Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

IT outsourcing provides small businesses in the Santa Cruz area with the opportunity to save money on IT support while improving the business value of their information system. IT outsourcing gives your company access to skilled consultants without requiring the costly expansion of your full-time IT staff. By outsourcing IT services, your management can concentrate more on business issues while network support worries are handled by dedicated, experienced and certified professionals.

Because of its cost-effectiveness, IT outsourcing among small businesses has grown dramatically in recent years. This growth has been brought about largely by a combination of highly leveraged support technologies and highly flexible outsourcing programs. Surveys highlight a number of key reasons that motivate small businesses to outsource IT services:

  • Improve company focus
  • Reduce operating costs
  • Free up internal technical resources
  • Provide reliable access to experienced IT consultants
  • Ensure the availability of network support experts
  • Add technical know-how not available in-house

Progent has years of experience delivering IT outsourcing solutions to small businesses. This experience allows Progent to offer your business an optimal IT outsourcing program that matches both your budget and your operational needs. Progent's IT outsourcing services are affordable and flexible. You do not have to sign a long-term contract or commit to minimum retainers for support services provided during regular business hours.

Progent can provide small and midsize organizations a wide selection of network consulting services featured on Progent's web site. Below links contain details some of the services and benefits provided for companies in the Santa Cruz area:

Microsoft Office and Office 365 Consulting

Progent's Microsoft Office and Office 365 experts can assist companies to incorporate Microsoft Office desktop and Microsoft Office 365 applications such as Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and Publisher into a cohesive solution that provides fast return on investment and enables better business results. Progent can assist your company to interface Microsoft Office or Office 365 applications with one another and with other key Microsoft technologies including SharePoint, Microsoft Exchange Server and Microsoft SQL Server. Progent can also help you fix compatibility issues between various versions of Office and can provide customized online Office and Office 365 instruction to individuals and groups.

Microsoft System Center 2012 Consulting

Progent's Microsoft System Center consulting experts have more than 15 years of background integrating, supporting and fixing the core components included with System Center and can help your organization to plan, deploy, support, and fix your System Center ecosystem to maximize the uptime and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and local and Cloud-based fabric. Progent also offers System Center 2016 migration consulting to assist your organization to transition to the current version of System Center from an earlier one or from a third-party datacenter management platform to deliver the advantages of best-in-class provisioning, management automation, security and compliance, plus infrastructure and critical application performance monitoring.

Hybrid Cloud Solutions Planning and Deployment

Progent's hybrid cloud solutions consultantscan provide expert online support to help organizations of any size to connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective hybrid environments that can include Windows and Linux systems and apps in hybrid topologies that seamlessly combine physical resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and debugging.

MS Exchange 2016 DAG Expertise

MS Exchange Server 2016 improves the speed and streamlines the implementation of Database Availability Groups, which offer automatic failover for high availability (HA). Database Availability Groups in MS Exchange 2016 reduce failover delay by as much as 33% compared to Microsoft Exchange 2013. Additional improvements cover configuration defaults that adhere to industry best practices for data protection. Progent's certified Exchange experts can provide DAG support services to help your business to design, deploy and maintain a DAG solution the offers world-class protection for your Exchange mailbox servers.

Microsoft SQL Server 2016 Integration and Development

Microsoft SQL Server 2016 offers major enhancements in speed, scale, security and compliance, availability, mobile computing support, plus built-in BI. New features include PolyBase for processing relational and non-relational files simultaneously for data warehousing, Jason support, Always Encrypted mode, Mobile Reports, and centralized control over on-premises and cloud-resident operations and services. Progent's Microsoft Gold-certified SQL Server 2016 consultants offer online and onsite support to help businesses of all sizes to design, deploy, administer or troubleshoot any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other core Microsoft platforms such as Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics ERP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

ProSight Active Security Monitoring (ASM) Next-Generation Endpoint Protection and Ransomware Recovery

Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete threat progression including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

Office 365 Integration Solutions with On-premises Exchange

Microsoft allows you to create seamless hybrid environments that integrate Office 365 and on-premises installations of Exchange. This allows you to have certain Exchange mailboxes hosted on your physical datacenter and other mailboxes resident on Office 365. Progent's Microsoft Gold-certified Exchange consultants can help you with any phase of planning, integrating and troubleshooting your hybrid Exchange network. Progent's Exchange consultants can deliver occasional support to help you through challenging technical issues and also offer comprehensive project management outsourcing to ensure your hybrid Office 365 solution is successfully completed on schedule and within budget. For more information about Progent's online consulting expertise for hybrid Office 365 and on-premises Exchange systems, refer to Office 365 integration with on-premises Exchange.

Dynamics NAV Software Planning, Customization, and Troubleshooting

The updated edition of MS Dynamics NAV offers several innovations including specialized Role Centers, enhanced business intelligence and reporting capabilities, and advanced workflow support. Progent's Dynamics NAV software experts can provide programming, integration and troubleshooting support to help your company to benefit from Microsoft Dynamics NAV. Progentís consultants can assist you to connect MS Dynamics NAV ERP software to other services and programs. Also, Progent can assist your organization to design and utilize data warehouses so you can improve your understanding of your operations, attract additional customers, refine your sales strategies, and build productive partnerships.

The Progent Test and Training Lab

The Progent Test and Training Lab located at the QTS Colocation Center in Sacramento is available for testing line-of-business applications, developing efficient migration methodologies, evaluating and optimizing performance, planning or verifying business continuity strategies, resolving compatibility problems, and establishing training systems for new products and technologies. For Progent customers who lack sufficient internal resources to assemble proper pilot systems, Progent's Test and Training Lab reduces capital costs and technical risk and helps keep critical IT projects on schedule.

White Paper: Reasons for Outsourcing
Progent has produced a report that summarizes the benefits a small organization can derive from outsourcing IT administration services. To read this summary and learn the reasons outsourcing can conserve costs, streamline administration, and enhance efficiency, visit Small Firm IT Outsourcing White Paper.

Progent provides onsite computer support, online consulting services, and optional round-the-clock urgent technical help in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola and other cities throughout the Monterey Peninsula, the San Francisco Bay Area, and the California Central Valley.

If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you need technical support, information technology outsourcing, or top-level services from a certified Progent engineer, call 831-600-4300 or visit Contact Progent.

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