For small company computer networks located anywhere in the state of South Dakota, Progent's Microsoft and Cisco qualified consultants can provide phone assistance and remote troubleshooting to resolve your computer network issues fast and cost effectively. Progent has acquired enterprise-grade expertise, sophisticated tools, and support knowledge bases to identify and repair computer network problems without the cost and time delays associated with onsite technical service calls.

If your South Dakota business is located beyond the larger metropolitan areas such as Sioux Falls, Rapid City, or Aberdeen, your local computer support choices may be limited in skills, or not available during a crisis. This results in a office network that is unpredictable or causing wasted time due to technical problems continuing for too long. Progentís team of field proven network professionals average more than 12 years of real-world industry experience, in the trenches of network systems support, performing a wide variety of technical projects for a extensive range of clients. This means you get not only the technical competency needed for the task, but an expert with field proven methods for applying that expertise to deliver cost effective network solutions.

Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Consulting
Cisco Unified Communications Manager (Unified CM), previously known as CallManager, acts as the center of Cisco's collaboration portfolio. Cisco Unified CM and Unified Communications Manager Express offer a borderless IP-PBX solution by integrating closely with unified messaging applications that include Cisco Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent's CCIE-certified Cisco Unified CM consultants can assist with any aspect of CUCM support and debugging in areas that include integrating Voice over IP phones and video IP phones, designing dial plans, setting up SIP PSTN trunks and CUBE internetworking, installing Cisco ISR routers with CUBE support, creating Cisco UCS server failover solutions for survivability, and integration with Exchange Server.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) experts and data leakage protection consultants can assist you to configure Progent's ProSight Email Guard Security Gateway to use your content security policies for monitoring the content of email messages and attachments and blocking the transmission of sensitive or inappropriate information or spam. ProSight Email Guard's outbound email content filtering technology can also help your business avoid reputation loss and stay in compliance with industry privacy standards and regulatory mandates like HIPAA and Sarbanes-Oxley. Find out more about the entire ProSight series of value-priced outsourced network management services for small and medium-size organizations.

ProSight Data Protection Services Managed Cloud Backup and Recovery
Progent's ProSight Data Protection Services automated backup offers small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, applications and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Find out more about Progent's complete ProSight series of value-priced managed services for small organizations.

World-class Cisco Support from Experienced CCIE-certified Consultants
Progent offers easy, immediate, and affordable access to Registered Cisco CCIE engineers. CCIEs are recognized networking experts who are awarded this top-level certification only as a result of thorough testing by Cisco. CCIEs are able to handle even the most complex problems surrounding network design, deployment, troubleshooting, and support. Progentís CCIE experts cooperate intimately with Cisco in-house staff in analyzing problems with Cisco's IOS platform and developing fixes or acquiring software updates to correct problems. Progent offers fast access to a CCIE by phone so that you are able to get instant assistance for complex network problems that are impacting worker productivity but are beyond the expertise of your usual network support resources.

Wi-Fi Site Survey
Progentís Wireless Site Survey assists you to plan and install a Wi-Fi wireless LAN optimized for your environment, offering your business a WLAN that has the reception, performance, capacity, QoS, data protection, and roaming capability your company requires. Progent's Wireless Site Survey services are offered either as an economical online service or as a more detailed onsite service. Progentís onsite survey features onsite walkthroughs, RF and data protection assessment of your current wireless network, evaluation of your site's layout, testing for radio frequency interference, RF propagation modeling, selection of optimum locations for client-specified Wireless Access Points such as Cisco Aironet indoor and outdoor APs, Meraki access points and Apple AirPort equipment, and a detailed report describing a new WLAN.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover rapidly from a ransomware attack. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

ERP Consulting Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that embodies over a quarter century of experience assisting manufacturing and distribution companies to manage complex supply chains and streamline key business processes to bring products to market fast and meet customer commitments consistently. Progent offers the expertise of an ERP consultant with over two decades of background with the Infor CloudSuite Industrial/SyteLine platform. Progent offers remote or onsite consulting that spans from as-needed advice to solution design and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, customization, Configure/Price/ Quote, web site integration, debugging, ETL, Office 365 integration, disaster recovery planning, and database administration. To find out more, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi line of Wi-Fi network devices includes a wide selection of Wave 2 Wi-Fi access points (APs), security gateways, and switches. UniFi devices running across multiple venues with any number of APs can be remotely provisioned and administered with Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, administration, tuning, debugging, monitoring, and reporting. Progent offers the expertise of veteran Wi-Fi consultants who can help your organization to determine the value of Ubiquitiís UniFi technology for your environment and assist you to plan, install, administer, and troubleshoot your UniFi solution. To learn more, see Ubiquiti UniFi Wi-Fi APs consulting and WLAN integration services.

Progent's Consulting and Training Services for Office Word and Office 365 Word
Progent's certified Microsoft Office Word and Office 365 Word consultants offer a wide range of affordable remote consulting services to help your organization to manage and troubleshoot your legacy Microsoft Word solution or assist you to upgrade to a newer release of Office Word. Support offered by Progent's experts include VBA programming, isolating and resolving compatibility problems between different versions of Word, integrating Office Word with different Microsoft Office apps like Office Excel and Microsoft Outlook or with third-party data sources and add-ons,network optimization for dependable. reliable cloud access, security and compliance consulting, and smart phone and tablet synchronization, and remote Microsoft Office Word training sessions customized for individuals or groups.

Response Time of Progent's TRC for Remote Technical Support
Progent's Technical Response Center is dedicated to providing the highest quality of remote network support services offered anywhere for urgent and standard problems. For emergency problems that impact many workers, key individuals, or a mission-critical program, the Technical Response Center is set up to engage in less than an hour. For non-critical problems, the TRC is committed to respond in two hours or less. In all cases, your trouble ticket will be generated quickly and correctly, You will be sent a confirmation from the ticketing system, and the TRC will contact you regarding each resolved problem to verify you are comfortable with the results and ready to close the ticket. Find out more concerning Progent's TRC Customer Commitment.

Citrix XenServer Support Services
Progent's Citrix certified XenServer virtualization engineers can help you to evaluate the strategic benefits of XenServer as well as additional Citrix platforms, and can assist your IT organization to design, test, implement, troubleshoot, and support a XenServer solution. Progent can also assess your current Citrix technology deployment and show you how to enhance resource utilization, performance, protection, availability, and recoverability.

Altaro VM Backup Solutions for Data Protection and Disaster Recovery
Altaro VM Backup offers small businesses a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud environments and also supports low-cost backup to Azure Block Blob storage. Headline features include industry-leading Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup intervals as short as five minutes for reducing your Recovery Point Objective, military-grade encryption, granular recovery options for individual files and emails, support for Windows Server Cluster Shared Volumes and for vCenter for managing larger environments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up online VMs with zero downtime. Progent is a certified Altaro partner and can provide a wide array of consulting services to help you to design, install, manage and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup. To read more, go to Altaro VM Backup Certified Consultants.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP trunk consultants and Cisco CUBE integration experts can help you to plan, integrate, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks. Progent can provide affordable online or onsite support to assist companies to move efficiently to an advanced communications ecosystem that offers fast ROI. Progent's certified Microsoft collaboration consultants can help you to set up interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media applications like Skype for Business Server and Lync for access to a SIP PSTN trunk.

Collaborative Approach to Support and Technical Issue Escalation
Computer networks have become increasingly sophisticated. At the same time, typical small office computer networks integrate products from dozens of different vendors. All this makes computer integration and support increasingly challenging. It is unfeasible for even the most capable individual to have deep familiarity in all areas of computer technology, or extensive hands-on experience in the thousands of hardware and software products, models, and revisions that small businesses include in their information systems. Progent follows a collaborative methodology to computer support and relies on application specialists to bring high-level knowledge when needed to fix complex technical issues effectively, at the lowest cost to your company.

SharePoint Help
Progent's Microsoft-authorized SharePoint 2013 developers, Microsoft SharePoint Server 2010 developers and SharePoint Server 2007 support professionals can help you rationalize the economic case for implementing the current version of Microsoft SharePoint Server, consult with you on the appropriate version of Microsoft SharePoint for your application, provide setup and deployment services, assist you to set up MS SQL Server as a back-end DBM, improve your network integrity, integrate your off-the-shelf and customized application programs to work with SharePoint, design a company-wide security plan that includes portal technology, and provide maintenance and Contact Center services.

Get in Touch with a Progent Computer Support Expert
To see how to contact a Progent network consultant for remote or on-premises assistance in , call 1-800-993-9400 or visit Online Computer Help.

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