Computer Network Help for Medium-size Companies

Important features and advantages of Progent's value pricing model include:

• Affordable By-the-Minute Rates
  Progent bills at affordable by-the-minute rates for access to proven support experts. Progent’s Microsoft and Cisco certified consultants are quick, efficient, and experienced. By charging a competitive per-minute rate and resolving problems quickly, Progent gives small and mid-size businesses the top return-on-investment available in the San Francisco Bay Area for IT consulting.

• Streamlined Engagement Model without Retainers or Surcharges
  Progent's simple by-the-minute engagement model requires no complex service agreements, retainers, or concealed surcharges. Many service organizations have minimum charges or other extra charges that push service costs. For online help, you pay only for the logged time Progent uses working on your problem. If it only takes a few minutes to solve your difficulty, then you only pay for those minutes. For regularly scheduled on-site support calls reserved at least 24 hours in advance, you owe only for the time when Progent's consultant is there on location fixing your problems. No on-location charges, travel time, or expenses. Just Progent's competitive per-minute rate. For emergency immediate on-premise support calls, you may be required to pay for our engineer's driving time, but not at an increased expedited service rate. Because Progent maintains an extensive pool of seasoned consultants situated across the Northern California area and in major cities throughout the U.S, a capable consultant is normally close by to help.

• Low Overhead Through Leveraged Technology
  Progent provides services as efficiently as feasible so as to produce fast, low-cost solutions. By taking advantage of the latest technology, Progent trims the costs from service delivery and reduces administrative expenses. Progent's online help and automated monitoring push service bills down dramatically by resolving problems quickly and avoiding catastrophic breakdowns. Progent's efficient virtual office network allows Progent's consultants to focus on fixing IT problems and spend less time on logistics. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

• Remote Support
  Progent is a pioneer in delivering secure online support to business networks worldwide. When practiced properly, remote service offers significant productivity improvements and cost reductions by solving problems in a small percentage of the time that would be required for an on-premise service visit. Progent's remote support professionals are able to resolve problems rapidly, and Progent's low-granularity billing model for online support shields customers from paying for help that is never provided.

• Proactive Monitoring
  Progent is the industry's most experienced service firm in the use of Microsoft Operations Manager 2007, an advanced software package that automatically monitors key network servers to spot potential difficulties before they can shut down your business. Microsoft System Center Operations Manager automatically examines event logs from crucial servers, then filters and analyzes these server events based on an extensive, constantly updated service database. When MS System Center Operations Manager uncovers a problem, it runs appropriate remedial scripts or generates alerts to warn designated support personnel. MS Operations Manager also produces trend analytics so you can monitor the health of your information system. Progent's turn-key IT outsourcing support packages utilize Microsoft Operations Manager to keep business networks productive with the least possible intervention by support technicians.

To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or send email to network-support-help@progent.com.