Onsite Service Available in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg

Small businesses in Santa Rosa and Sonoma County benefit from IT outsourcing by trimming network management expenses and improving productivity. IT outsourcing gives your small business affordable access to experienced service professionals without requiring you to add personnel to your IT staff. By outsourcing IT services, you can focus on growing your business rather than getting bogged down with network management, support and security.

In the past, most small businesses thought IT outsourcing only made sense for large companies with the economy of scale to afford big service contracts. Things have changed. New modes of service delivery and automated network management have made IT outsourcing the most cost-effective approach for small businesses to keep their networks reliable, secure and productive. Based on surveys, the main reasons for small businesses to outsource IT services are:

  • Allow management to concentrate on running the business
  • Reduce and control operating costs
  • Free in-house resources for strategic tasks
  • Have timely access to IT consulting experts
  • Intelligently supplement rather than expand internal IT staff

Progent's outsourcing services can meet your budgetary and operational requirements by providing expert IT consulting and support without requiring expensive, long-term contractual commitments and without forcing you to rely on an individual consultant or a small consulting organization.

Progent can deliver small organizations a wide selection of network consulting services highlighted on Progent's web site. Below links describe some of the services and benefits provided for companies in Santa Rosa and Sonoma County:

Cisco IOS Update Consulting

If you includes Cisco appliances, you could be using an outdated version of Cisco IOS, the operating system used in almost all Cisco router as well as the latest Cisco switches. Cisco frequently publishes updates to IOS to fix problems, shore up security vulnerabilities, or improve functionality. Unfortunately, updating IOS or other Cisco control software can be tricky, depending on your Cisco appliance and your system environment. For example, there may be limited local Flash storage that could cause a new OS release to execute incorrectly. Progent's Cisco CCIE-certified network engineers offer a broad variety of services associated with updating Cisco IOS software or any Cisco control software like IOS EX, CallManager or Unified Communications Manager. Progent's consultants can perform audits of your Cisco software, propose appropriate upgrades, prepare Cisco devices, copy software images, configure and test your Cisco software, optimize throughput, troubleshoot issues, and teach your network support staff how to take advantage of any important new capabilities.

ProSight Network Audits

Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable and safer Active Directory environment. Both versions also offer the ongoing benefits of cutting-edge remote network monitoring and management (RMM) technology. These advantages can include lower-cost management, improved compliance with information security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. For more information about ProSight Network Audits and to view sample reports, visit ProSight Network Audits.

Microsoft Dynamics GP/Great Plains Support

Progent can provide a Dynamics GP (formerly Great Plains) technical expert to help you to support and enhance your Microsoft Dynamics GP-based management information solution. Progent can also help you to plan and implement an efficient Dynamics GP migration from a legacy accounting package so that you preserve your data, increase your protection, extend your reporting and management analytics, leverage Microsoft Office compatibility, and eliminate network disruption by planning and adhering to an intelligent upgrade strategy.

Affordable Remote Service

Progentís Technical Response Center (TRC) offers urgent and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. (Check out Progent's customer testimonials). Progent's seasoned support professionals can help clients to troubleshoot and repair network problems without the expense or time loss of in-person service visits. Progent provides a streamlined, web-accessible registration process for new clients to accommodate emergency situations and Progent bills per minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security professionals.

White Paper: Benefits of Outsourcing Network Support from Progent

Progent has published a white paper that details the advantages businesses of all sizes can derive from outsourcing or co-sourcing IT services from Progent. Progent's Network Support Outsourcing and Co-sourcing report includes Progent's proven service delivery model for network support that can range from router troubleshooting to advanced application development. The report also shows ways that Progent's outsourcing and co-sourcing support services can help clients to cut costs, improve productivity, and enhance the value of their information system. To read Progent's white paper, click: Advantages of Outsourcing and Co-sourcing IT Services from Progent.

SQL Server 2016 Consulting Services

SQL Server 2016 introduces significant enhancements in performance, capacity, security and compliance, availability, mobile computing support, and built-in analytics and reporting. New features include PolyBase for handling SQL and NoSQ files simultaneously for big data applications, Jason support, Always Encrypted mode, Mobile Report Publisher, and seamless management of local and cloud-resident operations and services. Progent's Microsoft-certified SQL Server 2016 consultants can provide online and onsite expertise to help businesses of any size to design, deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft technologies such as Windows Server, Exchange, SharePoint, Dynamics GP, Skype for Business, and System Center Operations Manager. In addition, Progent can help you to make an efficient upgrade from SQL Server 2016 to an up-to-date version of SQL Server.

Progent White Paper: Reasons for Outsourcing
Progent has produced a report that discusses the benefits a small company can realize by outsourcing IT administration functions. To read this white paper and find out how outsourcing can control costs, streamline administration, and enhance productivity, click Small Company Information Technology Outsourcing Benefits.

Progent provides onsite network assistance, phone-based consulting support, and optional 24x7 urgent assistance in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg and cities throughout Sonoma County and the San Francisco Bay Area and California Central Valley.

If your small business is in Sonoma County and you need computer support, information technology outsourcing, or high-level expertise from a Microsoft or Cisco certified consultant, call 707-303-4400 or visit Contact Progent.

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