Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Small businesses in Contra Costa County adopt IT outsourcing in order to control IT budgets and improve productivity. IT outsourcing offers small companies the ability to work regularly with expert consultants without having to hire additional full-time IT staff. Outsourcing lets you focus on strategic business issues rather than constantly dealing with network management and support.

Small businesses are becoming increasingly attracted to IT outsourcing because they feel growing pressure to contain IT budgets and to optimize the productivity of their information system. According to surveys, small businesses expect IT outsourcing to:

  • Focus management on vital business issues
  • Reduce operating costs and improve productivity
  • Free up internal resources
  • Provide access to experienced IT consulting professionals
  • Supplement in-house resources with outside experts

With many years of experience offering IT outsourcing to small businesses, Progent can provide IT outsourcing solutions that match your specific needs. Progent does not require a long-term contract and does not charge a retainer free for support services provided during regular business hours. You pay only for services delivered. The range and depth of expertise represented by Progent's large team of consultants allows Progent to offer more consistent and effective service than is possible for individual consultants, small consulting firms. or consumer-focused support arms of major computer makers.

Progent can deliver small companies a broad range of IT outsourcing services highlighted on Progent's web site. The following links describe some of the services and advantages Progent offers for businesses in Contra Costa County:

Part-time CIO Services

For businesses without the budget to maintain a full-time information system strategist, Progent can provide the support of a veteran Chief Information Officer on an as-needed basis to help with critical jobs such as strategic planning, rationalizing technology spending, creating ROI models, business process optimization, vendor review, information security and compliance, cash flow projections, automating data center administration, desktop support, patch control, network monitoring, and business continuity planning. Progent's part-time CIO services allow smaller companies and local governments get the most impact from their technology investment so they can build and manage information networks with world-class reliability, recoverability, and security.

Security Assessment Packages

Progent provides two low-cost service bundles intended to allow small and midsize organizations to receive an independent system security assessment from a qualified security expert. With Progent's External Security Inventory Checkup, an engineer administers an extensive examination of your IT infrastructure from outside your firewall to uncover potential gaps in the security profile you present to the outside world. With Progent's Internal Security Inventory Scan, a security engineer oversees a system scan from a secure computer within your firewall to uncover your exposure to inside attacks. The two security inventory services are configured and run from a secured external site and include a complete report that interprets the collected security data and recommends appropriate corrective actions.

Lync Server 2013 Consultants

Lync 2013 allows businesses of all sizes to build a manageable and secure communications environment that permits a BYOD computing style with IM, presence, web meetings with application sharing and whiteboard, as well as IP-based and PSTN telephony across a broad assortment of desktop and mobile endpoints. Progent's Microsoft-certified Lync 2013 experts can assist your company to assess the advantages of Lync Server 2013, create an on-premises, cloud-resident (with Lync Online) or mixed model appropriate for your current and long-term goals, deploy Lync 2013 so as to speed up your ROI, and deliver live online and onsite training to your IT team and end users. Progent offers expertise in critical pieces of a Lync 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist you to integrate Lync 2013 with popular Office and Office 365 applications such as Outlook clients, Excel and PowerPoint.

Internet Access Consulting

Progent offers access to the cost-effective support of remote Internet connectivity experts to help your organization to evaluate or update your Internet services so your Internet connectivity solution matches your business needs. Services provided by Progent's engineers include evaluation of your existing bandwidth use, vendor and plan analysis and selection, network provisioning, and managing a smooth move to a new ISP and/or service arrangement. Network provisioning can include enhancing current routers and switches and configuring new ones, setting up firewalls, and designing fault-tolerant BGP configurations.

Accounting Application Development and ERP Support

Progent's Experts Team offers in-depth consulting expertise in specific application areas, allowing you to craft fast, inexpensive and cohesive IT solutions that address the individual requirements of your operation. Progent's software developers can help you to benefit from Microsoft's important business applications by offering a variety of services including Microsoft Dynamics AX (Axapta) ERP Software consulting services, Microsoft Dynamics GP Business Accounting Software training and integration, Microsoft Dynamics NAV Business Management Software integration, Microsoft Dynamics SL Accounting Software help, and Microsoft Dynamics RMS (Retail Management System) deployment.

Windows Hyper-V Consulting

Progent's certified Windows Hyper-V professionals can assist you to analyze the potential advantages of Hyper-V-based server virtualization for your company, conduct pilot installations to validate Hyper-V's compatibility with your production applications, evaluate your network architecture for smooth performance with virtual server technology, assist you to build Microsoft Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions or carry out a Microsoft Windows Server 2012 R2 migration, train your network management personnel to monitor and administer Hyper-V, provide world-class consulting help for enhancing the protection of your virtual machines, design and validate disaster recovery processes that maximize system availability, and deliver continuing consulting and maintenance including affordable online repair and comprehensive Help Desk services.

BI Reporting Consulting

Progentís BI reporting consultants offer remote and onsite expertise to assist you with any aspect of BI reporting from troubleshooting or modernizing reports to planning and deploying an advanced business intelligence environment. Progent's management reporting experts can assist your company to support your current BI environment, assist you to upgrade databases and applications from a legacy reporting product to a current solution, and deliver custom online mentoring tailored to your specific requirements. Progentís management reporting consultants can provide expertise in all popular business analytics reporting platforms including Microsoft's SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools including Power Pivot and Power View, Report Designer and Report Builder.

NetApp MetroCluster Disaster Preparedness Consulting

NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering along with replication to deliver fast, zero RPO disaster recovery (DR) between sites that are up to 185 miles (300km) away from one another. Progent can provide the skills of a certified NetApp MetroCluster expert who can assist your business to plan, deploy, manage, update, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that aligns with your technical requirements and budget. Progent can ensure you follow leading practices for installing your MetroCluster environment by delivering guidance with tasks such as assigning disk pools and shelf IDs, determining aggregate and plexes layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker, setting up a TCP/IP configuration replication network between your storage clusters, and testing your disaster recovery system to verify adherence with information assurance standards and government mandates.

White Paper: Outsourcing Benefits
Progent has produced a white paper that explains the benefits a small organization can realize from outsourcing network support functions. To view this document and find out the various ways outsourcing can reduce expenses, streamline administration, and enhance productivity, click Small Company IT Outsourcing White Paper.

Progent offers on-premises computer assistance, phone-based technical services, and optional 24x7 urgent assistance in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda, and other cities throughout Contra Costa County, the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Contra Costa County and you are in need of computer support, IT outsourcing, or advanced expertise from a Progent professional, call 925-362-2400 or visit Contact Progent.

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