Value Pricing for IT Outsourcing
Progent charges a competitive by-the-minute rate for consulting support. Clients are not forced to pay for retainers or monthly commitments that could cause paying for support that is never delivered. Progent offers an after-hours online technical support program and does not bill for driving time except for emergency support where on-site labor is under 4 hours.

Important features and advantages of Progent's value pricing model include:

  • Affordable By-the-Minute Rates
    Progent charges affordable per minute rates for access to seasoned consulting professionals. Progentís Microsoft and Cisco certified engineers are fast, efficient, and experienced. By billing at a competitive by-the-minute rate and solving issues fast, Progent offers small and mid-size businesses the best return-on-investment you can find in Northern California for IT consulting.

  • Streamlined Engagement Model without Retainers or Surcharges for Standard Services
    Progent's simple per-minute engagement model requires no complex service agreements, minimum commitments, or concealed surcharges for services delivered during regular business hours. Many service organizations have minimum commitments or other extra charges that drive up support costs. For online support, you are billed only for the actual minutes Progent spends working on your technical issues. If it only takes ten minutes to resolve your difficulty, then you only pay for those minutes. For regularly scheduled on-site service work reserved at least 24 hours in advance, you owe just for the period when Progent's consultant is there on location fixing your technical issues. No on-site surcharges, driving time, or expenses. Simply our low by-the-minute rate. For urgent same-day on-premises service calls, you could be required to pay for our consultant's travel time, but not at a higher emergency rate. Because Progent offers an extensive pool of expert consultants situated across the Northern California service territory and in major regions across the United States, a capable expert is normally nearby to assist you.

  • Low Overhead Through Leveraged Technology
    Progent delivers support as efficiently as feasible in order to come up with fast, affordable solutions. By exploiting the latest technology, Progent trims the costs from support delivery and reduces operational expenses. Progent's online help and proactive monitoring drive service bills down dramatically by handling anomalies quickly and avoiding catastrophic failures. Progent's efficient virtual office network allows Progent's consultants to spend more time on fixing IT problems and spend less time on logistics. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

  • Remote Support
    Progent is a pioneer in delivering protected online help to business networks anywhere. When practiced properly, remote support provides significant productivity improvements and cost savings by solving problems in a small percentage of the time that would be required for an on-premises service visit. Progent's online support experts can solve problems rapidly, and Progent's by-the-minute pricing model for online help protects clients from paying for support that is never delivered.

  • Proactive Monitoring
    ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.

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