Onsite Service Available in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg

Small businesses in Santa Rosa and Sonoma County benefit from IT outsourcing by trimming network management expenses and improving productivity. IT outsourcing gives your small business affordable access to experienced service professionals without requiring you to add personnel to your IT staff. By outsourcing IT services, you can focus on growing your business rather than getting bogged down with network management, support and security.

In the past, most small businesses thought IT outsourcing only made sense for large companies with the economy of scale to afford big service contracts. Things have changed. New modes of service delivery and automated network management have made IT outsourcing the most cost-effective approach for small businesses to keep their networks reliable, secure and productive. Based on surveys, the main reasons for small businesses to outsource IT services are:

  • Allow management to concentrate on running the business
  • Reduce and control operating costs
  • Free in-house resources for strategic tasks
  • Have timely access to IT consulting experts
  • Intelligently supplement rather than expand internal IT staff

Progent's outsourcing services can meet your budgetary and operational requirements by providing expert IT consulting and support without requiring expensive, long-term contractual commitments and without forcing you to rely on an individual consultant or a small consulting organization.

Progent can deliver small companies a wide selection of network consulting options featured on Progent's web site. Below links describe a few of the services and benefits Progent offers for businesses in Santa Rosa and Sonoma County:


Custom Web Development Support

If you need to redesign your corporate web, develop in-house information sharing portals for applications such as human resources or employee education, build a significant web presence for a new business, or create enterprise-class, data-driven web applications, Progent can provide proven web designers and custom software developers. Progent's experts can also assist you to build and maintain a secure, fault-tolerant server and communications foundation to support your web solutions. For building and maintaining database-driven web solutions, Progent can provide SQL Server application programming, Oracle development and DBA consulting, MySQL consulting, and Office Access consulting services.

Microsoft System Center Operations Manager Server Management

Progent has a long track record both providing System Center Operations Manager consulting services and using this powerful monitoring application to increase information system reliability, throughput, and protection. Progent can help you to configure SCOM 2012 or you can outsource server management to Progent's Microsoft-qualified support engineers. With years of network management background, Progent's Information Technology professionals can also react quickly to the information generated by Microsoft Operations Manager to ensure that mission-critical servers stay available.

VMware Site Recovery Manager Consulting

VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for recovering services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and manage a DR solution based on VMware SRM.

64-bit Processing Upgrade Help

Progentís Microsoft certified engineers can help you to update your application servers and/or desktops from 32 bits to 64 bits. Progent can help your company to calculate the risks and benefits of moving to 64-bit processing, design an affordable upgrade process that reduces business interruptions, and deliver economical, professional remote help to aid your company to configure 64-bit software and applications on your existing hardware. Progent's 64-bit computing consultants can assist you to integrate the 64-bit versions of Microsoft platforms such as Windows Server 2008 Rs, SQL Server, Microsoft Windows 7, and Microsoft Office Excel.

Cisco VoIP Phone and Video IP Phone Integration and Troubleshooting

Progent's Cisco IP phone and video IP phone consultants can help you to integrate, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from legacy Voice over IP products to the newest media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, formerly branded CallManager, or with Unified Communications Manager Express (CME) to create a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Unified CM apps that include Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent's consultants can provide support with all aspects of Cisco IP Phone integration including designing dial plans, solving QoS, setting up SIP PSTN trunks and CUBE internetworking, installing ISR G2 routers with CUBE VoIP networking capability, and designing UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

ZENO Monitoring and Management

ZENO is Progentís network monitoring and management subscription service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of all vital IP-based devices that constitute your entire IT environment. When ZENO detects an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so all potential issues can be addressed before they can disrupt or take down IT system.

Live Virtual Seminars for Desktop Applications

Progent provides online webinars for popular desktop programs such as Excel, Word, Access, Project, Dynamics GP/Great Plains, Adobe Acrobat Writer, Adobe Photoshop CS, Crystal Reports, and Windows 8 and Windows 10. Live online learning offers all the advantages of conventional classroom sessions, such as immediate communication between clients and trainers, but eliminates the costs of travel and the hassle of trying to accommodate the availability of multiple trainees. Available to single students or groups of any size, live online education allows the trainer to conduct the seminar from a remote facility and the clients can be spread throughout an office or across the country. Progent's online education supports powerful learning mechanisms such as broadcast white boards, electronic hand-raising, and collaborative applications. Classes can be short and personalized to specific subjects or longer in duration and broader in scope.

Azure Planning and Integration

Progent's Microsoft Azure integration experts can assist you with any stage of Azure cloud migration such as requirements definition, prerequisites evaluation, solution design, pre-production testing, implementation, automated administration, performance tuning, license controls, disaster recovery preparedness, security planning, and compliance validation. Progent can help your IT staff to set up and debug firewall appliances and VPN tunnels so that your clients can safely access to Azure resources, and Progent's Microsoft Gold-certified consulting experts can help you integrate key Microsoft platforms to run in the cloud including Microsoft Windows Server, Exchange, SQL Server and Skype for Business. Progent can also assist your organization to create a hybrid ecosystem that transparently integrates on-premises datacenters with Azure services.

Part-time Chief Information Officer

For companies who lack the means to support a dedicated IT strategist, Progent offers the support of an experienced Chief Information Officer on a part-time basis to help with high-level tasks like growth strategies, managing IT spending, creating TCO models, business process optimization, vendor negotiation, IT security, business impact predictions, automating data center administration, Help Desk management, software revision control, network monitoring, and disaster recovery preparedness. Progent's part-time CIO services allow small companies leverage their technology investment so they can create and maintain information networks with enterprise-class dependability, productivity, and security.

Exchange 2013 DAG Help

A Database Availability Group known as a DAG is the core of high availability (HA) and resilience for Exchange 2013 Mailbox (MBX) servers. First offered in Microsoft Exchange Server 2010, a DAG is a collection of as many as 16 MBX servers where any DAG server can contain a replica of a mailbox database from any other DAG server. DAG servers work together to recover unassisted from failures that affect MBX databases. Progent's Microsoft certified Exchange experts can provide Database Availability Group support services to assist your organization to plan, deploy and manage a high availability solution for your Exchange mailboxes.

Microsoft Dynamics GP 2015 R2 Consultants and Developers

Microsoft Dynamics GP 2015 R2 features a new architecture that improves cloud readiness, works with the most popular smart phones and tablets, permits one-time sign-on with Microsoft Azure Active Directory, and tightens security and compliance. Progent's experienced Microsoft Dynamics GP 2015 R2 consultants and developers offer the broad knowledge and hands-on experience to address the many technical and business challenges involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can help you to carry out a smooth migration that will optimize the return on your investment in this mission-critical platform.

Progent White Paper: Reasons for Outsourcing
Progent has written a white paper that explains the benefits a small organization can derive from outsourcing IT support functions. To read this document and learn how outsourcing can conserve expenses, simplify management, and enhance efficiency, click Small Firm Information Technology Outsourcing Advantages.

Progent provides on-premises network help, phone-based technical support, and optional round-the-clock emergency technical help in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg and cities throughout Sonoma County and the San Francisco Bay Area and California Central Valley.

If your small business is in Sonoma County and you need technical assistance, information technology outsourcing, or advanced services from a certified Progent engineer, call 707-303-4400 or visit Contact Progent.
















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