Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

IT outsourcing provides small businesses in the Santa Cruz area with the opportunity to save money on IT support while improving the business value of their information system. IT outsourcing gives your company access to skilled consultants without requiring the costly expansion of your full-time IT staff. By outsourcing IT services, your management can concentrate more on business issues while network support worries are handled by dedicated, experienced and certified professionals.

Because of its cost-effectiveness, IT outsourcing among small businesses has grown dramatically in recent years. This growth has been brought about largely by a combination of highly leveraged support technologies and highly flexible outsourcing programs. Surveys highlight a number of key reasons that motivate small businesses to outsource IT services:

  • Improve company focus
  • Reduce operating costs
  • Free up internal technical resources
  • Provide reliable access to experienced IT consultants
  • Ensure the availability of network support experts
  • Add technical know-how not available in-house

Progent has years of experience delivering IT outsourcing solutions to small businesses. This experience allows Progent to offer your business an optimal IT outsourcing program that matches both your budget and your operational needs. Progent's IT outsourcing services are affordable and flexible. You do not have to sign a long-term contract or commit to minimum retainers for support services provided during regular business hours.

Progent can provide small companies a wide selection of network support options featured on Progent's web. The following links contain details a few of the support services and advantages Progent offers for companies in the Santa Cruz area:

Microsoft SCCM 2012 and SCCM 2016 Consulting

Progent can provide System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to consolidate and streamline the management of your desktops along with your Cloud-connected tablets and smartphones. Progent can assist you to upgrade smoothly to Configuration Manager 2016 from a legacy device and application management solution or help you to enhance your current SCCM 2016 ecosystem to support your changing IT requirements.

Lync Server 2013 Consultants

Lync 2013, rebranded Skype for Business, allows organizations of all sizes to build a manageable and secure communications environment that supports a Bring-Your-Own-Device computing style with instant messaging (IM), real-time presence, web conferencing with app sharing, and both IP and PSTN telephony enabled for a broad range of desktop and handheld endpoints. Progent's Microsoft-certified Lync 2013 consultants can assist you to assess the business benefits of Lync Server 2013, create an on-premises, cloud-based (with Lync Online) or hybrid topology suitable for your current and long-term plans, deploy Lync 2013 in a way that expedites your ROI, and provide custom webinar and onsite training to your management staff and end users. Progent has in-depth expertise in critical pieces of a Lync 2013 solution including Windows Server, SQL Server and Exchange, and Progent can assist your organization to combine Lync Server 2013 with key Microsoft Office and Office 365 applications including Outlook clients, Word and PowerPoint.

VMware Site Recovery Manager Disaster Recovery Consultants

VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for restoring services quickly following an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and administer a disaster recovery system powered by VMware SRM.

Apple iPhone and iPad Integration

Progent's iPhone and iPad integration consultants offer affordable remote assistance to assist you to design, configure, and troubleshoot any facet of your iPhone and Windows integration solution and is available for quick jobs to help you get past specific technical roadblocks or long-term engagements to help you finish business-critical projects on time and within budget. Progent has expertise in on-premises, cloud-based, or hybrid environments and can help you create or maintain a highly available, protected and efficient infrastructure that is best suited to your mode of computing. Progent can also provide online or onsite training for individuals or groups to show you how to manage and use your iOS devices in a secure, collaborative ecosystem that maximizes the strategic value of your IT system.

Microsoft Windows Server 2008 Support

The sophistication and integration demands of Windows Server 2008 requires an IT professional with hands-on experience and broad knowledge in architecting and deploying efficient end-to-end business technology environments. The experience of Progent's Microsoft-certified Windows Server 2008 engineers, with an average of over a decade of background supporting Microsoft-based technology, assures your success in supporting and managing your Microsoft Windows Server 2008 R2 environment. Progent's certified Windows Server 2012 R2 consulting experts can also help you to assess the business value of migrating from Windows Server 2008 to Microsoft Windows Server 2012 R2 or later. If you are considering creating a hybrid architecture that integrates on-premises systems with cloud-based services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud integration.

Mac Support

Progent's experts offer Apple macOS and OS X clients a variety of services including remote Apple macOS and OS X desktop support, expertise with Mac applications, Office 365 Outlook for Mac and Microsoft Exchange consulting, Apple macOS and OS X security and connectivity consulting, integration between Apple macOS and OS X and Microsoft Windows environments, and one-on-one training. For computer systems built solely on Apple macOS and OS X or for systems that utilize a mix of Apple macOS and OS X, Linux, and MS Windows-based servers and workstations, Progent has the experience and knowledge to deal with the complexity of architecting, installing, and supporting an IT infrastructure that is reliable, safe, efficient, and aligned with your business goals.

Meraki Cloud-managed Wireless Access Point Planning and Configuration Consulting

Progent's Cisco Meraki wireless AP consultants provide remote and on-premises support to help businesses of any size to plan, deploy, maintain, upgrade or debug Wi-Fi networks that utilize Cisco Meraki cloud-managed wireless access points. Progent can assist you to configure and manage Cisco's Meraki-based Wi-Fi infrastructure for sites that range from a teleworker's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also help you to configure other Cisco products such as switches, routers and ASA firewalls to build a cohesive ecosystem that delivers the same access, performance, security compliance, ease of management and uptime for wired and Wi-Fi users regardless of their mobility or computing device. (Check out Meraki switches consulting and troubleshooting services.)

Microsoft Skype for Business Support

Progent's Skype for Business integrators can provide remote and onsite expertise for organizations of all sizes to assess the costs/benefits of upgrading to Skype for Business or Skype for Business Online from any release of Lync Server or Office Communications Server. Progent can help your business to plan a local, cloud-based or mixed deployment; integrate Skype for Business with SQL Server,Exchange Server, SharePoint and Office; set up high-availability mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and integrate other collaboration systems like Cisco Video Interop Server. Progent's certified information security experts can help you create and validate a security environment for your Skype for Business deployment that meets government and industry requirements.

Microsoft Exchange 2013 Server Planning

Microsoft Exchange 2013 incorporates significant enhancements to the capabilities of its predecessor Exchange 2010 and introduces powerful new features plus a redesigned structure. These improvements affect vital facets of IT such as ease of administration, high availability (HA), security and compliance, cost of ownership, collaboration, scalability, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consultants can provide remote or on-premises support to assist your organization to administer, optimize and debug your Exchange 2013 environment. Progent can also provide Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you upgrade to a more current release of Exchange Server in a local, cloud-hosted, or hybrid deployment.

Project Management Consulting Services

For enterprise project management support, Progent offers access to veteran IT experts with years of experience as IT project managers for program development, information technology deployment, and process re-engineering working with organizations from Big 4 companies to dot-com startups to government agencies. These high-level IT managers offer advanced management expertise to assist enterprise clients to adhere to leading practices to make sure development or deployment projects are completed on time and on budget.

Data Loss and Data Leakage Protection Expertise and Outbound Email Content Filtering Technology

Progent's data loss prevention (DLP) experts and data leakage protection specialists can help you to configure Progent's ProSight Email Guard Security Gateway to use specified content security policies for monitoring the content of email messages and attachments and blocking the transmission of confidential or unauthorized data or spam. ProSight Email Guard's outbound email content filtering solutions can also help organizations avoid being blacklisted and stay compliant with industry security standards and regulatory requirements such as HIPAA and Sarbanes-Oxley. Read about the entire ProSight line of affordable outsourced network management services for small and mid-size organizations

White Paper: Outsourcing Benefits
Progent has put together a report that explains the benefits a small company can realize from outsourcing network management functions. To read this document and find out the reasons outsourcing can control expenses, simplify management, and maximize productivity, visit Small Firm Information Technology Outsourcing Advantages.

Progent offers onsite IT assistance, online technical services, and optional round-the-clock emergency technical help in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola and other cities throughout the Monterey Peninsula, the San Francisco Bay Area, and the California Central Valley.

If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you are looking for technical help, information technology outsourcing, or advanced services from a certified Progent engineer, call 831-600-4300 or visit Contact Progent.

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