Value Pricing for IT Outsourcing
Progent bills at a competitive per-minute rate for consulting services. Customers are not required to pay for sign-up fees or monthly commitments that may cause buying support that is never provided. Progent offers an extended hours remote support program and does not bill for travel except for urgent help in which on-site labor is less than four hours.

Important features and advantages of Progent's value pricing model include:

  • Affordable By-the-Minute Rates
    Progent bills at competitive by-the-minute rates for the services of seasoned support professionals. Progentís Microsoft certified engineers are fast, effective, and experienced. By billing at a competitive by-the-minute rate and resolving issues fast, Progent offers small and mid-size businesses the top ROI you can find in the San Francisco Bay Area for IT support.

  • Streamlined Engagement Model without Retainers or Surcharges for Standard Services
    Progent's streamlined per-minute engagement model demands no complicated contracts, minimum commitments, or hidden charges for support services delivered during normal business hours. Many support organizations have minimum commitments or other extra charges that inflate service costs. For online help, you pay only for the actual minutes Progent uses dealing with your technical issues. If it only requires a few minutes to resolve your difficulty, then you are only charged for those few minutes. For regularly scheduled on-location support work reserved at least one day ahead, you owe just for the period when Progent's consultant is actually on site solving your problems. No on-site charges, driving fees, or expenses. Just Progent's low by-the-minute rate. For emergency immediate on-site support calls, you may be required to pay for the Progent consultant's driving time, but not at a higher expedited service rate. Because Progent maintains a large pool of seasoned consultants situated across the Northern California service territory and in major regions across the United States, a capable consultant is normally nearby to help.

  • Low Overhead Through Leveraged Technology
    Progent provides support in the most efficient way possible so as to come up with timely, low-cost solutions. By leveraging the latest technology, Progent streamlines service logistics and minimizes administrative expenses. Progent's online support and automated monitoring drive support costs down dramatically by handling problems fast and preventing catastrophic breakdowns. Progent's sophisticated virtual office environment allows Progent's consultants to concentrate on resolving information technology issues and waste less time on travel. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

  • Remote Support
    Progent is a pioneer in providing protected remote support to business networks worldwide. When practiced properly, online service provides dramatic productivity improvements and cost reductions by dealing with issues in a small percentage of the time that would be needed for an on-site support call. Progent's remote service experts are able to solve problems quickly, and Progent's per minuite billing scheme for online support shields clients from being billed for support that is never delivered.

  • Proactive Monitoring
    ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.

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