Progent uses a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or small support firms who provide minimal documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by each consultant to each client. The practice of documenting and archiving service records allows more effective service and avoids a variety of typical problems such as when a support client is virtually held captive to a consultant who refuses to release vital service information.


Additional Topics of Interest




Progent's Microsoft-certified consultants can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, develop pilot systems and rollout plans, tune your infrastructure for local, multi-location, private or public cloud-based, and partial-cloud datacenters, train your IT support team, create a corporate-wide security plan, automate network administration, assist with creating applications, and build and validate a DR/BC plan.

Professionals for Microsoft Proxy Server
ISA 2004 Standard Edition Server Integration Mill Valley, CA

Progentís Microsoft certified consultants provide small and midsize companies consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers include an advanced application-layer aware firewall that can secure your IT network from attack by outside and internal threats. Forefront TMG and ISA Server perform deep inspection of Internet protocols such as Hypertext Transfer Protocol, which allows these security platforms to detect many threats that can get by traditional firewalls. The combined firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server support stateful filtering and monitoring of all VPN streams. ISA Servers are the centerpiece of Microsoft's network security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you strengthen your network protection through expert design and integration of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft-certified consultants can assist your company to configure Microsoft Forefront TMG 2010, maintain any version of ISA Server, or upgrade from ISA Server to Microsoft Forefront Threat Management Gateway.

Microsoft Lync Server Instant Messaging Specialists
Specialist for Microsoft Lync Server in San Pablo, CA

Microsoft Lync Server 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop sharing, as well as IP-based and traditional public switched telephone network calling. Lync Server 2010 can extend the capability of Exchange, SharePoint Server and Office or cloud-based Office 365 and simplify administration via integration with Active Directory. Lync 2010 can also cut expenses by doing away with Voice-over-IP equipment and subscription fees, PBX systems, or legacy teleconferencing technology. Progent's certified IM and Presence experts offer remote and on-premises support to assist your company to maintain and troubleshoot your current Lync 2010 deployment or assess the advantages of upgrading from Lync to Skype for Business, which is Microsoft's new version of the product family. Progent can also help your organization to plan and carry out an efficient Skype for Business upgrade.

System Center Operations Manager Help and Support
Online Help for Remote Network Monitoring in Lutherville, MD

Even if your business has a minimal computer services group and a modest IT budget, your information system can still feature the same high availability and responsiveness that once required a substantial in-house service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-certified network professionals, the latest network management products for proactive monitoring and alerts, and cost-effective support programs such as a help desk call center to keep your mission-critical business applications and servers operating.

IT Consultants for VPN
VPN Online Support Services in Mountain View

Cisco's security and remote connectivity solutions for small to mid-size companies offer a complete array of easy-to-administer security hardware and software to help protect your entire network infrastructure. Cisco's VPN product family includes routers, firewalls, and VPN solutions. Progent's professional consulting staff includes experienced engineers with Cisco Certified Internetwork Expert and Cisco Certified Network Professional certifications who can assist your company to select Cisco VPN, Cisco RADIUS Security, and additional Cisco security technologies that fit most closely with your corporate goals.

On-site Technical Support for MS SQL 2008
Yuba City, CA Support and Setup for SQL 2008

Progent's Microsoft certified SQL Server consultants can provide an array of services to help small companies to plan, deploy, administer, and troubleshoot Microsoft SQL Server 2008 systems so that they receive the maximum strategic advantage from this state-of-the-art relational database technology. Also, Progent can provide expertise for system architecture, company-wide security, and custom software programming to increase the business value of your IT investment.

Excel Slicers Computer System Consultant
Office 2010 64-bit Small Business Network Consulting in Solano County

Progent's Office and Office 365 experts can help businesses of any size to incorporate Microsoft Office desktop and Microsoft Office 365 apps including Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Project and OneNote into a cohesive solution that offers quick return on investment and enables better business results. Progent can help your company to integrate Office or Office 365 applications with one another and with additional core Microsoft platforms including SharePoint Server, Exchange Server and Microsoft SQL Server. Progent's consultants can also assist you to fix compatibility problems between various versions of Microsoft Office desktop and can provide customized online training to individuals and teams.

Progent Startup Business Server Recovery
Oklahoma City Manage

Les Kent has a 25-year track record of successful technology integration, business management, sales, and operations. He has shown a talent for developing sophisticated information technology solutions in his roles as as a system architect, software developer, project manager, deployment consultant, and problem solver for small companies, start-ups, and global corporations.

Cisco Switch Consultancy Services
Cisco Management Computer Specialist Napa County

The worldwide leader in IP connectivity, Cisco provides the industry's most comprehensive range of products for allowing ISPs to sell highly secure, scalable, innovative voice, video, and data products. Progent's Cisco-qualified network professionals have extensive background serving the distinct needs of Internet Service Providers by assisting ISPs to design, deploy, and support high-availability, extensible network solutions appropriate for public networks.


















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