For small office networks located throughout the state of Texas, Progent's Microsoft and Cisco certified technical team members can provide phone assistance and remote troubleshooting to fix your network systems problems quickly and affordably. Progent has developed enterprise-grade expertise, advanced software utilities, and support databases to diagnose and repair network problems without the cost and time delays normally associated with on-site technical service dispatches.

If your Texas small business is located outside of the larger urban areas such as Houston, San Antonio, Dallas, Austin, Fort Worth, or El Paso, your local network support options may be limited in technical expertise, or not available during a crisis. This can result in a computer network that is unusable or causing wasted time due to technical issues going unresolved for too long. Progentís team of expert network consultants average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a diverse range of customers. This means you obtain not only the technical know how needed for the job, but an expert with field proven methods for applying that expertise to assist with cost effective network solutions.

SQL Server 2012 Consulting
Progent offers the support of certified SQL Server 2012 consultants as well as seasoned database application developers, database administrators, project managers, network infrastructure engineers, business continuity planning specialists, and certified security professionals to assist you to manage your SQL Server 2012 solution and configure an efficient and secure network infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012. Progent can also help your company to migrate to Microsoft SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's preparedness to stop or recover rapidly from a ransomware incident. Progent will work with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup system that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Cisco VoIP Phone and IP Video Phone Integration and Support
Progent's Cisco IP phone and video IP phone consultants can help you to integrate, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from legacy Voice over IP products to the latest HD media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly known as CallManager, or with Unified CM Express to create a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified Communications Manager applications like Unified CM IM and Presence Jabber, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent's consultants can provide expertise with all aspects of Cisco VoIP Phone integration including designing dial plans, resolving IP phone registration issues, setting up SIP PSTN trunks and CUBE internetworking, deploying ISR routers with CUBE VoIP networking support, and designing UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

ProSight Active Security Monitoring Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) endpoint protection solution incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read about the complete ProSight series of value-priced network monitoring and management services for small organizations.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's seasoned IP Voice experts offer Cisco UC540 consulting support to help you to manage your legacy UC500 VoIP system or design and carry out an efficient migration to a modern VoIP solution.

Examples of Online Consulting Services Offered by Progent for Cisco Routers
Some of the common online Cisco router consulting services available from Progent's certified Cisco experts include setting up hostname, IP addressing, routing maps, clock, security logon banner and user accounts; configuring iBGP, aggregate routing, BGP to EIGRP redistribution, and ECN gateways; fixing policy based routing to MPLS, routing maps, and line settings; updating router's IOS image; configuring and testing failover; resolving VPN tunnel and routing issues; creating a network diagram and documenting configuration; plus security and business recovery strategy.

Planning Consulting Support for SharePoint 2013
Progent has been providing SharePoint consulting services since the initial product was published more than a a dozen years, and Progent has the breadth and depth of IT know-how to assist businesses of any size to design and carry out a SharePoint Server 2013 deployment and create SharePoint 2013 apps that add significant business benefit to your IT investment. Progent's Microsoft-certified consulting team can help your company to evaluate the business advantages of upgrading to SharePoint 2013 or SharePoint Online from older versions of SharePoint or from another collaboration solution; determine if an in-house, online or hybrid configuration is best suited for your organization; and select the most appropriate edition of SharePoint 2013 for your purposes. Progent can provide full project management outsourcing or can help in individual jobs associated with your SharePoint 2013 migration.

64-bit Processing Migration Help
Progentís 64-bit upgrade specialists can assist your organization to enhance your application servers and workstations efficiently from 32 bits to 64 bits. Progent can assist your company to calculate the risks and benefits of migrating to 64-bit computing, plan an economical upgrade process that reduces business interruptions, and deliver timely online support to assist you to install 64-bit software and applications on your current hardware. Progent's Microsoft-qualified consultants can help you to install the 64-bit editions of Microsoft products like Windows Server, SQL Server, Microsoft Windows 10, and Office Excel.

Progent's Online Consulting and Training Services for Microsoft Office Word and Office 365 Word
Progent's certified Microsoft Office Word and Office 365 Word experts can provide a broad range of affordable online consulting services to assist you to maintain your legacy Microsoft Word solution or help you to upgrade to a newer version of Office Word. Support offered by Progent's Word experts include VBA programming, identifying and fixing compatibility issues between various releases of Word, integrating Word with different Microsoft Office applications such as Excel and Outlook or with 3rd-party data sources and plug-ins,infrastructure optimization for dependable. reliable cloud access, security and compliance support, and smart phone integration, and online Office Word training sessions tailored for your special requirements.

Progent's Client Testimonials
Progent has provided remote or on-premises technical consulting help to organizations in every state in the U.S. Many of these customers have expressed their appreciation to Progent in the form of testimonials to the quality of Progent's support staff. Take a look at Progent's customer testimonials to learn what they have said about the quality of Progent's network support services

Remote Server Monitoring with Microsoft System Center Operations Manager Operations Manager
Progent offers a variety of Network Support Packages based on the proactive problem solving abilities of Microsoft System Center Operations Manager, a next-generation server management software solution that monitors the reliability, speed and security of your IT network and detects anomalies before they can disrupt your system. To give you additional insight about the performance and stability of your network environment, Progent can help you deploy and manage popular network monitoring software powered by Linux.

Mac Consulting
Progent's engineers offer Mac users a range of IT services such as online Apple macOS and OS X desktop help, help with Mac software, Office 365 Outlook for Mac and MS Exchange consulting, Mac protection and network infrastructure consulting, integration between Mac and Microsoft Windows networks, and one-on-one training. For business systems based exclusively on Mac or for environments that utilize a combination of Mac, Linux, and MS Windows-powered servers and desktops, Progent has the background and depth to handle the challenge of designing, configuring, and maintaining an IT infrastructure that is reliable, protected, fast, and aligned with your business objectives.

ProSight WAN Watch Infrastructure Monitoring and Management
ProSight WAN Watch network infrastructure monitoring and management service makes it simple and affordable for smaller organizations to map out, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance problems. Find out more about Progent's complete ProSight series of affordable outsourced network management services for small and medium-size businesses.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of computer security professionals. GIAC accreditations are acknowledged by companies and institutions all over the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer support for any of the security disciplines addressed under GIAC certification including evaluating network vulnerability, event management and response, intrusion detection, web-based services security and security information and event management (SIEM) solutions for compliance with government mandates for reporting security events.

Contact a Progent Computer Support Expert
To find out how to contact a Progent computer consultant for remote or on-premises assistance in , phone 1-800-993-9400 or visit Online Computer Support.

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