Texas Network Consultants for Small Business Computer Networks: Remote Consulting and Troubleshooting
For business computer networks located within the state of Texas, Progent's Microsoft certified technical experts can provide phone support and troubleshooting to repair your network systems issues fast and affordably. Progent has developed top-notch expertise, advanced software tools and support knowledge bases to diagnose and repair computer network problems without the cost and delays associated with on-site service visits.
If your Texas company is located outside of the larger metro areas such as Houston, San Antonio, Dallas, Austin, Fort Worth, or El Paso, your local network support options may be limited in technical capability, or not available during a crisis. This results in a office network that is unstable or causing efficiency loss due to technical issues persisting for too long. Progent’s team of field proven network consultants average more than ten years of real-world computer industry experience, in the trenches of IT support, performing a wide range of technical tasks for a broad range of customers. This means you obtain not just the technical know how needed for the task, but an expert with demonstrated methods for applying those skills to deliver affordable network solutions.
Easy Engagement and Billing Structure
Progent makes it easy to be a client. Progent requires no complicated contracts, no minimum commitment, no retainer fees, and no minimum support time. All service time is fully documented and invoiced to the actual minutes utilized.
World-class Cisco Support from Experienced CCIE-certified Engineers
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) engineers have earned a designation reserved for the most proven experts for designing, architecting, configuring, implementing, and troubleshooting a diverse range of Cisco network and interconnectivity solutions. There are only 7000 CCIE’s around the world, and attaining certification involves comprehensive verification through written testing and hands-on lab testing to ensure that CCIE’s can apply knowledge to real world problems. CCIE’s have a strong fundamental knowledge of core networking technologies and protocols that allow for rapidly developing multi-vendor solutions.
Best Practices Applied Nationwide
Many organizations located far from areas with plentiful expert consultants resort to untrained or inexperienced local consultants for critical IT support services. This can result in a system that is unstable or unable to meet organizational needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified engineers average more than a decade of real-world industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a diverse range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a repeatable fashion.
Remote Network Administration and Support
Remote access tools and technologies have improved to the point that there is rarely a need for hands-on access to servers in order to provide effective support. With the installation of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be accomplished remotely by Progent engineers. Remote network administration services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.
Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor awarded exclusively to the highest class of companies that operate closely with Microsoft, have shown IT expertise, and have confirmed client references. Microsoft Gold Partners are required to maintain large staffs of IT professionals who have completed comprehensive certification testing. Microsoft Gold Partners are given access to exclusive support and training opportunities from Microsoft and early exposure to beta software for training and evaluation purposes.
Full Array of Security Services
Progent's certified security team members can help you perform comprehensive security audits, recover quickly from attacks, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and craft a security strategy with 24x7 monitoring.
Sophisticated Remote Access Tools
Efficient remote access tools and experienced technicians and engineers combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support utilities, technical information, and extensive on-going training.
Experience with a Broad Spectrum of Small and Mid-size Business Networks
Progent’s expert certified consultants have provided Information Technology support services to thousands of businesses in hundreds of diverse industries, giving Progent a unique real-world experience on what computer network solutions work and which ones don’t.
Expert Wireless Consulting and Support Services
Progent’s Wireless Consulting Services offer small businesses a fast, cost effective way to select and integrate the latest wireless technology. Few small businesses have in-house Information Technology staffs with the expertise or time to keep up to date on the fast-paced world of wireless products and services, and even fewer have the field experience to cut through the hype in order to identify and integrate optimal connectivity solutions. Progent’s long background both as an integrator and consumer of wireless technology makes it possible to offer expert engineering support for a broad range of wireless network applications.
Detailed Documentation
Progent provides complete and detailed documentation of all service work to ensure clients don’t ever feel “captive” to their support company. Progent sends e-mail documentation of services accomplished shortly after completion of each support interaction, and also provides a printed copy along with monthly invoices for accounting purposes.
Team Approach to Service and Problem Escalation
Computer networks have grown increasingly complex, and even many small business networks incorporate software and hardware solutions from dozens of different suppliers, which results in further integration complexity. It is impossible for even the most experienced individual to have deep knowledge in all facets of information technology, or extensive practical experience in the enormous range of hardware and software brands, models, and versions of software that can utilized by small businesses. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to fix complex technical issues efficiently, at the least cost to you.
Expert Network Support for Data Centers
Progent provides remote support for many customers whose network environments are hosted in Secure Data Centers, and can easily do so for any data center nationwide. Progent’s long experience in working remotely with hosted data center environments allows us to help clients design and implement flexible and reliable remote support solutions that simplify the job for both Progent and client support staff. Progent’s own IT infrastructure of 50+ servers is implemented in three separate data centers in San Jose and Sacramento, and is entirely supported remotely.
Progent's consultants can provide Apple Macintosh clients a range of services including desktop help, interconnectivity with Windows-powered networks, email configuration, specialized application programming, and individualized user education. Progent's Apple-certified specialists and Microsoft-certified engineers can show you how to design and maintain a secure, robust IT system and communications infrastructure to support environments in which Apple Mac servers and workstations coexist with Microsoft-based and UNIX/Linux-based systems.
Progent's Microsoft-certified consultants have more than 1o years of background providing e-mail, digital messaging, and e-mail-telephony integration solutions for small companies as well as big enterprises. Progent provides economical Microsoft Exchange 2003 Server consulting to strengthen email and virus protection, design fault tolerant email systems, and facilitate off-site and mobile email access. Progent’s Microsoft Exchange consulting services can assist you in designing and executing a migration from an outdated SMPT server or unsupported Microsoft Email package such as Microsoft Exchange 5.5 to Microsoft Exchange 2003 Server. Progent also provides XP and Vista desktop Microsoft e-mail support for Microsoft Exchange and Microsoft Outlook and can show you how to configure Microsoft Outlook 2000 and Outlook Web Access (OWA). For e-mail virus defense and spam blocking, Progent offers expertise with Postini's security services and Trend Micro Scanmail. Progent is a certified Postini MSP. As a Postini partner, Progent can help small businesses take advantage of Postini’s enterprise-class spam blocking solution.
Progent's Juniper Networks consultants can show you how to configure and support Juniper NetScreen Firewalls and Juniper VPN appliances and Juniper Security Manager software for Netscreen Firewalls. In addition to providing configuration support for
Juniper Networks Firewalls and Juniper VPN technology, Progent's CISSP certified security consultants and CISM qualified professionals can show you how to develop a comprehensive security strategy and design protection into your business operations.
Cisco's security and offsite connectivity solutions for small to mid-size companies represent a complete array of manageable protection products to let you safeguard your wired and wireless information system. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection systems, and Virtual Private Network access concentrators. Progent's expert staff of consultants includes experienced specialists with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can help your organization to select Cisco VPN, Cisco RADIUS Security, and other Cisco protection technologies that fit most closely with your corporate goals.
Microsoft Dynamics Great Plains allows you to expand and manage your business better by offering easy access to decision-driving data and a fast ROI. Microsoft Dynamics GP offers important business benefits such as its ability to extend the reach of your company, manage your financials, automate financial processes, unify procedures across your business, refine inventory control, increase order accuracy, expand revenue and minimize turnaround time, and increase free cash flow. Progent can show you how to configure and manage a reliable, secure server and communications foundation to support Great Plains, and can provide expert Microsoft GP consultants to make sure you derive all the benefits of your Microsoft Dynamics GP software.
Progent’s Microsoft certified experts offer small and medium size businesses world-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to install critical software quickly and automatically to specified users, lower software expense and stay compliant by determining usage profiles, improve Windows protection by improving your awareness of weak points and by installing targeted patches, manage your mobile workforce through industry standards independent of connection or geography, and reduce operational costs by efficiently utilizing the management functions built into Windows. Progent’s SMS engineers can show you how to use SMS economically for automated software and application installation, security patch administration, and resource tracking management including program and hardware inventory.
Network monitoring commonly involves tracking a network’s resource usage in order to uncover data traffic backups or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free network monitoring utilities that work under Linux and can be deployed to observe mixed-platform environments where Linux and Windows operate together. Progent's network integration consultants can help you use both these programs to tune and repair your network. Progent's Linux consulting services offer small companies and programmers help with administering and supporting UNIX and Linux networks that work with Windows-based technology.
Progent can show you how to plan an efficient Wireless LAN topology, recommend sensible components, and integrate wireless access points, 802.11 wireless LAN adapters, wireless bridges, radio antennas and various wireless appliances. Progent can also show you how to create a complete wireless network security strategy that is well integrated with the security strategy for your overall business network.
Microsoft Dynamics GP 10.0 financial software is a full-featured business management and analytics solution that integrates data and processes across your business, interfaces easily with other applications, and brings together employees, customers and vendors regardless of time or place. Designed for small to mid-size businesses, Great Plains 10.0 provides capability for accounting, analytics and reporting, project management, inventory and order control, e-commerce, HRM, customer relationship management, field force automation, manufacturing, retail management, and online business services. Progent can help you install and manage a robust, protected server and network environment to support Microsoft Great Plains, and can give you access to expert Great Plains professionals to help your business benefit from the full potential of Great Plains Release 10.0.
