Onsite Service Available in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg

Small businesses in Santa Rosa and Sonoma County benefit from IT outsourcing by trimming network management expenses and improving productivity. IT outsourcing gives your small business affordable access to experienced service professionals without requiring you to add personnel to your IT staff. By outsourcing IT services, you can focus on growing your business rather than getting bogged down with network management, support and security.

In the past, most small businesses thought IT outsourcing only made sense for large companies with the economy of scale to afford big service contracts. Things have changed. New modes of service delivery and automated network management have made IT outsourcing the most cost-effective approach for small businesses to keep their networks reliable, secure and productive. Based on surveys, the main reasons for small businesses to outsource IT services are:

  • Allow management to concentrate on running the business
  • Reduce and control operating costs
  • Free in-house resources for strategic tasks
  • Have timely access to IT consulting experts
  • Intelligently supplement rather than expand internal IT staff

Progent's outsourcing services can meet your budgetary and operational requirements by providing expert IT consulting and support without requiring expensive, long-term contractual commitments and without forcing you to rely on an individual consultant or a small consulting organization.

Progent can deliver small organizations a variety of network consulting options highlighted on Progent's web. Below links contain details some of the services and advantages Progent can provide for companies in Santa Rosa and Sonoma County:

Wireless Site Survey

Progentís Wireless Site Survey helps you to plan and install a Wi-Fi wireless LAN adapted to your environment, providing your business a WLAN that delivers the coverage, speed, capacity, Quality of Service, data protection, and roaming capability your business requires. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more detailed on-premises service. Progentís on-premises survey includes physical walkthroughs, RF and data protection audits of your existing wireless network, analysis of your buildingís floor plans, measuring for radio frequency contention, RF propagation modeling, selection of the best placement for client-requested WAPs such as Cisco Aironet indoor and outdoor APs, Meraki access points and Apple AirPort equipment, and a detailed report describing a new WLAN.

Exchange 2013 DAG Consulting

A Database Availability Group known as a DAG is the basic element of high availability for Exchange Server 2013 Mailbox servers. First offered in Microsoft Exchange Server 2010, a DAG is a group of as many as 16 MBX servers in which any DAG server can contain a replica of an Exchange mailbox database from a different DAG server. DAG servers cooperate with one another to restore unassisted from failures that affect MBX databases. Progent's certified Exchange consultants offer Database Availability Group support services to assist your organization to plan, configure and maintain a high availability solution for your Exchange 2013 mailboxes.

Windows Server Failover Clustering Consulting

The failover server cluster feature set built into the latest editions of MS Windows Server is dramatically re-engineered to streamline the installation, configuration, and administration of server clusters and to offer greater levels of network availability, security, performance, and flexibility. New or improved features include cluster Validation, revamped setup and installation, unified cluster management, new cluster architecture for maximum uptime, hardened protection and quorum structure, elimination of failure points, more storage and memory capacity, improvements for multi-site clusters, and live migration capability for Hyper-V virtual machines. Progent's Microsoft-certified cluster technology consultants can help your company evaluate the business benefits of failover clusters, plan and implement a deployment, educate your IT personnel to manage your cluster environment, provide continuing consulting and technical help services, and produce and validate a workplace recovery procedure.

Network Firewall and VPN Support Services

In addition to supporting a diverse range of security solutions from Microsoft and Cisco, Progent offers organizations expert consulting for solutions from other major firewall vendors including Check Point Software, WatchGuard, NetScreen, SonicWALL, and Symantec. Progent can help you create a comprehensive security strategy and select the right products from a variety of vendors to support your security goals while sticking within your budget restraints.

Microsoft Exchange 2016 Migration Consulting

Progent's Microsoft Exchange 2016 migration consultants can assist your business in all phases of your upgrade to Exchange 2016 such as designing high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; determining mass storage capacity required for your virtual machines, databases and log files; configuring hardware load balancing for high-availability client access services; planning, setting up and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

Unity Connection and Unity Express (CUE) consulting

Cisco Unity Connection, a tightly integrated extension of Cisco Unified Communications Manager (CUCM), is a converged voice messaging system that promotes teamwork by offering a variety of alternatives for retrieving voice messages within a framework that is easy to deploy and administer. Cisco Unity Connection lets you access and manage your voicemail from your Exchange inbox, browser, Jabber, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or a tablet. Cisco Unity Express (CUE), offered in certain Cisco ISR routers, provides cost-effective voicemail, integrated messaging, interactive voice response (IVR), and greeting functions for small to medium businesses (SMBs) and enterprise branch offices with as many as 500 voice mailboxes. Progent's Cisco-certified CCIE consultants can provide Cisco Unity Connection and Unity Express (CUE) configuration and troubleshooting services to make sure your voice messaging deployment continues to deliver maximum competitive value.

Exchange 2016 DAG Consulting

MS Exchange 2016 Server enhances the speed and simplifies the implementation of Database Availability Groups, which provide an automatic failover cluster for high availability (HA). Database Availability Groups in MS Exchange Server 2016 lower failover delay by as much as one third compared to Microsoft Exchange Server 2013. Other enhancements cover configuration defaults that enforce industry best practices for fault tolerance. Progent's certified Exchange experts offer Database Availability Group expertise to help your business to create, deploy and manage a DAG solution the provides advanced security for your Exchange mailboxes.

Progent's Technical Response Center Customer Commitment

Progent's Technical Response Center is committed to delivering the best quality of remote computer support services possible for both urgent and non-critical issues. For urgent issues that affect many workers, key individuals, or a line-of-business program, the Technical Response Center will engage in less than an hour. For non-critical issues, the TRC will in two hours or less. Under any circumstance, your trouble ticket will be generated promptly and correctly, You will receive an acknowledgement from the ticketing system, and the TRC will get in touch with you regarding each corrected issue to confirm you are comfortable with the results and ready to close the ticket. Learn more details concerning Progent's TRC Customer Commitment.

Disaster Recovery/Business Continuity Strategies

Progent's disaster recovery consulting experts can help you design a disaster recovery plan to prepare for a catastrophic data center failure. Progent can help you define a complete disaster recovery strategy that includes scheduled disaster recovery evaluations and testing so that after a catastrophic failure happens, you minimize lost productivity. Progent's Microsoft and Cisco-certified consultants can also help you to create an affordable, non-stop network architecture that takes into account availability issues involving a wide array of infrastructure technologies and procedures. Progent's business continuity specialists can help your company to deal with the broader problems associated with keeping your company going after a disaster by taking into account not only IT concerns but additional problems such as alerting key staff members, moving into temporary work space, accessing replacement vehicles, finding substitute employees, and submitting regulatory reports. Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you to plan and deploy a cost-effective disaster recovery solution for multi-site or hybrid cloud environments using failover cluster tools proven in Microsoft's massive Azure cloud.

White Paper: Outsourcing Advantages
Progent has written a report that summarizes the advantages a small business can realize by outsourcing IT management services. To read this white paper and learn the various ways outsourcing can conserve expenses, streamline administration, and enhance efficiency, visit Small Firm Information Technology Outsourcing Advantages.

Progent provides onsite computer help, phone-based technical services, and optional 24x7 emergency technical help in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg and cities throughout Sonoma County and the San Francisco Bay Area and California Central Valley.

If your small business is in Sonoma County and you are in need of computer assistance, IT outsourcing, or high-level services from a Progent consultant, call 707-303-4400 or visit Contact Progent.

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