for Business Information Technology Systems: Remote Support and Repair
For small business network systems located in the state of South Dakota, Progent's Microsoft and Cisco qualified technical team members can deliver phone support and remote troubleshooting to resolve your network systems troubles fast and cost effectively. Progent has developed top-notch expertise, software tools, and support databases to identify and fix IT problems while avoiding the cost and delays associated with onsite technical service dispatches.
If your South Dakota organization is located beyond the larger metro areas such as Sioux Falls, Rapid City, or Aberdeen, your nearby network support choices may be limited in technical expertise, or not available during an emergency. This results in a office network that is unpredictable or causing wasted time due to technical problems continuing for too long. Progent’s staff of field proven network consultants average more than ten years of real-world IT industry experience, in the trenches of computer network support, performing a extensive range of technical projects for a varied range of customers. This means you get not just the technical skills needed for the task, but a professional with proven methods for applying that expertise to provide efficient network solutions.
Remote Computer Network Administration
Remote access tools and technologies have improved to the point that there is rarely a need for hands-on access to servers in order to provide effective support. With the setup of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be performed remotely by Progent engineers. Remote network administration services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.
Efficient Remote Access Utilities
Sophisticated remote access tools and experienced technicians and consultants combine to enable Progent to solve most network problems quickly and cost effectively. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's technical team members have the advantage of a wide range of Microsoft support tools, technical databases, and extensive on-going training.
VPN Access Support for Leading Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the consultants at Progent's Technical Response Center to access your network remotely without compromising system security.
Fast Access to Progent's Team of Microsoft-certified Consultants
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic regions that lack in-depth experience in Microsoft's latest line of advanced server technologies. All Progent consultants have over ten years of experience working with the Microsoft family of technologies.
Easy Engagement and Billing Structure
Progent makes it easy to be a customer. Progent requires no complicated contracts, no minimum commitments, no retainer fees, and no minimum support time. All consulting time is fully documented and invoiced to the actual minutes used.
Development Services
Progent can provide expert software designers and developers for developing custom business software in areas that include eCommerce, external and internal web sites, Great Plains financials, or Microsoft Dynamics SL, and specialized management reports. Progent has deep experience successfully creating both simple and complex application development projects for companies of all sizes.
Network Monitoring Expertise
Progent offers a range of Network Support Packages based on the proactive problem solving capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your and identifies issues before they can disrupt your network.
Extensive Network Security Evaluation
Progent’s CISSP certified engineers can efficiently perform comprehensive security audits, firewall evaluation and penetration testing on mission-critical business IT networks.
Voice over IP Design and Consulting Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you successfully deploy Cisco CallManager technology. Progent can evaluate your existing network and Internet access infrastructure to asses whether your environment is optimized to support VoIP, help you select and deploy Cisco components appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with technology from other vendors.
Team Approach to Service and Technical Problem Escalation
Computer networks have grown increasingly complex, and even many small office computer networks incorporate software and hardware solutions from many different suppliers, which leads to further integration complexity. It is very difficult for even the most experienced individual to have deep knowledge in all aspects of computer technology, or extensive hands-on experience in the enormous range of hardware and software brands, models, and versions of software that can utilized by small businesses. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to solve complex technical problems efficiently, at the least cost to you.
Sun Solaris Support
Progent offers your small business access to expert certified Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP and CISA certification. Progent’s can provide consulting services to support Sun Solaris co-existence with Microsoft and Linux-based networks and can also help you plan migrations between UNIX and Windows-based environments.
Progent's Microsoft and Cisco qualified network consultants can provide expert support for a broad array of products and technologies and can provide that assistance by phone nationwide or onsite in select cities throughout the country and anywhere in Northern California. Progent offers round-the-clock online help for information systems based on Microsoft Windows, UNIX, Linux, Solaris, or Mac OS X, or for systems that include a combination of Windows and UNIX/Linux technology. Progent also can provide access to the help of Cisco Systems CCIE network engineers for the toughest connectivity problems, as well as the the support of CISA and CISM-qualified security consultants to assist with complex security design and troubleshooting. Progent has delivered online troubleshooting to companies in all 50 states in the United States.
E-Mail Guard is Progent's economical anti-spam and antivirus solution that offers small companies world-class protection from spam, viruses, directory harvesting, and other forms of email-borne attacks on computer systems. E-Mail Guard is based on Postini's Perimeter Manager, a sophisticated suite of web-managed spam filtering and virus defense services that stop email assaults before they can breech the network firewall. Perimeter Manager also allows administrators track and manage their email systems, regardless of server vendor, hardware type, or data center location.
Stealth intrusion checking is a key component of any comprehensive IT system security strategy. Progent’s security professionals can run thorough penetration tests without the knowledge of your company's in-house IT resources. Unannounced penetration testing shows whether existing security defense tools such as intrusion detection warnings and event log analysis are correctly configured and consistently observed.
Progent provides small and medium size businesses expert support for Intrusion Protection Systems and IPSec VPN solutions from major firewall and Virtual Private Network security companies including WatchGuard, Juniper, and Symantec. Progent can help you create a detailed security strategy and choose appropriate products from a variety of vendors to support your security goals while staying within your spending limits.
Speakeasy is a nationwide carrier of broadband data VoIP services. Speakeasy provides a broad variety of data services such as Speakeasy DSL, SDSL, Full T1, and Bonded T1 services. In addition, Speakeasy Hosted provides VoIP PBX solutions. Progent has an agent agreement with Speakeasy and is a Microsoft Gold Certified Partner and a Cisco Systems Partner with the skill to help you incorporate Speakeasy carrier services to build an enterprise-class, integrated communications solution on a down-to-earth budget.
Progent's Microsoft and Cisco authorized Consultants offer several service programs to help medium-size and large businesses create a cost-effective and successful internal Computer Support Helpdesk. Progent's consulting services include ROI analysis, process analysis and enhancement, executive reporting, training of internal personnel, and documentation of processes. Progent's Software Selection and Deployment Support Services help organizations analyze the various high-quality Help Desk application programs available and determine which products may be excessively costly, lack critical capabilities, or align poorly with your company's corporate culture. Progent also offers temporary staffing for companies who want to reinforce their in-house Help Desk staff for occasional projects or to substitute for absent or incapacitated personnel.
Progent is a pioneer in economically delivering world-class network support to small companies. Progent's achievement in handling the network support needs of the chronically underserved small business market is the cumulative result of key technical and process breakthroughs that have eliminated a great deal of the traditional costs out of administering network service, injected unprecedented professional expertise into the support mechanism, and significantly streamlined the solution cycle.
Progent’s Microsoft certified experts offer small and midsize businesses expert support services for Microsoft Operations Manager 2007 and MOM 2005. System Center Operations Manager 2007 and 2005 offer open and scalable enterprise-class operational management by featuring detailed event management, proactive monitoring and alerts, reporting and trend profiling, and system and program-specific intelligence and routines to increase the manageability of Windows Server System networks. Through internal application profiles, Operations Manager 2007 and 2005 allow you to identify your IT reliability problems before they become disasters, increase the payback of your IT operations via actionable best practices, and support your network operations and senior administrative staff by sharing critical service level and performance data. Progent’s Microsoft Operations Manager consulting experts have extensive hands-on experience with Operations Manager 2007 and MOM 2005 and can help your business install and configure MOM in order to optimize the reliability and productivity of your information system.
Progent wants to find full-time, solutions-oriented Microsoft certified engineers with MCSE credentials; Cisco accredited system engineers with Cisco CCNP or CCIE certification; security consultants with CISSP or CISM or comparable security credentials; and high-end network design experts with a background in mobile solutions, wireless connectivity, high availability, business continuity, data protection, and virtual servers. Progent also is hiring professionals to work on our team of desktop service technicians and remote support experts. Also, We are looking for talented managers able to operate productively in our fast-paced, virtual office environment.
Progent's Microsoft-authorized experts can help you rationalize the economic justification for implementing SharePoint Portal Server 2007, consult with you on the most sensible version of Microsoft SharePoint Server for your application, offer configuration and integration services, assist you to install Microsoft SQL Server as a supporting database, optimize your network infrastructure, integrate your off-the-shelf and customized application software to operate with SharePoint Portal Server 2007, develop a comprehensive security plan that incorporates portal solutions, and deliver maintenance and Help Desk support.
Cisco's security and remote access solutions for small to mid-size businesses offer a full range of easy-to-administer security products to help you protect your wired and wireless information system. Cisco's VPN line includes routers, firewalls, and Virtual Private Network access concentrators. Progent's professional consulting staff includes experienced specialists with Cisco Certified Internetwork Expert (CCIE) and CCNP certifications who can help your organization to select Cisco VPN, Cisco RADIUS Security, and additional Cisco security technologies that align best with your business objectives.
Progent’s Microsoft certified consultants provide small and mid-size companies enterprise-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows you to install important software quickly and reliably to appropriate users, reduce software expense and adhere to licensing agreements by determining usage profiles, improve Windows protection by increasing your awareness of weak points and by delivering critical updates, manage your external workforce through industry standards independent of connection or geography, and lower operational costs by fully exploiting the administrative functions built into Windows. Progent’s SMS engineers can help you use SMS economically for automated software and application installation, security patch administration, and asset tracking management including program and hardware inventory.
For small business IT systems, managing and combining virus defense with business continuity plus the preparartion for recovering vital systems after a serious attack requires an on-going effort that entails a sophisticated set of software utilities, processes, and security policies. Progent’s CISSP and CISM qualified security experts can assist you with system security and virus defense at any level, from security assessments to designing a complete security strategy. Progent’s security support offerings include affordable hourly or contract service to help clients install and manage protected small company information networks based on Microsoft Windows and Cisco Systems solutions. Progent supports information security technology from all leading security defense vendors including Cisco Systems Firewall, Veritas, Juniper, Symantec, Trend Micro, Sonicwall, Neoteris, Ingate, and Watchguard. Progent’s network security consulting specialists can provide expertise in physical security, mobile security, operations security, hardware security, applications development security, security architecture, security administration, security planning, security evaluation, and network security testing. Progent can also assist with telecommunications, network and Internet security, access permission systems and processes, business continuity planning, information backup, and cryptography.
Progent provides Microsoft Windows 2003 Cluster Server expertise to help your organization implement fault-tolerant clustered servers that can provide 24x7 operation. Clustered Windows servers for fault-tolerant networks include Microsoft Windows Cluster Server, Microsoft SQL Cluster, and Exchange Cluster Server. By helping you design non-stop clustered server solutions around Microsoft Windows Server 2003 Cluster, Progent’s certified Windows engineers make sure that your fault-tolerant clustered servers are configured to optimize the business value of your IT system.
