Monterey Peninsula
Santa Cruz, Watsonville, Capitola:

Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

IT outsourcing provides small businesses in the Santa Cruz area with the opportunity to save money on IT support while improving the business value of their information system. IT outsourcing gives your company access to skilled consultants without requiring the costly expansion of your full-time IT staff. By outsourcing IT services, your management can concentrate more on business issues while network support worries are handled by dedicated, experienced and certified professionals.

Because of its cost-effectiveness, IT outsourcing among small businesses has grown dramatically in recent years. This growth has been brought about largely by a combination of highly leveraged support technologies and highly flexible outsourcing programs. Surveys highlight a number of key reasons that motivate small businesses to outsource IT services:

• Improve company focus
• Reduce operating costs
• Free up internal technical resources
• Provide reliable access to experienced IT consultants
• Ensure the availability of network support experts
• Add technical know-how not available in-house

Progent has years of experience delivering IT outsourcing solutions to small businesses. This experience allows Progent to offer your business an optimal IT outsourcing program that matches both your budget and your operational needs. Progent's IT outsourcing services are affordable and flexible. You do not have to sign a long-term contract or commit to minimum retainers.

Progent can deliver small organizations a variety of IT support options featured on Progent's web site. Below links contain details a few of the support services and benefits Progent offers for businesses in the Santa Cruz area:

	Microsoft Excel Applications Development		Progent's Excel experts can assist you to create state-of-the-art Excel-powered programs or provide 1-on-1 education in the powerful features of Excel 2007 and MS Office Excel 2010. Progent's experts can also assist your business to build and maintain a secure, robust network and communications infrastructure to host your Microsoft Excel solutions. Progent's SharePoint Server experts can show your company how use Excel Services to expand the power of Excel 2007 and 2010 by incorporating dynamic Excel spreadsheets into management information portals and scorecards. Progent's Microsoft Dynamics specialists can show you how to share data between Excel 2007 and 2010 and platforms such as MS Dynamics GP and Dynamics NAV.
	Cost-effective Online Support		Progent’s Technical Response Center (TRC) offers emergency and scheduled online support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. (Take a look at Progent's client testimonials). Progent's certified service experts can help clients to troubleshoot and fix network problems without the cost or time loss of travel for onsite support calls. Progent provides a convenient, web-accessible registration process for new customers to accommodate emergency network problems and Progent charges per minute with no startup fees or time minimums, so you pay only for the support you receive. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security engineers.
	Microsoft ISA Server and Forefront Gateway Consulting		Progent provides advanced Forefront TMG support and Microsoft Internet Security and Acceleration (ISA) Server consulting services. These proven Internet security platforms includes a full featured application-layer aware firewall that can secure your system from attack by external and internal sources. Microsoft Forefront TMG and ISA Server provide deep inspection of Internet protocols to detect many attacks that can elude older generation firewalls. The integrated firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server support stateful filtering and monitoring of all VPN traffic. ISA Servers, and their current generation called Forefront Threat Management Gateway 2010, are the centerpiece of Microsoft's network security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you enhance your network protection by integrating Microsoft ISA Servers and Forefront TMG.
	MS Communications and Lync Server Support		Lync Server and Microsoft Office Communications Server 2007 allow users to get in touch with colleagues immediately, reliably, and from any application. Technologies controlled by Lync Server and Microsoft Office Communications Server include VoIP, web conferencing, and enterprise-grade IM. Progent's certified Microsoft Lync Server 2010 specialists and MS Communications consultants can assist you to plan and integrate a Lync Server 2010 or a Microsoft Office Communications Server installation so that your business can get all the advantages of its powerful features. Progent's consultants can in addition show you how Microsoft Lync Server 2010 and Microsoft Office Communications Server communicate with the rest of MS Office so that workers using applications such as Outlook, Excel, Office Word, or team portals such as Office SharePoint can take advantage of IM from within those programs.
	Microsoft Desktop Virtualization Consulting Services		Microsoft's new Virtual Desktop Infrastructure (VDI) behind Remote Desktop Services simplifies client access, enhances responsiveness, tightens security, unifies management, and provides a nearly seamless client environment. Progent's Windows Server 2008 R2 engineers can assist your company to assess the business advantages of Microsoft's desktop virtualization technologies, set up test and on-line deployments, optimize your system architecture to accommodate virtual clients efficiently, evaluate and remediate security issues, and train your network administrators to utilize best practices to achieve maximum payback from desktop virtualization.
	BlackBerry Wireless Technology Consulting Services		Progent offers the support of RIM BlackBerry-certified engineers who can assist small organizations to design, manage, and support BlackBerry solutions economically and successfully, eliminating the requirement for an internal BlackBerry specialist and reducing the cost and hassle of maintaining a mobile wireless workforce. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-qualified experts, Cisco CCIE-certified network engineers, and CISA and CISM-certified security professionals. This wide range of expertise, combined with Progent's efficient remote service delivery model, offers small and mid-size businesses an efficient option for incorporating BlackBerry technology seamlessly into their IT system.
	Cisco Voice over IP Technology Support Services		Progent's Cisco VoIP specialists can help you to build a converged network that can manage voice, video, and data traffic at the same time and configure an infrastructure that offers a high degree of network availability, Quality of Service, and security. Progent’s VoIP consultants can evaluate your existing IT system and Internet connectivity channels to determine if your environment is adequate to handle VoIP products efficiently. Progent's consultants can also help you to choose and deploy Cisco Voice over IP products that are appropriate for today's needs and can accommodate future growth.
	Juniper Networks Support		Progent's Juniper Networks-authorized network consultants can help you to design and implement Juniper Firewall/VPN technology, enhance and support your infrastructure, and migrate smoothly from discontinued products to the latest versions. Progent's Junos OS engineers offer expertise with Juniper's premiere network control software to help you to simplify the administration and improve the protection of your Juniper VPN appliances and firewalls. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS operating system productss and can help you maintain networks that incorporate a combination of Juniper's OS platforms.
	Wireless Site Survey		Progent’s Wireless Site Survey helps you to plan and install a WiFi wireless network optimized for your facilities, providing you a WLAN that has the coverage, performance, capacity, QoS, data protection, and hand-off ability your business needs. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more detailed on-premise service. Progent’s onsite wireless survey includes onsite inspection, spectrum and data protection assessment of your current WLAN, analysis of your site's floor plans, testing for RF contention, signal propagation modeling, selection of optimum locations for client-requested Wireless Access Points including Cisco and Apple AirPort devices, and a detailed report defining a new wireless network.

Progent White Paper: Outsourcing Benefits
Progent has put together a white paper that discusses the benefits a small organization can realize from outsourcing network administration functions. To read this white paper and find out the various ways outsourcing can control costs, streamline management, and maximize productivity, visit Small Firm Information Technology Outsourcing Advantages.

Progent can deliver on-premise IT support, phone-based technical services, and optional 24x7 emergency assistance in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola and other cities throughout the Monterey Peninsula, the San Francisco Bay Area, and the California Central Valley.

If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you are in need of technical help, information technology outsourcing, or advanced services from a certified Progent engineer:

Call 831-600-4300 or send email to information@progent.com