For small office network systems located anywhere in the state of Texas, Progent's Microsoft and Cisco certified technicians can provide online assistance and remote troubleshooting to resolve your computer system troubles fast and cost effectively. Progent has acquired enterprise-grade expertise, sophisticated utilities, and support knowledge bases to identify and repair network problems without the expense and time delays associated with in-person technical service visits.

If your Texas business is situated beyond the larger metro areas such as Houston, San Antonio, Dallas, Austin, Fort Worth, or El Paso, your nearby network systems support choices may be limited in expertise, or not available during an emergency. This results in a network environment that is unstable or causing wasted time due to technical issues going unresolved for too long. Progentís staff of seasoned network consultants average more than 12 years of real-world computer industry experience, in the trenches of computer network support, performing a wide range of technical tasks for a diverse range of clients. This means you get not only the technical know how needed for the task, but a consultant with field proven methods for applying those skills to assist with efficient network solutions.

Citrix Virtual Desktop Support Services
Desktop and application virtualization solutions offered by Citrix allow quick provisioning of new client computers, fast deployment of new applications and updates, streamlined image management, quick recovery from desktop hardware failure or loss, reduced capital cost and longer useful life for client PCs, predictable performance, tight control of security policies, and the ability to keep critical corporate or government data from leaving its authorized location. Progent's Citrix XenDesktop consultants and XenApp specialists can assist your IT staff to assess, pilot, deploy, administer, and troubleshoot Citrix virtual Windows desktop products and can help you manage and support additional virtualization solutions from Citrix by providing XenServer expertise and Citrix Essentials for Hyper-V support.

Microsoft Exchange Server 2016 Migration Support Services
Progent's certified Microsoft Exchange Server 2016 migration consultants can help your business in any and all phases of your migration to Exchange 2016 including designing HA system topology for a local, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; determining storage requirements for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing for high-availability CAS services; planning, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; creating SSL certs; providing client remediation with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

Assistance with Selecting an Internet Service Provider and an Internet Service Plan
Progent can provide the affordable services of online Internet connectivity consultants to help your company to evaluate or enhance your Internet services so your Internet access solution meets your business needs. Support services available from Progent's engineers include assessment of your current bandwidth utilization, vendor and plan comparison and ordering, network provisioning, and overseeing a seamless switchover to a new carrier and/or service plan. Network provisioning can include enhancing current routers and switches and configuring new ones, setting up firewalls, and upgrading fault-tolerant Border Gateway Protocol configurations. Progent's ISP, telecommunication carrier and collocation vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Offsite Data Protection Manager Backup Service Package
Multi-site backup is key to any comprehensive business continuity strategy. Progentís affordably priced Offsite DPM Backup Service Package incorporates the advanced capabilities of Data Protection Manager (DPM) with the world-class security and availability features of the QTS (formerly Herakles) Internet Data Center in Sacramento to provide continual, non-disruptive backup for up to 2.5TB of critical data from one or several of your Windows servers. Progent's managed service package includes all configuration, support, and monitoring needed for a comprehensive offsite backup solution.

Oracle DBA Services and Application Development
Progent can provide the services of an Oracle certified expert for Oracle DBA expertise or an Oracle application developer for building database applications. Progent's Oracle database administrators can help you to simplify critical Oracle database management tasks including performance tuning, backup and restore processes, and database protection. Progent's Oracle application developers can assist your company to design, test, troubleshoot, or port Oracle applications based on PL/SQL. Progent offers experience with SQL Developer, SQL *Plus, and JDeveloper tools and can assist you to tune existing SQL programs using Oracle's SQL Tuning Advisor and SQL Access Advisor.

Cisco Unified Messaging and Collaboration Consulting Services
Progent offers remote or on-premises help from a certified CCIE consultant to assist you to plan, install, administer and repair unified communications environments that incorporate Cisco Unified Communication technology in an in-house, cloud-centric, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications engineers have extensive backgrounds assisting companies of any size to create advanced collaboration ecosystems by providing services that include Unified Communications Manager (Unified CM) and CallManager planning and deployment, Voice over IP and video phones setup, and Cisco wireless IP phone solutions. Progent can help you with Cisco's extensive library of UC applications such as Jabber, WebEx Meeting Center, Unity Express, Cisco Unified Contact Center Express (CCX), and Unified Attendant Console.

Management Support for Lync Server 2013
Lync 2013 allows businesses of all sizes to create a manageable and secure communications ecosystem that permits the modern Bring-Your-Own-Device computing style with instant messaging (IM). instant messaging, real-time presence, web conferencing with application sharing and whiteboard, as well as IP and PSTN calling across a wide range of desktop and handheld clients. Progent's certified Lync Server 2013 experts can help your company to assess the advantages of Lync Server 2013, create an on-premises, cloud-based (with Lync Online) or hybrid topology appropriate for your current and long-term plans, implement Lync 2013 in a way that expedites your return on investment, and provide custom online and onsite training to your management staff and end users. Progent offers expertise in critical pieces of a Lync Server 2013 deployment that include Windows Server, SQL Server Express and Exchange, and Progent can help your organization to integrate Lync Server 2013 with popular Microsoft Office and Office 365 apps including Outlook clients, Word and PowerPoint. If your organization are already using Microsoft Lync Server, Progent's Microsoft Skype for Business experts can help you to plan and carry out a smooth upgrade to Skype for Business.

Progent's Integration Support for Windows Server Essentials
Microsoft Windows Server 2012 R2 Essentials is an affordable, versatile operating system that enables small businesses to transition from the older stand-alone in-house datacenter to the modern hybrid computing model that combines local and virtualized cloud-hosted resources. Progent's certified Windows Server Essentials consultants can provide cost-effective remote consulting and troubleshooting for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the potential productivity and cost benefits of moving to WS 2012 R2 and adopting a hybrid on-premises/cloud model for your computing environment. Progent offers comprehensive project management support to help you plan and carry out an efficient migration to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Cloud applications and services. (Learn about Progent's Office 365 Exchange Online integration with on-premises Exchange deployments and Azure planning and integration consulting.) Progent also offers continuing consulting help, troubleshooting, and training.

Comprehensive IT Support for Systems at Colocation Data Centers
There are hundreds of enterprise-grade data center colocation sites in the San Francisco Bay Area and larger metropolitan areas throughout the United States, and Progent's colocation consulting professionals can improve your network's fault tolerance and performance by helping you choose a colo facility that addresses the particular needs of your organization including geographic proximity, space, communications, budget, and value-added features and services. Progentís data center IT services are designed for businesses with equipment located at colo hosting sites and requiring timely on-premises help at the co-location facility plus remote support from Microsoft and Cisco certified professionals. Progent offers a variety of colocation center support services such as system topology analysis, Windows and UNIX server installation and support, tech support for server and communications infrastructure, design and installation of high availability systems, defining and implementing layered security defenses, firewall integration and support, configuring load balancing environments, and creating high-availability server and storage cluster configurations.

Consulting and Troubleshooting Expertise for SCOM 2012
Progent's Microsoft Gold-certified Microsoft SCOM 2012 consulting experts have more than 10 years of experience designing, deploying, enhancing and repairing System Center Operations Manager environments and can provide companies of all sizes expert online or onsite consulting services for SCOM 2012. Progent can assist your company to design an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience needed to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to import and set up Microsoft SCOM 2012 management packs based on best practices for tracking network fabric and both Microsoft and third-party apps and services. Also, Progent can deliver fast remote or onsite troubleshooting to help you to remediate serious problems uncovered by Microsoft SCOM 2012.

Microsoft Windows Server 2012 Integration Support
Progent's certified Windows Server 2012 R2 consultants can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and migration strategies, optimize your network infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, train your IT support, staff, create an enterprise-wide security strategy, streamline network management, help with application development, and generate and test a disaster recovery/business continuity plan. If your organization is thinking about migrating from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid solutions experts can help you to assess the benefits of Windows Server 2016 for your environment and plan and carry out a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model.

Talk to a Progent Network Consultant
To see how you can get in touch with a Progent network support expert for remote or on-premises assistance in , phone 1-800-993-9400 or visit Remote Computer Help.














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