Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Small businesses in Contra Costa County adopt IT outsourcing in order to control IT budgets and improve productivity. IT outsourcing offers small companies the ability to work regularly with expert consultants without having to hire additional full-time IT staff. Outsourcing lets you focus on strategic business issues rather than constantly dealing with network management and support.

Small businesses are becoming increasingly attracted to IT outsourcing because they feel growing pressure to contain IT budgets and to optimize the productivity of their information system. According to surveys, small businesses expect IT outsourcing to:

  • Focus management on vital business issues
  • Reduce operating costs and improve productivity
  • Free up internal resources
  • Provide access to experienced IT consulting professionals
  • Supplement in-house resources with outside experts

With many years of experience offering IT outsourcing to small businesses, Progent can provide IT outsourcing solutions that match your specific needs. Progent does not require a long-term contract and does not charge a retainer free for support services provided during regular business hours. You pay only for services delivered. The range and depth of expertise represented by Progent's large team of consultants allows Progent to offer more consistent and effective service than is possible for individual consultants, small consulting firms. or consumer-focused support arms of major computer makers.

Progent offers small companies a variety of network support options highlighted on Progent's web site. The following links contain details some of the support services and benefits Progent offers for companies in Contra Costa County:

Windows Server Failover Cluster Consulting

The failover cluster technology incorporated into the most recent versions of Windows Server has been radically re-engineered to simplify the installation, configuration, and maintenance of clusters and to provide greater levels of system dependability, protection, efficiency, and flexibility. New or enhanced features include cluster Validation, easier configuration and deployment, improved cluster management, redesigned cluster architecture for increased availability, hardened protection and quorum structure, minimization of failure points, greater disk and RAM capacity, enhancements for geographically dispersed clusters, and live migration support for Windows Hyper-V virtual servers. Progent's Microsoft-certified failover cluster consultants can help your company assess the advantages of failover clusters, plan and implement a deployment, train your network support personnel to administer your cluster environment, provide ongoing consulting and support services, and create and validate a business continuity plan. Progent's Windows Server 2016 disaster recovery consultants can help you you to plan and deploy a cost-effective disaster recovery/business continuity solution for hybrid cloud deployments utilizing failover cluster tools proven in Microsoft's massive Azure public cloud.

Spam Protection and Email Encryption Services

ProSight Email Guard is Progent's spam and email virus filtering and email encryption platform that uses the technology of leading data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out about Progent's complete ProSight series of low-cost network management outsourcing services for small and mid-size organizations

ProSight LAN Watch Server and Desktop Monitoring Service

ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to impact your network. Find out about Progent's entire ProSight portfolio of value-priced network monitoring and management services for small and mid-size organizations.

GIAC-certified Information Assurance consulting and SIEM Planning and Operation

Global Information Assurance Certification was established in 1999 to validate the knowledge of network security professionals. GIAC certifications are recognized by businesses and government organizations around the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide expertise with any of the network security capabilities covered within the GIAC certification such as auditing infrastructure vulnerability, incident management and response, traffic analysis, web-based application security and security information and event management (SIEM) solutions for compliance with regulatory mandates for reporting events.

Microsoft Windows Server 2008 R2 Support

The complexity and versatility of Windows Server 2008 calls for an IT expert with real-world experience and diverse knowledge in architecting and deploying cohesive and comprehensive business technology solutions. The experience of Progent's seasoned Windows Server experts, with an average of over a decade of background integrating Microsoft-based technology, helps insure your success in supporting and troubleshooting your Microsoft Windows Server 2008 environment. Progent's Microsoft-certified Windows Server 2012 R2 consulting experts can also assist you to assess the benefits of migrating from Windows Server 2008 to Windows Server 2012 R2 or later. If you are planning on building a hybrid architecture that combines on-premises resources with cloud-based services like those offered by Microsoft Azure, Progent offers Windows Server 2016 hybrid solutions.

SQL Server 2008 Support Services

Progentís Microsoft certified professionals can offer small and medium size companies expert Microsoft SQL Server 2008 support. Microsoft SQL Server 2008 is a complete, web-ready database and data analysis package that enables the speedy development of enterprise-grade business applications that can give your company a competitive edge. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the firewall. In addition to offering expertise, maintenance and problem solving services, Progentís SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your information network. Progent can also help your organization to upgrade to SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2008.

The Progent Test and Training Lab

The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center in Sacramento is available for piloting line-of-business applications, developing efficient system upgrade methodologies, evaluating and tuning performance, planning or validating disaster recovery strategies, resolving compatibility problems, and establishing training systems for new products and technologies. For Progent clients without sufficient in-house resources to configure effective pilot systems, Progent's Test and Training Lab reduces capital outlay and engineering risk while keeping vital network initiatives on schedule.

Progent White Paper: Outsourcing Benefits
Progent has produced a white paper that summarizes the advantages a small business can realize by outsourcing IT administration services. To read this document and learn the reasons outsourcing can reduce expenses, simplify administration, and enhance efficiency, click Small Business Information Technology Outsourcing Advantages.

Progent can deliver onsite IT support, online troubleshooting services, and optional 24x7 emergency technical help in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda, and other cities throughout Contra Costa County, the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Contra Costa County and you require computer help, IT outsourcing, or high-level services from a Microsoft or Cisco certified consultant, call 925-362-2400 or visit Contact Progent.

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