Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or local service organizations who provide scant documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation transmitted by every consultant to every client. The discipline of documenting and archiving service records allows more efficient service and avoids a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.


Additional Topics of Interest

SMS Server Upgrade Technical Consultant
Jackson, MO Professional for Microsoft SMS

Microsoft Systems Management Server offers added functionality for change and configuration management of Windows-powered systems via introducing Feature Packs. Feature Packs lower the net administrative expense of managing and deploying software products by making it simpler to copy system images, control mobile computers, and run management utilities. In addition to advising you about ways to cut management costs by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can help you prepare and implement IT projects that cover processes that Feature Packs are intended to make more efficient. Progent's adoption and upgrade services can minimize spending and reduce business disruption as you transition to new operating systems and applications. Progent's wireless engineers can show you how to define efficient procedures and standards to manage handheld computers and smart portable communication devices so your mobile workforce remains productive and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to develop a security strategy that incorporates standards, processes and IT products to keep your IT network protected.

Apple Mac and Windows Network Consultant
Network Consulting in Bay Area, Northern California

Progent's service specialists in Apple OS X and Microsoft Windows technology can show you how to combine Apple Macintosh and Windows systems into cohesive networks with full sharing and workgroup support. Enabling efficient cooperation among a variety of servers and workstations powered by Apple Mac OS and Windows calls for broad knowledge of and experience with Mac and Microsoft technology. Progent's background in Microsoft and Macintosh consulting makes it possible to provide world class assistance to companies that rely on these technologies to keep their competitive advantage. Progent can also assist you to interface Apple's iPhones and iPads with your Windows environment.

Helpdesk Computer Consulting
Specialist for Call Center Anaheim, CA

Progent's Virtual Helpdesk services are a seamless expansion of your internal IT support organization. Virtual Help Desk can include high-end call center features such as a dedicated phone number with custom greeting. Progent will also rout calls automatically to staff members who are specifically provisioned and trained to handle your account. In addition, Progent's Helpdesk professionals can manage trouble tickets from any client trouble ticket software for smooth integration with your internal network services group. Advantages of Progent's Virtual Network Support Helpdesk services include high-end Microsoft Helpdesk expertise the minute you call, seamless expansion of your in-house support staff, front-line help for critical client problems, and by-the-minute billing.

Excel VBA Reporting
Consulting for Office 365 Excel

Progent's Microsoft-certified Excel and Office 365 Excel application consultants offer a broad range of online services to help you to design, develop, test, deploy, administer, and debug applications based on any release of Excel, including Office Excel desktop and Office 365 Excel. Progent can assist your business to migrate your legacy Excel solutions to the newest releases of Excel, support Excel on iOS-powered iPhones and iPads and Google Android phones and tablets, and fix compatibility problems between different releases of Office Excel. Progent can provide as-needed help to organizations who need a quick solution to a stubborn issue related to Excel and Progent can also provide full project management support for migrating or developing line-of-business application software built on Excel. Progent's cost-effective online training for Excel can be custom tailored to address the special requirements of individuals or teams.

Enterprise Information Technology Consulting Firms
Fort Worth, TX Project Planning Help and Support

For corporations with branch offices in Northern California or any area served by Progent's consultants, Progent's Microsoft-qualified network consulting experts and certified Cisco network specialists offer a variety of network support services such as project management, SOX compliance, site moves, enterprise security, network design, on-site or phone-based branch office support, and troubleshooting for data center hosting environments. A Progent IT consultant can show you how to plan a multi-office information system that makes efficient use of colocation facilities and Internet hosting sites. Progentís Microsoft certified consultants can help large enterprises plan, integrate and maintain massive rollouts of the latest releases of Microsoft products such as Enterprise Active Directory, Microsoft Exchange Server, SharePoint, Microsoft SQL, and Enterprise editions of Windows. Progentís CCIE and Cisco Certified Network Professional experts can assist you to deploy Cisco technology for connectivity solutions that incorporate simple, high-speed, integrated, and remote networking.

Email Content Filtering Consultants
Louisville, KY Specialist for Email Guard Data Loss Prevention

Progent's Email Guard solution uses the services and infrastructure of top information security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter.

Microsoft Experts Exchange 2010 Upgrade Computer Consultant
Independent Exchange 2010 Outlook Web App Support Outsourcing in Boca Rotan, FL

Progent's Microsoft Gold-certified network engineers can assist your organization to assess the benefits of Exchange Server 2010 for your business and can assist your IT staff to design and carry out an efficient upgrade to Exchange 2010 from Exchange 2003 or Microsoft Exchange 2007 that will offer quick return on investment by increasing your productivity, cutting the expense of hardware and support, simplifying administration, and integrating your key communications technologies.

Outsourcing Companies for Cisco Management
Small Business IT Consultants Lubbock, TX

Progent is a Registered Cisco Partner offering on-staff Cisco-qualified consultants ready to help you to deploy or troubleshoot Cisco connectivity solutions. As a Registered Partner for Cisco, Progent offers the services of Progent's on-staff CCIE-certified specialists who have experience in planning, implementing and troubleshooting network solutions based on Cisco products. Because Progent is in addition a Microsoft Gold Certified Partner and provides world-class support for a broad variety of commercial applications, Progent can show you how to assist you to develop complete IT solutions that maximize the business value of your network. Cisco's popular line of networking and security hardware and software supported by Progent includes PIX and ASA family firewalls, protected broadband and multi-function routers, Aironet and Meraki wireless APs, VoIP phones, Catalyst Series switches, plus protection and Virtual Private Network products.

Microsoft Windows 8.1 Engineers
On-site Technical Support for Windows 8.1 Training Solano County

Windows 8.1 is engineered to power computers ranging from smartphones and tablets to power-user desktops. An abundance of innovative capabilities, including touch screen support and signature tile GUI, offer a wide range of advantages for companies who understand how to exploit them. Progent's Microsoft-certified consultants can assist get your business up to speed with Microsoft Windows 8.1 and show you how to derive significant competitive value from the operating system's many new and enhanced technologies.

Remote Support Services for Sun Solaris
Solaris Engineer

Progent's Solaris family support experts provide small and mid-size businesses and software developers support for administering and maintaining Sun Solaris systems that coexist with Microsoft-based technology. Progent offers your organization contact with Sun Solaris experts, support professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This wide array of expertise provides you with a convenient single consulting firm to help you create and maintain a secure and robust mixed-platform network and communications environment that allows Sun Solaris and Microsoft interoperability by combining MS Windows with popular versions of UNIX including Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or major Linux variations such as RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

Microsoft Windows Server 2016 Support Outsourcing
Microsoft Certified Support Outsourcing for Windows Server 2012 R2 in Newark, NJ

The complexity and connectivity requirements of Microsoft Windows Servers calls for an IT consulting team with practical expertise and in-depth familiarity with designing and integrating cohesive, end-to-end business technology systems. The experience of Progent's Microsoft-certified consultants, which averages more than 10 years supporting Microsoft integration, ensures you success configuring Windows Server 2008 and Windows Server 2003 to align optimally with your strategic objectives. Progentís IT services can help you with planning, deploying, administering, and troubleshooting Windows Server systems that maximize the productivity of your IT network. Progentís consultants can assist you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP, Vista and other clients.

Microsoft Patch Management Information Technology Consulting Group
Intune Network Security Consulting Boise

Progent's Microsoft-certified consultants can help you to streamline desktop PC software update deployment by delivering support for administration tools that include Microsoft System Center Configuration Manager, Systems Management Server, and Windows Server Update Services (WSUS).


















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