For small company network systems located anywhere in the state of Texas, Progent's Microsoft and Cisco authorized technical experts can provide phone support and troubleshooting to resolve your computer system problems fast and cost effectively. Progent has developed top-notch expertise, sophisticated tools, and support knowledge bases to identify and fix IT problems without the expense and delays associated with on-site technical service dispatches.

If your Texas organization is located outside of the larger metropolitan areas such as Houston, San Antonio, Dallas, Austin, Fort Worth, or El Paso, your local network systems support options may be limited in skills, or unavailable during urgent situations. This can result in a computer network that is unusable or causing efficiency loss due to technical problems persisting for too long. Progentís group of network engineers average more than 12 years of real-world industry experience, in the trenches of computer network support, performing a extensive range of technical tasks for a diverse range of customers. This means you get not just the technical competency needed for the task, but an expert with field proven methods for applying that expertise to assist with cost effective network solutions.

Disaster Recovery/Business Continuity Planning Support
Progent's disaster recovery consultants can help you design a disaster recovery strategy to prepare for a catastrophic network outage. Progent can help you define a comprehensive disaster recovery plan that incorporates periodic disaster recovery assessments and testing so that if a catastrophic failure happens, you reduce lost productivity. Progent's Microsoft and Cisco-certified professionals can also assist you to build an affordable, high-availability network solution that takes into account reliability issues covering a broad range of network technologies and processes. Progent's business continuity specialists can assist your company to deal with the broader issues associated with keeping your company operational after a catastrophe by taking into account not only information technology issues but additional issues like notifying critical staff members, locating temporary work space, acquiring emergency transportation, finding temporary workers, and filing regulatory reports. Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to design and build an affordable disaster recovery solution for hybrid cloud deployments using failover cluster tools field-tested in Microsoft's Azure public cloud.

Immediate Help for Urgent Issues
With Progentís urgent online computer troubleshooting services, your company can get instant help for issues that are causing network disruption. Remote help eliminates the long delay and increased expense associated with in-person network help. For typical IT management tasks, Progentís online support consultants can complete the majority of jobs within minutes of a request, instead of requiring you to live with a problem for up to a day for on-site help to arrive.

Help with Choosing an ISP and a Service Package
Progent offers access to the cost-effective support of online Internet connectivity experts to assist your company to evaluate or update your ISP services so your Internet access solution aligns with your business needs. Services provided by Progent include assessment of your current bandwidth utilization, vendor and service plan comparison and selection, network provisioning, and overseeing a smooth switchover to a new ISP and/or service arrangement. Network provisioning can include optimizing existing routers and deploying additional ones, setting up firewalls, and upgrading fault-tolerant Border Gateway Protocol configurations. Progent's ISP, telecommunication carrier and data center vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Citrix Virtual Desktop Support Services
Desktop and application virtualization solutions offered by Citrix allow fast provisioning of new client computers, fast deployment of current applications, simplified image management, quick restoration after client PC breakdown or loss, reduced initial cost and extended usable life for client computers, consistent high performance, tight control and enforcement of security policies, and the ability to keep critical business information from leaving its authorized location. Progent's Citrix-certified XenDesktop engineers and Citrix XenApp specialists can help you to assess, test, install, administer, and support Citrix virtual Windows desktop and application products and can help you manage and support other virtualization platforms from Citrix by providing XenServer expertise and Citrix Essentials for Hyper-V integration.

Online Technical Support for Windows and Cisco-based Networking Environments
Progentís Technical Response Center provides expert remote support for Microsoft Windows and Cisco-based environments anywhere in the United States. Progent's certified professionals have the experience to help you to troubleshoot and solve tough network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest issues to appropriate specialists as required. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's experts can provide your small business with enterprise-level support without the high cost and administrative overhead of running a large internal IT group.

In-depth Expertise in Microsoft's Popular Server Platforms
Progent provides broad experience with Microsoftís popular server systems. Progent can provide Windows Server 2016 hybrid integration, Windows Server 2012 R2 planning and deployment, Microsoft Windows Server 2008 R2 engineering services, Windows 2003 professional help, Windows 2K expertise, MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 troubleshooting, Microsoft Exchange Server 2007 technical support, SQL Server 2016 integration, and Microsoft SQL Server 2012 and 2014 assistance.

Oracle DBA Support and Application Development
Progent can provide the services of an Oracle expert for Oracle DBA expertise or an Oracle software developer for building RDBMS applications. Progent's Oracle DBAs can help you to simplify key Oracle database management activities such as database tuning, backup and restore processes, and database security. Progent's Oracle software programmers can assist you to design, test, troubleshoot, or port Oracle-based programs based on PL/SQL. Progent offers experience with Oracle SQL Developer, SQL *Plus, and JDeveloper and can also help you to tune existing SQL programs by utilizing Oracle's SQL Tuning Advisor and SQL Access Advisor.

Some Examples of Online Support Services Available from Progent for Cisco Routers
Among the common online Cisco router consulting services offered by Progent's certified Cisco experts are configuring domain name, IP addressing, routing tables, logging, and user accounts; setting up iBGP and HSRP, aggregate routing, static to EIGRP redistribution, and static route injection into OSPF; troubleshooting policy based routing to MPLS, routing configuration, and line settings; upgrading router's IOS image; configuring and testing failover; resolving VPN tunnel problems; producing a network diagram and documenting configuration; plus security and fault tolerance planning.

Live Online Seminars for Popular Desktop Apps
Progent provides online education for popular client applications and operating systems including Microsoft Office and Office 365 Excel, Word, Publisher, Outlook, Acrobat Writer, Adobe Photoshop CS, Crystal Reports, and Microsoft Windows 10 and Windows 8. Online education provides all the advantages of conventional in-person sessions, including instant interaction between clients and teachers, but avoids the costs of travel and the hassle of trying to accommodate the availability of many workers.

Exchange 2010 Migration Support
Progent's Microsoft-certified Exchange 2010 consultants can assist your company to evaluate the benefits of Microsoft Exchange Server 2010 for your organization and can assist your IT staff to plan and carry out an affordable migration to Microsoft Exchange Server 2010 from Exchange Server 2003 or Exchange 2000 that will provide fast return on investment by improving your productivity, lowering the expense of equipment and support, streamlining administration, and consolidating your vital communications technologies.

MS SQL Server Software Development
Progent's Microsoft-certified SQL Server application programmers can assist with each aspect of creating and managing SQL Server applications. Progent adheres to leading practices within Microsoft's MSF Framework to develop extensible, manageable line-of-business applications and to finish application projects on schedule and within your budget. Software development support available from Progent for Microsoft SQL Server applications includes specification of features and scope, logical and physical modeling, normalization, data integrity, T-SQL programming, software configuration, storage management, performance optimization, backup and restoration, clustering, replication, security, and business continuity.

Citrix Certified XenServer Virtualization Consulting Support
Progent's Citrix XenServer virtualization consultants can assist your company to understand the business benefits of XenServer and other Citrix products, and can help your IT organization to design, validate, implement, troubleshoot, and support a Citrix XenServer solution. Progent can in addition analyze your existing XenServer environment and help you to optimize consolidation, performance, protection, uptime, and disaster recovery.

Management Consulting for Microsoft Lync Server 2013
Lync Server 2013 enables organizations of any size to build a centrally managed and protected communications environment that permits a BYOD computing style with IM, presence, web meetings with application sharing and whiteboard, and both IP-based and PSTN calling enabled for a broad assortment of desktop and mobile clients. Progent's Microsoft-certified Lync Server 2013 experts can assist you to evaluate the business benefits of Lync Server 2013, create an on-premises, cloud-resident (with Microsoft Lync Online) or hybrid topology suitable for your current and long-term goals, deploy Lync 2013 in a way that expedites your ROI, and deliver custom online and onsite training to your IT staff and end users. Progent has expertise in key pieces of a Lync Server 2013 solution that include Windows Server, SQL Server and Exchange Server, and Progent can assist you to combine Lync Server 2013 with popular Microsoft Office and Office 365 apps such as Outlook, Word and PowerPoint. If you are already using Lync Server, Progent's Microsoft Skype for Business Server consultants can help you to design and carry out a smooth upgrade to Skype for Business.

Microsoft Dynamics GP (Great Plains) Consultants
Progent can provide a Dynamics GP (formerly Great Plains) consulting professional to assist you to support and enhance your Microsoft Dynamics Great Plains-based management information system. Progent can also help you to design and deploy a smooth Dynamics GP migration from an older system so that you retain your historical data, enhance your security, improve your financial reporting and management analytics, leverage Microsoft Office compatibility, and reduce network disruption by planning and completing an efficient upgrade plan.

Progent's Consulting and Training Support for Microsoft Office Word and Office 365 Word
Progent's certified Microsoft Office Word and Office 365 Word consultants can provide a broad selection of economical online support services to help you to manage your legacy Microsoft Word solution or assist you to upgrade to a current version of Office Word. Support offered by Progent's experts include VBA software development, isolating and fixing compatibility problems between different versions of Word, integrating Office Word with different Microsoft Office apps such as Office Excel and Microsoft Outlook or with third-party data sources and add-ons,infrastructure optimization for dependable. reliable cloud access, security support, and smart phone synchronization, and online Office Word training classes customized for individuals or groups.

Progent's Consulting Services for Microsoft Windows 2012 R2 Server Essentials
Microsoft Windows Server 2012 R2 Essentials is an affordable, versatile OS that allows small businesses to transition from the traditional physical in-house datacenter to the contemporary hybrid networking model that combines on-premises and cloud-hosted resources. Progent's certified Windows Server Essentials consultants can provide cost-effective remote consulting and technical support for Windows Server Essentials. Progent can assist you to assess the possible productivity and cost benefits of moving to Windows Server Essentials and adopting a hybrid local/cloud design for your network environment. Progent offers comprehensive project management support so you can design and execute an efficient move to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Azure Cloud platforms and services. (Find out about Progent's Office 365 integration with on-premises Exchange deployments and Microsoft Azure planning and integration support.) Progent also offers as-needed consulting, technical support, and customized training.

Contact a Progent Network Support Expert
To find out how you can contact a Progent network consultant for remote or onsite support in , call 1-800-993-9400 or visit Online Computer Help.














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