For small business networks located within the state of Texas, Progent's Microsoft qualified professionals can provide phone help and troubleshooting to repair your computer network problems quickly and cost effectively. Progent has acquired top-notch skills, advanced software utilities, and support databases to identify and repair computer network problems without the expense and delays associated with on-site technical service calls.

If your Texas small business is situated beyond the larger urban areas such as Houston, San Antonio, Dallas, Austin, Fort Worth, or El Paso, your nearby computer network support choices may be limited in technical capability, or unavailable during an emergency. This can result in a network that is unstable or causing wasted time due to technical issues persisting for too long. Progentís team of expert network professionals average more than 12 years of real-world computer industry experience, in the trenches of computer network support, performing a extensive variety of technical projects for a varied range of clients. This means you get not just the technical expertise needed for the task, but a professional with field proven methods for applying that expertise to deliver excellent network solutions.

ProSight Active Security Monitoring Endpoint Protection and Ransomware Recovery
The ProSight Active Security Monitoring endpoint protection service incorporates next generation behavior-based analysis technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to manage the complete threat progression including filtering, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read about the entire ProSight family of value-priced network monitoring and management services for small and medium-size organizations.

Integration Expertise for Office 365 Apps and Services
Office 365 is Microsoft's expanding suite of client productivity applications and cloud-hosted services offered on a monthly or annual subscription basis. Office 365 applications and cloud-based services are offered in an array of subscription plans targeted at markets from students and households to global enterprises. Progent offers fast and easy remote access to specialists with in-depth knowledge of Microsoft, macOS, Apple iOS, and Android platforms. Progent can help your business to understand the many subscription options available with Office 365 and configure your information network with Office 365 so you derive top business value. Progent's Office 365 integration consultants offer expertise with multi-vendor networks that incorporate Windows, macOS, and Linux operating systems. Progent can also help you to create and manage hybrid networks that seamlessly combine on-premises and cloud-based products and services.

Configuration Manager 2016 Cloud Integration
System Center Configuration Manager 2016 automates software provisioning at scale, simplifies security and compliance settings control, inventories network assets, protects against corporate data leakage, performs network health monitoring, enables secure end-user self service, and offers a common control mechanism for administering multi-operating system networks running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud integration experts can help businesses of any size with any facet of designing, implementing, using and repairing a System Center 2016 Configuration Manager deployment for on-premises, cloud-based, or hybrid networks.

Immediate Help for Urgent Problems
With Progentís urgent online computer troubleshooting services, your company can get instant assistance for problems that are causing network disruption. Remote help does away with the lengthy wait and higher cost required for on-site technical help. For day-to-day administration work, Progentís off-site support engineers can finish most jobs within a few minutes of a request, instead of requiring your company to live with a problem for hours for on-premises support to show up.

Advanced Project Management Consultants
For enterprise project management assistance, Progent can provide access to senior IT experts with years of background as technology project managers for program development, business systems implementation, and business process re-engineering working with organizations ranging from Big 4 firms to dot-com startups to state government agencies. These proven IT managers can provide world-class management expertise to help enterprise customers to adhere to leading practices to make sure strategic projects are completed on time and within budget.

World-class Cisco Help from Expert CCIE-certified Consultants
Progent offers convenient, quick, and affordable access to Cisco CCIE engineers. Cisco Certified Internetwork Experts are recognized networking experts who are awarded this top-level classification only as a result of thorough testing by Cisco. CCIEs can handle the most complex issues associated with network planning, configuration, repair, and service. Progentís CCIE professionals work intimately with Cisco engineers in analyzing problems with Cisco's IOS platform and devising fixes or obtaining patches to correct problems. Progent can provide fast contact with a CCIE by telephone so you are able to get immediate help for complex network troubles that are affecting worker productivity but are beyond the scope of your usual network support providers.

The Progent Test Lab at the Herakles/Quality Technology Services Internet Data Center
The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center in Sacramento, California is available for testing mission-critical applications, developing cost-effective migration procedures, evaluating and optimizing performance, planning or validating business continuity solutions, mitigating compatibility problems, and establishing training systems for new products and technologies. For Progent customers without adequate internal resources to configure effective pilot systems, Progent's Test and Training Lab cuts capital costs and engineering risk and helps keep critical IT initiatives on schedule.

Disaster Recovery/Business Continuity Planning Support
Progent can provide high-level online consulting for business continuity planning, validation, and training to help you to prepare for possible disasters, reduce downtime for your essential IT operations, eliminate lost information, and comply with examiners' letters and contractual requirements. Progent's business continuity experts can work closely with your executive and IT administration group to perform risk evaluation, identify interdependencies, specify the resources required to run your business, determine key IT services and specify acceptable recovery times, select hot backup centers, configure safe offsite connectivity for key employees, plan notification mechanisms and assign duties for staff, document a complete recovery and test plan, and provide training for management and technical staff to carry the business continuity solution. Progent's Windows Server 2016 disaster recovery/business continuity consultants can show you how to create an affordable disaster recovery solution for multi-site or hybrid cloud deployments utilizing failover cluster technology proven in Microsoft's massive Azure public cloud.

MS Project Server Integration and Training
Progent's Microsoft Project Server and Project Online experts can provide comprehensive remote and onsite support for Microsoft Project Server as well as for Microsoft products that integrate in conjunction with Microsoft Project Server. Consulting support services provided by Progent include Microsoft Project Professional and Project Web App integration, SharePoint 2013 planning and deployment, SQL Server 2016 integration, Microsoft SQL Server 2014 programming and troubleshooting, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance,Office Excel and Office 365 Excel application support, plus PowerPoint and Visio webinar classes. Progent offers access to Cisco-certified CCIE engineers to assist you to optimize your environment to support local, branch, at-home, and mobile workers so they can utilize Microsoft Project Server to work together safely and efficiently. Progent's certified network security experts can help you to define and police security policies that safeguard sensitive business data without disrupting the efficient sharing of legitimate data.

ProSight WAN Watch Network Infrastructure Monitoring and Management
Progentís ProSight WAN Watch infrastructure monitoring and management service makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Learn about Progent's entire ProSight series of affordable outsourced network management services for small organizations.

Progent's Consulting and Development Services for Microsoft SQL Server 2014
SQL Server 2014 incorporates major enhancements in critical areas including speed, availability, compliance, and cloud integration. SQL Server 2014 is the first release of SQL Server that includes in-memory capability that works transparently with all types of applications including Online Transaction Processing, enterprise data warehousing, and data analytics. Progent's Microsoft SQL Server 2014 consulting team can provide cost-effective remote and on-premises consulting services that include system design, deployment, management, troubleshooting, and application development expertise to enable businesses of all sizes to realize maximum business value from their SQL Server 2014 deployment. If your organization is currently running SQL Server 2014, Progent can assist you to perform a cost-effective migration to Microsoft SQL Server 2016.

Progent's Integration Support for Windows Server Essentials
Windows Server 2012 R2 Essentials is a value-priced, versatile operating system that enables small businesses to make the move from the older physical on-premises datacenter to the modern hybrid networking model that includes on-premises and cloud-based software and infrastructure. Progent's certified Windows Server Essentials consultants offer cost-effective remote consulting and technical support services for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to determine the possible business advantages of migrating to WS 2012 R2 and implementing a hybrid local/cloud model for your computing environment. Progent can provide full-service project management to help you plan and carry out an efficient move to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Azure Cloud applications and services. (Find out about Progent's Office 365 integration solutions with on-premises Exchange and Microsoft Azure integration consulting.) Progent can also provide as-needed consulting help, technical support, and customized training.

Planning and Deployment Consulting for Microsoft Skype for Business
Progent's Microsoft Skype for Business consultants can provide online and onsite expertise for organizations of any size to assess the benefits of migrating to Skype for Business from any release of Microsoft Lync Server or Office Communications Server. Progent can assist your business to design an on-premises, cloud or hybrid topology; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office or Office 365; configure high-availability mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and integrate other communication platforms like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified data security experts can help you design and verify a security strategy for your Skype for Business deployment that meets government and industry requirements.

Collaborative Approach to Support and Problem Escalation
Information networks have grown increasingly sophisticated. In addition, most small business networks integrate solution from many different suppliers. All this makes computer integration and support increasingly difficult. It is unfeasible for even the most talented individual to have in-depth knowledge in all facets of computer technology, or broad hands-on experience in the thousands of hardware and software brands, models, and revisions that small businesses incorporate in their IT networks. Progent utilizes a collaborative approach to computer consulting and depends on subject matter experts to bring high-level knowledge when necessary to fix complex technical issues effectively, at the least expense to you.

Response Time of Progent's TRC for Online Technical Support
Progent's Technical Response Center (TRC) is committed to providing the highest quality of remote IT support available for emergency as well as standard problems. For emergency problems that affect multiple workers, key people, or a mission-critical program, the Technical Response Center can engage within an hour. For standard issues, the TRC will within two hours. Regardless of criticality, your trouble ticket will be created promptly and accurately, You will be sent an acknowledgement from the ticketing system, and the TRC will get in touch with you regarding every corrected issue to make sure you are satisfied with the results and willing to close the trouble ticket. Find out more details about Progent's TRC Customer Commitment.

Contact a Progent Computer Support Expert
To learn how you can access a Progent computer support expert for online or onsite help in , phone 1-800-993-9400 or go to Remote Computer Help.

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