For business computer networks located throughout the state of South Dakota, Progent's Microsoft qualified technical team members can deliver remote phone support and troubleshooting to solve your computer network problems fast and affordably. Progent has acquired enterprise-class skills, software utilities, and support knowledge bases to troubleshoot and resolve IT problems without the expense and time delays associated with on-site technical service dispatches.

If your South Dakota business is located beyond the larger metro areas such as Sioux Falls, Rapid City, or Aberdeen, your local computer support choices may be limited in technical expertise, or not available during an emergency. This results in a office network that is unusable or causing efficiency loss due to technical problems continuing for too long. Progentís staff of field proven network engineers average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a extensive variety of technical tasks for a extensive range of clients. This means you get not only the technical expertise needed for the job, but a professional with field proven methods for applying those skills to assist with affordable network solutions.

Juniper Consulting Services
Progent's Juniper Networks-certified network engineers can help you to design and deploy Juniper Firewall and VPN platforms, enhance and troubleshoot your infrastructure, and upgrade efficiently from discontinued equipment to the latest releases. Progent's Junos OS engineers can provide expertise with Juniper's flagship network control software to help you to streamline the management and strengthen the protection of your Juniper VPN appliances and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS operating system products and can assist organizations manage environments that include a mix of Juniper's OS platforms.

Common Examples of Online Support Services Available from Progent for Cisco Routers
Some of the popular online Cisco router support services offered by Progent's certified Cisco experts include setting up hostname, DHCP, routing maps, NTP, security logon banner and user accounts; configuring iBGP and HSRP, aggregation, BGP to EIGRP redistribution, and static route injection into OSPF; fixing NAT configurations, routing configuration, and BGP peering arrangements; upgrading router's IOS image; setting up and confirming router failover; fixing VPN tunnel problems; creating a network diagram and documenting router setup; plus policy and redundancy planning.

Best Practices Followed by Expert Engineers
Many companies located away from cities with plentiful network consultants resort to poorly trained or unseasoned local resources for critical computer network support. This can result in a system that is undependable or unproductive. Progentís team of Microsoft and Cisco qualified consultants average over a decade of real-world industry background, in the front lines of IT support, providing an extensive range of information system services for a broad mix of clients. Consequently, with Progent you receive not only expert technical skills, but an engineer who follows computer industry leading practices in applying those skills to solve actual business system problems efficiently and in a consistent fashion.

The Progent Test Lab at the Herakles/QTS Internet Data Center
Progent's Test and Training Lab at the QTS (formerly Herakles) Colocation Center in Sacramento, California is available for piloting line-of-business applications, developing efficient migration procedures, evaluating and optimizing performance, planning or validating disaster recovery solutions, mitigating compatibility problems, and establishing training environments for new products and technologies. For Progent clients without adequate in-house resources to assemble proper test systems, the lab reduces capital outlay and engineering risk while keeping critical IT projects on schedule.

NetApp MetroCluster Disaster Discovery Software
NetApp MetroCluster is a disaster recovery software suite that uses failover storage clustering along with replication to deliver fast, zero data loss disaster recovery (DR) between sites that are as far as 185 miles (300km) away from one another. Progent can provide access to a certified NetApp MetroCluster expert who can help your business to plan, configure, manage, update, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster environment that meets your technical requirements and IT budget. Progent can ensure you adhere to best practices for installing your MetroCluster environment by delivering help with tasks like assigning disk pools, arranging aggregate and plexes layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a configuration replication network, and testing your disaster recovery system to prove compliance with industry standards and regulatory mandates.

Unified Communications Manager and Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), originally branded CallManager, operates as the heart of Cisco's collaboration portfolio. Cisco Unified CM and Unified Communications Manager Express (CME) provide a location-independent IP-PBX solution by integrating with apps such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's CCIE-certified Cisco Unified CM consultants can assist with any facet of CUCM setup and debugging in areas such as integrating VoIP phones and desktop video IP phones, reviewing dial plans, integrating SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE networking support, designing Cisco UCS server failover solutions for survivability, and integration with Microsoft Exchange Server and Skype for Business.

Eliminate Dependence on Freelance Consultants
By developing a partnership with a full-service network support organization such as Progent as opposed to a freelance consultant, your company is assured timely availability of knowledgeable professionals whenever you require them. You do not have to worry that illness, training, vacations, or conflicting priorities with other clients will leave you with no help when you have a crisis.

Exchange Server 2013 Migration Support
Microsoft Exchange Server 2013 incorporates major improvements to the functionality of Exchange 2010 and introduces powerful new features as well as a redesigned architecture. These enhancements favorably impact vital areas such as manageability, availability, security and compliance, operational costs, collaboration, scalability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can deliver remote or on-premises expertise to assist your organization to administer, tune and troubleshoot your Exchange 2013 environment. Progent can also provide Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you move to a more current release of Exchange Server in a local, cloud-hosted, or hybrid deployment model.

Microsoft SharePoint Server Consulting Services
Progent's Microsoft-authorized Microsoft SharePoint 2013 engineers, Microsoft SharePoint 2010 developers and SharePoint Server 2007 experts can show you how to rationalize the business case for implementing the current release of Microsoft SharePoint Server, advise you on the most appropriate edition of Microsoft SharePoint Server for your circumstances, offer configuration and integration services, help you to set up MS SQL Server as a supporting database manager, optimize your network infrastructure, integrate your standard and customized application software to work with SharePoint, design a company-wide security plan that incorporates portal technology, and provide troubleshooting and Call Center support.

Data Backup/Restore Consulting Services
Progent's backup consultants can provide support for a wide array of utilities and technologies that deliver solutions for backing up Microsoft Windows, Mac, and Linux/UNIX servers and workstations as well as laptops and handhelds. Progent can help you with all major data protection products by delivering services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite integration. Progent also offers support for Acronis, MozyPro, Retrospect for Macintosh, Apple Time Machine, Symantec Backup Exec, BackupAssist Software, HP Data Protector, and FLARs. For enterprises, Progent offers VMware Site Recovery Manager (SRM) consulting. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and medium-sized businesses as a low cost end-to-end service for reliable backup/disaster recovery (BDR).

Planning and Configuration Support for Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified consultants can provide Aironet wireless AP configuration support and Cisco Wi-Fi controller integration to help you benefit from the 802.11ac Wi-Fi specification to get three times the performance for your Wi-Fi network while increasing the area covered.

Linux Support and Windows/Linux Integration
If your business network mixes Linux technology with Windows, Progent can assist you to incorporate your servers into an efficient network that permits all your platforms to coexist for simpler management, seamless data exchange, fault tolerance, high throughput, and tight security. If you are developing Linux applications within an environment that includes Microsoft-based servers, workstations, and applications, Progent can provide full-service support outsourcing that frees you to focus on your area of high-value expertise.

After-hours Online Support
Progent's economical after-hours remote support program provides companies round-the-clock availability of online support from Progent's Technical Response Center. Support services offered beyond standard work hours include resolving issues with Windows servers, Windows desktop support, help with Microsoft Office applications, system backup and recovery, and basic routing and switching support for Cisco technology.

Talk to a Progent Computer Support Expert
To learn how you can get in touch with a Progent computer consultant for online or onsite help in , phone 1-800-993-9400 or go to Online Network Support.

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