Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Small businesses in Contra Costa County adopt IT outsourcing in order to control IT budgets and improve productivity. IT outsourcing offers small companies the ability to work regularly with expert consultants without having to hire additional full-time IT staff. Outsourcing lets you focus on strategic business issues rather than constantly dealing with network management and support.

Small businesses are becoming increasingly attracted to IT outsourcing because they feel growing pressure to contain IT budgets and to optimize the productivity of their information system. According to surveys, small businesses expect IT outsourcing to:

  • Focus management on vital business issues
  • Reduce operating costs and improve productivity
  • Free up internal resources
  • Provide access to experienced IT consulting professionals
  • Supplement in-house resources with outside experts

With many years of experience offering IT outsourcing to small businesses, Progent can provide IT outsourcing solutions that match your specific needs. Progent does not require a long-term contract and does not charge a retainer free for support services provided during regular business hours. You pay only for services delivered. The range and depth of expertise represented by Progent's large team of consultants allows Progent to offer more consistent and effective service than is possible for individual consultants, small consulting firms. or consumer-focused support arms of major computer makers.

Progent can provide small and midsize companies a wide selection of network consulting services highlighted on Progent's web site. The following links contain details a few of the support services and advantages available for businesses in Contra Costa County:

Exchange 2016 DAG Consultants

Microsoft Exchange Server 2016 enhances the performance and streamlines the implementation of Database Availability Groups, which provide automatic failover for high availability. Database Availability Groups in MS Exchange 2016 Server lower failover times by as much as 33% compared to Microsoft Exchange Server 2013. Additional enhancements include setup defaults that follow industry best practices for disaster recovery. Progent's certified Exchange consultants offer Database Availability Group expertise to assist your business to design, deploy and administer a Database Availability Group environment the provides advanced security for your Exchange 2016 mailboxes.

Skype for Business Support

Progent's Skype for Business experts can provide online and on-premises expertise for companies of all sizes to assess the benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help your business to design an on-premises, cloud or mixed topology; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office or Office 365; set up high-availability solutions; interface Skype for Business with your PSTN gateway; and integrate third-party communication platforms like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified data security experts can assist you design and verify a security strategy for your Skype for Business deployment that is compliant with government and industry requirements.

Data Protection Manager 2016 (DPM 2016) Consulting

Microsoft System Center 2016 Data Protection Manager offers small and mid-size businesses near-continuous backup and easy restore capabilities for Microsoft-based networks. Data Protection Manager 2016 offers application-sensitive backup for key workloads such as Microsoft SQL, Exchange Server and SharePoint, backs up Windows and Linux VMs, supports VMs hosted by Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for cloud backup and recovery. Progent's Microsoft Gold-certified Data Protection Manager 2016 consultants can help you to plan, deploy, administer, and troubleshoot a multi-site backup/recovery system powered by SCDPM 2016. Progent can assist you to migrate from a previous release of DPM or from an outdated system, and Progent can optimize your SCDPM 2016 ecosystem for on premises, colocated, cloud or hybrid deployments. Progent can provide remote or onsite support and can provide as-needed expertise to resolve challenging issues or provide end-to-end project management services to make sure you complete your Data Protection Manager 2016 initiative on schedule and within your budget.

Microsoft SQL Server Development Services

Progent's SQL Server application developers can assist your organization to create and maintain database applications based on Microsoft's SQL Server database platform. Progent adheres to leading lifecycle management practices to create scalable, easy-to-manage SQL Server applications and is able to team with a customer's IT staff to deliver programs in a timely and cost-effective way. Progent for can help you to build SQL Server solutions by providing a wide array of consulting support services such as requirements analysis, data tier architecture, T-SQL programming, software configuration, capacity planning, performance tuning, backup and restoration strategies, replication mechanisms, security and compliance, and business continuity.

Windows 8.1 Migration

Progent's Microsoft-certified Windows 8.1 consultants can deliver a variety of IT outsourcing and co-sourcing services to help companies of any size to deploy, administer, and support IT systems that include desktops, laptops, tablets, or Windows phones based on Windows 8.1. For enterprises, Progent's experienced project managers can help create test labs to assess Windows 8 and plan and manage Windows 8 deployment plans following proven methodologies. Progent's consultants can also provide Windows 10 migration help.

VMware Site Recovery Manager Disaster Recovery Consultants

VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and patches and can generate reports to verify full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and manage a DR solution based on VMware SRM.

By-the-Minute Pricing

Progent's easy engagement model requires no complicated contracts, retainers, or hidden charges for standard service. For Progent's online technical support during regular working hours, you are billed exclusively for the actual minutes spent working on your problem. If it only requires ten minutes to solve your trouble, then you are only charged for ten minutes. For emergency same-day on-site technical support visits, you may be required to pay for an consultant's travel costs, but never a higher emergency or after-hours rate. Progent's online urgent technical support group has delivered assistance to small companies in every state in the U.S (Refer to Progent's customer testimonials.)

Wireless Site Survey

Progentís Wireless Site Survey helps you to plan and install a 802.11a/b/g/n and 802.11ac (Wi-Fi) wireless network optimized for your facilities, providing you a wireless solution that has the reception, performance, capacity, QoS, security, and hand-off ability your company requires. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more comprehensive on-premises service. Progentís onsite survey includes physical walkthroughs, RF and data protection audits of your existing WLAN, analysis of your site's layout, measuring for radio frequency contention, signal propagation modeling, selection of the best placement for client-requested Wireless Access Points (WAPs) such as Aironet indoor and outdoor APs, Meraki access points and Apple AirPort equipment, and a comprehensive report describing a new WLAN.

ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Defense

ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

Web Site Development Services

If you need to revamp your corporate web, develop internal collaborative portals for areas such as human resources or employee training, build a powerful web presence for a new venture, or construct enterprise-class, information-driven web applications, Progent offers proven web site architects and custom software developers. Progent's team can also help your company to develop and maintain a secure, fault-tolerant server and network foundation to leverage your web solutions. For building and managing data-driven web solutions, Progent can provide SQL Server software development, Oracle database development and DBA services, MySQL expertise, and Office Access application development.

Exchange 2013 Migration Consulting

Progent can provide comprehensive Microsoft Exchange 2013 migration support services such as risk/benefit analysis, end-to-end project management services, site analysis, specification of new software licenses and equipment needed, setting up your Active Directory forest and domains to work with your Exchange 2013 solution, designing DAGS that provide HA and resilience to your Exchange mailboxes, system testing at a customer's location or at Progent's test facility, managing temporary coexistence between Exchange Server 2013 and previous versions of Exchange, installation of the production Exchange environment, deactivating the old system, and training for customer's support staff and end users.

Progent White Paper: Why Outsource?
Progent has written a white paper that discusses the benefits a small business can realize from outsourcing network administration functions. To read this document and find out the various ways outsourcing can control expenses, simplify management, and enhance productivity, click Small Firm IT Outsourcing White Paper.

Progent can deliver on-premises computer assistance, online consulting services, and optional round-the-clock emergency assistance in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda, and other cities throughout Contra Costa County, the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Contra Costa County and you require technical assistance, information technology outsourcing, or advanced expertise from a Progent professional, call 925-362-2400 or visit Contact Progent.

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