Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or small support firms who provide minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation sent by every staff member to every client. The discipline of documenting and archiving support records results in more efficient service and eliminates a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Solaris with Windows Integration Services
On-site Technical Support in Redwood City, CA
Progent's UNIX platform support services provide small and mid-size companies and software developers support for managing and supporting UNIX, Linux or Solaris environments that run with Microsoft-powered technology. Progent can give your organization contact with UNIX experts, support professionals qualified by Microsoft and Cisco, and security specialists with CISM credentials. This wide array of expertise provides you with a convenient one-stop consulting firm to show you how to create and maintain a protected and robust mixed-platform network and communications solution that allows UNIX and Microsoft coexistence by combining Microsoft Windows with popular versions of UNIX including Apple Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO, and SGI/Irix or leading Linux derivatives including RedHat, SUSE, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
Consultant Services for Office for Macintosh
On-site Support
Microsoft Office for Mac allows Mac users to run the world's most familiar office productivity programs. Progent's Apple-certified Mac experts can show you how to configure Microsoft Office for Macintosh on a multi-vendor network combining Apple OS X and Windows computers so that Macintosh users can access the latest features in Microsoft Word, Excel, PowerPoint and Entourage in order to share information and system resources with co-workers who run Microsoft Windows. Progent's engineers have experience with both Apple Macintosh and Windows technology and can support environments that mix Mac with Windows computers with complete resource sharing, or environments which intentionally limit collaboration between Apple Mac and Windows systems.
Part-time CIO Network Help
Technical Support Services in Los Altos, CA
Progent's Microsoft and Cisco certified IT support engineers offer a wide range of knowledge concerning the core computer technologies required for small business IT systems. Progent's main services include system configuration, Microsoft Exchange consulting, data protection expertise, and Help Desk outsourcing. Progent's Application Experts Team offers in-depth consulting support in specific application areas such as ERP, MRP, custom financial systems, Customer Relationship Management, Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. Progent can also provide small businesses with part-time CIO services.
Apple Logic Learn
Training for Digidesign Pro Tools
Progent's Apple Mac consultants can support the creative aspect of Mac environments by offering consulting services and education in imaging, sound, and video. Progent's support professionals can provide expertise in a range of Apple Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video post production facility.
Repair for Microsoft Windows
Outsourced IT Services San Francisco
Progent’s IT outsourcing services provide affordable computer support for small organizations. Whether it includes designing system infrastructure, creating an internal Help Desk or outsourcing a one, deploying a new e-mail system, monitoring your network, or creating a web-based eCommerce solution, outsourcing your network technical services can reduce expenses and minimize risks, permitting IT support budgets to grow in a more moderate and controlled fashion than is possible by assembling a bulky, all-purpose in-house IT staff. Progent’s Outsourcing White Paper and datasheets tell you how Progent can enable you to build a protected and robust system architecture for your critical applications based on Microsoft Windows including Office XP, Office 2003, and Microsoft Office 2000.
Support and Setup for Cisco Ethernet
Largest Integration Services in San Francisco
Progent offers the services of Cisco switches consultants to provide professional infrastructure planning and support services for information networks based on Cisco switching technology. Cisco switches implement exceptional Quality of Service to help make sure that data traffic is classified and ranked, and that bottlenecks are avoided. Configuration of QoS for a Cisco switch is dramatically simplified through auto-QoS, a feature that finds Cisco IP phones and automatically configures the switch for the necessary classification and transit queuing. This streamlines traffic prioritization and system throughput without forcing your IT department to design a complex switch configuration. Through the Cisco Catalyst switches for small and midsized companies, Cisco allows organizations to realize the full advantages of adding smart services into their IT networks. A Cisco network switch makes it possible to deploy capabilities that make the network infrastructure highly available to handle real-time needs, scalable to support growth, secure enough to protect sensitive information, and capable of classifying and controlling data flows. Progent’s Cisco-qualified network consultants can help you choose and install a Cisco Ethernet switch to optimize your network’s throughput and reliability.
Consulting for Exchange Server 2003
Consultant Services in Emeryville
Progent's expert support team can show you how to define and deploy an efficient in-place Microsoft Exchange 2003 upgrade strategy that avoids productivity disruption, simplifies ongoing support requirements, and makes your Exchange Server 2003 easy to administer. For complicated multi-server or multi-site upgrades, Progent has the background to complete your project rapidly and affordably. Progent's Microsoft Exchange Server 2003 help, repair, and consulting offerings include assistance with the integration of outside vendor add-ons to Microsoft Exchange Server 2003 that are in keeping with your business needs.
High Availability Server Failover Clustering Computer Consultant
Microsoft Windows Failover Cluster Network Consultants
The server cluster technology incorporated into the Datacenter and Enterprise editions of MS Windows Server 2008 has been radically re-engineered to simplify the deployment, configuration, and administration of clusters that offer improved levels of system availability, security, efficiency, and flexibility. New or enhanced features include cluster verification, easier setup and installation, improved cluster management, new cluster infrastructure for maximum availability, better security and quorum structure, elimination of failure points, more disk and RAM capacity, and improvements for geographically dispersed clusters. Progent's Microsoft-certified consultants can help you assess the advantages of Windows clustering, design and implement an installation, educate your IT personnel to administer your failover clusters, deliver ongoing consulting and support services, and produce and test a disaster recovery plan.
Information Technology Consulting for Anti-Spam
Small Business Subscription San Francisco
E-Mail Guard is a comprehensive service for blocking spam and virus attacks. E-Mail Guard handles the security and management of corporate email by providing continually improved spam and virus blocking, policy management, content filtering, and defense against email-based directory harvesting and denial of service attacks. E-Mail Guard also features monitoring, management and analysis utilities as well as outgoing email testing to let you fix your e-mail system and define and regulate company security policy.
