Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

IT outsourcing provides small businesses in the Santa Cruz area with the opportunity to save money on IT support while improving the business value of their information system. IT outsourcing gives your company access to skilled consultants without requiring the costly expansion of your full-time IT staff. By outsourcing IT services, your management can concentrate more on business issues while network support worries are handled by dedicated, experienced and certified professionals.

Because of its cost-effectiveness, IT outsourcing among small businesses has grown dramatically in recent years. This growth has been brought about largely by a combination of highly leveraged support technologies and highly flexible outsourcing programs. Surveys highlight a number of key reasons that motivate small businesses to outsource IT services:

  • Improve company focus
  • Reduce operating costs
  • Free up internal technical resources
  • Provide reliable access to experienced IT consultants
  • Ensure the availability of network support experts
  • Add technical know-how not available in-house

Progent has years of experience delivering IT outsourcing solutions to small businesses. This experience allows Progent to offer your business an optimal IT outsourcing program that matches both your budget and your operational needs. Progent's IT outsourcing services are affordable and flexible. You do not have to sign a long-term contract or commit to minimum retainers for support services provided during regular business hours.

Progent can provide small and midsize organizations a broad range of network consulting options highlighted on Progent's web. The following links describe a few of the support services and benefits provided for businesses in the Santa Cruz area:


Lync Server 2013 Consultants

Lync Server 2013 allows businesses of any size to build a centrally managed and secure communications ecosystem that permits a Bring-Your-Own-Device computing style with IM, real-time presence, audio/video and web meetings with app sharing and whiteboard, as well as IP and PSTN telephony enabled for a wide range of stationary PCs and mobile clients. Progent's Microsoft-certified Lync 2013 experts can assist your company to evaluate the advantages of Lync Server 2013, design an in-house, cloud-resident (with Lync Online) or mixed model suitable for your present and future plans, implement Lync 2013 in a way that expedites your ROI, and provide live webinar and on-premises training to your IT staff and end users. Progent offers expertise in key pieces of a Lync Server 2013 solution that include Windows Server, SQL Server Express and Exchange, and Progent can help you to combine Lync Server 2013 with popular Office and Office 365 applications such as Outlook, Excel and PowerPoint.

Cisco Unified CM consulting

Cisco Unified Communications Manager (Unified CM), formerly named CallManager, operates as the heart of Cisco's communications and collaboration portfolio. Unified Communications Manager and Cisco Unified CM Express provide a modern IP-PBX by integrating tightly with unified messaging applications that include Unified CM IM and Presence Service, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's Cisco-certified CUCM consultants can assist with any facet of Unified Communications Manager support and troubleshooting in areas such as integrating Cisco VoIP phones and desktop video IP phones, designing dial plans, setting up SIP PSTN trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE support, designing Cisco UCS server clustering solutions for high availability, and integration with Microsoft Exchange Server and Skype for Business.

Firewall and Virtual Private Network Support

In addition to supporting a diverse range of security solutions from Microsoft and Cisco, Progent offers companies expert consulting for products from other major firewall manufacturers including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec-Raptor. Progent can help you design a comprehensive security plan and select the right products from multiple vendors to support your security goals while sticking within your spending restraints.

Cisco Voice over IP and Unified Communications Expertise

Progent offers remote or onsite help from a certified CCIE engineer to help your business to design, deploy, manage and repair unified communications environments that incorporate Cisco Unified Communication technology in a local, cloud-based, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications consultants have extensive experience assisting organizations of any size to build advanced collaboration solutions by providing expert services such as Unified Communications Manager (Unified CM) and CallManager planning and deployment, VoIP and IP video phones setup, and Cisco wireless IP phone solutions. Progent's consultants can help you with Cisco's extensive library of UC applications such as Cisco Jabber, WebEx, Unity Connection, Cisco Unified Contact Center, and Unified Mobility.

Amazon Marketplace Web Service (Amazon MWS) Developers

Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales activities such as listings, orders, shipments, fulfillment, and reports. By leveraging Amazon's vast online ecosystem and automating their sales processes, vendors can expand their reach, reduce their cost of sales, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide programming, workflow integration, project management support, and mentoring to help you cut development time and get to market quickly.

Affordable Online Technical Support

Progentís Technical Response Center offers emergency and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. (Take a look at Progent's customer testimonials). Progent's certified support professionals can assist customers to troubleshoot and repair hardware and software problems without the expense or time loss of on-premises service visits. Progent offers a convenient, web-accessible registration process for new clients to address urgent situations and Progent charges per minute with zero startup fees or time minimums, so you pay only for the support you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security engineers.

Windows Server 2008 R2 Integration

The sophistication and integration demands of Microsoft Windows Server 2008 R2 calls for an information technology expert with hands-on experience and diverse knowledge in architecting and deploying cohesive end-to-end business technology networks. The professional experience of Progent's Microsoft-certified Windows Server experts, averaging over 10 years of background integrating Microsoft-based technology, helps insure your success in supporting and troubleshooting your Windows Server 2008 R2 environment. Progent's Microsoft-certified Windows Server 2012 R2 experts can also assist you to assess the benefits of upgrading from Microsoft Windows 2008 to Windows Server 2012 R2. If you are considering building a hybrid architecture that combines local systems with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid integration.

White Paper: Why Outsource?
Progent has produced a report that summarizes the benefits a small business can derive from outsourcing IT support services. To view this summary and learn how outsourcing can conserve expenses, streamline management, and maximize efficiency, visit Small Business Information Technology Outsourcing Benefits.

Progent can deliver onsite network support, remote technical support, and optional round-the-clock urgent assistance in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola and other cities throughout the Monterey Peninsula, the San Francisco Bay Area, and the California Central Valley.

If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you are in need of technical help, IT outsourcing, or high-level expertise from a certified Progent engineer, call 831-600-4300 or visit Contact Progent.




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