South Dakota Computer Consulting Experts

If your South Dakota organization is located outside of the larger metro areas such as Sioux Falls, Rapid City, or Aberdeen, your nearby computer network support choices may be limited in technical capability, or unavailable during an emergency. This can result in a office network that is unusable or causing wasted time due to technical problems going unresolved for too long. Progent’s staff of seasoned network consultants average more than 10 years of real-world computer industry experience, in the trenches of IT support, performing a extensive variety of technical tasks for a varied range of customers. This means you obtain not just the technical skills needed for the task, but a consultant with demonstrated methods for applying that expertise to provide cost effective network solutions.

Best Practices Followed by Expert Engineers
Many businesses located far from areas with ample expert engineers resort to poorly trained or inexperienced local consultants for vital IT support. This can result in a network that is unstable or inefficient. Progent’s team of Microsoft and Cisco certified engineers average over a decade of real-world industry background, in the trenches of IT support, performing a wide range of technical tasks for a broad mix of clients. Consequently, with Progent you receive not only high-level network engineering knowledge, but an engineer who follows computer industry best practices in applying those skills to resolve real-world information system problems efficiently and in a consistent way.

World-class Cisco Help from Experienced CCIE-certified Engineers
Progent’s exclusive team of Cisco Certified Internetwork Expert (CCIE) network engineers have been awarded an accreditation reserved for only the most accomplished experts for planning, configuring, installing, and troubleshooting a wide range of Cisco networking and interconnectivity products. There are only seven thousand certified CCIEs worldwide, and achieving this distinction requires comprehensive proof of competency through written exams and hands-on testing to ensure that CCIE’s can apply knowledge to practical problems. CCIE’s have a foundational knowledge of core networking technologies and protocols that enable rapidly developing multi-vendor solutions.

Immediate Support for Urgent Problems
With Progent’s urgent online computer support services, your company can get immediate help for problems that are causing lost productivity. Remote help eliminates the lengthy delay and increased expense required for on-site technical support. For typical IT management tasks, Progent’s off-site support consultants can perform most jobs within a few minutes of receiving a request, rather than requiring you to wait for up to a day for on-premise support to show up.

Simple Engagement and Billing Model
Progent has made it easy to be a client. Progent requires no complex contracts, no minimum commitment, no retainer fees, and no minimum job fee. All support time is documented in detail and invoiced to the actual minutes used. By-the-minute invoicing eliminates situations in which clients are charged major dollars for quick fixes. You are billed exclusively for the services you are provided.

Eliminate Reliance on Freelance Consultants
By creating a partnership with a full-service IT support company such as Progent rather than with an individual freelance consultant, your company is assured timely access to capable experts when you require them. You do not have to worry that illness, classes, time off, or conflicting priorities with other clients will cause you to be without help when you have an emergency.

24 by 7 Support for Maximum Network Availability
For businesses with mission-critical network applications, Progent can provide optional online support services on a 24x7 basis. Added to Progent's automated 24x7 network server monitoring packages, this service option can help promote the highest system uptime.

Mac Support
Progent's Apple Macintosh support professionals can provide Mac OS X users a variety of technical services including desktop support, assistance with Apple Mac applications, security and accessibility consulting, integration with Microsoft-based environments, and custom training. For business systems based exclusively on Macintosh OS X or for environments incorporating a combination of Mac, Linux, and Microsoft based servers and desktops, Progent has the experience and depth to handle the complexity of designing, configuring and maintaining a network infrastructure that is reliable, secure, fast, and aligned with your business goals.

Collaborative Approach to Support and Technical Issue Escalation
Information networks have grown increasingly sophisticated. At the same time, most small office computer networks include solution from many different vendors. This makes computer integration and support increasingly difficult. It is impossible for even the most experienced engineer to have in-depth knowledge in all facets of information technology, or extensive practical experience in the enormous range of products, models, and revisions that small companies include in their information networks. Progent follows a team methodology to computer support and relies on subject matter experts to bring in-depth knowledge when necessary to fix the most intractable problems effectively, at the lowest cost to your company.

Expert Wireless Engineering and Support
Progent’s Wireless Technology Services offer small businesses a quick, affordable way to select and deploy the latest wireless technology. Few small organizations possess in-house IT groups with the experience or bandwidth to stay current with the fast-changing world of wireless technology, and still fewer have the field-proven experience to see through the hype in order to identify and implement optimal connectivity solutions. Progent’s extensive experience as an integrator and consumer of wireless technology makes it possible to offer expert engineering services for a wide range of wireless applications.

Server Virtualization Support
Progent's network management engineers offer experience with advanced virtual server technologies and can provide Microsoft Windows Server 2008 Hyper-V consulting, VMware Virtual Server help, and Microsoft Virtual Server 2005 help. Progent's consultants can help you provision your network to take complete advantage of virtualization technology, help you to deploy and configure virtual servers to maximize throughput, dependability and maintainability while lowering expenses, recommend and validate business recovery plans that reduce downtime in case of major interruption of your network operations, and deliver continuing maintenance, troubleshooting, and engineering services as your business grows and technology advances.

Cost-effective Network Support Solutions
Many small companies utilize flawed metrics when searching for a computer consultant. Cost per hour is seldom a reliable measure for value. A consultant with inadequate technical background can take many times longer to completethe identical task than a seasoned IT professional. For example, charging a third less per hour, but taking three times longer for the same task is not a deal. Even worse, a badly architected or implemented network environment that is undependable and difficult to manage or upgrade can cost an organization many times over its initial price due to lost productivity. Progent's client testimonials from satisfied businesses across the U.S. indicate the efficiency of Progent's service model and the technical capability of Progent's staff of IT professionals.

Sun Solaris Services
Progent offers your small business access to experienced Sun Solaris engineers, support professionals accredited by Microsoft and Cisco, and security specialists with CISA and CISM certification. Progent’s can provide consulting services to support Sun Solaris integration with Windows and Linux-based networks and can also help your company to implement migrations between Microsoft and Sun-based systems.