Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

IT outsourcing provides small businesses in the Santa Cruz area with the opportunity to save money on IT support while improving the business value of their information system. IT outsourcing gives your company access to skilled consultants without requiring the costly expansion of your full-time IT staff. By outsourcing IT services, your management can concentrate more on business issues while network support worries are handled by dedicated, experienced and certified professionals.

Because of its cost-effectiveness, IT outsourcing among small businesses has grown dramatically in recent years. This growth has been brought about largely by a combination of highly leveraged support technologies and highly flexible outsourcing programs. Surveys highlight a number of key reasons that motivate small businesses to outsource IT services:

  • Improve company focus
  • Reduce operating costs
  • Free up internal technical resources
  • Provide reliable access to experienced IT consultants
  • Ensure the availability of network support experts
  • Add technical know-how not available in-house

Progent has years of experience delivering IT outsourcing solutions to small businesses. This experience allows Progent to offer your business an optimal IT outsourcing program that matches both your budget and your operational needs. Progent's IT outsourcing services are affordable and flexible. You do not have to sign a long-term contract or commit to minimum retainers for support services provided during regular business hours.

Progent can provide small and midsize organizations a broad range of computer consulting services featured on Progent's web. The following links contain details some of the support services and benefits Progent offers for businesses in the Santa Cruz area:


Exchange 2016 Planning

Microsoft Exchange 2016's streamlined design allows easier installation and scale, more efficient use of resources, and lower-cost management. Microsoft Exchange 2016 Server in addition offers tighter collaboration with Office 365 apps, compatibility with Windows Server 2016, higher storage performance, expanded data loss protection (DLP) and recoverability, improved support for smart phones and tablets, comprehensive browser-centric administration, and a more sophisticated web client. With MS Exchange 2013 at end of life and MS Exchange Server 2007 and MS Exchange 2010 becoming legacy messaging environments, organizations have good reason to consider upgrading to Microsoft Exchange Server 2016. Progent's MS Exchange 2016 migration consultants can assist you to evaluate the business advantages and costs of moving to Microsoft Exchange 2016 Server; decide if a local, cloud, or hybrid data center environment is the most sensible set up for your requirements; create and test a migration plan that makes optimal use of your existing resources; and execute a migration from your legacy Exchange technology to a messaging ecosystem based on Microsoft Exchange Server 2016.

Cisco Unity Connection and Unity Express (CUE) planning, deployment and troubleshooting

Cisco Unity Connection, a seamless extension of Cisco Unified Communications Manager, is a unified voicemail solution that accelerates productive collaboration by offering flexible set of options for accessing voice messages within a framework that is simple to implement and administer. Cisco Unity Connection lets you read and manage voicemail messages from your Exchange inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, a smartphone, or a tablet. Unity Express (CUE), offered in select Cisco ISR routers, offers cost-effective voicemail, integrated messaging, interactive voice response, and greeting functions for small to medium businesses (SMBs) and enterprise branch locations with up to 500 voice mailboxes. Progent's Cisco-qualified CCIE network consulting experts offer Unity Connection and Unity Express (CUE) configuration and technical support services to ensure that your CUE solution delivers the highest possible business advantage.

Cisco VoIP Phone and Video IP Phone Integration and Troubleshooting

Progent's Cisco IP phone and video IP phone consultants can assist your business to integrate, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from discontinued Voice over IP devices to the newest HD media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Unified CM, originally branded CallManager, or with Cisco Unified CM Express to create a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified CM applications like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent's consultants can provide expertise with any facet of Cisco VoIP Phone integration including designing dial plans, resolving IP phone registration issues, integrating SIP trunks and CUBE internetworking, installing ISR routers with CUBE VoIP networking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.

Meraki Cloud-managed Wi-Fi Access Point Deployment Help

Progent's Cisco Meraki Wi-Fi access point experts provide online and onsite support to assist organizations of all sizes to design, deploy, manage, upgrade or debug Wi-Fi systems that include Cisco Meraki APs. Progent can assist your business to set up and manage Meraki-based wireless infrastructure for sites that range from a telecommuter's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology such as switches, routers and ASA firewalls to create a cohesive ecosystem that delivers identical connectivity, responsiveness, security, manageability and uptime for wired and Wi-Fi users regardless of their location or device. (See Cisco Meraki switches consulting services.)

Configuration and Debugging Support for ASA 5500-X Firewalls with Firepower Services

The new Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver significantly more performance than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for all new installations. Progent's Cisco-qualified CCIE network experts can assist your company to manage your legacy PIX or ASA 5500 firewalls or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and onsite help with ASA 5500-X firewalls with Firepower Services and can help your organization to design, deploy, tune, administer and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

VMware vSphere and NSX Deployment

Progent offers the assistance of a certified VMware VCDX consultant to help you design, configure, administer and troubleshoot VMware vSphere-based virtualization ecosystem for local datacenters, private and public clouds, or hybrid deployments. Progent's VMware vSphere consultants offer world-class expertise for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery. Progent offers in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery.

Windows 10 Planning and Migration Support

Progent's Microsoft-certified Windows 10 planning and migration consultants can assist organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from any older version of Microsoft Windows. Online and on-premises evaluation and upgrade services for Microsoft Windows 10 provided by Progent's experts include ROI analysis, project supervision, compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid integration, mobile management and synchronization, teleworker access, data and identity security, automated provisioning and management, network optimization, wired/wireless convergence, business continuity planning, group and personal training for IT support staff and users, and post-migration consulting support.

Microsoft Exchange Server 2013 Migration Support

Progent offers comprehensive Microsoft Exchange 2013 migration support services including ROI analysis, outsourced or co-sourced project management, site readiness preparation, specification of all new software licenses and hardware needed, setting up your Active Directory (AD) forest and its domains for optimal operation with your Exchange 2013 solution, configuring DAGS that provide HA and resilience to your Exchange mailboxes, system verification at a customer's location or at Progent's testing facility, managing transitional coexistence between Exchange 2013 and older editions of Exchange, installation of the production Exchange environment, deactivating the old system, and webinar training for customer's support staff and end users.

White Paper: Why Outsource?
Progent has produced a white paper that discusses the advantages a small company can derive from outsourcing network support services. To view this document and learn the various ways outsourcing can reduce costs, streamline administration, and maximize productivity, click Small Business Information Technology Outsourcing Benefits.

Progent offers onsite IT support, remote consulting support, and optional round-the-clock urgent assistance in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola and other cities throughout the Monterey Peninsula, the San Francisco Bay Area, and the California Central Valley.

If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you are looking for computer support, information technology outsourcing, or advanced expertise from a Progent engineer, call 831-600-4300 or visit Contact Progent.
















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