Value Pricing for IT Outsourcing
Progent charges a competitive per-minute rate for technical services. Clients are not required to pay for retainers or monthly commitments that could cause buying consulting that is never provided. Progent offers an after-hours online technical support program and does not charge for travel except for emergency support in which on-site labor is less than four hours.

Important features and advantages of Progent's value pricing model include:

  • Affordable By-the-Minute Rates
    Progent bills at affordable by-the-minute rates for access to seasoned consulting professionals. Progentís Microsoft and Cisco qualified consultants are fast, effective, and experienced. By charging a reasonable per-minute rate and solving problems fast, Progent gives small and mid-size companies the best return-on-investment available in Northern California for network consulting.

  • Streamlined Engagement Model without Retainers or Surcharges for Standard Services
    Progent's simple by-the-minute engagement model requires no complicated contracts, retainers, or concealed surcharges for services provided during regular business hours. Many support organizations have minimum charges or similar added fees that push support bills. For remote help, you pay only for the logged minutes Progent uses dealing with your problem. If it only requires ten minutes to resolve your difficulty, then you only pay for those minutes. For scheduled on-site support work booked at least one day ahead, you pay just for the period when Progent's expert is there on location solving your technical issues. No on-site charges, travel fees, or expenses. Simply Progent's competitive per-minute rate. For urgent immediate in-person support jobs, you could be required to pay for our consultant's travel time, but never a higher emergency rate. Because Progent maintains an extensive pool of seasoned consultants situated across the Northern California area and in major regions across the United States, an available expert is normally close by to assist you.

  • Low Overhead Through Leveraged Technology
    Progent delivers services in the most efficient way possible in order to come up with timely, affordable solutions. By taking advantage of the latest technology, Progent streamlines support delivery and minimizes administrative expenses. Progent's online help and proactive monitoring drive service costs down significantly by handling problems quickly and preventing catastrophic breakdowns. Progent's sophisticated virtual office environment allows Progent's support staff to concentrate on fixing information technology problems and waste less time on logistics. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

  • Remote Support
    Progent is a pioneer in delivering secure online support to business networks worldwide. When performed properly, online service offers dramatic productivity improvements and cost reductions by solving problems in a small percentage of the time that would be needed for an on-premises service visit. Progent's remote support experts can resolve problems rapidly, and Progent's by-the-minute billing model for online service protects clients from paying for help that is never delivered.

  • Proactive Monitoring
    ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.

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