If your Tennessee business is situated beyond the larger urban areas such as Memphis, Nashville, Knoxville, or Chattanooga, your local computer support choices may be limited in technical capability, or not available during urgent situations. This can result in a office network that is unstable or causing productivity loss due to technical issues persisting for too long. Progent’s staff of field proven network professionals average more than ten years of real-world industry experience, in the trenches of network support, performing a wide variety of technical projects for a diverse range of clients. This means you obtain not just the technical expertise needed for the task, but a professional with field proven methods for applying that expertise to deliver efficient network solutions.

Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor given exclusively to the highest tier of companies that work closely with Microsoft, have demonstrated technical expertise, and have verified customer references. Gold Certified Partners are required to maintain large staffs of Information Technology professionals who have completed extensive certification testing. Gold Certified Partners are given access to special support and training opportunities from Microsoft and early exposure to beta software for training and study purposes.

VPN Access Support for Leading Remote Access Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the consultants at Progent's Technical Response Center to access your computer network remotely without compromising system security.

Full Array of Security Consulting Services
Progent's certified security team members can help you perform complete security audits, recover quickly from attacks, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and develop a security strategy with 24x7 monitoring.

Eliminate Reliance on an Individual Freelance Consultant
By creating a relationship with a full-service support company such as Progent rather than with an individual freelance consultant, you are assured timely access to capable experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without support during a crisis.

Efficient Remote Access Tools
Efficient remote access tools and experienced technicians and engineers combine to enable Progent to solve most IT problems quickly and cost effectively. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's consultants have the advantage of a wide range of Microsoft support utilities, technical information, and extensive on-going training.

Apple Mac Support Services
Progent's consultants can provide Apple Macintosh users a variety of services including desktop support, help with Mac applications, security and connectivity consulting, integration with Microsoft-based networks, and one-on-one training. For small business networks based exclusively on Macintosh OS X or for environments incorporating a mix of Macintosh, Linux and Windows powered servers and workstations, Progent has the experience and depth to deal with the complexity of designing, setting up and maintaining a network system that is stable, safe, fast and aligned with your business goals.

Extensive Network Security Auditing and Testing
Progent’s CISSP certified security consultants can efficiently perform complete network security audits, firewall evaluation and stealth penetration testing on mission-critical business IT networks.

Sun Solaris Consulting
Progent offers your company access to expert certified Sun Solaris engineers, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. Progent’s can provide consulting services to support Sun Solaris co-existence with Microsoft and Linux-based networks and can also help you plan migrations between UNIX and Windows-based environments.

Voice over IP Design and Support
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you successfully deploy Cisco VoIP technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your environment is optimized to support VoIP, help you select and deploy Cisco components appropriate for your current situation and future growth plans, and business goals, and integrate your VoIP solution with technology from other vendors.

Expert Wireless Consulting and Support
Progent’s Wireless Consulting Services offer small companies a fast, affordable way to select and integrate the latest wireless technology. Few small businesses have in-house IT staffs with the expertise or time to keep up to date on the fast-paced world of wireless products and services, and even fewer have the field proven experience to cut through the hype in order to identify and integrate optimal network solutions. Progent’s extensive background both as an integrator and consumer of wireless technology makes it possible to offer expert engineering support for a broad range of wireless network applications.

Detailed Service Documentation
Progent provides full and detailed documentation of all service work to ensure customers don’t ever feel “captive” to their support provider. Progent sends e-mail documentation of services accomplished shortly after completion of each support interaction, and also provides a printed copy along with monthly billings for accounting purposes.

Web Site Development Consulting
If you want to revamp your company Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new business, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web architects and developers. Progent's experts can also help you build and manage a secure, robust server and communications environment, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web design, Web project management, Microsoft .ASP and .NET programming, graphics design, and one-on-one training in Microsoft FrontPage. Progent can also provide engineers who can you develop and deploy custom eCommerce solutions.