Tennessee Network Support Services for Business Computer Network Systems: Remote Support and Repair
For small company networks located throughout the state of Tennessee, Progent's Microsoft and Cisco certified technicians can provide phone support and remote troubleshooting to resolve your computer system troubles quickly and cost effectively. Progent has developed world-class skills, software tools and support databases to identify and fix IT problems without the expense and delays associated with onsite service dispatches.
If your Tennessee business is situated beyond the larger metropolitan areas such as Memphis, Nashville, Knoxville, or Chattanooga, your local computer support choices may be limited in technical expertise, or unavailable during urgent situations. This results in a network environment that is unusable or causing productivity loss due to technical problems continuing for too long. Progent’s staff of field proven network consultants average more than 10 years of real-world industry experience, in the trenches of network systems support, performing a broad variety of technical projects for a varied range of customers. This means you obtain not only the technical skills needed for the job, but an expert with field proven methods for applying that expertise to deliver affordable network solutions.
Phone Support and Remote Network Management
Progent's phone support and remote troubleshooting services give your small business the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's experts can provide your organization with enterprise-level support without the high cost and management overhead of maintaining a large in-house IT organization.
Powerful Remote Access Utilities
Efficient remote access tools and experienced technicians and engineers combine to enable Progent to solve most computer network problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical personnel, and extensive on-going education.
Full Range of Security Services
Progent's certified security experts can help you perform comprehensive security audits, recover quickly from virus attacks, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and craft a security strategy with 24x7 monitoring.
World-class Cisco Help from Expert CCIE-certified Engineers
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) engineers have earned a designation reserved for the most capable experts for designing, architecting, configuring, implementing, and troubleshooting a wide range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s worldwide, and attaining certification involves comprehensive verification through written testing and hands-on lab testing to ensure that CCIE’s can apply knowledge to real world problems. CCIE’s have a strong base knowledge of core networking technologies and protocols that allow for rapidly crafting multi-vendor solutions.
Simple Engagement and Billing Structure
Progent makes it easy to be a client. Progent requires no complex contracts, no minimum commitments, no retainer fees, and no minimum support time. All consulting time is fully documented and invoiced to the actual minutes used.
Immediate Support for Urgent Problems
With Progent’s remote support services, you can get immediate help for problems that are causing wasted productivity without the lengthy wait for an on-site service engineer. For day-to-day network administration tasks, Progent’s online support engineers can complete most jobs within minutes of a request, instead of requiring you to wait for hours or days.
Best Practices by Expert Consultants
Many organizations located far from areas with plentiful expert consultants resort to untrained or inexperienced local consultants for critical computer network support services. This can result in a system that is unstable or unable to meet business needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified engineers average more than a decade of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a broad range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a repeatable fashion.
Broad and In-depth Expertise with Office Networks
Progent’s team of 60+ network consultants means customers benefit from the leverage of 800 years of combined experience and shared knowledge base to resolve the most difficult system problems. Progent has the know-how to come up with solutions quickly and deliver them affordably.
Detailed Documentation of Services
Progent provides full and detailed documentation of all service work to ensure clients don’t ever feel “captive” to their support organization. Progent sends e-mail documentation of services performed shortly after completion of each support interaction, and also encloses a printed copy along with monthly billings for accounting purposes.
Automated Server Monitoring with Microsoft Operations Manager
Progent offers nationwide remote monitoring services based on MOM 2005 so that your computer network support is proactive rather than reactive. By identifying potential issues before they cause downtime, system monitoring can keep your network free of stressful and costly service disruptions.
Web Development Consulting
If you want to revamp your corporate Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new venture, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web designers and developers. Progent's experts can also help you build and manage a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web design, Web project management, Microsoft .ASP and .NET programming, graphics design, and one-on-one training in Microsoft FrontPage. Progent can also provide consultants who can you develop and deploy custom eCommerce solutions.
VoIP Design and Consulting
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you successfully deploy Cisco VoIP-CallManager technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your environment is optimized to support VoIP, help you select and deploy Cisco hardware and software appropriate for your current situation and future growth plans, and business goals, and integrate your VoIP solution with technology from other vendors.
Round the Clock Support for Maximum Network Uptime
For businesses with line-of-business network applications, Progent offers online support services on a round the clock basis. Combined with Progent's automated 24x7 server monitoring package, this service can help promote the highest network availability.
Team Approach to Support and Problem Escalation
Computer networks have grown increasingly complex, and even many small office computer networks incorporate software and hardware solutions from many different suppliers, which results in further integration complexity. It is very difficult for even the most experienced individual to have deep knowledge in all aspects of computer technology, or extensive hands-on experience in the enormous range of hardware and software brands, models, and versions of software that can deployed by small businesses. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to solve complex technical issues efficiently, at the least cost to you.
Experience with a Wide Range of Small Business Networks
Progent’s expert consultants have provided IT support services to thousands of businesses in hundreds of diverse industries, giving Progent a unique real-world perspective on what computer network solutions work and which ones don’t.
Progent’s Cisco-certified technology professionals offer wireless consulting support for Cisco wireless access point and wireless bridge technology. Cisco provides access points that have either single 802.11g radios for as high as 54 Mbps of throughput or two-radio access points supporting both 802.11g and 802.11a for as much as 108 Mbps of network capacity. Progent’s Cisco wireless consultants can offer expertise for the whole family of Cisco 802.11g wireless access points and wireless bridges including the Cisco Aironet 350 Access Point, the Cisco Aironet 350 Wireless Bridge, the Cisco Aironet 1130AG Series and 1230AG Series access points, the Cisco Aironet 1300 Series Outdoor Access Point/Bridge, the Cisco Aironet 1400 Wireless Bridge, plus any Cisco 802.11b Wireless Access Point product. The Cisco Aironet 1130AG Series and 1230AG Series access points are designed to protect current and future network architecture investments. The 802.11a transceiver supports throughput of as much as 54 Mbps on 12 free 5 GHz channels to offer fast performance as well as maximum scalability. The 802.11g radio allows throughput as high as 54 Mbps in the 2.4 GHz band. When using an 802.11g radio, the access point may be installed to handle only 802.11g users for high-bandwidth scenarios, or, for added investment protection, it may be set up to handle both 802.11g and older 802.11b technology.
Progent's Cisco-authorized IT consultants can help you build an economical, high availability Internet configuration solution that can deliver 24x7 Internet connectivity via a broad array of fault tolerant Internet access products and services including fault tolerant BGP, transparent fail-over, and multiple Internet Service Providers. Progent can provide Cisco Certified Internetwork Expert consultants to show you how to apply the most current techniques for fault tolerant Internet access to create a cost-effective, fully redundant Internet network with automatic failover and other capabilities to create non-stop Internet availability.
Progent’s experienced Cisco network security consulting professionals offer high-level PIX and ASA Firewall consulting support including architecture, configuration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewall products delivers robust user and application policy enforcement, mutlivector attack defense, and secure access services. Ranging from economical, easy-to-install desktop appliances for small and home offices to modular gigabit products, Cisco PIX and ASA Firewalls offer a high level of security, performance, and high availability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built operating system,minimizing possible OS-specific security gaps.
Progent's experts can provide Macintosh users a range of services such as desktop support, Apple OS X consulting, Apple Mac integration with Windows networks, Entourage and email help, network protection services, and custom training. For business environments based solely on Mac OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft certified professionals have the background and depth to deal with the difficulty of designing, configuring and maintaining a network infrastructure that is reliable, secure, efficient and able to achieve your company's objectives.
Progent provides nationwide urgent technical support and consulting services for companies that operate Apple Mac environments or whose information systems include a combination of Apple Mac and Microsoft technology. Remote technical support offers optimum leverage for your information technology budget by preserving user productivity and shortening the hours charged for network analysis and repair. Advanced online access technology and skilled service specialists and engineers allow Progent to handle the majority of IT issues without squandering time and money by going to your location. In most of cases your IT problems can be dealt with over the phone or through a combination of phone support and online access. Progent can offer the services of Cisco CCIE infrastructure experts and CISM certified security professionals to assist with the most challenging network issues.
Global Information Assurance Certification was founded in 1999 to validate the skill of IT security engineers. GIAC's mission is to ensure that a certified security consultant possesses the skills needed to provide services in key categories of system, information, and application program security. GIAC certifications are recognized by businesses and government organizations all over the world including and the U.S. National Security Agency (NSA). Progent can provide the support of certified security engineers for all of the security capabilities covered within GIAC certification programs including assessing security systems, incident response, intrusion detection, and web services security.
Progent provides national remote help and troubleshooting services for businesses that operate UNIX, Linux, or Solaris networks or whose information systems include a combination of UNIX/Linux and Microsoft Windows technology. Remote technical support offers optimum leverage for your information technology dollar by extending client efficiency and shortening the hours billed for computer repair services. Advanced online access tools and skilled technicians and consultants combine to enable Progent to solve the majority of network problems without wasting time and expense by traveling to your site. In the vast majority of cases your IT issues can be dealt with by telephone or via a mix of telephone help and remote access. Progent can offer the services of Cisco certified CCIE network engineers and CISM certified security professionals to help with the most difficult network problems.
Progent's Cisco-qualified network consultants can help you to run Cisco's management tools along with a variety of specialized third-party products to create a complete network management solution to keep your network running reliably, conserve limited resources, protect your data, revive quickly from hardware failure or malicious attacks, and allow you to add or repurpose network resources sensibly and affordably as your business grows.
Even if your business has a small computer services staff and a limited IT budget, your information network can still have the same high availability and responsiveness that once required a large internal support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-qualified and Cisco-certified network professionals, the latest system management software for proactive monitoring and threshold alarms, and economical support programs such as a help desk call center to keep your mission-critical business applications and servers operating. Progent's 24x7 Network Management Services include round-the-clock network monitoring, server monitoring, and program monitoring to cut support expenses, fix trouble spots quickly, and anticipate problems before they impact system performance. Progent is expert at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative powered by Microsoft Operations Manager (Microsoft MOM) to deliver complete event management. Progent supports Microsoft Operations Manager 2000 and Microsoft Operations Manager 2005 to give small business networks enterprise-class reliability, security and capacity.
Progent's Microsoft-certified consulting staff offers network help and IT consulting services for Microsoft Operations Manager and for the growing line of Application Management Packs that bring the power of MOM to a wide array of business-critical services. Progent offers consulting for MOM 2005 and MOM 2000 to give small to mid-size information systems maximum reliability, protection and speed. Progent can help you take full advantage of MOM by providing needs assessment, installation, setup, customization, troubleshooting, Help Desk services, security consulting, and management. With over five years of background working with the NetIQ platform upon which Microsoft Operations Manager is based, Progent's IT consulting experts can provide small businesses world-class expertise with MOM.
