Network Outsourcing for Midsize Companies

Important features and advantages of Progent's value pricing model include:

• Affordable By-the-Minute Rates
  Progent bills at competitive by-the-minute rates for access to seasoned consulting professionals. Progent’s Microsoft and Cisco certified consultants are quick, efficient, and experienced. By billing at a competitive per-minute rate and solving issues quickly, Progent gives small and medium-size companies the best ROI available in the country for information system support.

• Streamlined Engagement Model without Retainers or Surcharges
  Progent's simple per-minute engagement model requires no complex service agreements, minimum commitments, or hidden charges. Many service firms have minimum charges or other extra charges that drive up service costs. For online support, you pay just for the logged time Progent spends dealing with your technical issues. If it only takes ten minutes to solve your problem, then you only pay for those few minutes. For regularly scheduled on-site support work booked more than 24 hours ahead, you owe just for the period when Progent's consultant is there on site solving your technical issues. No on-site charges, driving fees, or expenses. Just our low per-minute rate. For emergency same-day on-site support calls, you may be required to pay for our consultant's driving time, but not at an increased emergency rate. Because Progent maintains a large pool of seasoned engineers located throughout the Northern California service territory and in key regions across the United States, a capable consultant is normally nearby to help.

• Low Overhead Through Leveraged Technology
  Progent provides support as efficiently as feasible in order to produce timely, low-cost solutions. By taking advantage of the latest technology, Progent streamlines service logistics and reduces administrative overhead. Progent's remote help and automated monitoring drive service bills down significantly by resolving problems quickly and preventing serious breakdowns. Progent's sophisticated virtual office network enables Progent's support staff to concentrate on fixing network issues and spend less time on logistics. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

• Remote Support
  Progent is a leader in delivering protected remote support to business networks anywhere. When performed properly, online service offers dramatic productivity improvements and cost reductions by dealing with issues in a fraction of the time that would be required for an on-site support call. Progent's online service experts know how to resolve problems quickly, and Progent's by-the-minute billing model for remote support protects clients from having to pay for support that is never delivered.

• Proactive Monitoring
  Progent is Northern California's most seasoned service company in the application of Microsoft System Center Operations Manager, a state-of-the-art software package that proactively monitors key system servers to identify incipient problems before they can disrupt your business. MS System Center Operations Manager 2007 continuously scans event logs from vital servers, then organizes and analyzes these system events based on a comprehensive, constantly updated support database. When MS System Center Operations Manager 2007 detects a problem, it runs appropriate corrective scripts or generates alerts to notify pre-assigned support engineers. MS System Center Operations Manager also generates trend reports so you can monitor the health of your information system. Progent's turn-key IT outsourcing support packages utilize Microsoft Operations Manager to keep business networks productive with the least possible intervention by support technicians.

To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or send email to network-support-help@progent.com.