For small business network systems located anywhere in the state of Texas, Progent's Microsoft and Cisco certified technicians can provide online assistance and remote troubleshooting to fix your computer network troubles fast and affordably. Progent has developed world-class skills, sophisticated utilities, and support databases to diagnose and repair network problems without the cost and delays normally associated with in-person technical service visits.

If your Texas company is located outside of the larger urban areas such as Houston, San Antonio, Dallas, Austin, Fort Worth, or El Paso, your local computer support choices may be limited in technical expertise, or unavailable during an emergency. This results in a office network that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s group of field proven network engineers average more than 12 years of real-world computer industry experience, in the trenches of network support, performing a large range of technical tasks for a broad range of clients. This means you get not only the technical know how needed for the task, but a professional with field proven methods for applying those skills to provide excellent network solutions.

Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification given exclusively to the highest class of businesses that operate closely with Microsoft, have demonstrated advanced IT expertise, and have verified client references. Gold Certified Partners must maintain large staffs of Information Technology professionals who have undergone comprehensive proficiency testing. Microsoft Gold Partners are provided access to special support and training programs from Microsoft and early access to beta software for training and piloting purposes.

Live Online Training for Popular Desktop Applications
Progent provides live online training for a range of client programs and environments such as Microsoft Excel, Word, Access, Project, Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10 and Windows 8. Live online learning provides all the advantages of conventional in-person seminars, including instant communication between clients and trainers, but eliminates the costs of travel and the hassle of trying to synchronize the schedules of many workers.

Full Range of Security Services
Progent's CISA, GIAC, and CISSP certified security consultants can assist you to perform complete security evaluations, restore operations quickly from intrusions, configure firewalls, configure safe techniques for remote and mobile access, deploy spam and virus filtering and email encryption, and create a corporate-wide security plan built around 24x7 automated network monitoring.

Progent's Consulting and Development Services for SQL Server 2016
Microsoft SQL Server 2016 offers major improvements in speed, capacity, security, availability, BOYD support, and integrated BI. New features include PolyBase for processing structured and unstructured databases simultaneously for data warehousing, Jason support, Row-level Security, Mobile Report Publisher, and seamless control over local and cloud resources. Progent's Microsoft certified SQL Server 2016 consultants can provide online and on-premises expertise to assist organizations of all sizes to plan, implement, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft technologies such as Windows Server, Exchange Server 2016, SharePoint Server, Dynamics GP, Skype for Business, and SCOM.

World-class Cisco Support from Experienced CCIE-certified Consultants
Progent’s exclusive team of Cisco Certified Internetwork Expert (CCIE) network engineers have been awarded an accreditation restricted to the most capable specialists for architecting, configuring, installing, and debugging a wide array of Cisco networking and connectivity products. There are only 7,000 certified CCIEs worldwide, and attaining certification requires extensive verification of networking skills via written examinations and hands-on demonstrations to ensure that CCIE’s know how to apply theory to practical situations. CCIE’s have a base knowledge of core networking technologies and protocols that enable rapidly crafting multi-vendor solutions.

Project Server Integration and Training
Progent's certified Microsoft Project Server and Project Online experts offer advanced remote and on-premises support services for Project Server as well as for all Microsoft products that integrate in conjunction with Project Server. Services offered by Progent include Project Professional and Project Web App planning and support, SharePoint Server 2013 planning and configuration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, MS Exchange 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 management,Office Excel and Office 365 Excel application support, plus Office PowerPoint and Visio online classes. Progent offers access to Cisco-certified CCIE network engineers to assist you to enhance your environment to support local, branch office, home-based, and mobile workers so that they can use Microsoft Project Server to work together securely and productively. Progent's certified network security experts can help you to adopt and police security policies that safeguard sensitive project information without interfering with the efficient exchange of authorized information.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) experts and data leakage protection consultants can assist you to configure Progent's Email Guard Security Gateway to use specified content security policies for monitoring the content of email messages and attachments and blocking users from sending confidential or inappropriate data or spam. Email Guard's outbound email content filtering solutions can also help your business avoid being blacklisted and stay compliant with industry security standards and regulatory mandates like HIPAA and Sarbanes-Oxley.

CRISC-certified Risk Mitigation Experts
The Certified in Risk and Information Systems Control (CRISC) certification program was established by ISACA in 2010 to verify an IT professional's ability to design, deploy, and maintain information system controls to mitigate network risk. Progent can provide the expertise of a CRISC-certified engineer to help you to develop and carry out a business continuity or disaster recovery strategy based on leading practices promoted by CRISC and geared to match your organization's risk appetite, business goals, and budgetary guidelines.

Wireless VoIP Phone Solutions
Successful integration of Cisco's wireless VoIP phones typically requires that IT teams set up and fine tune many key pieces of your Wi-Fi infrastructure such as wireless access points, routers, wireless LAN controllers, and network management tools. Progent's wireless VoIP phone configuration consultants offer online and onsite assistance to help your organization build and administer a Cisco wireless IP phone deployment by delivering services that range from debugging the configuration of an IP phone or access point to offering comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of a campus.

Design and Deployment Consulting for Cisco's Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified wireless consultants can help your business to migrate to Aironet wireless access points and Cisco wireless controllers that comply with the recently approved 802.11ac Wi-Fi standard, enabling you to triple the speed for your Wi-Fi LAN while increasing the area covered.

After-hours Remote Technical Support
Progent's economical after-hours remote support program provides clients 24x7 availability of remote support from Progent's TRC. Services offered outside normal work hours include resolving problems with Microsoft-based server products, MS Windows desktop troubleshooting, assistance with MS Office applications, network and system backup and recovery, and fundamental routing and switching support for Cisco technology.

Windows Server 2012 Integration Services
Progent's certified Windows Server 2012 R2 consultants can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and migration strategies, optimize your network infrastructure for on-premises, multi-site, cloud-based, and hybrid environments, educate your IT support, staff, create a corporate-wide security plan, streamline network management, help with application development, and generate and validate a DR/BC plan.

Response Time of Progent's Technical Response Center for Remote IT Support
Progent's Technical Response Center is committed to delivering the highest level of remote IT support services possible for emergency and standard issues. For urgent problems that impact many users, vital personnel, or a mission-critical program, the TRC will respond in less than an hour. For standard issues, the TRC will in two hours or less. In all cases, your trouble ticket will be created promptly and correctly, You will be sent a confirmation from the trouble ticket system, and the TRC will check with you regarding each resolved problem to verify you are satisfied with the resolution and ready to close the ticket. Learn more details concerning Progent's Technical Response Center Customer Commitment.

Get in Touch with a Progent Computer Support Expert
To learn how to get in touch with a Progent network consultant for remote or onsite expertise in , phone 1-800-993-9400 or go to Remote Computer Support.














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