For office network systems located within the state of South Dakota, Progent's Microsoft and Cisco qualified technical team members can provide phone help and remote troubleshooting to resolve your computer system troubles fast and cost effectively. Progent has acquired enterprise-level skills, advanced software utilities, and support knowledge bases to diagnose and resolve computer network problems without the cost and time delays associated with in-person technical service dispatches.

If your South Dakota company is situated outside of the larger urban areas such as Sioux Falls, Rapid City, or Aberdeen, your local computer support options may be limited in expertise, or unavailable during a crisis. This can result in a computer network that is unstable or causing productivity loss due to technical problems persisting for too long. Progentís staff of seasoned network professionals average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a extensive range of technical projects for a broad range of clients. This means you get not only the technical expertise needed for the task, but an expert with proven methods for applying that expertise to provide cost effective network solutions.

Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Consulting
Cisco Unified Communications Manager (CUCM), formerly known as CallManager, is the foundation of Cisco's collaboration solution. Unified Communications Manager and Unified Communications Manager Express offer a modern IP-PBX by integrating closely with complementary apps that include Unified CM IM and Presence Service, Unity Express (CUE) for voicemail, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent's CCIE-certified Cisco Unified CM consultants can deliver effective and affordable remote and onsite expertise to help businesses of any size to build and administer CUCM ecosystems by providing Cisco Unified Communications Manager integration and technical support services that add optimum business value. Progent can help with any aspect of Unified Communications Manager support and troubleshooting in areas such as designing dial plans, integrating VoIP handsets, setting up SIP trunking and PSTN calling, installing ISR G2 routers, creating Cisco UCS server clustering solutions for survivability, performance tuning, and integration with Microsoft Office.

Help with Choosing an Internet Service Provider and an Internet Connection Package
Progent offers access to the affordable services of online Internet connectivity consultants to help your organization to evaluate or enhance your ISP services so your Internet connectivity solution matches your business needs. Support services available from Progent's engineers include evaluation of your existing bandwidth use, carrier and plan analysis and ordering, network provisioning, and overseeing a seamless switchover to a new carrier and/or service arrangement. Network provisioning can include enhancing existing routers and switches and configuring new ones, implementing firewalls, and designing dependable BGP configurations. Progent's ISP, telecommunication carrier and collocation vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Progent's Consulting and Development Services for Microsoft SQL Server 2016
SQL Server 2016 introduces major improvements in speed, capacity, data security, high-availability, BOYD integration, plus built-in BI. Innovations include PolyBase for handling relational and non-relational files in one appliance for big data applications, Jason support, Row-level Security, Mobile Reports, and centralized management of local and cloud-resident operations and services. Progent's Microsoft certified SQL Server 2016 consulting experts can provide remote and onsite support to assist organizations of all sizes to design, implement, manage or debug any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft technologies such as Windows Server, Exchange, SharePoint, Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).

Offsite Data Protection Manager Backup Service
Multi-site data backup is central to any full-fledged business continuity strategy. Progentís affordably priced Offsite DPM-based Backup Service Package incorporates the advanced capabilities of Data Protection Manager with the world-class security facilities of the Herakles co-location center to deliver ongoing, non-disruptive backup for as much as 2.5TB of critical data from one or more of your Windows-powered servers. Progent's managed service package includes all setup, support, and tracking required for a complete offsite backup system.

Immediate Support for Urgent Problems
With Progentís emergency remote computer support services, you can get instant assistance for problems that are causing network disruption. Online help eliminates the long wait and increased cost associated with on-site network help. For day-to-day administration tasks, Progentís online support consultants can perform most jobs within a few minutes of receiving a request, instead of requiring your company to wait for up to a day for on-site help to show up.

Common Examples of Remote Support Services Offered by Progent for Cisco Routers
Among the popular online Cisco router consulting services available from Progent include setting up hostname, DHCP, routing tables, logging, and user accounts; configuring HSRP, aggregation, BGP to EIGRP redistribution, and static route injection into OSPF; fixing BGP peering arrangements, routing maps, and BGP peering; upgrading router's IOS image; setting up and confirming router failover; resolving VPN tunnel and routing issues; making a network diagram and documenting configuration; plus policy and business recovery strategy.

Project Server Expertise
Progent's Microsoft Project Server experts can provide advanced remote and onsite support services for Project Server as well as for all Microsoft platforms that integrate in conjunction with Microsoft Project Server. Consulting services offered by Progent include Project Professional integration, SharePoint 2013 design and configuration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 management,Excel and Microsoft Office 365 Excel development, and Office PowerPoint and Visio webinar classes. Progent offers access to Cisco-certified CCIE consultants to assist your company to optimize your environment to accommodate local, branch, home-based, and mobile workers so they can utilize Microsoft Project Server to collaborate safely and productively. Progent's certified security experts can help your IT team to adopt and police security policies that protect important business data without disrupting the efficient exchange of legitimate data.

Online Seminars for Popular Desktop Applications
Progent provides live online classes for an array of desktop applications and operating systems such as Microsoft Office and Office 365 Excel, Word, Publisher, Outlook, Acrobat Writer, Photoshop, Crystal Reports, and Windows 10 and 8. Online learning offers all the advantages of traditional in-person seminars, such as instant communication between students and teachers, but avoids the expenses of transportation and the challenge of attempting to synchronize the availability of many trainees.

World-class Cisco Help from Experienced CCIE-certified Consultants
Progentís elite team of Cisco Certified Internetwork Expert (CCIE) consultants have been awarded a designation reserved for the most capable specialists for architecting, programming, installing, and troubleshooting a diverse range of Cisco network and interconnectivity solutions. There are only 7,000 CCIEís around the world, and achieving this distinction involves comprehensive proof of competency through written exams and hands-on lab demonstrations to make sure that CCIEís can apply theory to real-world problems. CCIEís have a base knowledge of root networking technologies and protocols that enable quickly creating multi-vendor solutions.

64-bit Computing Upgrade Support Services
Progentís 64-bit migration experts can help you to enhance your servers and workstations affordably from 32 to 64 bits. Progent can help you to understand the risks and benefits of moving to 64-bit processing, plan a cost-effective migration process that reduces operational interruptions, and provide timely online help to assist you to install 64-bit software and application software on your current hardware. Progent's Microsoft qualified processing engineers can assist your company to install the 64-bit versions of Microsoft products such as Microsoft Windows Server 2008, SQL Server, Windows 7, and Office Excel.

Failover Clustering Consulting for Microsoft Windows Server 2008 and Windows Server 2012 R2
Progent offers Microsoft Windows Server 2012 clustering consulting and support, Microsoft Windows Server 2008 R2 clustering support services, and Microsoft Windows 2003 clustering support to help your IT organization design clustered server environments that offer high uptime, even for normal maintenance functions. This high-availability is feasible because a single server in a cluster can be brought off-line for maintenance work without affecting clients. Clustering also allows support personnel to install critical security enhancements during normal working hours without affecting user productivity.

Configuration of Cisco's Managed Switches
Progent's Cisco CCIE-certified network consultants can provide advanced online and onsite support and troubleshooting for Cisco's Catalyst, Nexus and Meraki series of managed switches for environments that run the gamut from small companies and campus LANs to giant data centers and public clouds. Progent can show you how to implement Cisco's rapidly evolving switch solutions to achieve the speed, scale, uptime, virtualization support, data protection and ease of management needed by your organization. To learn about Progent's consulting and troubleshooting services for Cisco's extensive portfolio of Catalyst switches, refer to Catalyst switch consulting and support services. To find out about Progent's support for Cisco's Nexus line of switches, refer to Cisco Nexus switch consulting and support. To find out about Progent's support for Meraki switches, see Cisco Meraki switches consulting and troubleshooting services.

Linux Consulting and UNIX/Windows Integration
If your business network combines Linux technology with Windows, Progent can help you to incorporate your servers into an efficient network that allows all your platforms to coexist peacefully for easy management, transparent dataflow, fault tolerance, high throughput, and tight security. If you are writing or testing Linux based-software on a network that includes Microsoft-powered servers, desktops, and application software, Progent offers full-service network outsourcing that allows you to focus on your area of expertise.

Security Vulnerability Evaluation for Small and Mid-size Businesses
Progent offers two ultra-affordable service packages designed to allow small companies to get an impartial security assessment from a certified security engineer. With Progent's External Network Security Inventory Scan, a security engineer runs a comprehensive test of your IT infrastructure from beyond your firewalled perimeter to determine possible risks in the security posture you expose to the public. With Progent's Internal Security Inventory Scan, a security expert runs a system scan from an authorized computer within your firewall to determine your exposure to inside attacks. The two security inventory packages are configured and run from a protected remote site.

Comprehensive Documentation of Services Provided
Progent provides full and meaningful reports of all support activity to make sure clients do not feel like a hostage to their IT service provider. Progent sends e-mail accounts of support activity immediately after completion of each support interaction, and also provides a hard copy along with monthly billings. Comprehensive network support reporting makes it less disruptive for clients to transfer to a different support organization or take on increased support duties in house. Good service reporting also give management the visibility required to determine the value of maintenance services and produce more realistic IT budgets.

Spam and Virus Filtering Services and Email Encryption
Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver web-based control and world-class security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter.

Get in Touch with a Progent Computer Consultant
To find out how to get in touch with a Progent network support expert for remote or onsite assistance in , call 1-800-993-9400 or go to Remote Computer Help.

© 2002- 2017 Progent Corporation. All rights reserved.