Onsite Service Available in San Joaquin County, Stockton, Tracy, Manteca, Lodi, Escalon, Lathrop, Ripon

San Joaquin County small businesses adopt IT outsourcing to lower IT expenses and increase productivity. By using IT outsourcing, small companies gain reliable access to proven consulting experts while avoiding the need to expand the in-house support organization. IT outsourcing allows you to concentrate on your business goals without being sidetracked by day-to-day network management and support problems.

IT outsourcing is growing at an increasing pace among small businesses who once thought that this service alternative made economic sense only for large enterprises. A combination of new network management technologies and flexible service programs has made IT outsourcing the most cost-effective way for small companies to keep their networks running smoothly. Surveys point to several important reasons behind the acceptance of IT outsourcing by small businesses:

  • Allow management to focus
  • Save money and enhance productivity
  • Deploy internal resources more effectively
  • Benefit from outside specialists
  • Control in-house head count

Progent has provided IT outsourcing services for years and has developed support processes and service programs that are tailored to meet the needs of small businesses. Progent can assist your company in reducing IT costs and increasing the business value of your network. With Progent, you do not have to commit to expensive long-term contracts or monthly retainers for support services provided during regular business hours. You are billed only for services you received, and you can disengage at any time. Progent's team of experienced consultants have the breadth and depth of technical skill to offer support services that are more consistent than independent consultants or small consulting firms can deliver.

Progent offers a variety of IT outsourcing services for small businesses in the San Joaquin County:


GIAC-certified Information Assurance Expertise and SIEM Planning and Integration

GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of information technology security professionals. GIAC certifications are recognized by companies and government organizations all over the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer help with all of the security services covered under GIAC certification including evaluating network security mechanisms, incident management and response, traffic analysis, web-based application security and security information and event management (SIEM) solutions for compliance with regulatory requirements for promptly reporting security incidents.

Apple macOS and OS X Support Services

Progent's consultants offer Mac clients a variety of services including remote Mac desktop help, expertise with Mac applications, Office 365 Outlook for Mac and Exchange Server consulting, Mac security and connectivity engineering, co-existence between Mac and Windows environments, and individual training. For computer systems built solely on Mac or for environments that utilize a combination of Mac, Linux, and MS Windows-powered servers and workstations, Progent has the experience and depth to deal with the complexity of designing, installing, and maintaining an IT solution that is dependable, safe, fast, and aligned with your company's objectives.

Microsoft Office and Office 365 Consulting

Progent's certified Microsoft Office and Office 365 experts can help businesses of any size to integrate Office desktop and Microsoft Office 365 applications such as Excel, Office Word, PowerPoint, Outlook, Access, Project and OneNote into a cohesive productivity solution that offers quick return on investment and promotes improved business outcomes. Progent can help your company to interface Office or Office 365 applications with one another and with other core Microsoft technologies including SharePoint, Microsoft Exchange Server and Microsoft SQL Server deployed locally or hosted in the cloud. Progent can also help you to fix compatibility issues between different versions of Office desktop and can provide customized online Microsoft Office and Office 365 training to individual users and groups.

Juniper Consulting Services

Progent's Juniper Networks-certified network engineers can help you to design and implement Juniper Firewall and VPN platforms, enhance and troubleshoot your network infrastructure, and upgrade efficiently from discontinued devices to current releases. Progent's Junos OS consultants can provide support for Juniper's premiere network control software to help you to simplify the administration and strengthen the security of your Juniper VPN appliances and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS operating system platformS and can help organizations maintain networks that include a mix of Juniper's software platforms.

Microsoft Windows Server 2012 R2 Consulting Support

Progent's certified Windows Server 2012 support experts can help you to evaluate the advantages of Windows Server 2012 R2 for your organization, develop test systems and migration plans, optimize your network infrastructure for local, multi-location, cloud-based, and hybrid datacenters, educate your IT support, staff, create a corporate-wide security plan, automate network management, assist with application development, and generate and validate a DR/BC plan. If you are thinking about moving from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud integration consultants can assist you to evaluate the benefits of Windows Server 2016 for your environment and plan and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid architecture.

Progent's Technical Response Center Response Times

Progent's Technical Response Center (TRC) is dedicated to providing the highest quality of remote IT support services possible for emergency and standard issues. For emergency issues that impact multiple workers, vital personnel, or a mission-critical program, the TRC will respond in one hour or less. For non-critical issues, the TRC is committed to respond in two hours or less. Regardless of criticality, your trouble ticket will be created promptly and accurately, You will receive a confirmation from the trouble ticket system, and the TRC will check with you on every resolved problem to verify you are satisfied with the outcome and ready to close out the trouble ticket. Learn more concerning Progent's TRC Customer Commitment.

Progent White Paper: Outsourcing Advantages
Progent has written a white paper that explains the benefits a small company can derive by outsourcing IT support functions. To read this summary and find out how outsourcing can reduce expenses, streamline management, and maximize productivity, visit Small Firm IT Outsourcing Advantages.

Progent offers optional 24x7 onsite computer help and IT outsourcing services in Tracy, Manteca, Stockton, Lodi, Escalon, Lathrop, Ripon and cities throughout San Joaquin County, the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in San Joaquin Countyand you need technical support, IT outsourcing, or advanced services from a certified Progent consultant, call 209-929-1133 or visit Contact Progent.
















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