Tennessee Computer Consulting

If your Tennessee company is located beyond the larger urban areas such as Memphis, Nashville, Knoxville, or Chattanooga, your nearby network systems support options may be limited in technical capability, or not available during a crisis. This can result in a network that is unusable or causing wasted time due to technical issues persisting for too long. Progent’s team of network professionals average more than 10 years of real-world IT industry experience, in the trenches of network systems support, performing a broad variety of technical projects for a extensive range of clients. This means you obtain not only the technical expertise needed for the task, but a consultant with field proven methods for applying that expertise to assist with affordable network solutions.

Desktop Consulting and Support Services
Progent's desktop support team can help your company to install PCs, notebooks, or handheld communicators individually or assist your business to plan and carry out a mass upgrade to a current version of an operating system or a new version of a key end-user program. Progent's Microsoft desktop specialists can install programs from the Office line of end-user software or Microsoft Dynamics financial and CRM programs on your client PCs so they integrate productively with all Microsoft applications, products from third-party publishers, database servers, and key solutions network-wide. For example, Progent can set up Microsoft Outlook on a workstation or laptop to support both the work pattern of your employee and the security requirements of your business. Progent can also offer on-line and in-person troubleshooting services for desktops.

Online Support for Windows and Cisco-based Networks
Progent’s Technical Response Center offers expert remote technical support for Microsoft Windows and Cisco-based environments Nationwide. Progent's certified professionals have the expertise to assist you to troubleshoot and solve tough network problems quickly and affordably. The scope of information technology expertise represented by Progent's team of consultants makes it possible to escalate even the toughest issues to the right subject matter experts as required. Whether you need one-time phone support and online repair or ongoing availability of a Help Desk Call Center, Progent's consultants can provide your organization with enterprise-level expertise without the high cost and administrative hassle of maintaining a large in-house IT organization.

Full Range of Security Help
Progent's , CISSP, CISM, and ISSAP certified security consultants can help your company to perform complete security audits, restore operations quickly from attacks, set up firewalls, set up safe techniques for off-site and mobile connectivity, deploy automated software for defense against viruses, spam, and directory harvest attacks, and craft a corporate-wide security strategy built around 24x7 automated monitoring.

Application Support Services
Progent's Experts Team offers consulting expertise in specific software applications. By being a single provider of computer and subject matter experts, Progent can customize fast, affordable and comprehensive IT solutions that align with the individual requirements of your organization. Areas of expertise available from Progent include ERP, MRP and financial applications support plus consulting and specialized training for Project, Excel and Microsoft Word.

Immediate Support for Urgent Issues
With Progent’s emergency remote network troubleshooting services, you can get immediate help for problems that are causing network disruption. Remote support does away with the long delay and higher expense required for in-person technical help. For ordinary administration work, Progent’s online support engineers can perform the majority of jobs within minutes of a request, instead of forcing your company to live with a problem for up to a day for on-premise support to arrive.

Virtual Datacenter Hosting Services
Progent's Virtual Hosting support offers advanced virtual server platforms, a world-class data center, plus the technical expertise of Progent's Microsoft Gold qualified engineering team to give small companies a comprehensive network outsourcing alternative that improves network availability and protection, eliminates administrative hassle, and lowers expenses. Under Progent's Virtual Hosting structure, the customer retains ownership of the data, the OS platforms, and the software applications. Because the environment is virtualized, it can be moved immediately to a different physical host without lengthy and risky reconfiguration. With Virtual Data Center Hosting, your business is not held hostage to a single hosting provider.

Sun Solaris Services
Progent offers your organization access to experienced Sun Solaris consultants, service experts accredited by Microsoft and Cisco, and security specialists with CISSP and GIAC credentials. Progent’s can provide consultants to support Sun Solaris co-existence with Microsoft and Linux-based networks and can also assist your company to implement migrations between Solaris and Windows-based systems.

Automated Server Monitoring with Microsoft System Center Operations Manager
Progent provides an assortment of network maintenance packages built on System Center Operations Manager. Progent's remote, round-the-clock network monitoring makes your computer support proactive rather than reactive. By identifying potential issues before they cause network disruptions, Progent's automated server monitoring can keep your information network free of untimely and expensive service interruptions.

One-stop Shopping for Completed Network Support Services
Progent can be a one-stop source for most network support needs for small businesses. While focused on supporting solutions from Microsoft and Cisco, Progent consultants frequently install, integrate, and maintain products from leading hardware and software vendors including Check Point Software, WatchGuard, Juniper Networks, and SonicWALL. Progent also provides Apple OS X expertise and Linux technical help.

Computer Network Security Auditing and Testing
Progent's security inventory bundles are low-cost service packages that feature automated system vulnerability scans run external to and from inside your firewall to uncover vulnerabilities to security attacks. The two security inventory packages are managed by a consultant with high-level security accreditations who produces a report that details and interprets the data captured by the security scan and suggests cost-effective improvements where appropriate.

Expert Wireless Consulting and Support Services
Progent’s Wireless Technology Integration Services offer small companies a quick, affordable way to select and integrate advanced wireless solutions. Few small organizations possess in-house IT groups with the expertise or time to stay abreast of the fast-paced world of wireless products and services, and still fewer have the field experience to cut through the hype in order to select and integrate optimal network solutions. Progent’s extensive background both as an integrator and consumer of wireless technology makes it possible to provide expert consulting support for a broad assortment of wireless applications.