Onsite Service Available in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg

Small businesses in Santa Rosa and Sonoma County benefit from IT outsourcing by trimming network management expenses and improving productivity. IT outsourcing gives your small business affordable access to experienced service professionals without requiring you to add personnel to your IT staff. By outsourcing IT services, you can focus on growing your business rather than getting bogged down with network management, support and security.

In the past, most small businesses thought IT outsourcing only made sense for large companies with the economy of scale to afford big service contracts. Things have changed. New modes of service delivery and automated network management have made IT outsourcing the most cost-effective approach for small businesses to keep their networks reliable, secure and productive. Based on surveys, the main reasons for small businesses to outsource IT services are:

  • Allow management to concentrate on running the business
  • Reduce and control operating costs
  • Free in-house resources for strategic tasks
  • Have timely access to IT consulting experts
  • Intelligently supplement rather than expand internal IT staff

Progent's outsourcing services can meet your budgetary and operational requirements by providing expert IT consulting and support without requiring expensive, long-term contractual commitments and without forcing you to rely on an individual consultant or a small consulting organization.

Progent can provide small and midsize organizations a broad range of computer consulting services featured on Progent's web site. The following links describe some of the services and benefits provided for companies in Santa Rosa and Sonoma County:

Extended Hours Online Support

Progent's affordable after-hours remote technical support program offers clients round-the-clock access to remote technical support from Progent's Technical Response Center. Support services offered outside standard business hours include resolving issues with Microsoft-based server products, Windows desktop support, help with Microsoft Office applications, network and system backup/restore, and basic routing and switching help for Cisco technology.

The ProSight Ransomware Preparedness Report Service

Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover quickly after a ransomware incident. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup/recovery environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

ProSight Managed Services

Progent provides a selection of affordable, flat-rate services designed to allow small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the industry's leading enterprises. The ProSight line of network monitoring and management services covers all key areas of modern networking such as email protection, security and compliance, update management, automated backup/recovery, network infrastructure monitoring and management, virtual machine hosting, and network documentation management. To read Progent's eBook on the benefits of ProSight managed services for small and mid-size organizations, click:10 Benefits of ProSight Managed IT Services.

Cisco Unity Connection and Unity Express (CUE) consulting

Cisco Unity Connection, an integrated extension of Cisco Unified Communications Manager (CUCM), is a unified voicemail solution that accelerates collaboration by providing flexible set of alternatives for retrieving voice messages within an environment that is easy to deploy and maintain. Unity Connection allows you to read and manage voice messages from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, a smartphone, or a tablet. Unity Express (CUE), available in certain Cisco ISR routers, provides affordable voicemail, unified messaging, interactive voice response, and greeting services for small to medium businesses and enterprise branch offices with as many as 500 users. Progent's Cisco-qualified CCIE consultants offer Cisco Unity Connection and Unity Express (CUE) integration and technical support support to ensure that your voice messaging solution gives you significant business value.

64-bit Processing Upgrade Help

Progentís 64-bit migration support experts can help you to update your servers and workstations affordably from 32 bits to 64 bits. Progent can help you to understand the costs and advantages of upgrading to 64-bit computing, design an economical upgrade process that reduces business interruptions, and provide responsive remote help to assist your organization to configure 64-bit operating systems and applications on your existing hardware. Progent's Microsoft-qualified engineers can assist you to install the 64-bit editions of Microsoft products such as Microsoft Windows Server, Exchange Server, Microsoft Windows 10, and Microsoft Office Excel.

Dynamics GP 2015 R2 Consultants

Microsoft Dynamics GP 2015 R2 introduces a revamped architecture that improves cloud readiness, supports popular handheld devices, permits single login with Azure Active Directory, and strengthens security and compliance. Progent's certified Microsoft Dynamics GP 2015 R2 consultants and developers have the broad knowledge and hands-on experience to resolve the many IT and business challenges involved with upgrading to Dynamics GP 2015 R2 and can assist you to perform an efficient migration that will optimize the business value of your investment in this powerful product.

Network Firewall and Virtual Private Network Support

In addition to supporting a wide range of security technologies from Microsoft and Cisco, Progent offers small businesses expert support for products from other major Firewall and VPN manufacturers including Check Point Software, WatchGuard, Juniper-Netscreen, SonicWALL, and Symantec. Progent can show you how to create a detailed security strategy and choose the right technologies from multiple suppliers to achieve your security objectives while sticking within your budget restraints.

Progent White Paper: Outsourcing Benefits
Progent has put together a white paper that explains the advantages a small organization can realize by outsourcing network management functions. To read this white paper and find out the reasons outsourcing can reduce costs, streamline administration, and maximize productivity, visit Small Company IT Outsourcing Benefits.

Progent offers on-premises IT assistance, remote technical support, and optional round-the-clock emergency assistance in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg and cities throughout Sonoma County and the San Francisco Bay Area and California Central Valley.

If your small business is in Sonoma County and you need computer assistance, information technology outsourcing, or high-level expertise from a certified Progent professional, call 707-303-4400 or visit Contact Progent.

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