For small business networks located throughout the state of South Dakota, Progent's Microsoft qualified technical team members can deliver remote phone assistance and troubleshooting to repair your computer network issues quickly and cost effectively. Progent has developed enterprise-level skills, sophisticated tools, and support databases to diagnose and fix IT problems without the cost and time delays normally associated with in-person technical service calls.

If your South Dakota company is situated beyond the larger metro areas such as Sioux Falls, Rapid City, or Aberdeen, your local network support options may be limited in technical expertise, or not available during an emergency. This results in a network that is unusable or causing productivity loss due to technical problems going unresolved for too long. Progentís staff of field proven network consultants average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a broad range of technical tasks for a extensive range of clients. This means you obtain not only the technical know how needed for the job, but an expert with demonstrated methods for applying that expertise to deliver efficient network solutions.

Business Intelligence Reporting and Analytics Consulting
Progentís BI reporting consultants can provide online and onsite expertise to assist you with any phase of business intelligence (BI) reporting ranging from troubleshooting or modernizing applications to planning and deploying an advanced business intelligence solution. Progent's management reporting experts can assist your company to maintain your current BI system, help you to upgrade reports from an outdated reporting product to a modern solution, and provide custom remote mentoring to meet your specific needs. Progentís management reporting consultants offer experience in the leading BI reporting and visualization tools such as Microsoft's SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Designer.

PC Desktop Consulting and Support Services
Progent's desktop support team can help your company to set up workstations, notebooks, or handheld computers individually or help your business to plan and execute a large-scale move to a new version of an OS or an updated version of an important end-user application. Progent's certified desktop consultants can install programs from Microsoft's Office family of productivity products or Microsoft Dynamics accounting and CRM programs on your workstations so they integrate efficiently with other Microsoft applications, products from popular publishers, SQL databases, and key solutions throughout your network. As an example, Progent can set up Microsoft Outlook on a workstation or laptop to support both the work profile of the user and the security requirements of your business. Progent can also offer on-line and on-site troubleshooting support for desktops.

Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, an honor given only to the top tier of businesses that operate closely with Microsoft, have proven their technical skills, and have verified customer references. Gold Partners are required to maintain large staffs of IT experts who have undertaken comprehensive proficiency testing. Gold Certified Partners are given access to exclusive support and training programs from Microsoft and early access to new software for training and evaluation purposes.

Oracle Database Administration Services and Software Development
Progent can provide help from an Oracle certified expert for Oracle database administration support or an Oracle software programmer for creating database business applications. Progent's Oracle database administrators can assist your business to simplify critical Oracle management tasks including database tuning, backup/recovery strategies, and database protection. Progent's Oracle software developers can assist your company to build, test, troubleshoot, or port Oracle applications using PL/SQL. Progent has experience using Oracle SQL Developer, SQL *Plus, and JDeveloper and can also help you to optimize existing SQL programs using Oracle's SQL Access Advisor.

Online Seminars for Popular Desktop Apps
Progent provides live online training for popular desktop applications and environments including Microsoft Excel, Word, PowerPoint, Project, Acrobat Writer, Photoshop, Crystal Reports, and Windows 10 and Windows 8. Live online education provides the benefits of conventional classroom sessions, such as immediate communication between clients and trainers, but avoids the expenses of travel and the hassle of attempting to accommodate the availability of many workers.

Wi-Fi Site Survey
Progentís Wireless Site Survey assists you to design and implement a Wi-Fi wireless network customized for your environment, providing you a wireless solution that delivers the reception, performance, load-handling capability, QoS, data protection, and hand-off capability your company needs. Progent's Wireless Site Survey services are available either as an economical online service or as a more detailed on-premises service. Progentís on-premises wireless survey includes onsite inspection, spectrum and security assessment of your current WLAN, analysis of your site's layout, testing for RF contention, signal propagation modeling, identification of the best locations for customer-specified Wireless Access Points including Cisco Aironet APs, Cisco Meraki access points and Apple AirPort devices, and a comprehensive report defining a new wireless network.

Web Development Consulting
If you want to revamp your corporate Web site, develop internal web sites for applications like human resources or employee education, establish a standout Web presence for a new venture, or create enterprise-class, database-driven web applications, Progent can provide talented and experienced web architects and programmers. Progent's experts can also assist your company to support your web environment by designing and managing a secure, dependable server and communications infrastructure featuring offsite and wireless access. Services available through Progent's Experts Team include web Site design, web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 classes for popular web site authoring tools. For database-intensive web sites, Progent can provide the services of MS SQL Server developers, Oracle programmers and DBAs, and MySQL experts.

Microsoft Access Database Application Programming
Progent's Microsoft Access consultants can provide affordable remote support for all editions of Microsoft Access including Access desktop and Access Web App and offers expert help for Access application development, database conversion, performance optimization, report design, and troubleshooting. Progent also offers custom webinar training for Access programming and DBA services.

System Center Data Protection Manager Support Services
Progent's Microsoft-certified Microsoft Data Protection Manager consultants can help your company to develop an effective workplace recovery plan, implement an affordable non-stop network infrastructure, configure a Data Protection Manager-powered backup and recovery solution, comprehensively test your system, educate your IT personnel or regular service providers how to manage Microsoft SCDPM, or handle complete information technology outsourcing services including off-site housing of virtual or physical SCDPM machines in Progent's world-class data center.

Collaborative Approach to Support and Technical Issue Escalation
Information networks have become ever more complex. At the same time, typical small business computer networks include products from many different vendors. This makes network integration and support increasingly challenging. It is impossible for even the most experienced engineer to have in-depth knowledge in all areas of computer technology, or broad hands-on experience in the thousands of brands, versions, and updates that small businesses incorporate in their IT networks. Progent utilizes a collaborative approach to computer support and depends on application specialists to bring in-depth knowledge when needed to resolve complex technical issues effectively, at the least cost to your company.

After-hours Remote Support
Progent's affordable extended hours remote technical support program offers companies round-the-clock availability of remote technical support from Progent's Technical Response Center (TRC). Support services offered outside regular business hours include resolving issues with Microsoft servers, MS Windows desktop support, help with Microsoft Office applications, network and system backup and recovery, and basic routing and switching support for Cisco technology.

Responsiveness of Progent's Technical Response Center for Online Technical Support
Progent's Technical Response Center is dedicated to providing the best quality of online IT support offered anywhere for emergency and non-critical issues. For emergency problems that affect multiple users, vital people, or a mission-critical program, the TRC is set up to respond in one hour or less. For non-critical issues, the TRC is committed to respond in two hours or less. Under any circumstance, your trouble ticket will be generated quickly and accurately, You will receive an acknowledgement from the trouble ticket system, and the TRC will contact you regarding each resolved issue to make sure you are satisfied with the outcome and willing to close out the trouble ticket. Find out more concerning Progent's TRC Customer Commitment.

Microsoft Azure Planning and Integration Consulting
Progent's Azure planning and integration experts can help you with any phase of Azure cloud integration including requirements analysis, prerequisites assessment, system design, pilot testing, deployment, automated administration, performance optimization, software license management, disaster recovery strategies, security policy enforcement, and compliance assessment. Progent can help you to set up and debug firewall appliances and VPN tunnels so that your clients can safely connect to Azure resources, and Progent's Microsoft Gold-certified consulting experts can assist you integrate key Microsoft technologies to run in the cloud including Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also help your organization to create a hybrid environment that transparently integrates physical datacenters with Azure services.

Talk to a Progent Computer Consultant
To learn how you can access a Progent network consultant for remote or on-premises support in , phone 1-800-993-9400 or visit Online Network Support.

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