For business network systems located in the state of Texas, Progent's Microsoft and Cisco certified technicians can provide phone assistance and remote troubleshooting to resolve your computer network troubles fast and affordably. Progent has acquired enterprise-grade expertise, sophisticated utilities, and support knowledge bases to diagnose and fix computer network problems while avoiding the high cost and delays normally associated with in-person service dispatches.

If your Texas business is situated outside of the larger urban areas such as Houston, San Antonio, Dallas, Austin, Fort Worth, or El Paso, your nearby computer network support choices may be limited in technical capability, or not available during a crisis. This results in a computer network that is unpredictable or causing productivity loss due to technical issues going unresolved for too long. Progent’s staff of field proven network professionals average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a large range of technical projects for a varied range of customers. This means you obtain not just the technical competency needed for the task, but a consultant with field proven methods for applying those skills to assist with affordable network solutions.

Apple iPhone Integration and Management
Progent's iPhone and iPad integration consultants offer cost-effective remote consulting to assist your business to design, deploy, and fix any aspect of your iPhone and iPad and Windows integration solution and is available for short-term jobs to help you get past specific technical bottlenecks or long-term engagements to help you finish business-critical initiatives on schedule and within budget. Progent has expertise in on-premises, cloud-based, or hybrid networks and can help you create or support a highly available, secure and efficient network infrastructure that aligns with your mode of computing. Progent can also provide online or onsite training for individuals or groups to show you how to manage and use your iPhones and iPads in a secure, collaborative ecosystem that maximizes the business value of your information network.

Advanced Project Management Experts
For advanced project management support, Progent offers the services of veteran IT professionals with decades of experience as technology project managers for application development, business technology implementation, and process engineering working with organizations ranging from Big 4 firms to dot-com startups to government agencies. These proven IT managers can provide world-class management skills to help enterprise customers to follow best practices to make sure development or deployment projects are completed on time and on budget.

Citrix Virtual Windows Desktop Support Services
Progent's Citrix desktop virtualization experts can assist you to design, install, administer, and troubleshoot a virtual Windows application delivery and management solution by providing Citrix XenDesktop expertise and XenApp support services. Progent's Cisco-certified CCIE network engineers can show you how to optimize your infrastructure for delivering server and client-side applications, and Progent's remote datacenter management and support experts can assist your organization to manage and maintain an off-site datacenter that offers high uptime, enhanced security, and fast disaster recovery. Progent can also help you manage and support other virtualization solutions from Citrix by providing Citrix XenServer consulting services and Citrix Essentials for Hyper-V support.

Cisco Unified Communications Manager and Unified Communications Manager Express Consulting
Cisco Unified Communications Manager (CUCM or Unified CM), formerly known as CallManager, operates as the foundation of Cisco's communications and collaboration portfolio. Cisco Unified CM and Cisco Unified CM Express provide a borderless IP-PBX solution by integrating with unified messaging applications that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact center. Progent's CCIE-certified CUCM and CallManager consultants can help with any facet of Unified Communications Manager setup and troubleshooting in areas such as integrating Voice over IP phones and video IP phones, designing dial plans, setting up SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE networking support, designing Cisco UCS server clustering solutions for high availability, and integration with Exchange Server and Skype for Business.

ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt productivity. Read about the entire ProSight series of value-priced managed services for small businesses.

Full Range of Security Services
Progent's CISA, GIAC, and CISSP certified security experts can help your company to perform complete security assessments, restore operations rapidly from attacks, set up firewalls, configure secure mechanisms for off-site and mobile access, deploy spam filtering and email encryption, and craft a company-wide security strategy built around round-the-clock automated monitoring. Progent's ProSight family of remote security monitoring and management services includes ProSight Active Security Monitoring (ASM) for behavior-based threat detection and ProSight Enhanced Security Protection for unified endpoint security.

Cisco VoIP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist your business to integrate, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from discontinued Voice over IP products to the latest HD media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Unified CM, formerly known as CallManager, or with Unified CM Express (CME) to create a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified CM apps that include Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact center. Progent can deliver support with all aspects of Cisco VoIP Phone integration including designing dial plans, resolving QoS, integrating SIP PSTN trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE VoIP networking support, and creating UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

ProSight DPS Managed Backup and Recovery
ProSight Data Protection Services automated backup and disaster recovery offers small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and allows fast recovery of vital files, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical information. Learn about Progent's entire ProSight portfolio of value-priced network management outsourcing services for small and mid-size businesses.

Planning and Migration Consulting Support for SharePoint Server 2013
Progent has been delivering SharePoint support since the initial product was released over a decade ago, and Progent has the scope of IT knowledge to assist businesses of all sizes to plan and carry out a SharePoint Server 2013 installation and create SharePoint 2013 apps that add significant business benefit to your information network. Progent's Microsoft-certified consultants can assist your company to assess the business advantages of upgrading to SharePoint 2013 or SharePoint Online from older versions of SharePoint or from another collaboration solution; decide whether an on-premises, Cloud-based or hybrid configuration is most sensible for your busi9ness; and select the most appropriate version of SharePoint 2013 for your applications. Progent can provide comprehensive project management services or can assist in specific tasks related to your SharePoint 2013 migration.

Planning and Support Services for SCOM 2016
Microsoft System Center 2016 Operations Manager is designed to ensure consistent performance and dependable availability for critical workloads by providing unified, cross-platform tracking of physical and virtual infrastructure deployed throughout local systems and private and public clouds. Progent's consulting group offers advanced remote and onsite support to assist businesses of all sizes to plan, integrate, tune, update and troubleshoot Operations Manager 2016 solutions. Progent's SCOM 2016 consultants can help you to move to SCOM 2016 from earlier releases of Operations Manager or from different monitoring platforms, or integrate a variety of monitoring systems into a unified infrastructure management ecosystem. Progent can also help you extend your Operations Manager 2016 scope to include resources hosted on public clouds by delivering Microsoft Azure integration and Amazon AWS hybrid cloud solutions.

Microsoft Active Directory (AD) Design and Troubleshooting Expertise
Progent's Microsoft-certified Active Directory experts have extensive knowledge troubleshooting complex Active Directory issues such as server replication problems, multi-domain partition configurations, lost Active Directory objects, cleanup of evaluation software configuration objects in production Active Directory systems, and restoration of unsuccessful installations of AD and AD-dependent applications. Progent is also experienced in using “expert only” AD tools such as ADSIEDIT, DCDIAG and NETDIAG. Progent can also suggest configuration techniques that address key issues such as Active Directory naming standards, hierarchical structure, IT management structure, use and structure of group policy objects, as well as protection and monitoring specifications. Progent can also evaluate the implications of alternate server and service configurations on capability and speed. Progent can assist companies to plan and roll out configurations of AD Domain Services by providing Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud solutions.

Upgrade Consulting for Microsoft Skype for Business Server
Progent's Microsoft-certified Skype for Business consultants can provide remote and onsite expertise for organizations of any size to evaluate the benefits of upgrading to Skype for Business from any version of Lync Server or Microsoft Office Communications Server. Progent can assist you to plan a local, cloud or hybrid deployment; integrate Skype for Business with SQL Server,Exchange, SharePoint Server and Office or Office 365; configure HA mechanisms; connect Skype for Business with your PSTN gateway; and interface with third-party collaboration systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security experts can help you design and validate a security strategy for your Skype for Business deployment that meets regulatory requirements.

Citrix Certified XenServer Virtualization Consulting Services
Progent's Citrix XenServer virtualization engineers can assist your company to evaluate the business benefits of XenServer as well as other Citrix platforms, and can assist your IT organization to plan, validate, implement, troubleshoot, and maintain a Citrix XenServer solution. Progent can in addition assess your current XenServer environment and show you how to optimize consolidation, performance, security and compliance, availability, and disaster recovery.

Talk to a Progent Computer Consultant
To see how to access a Progent network consultant for online or onsite expertise in , phone 1-800-993-9400 or visit Remote Network Support.














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