For small business computer networks located in the state of Tennessee, Progent's Microsoft and Cisco authorized engineers can provide remote phone assistance and troubleshooting to solve your network problems fast and affordably. Progent has developed top-notch skills, sophisticated tools, and support databases to identify and fix computer network problems without the cost and delays associated with on-site technical service visits.

If your Tennessee organization is located outside of the larger metro areas such as Memphis, Nashville, Knoxville, or Chattanooga, your local network support options may be limited in technical capability, or not available during an emergency. This can result in a office network that is unusable or causing efficiency loss due to technical issues continuing for too long. Progent’s team of network consultants average more than twelve years of real-world IT industry experience, in the trenches of network support, performing a wide variety of technical tasks for a varied range of clients. This means you obtain not just the technical competency needed for the job, but a consultant with field proven methods for applying those skills to deliver excellent network solutions.

Planning and Support Services for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consulting experts can assist organizations of any size to adhere to leading practices to configure SCVMM 2012 hosts and host groups, networking, storage, and library resources; plan, implement, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can assist you to move from an earlier edition of SCVMM or from another management system, and Progent can show you how you to enhance and repair your current SCVMM 2012 environment so you get the highest possible return on investment. Progent also offers Virtual Machine Manager 2016 migration consulting to assist your organization to plan and implement an efficient migration from SCVMM 2012 to SCVMM 2016 in order to take advantage of stronger assurance features, more affordable VMM storage options, and other enhancements.

Planning Support services for SharePoint Server 2013
Progent has been delivering SharePoint support since the first SharePoint product was released more than a decade ago, and Progent has the breadth and depth of technical knowledge to help businesses of all sizes to plan and carry out a SharePoint Server 2013 deployment and create SharePoint Server 2013 applications that bring substantial business value to your IT investment. Progent's Microsoft Gold-certified consulting team can assist your company to assess the risks and benefits of upgrading to SharePoint 2013 or SharePoint Online from earlier versions of SharePoint or from a different collaboration solution; decide whether an on-premises, online or hybrid deployment is most sensible for your organization; and pick the right version of SharePoint 2013 for your applications. Progent can provide full project management outsourcing or can help in specific jobs related to your SharePoint 2013 migration.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting and management service offers proven virtualization platforms, a world-class data center, and the support experience of Progent's Microsoft Gold Certified consulting staff to provide small businesses a comprehensive IT outsourcing solution that enhances network dependability and security, eliminates management hassle, and lowers expenses. Under Progent's Private Cloud Hosting model, the client owns the data, the OS platforms, and the software applications. Because the environment is virtualized, it can be transported instantly to a new physical host without time-consuming and risky reinstallation and configuration. With Private Cloud hosting, your network is not kept captive to a specific hosting service. Find out more about Progent's ProSight portfolio of managed IT services for small and mid-size organizations.

Microsoft Desktop Virtualization Consulting Services
Microsoft's virtual desktop solutions lower the effort needed for network administrators to deploy applications so that they are consistent throughout an entire workforce, provide the power to manage rights to critical information, and enable quick deployment of additional or upgraded workstations. In Windows Server 2008 R2, the Terminal Services utility has been enhanced and renamed Remote Desktop Services or RDS. Microsoft's new Virtual Desktop Infrastructure that powers Remote Desktop Services simplifies client access, improves responsiveness, strengthens security, unifies management, and provides an almost transparent user experience. Progent's Windows Server 2008 R2 engineers can help your company to assess the strategic benefits of Microsoft's desktop virtualization solutions, configure pilot and on-line environments, optimize your system infrastructure to accommodate virtualized clients effectively, assess and resolve security issues, and educate your IT managers to follow best practices to gain maximum payback from client virtualization.

Remote Support for Microsoft Windows Server 2008 R2
Windows Server 2008 R2 is a major advance in making information systems more secure and available, simpler to virtualize and manage, more expandable, and able to offer a better environment for web hosting and development. Progent's Microsoft-certified Windows Server 2008 engineers can deliver expert, affordable online consulting to help your company benefit fully from the enhancements built into Windows Server 2008 R2 by providing certified consulting, support, education, administration, network monitoring, and security expertise.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention consultants and data leakage protection specialists can help organizations to configure Progent's ProSight Email Guard Security Gateway to enforce your content policies for monitoring the content of email messages and attachments and blocking the transmission of sensitive or unauthorized information or spam. ProSight Email Guard's outbound email content filtering solutions can also help organizations avoid reputation loss and keep compliant with industry privacy standards and government mandates such as HIPPA, Sarbanes-Oxley and PCI DSS. Find out more about the complete ProSight family of value-priced network monitoring and management services for small and medium-size businesses.

Apple iPhone Integration
Progent's iPhone and iPad integration consultants offer affordable online assistance to assist you to design, configure, and troubleshoot any facet of your iPhone and iPad and Windows integration solution and is available for short-term jobs to help you get past specific technical bottlenecks or major engagements to help you complete business-critical initiatives on schedule and within budget. Progent has expertise in on-premises, cloud-based, or hybrid networks and can help you create or support a resilient, protected and scalable infrastructure that aligns with your computing model. Progent can also provide online and on-premises training to show you how to manage and use your iOS devices in a safe, collaborative ecosystem that maximizes the strategic value of your information system.

Wireless Site Survey
Progent’s Wireless Site Survey helps you to design and install a Wi-Fi wireless network customized for your environment, offering you a wireless solution that delivers the reception, performance, capacity, QoS, data protection, and hand-off capability your company needs. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more comprehensive onsite service. Progent’s on-premises survey includes physical inspection, spectrum and data protection audits of your existing wireless network, evaluation of your site's layout, measuring for radio frequency contention, RF propagation modeling, identification of the best placement for client-specified Wireless Access Points (WAPs) including Aironet indoor and outdoor APs, Cisco Meraki access points and Apple AirPort devices, and a comprehensive report describing a new wireless network.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP infrastructure experts and Cisco CUBE integration experts can assist you to design, integrate, manage, debug and enhance Cisco's SIP connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks. Progent offers cost-effective remote or on-premises expertise to assist you to move efficiently to a modern communications environment that delivers accelerated return on investment. Progent's Gold-certified Microsoft collaboration experts can help you to establish connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications such as Skype for Business Server or Lync for connectivity to a SIP-based IP PSTN trunk.

Comprehensive Documentation of Services Provided
Progent produces complete and meaningful documentation of all service activity to ensure clients do not feel “captive” to their IT service company. Progent sends e-mail documentation of support activity shortly after finishing each service interaction, and also encloses a hard copy along with monthly invoices. Complete IT support reporting makes it less disruptive for clients to transfer to a different service provider or assume increased service duties internally. Good support documentation also provides management the information needed to evaluate maintenance services and produce more realistic IT expense projections.

Exchange Server 2010 Migration Help
Progent's Microsoft Gold-certified Exchange 2010 consultants can help your company to advantages the benefits of Microsoft Exchange Server 2010 for your business and can assist you to design and carry out an economical upgrade to Microsoft Exchange 2010 from Microsoft Exchange Server 2003 or Exchange 2K that will offer quick ROI by increasing your productivity, lowering the expense of equipment and support, simplifying administration, and consolidating your vital communications platforms.

Mac Consulting Services
Progent's experts in Apple Mac OS X technology can provide Apple Mac users a range of technical services including desktop support, help with Apple Mac application software, security and connectivity expertise, co-existence with Windows networks, and custom education. For small business systems based exclusively on Apple Mac OS X or for environments utilizing a combination of Macintosh, Linux, and Microsoft based servers and workstations, Progent has the experience and depth to handle the complexity of designing, configuring and maintaining a network infrastructure that is stable, safe, fast, and aligned with your business objectives.

System Center Data Protection Manager Consulting Support
System Center 2016 Data Protection Manager offers small and medium-size businesses automatic backup and simplified recovery functions for Microsoft networks. SCDPM 2016 delivers application-sensitive protection for critical platforms like SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux VMs, works with virtual machines running on Hyper-V as well as VMware, and can use Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft certified SCDPM 2016 consultants can assist you to plan, implement, administer, and troubleshoot a multi-site backup/restore system powered by Data Protection Manager 2016. Progent can assist you to upgrade from an older version of Data Protection Manager or from a legacy solution, and Progent can tune your DPM 2016 ecosystem for on premises, hosted, cloud-based or hybrid deployment models. Progent offers remote or onsite support and can provide as-needed expertise to help you through technical bottlenecks or provide comprehensive project management support to help you complete your Data Protection Manager 2016 deployment on schedule and within your budget.

Wireless IP Phone Integration
Creating solutions with Cisco's wireless IP phones usually requires that IT teams set up and optimize numerous key pieces of your wireless environment such as access points, switches, wireless LAN controllers, and network management software. Progent's Cisco wireless IP phone configuration and troubleshooting experts can provide remote and on-premises assistance to help you create and manage a Cisco wireless VoIP phone deployment by delivering integration services that range from troubleshooting the set up of a wireless IP phone or access point to offering comprehensive project management outsourcing or co-sourcing for updating the wireless architecture of a campus.

Cost-effective Computer Support Solutions
Many small organizations rely on flawed metrics when searching for a computer consultant. Cost per hour is seldom a good measure for value. A consultant with inadequate experience can take many times longer to complete the identical task than an experienced IT professional. As an example, charging 30% less per hour, but taking three times as long for the same task is not a deal. Even worse, a poorly architected or implemented IT environment that is unreliable and difficult to manage or upgrade can cost a small business many times more than its initial price because of lost productivity. Progent's customer testimonials from satisfied businesses across the United States indicate the efficiency of Progent's support model and the expertise of Progent's team of engineers.

Get in Touch with a Progent Computer Support Expert
To see how you can contact a Progent network consultant for remote or on-premises expertise in , phone 1-800-993-9400 or go to Online Network Help.

© 2002- 2018 Progent Corporation. All rights reserved.