Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Small businesses in Contra Costa County adopt IT outsourcing in order to control IT budgets and improve productivity. IT outsourcing offers small companies the ability to work regularly with expert consultants without having to hire additional full-time IT staff. Outsourcing lets you focus on strategic business issues rather than constantly dealing with network management and support.

Small businesses are becoming increasingly attracted to IT outsourcing because they feel growing pressure to contain IT budgets and to optimize the productivity of their information system. According to surveys, small businesses expect IT outsourcing to:

  • Focus management on vital business issues
  • Reduce operating costs and improve productivity
  • Free up internal resources
  • Provide access to experienced IT consulting professionals
  • Supplement in-house resources with outside experts

With many years of experience offering IT outsourcing to small businesses, Progent can provide IT outsourcing solutions that match your specific needs. Progent does not require a long-term contract and does not charge a retainer free for support services provided during regular business hours. You pay only for services delivered. The range and depth of expertise represented by Progent's large team of consultants allows Progent to offer more consistent and effective service than is possible for individual consultants, small consulting firms. or consumer-focused support arms of major computer makers.

Progent offers small companies a wide selection of network support options featured on Progent's web. The following links describe some of the support services and benefits provided for companies in Contra Costa County:

SQL Server Development Services

Progent's SQL Server application developers can help your organization to build and maintain database applications based on Microsoft's SQL Server RDBMS. Progent adheres to industry best practices to create scalable, manageable SQL Server database applications and knows how to work with a client's IT staff to deliver projects in a timely and cost-effective way. Progent for can help you to create SQL Server solutions by offering a broad range of consulting services such as specification of features and scope, database modeling, T-SQL programming, software configuration, storage management, performance and I/O configuration tuning, backup and restoration strategies, synchronization mechanisms, security and compliance, and disaster recovery/business continuity planning.

Microsoft Windows 10 Planning and Migration Consulting

Progent's Microsoft-certified Windows 10 planning and migration experts can help businesses of any size to assess Windows 10 or to migrate to Windows 10 from any older release of Microsoft Windows. Remote and on-premises evaluation and migration services for Windows 10 available from Progent include Return on Investment analysis, project management, application compatibility testing, test lab systems, virtualization strategies, Cloud integration, mobile device management, teleworker access, security and compliance, automated deployment and administration, network infrastructure optimization, Wi-Fi support, disaster recovery planning, custom training for IT support staff and end users, and post-migration technical help.

BI Reporting Consultants

Progentís business information reporting consultants can provide online and on premises expertise to assist your organization with any phase of BI reporting from debugging or modernizing reports to designing and deploying an advanced BI environment. Progent's BI consultants can help you to support your existing BI system, help you to upgrade reports and databases from a discontinued reporting platform to a current solution, and deliver custom online mentoring tailored to your specific needs. Progentís business reporting and analytics professionals can provide expertise in the leading BI reporting and visualization platforms such as the SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI tools including Power Pivot, Power Query and Power View, and Report Designer.

Progent's Technical Response Center (TRC) Response Times

Progent's Technical Response Center is committed to providing the best level of online computer support offered anywhere for urgent and non-critical issues. For urgent issues that impact many users, crucial individuals, or a line-of-business program, the TRC can engage in less than an hour. For standard issues, the TRC will within two hours. Under any circumstance, your ticket will be generated quickly and correctly, You will be sent an acknowledgement from the ticketing system, and the TRC will check with you on every corrected issue to verify you are satisfied with the outcome and ready to close out the trouble ticket. Learn more concerning Progent's Technical Response Center Customer Commitment.

Private Cloud Hosting and Management Services

Progent's Private CloudHosting options provide complete hosting of a small company's production servers in an environment that gives the highest degree of availability and expandability and is in addition easy to move to any data center. Progent's Private Cloud Hosting and Management options are based upon mature virtualization platforms that allow small companies with mixed- platform environments to economize significantly on the costs of capital investments, system support, and IT management while achieving world-class reliability and an unmatched degree of vendor independence.

VMware Site Recovery Manager Consultants

VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable workflow for restoring services rapidly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and administer a disaster recovery system based on VMware SRM.

Windows 8.1 Integration Services

Progent's Microsoft-certified Windows 8.1 consulting experts can provide a variety of network consulting services to help companies of any size to deploy, administer, and troubleshoot environments that incorporate desktops, laptops, tablets, or Windows phones based on Windows 8.1. For larger organizations, Progent's senior project managers can help create test environments to assess Windows 8 and plan and manage Windows 8 deployment plans following leading practices. Progent's consultants also offer Windows 10 migration assistance.

Interactive Virtual Training Classes for Desktop Applications

Progent provides online webinars for a range of desktop programs including Microsoft Excel, Word, Publisher, Outlook, Dynamics GP/Great Plains, Acrobat, Photoshop, Crystal Reports, and Microsoft Windows 8 and Windows 10. Live online training offers all the advantages of traditional classroom sessions, such as immediate communication between students and teachers, but eliminates the expenses of transportation and the challenge of attempting to synchronize the availability of many workers. Available to individuals or groups of any size, live online education allows the teacher to run the seminar from an online office while the students can be dispersed across a campus or across the the U.S. Progent's online instruction utilizes proven teaching mechanisms like broadcast white boards, real-time questions, and collaborative applications. Sessions can be brief and targeted to specific topics or longer in duration and wider in coverage.

Meraki Cloud-managed Wireless Access Point Configuration Support services

Progent's Meraki wireless access point experts offer remote and on-premises support to help organizations of any size to design, install, manage, expand or debug Wi-Fi systems that include Cisco Meraki wireless access points. Progent can assist your business to configure and support Meraki-based Wi-Fi infrastructure for sites that range from a teleworker's home or a branch office to a large campus or a multi-site enterprise. Progent can also help you to integrate other Cisco products including Catalyst, Nexus and Meraki switches, routers and firewalls to create a cohesive network infrastructure that delivers identical connectivity, performance, security compliance, ease of management and availability for wired and wireless users regardless of their location or computing device. (See Cisco Meraki switches consulting services.)

Wireless Solutions

Progent's wireless solutions consultants have wide-ranging expertise in the implementation and support of wireless networking technology and can assist you to design, install, manage and troubleshoot wireless ecosystems that are compliant, resilient, scalable, easy to administer and use, ready to support your vital applications, and transparently integrated into hybrid cloud networks. Online and on-premises support offered by Progent cover a selection of wireless technologies such as smartphone management, Wi-Fi infrastructure planning and installation, Wi-Fi site surveys, wireless VoIP phone configuration, and building-to-building wireless connections.

Progent White Paper: Why Outsource?
Progent has put together a report that discusses the benefits a small organization can realize from outsourcing IT support services. To view this white paper and find out the various ways outsourcing can control costs, simplify administration, and enhance efficiency, click Small Company Information Technology Outsourcing Advantages.

Progent offers onsite IT help, phone-based technical support, and optional 24x7 urgent technical help in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda, and other cities throughout Contra Costa County, the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Contra Costa County and you require technical help, IT outsourcing, or high-level expertise from a certified Progent professional, call 925-362-2400 or visit Contact Progent.

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