If your Texas business is located outside of the larger metropolitan areas such as Houston, San Antonio, Dallas, Austin, Fort Worth, or El Paso, your nearby network support choices may be limited in technical capability, or unavailable during a crisis. This results in a network environment that is unpredictable or causing wasted time due to technical problems going unresolved for too long. Progent’s staff of seasoned network consultants average more than 10 years of real-world IT industry experience, in the trenches of network systems support, performing a extensive variety of technical projects for a diverse range of customers. This means you get not only the technical know how needed for the job, but an expert with field proven methods for applying those skills to deliver cost effective network solutions.

Powerful Remote Access Tools
Efficient remote access tools and experienced technicians and consultants combine to enable Progent to solve most IT problems quickly and affordably. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's consultants have the advantage of a wide range of Microsoft support utilities, technical information, and extensive on-going training.

Application Support
Progent's Experts Team offers in-depth consulting expertise in specific software application areas. By providing a one-stop source for IT generalists and specialists, Progent can customize fast, cost effective and complete IT solutions that fit the individual needs of your business. Areas of applications expertise available from Progent include ERP, MRP and financial systems support, Microsoft CRM support and training, plus support and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.

VPN Access for Leading Remote Access Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the consultants at Progent's Technical Response Center to access your network remotely without compromising system security.

Remote Network Administration
Remote support tools and technologies have improved to the point that there is rarely a need for on-site access to servers in order to provide effective support. With the installation of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be accomplished remotely by Progent engineers. Remote network support services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.

Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, an honor given exclusively to the top tier of organizations that operate closely with Microsoft, have demonstrated IT skills, and have verified client references. Gold Certified Partners are required to maintain large staffs of Information Technology professionals who have undergone comprehensive certification testing. Microsoft Gold Partners are given access to exclusive support and training programs from Microsoft and early exposure to beta software for training and study purposes.

World-class Cisco Help from Expert CCIE-certified Consultants
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) engineers have earned a designation reserved for the most capable experts for designing, architecting, configuring, setting up, and troubleshooting a wide range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s worldwide, and attaining certification involves comprehensive proof through written testing and hands-on lab testing to ensure that CCIE’s can use knowledge to real world problems. CCIE’s have a strong foundational knowledge of core networking technologies and protocols that allow for quickly creating multi-vendor solutions.

Phone Support and Remote Network Management
Progent's phone support and remote troubleshooting services give your small business the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's engineers can provide your small business with enterprise-level expertise without the high cost and management overhead of maintaining a large in-house IT organization.

Broad and In-depth Knowledge of Business Information Networks
Progent’s team of 60+ networking consultants means clients benefit from the leverage of 800 years of cumulative experience and shared knowledge base to repair the most troublesome computer issues. Progent has the know-how to find fixes fast and deliver them cost effectively.

Eliminate Reliance on Freelance Consultants
By developing a relationship with a full-service support company such as Progent rather than with a freelance consultant, you are assured timely access to capable experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without help during an emergency.

Automated Server Monitoring with Microsoft Operations Manager
Progent offers nationwide remote monitoring services based on Microsoft Operations Manager 2005 so that your computer network support is proactive rather than reactive. By identifying potential problems before they cause downtime, system monitoring can keep your network free of stressful and expensive service disruptions.

Expert Network Support for Collocation Data Centers
Progent provides network support for many customers whose network environments are hosted in Secure Data Centers, and can easily do so for any data center in America. Progent’s long experience in working remotely with hosted data center environments allows us to assist clients architect and implement flexible and reliable remote support solutions that ease the job for both Progent and client support staff. Progent’s own IT infrastructure of 50+ servers is implemented in three separate data centers in Northern California, and is entirely supported remotely.

Voice over IP Design and Support Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you successfully deploy Cisco VoIP technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your environment is optimized to support VoIP, help you select and deploy Cisco hardware and software appropriate for your current situation and future growth plans, and business goals, and integrate your VoIP solution with solutions from other vendors.

Experience with a Wide Range of Business Networks
Progent’s certified expert team members have provided Information Technology support services to thousands of organizations in hundreds of diverse industries, giving Progent a unique real-world perspective on what IT solutions work and which ones don’t.

Linux Support Services and Linux/Windows Integration
If your business network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to peacefully coexist for easy administration, seamless dataflow, fault tolerance, enhanced performance and tight security. If you are developing Linux software on a network that includes Microsoft-based servers, desktops and applications, Progent offers full-service network outsourcing that allows you to concentrate on your area of high-value expertise.

Team Approach to Support and Problem Escalation
Computer networks have grown increasingly complex, and even many small business computer networks integrate software and hardware solutions from dozens of different manufactures, which leads to further integration complexity. It is very difficult for even the most talented individual to have deep knowledge in all aspects of information technology, or extensive practical experience in the enormous range of hardware and software brands, models, and versions of software that can utilized by small companies. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to solve complex technical issues efficiently, at the least cost to you.

Development Services
Progent can provide expert software architects and developers for creating custom business applications in areas that include eCommerce, external and internal web sites, Great Plains financials, or Microsoft Dynamics SL, and specialized management reports. Progent has deep experience successfully creating both simple and complex application development projects for companies of all sizes.