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   Immediate Expert Remote Network Support - $2.95/Min. - Call 1-866-PROGENT (866-776-4368)
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  Nationwide Remote Help:
Small Business Network SupportNationwide Support
IT Co-sourcing Article in Milwaukee, WINationwide  866-776-4368
  San Francisco Peninsula:
California San Francisco Network Support GroupSan Francisco
San Francisco  415-321-5400
San Mateo Computer Network Specialist in CaliforniaSF Peninsula
SQL 2014 Small Business IT Support FirmsSan Mateo  650-931-2400
  Silicon Valley:
Northern California Nationwide Computer Network Support for San JoseSan Jose - Santa Clara
Server Help for Louisville KentuckySan Jose  408-240-9400
California Redwood City Network Architect FirmsPalo Alto
Palo Alto  650-543-0400
Milpitas Computer Network ConsultingFremont
Networking Help for CiscoFremont  510-933-0400
  East Bay:
California Information Technology Manager for BerkeleyEast Bay
Oakland  510-899-7400
Northern California Hayward Tech ConsultantsHayward
Consulting Services for LinuxHayward  510-300-1400
Contra Costa County Consulting Services Firm in CaliforniaContra Costa County
 SQL 2014 Repair Installation in Newark New JerseyWalnut Creek  925-362-2400
Consultant for San Ramon in CaliforniaPleasanton - San Ramon
Integration Support for Fedora Linux, Solaris, UNIX in El PasoPleasanton  925-621-2400
  North Bay:
California Consulting Service FirmSan Rafael
 Windows 2008 Server Information Technology Outsource Boston,  Suffolk CountySan Rafael  415-526-1400
Computer Firms for Sonoma in Northern CaliforniaNorthern Sonoma County
Remote Technical Support for Microsoft SharePoint San LeandroSanta Rosa  707-303-4400
Sonoma County Technology Consulting CompanySouthern Sonoma County
Microsoft SQL 2014 Integration SpecialistsPetaluma  707-559-7400
Cisco and Microsoft Certified Installation for Solano County CaliforniaVacaville - Fairfield
Job OpeningsVacaville  707-470-1313
  California Central Valley:
Software Consulting for Sacramento CaliforniaSacramento
Cisco Software RecoverySacramento  916-273-1400
Fair Oaks Network Engineers CaliforniaRoseville - Citrus Heights
Roseville  916-910-1200
  Monterey Bay:
Network Installation for Santa Cruz in CaliforniaSanta Cruz
Arlington CISSP Engineer Telecommuting JobSanta Cruz  831-600-4300

Remote Computer Network Troubleshooting

for Small and Mid-size Company IT Systems
The Technical Response Center's Customer Commitment


Progent Technical Response Center Extended Hours SupportProgentís Technical Response Center (TRC) is committed to providing Progentís customers with the highest quality care available for urgent as well as standard technical issues. Progentís commitment to excellence is evidenced by consistent and friendly communication with you, the ability to bring you the best possible resource to meet your technology needs, plus thorough and complete follow-through on your tickets.

One-hour Response for Urgent Issues
For urgent issues, the TRC endeavors to respond to your service request in one hour or less. The TRCís guidelines for urgent issues are:

  • Outages in your environment that affect multiple people
  • A technical issue of any type that affects a key individual in your organization
  • Unavailability of a critical application
Two-hour Response for Standard Requests
For standard service requests, the TRC endeavors to respond to you within two hours or as specified in your request. For example, a request to schedule service at the end of the week or to make a call back the following day will be given the proper attention.

It is important to note that requests for specific engineers will be honored as well, but may delay the TRCís response based on that engineerís availability.

The TRCís Commitment to You for All Service Requests
Regardless of the nature of your service request, the TRC will follow these procedures:

  • Your ticket will be created promptly and accurately
  • You will receive an acknowledgement from the ticketing system for your request and will be provided a ticket number
  • If the TRC is unsure about what you have requested, you will be asked to clarify
  • The TRC will check with you on each resolved issue to verify you are comfortable with the outcome and ready to close the ticket
Progent strives to achieve excellent customer service and satisfaction with every issue we handle. If at any time you have questions, concerns, or compliments, we want to hear all of them.

For a datasheet describing the Technical Response Center's customer commitment, download the TRC Customer Commitment Datasheet. (PDF - 109 KB)

Get Support Now
If you need support now and are not currently a Progent client, you can use the web sign up service to receive support now.†This support costs $2.95 per minute. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at $2.95 per minute per engineer. To sign up for this immediate support, click here.

Progent's Extended Hours Support Program
Progent offers 24x7 online support to customers who have enrolled in the Extended Hours Support Program. If you are interested in learning about Progent after-hours support, visit Progent's Extended Hours Support Program.
















© 2002- 2018 Progent Corporation. All rights reserved.


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Support Services SharePoint Server Professional Washington District of Columbia
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System Center 2012 Virtual Machine Manager Engineer Consulting Services for System Center 2012 R2 Virtual Machine Manager
System Consultants for Portland, Oregon Guru
System Consulting for SQL 2012 IT Outsourcing Group for SQL Server 2016 Louisville, Jefferson County
System Recovery for Santa Clara Small Business Computer Consulting Firm California
Technical Consulting Online Support for BlackBerry BPS
Technical Consulting Networking Support for Cisco Certified CCIE
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Technology Consulting for Rhode Island Dell DRAC Professional in San Antonio, TX
Technology Professional for Voice over IP Microsoft Presence Awareness IT Consultant
Technology Support Microsoft Certified Expert Migration Consulting for North Bay in California
Telecommuting Jobs for Microsoft MCITP Support Morgan Hill Santa Clara County Job Opening
Tennessee Small Business Network Consulting Delaware Remote Troubleshooting for UNIX
Texas Network Engineer Network Support for IT Outsourcing Hampton, VA
Training for Macintosh Applications Training for Adobe After Effects
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Urgent Network Troubleshooting IT Outsourcing Computer Network Consulting company Green Bay De Pere
Utah Installation Remote Help Desk Information Technology Outsourcing Firm
Utah Security Consulting Companies System Center 2012 Virtual Machine Manager Support San Rafael
Vermont Design BlackBerry Synchronization Small Business Computer Consulting Group
Virtual Help Desk Configuration Specialists in Chicago, IL
Washington Tech Cisco Computer Consulting Company Downtown Dallas
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Windows Server 2003 Small Office IT Outsourcing Windows 2008 Server Server Support in Montgomery
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Windows Server 2012 Active Directory Engineer Windows Server 2012 Active Directory Consulting Services in Oklahoma
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Windows Server 2012 R2 Computer Consulting Group Windows 2003 Server Network Consultant San Francisco
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Worldwide Phone Support IT Solution Providers Contractor for SQL Server 2012
iPhone and Exchange integration Network Consultants iPhone LDAP Help and Support
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Michigan Small Business Network Consulting Group


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Sampling of Cities
Where Progent Has
Provided Remote Support

Aberdeen, NC
Alameda, CA
Alamo, CA
Alpharetta, GA
American Canyon, CA
Anacortes, WA
Anaheim, CA
Anchorage, AK
Annapolis, MD
Aptos, CA
Arlington, GA
Arlington, TX
Arnold, CA
Atherton, CA
Atlanta, GA
Auburn, MA
Austin, TX
Baltimore, MD
Bayswater, WA
Beaverton, OR
Bellevue, ID
Belmont, CA
Bend, OR
Benicia, CA
Berkeley, CA
Berlin, CT
Blacklick, OH
Blacksburg, VA
Bloomington, MN
Blythe, CA
Boca Raton, FL
Boise, ID
Boston, MA
Brisbane, CA
Broadway, VA
Brooklyn, NY
Broomfield, CO
Brunswick, GA
Burlingame, CA
Cameron Park, CA
Camp Hill, PA
Campbell, CA
Cambridge, MCA
Carmel, CA
Carmichael, CA
Castro Valley, CA
Chicago, IL
Chino, CA
Christiansburg, VA
Cincinnati, OH
Citrus Heights, CA
Cleveland, OH
Clifton, NJ
Coconut Grove, FL
Colleyville, TXC
Colorado Springs, CO
Columbia, SC
Columbus, OHC
Concord, CA
Coral Springs, FL
Cornelia, GA
Corpus Christi, TX
Corte Madera, CA
Costa Mesa, CA
Cottonwood, AZ
Cromwell, CT
Cupertino, CA
Cypress, CA
Dallas, TX
Daly City, CA
Danville, CA
Darien, IL
Decatur, GA
Del Rio, TX
Denver, CO
Dixon, IL
Downey, CA
Dublin, CA
Eagan, MN
Eagle, ID
East Palo Alto, CA
Eden, NC
Edgecomb, ME
El Cajon, CA
El Cerrito, CA
El Dorado Hills, CA
El Granada, CA
El Paso, TX
Elgin, IL
Emeryville, CA
Escondido, CA
Fairbanks, AK
Fairfield, CA
Farmington, NM
Fayetteville, GA
Fergus Falls, MN
Fontana, CA
Fort Worth, TX
Foster City, CA
Fremont, CA
Frisco, TX
Fort Lauderdale, FL
Fort Worth, TX
Flushing, MI
Gardner, IL
Geyserville, CA
Gilroy, CA
Glendale, CA
Grand Ledge, MI
Granite Bay, CA
Granite Falls, NC
Grass Valley, CA
Greenbrae, CA
Greenfield Center, NY
Greenville, SC
Greenwood Village, CO
Grenada, MS
Grover City, CA
Hartley, TX
Hayward, CA
Heathrow, FL
Herndon, VA
Highland Park, IL
Hillsboro, OR
Houston, TX
Honolulu, HI
Houston, TX
Huntsville, AL
Hurricane, UT
Indianapolis, IN
Irvine, CA
Irving, TXA
Irving, CA
Itasca, IL
Jackson, MO
Jackson, TN
Jackson, WY
Jacksonville, FL
Jefferson, OH
Jersey City, NJ
Johnstown, PA
Kapolei, HI
Kansas City, MO
Kent, WA
Kodiak, AK
La Jolla, CA
La Mesa, CA
Lansing, MI
Larkspur, CA
Las Vegas, NV
LaVergne, TN
Lawrenceville, NJ
Leawood, KS
Lexington, KY
Lincoln, CA
Little Rock, AR
Livermore, CA
Loganville, GA
Lodi, CA
Londonderry, NH
Long Beach, CA
Los Altos, CA
Los Angeles, CA
Los Gatos, CA
Louisville, KY
Lubbock, TX
Lutherville, MD
Madisonville, LA
Manteca, CA
Marion, IA
Martinez, CA
Maui, HI
Manteca, CA
Mather, CA
McKenzie, TN
McSherrystown, PA
Menlo Park, CA
Mertztown, PA
Mesa, AZ
Miami, FL
Milford, DE
Milford, NH
Mill Valley, CA
Milpitas, CA
Milwaukee, WI
Milwaukie, OR
Minneapolis, MN
Modesto, CA
Monterey, CA
Moraga, CA
Morgan Hill, CA
Mountain View, CA
Mt. View, CA
Mulino, OR
Nantucket, MA
Napa, CA
Napa, CA
Naperville, IL
Nashua, NH
Nevada City, CA
New Orleans, LA
New York City, NY
Newark, CA
North Kingstown, RI
Novato, CA
Oak Park, IL
Oklahoma City, OK
Oakland, CA
Oakland Park, FL
Oakville, MO
Omaha, NE
Ontario, OR
Orange, CA
Orem UT
Orinda, CA
Orlando, FL
Owings Mills, MD
Oxnard, CA
Pacheco, CA
Paget, Bermuda
Palm Beach, FL
Palm Beach Gardens, FL
Palo Alto, CA
Panama City, FL
Paso Robles, CA
Patterson, CA
Petaluma, CA
Phoenix, AZ
Pittsburg, CA
Pittsburg, PA
Plano, TX
Pleasant Hill, CA
Pleasanton, CA
Plum, PA
Plymouth, MI
Point Reyes Station, CA
Point Richmond, CA
Portland, OR
Portola Valley, CA
Raleigh, NC
Rancho Cordova, CA
Redwood City, CA
Redwood Shores, CA
Reno, NV
Reston, VA
Richmond, CA
Richmond, VA
Rio Vista, CA
Riverton, UT
Rockville, MD
Rolling Meadows, IL
Roseville, CA
Round Rock, TX
Sacramento, CA
Saint Paul, MN
Salt Lake City, UT
San Antonio, TX
San Bruno, CA
San Carlos, CA
San Diego, CA
San Francisco, CA
San Jose, CA
San Leandro, CA
San Mateo, CA
San Pablo, CA
San Rafael, CA
San Ramon, CA
Santa Clara, CA
Santa Cruz, CA
Santa Rosa, CA
Saratoga, CA
Sausalito, CA
Scotts Valley, CA
Scottsdale, AZ
Sealy, TX
Seattle, WA
Slidell, LA
Sonoma, CA
Soquel, CA
South Lake Tahoe, CA
South San Francisco, CA
Spokane Valley, WA
Springfield, CO
Springfield, OR
Springville, IN
Springville City, UT
Stockton, CA
St. Helena, CA
Sunnyvale, CA
Temecula, CA
Tempe, AZ
Temple City, CA
The Woodlands, TX
Torrance, CA
Tracy, CA
Trumbauersville, PA
Tualatin, OR
Turlock, CA
Union City, CA
Union City, GA
Vacaville, CA
Vancouver, WA
Victorville, CA
Wallingford, CT
Walnut Creek, CA
Waltham, MA
Warren, OH
Watsonville, CA
Wayne, NJ
West Hollywood, CA
West Sacramento, CA
Westport, CT
Wichita, KS
Wilmington, DE
Windsor, CA
Winter Park, FL
Winter Springs, FL
Winston-Salem, NC
Woburn, MA
Wolfeboro Falls, NH
Woodbridge, VA
Woodcliff Lake, NJ
Woodland, CA
Woodside, CA
Yakima, WA
Yankton, SD
York, NE
Yountville, CA
Yuba City, CA