Value Pricing for IT Outsourcing
Progent bills at a competitive by-the-minute rate for consulting support. Clients are not required to spend money on retainers or monthly commitments that may cause paying for support that is never provided. Progent offers an after-hours remote support program and does not charge for driving time with the exception of emergency help in which on-site labor is under four hours.

Important features and advantages of Progent's value pricing model include:

  • Affordable By-the-Minute Rates
    Progent charges affordable per minute rates for the services of seasoned support professionals. Progentís Microsoft qualified consultants are fast, effective, and experienced. By charging a competitive by-the-minute rate and resolving problems quickly, Progent gives small and medium-size companies the top return-on-investment you can find in the country for network consulting.

  • Streamlined Engagement Model without Retainers or Surcharges for Standard Services
    Progent's simple per-minute engagement model requires no complicated contracts, retainers, or concealed surcharges for support services delivered during regular business hours. Many support organizations have minimum charges or other extra charges that push service bills. For remote support, you are billed only for the actual minutes Progent spends working on your technical issues. If it only requires a few minutes to resolve your problem, then you are only charged for those few minutes. For scheduled on-site service calls booked at least 24 hours in advance, you owe just for the time when Progent's expert is there on location fixing your technical issues. No on-site charges, driving time, or expenses. Just Progent's competitive per-minute rate. For urgent same-day in-person service calls, you may be required to pay for the Progent consultant's driving time, but not at an increased expedited service rate. Because Progent maintains an extensive pool of expert consultants located across the Northern California area and in major regions throughout the United States, a capable consultant is usually close by to help.

  • Low Overhead Through Leveraged Technology
    Progent provides support in the most efficient way possible so as to produce fast, affordable solutions. By taking advantage of advanced technology, Progent trims the costs from service logistics and reduces administrative expenses. Progent's online support and automated monitoring push service costs down dramatically by handling problems fast and preventing serious failures. Progent's sophisticated virtual office environment allows Progent's consultants to spend more time on fixing IT issues and waste less time on logistics. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

  • Remote Support
    Progent is a leader in delivering secure remote support to business information systems worldwide. When practiced correctly, online service offers significant productivity enhancements and cost savings by dealing with problems in a fraction of the time that would be needed for an on-premises service call. Progent's remote support professionals are able to solve problems quickly, and Progent's low-granularity pricing model for online support protects clients from being billed for help that is never delivered.

  • Proactive Monitoring
    Progent is Northern California's most experienced service company in the application of MS Operations Manager, an advanced platform that proactively monitors key system servers to spot incipient difficulties before they can shut down your network. MS Operations Manager automatically examines event logs from crucial servers, then filters and evaluates these system events based on a comprehensive, continually refreshed service knowledge base. When Microsoft Operations Manager uncovers an anomaly, it runs special corrective routines or emails alerts to notify designated support personnel. MS System Center Operations Manager also generates tracking reports so you can monitor the health of your network. Progent's turn-key IT outsourcing support packages utilize Microsoft Operations Manager to keep business networks productive with the least possible intervention by support technicians.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.

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