For small company network systems located within the state of South Carolina, Progent's Microsoft certified engineers can deliver remote phone assistance and remote troubleshooting to solve your network problems fast and affordably. Progent has acquired enterprise-grade expertise, software tools, and support knowledge bases to troubleshoot and resolve computer network problems while avoiding the expense and time delays normally associated with in-person technical service visits.

If your South Carolina company is located beyond the larger metropolitan areas such as Columbia, Charleston, Rock Hill, or Greenville, your nearby network systems support choices may be limited in expertise, or unavailable during a crisis. This results in a network environment that is unusable or causing productivity loss due to technical issues going unresolved for too long. Progentís team of network engineers average more than twelve years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a diverse range of customers. This means you get not just the technical competency needed for the task, but a consultant with field proven methods for applying those skills to deliver excellent network solutions.

Progent's Integration and Development Support for Microsoft SQL Server 2016
SQL Server 2016 offers significant improvements in performance, capacity, data security, availability, BOYD support, and integrated business intelligence. New features include PolyBase for processing SQL and NoSQ databases simultaneously for big data applications, Jason integration, Dynamic Data Masking, Mobile Reports, and centralized control over on-premises and cloud resources. Progent's Microsoft Gold-certified SQL Server 2016 consulting experts offer remote and onsite support to help businesses of all sizes to design, implement, administer or debug any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft products including Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics GP, Lync or Skype for Business, and SCOM.

Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification given only to the highest class of companies that work closely with Microsoft, have been tested for IT skills, and have confirmed client references. Microsoft Gold Partners must maintain large staffs of IT experts who have completed comprehensive certification testing. Gold Partners are provided access to special support and training opportunities from Microsoft and early exposure to beta software for training and evaluation purposes.

BI Reporting Consulting and Development
Progentís BI reporting consultants offer online and onsite expertise to assist you with any facet of BI reporting ranging from debugging or enhancing applications to planning and deploying an advanced BI environment. Progent's management reporting experts can help your company to maintain your current BI system, help you to migrate reports and databases from a discontinued reporting platform to a current one, and provide custom remote training tailored to your specific requirements. Progentís management reporting consultants offer experience in the leading business analytics reporting and visualization platforms such as Microsoft's SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot and Power View, Report Designer and Report Builder.

Hybrid Cloud Solutions Planning and Integration
Progent's hybrid cloud solutions consultantscan provide advanced remote consulting services to assist businesses of any size to connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective hybrid environments that can include Windows and Linux operating systems and applications in hybrid topologies that seamlessly combine local resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange and Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting.

Disaster Recovery/Business Continuity Planning Consulting Services
Progent's disaster recovery consultants can show you how to create a disaster recovery plan to respond to a catastrophic system outage. Progent can help you develop a complete disaster recovery solution that includes periodic disaster recovery evaluations and testing so that when a disaster happens, you reduce lost productivity. Progent's Microsoft and Cisco-authorized professionals can also help you to create an affordable, high-availability system architecture that takes into account availability issues covering a broad range of network technologies and processes. Progent's business continuity specialists can assist you to prepare for the broader problems associated with keeping your company operational after a disaster by addressing not only IT issues but additional problems such as alerting key personnel, moving into alternate work space, accessing replacement transportation, hiring temporary workers, and filing regulatory documents. Progent's Windows Server 2016 disaster recovery experts can help you to create a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud environments utilizing failover cluster technology field-tested in Microsoft's Azure public cloud.

ProSight IT Asset Management for Organizing Network Documentation
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn about Progent's ProSight family of managed IT services for small businesses.

World-class Cisco Support from Experienced CCIE-certified Consultants
Progentís elite group of Cisco Certified Internetwork Expert (CCIE) consultants have been awarded an accreditation restricted to the most accomplished specialists for architecting, programming, installing, and debugging a diverse array of Cisco network and interconnectivity solutions. There are only about 7,000 certified CCIEs around the world, and achieving certification requires extensive verification of competency via written exams and hands-on lab demonstrations to make sure that CCIEís know how to apply knowledge to practical problems. CCIEís have a fundamental knowledge of root networking concepts and protocols that allow for rapidly creating multi-vendor solutions.

Remote Technical Support for Microsoft Windows and Cisco-based Networking Environments
Progentís Technical Response Center provides expert online technical support for Microsoft and Cisco-based networks Nationwide. Progent's certified professionals have the experience to help you to analyze and solve tough network problems rapidly and cost effectively. The scope of technical expertise offered by Progent's staff of engineers makes it possible to escalate even the most difficult problems to appropriate subject matter experts as required. Whether you require occasional phone support and remote repair or ongoing access to a Help Desk Call Center, Progent's consultants can provide your organization with enterprise-level expertise without the cost and management hassle of maintaining a large internal support group.

Microsoft Virtual Desktop Help
Microsoft's virtual desktop solutions lower the effort needed for network administrators to install applications so they are standardized across a corporate workforce, provide the ability to manage rights to critical data, and enable fast deployment of additional or updated workstations. With Microsoft Windows Server 2008 R2, the Terminal Services tool has been enhanced and renamed Remote Desktop Services. Microsoft's innovative VDI infrastructure behind RDS streamlines desktop access, enhances responsiveness, strengthens data security, centralizes administration, and offers an almost seamless user environment. Progent's Windows Server 2008 R2 consultants can help you to assess the business advantages of Microsoft's desktop virtualization technologies, configure test and on-line deployments, improve your system infrastructure to accommodate virtualized clients efficiently, evaluate and resolve security problems, and train your network administrators to utilize best practices to achieve maximum payback from desktop virtualization.

Wireless IP Phone Integration
Integration of Cisco's wireless VoIP phones typically requires that IT teams configure and fine tune numerous components of your Wi-Fi environment such as access points, routers, Cisco wireless LAN controllers, and network management software. Progent's wireless IP phone configuration and troubleshooting experts offer remote and onsite support to help you create and administer a Cisco wireless VoIP phone solution by delivering services that can range from debugging the set up of a wireless VoIP phone or access point to offering project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of a campus.

Desktop and Mobile Device Unified Administration Support
Progent offers Configuration Manager 2016 hybrid cloud integration, System Center 2012 Configuration Manager (SCCM 2012) planning and installation and Intune consulting to centralize and streamline the administration of your desktops and web-facing mobile devices. Progent can help you to upgrade efficiently to SCCM 2016 from an older change management solution or help you to modify your current SCCM 2016 environment to accommodate your changing business needs.

Cisco IOS software Update Support
If your network incorporates Cisco routers, you could be using an outdated release of IOS, the control software used in almost all Cisco router as well as current switches from Cisco. Cisco frequently provides updates to IOS in order to correct bugs, plug security weaknesses, or add functionality. However, updating Cisco IOS or other Cisco operating systems can be tricky, depending upon your Cisco device and your network environment. For example, there could be limitations of local Flash storage that might cause a new software version to operate improperly. Progent's Cisco CCIE-certified network engineers offer a broad variety of support services related to upgrading Cisco IOS or other Cisco software platform like IOS EX or IOS XR. Progent's consultants can run inventories of your Cisco software, propose sensible upgrades, prepare Cisco appliances, copy images, configure and verify your Cisco software, tune performance, troubleshoot issues, and train your IT managers how to utilize all important new functions.

Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, an integrated expansion of Unified Communications Manager, is a unified voicemail solution that promotes teamwork by offering flexible set of options for accessing calls and messages within a framework that is easy to implement and maintain. Cisco Unity Connection lets you read and manage your voice messages from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, a smartphone, or a tablet. Unity Express (CUE), available in certain Cisco Integrated Services routers, provides cost-effective voicemail, unified messaging, interactive voice response, and automated-attendant functions for small to medium businesses and corporate branch locations with up to 500 users. Progent's Cisco-certified CCIE consultants can provide Cisco Unity Connection and Unity Express (CUE) configuration and technical support services to make sure your voice messaging solution delivers significant competitive value.

Dynamics GP (formerly Great Plains) Consultants
Progent can provide a Microsoft Dynamics GP (Great Plains) support expert to help you to maintain and improve your Microsoft Dynamics GP-powered business information solution. Progent can also help you to design and deploy an efficient Great Plains migration from an older system so that you preserve your data, enhance your security, extend your reporting and analytics, take full advantage of Microsoft Office support, and reduce business disruption by planning and adhering to an efficient upgrade plan.

Talk to a Progent Computer Support Expert
To find out how to access a Progent network consultant for remote or on-premises expertise in , phone 1-800-993-9400 or visit Remote Computer Support.

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