Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Small businesses in Contra Costa County adopt IT outsourcing in order to control IT budgets and improve productivity. IT outsourcing offers small companies the ability to work regularly with expert consultants without having to hire additional full-time IT staff. Outsourcing lets you focus on strategic business issues rather than constantly dealing with network management and support.

Small businesses are becoming increasingly attracted to IT outsourcing because they feel growing pressure to contain IT budgets and to optimize the productivity of their information system. According to surveys, small businesses expect IT outsourcing to:

  • Focus management on vital business issues
  • Reduce operating costs and improve productivity
  • Free up internal resources
  • Provide access to experienced IT consulting professionals
  • Supplement in-house resources with outside experts

With many years of experience offering IT outsourcing to small businesses, Progent can provide IT outsourcing solutions that match your specific needs. Progent does not require a long-term contract and does not charge a retainer free for support services provided during regular business hours. You pay only for services delivered. The range and depth of expertise represented by Progent's large team of consultants allows Progent to offer more consistent and effective service than is possible for individual consultants, small consulting firms. or consumer-focused support arms of major computer makers.

Progent can deliver small companies a broad range of IT outsourcing options highlighted on Progent's web site. The following links contain details some of the services and advantages Progent offers for companies in Contra Costa County:


Cisco Aironet 802.11ac Wi-Fi Access Point Configuration Services

Progent's Cisco-certified wireless consultants can help you to upgrade to Aironet access points and Cisco wireless controllers that comply with the new 802.11ac Wi-Fi specification, making it possible to triple the speed for your wireless network while increasing the coverage.

Microsoft Exchange Server 2013 Migration Support

Progent can provide comprehensive Microsoft Exchange 2013 migration consulting including ROI analysis, outsourced or co-sourced project management, site analysis, cost estimates of new software and hardware required, preparing your Active Directory forest and its domains to work optimally with your Exchange 2013 environment, configuring DAGS that deliver maximum availability to your mailbox servers, system testing at a client's location or at Progent's test lab, setting up temporary coexistence of Exchange Server 2013 and previous editions of Exchange Server, deployment of the production system, deactivating the previous servers, and training for client's IT staff and users.

System Center Configuration Manager Support

Progent's Microsoft-certified consultants offer System Center Configuration Manager design and installation support and Microsoft Intune integration help to consolidate and simplify the administration of your desktops along with your Cloud-connected tablets and smartphones. Progent can help you to migrate smoothly to SCCM 2012 from an older device management solution or help you to modify your current SCCM 2012 ecosystem to support your evolving IT requirements.

Altaro VM Backup Consulting

Altaro VM Backup provides small and mid-size businesses a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in local, remote, multi-site, and cloud-hosted architectures and also supports low-cost cloud backup to Microsoft Azure Block Blob storage. Headline features include state-of-the-art inline deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup intervals as short as five minutes for minimizing your Recovery Point Objective, military-grade encryption, granular recovery capability for individual files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and for VMware vCenter for handling larger deployments, and support for Microsoft Volume Shadow Copy Service to back up online VMs without downtime. Progent is a certified Altaro partner and offers a wide array of consulting services to assist you to design, install, optimize and troubleshoot a backup/restore system based on Altaro VM Backup. To learn more, see Altaro VM Backup Certified Consultants.

Cisco Voice over IP and Video Conferencing Consulting

Progent can provide online or onsite help from a Cisco Certified Internetwork Expert (CCIE) engineer to assist you to plan, install, administer and repair unified communications networks based on Cisco Unified Communication products in a local, distributed, or hybrid cloud environment. Progent's Cisco-certified Unified Communications consultants have in-depth backgrounds assisting organizations of any size to build collaboration ecosystems by delivering services that include Cisco Unified Communications Manager and CallManager system design and deployment, Voice over IP and IP video phones configuration, and Cisco wireless IP phone solutions. Progent can assist you with Cisco's extensive portfolio of Unified Communications applications like Jabber, WebEx, Unity Connection, Unified Contact Center Express, and Unified Attendant Console.

ProSight LAN Watch Server and Desktop Remote Monitoring Managed Service

ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so all potential issues can be resolved before they have a chance to impact productivity. Learn about the entire ProSight line of value-priced network monitoring and management services for small and mid-size businesses.

SQL Server 2014 Integration and Development

SQL Server 2014 includes major improvements in key areas including speed, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that operates seamlessly with all types of applications including Online Transaction Processing (OLTP), enterprise data warehousing, and data analytics. Progent's Microsoft Gold-certified SQL Server 2014 consultants can deliver cost-effective online and onsite consulting services including system design, deployment, management, remediation, and software development services to enable organizations of any size to realize maximum business value from their SQL Server 2014 deployment. In case your organization is already running Microsoft SQL Server 2014, Progent can help your company to carry out a cost-effective migration to Microsoft SQL Server 2016.

Unified Communications Manager planning, deployment and troubleshooting

Cisco Unified Communications Manager, previously known as CallManager, acts as the core of Cisco's collaboration platform. Cisco Unified Communications Manager and Unified CM Express provide an advanced IP-PBX solution by integrating tightly with apps such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's CCIE-certified CUCM and CallManager experts can assist with any facet of CUCM setup and debugging in areas such as integrating VoIP phones and desktop video IP phones, reviewing dial plans, setting up SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE networking support, designing Cisco UCS server failover systems for high availability, and integration with Exchange and Skype for Business.

ProSight Active Security Monitoring Next-Generation Endpoint Protection and Ransomware Defense

ProSight Active Security Monitoring (ASM) endpoint protection (EPP) service utilizes next generation behavior analysis technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the entire threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn about the complete ProSight family of affordable managed services for small and mid-size businesses

Amazon AWS Cloud Planning and Integration

Progent's Amazon AWS planning and integration consultants offer cost-effective online consulting to help companies of any size to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for scalable high-performance storage, and Amazon Glacier for value-priced archival storage. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, architectural design, testing, configuration, administration, performance optimization, licensing management, backup/restore mechanisms, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN connections and can show you how to create cloud-based or hybrid environments that seamlessly integrate Amazon AWS resources. Progent can provide occasional support or Progent can provide project management outsourcing or co-sourcing to help you move smoothly to the Amazon AWS cloud platform.

Network Security Inventory Packages

Progent offers two economical service bundles designed to allow small and midsize companies to receive an impartial network security assessment from a certified security expert. With Progent's External Network Security Inventory Scan, a security professional administers an extensive examination of your IT infrastructure from beyond your company firewall to uncover possible risks in the security profile you expose to the outside world. With Progent's Internal Security Inventory Scan, an engineer oversees a network scan from an authorized machine inside your company firewall to uncover the risk to internal attacks. Both security inventory packages are configured and executed from a secured remote location and feature a comprehensive technical report that interprets the collected security data and recommends appropriate remediation.

White Paper: Outsourcing Advantages
Progent has written a white paper that summarizes the benefits a small business can derive from outsourcing network management functions. To view this white paper and find out how outsourcing can reduce expenses, streamline management, and enhance efficiency, click Small Company IT Outsourcing Benefits.

Progent provides onsite computer support, remote technical support, and optional 24x7 urgent technical help in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda, and other cities throughout Contra Costa County, the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Contra Costa County and you require technical support, information technology outsourcing, or advanced expertise from a certified Progent consultant, call 925-362-2400 or visit Contact Progent.
















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