Value Pricing for IT Outsourcing
Progent charges a competitive by-the-minute rate for consulting support. Customers are not required to pay for retainers or minimum commitments that could result in buying consulting that is never provided. Progent offers an after-hours online support program and does not bill for travel except for emergency support in which onsite time is under 4 hours.

Important features and advantages of Progent's value pricing model include:

  • Affordable By-the-Minute Rates
    Progent charges competitive per minute rates for the services of proven support experts. Progentís Microsoft certified engineers are quick, efficient, and experienced. By billing at a reasonable per-minute rate and resolving problems fast, Progent gives small and medium-size businesses the best return-on-investment you can find in the San Francisco Bay Area for information system consulting.

  • Streamlined Engagement Model without Retainers or Surcharges for Standard Services
    Progent's streamlined per-minute engagement model requires no complicated service agreements, retainers, or hidden charges for services provided during normal business hours. Many service organizations have minimum commitments or other extra charges that drive up support costs. For online support, you pay just for the actual minutes Progent uses working on your problem. If it only takes ten minutes to solve your problem, then you only pay for those minutes. For scheduled on-location support calls booked more than one day in advance, you owe just for the period when Progent's consultant is actually on site fixing your technical issues. No on-location surcharges, driving time, or expenses. Just our competitive per-minute rate. For emergency immediate in-person service calls, you could be required to pay for our consultant's travel time, but never an increased expedited service rate. Since Progent maintains a large pool of expert engineers situated across the Northern California service territory and in major cities throughout the U.S, an available expert is normally close by to assist you.

  • Low Overhead Through Leveraged Technology
    Progent delivers services as efficiently as feasible so as to produce timely, affordable solutions. By leveraging advanced technology, Progent streamlines support logistics and minimizes administrative expenses. Progent's online help and proactive monitoring drive support bills down dramatically by resolving anomalies fast and preventing catastrophic breakdowns. Progent's sophisticated virtual office environment enables Progent's support staff to concentrate on resolving information technology issues and spend less time on logistics. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

  • Remote Support
    Progent is a pioneer in delivering protected remote support to business networks worldwide. When performed correctly, online support offers dramatic productivity improvements and cost savings by dealing with problems in a fraction of the time that would be needed for an on-premises service visit. Progent's remote service experts are able to solve problems rapidly, and Progent's per minuite billing model for online help protects customers from being billed for help that is never delivered.

  • Proactive Monitoring
    ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.

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