Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local service organizations who offer scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation sent by each staff member to every customer. The discipline of detailing and archiving service records results in more efficient support and avoids a variety of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.


Additional Topics of Interest

Outsourcing IT Support for Developing Phase: Pilots
Emergency Deploying Phase: Implementation Professionals

In performing IT tasks for corporate clients, Progent follows a structured approach driven by specified milestones so as to meet budgetary, timing and technical targets while reducing productivity disruption. Progent's Enterprise Services Project Methodology follows accepted project management procedures based on the leading practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, design proposals, test models, design tuning, and professional implementation. All phases are recorded to make available a comprehensive summary of technical services performed and to help in downstream network support.

Microsoft Experts SharePoint Foundation Remote Support
On-site Support in Santa Ana

Progent's Microsoft-certified consultants can provide cost-effective remote support and development services to assist your business to design, implement, administer, and troubleshoot SharePoint 2010 installations that can include web sites that can function as intranets, extranets, document and media management tools, wikis, data warehouses, business information systems, enterprise-wide search, workflows, and other tools to support and improve information sharing. Progent can help you integrate SharePoint 2010 with MS SQL Server and with third-party data sources and with Microsoft's familiar office productivity programs like Excel, Word, PowerPoint, and Visio. Progent can assist your business to upgrade from previous releases of SharePoint or move a mix of web technologies into a unified and easy-to-manage SharePoint 2010 environment.

Microsoft ISA Server Online Support
IT Services

Progent's certified Internet Security and Acceleration Server consultants have long experience developing ISA Server-based security installations for information systems with multiple offices, remote workers, and line-of-business web applications. Progent's Microsoft Firewall experts are available to help your small business in planning and deploying a configuration of ISA 2000 Server or ISA Server 2004 that supports your network protection requirements without adversely restricting your network accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

CCIE Certified Catalyst 4900 Switch Professional
El Paso, TX Catalyst 2940 Switch IT Services

With the Catalyst line of switches for small and mid-size companies, Cisco allows organizations to gain all the advantages of bringing intelligent services to their IT infrastructures. Cisco's switching product line allows you to deploy capabilities that make your network infrastructure sufficiently available to accommodate real-time needs, expandable to facilitate growth, secure enough to protect confidential data, and capable of prioritizing and managing all traffic to streamline network operations. Progent's CCIE certified engineers can help you select and integrate Cisco switches that make sense for your company. In addition, Progent's CISM and CISA certified security consultants can show you how to create a strategic protection policy and set up Catalyst switches so they powerfully enforce your security strategy. Cisco Catalyst switching products that Progent supports include Cisco's Catalyst 2940 switches, Cisco Catalyst 3750 switches, Catalyst 4500 switches, and Catalyst 6500 switches.

Consultant Services for Forefront TMG 2010
Forefront TMG Firewall Online Support Services in Palo Alto, CA

Forefront Threat Management Gateway 2010 is based on the proven security technologies of ISA Server 2006 and offers a centrally managed web gateway that delivers a one-server solution for a variety of security features such as an application and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, reputation services, VPN management, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes advanced web security reporting capabilities, allows custom reporting powered by Microsoft SQL Server, integrates with Active Directory to simplify authentication, and can be operated as a virtual server to lower expenses and improve availability. Progent's Microsoft consultants can help you to plan and execute test and production implementations; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows 2008 R2, Active Directory, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint 2010; set up Microsoft Forefront Threat Management Gateway 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and deliver ongoing support and repair services. Progent's consultants can also assist you to upgrade smoothly to Microsoft Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.

Cisco VPN Professional
Portland, OR CCIE Certified Remote Access Outsourcing

Progentís Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized company integrate and support Ciscoís security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are simple to manage and provide the flexibility to expand with your changing business needs. Progentís Cisco-certified network experts are familiar with Ciscoís comprehensive line of hardware and software aimed at eliminating information theft, virus and worm outbreaks, DDoS attacks, and other security risks to your information system. Progent can help you deploy Cisco products to get safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to establish a central client access control foundation for user authentication, authorization, and accounting from an easy-to-use Web interface.

SQL Server 2000 Migration Consultant
SQL Server 2008 Online Technical Support

SQL Server 2005 delivers powerful, standardized tools to computer experts and information workers, lessening the complexity of creating, integrating, administering, and using enterprise information and analytical programs in environments ranging from mobile devices to enterprise information systems. The complexity and integration requirements of Microsoft SQL Server 2005 call for an IT consultant with hands-on expertise and wide knowledge in designing and deploying data-driven, end-to-end business IT applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft technology, assures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.

IT Consultant for Microsoft Virtual PC for Mac
Windows Emulation for Mac Consultant Services Fort Worth

For companies that have a mix of Mac and Windows computers, there are two basic solutions for using Windows-dependent software on a Mac: remote access to an actual Windows PC or local simulation of a Microsoft Windows environment on a Mac OS X desktop. Microsoft's Remote Desktop Connection for Mac enables you to attach a Mac to a remote Windows-based computer to run Microsoft Windows applications and access network resources. Microsoft's Virtual PC for Mac emulates Windows on a Mac computer so that you can use Windows software locally. Progent's Mac technology support experts can help your business to maintain these products for using Windows software on your Apple Macs and can also help your company to evaluate and install other products for Microsoft Windows PC simulation.

County Government Technology Professional
CISA Security Certified Expert City Government Consulting Services in Spokane, WA

Progent has extensive experience delivering a full-spectrum of remote IT support and emergency repair services to local governments and schools across the United States. Progent is one of the pioneers in providing expert remote IT support and has delivered IT solutions to organizations in all 50 states. Remote support saves travel costs and solves issues more quickly than onsite service calls.

Remote Technical Support for 24x7 Network
System Center MOM Services Fort Worth, Texas

Even if your business has a small network services staff and a modest IT budget, your information network can still feature the same high availability and performance that once needed a large in-house support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-qualified and Cisco-certified IT professionals, the most recent network management software for 24x7 monitoring and threshold alarms, and cost-effective support programs such as a help desk service to keep your mission-critical business applications and hardware operating.


















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