Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Small businesses in Contra Costa County adopt IT outsourcing in order to control IT budgets and improve productivity. IT outsourcing offers small companies the ability to work regularly with expert consultants without having to hire additional full-time IT staff. Outsourcing lets you focus on strategic business issues rather than constantly dealing with network management and support.

Small businesses are becoming increasingly attracted to IT outsourcing because they feel growing pressure to contain IT budgets and to optimize the productivity of their information system. According to surveys, small businesses expect IT outsourcing to:

  • Focus management on vital business issues
  • Reduce operating costs and improve productivity
  • Free up internal resources
  • Provide access to experienced IT consulting professionals
  • Supplement in-house resources with outside experts

With many years of experience offering IT outsourcing to small businesses, Progent can provide IT outsourcing solutions that match your specific needs. Progent does not require a long-term contract and does not charge a retainer free for support services provided during regular business hours. You pay only for services delivered. The range and depth of expertise represented by Progent's large team of consultants allows Progent to offer more consistent and effective service than is possible for individual consultants, small consulting firms. or consumer-focused support arms of major computer makers.

Progent offers small companies a variety of network consulting options highlighted on Progent's web. Below links describe a few of the services and benefits Progent can provide for companies in Contra Costa County:

Data Protection Manager 2016 (DPM 2016) Consultants

Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers small to mid-size businesses near-continuous backup and simplified restore capabilities for Microsoft environment. Data Protection Manager 2016 delivers application-sensitive protection for key workloads such as SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux VMs, supports VMs hosted by Hyper-V and VMware, and can use Microsoft Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft certified SCDPM 2016 consultants can help you to plan, deploy, manage, and repair an enterprise-wide backup/restore system powered by DPM 2016. Progent can help you to upgrade from a previous version of DPM or from an outdated system, and Progent can optimize your SCDPM 2016 ecosystem for on premises, colocated, cloud or hybrid deployment models. Progent offers online or onsite support and can provide occasional guidance to help you through technical bottlenecks or provide comprehensive project management services to help you finish your SCDPM 2016 deployment on time and on budget.

Microsoft Dynamics NAV ERP Planning, Development, and Support

The most recent version of MS Dynamics NAV ERP includes several innovations such as tailored Role Centers, improved BI and reporting capabilities, and advanced workflow support. Progent's Microsoft Dynamics NAV software experts offer programming, configuration and troubleshooting support to help your company to get the most from MS Dynamics NAV. Progentís engineers can help you to connect MS Dynamics NAV to additional services and programs. Also, Progent can assist your organization to design and utilize data warehouses so you can enhance your understanding of your business, acquire additional clients, expand your marketing strategies, and form successful alliances.

Progent's Test and Training Lab

Progent's Test and Training Lab located at the QTS (formerly Herakles) Colocation Center in Sacramento, California can be used for testing mission-critical applications, creating cost-effective system upgrade procedures, evaluating and optimizing performance, planning or validating disaster recovery solutions, mitigating compatibility issues, and building training systems for new technologies. For Progent customers who lack adequate internal resources to configure proper test environments, the lab reduces capital costs and engineering risk while keeping critical network initiatives on schedule.

Amazon AWS Cloud Planning and Integration

Progent's Amazon AWS cloud integration consultants offer cost-effective online consulting to help companies of any size to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Glacier for low-cost archival storage. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, system design, pilot testing, configuration, administration, performance optimization, licensing management, backup/restore solutions, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN access and can help you create cloud-based or hybrid networking models that efficiently incorporate Amazon AWS cloud services. Progent offers occasional consulting or Progent can deliver project management outsourcing services to help you move efficiently to the Amazon AWS cloud.

SIP Trunks and CUBE Integration Consultants

Progent's Cisco-certified SIP infrastructure consultants and CUBE integration consultants can assist you to plan, integrate, manage, debug and upgrade Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks. Progent offers affordable remote or on-premises expertise to assist you to move smoothly to a modern communications ecosystem that offers fast return on investment. Progent's Gold-certified Microsoft unified communications consultants can help you to set up interfaces between Cisco's CUBE SBC and Microsoft's rich media platforms such as Skype for Business Server or Lync for connectivity to a SIP PSTN trunk.

Extended Hours Online Support

Progent's affordable extended hours online support program provides companies round-the-clock availability of remote technical support from Progent's Technical Response Center (TRC). Support services available beyond regular business hours include resolving issues with Microsoft-based servers, MS Windows desktop support, assistance with Microsoft Office programs, system backup and recovery, and fundamental routing and switching support for Cisco technology.

Microsoft Office and Office 365 Consulting

Progent's certified Microsoft Office and Office 365 experts can assist companies of any size to integrate Microsoft Office desktop and Office 365 apps such as Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and OneNote into a seamless productivity solution that offers fast return on investment and promotes better business outcomes. Progent can assist your company to integrate Office or Office 365 apps with one another and with additional core Microsoft technologies including SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server. Progent can also help you fix compatibility problems between different versions of Office and offers customized online Microsoft Office and Office 365 training to individuals or teams.

White Paper: Advantages of Outsourcing
Progent has published a white paper that explains the benefits a small organization can realize from outsourcing network administration functions. To view this document and learn how outsourcing can conserve costs, streamline management, and enhance efficiency, click Small Firm IT Outsourcing White Paper.

Progent provides on-premises computer support, online troubleshooting services, and optional 24x7 emergency assistance in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda, and other cities throughout Contra Costa County, the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Contra Costa County and you need computer support, information technology outsourcing, or top-level services from a certified Progent professional, call 925-362-2400 or visit Contact Progent.

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