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Santa Cruz  831-600-4300

Online Computer Network Troubleshooting

for Small and Mid-size Business Computer Networks
The Technical Response Center's Customer Commitment

Progent Technical Response Center Extended Hours SupportProgentís Technical Response Center (TRC) is committed to providing Progentís customers with the highest quality care available for urgent as well as standard technical issues. Progentís commitment to excellence is evidenced by consistent and friendly communication with you, the ability to bring you the best possible resource to meet your technology needs, plus thorough and complete follow-through on your tickets.

One-hour Response for Urgent Issues
For urgent issues, the TRC endeavors to respond to your service request in one hour or less. The TRCís guidelines for urgent issues are:

  • Outages in your environment that affect multiple people
  • A technical issue of any type that affects a key individual in your organization
  • Unavailability of a critical application
Two-hour Response for Standard Requests
For standard service requests, the TRC endeavors to respond to you within two hours or as specified in your request. For example, a request to schedule service at the end of the week or to make a call back the following day will be given the proper attention.

It is important to note that requests for specific engineers will be honored as well, but may delay the TRCís response based on that engineerís availability.

The TRCís Commitment to You for All Service Requests
Regardless of the nature of your service request, the TRC will follow these procedures:

  • Your ticket will be created promptly and accurately
  • You will receive an acknowledgement from the ticketing system for your request and will be provided a ticket number
  • If the TRC is unsure about what you have requested, you will be asked to clarify
  • The TRC will check with you on each resolved issue to verify you are comfortable with the outcome and ready to close the ticket
Progent strives to achieve excellent customer service and satisfaction with every issue we handle. If at any time you have questions, concerns, or compliments, we want to hear all of them.

For a datasheet describing the Technical Response Center's customer commitment, download the TRC Customer Commitment Datasheet. (PDF - 109 KB)

Get Support Now
If you need support now and are not currently a Progent client, you can use the web sign up service to receive support now.†This support costs $2.95 per minute. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at $2.95 per minute per engineer. To sign up for this immediate support, click here.

Progent's Extended Hours Support Program
Progent offers 24x7 online support to customers who have enrolled in the Extended Hours Support Program. If you are interested in learning about Progent after-hours support, visit Progent's Extended Hours Support Program.

© 2002- 2018 Progent Corporation. All rights reserved.

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Project Management Test Lab Services Capacity Planning Test Lab Consultant Services
Red Hat Linux, Solaris, UNIX Technical Support Services Debian Linux, Sun Solaris, UNIX Integration Support in Denver Golden Triangle
Red Hat Linux, Sun Solaris, UNIX Support Local Fedora Linux, Solaris, UNIX Specialists in Phoenix Arizona
Redhat Specialists Solaris IT Services Iowa
Remote Desktop Security Consultant Telecommuting Consultancy Services in Pacheco, CA
Remote Help Desk Networking Group IT Consulting Companies for Emergency Phone Support Pasadena Texas
Remote Support IT Outsourcing Firms Microsoft SQL Server 2016 Network Consulting Company
Remote Support Services Network Consulting for MacOS and Windows Indianapolis, Indiana
Remote Support Services for Microsoft Windows 2008 Windows Server 2012 Services
Remote Support for Connecticut Linux Support and Integration in Massachusetts
Remote Technical Support for SBS Premium Add-on Support and Setup for SBS 2008 Tracy, CA
Remote Troubleshooting Seattle Network Consultant for Windows Essential Business Server
Remote Troubleshooting for Risk Response Cisco Certified Online Technical Support for CRISC in Mountain View, California
Rhode Island Consulting Company Linux Network Consultant Nevada
Roseville Technical Support Firm Computer Service Companies
SQL Server 2008 Support Outsourcing SQL 2008 Network Engineer
SQL Server 2012 Network Outsource Microsoft SQL 2014 Network Consulting Service in Dallas Fort Worth
SQL Server 2014 Security Remote Technical Support IT Consultants for SQL Server 2014 Capacity Planning Los Altos, CA
SQL Server Cluster Remote Technical Support Fault Tolerant Data Center IT Consulting
SQL Server Management Studio IT Consultants Microsoft Experts SQL Server 2014 and Windows Server 2012 R2 Computer Consultants
SQL Server SSAS Professionals SQL Server SSAS Online Troubleshooting
SQL Server Technical Support Companies Microsoft SQL 2014 Computer Consultancy
SRST Integration Onsite Technical Support Palo Alto, California
San Bruno Network Outsource Small Office Network Consultants in California
San Francisco IT Outsourcing Company California San Bruno Technical Firms
San Francisco Online Troubleshooting Specialist for South San Francisco in California
San Jose System Repair California Santa Clara Information Technology Outsource
San Leandro Service Northern California East Bay Recovery Services
Santa Clara County Information Systems Firms California Cupertino Consultancies
Santa Cruz Computer Setup IT Service Providers for Santa Cruz
Santa Rosa Outsource IT Northern California Santa Rosa Computer Outsourcing
Saratoga Support Firm San Jose Support Company
Secure for Security Firewall Auditor
Security Audits Security Companies Boise City, ID, Pocatello, ID, Idaho Falls, ID, Lewiston, ID
Security Certification for Firewall Computer Security Specialist in Boston, New England, Massachusetts
Security Consulting Houston, San Antonio, Dallas-Fort-Worth, TX Firewall Security Firms
Security Consulting for CISSP Firewall Protection in Aurora, Illinois
Security Contractors for CISSP Security Security Companies
Security Engineer Jobs Richmond, VA Position
Security Security Auditor Firewall Firewall Network Install in Boise, Ada County
Security Security Tech Services CISSP Security Audit Services Tribeca
Server Migration Specialists Cisco Support Consultant
Server Migration Specialists Scottsdale, Arizona Small Office IT Support
Service Providers IT Outsourcing Group in Orange County
Service Providers for Remote Support BlackBerry Software Online Troubleshooting Anaheim, Orange County
Setup and Support Baltimore, Maryland Apple macOS and OS X Computer Engineer
Setup and Support for Microsoft Dynamics SL ERP Integration Companies
SharePoint 2010 Computer Consultant Online Support Services Jefferson County Alabama
SharePoint 2010 Computer Engineer Microsoft SharePoint 2010 Support
SharePoint 2010 Remote Support Services Online Support for Microsoft SharePoint Server 2013
SharePoint 2010 Support and Integration Consultant for Microsoft SharePoint Server 2013 in Phoenix - Tempe - Mesa
SharePoint 2013 Setup and Support Support and Help for SharePoint Server 2013 in Omaha Nebraska
SharePoint Information Technology Consulting Microsoft Office SharePoint Server 2007 Support and Help Santa Rosa
SharePoint Server 2007 Remote Technical Support Specialist in Ronald Reagan Washington Airport DCA
SharePoint Server 2010 IT Consulting Onsite Technical Support
SharePoint Server Remote Support SharePoint Support and Setup
SharePoint Server Support Services Portland - Tualatin SharePoint 2010 Remote Support
Sioux Falls, Rapid City, Aberdeen, SD IT Consulting Company Information Systems Firms for South Dakota
Slackware Linux, Solaris, UNIX Network Consultants Remote Online Help
Slackware Linux, Sun Solaris, UNIX Onsite Technical Support Debian Linux, Sun Solaris, UNIX Support and Help
Small Business Computer Consultant BlackBerry Synchronization Computer Service Bronx
Small Business Computer Consultants for Urgent Network Networking Integration Specialists
Small Business Computer Consulting Exchange Server 2007 Integration Specialist Arlington, Kennedale, Grand Prairie
Small Business Computer Consulting Firms BlackBerry BES Server Computer Consultants Irving Dallas Plano
Small Business Computer Consulting Group Support Outsourcing Services for Microsoft SQL 2008
Small Business IT Consulting Firm Exchange Server 2016 Professional Dallas - Irving Texas
Small Business IT Consulting Firm for Small Business Cisco Certified Small Business Software Consultant
Small Business IT Support Firm for Microsoft Windows Server 2016 Windows 2016 Computer Systems Consulting in Minneapolis Saint Paul
Small Business Network Consultant On-Call Services in Oakland Airport OAK
Small Business Network Consultants Novato Migration Firm Northern California
Small Business Network Consulting Services for IT Outsourcing Urgent Network Support Group Leon County Florida
Small Business Specialist for Microsoft and Apple Monterey Peninsula IT Outsourcing Support Organization
Small Office Computer Consulting Oakland, CA Exchange 2016 Systems Consultant
Small Office IT Consultants for Cisco Cisco Information Technology Management Norfolk Chesapeake
Small Office IT Outsourcing for Cisco Cisco IT Management Toledo Ohio
Small Office Network Consultants Santa Clara Consulting Team
Small Office Small Business IT Outsourcing Services Networking Firm for Small Business in San Diego
Software Consulting New York City, NY, Buffalo, NY, Rochester, NY, Syracuse, NY, Albany NY Small Business Computer Consultants
Software Consulting Services for Exchange Server 2016 Exchange 2007 Consulting Companies
Solaris Information Technology Consulting National Solaris Consultants
SonicWALL VPN Secure Spokane SonicWALL Audit
South Dakota Small Business IT Consulting Firms Microsoft Consultant Services for Solaris with Windows
Specialist for SharePoint Professional for Microsoft SharePoint
Specialist for Windows Server 2012 Live Migration Windows Server 2012 Private Cloud Support Outsourcing
Specialists for Debian Linux, Solaris, UNIX Network Engineer New York JFK Airport
Specialists for Private Cloud Solutions Virtual Server Private Cloud Hosting Consulting
Sun Solaris Network Consulting Solaris Outsourcing Texas
Sun Solaris Specialists Virginia Beach Virginia Linux Information Technology Consulting
Support Outsourcing Services for Missouri New York - New York City, NY, Buffalo, NY, Rochester, NY, Syracuse, NY Computer Services
System Consulting Services for Cisco Cisco Server Consulting
System Recovery for Windows 2016 Windows Server 2016 Networking Specialist in West Pico
Systems Consultant for Cisco Atlanta Georgia Cisco Tech Expert
Tech Consultants for Sonoma County Server Troubleshoot Expert
Tech Expert Washington, DC Information Technology Consulting Firms
Tech Services for Exchange 2010 Server San Jose California Exchange 2003 Server Computer Network Firms
Tech Support For Small Business Small Office Computer Consulting
Tech Support Outsource Montgomery, Alabama Small Business Computer Consulting
Tech Support Outsource for Small Office Onsite Technical Support
Technical Consulting for Mountain View Palo Alto Professionals
Technical Firms for Cisco Top Quality Cisco Networking Company
Technical Support Microsoft Dynamics NAV ERP Contract Programming
Technical Support Firm for Microsoft SQL Server 2016 SQL Server 2014 Network Engineer in Ronald Reagan Washington Airport DCA
Technical Support Group for Florida Florida Consolidation
Technical Support Organizations for Madison, Wisconsin Madison, Wisconsin Support Companies
Technical Support Outsource Seattle, WA Small Business IT Outsourcing Services
Technical Support Outsource for New York Worldwide New York City, NY Consulting Service Firm
Technical Support Services for Linux Sun Solaris IT Consultants
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Technology Consultancy Firm for BlackBerry BPS Tucson, AZ BlackBerry Redirector Small Business Network Consulting Firm
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Technology Consulting Services for Redhat Solaris IT Consultants
Technology Consulting for Hawaii Information systems Security Outsourcing in Honolulu Downtown
Technology Professional for System Center MOM Microsoft Operations Manager Computer Consultant
Telecommuter Jobs for Cisco CCIE Routing & Switching Network Engineer Job Opportunities for Network Remote Consultant Detroit, MI
Tennessee Maintenance Software Support in Jefferson County Texas
Texas IT Technical Support Company Austin, Texas Network Integration
Train Training
Troubleshoot Walnut Creek California Part Time Job
Troubleshooting Internet Security and Acceleration Server Integration Support in Grand Rapids, Michigan
UNIX Auditing West Sacramento, CA UNIX Security Audits
UNIX Computer Consultant Sun Solaris Onsite Technical Support in Atlanta, Augusta, Columbus, GA
Ubuntu Linux, Sun Solaris, UNIX Configuration Redhat Linux, Solaris, UNIX On-site Technical Support
Unified Communications Manager IM and Presence Service Online Support Largest Online Support Services for Unified Communications Manager
Urgent Network Computer Service Companies Computer Help for Microsoft and Cisco
VMware Disaster Recovery Consultancy VMware VCDX Consultant Services
VPN Integration Support VPN Online Consulting Lexington-Fayette, KY
VPN Technology Consulting Services Computer Consultants for VPN
Vermont IT Outsourcing Cisco Spam and Virus Blocker Online Troubleshooting
Vermont Technical Support Microsoft Exchange Server 2007 Consulting Team in Denver Colorado
Virginia Business Computer Server Companies San Jose On Site service
Virginia Network Specialist BlackBerry Professional Software Information Technology Outsourcing Group
Virginia Service Independent Baton Rouge, Louisiana Computer Specialists
Virtual Applications Hub Consultant Services Professionals in Jersey City, NJ
Walnut Creek Server Recovery Information Technology Outsourcing for Contra Costa County in Northern California
Wave 2 Wi-Fi controller Online Technical Support WLAN controller Support Chesapeake
West Virginia Support Specialist Microsoft SQL Server 2016 Remote Support Services
Windows 2003 Cluster Remote Troubleshooting High-Availability Failover Clustered Servers Computer Consultants Burlingame, CA
Windows 2008 Server IT Consulting Firms Upgrade
Windows 2016 System Engineers Windows Server 2012 Onsite Support
Windows 7 Evaluation Remote Support Services Microsoft Windows 7 Migration Help and Support in Dallas, TX
Windows Server 2008 R2 Professionals Windows Server 2008 Hyper-VI Support Services in Dixon, IL
Windows Server 2012 Network Consulting Company Technology Consultants for Windows 2008 Server in Allen County Indiana
Windows Server 2012 R2 IT Management Local Network Support Consultants for Microsoft Windows Server 2016 Atlanta Georgia
Windows Server 2012 R2 Information Technology Outsourcing Firms Windows Server 2016 Outsourcing IT Milwaukee, WI
Windows Server 2012 Server Help Windows 2016 Server Technical Consultant in Dallas - Irving Texas
Windows Server 2012 Small Business Outsourcing IT Small Business IT Consulting Firms in Venice
Windows Server 2016 Load Balancing Professional Windows Server 2016 Support Outsourcing
Windows Server 2016 Small Business IT Consultants Windows 2008 Server Online Support Services
Windows Server 2016 Troubleshoot Windows 2008 Server Technical Support Outsource in King County Washington
Windows Server 2016 Troubleshooters Windows Server 2012 R2 Small Business Network Support
Wireless Integration Case Study Building to Building Wireless Case Study
Wisconsin Small Business Network Consultants CISSP Security Consulting
Worldwide Nevada Networking Companies Jersey City, NJ Intune Company Portal Engineer
Wyoming Tech Consultant Wyoming Server Troubleshoot Expert
Wyoming Computer Support Companies Security Companies Massachusetts
New Mexico Network Security Consultants

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Overview of Support Services Cisco and Microsoft Consulting Group Overview of Progent's
Support Services

Configuration Immediate Technical Support, St. Louis, Missouri Sign Up for Online
Technical Support

Kansas Guru
Extended Hours
Support Program

Technical Response Center
Customer Commitment

Massachusetts Information Technology Outsourcing
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Sampling of Cities
Where Progent Has
Provided Remote Support

Aberdeen, NC
Alameda, CA
Alamo, CA
Alpharetta, GA
American Canyon, CA
Anacortes, WA
Anaheim, CA
Anchorage, AK
Annapolis, MD
Aptos, CA
Arlington, GA
Arlington, TX
Arnold, CA
Atherton, CA
Atlanta, GA
Auburn, MA
Austin, TX
Baltimore, MD
Bayswater, WA
Beaverton, OR
Bellevue, ID
Belmont, CA
Bend, OR
Benicia, CA
Berkeley, CA
Berlin, CT
Blacklick, OH
Blacksburg, VA
Bloomington, MN
Blythe, CA
Boca Raton, FL
Boise, ID
Boston, MA
Brisbane, CA
Broadway, VA
Brooklyn, NY
Broomfield, CO
Brunswick, GA
Burlingame, CA
Cameron Park, CA
Camp Hill, PA
Campbell, CA
Cambridge, MCA
Carmel, CA
Carmichael, CA
Castro Valley, CA
Chicago, IL
Chino, CA
Christiansburg, VA
Cincinnati, OH
Citrus Heights, CA
Cleveland, OH
Clifton, NJ
Coconut Grove, FL
Colleyville, TXC
Colorado Springs, CO
Columbia, SC
Columbus, OHC
Concord, CA
Coral Springs, FL
Cornelia, GA
Corpus Christi, TX
Corte Madera, CA
Costa Mesa, CA
Cottonwood, AZ
Cromwell, CT
Cupertino, CA
Cypress, CA
Dallas, TX
Daly City, CA
Danville, CA
Darien, IL
Decatur, GA
Del Rio, TX
Denver, CO
Dixon, IL
Downey, CA
Dublin, CA
Eagan, MN
Eagle, ID
East Palo Alto, CA
Eden, NC
Edgecomb, ME
El Cajon, CA
El Cerrito, CA
El Dorado Hills, CA
El Granada, CA
El Paso, TX
Elgin, IL
Emeryville, CA
Escondido, CA
Fairbanks, AK
Fairfield, CA
Farmington, NM
Fayetteville, GA
Fergus Falls, MN
Fontana, CA
Fort Worth, TX
Foster City, CA
Fremont, CA
Frisco, TX
Fort Lauderdale, FL
Fort Worth, TX
Flushing, MI
Gardner, IL
Geyserville, CA
Gilroy, CA
Glendale, CA
Grand Ledge, MI
Granite Bay, CA
Granite Falls, NC
Grass Valley, CA
Greenbrae, CA
Greenfield Center, NY
Greenville, SC
Greenwood Village, CO
Grenada, MS
Grover City, CA
Hartley, TX
Hayward, CA
Heathrow, FL
Herndon, VA
Highland Park, IL
Hillsboro, OR
Houston, TX
Honolulu, HI
Houston, TX
Huntsville, AL
Hurricane, UT
Indianapolis, IN
Irvine, CA
Irving, TXA
Irving, CA
Itasca, IL
Jackson, MO
Jackson, TN
Jackson, WY
Jacksonville, FL
Jefferson, OH
Jersey City, NJ
Johnstown, PA
Kapolei, HI
Kansas City, MO
Kent, WA
Kodiak, AK
La Jolla, CA
La Mesa, CA
Lansing, MI
Larkspur, CA
Las Vegas, NV
LaVergne, TN
Lawrenceville, NJ
Leawood, KS
Lexington, KY
Lincoln, CA
Little Rock, AR
Livermore, CA
Loganville, GA
Lodi, CA
Londonderry, NH
Long Beach, CA
Los Altos, CA
Los Angeles, CA
Los Gatos, CA
Louisville, KY
Lubbock, TX
Lutherville, MD
Madisonville, LA
Manteca, CA
Marion, IA
Martinez, CA
Maui, HI
Manteca, CA
Mather, CA
McKenzie, TN
McSherrystown, PA
Menlo Park, CA
Mertztown, PA
Mesa, AZ
Miami, FL
Milford, DE
Milford, NH
Mill Valley, CA
Milpitas, CA
Milwaukee, WI
Milwaukie, OR
Minneapolis, MN
Modesto, CA
Monterey, CA
Moraga, CA
Morgan Hill, CA
Mountain View, CA
Mt. View, CA
Mulino, OR
Nantucket, MA
Napa, CA
Napa, CA
Naperville, IL
Nashua, NH
Nevada City, CA
New Orleans, LA
New York City, NY
Newark, CA
North Kingstown, RI
Novato, CA
Oak Park, IL
Oklahoma City, OK
Oakland, CA
Oakland Park, FL
Oakville, MO
Omaha, NE
Ontario, OR
Orange, CA
Orem UT
Orinda, CA
Orlando, FL
Owings Mills, MD
Oxnard, CA
Pacheco, CA
Paget, Bermuda
Palm Beach, FL
Palm Beach Gardens, FL
Palo Alto, CA
Panama City, FL
Paso Robles, CA
Patterson, CA
Petaluma, CA
Phoenix, AZ
Pittsburg, CA
Pittsburg, PA
Plano, TX
Pleasant Hill, CA
Pleasanton, CA
Plum, PA
Plymouth, MI
Point Reyes Station, CA
Point Richmond, CA
Portland, OR
Portola Valley, CA
Raleigh, NC
Rancho Cordova, CA
Redwood City, CA
Redwood Shores, CA
Reno, NV
Reston, VA
Richmond, CA
Richmond, VA
Rio Vista, CA
Riverton, UT
Rockville, MD
Rolling Meadows, IL
Roseville, CA
Round Rock, TX
Sacramento, CA
Saint Paul, MN
Salt Lake City, UT
San Antonio, TX
San Bruno, CA
San Carlos, CA
San Diego, CA
San Francisco, CA
San Jose, CA
San Leandro, CA
San Mateo, CA
San Pablo, CA
San Rafael, CA
San Ramon, CA
Santa Clara, CA
Santa Cruz, CA
Santa Rosa, CA
Saratoga, CA
Sausalito, CA
Scotts Valley, CA
Scottsdale, AZ
Sealy, TX
Seattle, WA
Slidell, LA
Sonoma, CA
Soquel, CA
South Lake Tahoe, CA
South San Francisco, CA
Spokane Valley, WA
Springfield, CO
Springfield, OR
Springville, IN
Springville City, UT
Stockton, CA
St. Helena, CA
Sunnyvale, CA
Temecula, CA
Tempe, AZ
Temple City, CA
The Woodlands, TX
Torrance, CA
Tracy, CA
Trumbauersville, PA
Tualatin, OR
Turlock, CA
Union City, CA
Union City, GA
Vacaville, CA
Vancouver, WA
Victorville, CA
Wallingford, CT
Walnut Creek, CA
Waltham, MA
Warren, OH
Watsonville, CA
Wayne, NJ
West Hollywood, CA
West Sacramento, CA
Westport, CT
Wichita, KS
Wilmington, DE
Windsor, CA
Winter Park, FL
Winter Springs, FL
Winston-Salem, NC
Woburn, MA
Wolfeboro Falls, NH
Woodbridge, VA
Woodcliff Lake, NJ
Woodland, CA
Woodside, CA
Yakima, WA
Yankton, SD
York, NE
Yountville, CA
Yuba City, CA