If your South Carolina organization is situated outside of the larger metropolitan areas such as Columbia, Charleston, Rock Hill, or Greenville, your nearby network support options may be limited in expertise, or not available during a crisis. This can result in a office network that is unusable or causing wasted time due to technical problems persisting for too long. Progent’s staff of network consultants average more than twelve years of real-world computer industry experience, in the trenches of computer network support, performing a broad range of technical tasks for a diverse range of customers. This means you obtain not just the technical expertise needed for the task, but an expert with proven methods for applying that expertise to provide cost effective network solutions.

Broad and In-depth Experience with Business Networks
Progent’s team of sixty+ networking consultants means clients benefit from the leverage of 800 years of combined experience and shared knowledge base to resolve the most vexing computer problems. Progent has the know-how to find solutions fast and implement them cost effectively.

Remote Computer Network Administration and Support
Remote access tools and technologies have improved to the point that there is rarely a need for hands-on access to servers in order to provide effective support. With the setup of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be accomplished remotely by Progent engineers. Remote network administration services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.

Full Portfolio of Security Assistance
Progent's certified security experts can help you perform comprehensive security audits, recover quickly from attacks, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and create a security strategy with 24x7 monitoring.

Easy Access to Progent's Team of Microsoft-certified Engineers
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic areas that lack in-depth experience in Microsoft's latest line of advanced server technologies. All Progent consultants have over ten years of experience working with the Microsoft family of technologies.

Application Support Services
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can tailor fast, cost effective and complete IT solutions that fit the unique needs of your business. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM help and training, plus consulting and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.

Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, an honor awarded exclusively to the top tier of businesses that operate closely with Microsoft, have demonstrated IT skills, and have confirmed customer references. Microsoft Gold Partners must maintain large staffs of IT experts who have undertaken extensive proficiency testing. Gold Partners are provided access to special support and training opportunities from Microsoft and early exposure to beta software for training and piloting purposes.

Best Practices Applied Nationwide
Many businesses located far from areas with plentiful expert engineers resort to unqualified or inexperienced local consultants for critical network support services. This can result in a network that is unstable or unable to meet organizational needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified engineers average more than a decade of real-world industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a diverse range of clients. This means you get not just expert computer network skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a consistent fashion.

Phone Support and Remote Network Support Services
Progent's phone support and remote troubleshooting services give your organization the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's consultants can provide your small business with enterprise-level support without the high cost and management overhead of maintaining a large in-house support organization.

Experience with a Broad Spectrum of Small and Mid-size Business Networks
Progent’s certified expert consultants have provided Information Technology support services to thousands of companies in hundreds of diverse industries, giving Progent a unique real-world experience on what technology solutions work and which ones don’t.

Macintosh Support Services
Progent's consultants can provide Apple Macintosh users a variety of services including desktop support, help with Macintosh applications, security and connectivity consulting, integration with Windows networks, and one-on-one training. For business networks based exclusively on Macintosh OS X or for environments utilizing a mix of Macintosh, Linux and Windows powered servers and workstations, Progent has the experience and depth to deal with the complexity of designing, configuring and maintaining a network system that is reliable, secure, efficient and aligned with your business goals.

Virus and Spam Protection via Outsourced Services
Progent has partnered with Postini to offer an affordable, comprehensive solution to keep your corporate email free of spam and viruses. E-Mail Guard is a managed services based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus protection, content filtering, and protection from email-based directory harvest and denial of service attacks. E-Mail Guard also includes monitoring, reporting and content management utilities plus outbound filtering to help you troubleshoot your mail system and define and enforce corporate email policy.

24 by 7 Support for Maximum Network Uptime
For organizations with mission-critical computer applications, Progent offers online support services on a 24x7 basis. Added to Progent's automated 24x7 server monitoring offering, this service can help promote the highest system availability.