For small office computer networks located anywhere in the state of Texas, Progent's Microsoft and Cisco certified technicians can provide online help and troubleshooting to resolve your computer network problems fast and cost effectively. Progent has developed enterprise-grade expertise, sophisticated utilities, and support knowledge bases to identify and fix computer network problems while avoiding the expense and time delays normally associated with onsite service visits.

If your Texas business is located outside of the larger urban areas such as Houston, San Antonio, Dallas, Austin, Fort Worth, or El Paso, your nearby network systems support options may be limited in skills, or not available during a crisis. This results in a office network that is unpredictable or causing wasted time due to technical issues persisting for too long. Progentís staff of expert network engineers average more than twelve years of real-world IT industry experience, in the trenches of network support, performing a broad variety of technical tasks for a diverse range of customers. This means you obtain not just the technical know how needed for the task, but a professional with field proven methods for applying those skills to deliver affordable network solutions.

Amazon AWS Cloud Planning and Integration Consulting
Progent's Amazon AWS cloud integration consultants offer cost-effective remote consulting to assist companies to integrate Amazon AWS cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable high-performance storage, and Glacier for low-cost long-term archiving. Progent can assist your IT team with every aspect of Amazon AWS integration including requirements analysis, readiness assessment, architectural design and review, testing, deployment, centralized administration, performance tuning, licensing management, disaster recovery mechanisms, and security. Progent offers advanced expertise with firewalls and VPN technology and can help you deploy cloud-based or hybrid ecosystems that seamlessly integrate Amazon AWS cloud services. Progent offers occasional support or Progent can provide comprehensive project management outsourcing services to help you migrate smoothly to the Amazon AWS cloud.

Online Support for Microsoft Windows Server 2008 R2
The sophistication and versatility of Microsoft Windows Server 2008 R2 calls for an information technology expert with hands-on experience and diverse knowledge in architecting and deploying efficient and comprehensive business technology networks. The professional experience of Progent's seasoned Windows Server 2008 engineers, with an average of over ten years of background integrating Microsoft-based technology, helps insure your success in supporting and managing your Windows Server 2008 R2 environment. Progent's Microsoft-certified Windows Server 2012 R2 support experts can also help you to evaluate the business value of upgrading from Windows Server 2008 to Microsoft Windows Server 2012 R2 or later. If you are planning on creating a hybrid network model that integrates on-premises systems with public cloud services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions.

Progent is a Microsoft-certified Partner
Because Progent is a Microsoft Certified Partner, every Progent network consultant has access to the technical and training resources needed to deliver the best information technology support available. Progent's network outsourcing, Technical Response Center Helpdesk, Office 365 deployment support, and software programming services allow small and midsize business customers to take advantage of the wide array of knowledge associated with the IT departments of large organizations without the significant cost and hassle of building and managing a large in-house network support staff.

Microsoft Virtual Desktop Consulting
Microsoft's virtual desktop solutions lower the work required for network managers to set up software programs so that they are standardized across an entire user base, provide the ability to manage rights to business information, and enable fast deployment of new or upgraded workstations. With Windows Server 2016, the Terminal Services tool has been revamped and renamed Remote Desktop Services. Microsoft's innovative Virtual Desktop Infrastructure that powers RDS streamlines desktop access, enhances responsiveness, strengthens security, centralizes management, and offers an almost seamless user experience. Progent's Windows Server 2016 consultants can assist you to evaluate the business advantages of Microsoft's virtual desktop technologies, configure test and on-line deployments, optimize your system infrastructure to accommodate virtual desktops efficiently, evaluate and resolve security issues, and educate your network administrators to follow industry best practices to achieve a fast ROI from client virtualization.

ProSight Data Protection Services Managed Backup
Progent's ProSight Data Protection Services automated backup and disaster recovery offers small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Learn more about Progent's entire ProSight line of low-cost managed services for small and mid-size businesses.

The Progent Test and Design Lab at the Herakles/Quality Technology Services Data Center
The Progent Test and Training Lab located at the QTS (formerly Herakles) Data Center in Sacramento can be used for testing mission-critical applications, developing cost-effective system upgrade methodologies, assessing and optimizing performance, designing or verifying disaster recovery solutions, resolving compatibility problems, and building training systems for new technologies. For Progent clients who lack sufficient internal resources to configure effective test systems, Progent's Test and Training Lab reduces capital costs and engineering risk while keeping vital IT initiatives on schedule.

Broad Experience with Microsoft's Popular Server Platforms
Progent's staff of computer network consulting experts can help large enterprises to plan, set up, and support major rollouts of key Microsoft technology by offering support such as Active Directory configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Exchange Server 2010 management, Microsoft SharePoint Server 2013 configuration, Skype for Business Server planning and deployment support and Microsoft Lync Server management, plus SQL Server 2016 migration and SQL Server 2014 application development. Progent has worked with some of the world's largest businesses to integrate solutions powered by Microsoft products and can provide branch office support for enterprises with local offices in the San Francisco Bay Area or larger cities throughout the U.S.

ProSight WAN Watch Network Infrastructure Management
ProSight WAN Watch network infrastructure monitoring and management service makes it easy and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that need critical software patches, or resolving performance problems. Find out about Progent's entire ProSight series of value-priced managed services for small and mid-size organizations.

Data Backup Consulting Services
Progent's backup consultants can provide consulting support for a broad array of utilities and services that deliver solutions for backing up Microsoft Windows, Apple Mac, and Linux servers and workstations plus laptops and smartphones. Progent can help you with all major backup platforms by providing services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake Availability solutions. Progent can also provide help with Acronis, MozyPro, Retrospect, Apple Time Machine, Backup Exec, BackupAssist Software, HP Data Protector, and Solaris FLARs. For enterprises, Progent can provide VMware Site Recovery Manager (SRM) expertise. In addition, Progent's ProSight Data Protection Services are offered to small and medium-sized organizations as a low cost outsourced service for secure backup/disaster recovery.

SharePoint Consultants
Progent's Microsoft-authorized SharePoint 2013 specialists, SharePoint 2010 developers and Office SharePoint 2007 support professionals can show you how to rationalize the economic case for implementing the latest release of SharePoint Portal Server, consult with you on the most sensible version of Microsoft SharePoint Server for your circumstances, provide setup and integration expertise, help you to set up MS SQL Server as a supporting database manager, optimize your network infrastructure, integrate your standard and custom application programs to operate with SharePoint Server, design a company-wide security plan that encompasses portal technology, and deliver maintenance and Helpdesk support.

Stealth Penetration Testing
Stealth penetration testing is a key part of any overall network security strategy. Progentís security experts can perform extensive unannounced intrusion security tests without the knowledge of your company's internal IT resources. Stealth penetration checking uncovers whether existing security monitoring tools such as intrusion incident warnings and event history monitoring are properly configured and consistently monitored.

Upgrade Consulting for Skype for Business Server
Progent's Microsoft Skype for Business integrators offer online and on-premises consulting services for organizations of any size to evaluate the costs/benefits of upgrading to Skype for Business from any version of Lync Server or Microsoft Office Communications Server. Progent can help you to design a local, cloud or mixed topology; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office; set up high-availability solutions; connect Skype for Business with your PSTN gateway; and interface with third-party communication platforms such as Cisco UC. Progent's certified data security experts can help you create and verify a security environment for your Skype for Business solution that meets regulatory standards.

Collaborative Approach to Service and Technical Problem Escalation
Information networks have become ever more sophisticated. At the same time, typical small office computer networks include solution from many different manufactures. All this makes computer integration and support increasingly difficult. It is impossible for even the most capable individual to have deep familiarity in all aspects of computer technology, or extensive hands-on experience in the enormous range of hardware and software brands, models, and updates that small companies include in their IT systems. Progent follows a team methodology to network consulting and depends on application specialists to bring in-depth knowledge when needed to fix complex problems efficiently, at the least cost to your company.

Talk to a Progent Computer Support Expert
To find out how to get in touch with a Progent network support expert for remote or on-premises support in , call 1-800-993-9400 or visit Online Computer Support.

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