Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

IT outsourcing provides small businesses in the Santa Cruz area with the opportunity to save money on IT support while improving the business value of their information system. IT outsourcing gives your company access to skilled consultants without requiring the costly expansion of your full-time IT staff. By outsourcing IT services, your management can concentrate more on business issues while network support worries are handled by dedicated, experienced and certified professionals.

Because of its cost-effectiveness, IT outsourcing among small businesses has grown dramatically in recent years. This growth has been brought about largely by a combination of highly leveraged support technologies and highly flexible outsourcing programs. Surveys highlight a number of key reasons that motivate small businesses to outsource IT services:

  • Improve company focus
  • Reduce operating costs
  • Free up internal technical resources
  • Provide reliable access to experienced IT consultants
  • Ensure the availability of network support experts
  • Add technical know-how not available in-house

Progent has years of experience delivering IT outsourcing solutions to small businesses. This experience allows Progent to offer your business an optimal IT outsourcing program that matches both your budget and your operational needs. Progent's IT outsourcing services are affordable and flexible. You do not have to sign a long-term contract or commit to minimum retainers for support services provided during regular business hours.

Progent can deliver small companies a variety of network consulting options highlighted on Progent's web site. Below links contain details some of the services and advantages available for companies in the Santa Cruz area:

Business Application Customization and Enterprise Resource Planning Expertise

Progent's Experts Team provides in-depth expertise in specialized software areas, allowing you to create fast, affordable and complete IT solutions that address the individual needs of your business. Progent's software developers can help you to benefit from Microsoft's major business packages by offering a range of services including Microsoft Dynamics AX (Axapta) ERP Software consulting services, Microsoft Dynamics GP/Great Plains Business Accounting Software training and integration, Microsoft Dynamics NAV (Navision) Business Management Software integration, Microsoft Dynamics SL Accounting Software migration and support, and Microsoft Dynamics RMS (Retail Management System) deployment.

Business Intelligence Reporting Consultants

Progentís BI reporting experts offer remote and on premises expertise to help your organization with any phase of business intelligence reporting ranging from troubleshooting or enhancing applications to planning and implementing a comprehensive BI environment. Progent's BI experts can help you to support your current BI system, assist you to migrate reports from a legacy reporting product to a current solution, and deliver as-needed remote mentoring to meet your specific needs. Progentís management reporting and analytics consultants offer experience in the leading business analytics reporting and visualization platforms such as the SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot, Power Query and Power View, and Report Builder.

Microsoft-certified SQL Server 2017 Consultants

Microsoft SQL Server 2017 introduces major improvements in performance, expandability, availability, and compliance. This is also the first release of SQL Server that includes native support for Linux and Linux containers as well as in-database support for Python for predictive analysis. Progent's Microsoft-certified SQL Server 2017 experts can assist you to assess the business benefits of migrating to SQL Server 2017 and can help your organization to plan and carry out a smooth migration of your current SQL Server environment to any deployment model including on-premises, cloud-based, or hybrid. Progent's consultants offer remote or onsite support ranging from on-demand architecture review or debugging to end-to-end project management to ensure your SQL Server 2017 project is carried out on schedule and within budget.

White Paper: Benefits of Outsourcing IT Services from Progent

Progent has written a white paper that details the advantages organizations of any size can derive from outsourcing or co-sourcing IT services from Progent. Progent's Information Technology Outsourcing and Co-sourcing white paper includes Progent's proven IT service delivery paradigm for IT support that ranges from router configuration to advanced project management. The report also explains ways that Progent's outsourcing and co-sourcing support services can assist companies to save money, accelerate productivity, and increase the value of their information system. To see Progent's white paper, click: Benefits of Outsourcing and Co-sourcing Network Support from Progent.

Virtual Machine Manager 2016 Solutions

System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of network monitoring and management tools and is designed to offer a centralized mechanism for configuring and administering virtualized datacenters across hybrid networks that can include on-premises and hosted datacenters and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consulting experts can help businesses of all sizes with any aspect of building, implementing, and maintaining a SCVMM 2016 solution. Progent can assess your virtualization topology, help you upgrade smoothly from older versions of Virtual Machine Manager, design workflows for creating and installing VMs and VM hosts, implement fault-tolerant compute and storage clusters, integrate your datacenter resources with public cloud services, configure virtual switches and load balancers, write and debug PowerShell scripts, and help you assess the strategic advantages of the latest capabilities like Storage Replica and Shielded VMs. Progent's virtualization professionals offer world-class Windows Hyper-V consulting and VMware vSphere support.

Progent's Technical Response Center (TRC) Response Times

Progent's Technical Response Center (TRC) is committed to providing the best level of remote computer support services offered anywhere for both emergency as well as non-critical issues. For emergency issues that affect multiple users, vital personnel, or a line-of-business application, the Technical Response Center can respond in one hour or less. For standard problems, the TRC will within two hours. Regardless of criticality, your trouble ticket will be created quickly and correctly, You will be sent a confirmation from the ticketing system, and the TRC will get in touch with you regarding each resolved problem to verify you are satisfied with the results and willing to close the ticket. Learn more about Progent's Technical Response Center Customer Commitment.

Oracle DBA and Development Services

Progent can provide affordable access to an Oracle certified consultant for Oracle database administration services or an Oracle software developer. Progent can help you to create effective solutions for critical Oracle database administration tasks such as performance tuning, backup and restore strategies, and database protection, or mentor your in-house personnel to use industry leading practices for simplifying major management tasks. Progent can in addition provide the support of a PL/SQL programmer to help you to design, test, troubleshoot, or port Oracle applications that can vary from business reports to database-powered web commerce sites. Progent offers skill using Oracle SQL Developer, SQL *Plus, and JDeveloper tools and can also help you to tune current SQL programs by utilizing Oracle's SQL Access Advisor.

White Paper: Why Outsource?
Progent has put together a report that summarizes the benefits a small company can realize from outsourcing network support services. To view this summary and find out the reasons outsourcing can conserve costs, simplify administration, and maximize efficiency, click Small Firm Information Technology Outsourcing White Paper.

Progent provides onsite network assistance, remote troubleshooting support, and optional 24x7 urgent assistance in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola and other cities throughout the Monterey Peninsula, the San Francisco Bay Area, and the California Central Valley.

If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you require technical assistance, information technology outsourcing, or top-level expertise from a certified Progent consultant, call 831-600-4300 or visit Contact Progent.

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