Value Pricing for IT Outsourcing
Progent charges a competitive by-the-minute rate for technical services. Clients are not required to pay for retainers or minimum commitments that could cause paying for consulting that is never provided. Progent offers an after-hours remote technical support program and does not bill for driving time except for urgent support where on-site labor is less than four hours.

Important features and advantages of Progent's value pricing model include:

  • Affordable By-the-Minute Rates
    Progent charges competitive by-the-minute rates for the services of seasoned consulting professionals. Progentís Microsoft certified engineers are fast, effective, and experienced. By billing at a reasonable by-the-minute rate and solving problems quickly, Progent gives small and medium-size businesses the top return-on-investment you can find in Northern California for IT consulting.

  • Streamlined Engagement Model without Retainers or Surcharges for Standard Services
    Progent's streamlined per-minute engagement model requires no complicated contracts, minimum commitments, or concealed surcharges for services provided during regular business hours. Many service organizations have minimum charges or similar extra charges that push service bills. For remote support, you are billed only for the actual time Progent uses dealing with your problem. If it only takes ten minutes to resolve your difficulty, then you are only charged for those minutes. For scheduled on-site support calls reserved more than one day in advance, you owe only for the time when Progent's expert is there on site solving your problems. No on-location surcharges, travel fees, or expenses. Simply our competitive by-the-minute rate. For emergency immediate in-person service calls, you could have to pay for our consultant's driving time, but never an increased emergency rate. Because Progent offers an extensive team of expert consultants located across the Northern California service territory and in key cities across the United States, an available expert is usually close by to help.

  • Low Overhead Through Leveraged Technology
    Progent delivers services as efficiently as possible so as to produce fast, affordable solutions. By leveraging advanced technology, Progent streamlines support delivery and minimizes operational overhead. Progent's online support and automated monitoring push service costs down significantly by resolving anomalies fast and preventing serious failures. Progent's sophisticated virtual office network enables Progent's support staff to focus on resolving information technology issues and waste less time on logistics. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

  • Remote Support
    Progent is a leader in providing protected online help to business networks anywhere. When practiced properly, online service provides dramatic productivity improvements and cost savings by dealing with problems in a fraction of the time that would be needed for an on-site support call. Progent's online support experts know how to resolve problems rapidly, and Progent's per minuite pricing model for remote service protects customers from paying for help that is never provided.

  • Proactive Monitoring
    Progent is the industry's most seasoned support company in the application of MS Operations Manager 2007, a state-of-the-art software package that proactively monitors key network servers to identify incipient problems before they can shut down your network. Microsoft Operations Manager 2007 continuously scans event logs from crucial servers, then filters and analyzes these system events according to a comprehensive, continually updated service database. When Microsoft Operations Manager uncovers an anomaly, it runs special corrective routines or generates alerts to warn designated service personnel. MS Operations Manager 2007 also produces trend reports so you can follow the vitality of your information system. Progent's turn-key IT outsourcing support packages utilize Microsoft Operations Manager to keep business networks productive with the least possible intervention by support technicians.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.

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