Value Pricing for IT Outsourcing
Progent charges a competitive per-minute rate for technical support. Clients are not required to pay for retainers or minimum commitments that could result in paying for consulting that is never delivered. Progent offers an extended hours remote technical support program and does not bill for driving time except for emergency help in which onsite time is less than 4 hours.

Important features and advantages of Progent's value pricing model include:

  • Affordable By-the-Minute Rates
    Progent bills at affordable per minute rates for access to seasoned consulting experts. Progentís Microsoft qualified consultants are fast, efficient, and experienced. By billing at a competitive by-the-minute rate and resolving problems fast, Progent offers small and medium-size companies the best return-on-investment you can find in the San Francisco Bay Area for IT consulting.

  • Streamlined Engagement Model without Retainers or Surcharges for Standard Services
    Progent's simple per-minute engagement model demands no complex service agreements, retainers, or hidden charges for services provided during regular working hours. Many service firms have minimum charges or other extra charges that inflate support costs. For remote support, you pay just for the actual minutes Progent uses working on your problem. If it only takes ten minutes to resolve your difficulty, then you are only charged for those minutes. For regularly scheduled on-site support work reserved more than 24 hours ahead, you owe just for the time when our consultant is actually on location fixing your problems. No on-site surcharges, driving time, or expenses. Simply Progent's competitive per-minute rate. For urgent same-day on-premises support calls, you could have to pay for the Progent engineer's driving time, but not at a higher emergency rate. Since Progent maintains a large pool of seasoned engineers located throughout the Northern California area and in major regions across the United States, a capable expert is normally nearby to help.

  • Low Overhead Through Leveraged Technology
    Progent delivers services as efficiently as feasible in order to produce fast, low-cost solutions. By exploiting advanced technology, Progent streamlines service delivery and minimizes operational expenses. Progent's remote support and proactive monitoring push service costs down significantly by handling anomalies fast and preventing serious breakdowns. Progent's sophisticated virtual office network allows Progent's support staff to focus on fixing network issues and spend less time on travel. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

  • Remote Support
    Progent is a pioneer in delivering secure online help to business information systems anywhere. When performed properly, online service offers dramatic productivity enhancements and cost reductions by dealing with issues in a small percentage of the time that would be needed for an in-person support visit. Progent's remote service experts are able to solve problems quickly, and Progent's per minuite pricing model for remote help shields clients from being billed for support that is never provided.

  • Proactive Monitoring
    Progent is the industry's most seasoned support company in the use of Microsoft Operations Manager, a state-of-the-art software package that proactively monitors key system servers to identify incipient problems before they can shut down your network. MS Operations Manager 2007 continuously scans event logs from crucial servers, then organizes and evaluates these server events according to an extensive, constantly updated service knowledge base. When Microsoft System Center Operations Manager detects a problem, it runs appropriate remedial routines or generates alarms to notify pre-assigned service personnel. MS Operations Manager also generates tracking analytics so you can monitor the vitality of your information system. Progent's turn-key IT outsourcing support packages utilize Microsoft Operations Manager to keep business networks productive with the least possible intervention by support technicians.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.

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