South Dakota Computer Network Consultant for Business Information Technology Systems: Remote Support and Troubleshooting
For small company networks located in the state of South Dakota, Progent's Microsoft and Cisco certified professionals can provide online assistance and remote troubleshooting to fix your network systems issues fast and cost effectively. Progent has developed top-notch expertise, sophisticated tools and support knowledge bases to diagnose and repair computer network problems without the cost and delays associated with onsite service calls.
If your South Dakota organization is located beyond the larger urban areas such as Sioux Falls, Rapid City, or Aberdeen, your local computer support options may be limited in skills, or not available during urgent situations. This can result in a network that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progent’s group of network consultants average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a wide variety of technical tasks for a diverse range of clients. This means you obtain not only the technical competency needed for the task, but an expert with proven methods for applying those skills to provide efficient network solutions.
Broad and In-depth Experience with Office Networking
Progent’s team of sixty+ network consultants means customers benefit from the leverage of 800 years of cumulative experience and shared information base to fix the most vexing computer issues. Progent has the know-how to find fixes fast and implement them cost effectively.
Easy Engagement and Billing Model
Progent makes it easy to be a client. Progent requires no complicated contracts, no minimum commitment, no retainer fees, and no minimum support time. All support time is documented in detail and billed to the actual minutes utilized.
Phone Support and Remote Network Management
Progent's phone support and remote troubleshooting services give your organization the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's experts can provide your company with enterprise-level support without the cost and management overhead of maintaining a large in-house support organization.
World-class Cisco Help from Experienced CCIE-certified Engineers
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) consultants have earned a designation reserved for the most capable experts for designing, architecting, configuring, setting up, and debugging a diverse range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s worldwide, and attaining certification involves comprehensive verification through written testing and hands-on lab testing to ensure that CCIE’s can apply knowledge to real world problems. CCIE’s have a strong fundamental knowledge of core networking technologies and protocols that allow for quickly crafting multi-vendor solutions.
Convenient Access to Progent's Team of Microsoft-certified Consultants
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic areas that lack in-depth expertise in Microsoft's latest line of advanced server technologies. All Progent consultants have over 10 years of experience working with the Microsoft family of technologies.
Remote Computer Network Administration and Support
Remote support tools and technologies have improved to the point that there is rarely a need for hands-on access to servers in order to provide effective support. With the addition of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be accomplished remotely by Progent engineers. Remote network support services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.
Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, an honor awarded only to the top tier of organizations that operate closely with Microsoft, have shown IT expertise, and have confirmed customer references. Gold Partners must maintain large staffs of IT professionals who have completed comprehensive certification testing. Gold Certified Partners are provided access to exclusive support and training opportunities from Microsoft and early access to beta software for training and evaluation purposes.
Web Site Development
If you want to revamp your corporate Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new venture, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web architects and developers. Progent's consultants can also help you build and maintain a secure, robust server and communications environment, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, .ASP and .NET programming, graphics design, and one-on-one training in FrontPage. Progent can also provide consultants who can you create and deploy custom eCommerce solutions.
Anti-Virus and Anti-Spam Protection via Outsourced Services
Progent has partnered with Postini to offer an affordable, comprehensive solution to keep your company email free of spam and viruses. E-Mail Guard is a managed services based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus protection, email content filtering, and protection from email-based directory harvesting and denial of service attacks. E-Mail Guard also includes monitoring, reporting and content management tools plus outbound filtering to help you troubleshoot your mail system and define and enforce corporate email policy.
One-stop Shopping for Completed Computer Network Support Services
Progent can be a single source for most IT support needs for small organizations. While focused on supporting solutions from Microsoft and Cisco, Progent staff regularly work with installing, supporting, integrating and troubleshooting solutions from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
Macintosh Consulting Services
Progent's consultants can provide Apple Mac users a variety of services including desktop support, help with Macintosh applications, security and connectivity consulting, integration with Windows networks, and one-on-one training. For small business networks based exclusively on Macintosh OS X or for environments incorporating a mix of Mac, Linux and Windows powered servers and workstations, Progent has the experience and depth to deal with the complexity of architecting, setting up and maintaining a network infrastructure that is stable, secure, fast and aligned with your business objectives.
Automated Server Monitoring with MOM
Progent offers nationwide remote monitoring services based on MOM 2005 so that your computer support is proactive rather than reactive. By identifying potential problems before they cause downtime, system monitoring can keep your network environment free of stressful and costly service disruptions.
Progent’s staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional background, at the forefront of IT service, performing a wide variety of technical projects for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting team. This ensures that you get not just world-class technical skills, but also a consultant with proven approaches for using computer knowledge to repair real-world IT problems quickly.
Cisco Unified Communications system for VoIP provides the foundation and tools for creating a single seamless communications system that can handle voice, video, and data traffic simultaneously. The Unified Communications product line delivers this functionality while sustaining a high level of network availability, QoS, and protection. Progent can give you access to a CCIE Consultant or Cisco Certified Network Professional to show you how to benefit from Cisco IP telephony technology. Progent’s Voice over IP engineers can analyze your current network and Internet connectivity infrastructure to see whether your environment is optimized to handle VoIP products efficiently, help you to select and deploy Cisco hardware and software appropriate for your current needs as well as tomorrow's growth plans, and integrate your Cisco Voice over IP solution with products from third-party companies. Progent is able to provide expertise in the complete line of Cisco IP Telephony offerings including Cisco Unity Express and Cisco Communications Manager.
Enterprise Active Directory Information Technology Consulting Firms Solution Providers
For enterprises with branch offices in California or any region covered by Progent's consultants, Progent's Microsoft-certified network consulting professionals and certified Cisco system consultants offer a range of network support services including project planning, Sarbanes Oxley compliance, office relocations, enterprise security, network architecture, local or remote emergency support, and technical support for data center hosting facilities. A Progent network consultant can show you how to design a multi-office information system that makes smart use of colocation facilities and Internet hosting sites. Progent’s Microsoft certified consultants can help large corporations design, integrate and maintain major rollouts of the latest versions of Microsoft products including Active Directory, Microsoft Exchange Server, SMS Server, SQL Server, and Enterprise editions of Windows. Progent’s CCIE and CCNP experts can assist you to deploy Cisco technology for connection solutions that incorporate basic, high-speed, integrated, and remote networking.
E-Mail Guard is Progent's affordable antispam and anti-virus solution that offers small companies enterprise-quality defense against spam, viruses, DHA attacks, and other types of email-borne attacks on computer systems. E-Mail Guard is based on Postini's perimeter management technology, a comprehensive suite of web-based spam filtering and virus defense services that defuse email assaults before they are able to breech the company firewall. Perimeter Manager also allows administrators track and control their e-mail systems, irrespective of server platform, hardware technology, or geographic location.
NextWeb offers business class stationary wireless connectivity that can be deployed in days instead of a month. NextWeb offers a variety of wireless data transports including NextWeb wireless T1, wireless DS3, and special occasion wireless broadband access. Progent has an agency agreement with NextWeb and is a Microsoft Gold Certified Partner and a Cisco Systems Partner with the skill to show you how to incorporate NextWeb wireless broadband services to build a world-class, cohesive communications network on a down-to-earth budget.
Network monitoring typically entails observing a network’s resource usage to help identify throughput backups or fix hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free monitoring tools that work under Linux and can be deployed to monitor multi-OS environments where Linux and Windows coexist. Progent's system support engineers can help you use both these tools to tune and repair your network. Progent's UNIX support services offer small companies and developers assistance with managing and servicing UNIX/Linux and Solaris systems that coexist with Windows-based technology.
As the worldwide leader in IP networking, Cisco Systems offers the most comprehensive line of products and technologies for enabling ISPs to deliver highly secure, flexible, value-added voice, video, and data services. Progent's Cisco-qualified IT professionals have extensive background serving the special needs of Internet Service Providers by helping ISPs to architect, implement, and manage fault-tolerant, extensible network solutions suitable for shared public networks.
For businesses with Mac users in Northern California, Progent can provide one-on-one education customized for individuals who wish to expand their understanding of the OS X platform, Apple Mac computers, or Macintosh office productivity applications including Microsoft Word, Excel, and Entourage for Mac.
The Help Desk support delivery structure adopted by Progent offers small and midsize organizations an affordable alternative to reliance on freelance service individuals by offering extensive expertise accessible to numerous support teams, round-the-clock availability of emergency assistance, fast escalation to appropriate experts for handling even the most complex problems, service consistency and reliability, quick follow-up enforced by seasoned service managers, a selection of easy-to-use mechanisms for requesting service tasks, and excellent progress visibility enabled by trouble ticket updates and accessible through a web-based portal.
Progent can supply small businesses in Northern California and major cities nationally with a consultant with knowledge of the new features of MS Word 2007. A consultant from Progent's Experts Team can help you integrate MS Word's productivity enhancing components into the operations of your organization, help with designing templates and developing convenient macros, or offer individual education to keep your business up to speed on Microsoft Word. Progent's staff consultants can help your organization integrate and maintain a secure, high-availability IT system foundation to run your Microsoft Word solutions.
Cisco offers a full product line of routers that includes appliances built to deliver the security, bandwidth, and availability features demanded by small and mid-size companies. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and system availability. Progent can show you how to select and configure Cisco routers to build a reliable foundation for your network and to make it economical to expand as you support new users, open new offices, install new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide help with a range of routers powered by the Cisco IOS platform, such as the Cisco SB 100, the Cisco 800 and 1800 Series Routers, Cisco 2800 and 3800 Routers, as well as legacy 3600 and 3700 Series Routers.
Progent offers voice communications services from AT&T, Broadwing, and Speakeasy. Voice services available through Progent include long distance, toll-free, local, teleconference and web meeting, VoIP, and wireless. Progent can also help you to incorporate voice services into your IT network and your operations processes so that your company receives all the benefits of the revolutionary convergence of voice and data technology. Progent can deliver a full range of VoIP consulting services to give your company a competitive edge and a seamless expansion path as communications technology advances.
The service background of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of more than 11 years of support in Microsoft integration, ensures you success in selecting the edition and set up of Windows 2003 Server that aligns best with your business goals. Progent can also assist you with planning, installing, administering and troubleshooting powerful information technology applications based on Windows Server, and can assist your upgrade from Windows 2000 Server or Windows NT.
Progent’s colocation center IT services are designed for businesses with equipment housed at IDCs or data center colocation hosting sites and requiring on-demand in-person service at the co-location site as well as remote help from Microsoft and Cisco certified experts. Progent offers a full array of IDC and IDC and collocation consulting services such as system architecture evaluation, Windows and UNIX server integration and support, tech support for server and communications infrastructure, development and deployment of high availability configurations, architecting and deploying layered security structures, firewall configuration and support, designing load balancing solutions, and planning high-availability server and storage cluster systems.
