Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Small businesses in Contra Costa County adopt IT outsourcing in order to control IT budgets and improve productivity. IT outsourcing offers small companies the ability to work regularly with expert consultants without having to hire additional full-time IT staff. Outsourcing lets you focus on strategic business issues rather than constantly dealing with network management and support.

Small businesses are becoming increasingly attracted to IT outsourcing because they feel growing pressure to contain IT budgets and to optimize the productivity of their information system. According to surveys, small businesses expect IT outsourcing to:

  • Focus management on vital business issues
  • Reduce operating costs and improve productivity
  • Free up internal resources
  • Provide access to experienced IT consulting professionals
  • Supplement in-house resources with outside experts

With many years of experience offering IT outsourcing to small businesses, Progent can provide IT outsourcing solutions that match your specific needs. Progent does not require a long-term contract and does not charge a retainer free for support services provided during regular business hours. You pay only for services delivered. The range and depth of expertise represented by Progent's large team of consultants allows Progent to offer more consistent and effective service than is possible for individual consultants, small consulting firms. or consumer-focused support arms of major computer makers.

Progent offers small and midsize organizations a wide selection of computer consulting options highlighted on Progent's web. Below links contain details some of the support services and advantages available for companies in Contra Costa County:


VMware Site Recovery Manager (SRM) Disaster Recovery Consulting

VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable process for restoring services quickly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can produce reports to confirm complete service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.

Microsoft Windows Active Directory Experts

Progent's Microsoft-certified technical team members have extensive knowledge troubleshooting complex Active Directory problems such as directory replication problems, multi-domain partition configurations, damaged AD objects, removal of legacy software configuration objects in on-line AD environment, and repair of unsuccessful installations of AD and AD-integrated software. Progent is also proficient in working with “expert only” AD utilities like NTDSUTIL, DCDIAG and NETDIAG. Progent can assist businesses to plan and roll out configurations of Active Directory Domain Services by providing Windows Server 2008 R2 integration services, Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud solutions.

Windows Server 2008 Support

The complexity and versatility of Microsoft Windows Server 2008 R2 calls for an information technology consultant with real-world experience and broad knowledge in architecting and building cohesive end-to-end business technology networks. The professional experience of Progent's certified Windows Server 2008 engineers, with an average of over a decade of background integrating Microsoft-powered technology, helps insure your success in supporting and managing your Windows Server 2008 environment. Progent's Microsoft-certified Windows Server 2012 R2 support experts can also assist you to assess the advantages of migrating from Windows Server 2008 or 2003 to Windows Server 2012 R2. If you are planning on building a hybrid architecture that integrates on-premises resources with public cloud services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions.

Microsoft Project Server and Project Online Experts

Progent's Microsoft Project Server and Project Online consultants offer in-depth expertise in implementing and operating all editions of Microsoft Office Project and can provide a wide variety of affordable online support services based on leading practices to assist organizations of all sizes to receive all the benefits of this leading project management solution. Consulting support offered by Progent include system planning, installation and migration, setting up safe file and status sharing among onsite and remote or mobile users, network optimization, and specialized webinar training.

Microsoft-certified Skype for Business Support

Progent's Skype for Business integrators can provide online and on-premises consulting services for companies of all sizes to assess the benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any release of Lync Server or Microsoft Office Communications Server. Progent can help your business to plan a local, cloud or hybrid deployment; integrate Skype for Business with SQL Server,Exchange, SharePoint Server and Office; configure high-availability mechanisms; connect Skype for Business with your PSTN gateway; and interface with third-party collaboration systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security experts can assist you create and validate a security strategy for your Skype for Business deployment that meets regulatory standards.

Progent Test and Training Lab

Progent's Test and Training Lab at the QTS (formerly Herakles) Data Center in Sacramento is available for piloting line-of-business applications, creating cost-effective system upgrade procedures, assessing and optimizing performance, planning or verifying business continuity solutions, resolving compatibility problems, and establishing training systems for new technologies. For Progent customers who lack sufficient internal resources to configure proper pilot systems, Progent's Test and Training Lab reduces capital outlay and technical risk while keeping vital network initiatives on schedule.

Microsoft SQL Server 2016 Consulting and Development

Microsoft SQL Server 2016 introduces major improvements in speed, capacity, security, high-availability, mobile computing integration, plus integrated BI. New features include PolyBase for handling SQL and NoSQ files simultaneously for data warehousing, R language support, Dynamic Data Masking, Mobile Report Publisher, and seamless control over on-premises and cloud operations and services. Progent's Microsoft Gold-certified SQL Server 2016 consultants offer online and onsite expertise to assist businesses of all sizes to plan, implement, administer or debug any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft platforms including Windows Server, Exchange, SharePoint, Dynamics GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

Cisco Aironet 802.11ac Wireless Access Point Deployment Help

Progent's Cisco-certified consultants can help you to upgrade to Aironet wireless access points and Cisco wireless controllers that are compatible with the new IEEE 802.11ac Wi-Fi standard, making it possible to triple the speed for your wireless network while expanding the area covered.

MS Exchange 2013 DAG Expertise

A Database Availability Group known as a DAG is the core of high availability (HA) and resilience for Exchange Server 2013 Mailbox (MBX) servers. First offered in Exchange Server 2010, a DAG is a collection of as many as 16 MBX servers in which any server in a DAG can host a replica of an Exchange mailbox database from any other DAG server. DAG servers cooperate with one another to recover unassisted from breakdowns that impact mailbox databases. Progent's certified Exchange consultants offer DAG support services to assist your organization to design, deploy and manage an HA solution for your Exchange mailboxes.

Dynamics NAV ERP Planning, Customization, and Support

The latest edition of MS Dynamics NAV offers several new features such as specialized Role Centers, enhanced BI and reporting options, and advanced workflow management. Progent's Microsoft Dynamics NAV software experts can provide programming, configuration and debugging services to help your company to benefit from Microsoft Dynamics NAV. Progent’s engineers can show you how to connect MS Dynamics NAV ERP software to other systems and programs. Also, Progent can assist your organization to design and analyze databases so you can enhance your knowledge of your operations, attract more customers, refine your marketing strategies, and form productive partnerships.

Progent White Paper: Advantages of Outsourcing
Progent has produced a report that summarizes the advantages a small organization can realize by outsourcing IT support services. To read this summary and learn the reasons outsourcing can control expenses, streamline management, and maximize efficiency, click Small Firm Information Technology Outsourcing Advantages.

Progent provides onsite computer support, remote technical services, and optional round-the-clock urgent assistance in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda, and other cities throughout Contra Costa County, the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Contra Costa County and you are in need of computer help, IT outsourcing, or high-level expertise from a certified Progent professional, call 925-362-2400 or visit Contact Progent.
















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