For business network systems located anywhere in the state of South Dakota, Progent's Microsoft and Cisco authorized technicians can deliver phone assistance and troubleshooting to resolve your computer system troubles quickly and cost effectively. Progent has developed enterprise-level expertise, sophisticated tools, and support databases to identify and repair computer network problems without the cost and delays associated with in-person technical service dispatches.

If your South Dakota organization is located outside of the larger metro areas such as Sioux Falls, Rapid City, or Aberdeen, your nearby network support choices may be limited in technical capability, or unavailable during urgent situations. This can result in a computer network that is unpredictable or causing productivity loss due to technical issues continuing for too long. Progentís team of expert network professionals average more than twelve years of real-world industry experience, in the trenches of IT support, performing a large range of technical projects for a diverse range of clients. This means you get not only the technical skills needed for the job, but an expert with proven methods for applying that expertise to assist with excellent network solutions.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so that any looming issues can be addressed before they can impact your network. Find out about Progent's complete ProSight line of value-priced network monitoring and management services for small and mid-size businesses.

Live Online Training Classes for Desktop Applications
Progent offers live online training for a range of client software. Progent's Webinar training covers areas such as Office 365 Excel and Power BI reporting, Microsoft Office 365 Word VBA macro programming, PowerPoint co-editing, Outlook security, Microsoft Office Access rapid application development, Microsoft Dynamics GP customization, and Windows 10 configuration. Online training offers the advantages of conventional classroom seminars, including immediate communication between clients and trainers, but avoids the costs of transportation and the challenge of trying to synchronize the availability of many trainees.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi family of Wi-Fi network appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and managed switches. UniFi devices running on multiple sites with any number of APs can be remotely provisioned and managed with free UniFi Controller software, which centralizes and streamlines deployment, discovery, management, optimization, troubleshooting, monitoring, and analytics. Progent can provide the skills of seasoned wireless professionals who can help you to assess the benefits of UniFi products for your environment and assist you to design, install, administer, and troubleshoot your UniFi solution. To learn more, visit Ubiquiti UniFi Wi-Fi access points consulting and WLAN integration services.

Cisco Unified Communications Manager and Unified Communications Manager Express Consulting
Cisco Unified Communications Manager (CUCM), previously branded CallManager, is the heart of Cisco's communications and collaboration portfolio. CUCM and Unified Communications Manager Express (CME) provide a borderless IP-PBX solution by integrating tightly with apps that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent's CCIE-certified CUCM and CallManager experts can assist with any aspect of CUCM support and debugging in areas such as integrating Cisco Voice over IP phones and video IP phones, designing dial plans, setting up SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE support, designing Cisco UCS server failover solutions for survivability, and integration with Exchange Server and Skype for Business.

Disaster Recovery/Business Continuity Planning Consulting Support
Progent offers advanced remote consulting for disaster recovery/business continuity planning, validation, and training to help you to respond to potential disasters, reduce service disruption for your vital IT functions, avoid lost information, and comply with regulatory mandates and business requirements. Progent's business continuity experts can work closely with your management and IT support staff to provide risk analysis, identify dependencies, identify human and physical resources required to operate your organization, prioritize crucial network services and define allowable recovery times, qualify hot backup sites, set up secure offsite connectivity for crucial employees, plan notification mechanisms and define duties for staff, document a comprehensive recovery and test plan, and train management and technical staff to execute your agreed upon solution. Progent's Windows Server 2016 disaster recovery consultants can help you to plan and deploy a cost-effective disaster recovery solution for hybrid cloud environments utilizing failover cluster tools field-tested in Microsoft's Azure cloud.

Design and Deployment Consulting for Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified consultants offer Cisco Aironet Wi-Fi access point consulting and Cisco Wi-Fi controller integration to help you benefit from the IEEE 802.11ac Wave 2 WiFi standard to triple the speed for your Wi-Fi LAN while expanding the coverage.

Microsoft Windows Server 2012 R2 Consulting Support
Progent's Microsoft-certified Windows Server 2012 consultants can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, create test environments and migration strategies, optimize your infrastructure for local, multi-location, private or public cloud-based, and hybrid environments, train your IT management, team, create a corporate-wide security strategy, streamline IT management, assist with application development, and generate and test a disaster recovery/business continuity plan. If you are considering upgrading from Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid integration consultants can assist you to evaluate the benefits of Windows Server 2016 for your environment and design and carry out an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model.

System Center 2016 Planning and Integration
Microsoft System Center 2016 delivers important enhancements in the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants offer online or on-premises expertise to help businesses of all sizes to plan, deploy, maintain, upgrade or debug Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent offers advanced support for all the technologies that go into building an end-to-end Cisco Jabber solution such as Cisco network devicesand management tools, Microsoft Office 365 apps, Windows and Mac desktops, iOS and Google Android smartphones, SIP interfaces, WiFi systems, cyber security, cloud computing, immersive telepresence systems, PBX systems, business continuity, and other components of a modern collaboration ecosystem.

Comprehensive IT Support for Systems at Colocation Sites
There are hundreds of enterprise-class data center colocation sites in Northern California and major metropolitan areas across the U.S., and Progent's colocation consulting team can enhance your systemís redundancy and performance by helping you select a colocation site that meets the specific requirements of your enterprise including geographic location, size, communications, budget, and value-added features and services. Progentís data center support services are intended for businesses with hardware housed at colocation hosting sites and in need of on-demand on-premises help at the colo facility plus online support from Microsoft and Cisco certified professionals. Progent offers a variety of co-location center support services including system topology evaluation, Windows and Linux server integration and maintenance, troubleshooting for server and communications networking, design and installation of non-stop systems, architecting and implementing layered security defenses, firewall configuration and troubleshooting, configuring load balancing environments, and creating high-availability server clustering systems.

Consulting Services for System Center 2016 Operations Manager
Microsoft System Center 2016 Operations Manager is designed to promote consistent performance and dependable uptime for key workloads by providing unified, cross-platform monitoring of physical and virtual resources installed across local datacenters and cloud environments. Progent's consulting team offers world-class remote and onsite expertise to assist organizations of any size to design, integrate, optimize, enhance and repair SCOM 2016 deployments. Progent's Operations Manager 2016 consultants can assist you to move to Operations Manager 2016 from earlier releases of Operations Manager or from other monitoring platforms, or combine multiple monitoring systems into a cohesive IT management solution. Progent can also help you expand your Operations Manager 2016 scope to include infrastructure hosted on public clouds by delivering Microsoft Azure integration and Amazon AWS hybrid cloud expertise.

ProSight WAN Watch Infrastructure Monitoring and Management
ProSight WAN Watch network infrastructure monitoring and management service makes it simple and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance bottlenecks. Read about Progent's entire ProSight suite of low-cost network management outsourcing services for small businesses.

Contact a Progent Computer Support Expert
To learn how to access a Progent computer support expert for online or onsite help in , call 1-800-993-9400 or visit Remote Network Help.














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