Onsite Service Available in San Joaquin County, Stockton, Tracy, Manteca, Lodi, Escalon, Lathrop, Ripon

San Joaquin County small businesses adopt IT outsourcing to lower IT expenses and increase productivity. By using IT outsourcing, small companies gain reliable access to proven consulting experts while avoiding the need to expand the in-house support organization. IT outsourcing allows you to concentrate on your business goals without being sidetracked by day-to-day network management and support problems.

IT outsourcing is growing at an increasing pace among small businesses who once thought that this service alternative made economic sense only for large enterprises. A combination of new network management technologies and flexible service programs has made IT outsourcing the most cost-effective way for small companies to keep their networks running smoothly. Surveys point to several important reasons behind the acceptance of IT outsourcing by small businesses:

  • Allow management to focus
  • Save money and enhance productivity
  • Deploy internal resources more effectively
  • Benefit from outside specialists
  • Control in-house head count

Progent has provided IT outsourcing services for years and has developed support processes and service programs that are tailored to meet the needs of small businesses. Progent can assist your company in reducing IT costs and increasing the business value of your network. With Progent, you do not have to commit to expensive long-term contracts or monthly retainers for support services provided during regular business hours. You are billed only for services you received, and you can disengage at any time. Progent's team of experienced consultants have the breadth and depth of technical skill to offer support services that are more consistent than independent consultants or small consulting firms can deliver.

Progent offers a variety of IT outsourcing services for small businesses in the San Joaquin County:

GIAC-certified Information Assurance Expertise and SIEM Planning and Integration

GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of information technology security professionals. GIAC certifications are recognized by companies and government organizations all over the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer help with all of the security services covered under GIAC certification including evaluating network security mechanisms, incident management and response, traffic analysis, web-based application security and security information and event management (SIEM) solutions for compliance with regulatory requirements for promptly reporting security incidents.

Apple macOS and OS X Support Services

Progent's consultants offer Mac clients a variety of services including remote Mac desktop help, expertise with Mac applications, Office 365 Outlook for Mac and Exchange Server consulting, Mac security and connectivity engineering, co-existence between Mac and Windows environments, and individual training. For computer systems built solely on Mac or for environments that utilize a combination of Mac, Linux, and MS Windows-powered servers and workstations, Progent has the experience and depth to deal with the complexity of designing, installing, and maintaining an IT solution that is dependable, safe, fast, and aligned with your company's objectives.

Microsoft Office and Office 365 Consulting

Progent's certified Office and Office 365 experts can assist businesses to incorporate Office desktop and Office 365 apps including Office Excel, Word, PowerPoint, Microsoft Outlook, Access, Visio and OneNote into a seamless solution that provides quick return on investment and enables improved business outcomes. Progent can assist you to interface Microsoft Office or Office 365 applications with each other and with additional core Microsoft platforms such as SharePoint, Exchange Server and Microsoft SQL Server. Progent's consultants can also assist you resolve compatibility problems with different releases of Office desktop and can provide customized online Office and Office 365 training to individuals or teams.

Juniper Consulting Services

Progent's Juniper-certified network engineers can assist your company to design and implement Juniper Firewall/VPN platforms, optimize and troubleshoot your infrastructure, and migrate efficiently from discontinued equipment to the latest versions. Progent's Junos OS consultants can provide expertise with Juniper's flagship network operating system to enable your business to simplify the administration and strengthen the security of your Juniper VPN devices and firewalls. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS operating system productss and can assist you maintain environments that include a mix of Juniper's OS platforms.

Microsoft Windows Server 2012 R2 Integration Support

Progent's Microsoft-certified Windows Server 2012 consultants can help you to evaluate the business value of Windows Server 2012 R2 for your organization, develop test environments and migration plans, tune your network for local, multi-site, cloud-based, and hybrid environments, educate your IT support, staff, create a corporate-wide security strategy, automate IT administration, help with application development, and build and test a disaster recovery/business continuity plan. If you are thinking about upgrading from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid solutions consultants can help you to evaluate the benefits of Windows Server 2016 for your environment and plan and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model.

Progent's Technical Response Center (TRC) Customer Commitment

Progent's Technical Response Center is committed to providing the best quality of remote computer support available for both emergency as well as standard issues. For emergency issues that affect multiple users, crucial individuals, or a line-of-business application, the Technical Response Center will respond within an hour. For standard problems, the TRC will in two hours or less. In all cases, your ticket will be created quickly and accurately, You will be sent an acknowledgement from the ticketing system, and the TRC will check with you on every corrected issue to confirm you are satisfied with the resolution and willing to close out the trouble ticket. Learn more concerning Progent's TRC Customer Commitment.

Progent White Paper: Outsourcing Benefits
Progent has written a report that summarizes the benefits a small organization can derive by outsourcing IT support services. To read this document and find out the reasons outsourcing can conserve expenses, simplify management, and maximize efficiency, visit Small Firm Information Technology Outsourcing White Paper.

Progent offers optional 24x7 onsite computer help and IT outsourcing services in Tracy, Manteca, Stockton, Lodi, Escalon, Lathrop, Ripon and cities throughout San Joaquin County, the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in San Joaquin Countyand you are in need of technical assistance, information technology outsourcing, or top-level expertise from a Microsoft or Cisco certified engineer, call 209-929-1133 or visit Contact Progent.

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