Important features and advantages of Progent's value pricing model include:

• Affordable By-the-Minute Rates
  Progent bills at competitive per minute rates for the services of seasoned consulting experts. Progent’s Microsoft qualified engineers are quick, effective, and experienced. By charging a competitive by-the-minute rate and solving problems quickly, Progent gives small and medium-size companies the best ROI available in Northern California for information system consulting.

• Streamlined Engagement Model without Retainers or Surcharges
  Progent's streamlined by-the-minute engagement model demands no complex service agreements, retainers, or hidden charges. Many support organizations have minimum commitments or similar added fees that drive up support costs. For remote help, you are billed just for the actual minutes Progent spends dealing with your problem. If it only requires ten minutes to solve your problem, then you are only charged for those few minutes. For regularly scheduled on-location support calls booked more than one day ahead, you pay just for the time when Progent's consultant is there on site solving your technical issues. No on-location surcharges, travel fees, or expenses. Simply our competitive per-minute rate. For emergency immediate on-site service jobs, you may be required to pay for the Progent engineer's travel time, but not at a higher expedited service rate. Because Progent offers a large team of expert engineers situated throughout the Northern California area and in key cities across the United States, an available expert is normally nearby to help.

• Low Overhead Through Leveraged Technology
  Progent delivers services in the most efficient way feasible in order to come up with fast, affordable solutions. By taking advantage of the latest technology, Progent streamlines support logistics and minimizes operational overhead. Progent's remote help and automated monitoring drive service costs down dramatically by resolving anomalies fast and avoiding serious failures. Progent's efficient virtual office network enables Progent's consultants to spend more time on resolving IT issues and spend less time on logistics. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

• Remote Support
  Progent is a pioneer in delivering protected online help to business information systems worldwide. When practiced properly, remote support provides dramatic productivity enhancements and cost savings by solving issues in a fraction of the time that would be required for an on-site service visit. Progent's online support experts can resolve problems quickly, and Progent's by-the-minute pricing scheme for online support protects customers from having to pay for support that is never provided.

• Proactive Monitoring
  Progent is the industry's most seasoned support company in the use of Microsoft's MOM, a state-of-the-art software package that automatically monitors critical system servers to spot incipient difficulties before they can shut down your network. Microsoft's MOM automatically scans event logs from crucial servers, then filters and analyzes these system events according to an extensive, continually updated support knowledge base. When Microsoft's MOM detects a problem, it executes appropriate remedial scripts or generates alerts to warn designated support personnel. Microsoft's MOM also generates tracking reports so you can monitor the vitality of your network. Progent's turn-key IT outsourcing support packages utilize Microsoft Operations Manager to keep business networks productive with the least possible intervention by support technicians.

To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or send email to network-support-help@progent.com.