San Francisco North Bay
Sonoma County, Santa Rosa, Healdsburg:

Onsite Service Available in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg

Small businesses in Santa Rosa and Sonoma County benefit from IT outsourcing by trimming network management expenses and improving productivity. IT outsourcing gives your small business affordable access to experienced service professionals without requiring you to add personnel to your IT staff. By outsourcing IT services, you can focus on growing your business rather than getting bogged down with network management, support and security.

In the past, most small businesses thought IT outsourcing only made sense for large companies with the economy of scale to afford big service contracts. Things have changed. New modes of service delivery and automated network management have made IT outsourcing the most cost-effective approach for small businesses to keep their networks reliable, secure and productive. Based on surveys, the main reasons for small businesses to outsource IT services are:

• Allow management to concentrate on running the business
• Reduce and control operating costs
• Free in-house resources for strategic tasks
• Have timely access to IT consulting experts
• Intelligently supplement rather than expand internal IT staff

Progent's outsourcing services can meet your budgetary and operational requirements by providing expert IT consulting and support without requiring expensive, long-term contractual commitments and without forcing you to rely on an individual consultant or a small consulting organization.

Progent can provide small and midsize organizations a variety of IT support services highlighted on Progent's web site. Below links describe a few of the support services and benefits Progent can provide for businesses in Santa Rosa and Sonoma County:

	High Availability Internet Connection Consultants		Few small organizations have the in-house expertise demanded to coordinate effectively with multiple ISPs, generate the necessary documentation steps with Internet numbering authorities, and implement sophisticated routing protocols such as Border Gateway Protocol (BGP) and Hot Standby Router Protocol (HSRP). Progent's Internet connection experts and Cisco CCIE network engineers can assist you to utilize advanced connectivity technology to implement affordable fault-tolerant ISP connections.
	Progent's Test and Training Lab		The Progent Test and Training Lab located at the Herakles Internet Data Center in Sacramento is available for piloting line-of-business applications, developing efficient system upgrade methodologies, assessing and tuning performance, planning or verifying disaster recovery solutions, resolving compatibility problems, and establishing training systems for new technologies. For Progent clients who lack sufficient internal resources to configure proper test systems, the lab cuts capital costs and engineering risk and helps keep critical network projects on schedule.
	Value Pricing		Progent's easy engagement model eliminates complex contracts, retainers, or hidden fees. For Progent's online support, you are billed only for the actual time spent dealing with your problem. If it only requires ten minutes to take care of your problem, then you only pay for ten minutes. For urgent same-day in-person service calls, you may be required to pay for our engineer's transportation costs, but never an increased emergency or after-hours rate. Progent's remote urgent technical support group has provided help to small companies in every state (See Progent's customer testimonials.)
	Enterprise Project Management Consulting		For advanced project management assistance, Progent offers the services of veteran IT experts with decades of background as technology project managers for application development, business systems deployment, and business process engineering working with organizations ranging from Big 4 companies to dot-com startups to government agencies. These high-level project managers offer world-class management expertise to assist enterprise clients to adhere to leading practices to ensure that major projects are completed on time and on budget.
	64-bit Computing Migration Help		Progent’s Microsoft Gold certified engineers can assist you to enhance your application servers or desktops from 32 to 64 bits. Progent can help your company to understand the costs and advantages of migrating to 64-bit processing, design an efficient migration process that reduces business disruptions, and deliver economical, expert remote help to aid you to configure 64-bit software and application software on your current hardware. Progent's 64-bit processing consultants can assist you to integrate the 64-bit versions of Microsoft products like Microsoft Windows Server 2008 Rs, SQL Server, Windows 7, and Excel 2010.
	Windows Server Failover Clustering Consulting		The failover cluster feature set incorporated into the most recent editions of MS Windows Server has been radically redesigned to streamline the installation, setup, and management of clusters and to offer improved levels of network availability, protection, efficiency, and versatility. New or improved capabilities include cluster Validation, easier setup and installation, unified cluster administration, redesigned cluster architecture for maximum availability, better security and quorum structure, minimization of failure points, greater storage and RAM capacity, improvements for geographically dispersed clusters, and live migration support for Hyper-V virtual servers. Progent's certified failover cluster experts can help your company evaluate the advantages of failover clusters, plan and implement a deployment, educate your IT personnel to manage your cluster environment, deliver ongoing consulting and technical help services, and create and validate a disaster recovery procedure.
	Dynamics GP (Great Plains) Consulting		Progent can give you access to a Dynamics GP (Great Plains) application consultant to maintain and enhance your small business accounting solution. Progent can also assist your company to plan and implement a smooth migration plan from another accounting system to most current version of Dynamics Great Plains so that you preserve your information, strengthen your security, improve your reporting, take full advantage of Microsoft Office integration, and reduce operational disruption.
	Data Backup Consulting Services		Progent's data backup experts can provide help for a wide array of products and services that provide solutions for backing up Microsoft Windows, Apple Mac, and Linux servers and workstations as well as notebooks and handhelds. Progent offers help for leading data protection platforms such as Acronis Backup and Recovery, Backup Exec, BackupAssist, CrashPlan, Double-Take Backup, Mozy, Retrospect for Macintosh, Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent's consultants can assist you to implement, enhance, or maintain data backup solutions for a range of topologies such as local, edge to datacenter, cloud-based, or a mix.
	Temporary CIO Services		For companies who don't have the means to maintain a senior information system strategist, Progent can provide the support of a veteran Chief Information Officer on a temporary basis to assist with high-level tasks such as growth strategies, managing IT budgets, creating TCO models, workflow optimization, vendor negotiation, IT security and compliance, cash flow predictions, automating network management, desktop support, software revision control, server monitoring, and business continuity preparedness. Progent's temporary Chief Information Officer services let small businesses leverage their IT investment in order to build and manage IT solutions with enterprise-class reliability, productivity, and protection.
	Systems Management Server and Configuration Manager Support		Progent's Microsoft SMS Server and Configuration Manager experts can assist your business to save time and reduce costs by using Microsoft SMS 2003 or Configuration Manager to streamline software installation and update tasks. Progent can assist you to setup Microsoft SMS 2003 or System Center Configuration Manager 2007 to reduce IT management costs, enhance network security, maximize productivity by keeping applications up-to-date, oversee compliance with applications licenses, and monitor applications usage profiles to help you to arrive at intelligent buying choices.
	Virtual Data Center Hosting and Management Services		Progent's Virtual Data Center Hosting options provide complete hosting of a small or mid-size company's servers in an environment that delivers the highest degree of availability and expandability and is also simple to move to another host. Progent's Virtual Server Hosting options are built on proven virtualization technologies that enable small companies with mixed- platform IT systems to save dramatically on the costs of capital equipment, infrastructure support, and network management while achieving enterprise-class fault tolerance and an unprecedented level of vendor independence.

Progent White Paper: Advantages of Outsourcing
Progent has put together a report that discusses the advantages a small business can realize by outsourcing IT management services. To view this summary and learn how outsourcing can control expenses, streamline administration, and enhance productivity, visit Small Business Information Technology Outsourcing White Paper.

Progent can deliver onsite IT support, online troubleshooting services, and optional 24x7 emergency assistance in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg and cities throughout Sonoma County and the San Francisco Bay Area and California Central Valley.

If your small business is in Sonoma County and you are in need of computer support, information technology outsourcing, or top-level services from a Microsoft or Cisco certified professional:

Call 707-303-4400 or send email to information@progent.com