For business computer networks located throughout the state of South Carolina, Progent's Microsoft and Cisco authorized technical experts can deliver phone assistance and remote troubleshooting to repair your computer network issues quickly and cost effectively. Progent has acquired enterprise-level expertise, sophisticated utilities, and support databases to diagnose and resolve IT problems while avoiding the cost and delays associated with on-site service calls.

If your South Carolina business is located outside of the larger metropolitan areas such as Columbia, Charleston, Rock Hill, or Greenville, your local computer support options may be limited in expertise, or unavailable during a crisis. This results in a computer network that is unpredictable or causing productivity loss due to technical problems going unresolved for too long. Progentís staff of network professionals average more than 12 years of real-world IT industry experience, in the trenches of network support, performing a broad range of technical tasks for a broad range of clients. This means you get not only the technical competency needed for the job, but a professional with demonstrated methods for applying that expertise to provide efficient network solutions.

Eliminate Reliance on an Individual Freelance Consultant
By developing a relationship with a full-service computer support firm such as Progent as opposed to an individual freelance consultant, your company is assured fast access to knowledgeable professionals when you need them. You do not have to worry that illness, classes, time off, or conflicting priorities with different customers will cause you to be with no support when you have an emergency.

BI Reporting and Analytics Consulting
Progentís BI reporting consultants offer remote and onsite consulting to help your organization with any phase of business intelligence (BI) reporting from troubleshooting or enhancing applications to planning and deploying an advanced BI environment. Progent's management reporting experts can help you to support your existing BI system, assist you to migrate reports from a discontinued reporting platform to a modern solution, and deliver custom online training tailored to your individual requirements. Progentís business reporting and analytics consultants can provide expertise in the leading BI reporting platforms including Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot and Power View, Report Designer and Report Builder.

Microsoft Virtual Desktop Support Services
Microsoft's desktop virtualization technologies reduce the work required for IT administrators to set up software programs so they are consistent across an entire workforce, provide the power to manage access to critical information, and enable fast deployment of new or upgraded desktops. In Windows Server 2008 R2, the Terminal Services utility has been enhanced and named Remote Desktop Services or RDS. Microsoft's new Virtual Desktop Infrastructure (VDI) that powers RDS streamlines desktop connectivity, enhances performance, strengthens security, unifies administration, and offers an almost seamless user experience. Progent's desktop virtualization engineers can assist you to assess the strategic advantages of Microsoft's desktop virtualization technologies, configure test and on-line deployments, improve your network infrastructure to accommodate virtualized clients efficiently, evaluate and resolve security issues, and educate your network administrators to follow best practices to achieve maximum payback from client virtualization.

NetApp MetroCluster Disaster Discovery Solutions
NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering along with continual replication to provide rapid, zero data loss disaster recovery between sites located up to 185 miles away from one another. Progent offers access to a NetApp MetroCluster expert who can assist your business to design, configure, manage, upgrade, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster deployment that meets your technical requirements and IT budget. Progent can make sure you adhere to leading practices for installing your MetroCluster solution by delivering guidance with procedures such as assigning shelf IDs, determining plexes layout, setting up volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, implementing a tiebreaker, designing a TCP/IP configuration replication network between your storage clusters, and testing your disaster recovery system to prove compliance with industry standards and regulatory mandates.

Google Android Phone and Tablet Integration
Progent's Android phone integration consulting have years of background providing remote and onsite assistance for businesses of any size who need to incorporate Android phones and tablets into their information systems so that users can be productive from virtually anywhere. Progent has the breadth of know-how to resolve technical problems that involve multiple manufacturers and that entail a mix of legacy and current technology. Progent offers cost-effective remote consulting to assist you with any stage of planning, implementing, managing and maintaining your BYOD environment. Progent can provide occasional support to assist you to resolve especially stubborn IT problems, or Progent can provide outsourced or co-sourced project management services to ensure that you complete strategic network initiatives on schedule and within budget. Progent can help with local, cloud-based, or hybrid networks and offers support for operating systems, applications, management tools and network infrastructure. Progent also offers customized group or one-on-one training sessions to help you manage and operate Android phones efficiently.

Progent's Test and Design Lab at the Herakles/QTS Colocation Center
Progent's Test and Training Lab located at the QTS Internet Data Center in Sacramento, California has a variety of dedicated computers and network support equipment that can be used remotely or on premises to accommodate system testing, assessments, capacity testing, repair, disaster recovery simulation, education, and additional purposes to help Progent's customers successfully carry out major projects.

Apple iPhone and iPad Integration
Progent's iPhone and iPad integration consultants offer affordable online assistance to help you to design, deploy, and troubleshoot any facet of your iOS and Windows integration efforts and is available for short-term tasks to help you get past specific technical bottlenecks or long-term engagements to help you finish business-critical projects on time and within budget. Progent has experience in on-premises, cloud-based, or hybrid environments and can help you create or maintain a highly available, protected and efficient infrastructure that aligns with your mode of computing. Progent also offers online or on-premises training for individuals or groups to show you how to manage and use your iOS devices in a safe, collaborative environment that maximizes the strategic value of your information system.

Broad Expertise in Microsoft's Leading Server Software
Progent provides broad expertise in Microsoftís leading server systems. Progent can provide Windows Server 2016 hybrid integration, Windows Server 2012 R2 configuration, Windows 2008 R2 engineering services, Microsoft Windows Server 2003 consulting services, Windows 2000 Server help, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 troubleshooting, Microsoft Exchange Server 2007 assistance, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2012 and 2014 consulting and technical support.

Planning Deployments of Cisco's Managed Switches
Progent's Cisco CCIE-certified network technology engineers can provide expert online and onsite support and troubleshooting for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for applications that range from small or midsize organizations and campus networks to enterprise data centers and service providers. Progent can show you how to implement Cisco's quickly improving switch solutions to achieve the performance, expandability, uptime, virtualization support, data protection and ease of management demanded by your organization. For information about Progent's support for Cisco's extensive portfolio of Catalyst switches, refer to Catalyst switch consulting and support services. For details about Progent's consulting and support services for Cisco's Nexus family of switches, refer to Cisco Nexus switch support. To find out about Progent's support for Cisco Meraki switches, see Meraki switches integration.

Cisco IOS software Upgrade Consulting
If your network incorporates Cisco appliances, you could be running an old release of IOS, the control software powering most Cisco router and the latest switches from Cisco. Cisco often publishes upgrades to IOS in order to correct problems, plug security vulnerabilities, or add features. Unfortunately, updating Cisco IOS or other Cisco OS platforms can be a challenge, depending upon your Cisco device and your system infrastructure. For example, there could be limited local RAM that might cause a new OS release to execute incorrectly. Progent's Cisco CCIE network engineers offer a broad array of support services related to updating Cisco IOS or any Cisco control software like IOS EX or CallManager. Progent can perform audits of your router software, recommend appropriate upgrades, prepare Cisco appliances, transfer software images, activate and verify your new software, optimize throughput, troubleshoot issues, and teach your IT staff how to utilize any significant new capabilities.

Virtualization Expertise
Virtual compute, storage and networking technologies enable IT organizations to maximize resource utilization, streamline network management, and improve application availability and security. operate multiple virtual servers on a single physical computer. Common usage scenarios for virtual servers include resource efficiency, inexpensive platforms for applications that require outdated OS software, and affordable segregation of software development or pilot environments from production ones. Progent's virtualization technology engineers can provide Windows 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtual networking consulting, Windows Server 2008 Hyper-V Virtual Server help, VMware vSphere deployment, VMware NSX network virtualization design and management, and Citrix XenServer virtual server support. Progent can install virtual servers to maximize performance, reliability and ease of administration while at the same time cutting costs; propose and validate disaster recovery plans that minimize downtown in the event of a major failure; and provide ongoing maintenance, repair, and engineering assistance as computer technology evolves.

Microsoft System Center 2016 Planning and Integration
System Center 2016 delivers major improvements in the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

Microsoft Office 365 Exchange Online Integration with On-premises Exchange
Microsoft allows you to create seamless hybrid ecosystems that integrate Office 365 and local installations of Exchange. This permits you to have some Exchange mailboxes located on your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft Gold-certified Exchange consulting team can assist you with any phase of designing, implementing and troubleshooting your hybrid Office 365 solution. Progent's Exchange consultants can provide occasional support to help you resolve challenging technical issues and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange initiative is carried out on time and within budget. For details about Progent's consulting services for integrating Office 365 and on-premises Exchange systems, go to Office 365 integration solutions with on-premises Exchange.

Get in Touch with a Progent Network Consultant
To find out how to get in touch with a Progent network support expert for remote or onsite help in , call 1-800-993-9400 or visit Remote Network Help.














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