Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

IT outsourcing provides small businesses in the Santa Cruz area with the opportunity to save money on IT support while improving the business value of their information system. IT outsourcing gives your company access to skilled consultants without requiring the costly expansion of your full-time IT staff. By outsourcing IT services, your management can concentrate more on business issues while network support worries are handled by dedicated, experienced and certified professionals.

Because of its cost-effectiveness, IT outsourcing among small businesses has grown dramatically in recent years. This growth has been brought about largely by a combination of highly leveraged support technologies and highly flexible outsourcing programs. Surveys highlight a number of key reasons that motivate small businesses to outsource IT services:

  • Improve company focus
  • Reduce operating costs
  • Free up internal technical resources
  • Provide reliable access to experienced IT consultants
  • Ensure the availability of network support experts
  • Add technical know-how not available in-house

Progent has years of experience delivering IT outsourcing solutions to small businesses. This experience allows Progent to offer your business an optimal IT outsourcing program that matches both your budget and your operational needs. Progent's IT outsourcing services are affordable and flexible. You do not have to sign a long-term contract or commit to minimum retainers for support services provided during regular business hours.

Progent can provide small businesses a wide selection of network consulting services featured on Progent's web site. Below links contain details some of the support services and benefits Progent can provide for businesses in the Santa Cruz area:


Data Loss and Data Leakage Prevention Expertise and Outbound Email Content Filtering Technology

Progent's data loss prevention (DLP) consultants and data leakage protection consultants can help organizations to configure Progent's Email Guard Security Gateway to use specified content security policies for monitoring the content of outbound email messages and attachments and blocking the transmission of confidential or inappropriate data or spam-like messages. Email Guard's outbound email content filtering technology can also help avoid reputation loss and stay in compliance with industry privacy standards and government requirements such as HIPPA, Sarbanes-Oxley and PCI DSS.

ZENO Monitoring and Management

ZENO is Progentís monitoring and reporting service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of all vital IP-based devices that constitute your entire network environment. When ZENO detects a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so any looming issues can be addressed before they can impair or crash your network.

Exchange 2013 Server Consulting

Exchange Server 2013 incorporates major improvements to the capabilities of its predecessor Exchange 2010 and delivers important new features as well as a revamped structure. These improvements favorably impact key facets of IT like ease of administration, high availability (HA), security and compliance, cost of ownership, collaboration, expandability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can help you evaluate the potential advantages of migrating to Microsoft Exchange 2013, create an efficient test and deployment plan, and train your IT team to manage your Microsoft Exchange Server 2013 environment. Progent can also provide ongoing remote consulting and management for Exchange Server 2013.

Wireless Site Survey

Progentís Wireless Site Survey makes it easy to plan and implement a Wi-Fi wireless network customized for your facilities, providing your business a wireless solution that has the reception, performance, capacity, QoS, security, and hand-off capability your company needs. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more detailed on-premises service. Progentís onsite survey features physical inspection, spectrum and data protection audits of your existing wireless network, evaluation of your site's layout, measuring for radio frequency contention, RF propagation modeling, selection of the best placement for customer-specified Wireless Access Points including Cisco Aironet indoor and outdoor APs, Meraki cloud-managed APs and Apple AirPort equipment, and a comprehensive document describing the new wireless network.

Aironet 802.11ac Wi-Fi Access Point Configuration Help

Progent's Cisco-certified wireless consultants can help your business to upgrade to Aironet access points and Cisco wireless controllers that are compatible with the new 802.11ac Wi-Fi standard, enabling you to get three times the speed for your Wi-Fi LAN while extending the coverage area.

Amazon Web Services (AWS) Integration

Progent's Amazon AWS integration experts can provide cost-effective remote consulting to help businesses to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon S3 for scalable cloud storage, and Glacier for value-priced archival storage. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, system design, pilot testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery mechanisms, and security and compliance. Progent can provide advanced expertise with firewalls and VPN access and can help you create cloud-centric or hybrid ecosystems that seamlessly integrate Amazon AWS cloud services. Progent can provide as-needed support or Progent can provide comprehensive project management outsourcing or co-sourcing services to help you migrate smoothly to the Amazon AWS cloud platform.

NetApp SAN Deployment and Management Solutions

Progent offers enterprise clients remote or on-premises NetApp SAN consulting services for NetApp's entire line of SAN products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror, SnapVauly incremental D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN technology supported by Progent include system architecture, cloud deployment, virtualization, migrations, transparent updates, storage management, information assurance, disaster recovery, and remediation. Progent can provide Tier 3 support to help you to take care of issues with NetApp SAN environments quickly and affordably following industry best practices.

Progent White Paper: Benefits of Outsourcing
Progent has put together a report that discusses the advantages a small business can realize from outsourcing IT support functions. To read this document and find out the various ways outsourcing can reduce costs, streamline management, and maximize efficiency, click Small Firm Information Technology Outsourcing Advantages.

Progent offers onsite computer support, online consulting support, and optional round-the-clock urgent assistance in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola and other cities throughout the Monterey Peninsula, the San Francisco Bay Area, and the California Central Valley.

If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you are in need of computer help, IT outsourcing, or top-level expertise from a Microsoft or Cisco certified professional, call 831-600-4300 or visit Contact Progent.
















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