For business network systems located within the state of Tennessee, Progent's Microsoft authorized professionals can deliver remote phone help and remote troubleshooting to resolve your network troubles quickly and cost effectively. Progent has acquired enterprise-level expertise, sophisticated tools, and support knowledge bases to diagnose and repair computer network problems while avoiding the high cost and delays normally associated with on-site service calls.

If your Tennessee company is situated outside of the larger metropolitan areas such as Memphis, Nashville, Knoxville, or Chattanooga, your local computer network support options may be limited in expertise, or unavailable during a crisis. This results in a network that is unusable or causing productivity loss due to technical issues going unresolved for too long. Progentís team of network professionals average more than ten years of real-world industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a diverse range of customers. This means you obtain not only the technical skills needed for the task, but an expert with field proven methods for applying that expertise to deliver efficient network solutions.

Integration Help for Office 365 Apps and Cloud Services
Office 365 is Microsoft's extensive suite of client productivity applications and cloud-hosted services offered on a monthly or annual subscription basis. Office 365 applications and cloud-based services are available in an array of product bundles intended for markets ranging from students and home offices to global enterprises. Progent offers quick and easy remote access to specialists with expertise in Microsoft, macOS, iOS, and Android technology. Progent can help you to understand the many subscription plans available with Office 365 and configure your information network with Office 365 so you realize maximum business value. Progent's Office 365 integration consultants support cross-platform environments that incorporate Windows, macOS, and Linux technology. Progent can also help you to build and manage hybrid ecosystems that seamlessly combine local and cloud products and services.

Planning and Support Services for System Center 2016 Virtual Machine Manager
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of network monitoring and management tools and is intended to provide a unified solution for deploying and administering virtualized datacenters across hybrid networks that can incorporate on-premises and hosted datacenters and Azure publics cloud services. Progent's SCVMM 2016 consulting experts can help organizations of all sizes with any aspect of building, deploying, and maintaining a SCVMM 2016 ecosystem. Progent can assess your virtualization architecture, show you how to migrate smoothly from legacy versions of Virtual Machine Manager, develop workflows for creating and deploying VMs and VM hosts, implement fault-tolerant scale-out clusters, integrate your private cloud resources with public cloud services, set up virtual switches and load balancers, write and refine PowerShell scripts, and assist you to assess the strategic advantages of new technologies such as Storage Spaces Direct and Shielded VMs. Progent's certified hypervisor professionals offer world-class Hyper-V consulting and VMware vSphere expertise.

Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Consulting
Cisco Unified Communications Manager (CUCM), formerly branded CallManager, acts as the core of Cisco's communications and collaboration portfolio. CUCM and Cisco Unified Communications Manager Express (CME) offer a modern IP-PBX by integrating tightly with unified messaging apps like Unified Communications Manager IM and Presence Service, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact center. Progent's Cisco-certified Cisco Unified CM consultants can help with any facet of Unified CM configuration and debugging in areas that include integrating Voice over IP phones and desktop video phones, reviewing dial plans, integrating SIP trunks and CUBE internetworking, deploying ISR routers with CUBE networking support, creating UCS server failover systems for survivability, and integration with Exchange Server and Skype for Business.

Consulting and Support Expertise for System Center 2012 Virtual Machine Manager
Progent's System Center 2012 Virtual Machine Manager consulting experts can assist organizations of all sizes to follow leading practices to set up SCVMM 2012 hosts and host groups, fabric, storage systems, and libraries; plan, deploy, and manage private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM with SCOM 2012 for enterprise-class monitoring and reporting. Progent can assist your company to upgrade from an earlier version of SCVMM or from a third-party management system, and Progent can assist you to optimize and repair your current SCVMM ecosystem so you get the highest possible business value. Progent can also provide SCVMM 2016 migration consulting to help your organization to plan and implement a smooth upgrade from SCVMM 2012 to SCVMM 2016 so you can benefit from new assurance capabilities, high availability VMM storage options, and other enhancements.

Progent's Consulting Support for SQL Server 2016
SQL Server 2016 offers significant enhancements in speed, capacity, data security, high-availability, mobile computing integration, and built-in BI. Innovations include PolyBase for processing structured and unstructured databases in one appliance for big data applications, R language support, Dynamic Data Masking, Mobile Report Publisher, and seamless management of on-premises and cloud-based operations and services. Progent's Microsoft-certified SQL Server 2016 consulting experts can provide online and on-premises expertise to help organizations of any size to design, implement, manage or troubleshoot any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft platforms such as Windows Server, Exchange, SharePoint Server, Microsoft Dynamics ERP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness either to block or recover quickly from a ransomware attack. Progent will consult with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

IT Consulting Services for Local Governments and School Districts
Progent has extensive experience delivering a full-spectrum of remote IT consulting and emergency repair services to local governments and schools across the United States. Progent is among the pioneers in delivering expert online IT consulting and has provided IT support to organizations in all 50 states. Progent's remote information technology support for local governments saves travel costs and resolves problems faster than onsite service calls.

Failover Clustering Help for Microsoft Windows Server 2016 and Windows Server 2012 R2
The failover cluster feature set built into the latest versions of MS Windows Server is dramatically redesigned to simplify the installation, setup, and administration of clusters and to offer improved levels of system dependability, protection, efficiency, and flexibility. New or enhanced features include cluster Validation, revamped configuration and installation, unified cluster administration, new cluster architecture for increased availability, hardened security and quorum models, elimination of failure points, more storage and RAM capacity, enhancements for geographically dispersed clusters, and live migration support for Hyper-V virtual servers. Progent's certified failover cluster experts can help your company assess the advantages of Windows clustering, plan and execute a deployment, educate your network support staff to manage your failover clusters, deliver continuing consulting and technical help services, and create and validate a business continuity procedure. Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you you to plan and deploy a cost-effective disaster recovery solution for hybrid cloud deployments utilizing failover cluster tools proven in Microsoft's massive Azure public cloud.

Migration Consulting Support for Windows 10
Progent's Microsoft-certified Windows 10 planning experts can assist organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an earlier version of Microsoft Windows. Online and on-premises assessment and upgrade services for Microsoft Windows 10 provided by Progent include Return on Investment estimates, project coordination, application and driver compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud solutions, mobile device management and synchronization, telecommuter access, security and compliance, automated provisioning and management, infrastructure design, Wi-Fi support, business continuity planning, webinar training for IT support staff and end users, and post-migration technical help.

Microsoft Exchange 2013 Migration Services
Microsoft Exchange Server 2013 incorporates major enhancements to the functionality of its predecessor Exchange Server 2010 and introduces important innovations plus a revamped structure. These enhancements favorably impact vital facets of IT such as manageability, high availability (HA), security, cost of ownership, teamwork, scalability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can provide remote or on-premises support to help you manage, tune and debug your Exchange 2013 deployment. Progent also offers Exchange 2016 migration expertise and Exchange Online consulting to help you upgrade to a more current release of Exchange Server in a local, cloud-based, or hybrid deployment model.

Microsoft Dynamics GP (Great Plains) Consulting Services
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a new architecture that enhances cloud readiness, works with popular handheld devices, allows single sign-on with Microsoft Azure AD, and strengthens security. Progent's experienced Dynamics GP 2015 R2 consultants have the depth and breadth of technical skills and experience to resolve the many technical and business issues associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will optimize the business value of your investment in this mission-critical platform.

Responsiveness of Progent's Technical Response Center for Remote Computer Support
Progent's Technical Response Center is dedicated to providing the highest level of online computer support available for emergency as well as non-critical problems. For urgent issues that affect many users, vital personnel, or a line-of-business program, the Technical Response Center can respond in one hour or less. For non-critical problems, the TRC will within two hours. In all cases, your trouble ticket will be created quickly and correctly, You will receive an acknowledgement from the trouble ticket system, and the TRC will contact you regarding each corrected issue to verify you are satisfied with the outcome and ready to close out the trouble ticket. Find out more details about Progent's TRC Customer Commitment.

Management Support for Microsoft Lync 2013
Lync Server 2013, renamed Skype for Business, enables organizations of any size to create a manageable and protected communications environment that permits a Bring-Your-Own-Device computing style with instant messaging (IM), presence, web meetings with app sharing and whiteboard, and both IP and PSTN calling across a broad range of stationary PCs and mobile endpoints. Progent's certified Lync Server 2013 experts can assist your company to evaluate the advantages of Lync 2013, design an on-premises, cloud-resident (via Lync Online) or mixed topology suitable for your present and future plans, implement Lync Server 2013 in a way that expedites your return on investment, and provide custom webinar and on-premises training to your IT staff and end users. Progent offers expertise in critical pieces of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist you to combine Lync 2013 with popular Microsoft Office and Office 365 applications such as Outlook, Word and PowerPoint. Progent's Skype for Business Server consultants can also assist your organization to plan and implement out a smooth migration to Skype for Business.

Get in Touch with a Progent Network Consultant
To see how you can access a Progent network support expert for remote or onsite assistance in , call 1-800-993-9400 or go to Online Network Support.














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