Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Small businesses in Contra Costa County adopt IT outsourcing in order to control IT budgets and improve productivity. IT outsourcing offers small companies the ability to work regularly with expert consultants without having to hire additional full-time IT staff. Outsourcing lets you focus on strategic business issues rather than constantly dealing with network management and support.

Small businesses are becoming increasingly attracted to IT outsourcing because they feel growing pressure to contain IT budgets and to optimize the productivity of their information system. According to surveys, small businesses expect IT outsourcing to:

  • Focus management on vital business issues
  • Reduce operating costs and improve productivity
  • Free up internal resources
  • Provide access to experienced IT consulting professionals
  • Supplement in-house resources with outside experts

With many years of experience offering IT outsourcing to small businesses, Progent can provide IT outsourcing solutions that match your specific needs. Progent does not require a long-term contract and does not charge a retainer free for support services provided during regular business hours. You pay only for services delivered. The range and depth of expertise represented by Progent's large team of consultants allows Progent to offer more consistent and effective service than is possible for individual consultants, small consulting firms. or consumer-focused support arms of major computer makers.

Progent offers small businesses a variety of network support services highlighted on Progent's web site. Below links describe some of the support services and benefits provided for businesses in Contra Costa County:


Fault Tolerant Internet Connection Consultants

Few small businesses have the in-house expertise needed to work effectively with multiple Internet Service Providers, generate the necessary documentation steps with Internet numbering authorities, and implement sophisticated routing protocols such as Border Gateway Protocol (BGP) and HSRP. Progent's Internet access consulting staff and Cisco CCIE network engineers can help you to utilize advanced connectivity technology to create cost-effective non-stop ISP links.

Disaster Recovery/Business Continuity Consultants

Progent's disaster recovery consulting experts can show you how to design a disaster recovery plan in case of a total network outage. Progent can show you how to develop a comprehensive disaster recovery plan that incorporates periodic disaster recovery evaluations and testing so that after a disaster takes place, you minimize network downtime. Progent's Microsoft and Cisco-certified professionals can also assist you to create an affordable, non-stop network solution that addresses availability issues covering a broad array of network technologies and procedures. Progent's business continuity experts can help you to deal with the high-level problems associated with keeping your company running after a catastrophe by addressing not just information technology concerns but additional issues like notifying critical personnel, locating alternate office space, accessing emergency transportation, hiring temporary workers, and filing regulatory reports. Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you to plan and deploy a cost-effective disaster recovery/business continuity solution for hybrid cloud deployments utilizing failover cluster tools proven in Microsoft's massive Azure cloud.

SQL Server 2014 Integration and Development

SQL Server 2014 includes significant improvements in key areas including speed, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that operates transparently across all types of applications including Online Transaction Processing, data warehousing (DWH), and data analytics. Progent's Microsoft Gold-certified SQL Server 2014 consultants can deliver cost-effective online and on-premises services such as planning, configuration, management, troubleshooting, and application development expertise to enable businesses of all sizes to achieve fast return from their SQL Server 2014 investment. If you are already running SQL Server 2014, Progent can help your company to perform a cost-effective transition to SQL Server 2016.

Cisco Unified Communications Manager integration and troubleshooting

Cisco Unified Communications Manager (CUCM or Unified CM), originally branded CallManager, is the core of Cisco's collaboration portfolio. Unified Communications Manager and Unified CM Express (CME) offer a modern IP-PBX solution by integrating tightly with unified messaging applications that include Cisco Unified CM IM and Presence Service, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent's Cisco-certified CUCM consultants can assist with any facet of CUCM configuration and troubleshooting in areas such as integrating Cisco VoIP phones and video IP phones, reviewing dial plans, setting up SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE support, creating Cisco UCS server clustering systems for high availability, and integration with Exchange Server and Skype for Business.

ProSight DPS Automated Backup and Recovery

ProSight Data Protection Services managed cloud backup services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Learn about the complete ProSight series of affordable network monitoring and management services for small businesses

Amazon Web Services (AWS) Integration

Progent's Amazon AWS cloud integration experts can provide affordable remote support to help companies to access Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Glacier for value-priced long-term archiving. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, system design, testing, configuration, administration, performance optimization, licensing management, disaster recovery mechanisms, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN technology and can show you how to deploy all-cloud or hybrid ecosystems that seamlessly integrate Amazon AWS services. Progent offers occasional consulting or Progent can deliver comprehensive project management outsourcing to help you migrate smoothly to the Amazon AWS cloud platform.

White Paper: Benefits of Outsourcing and Co-sourcing IT Services from Progent

Progent has created a white paper that details the benefits organizations of any size can derive from outsourcing or co-sourcing network consulting from Progent. Progent's Network Support Outsourcing and Co-sourcing white paper includes Progent's proven IT service delivery model for network support that ranges from router troubleshooting to full-service project management. The white paper also explains how Progent's outsourcing support services can help clients to cut costs, accelerate productivity, and increase the value of their information system. To see Progent's white paper, click: Benefits of Outsourcing IT Services from Progent.

SyteLine/Infor CloudSuite Industrial ERP Consulting Services

Infor CloudSuite Industrial, previously called SyteLine, is an ERP solution that incorporates more than 25 years of background helping manufacturing, distribution and service companies to simplify complex supply chains and streamline key business processes to get products to market quickly and meet customer schedules dependably. Progent can provide the skills of an ERP consultant with over two decades of background working with the SyteLine/CloudSuite Industrial product family. Progent can provide remote or onsite consulting that can range from as-needed advice to comprehensive solution design and project management. Sample services offered by Progent for Infor CloudSuite Industrial include implementation, migration, business analysis, customization, CPQ, web site integration, debugging, ETL, Excel and SQL integration, disaster recovery planning, and DBA services. To learn more, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

Business Software Integration and Enterprise Resource Planning Expertise

Progent's Experts Team provides in-depth expertise in specific software areas, allowing you to customize fast, cost effective and complete network solutions that address the individual needs of your operation. Progent's custom software development consultants can assist you to customize Microsoft's important business applications by offering a variety of services such as Microsoft Dynamics AX (Axapta) Enterprise Resource Planning Software consulting, Dynamics GP Accounting Software education and integration, Microsoft Dynamics NAV Software integration, Microsoft Dynamics SL (Solomon) Business Accounting Software help, and Microsoft Dynamics RMS configuration.

ProSight Virtual Hosting Services

Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small or mid-size company's servers in a solution that gives the highest degree of dependability and scalability and is also easy to migrate to any data center. Progent's Private Cloud hosting options are built on mature virtualization techniques that enable small and midsize businesses with multi- platform IT systems to economize dramatically on the expense of capital equipment, infrastructure maintenance, and network administration while benefiting from enterprise-class fault tolerance and an unprecedented degree of vendor independence. Find out about Progent's ProSight portfolio of managed IT services for small and mid-size businesses.

Progent White Paper: Advantages of Outsourcing
Progent has written a white paper that explains the benefits a small company can derive from outsourcing IT administration functions. To view this document and find out how outsourcing can conserve costs, streamline management, and enhance productivity, visit Small Business IT Outsourcing White Paper.

Progent offers on-premises computer support, remote troubleshooting services, and optional round-the-clock urgent assistance in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda, and other cities throughout Contra Costa County, the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Contra Costa County and you are looking for computer support, IT outsourcing, or top-level expertise from a certified Progent engineer, call 925-362-2400 or visit Contact Progent.
















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