Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Small businesses in Contra Costa County adopt IT outsourcing in order to control IT budgets and improve productivity. IT outsourcing offers small companies the ability to work regularly with expert consultants without having to hire additional full-time IT staff. Outsourcing lets you focus on strategic business issues rather than constantly dealing with network management and support.

Small businesses are becoming increasingly attracted to IT outsourcing because they feel growing pressure to contain IT budgets and to optimize the productivity of their information system. According to surveys, small businesses expect IT outsourcing to:

  • Focus management on vital business issues
  • Reduce operating costs and improve productivity
  • Free up internal resources
  • Provide access to experienced IT consulting professionals
  • Supplement in-house resources with outside experts

With many years of experience offering IT outsourcing to small businesses, Progent can provide IT outsourcing solutions that match your specific needs. Progent does not require a long-term contract and does not charge a retainer free for support services provided during regular business hours. You pay only for services delivered. The range and depth of expertise represented by Progent's large team of consultants allows Progent to offer more consistent and effective service than is possible for individual consultants, small consulting firms. or consumer-focused support arms of major computer makers.

Progent can provide small and midsize organizations a wide selection of network support services featured on Progent's web. The following links contain details some of the services and advantages Progent offers for companies in Contra Costa County:

Windows 7 Migration Support Services

Progent's certified Windows 7 upgrade engineers can assist your company to administer and maintain Windows 7 PCs. Progent can also show you how to assess the potential business value of adopting Microsoft Windows 8.1 or Windows 10. If you decide that it fits your business to upgrade, Progent's Windows 8 upgrade engineers and Windows 10 integration experts can assist your IT organization to design and carry out a non-disruptive migration to Windows 8.1 or 10.

Microsoft System Center 2012 Operations Manager Support

Progent has a long track record both providing MS System Center Operations Manager consulting services and deploying this advanced monitoring application to enhance information system availability, performance, and security. Progent can help you to plan and implement SCOM 2012 or you can outsource server management to Progent's Microsoft-qualified network experts. With years of server management background, Progent's Information Technology consultants can also respond quickly to the information produced by Microsoft System Center Operations Manager to ensure that business-critical environments remain online. Progent can also provide System Center 2016 Operations Manager expertise to help you to migrate smoothly from SCOM 2012 to SCOM 2016.

Microsoft SQL Server 2012 Consulting Services

Progent can provide the support of certified SQL Server 2012 engineers as well as seasoned database application programmers, DBAs, project managers, Cisco-certified network engineers, business continuity specialists, and data security consultants to assist your business to manage your SQL Server 2012 solution and define an efficient and safe network infrastructure that lets you realize the full business benefit of Microsoft SQL Server 2012. Progent can also help your company to upgrade to SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.

Configuration and Troubleshooting Support for ASA 5500-X Firewalls with Firepower Services

The current ASA 5500-X Family of firewalls with Firepower Services provide substantially more value than Cisco's previous firewalls and have superseded the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-qualified CCIE network consultants can help you to manage your current PIX or Cisco ASA 5500 security appliances or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and onsite help with ASA 5500-X firewalls with Firepower Services and can assist your company to design, deploy, tune, manage and debug firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

Cisco VoIP Phone and Video IP Phone Integration and Troubleshooting

Progent's Cisco IP phone and video IP phone consultants can assist your business to integrate, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from legacy Voice over IP products to the latest HD media phones. Progent's consultants can also assist your organization to integrate your VoIP phones and video IP phones with Unified CM, originally known as CallManager, or with Cisco Unified CM Express to create a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Unified CM applications like Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent can provide expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, solving QoS, integrating SIP PSTN trunks and CUBE internetworking, deploying ISR routers with CUBE VoIP networking support, and creating UCS server failover and Cisco SRST solutions for survivability.

Cisco Unified Communications Manager and CallManager Support

Progent can provide online or on-premises help from a certified CCIE specialist to help you to plan, install, manage and troubleshoot converged communications networks based on Cisco Unified Communication technology in an in-house, cloud-centric, or hybrid cloud deployment. Progent's Cisco Unified Communications consultants have in-depth experience helping companies of all sizes to build collaboration solutions by providing expert services such as Cisco Unified Communications Manager (CUCM) and CallManager planning and deployment, VoIP and IP video phones setup, and wireless VoIP phone deployment. Progent can help you with Cisco's extensive library of UC applications like Jabber, WebEx Meeting Center, Unity Connection, Cisco Unified Contact Center, and Unified Mobility.

Cost-effective Engagement Model

Progent's easy by-the-minute billing model requires no complicated contracts, retainers or hidden fees. Many other companies have minimum charges or other extra charges that increase support costs. For remote support during normal working hours, you pay only for the actual time spent resolving your problem. If it only takes ten minutes to fix your issue, then you are only charged for ten minutes. For regularly scheduled on-site service work booked more than twenty-four hours in advance, you pay only for the time when Progent's consultant is actually on-site solving your issues. Just Progent's value priced by-the-minute rate. For emergency same-day on-site service calls, you might be billed for our consultant's travel time, but never an increased emergency rate. Since Progent maintains a large pool of consultants located within the entire Northern California service territory, an available consultant is usually close by to assist. Progent can in addition dispatch on-premises technical support to the majority of zip codes in the United States within 24 hours of receiving a service call. Progent's online support team has delivered assistance to small companies in every state (Refer to Progent's customer testimonials.)

White Paper: Reasons for Outsourcing
Progent has published a white paper that explains the benefits a small company can realize from outsourcing IT administration functions. To read this white paper and find out the various ways outsourcing can conserve costs, streamline management, and maximize productivity, click Small Business Information Technology Outsourcing Advantages.

Progent offers onsite network help, online technical support, and optional round-the-clock emergency assistance in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda, and other cities throughout Contra Costa County, the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Contra Costa County and you need technical support, information technology outsourcing, or high-level expertise from a certified Progent consultant, call 925-362-2400 or visit Contact Progent.

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