For office networks located in the state of Texas, Progent's Microsoft and Cisco qualified professionals can deliver online help and remote troubleshooting to repair your computer network troubles quickly and affordably. Progent has developed world-class expertise, advanced software tools, and support databases to identify and repair IT problems while avoiding the expense and time delays normally associated with in-person technical service dispatches.

If your Texas organization is situated outside of the larger urban areas such as Houston, San Antonio, Dallas, Austin, Fort Worth, or El Paso, your local network support options may be limited in expertise, or unavailable during an emergency. This can result in a network environment that is unstable or causing wasted time due to technical issues continuing for too long. Progent’s staff of field proven network engineers average more than 10 years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a varied range of customers. This means you obtain not just the technical skills needed for the job, but a consultant with proven methods for applying those skills to assist with excellent network solutions.

NetApp MetroCluster Disaster Discovery Solutions
NetApp MetroCluster is a disaster recovery platform that uses array-based storage clustering with replication to deliver rapid, zero data loss disaster recovery (DR) between datacenters located up to 300km away from one another. Progent offers access to a NetApp MetroCluster expert who can assist your business to design, configure, administer, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that aligns with your technical needs and budget. Progent can make sure you follow best practices for installing your MetroCluster environment by delivering guidance with tasks such as assigning disk pools and shelf IDs, arranging aggregate and plexes layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, designing a tiebreaker, setting up a TCP/IP configuration replication network between your storage clusters, and testing your MetroCluster DR solution to show adherence with industry standards and regulatory mandates.

Examples of Online Consulting Services Offered by Progent for Cisco Routers
Among the typical online Cisco router consulting services offered by Progent's certified Cisco experts are setting up domain name, DHCP, routing tables, T1, and user accounts; configuring iBGP, aggregate routing, BGP to EIGRP redistribution, and ECN gateways; reviewing BGP peering arrangements, routing maps, and BGP peering arrangements; upgrading router's IOS image; setting up and confirming router failover; fixing VPN issues; creating a network diagram and documenting configuration; plus security and business recovery strategy.

Amazon Web Services (AWS) Integration Consulting
Progent's Amazon AWS planning and integration experts can provide cost-effective online support to assist companies of any size to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for expandable cloud storage, and Glacier for value-priced long-term archiving. Progent can help you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, system design, testing, configuration, administration, performance tuning, software license management, backup/restore solutions, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN technology and can help you create cloud-centric or hybrid ecosystems that seamlessly integrate Amazon AWS cloud services. Progent offers as-needed consulting or Progent can provide comprehensive project management outsourcing or co-sourcing to help you migrate efficiently to the Amazon AWS platform.

Oracle Database Administration Services and Application Programming
Progent can provide the services of an Oracle consultant for Oracle database administration support or an Oracle application developer for building RDBMS applications. Progent's Oracle DBAs can assist your business to simplify critical Oracle management activities including database tuning, backup and restore processes, and database security. Progent's Oracle software developers can help your company to design, test, enhance, or port Oracle-based applications based on PL/SQL. Progent offers experience with Oracle SQL Developer, SQL *Plus, and JDeveloper and can also assist you to tune current SQL programs by utilizing Oracle's SQL Access Advisor.

World-class Cisco Help from Experienced CCIE-certified Consultants
Progent’s exclusive team of Cisco Certified Internetwork Expert (CCIE) consultants have earned an accreditation reserved for the most accomplished experts for designing, configuring, implementing, and debugging a diverse range of Cisco networking and connectivity solutions. There are only about seven thousand certified CCIEs worldwide, and attaining certification requires comprehensive verification of competency via written exams and hands-on lab testing to ensure that CCIE’s can apply theory to practical problems. CCIE’s have a fundamental understanding of core networking technologies and protocols that enable quickly creating multi-vendor solutions.

Android Smartphone Integration and Management
Progent's Android smartphone and tablet integration expertise have years of experience delivering online and on-premises assistance for organizations of any size who need to integrate Android phones into their IT systems so that users can communicate and collaborate from anywhere. Progent has the breadth of skills to solve technical issues that span multiple vendors and that entail a combination of older and up-to-date information technology. Progent provides affordable remote consulting to help you with any aspect of designing, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can provide occasional technical support to assist you to handle particularly stubborn technical issues, or Progent can provide comprehensive project management support to help you complete strategic IT initiatives on schedule and within budget. Progent can assist with local, cloud-centric, or hybrid networks and offers support for all major operating systems, applications, management utilities and hardware infrastructure. Progent also can provide specialized group or individual training to help you manage and operate Android phones and tablets to maximize their business value.

Assistance with Selecting an ISP and an Internet Connection Package
Progent offers access to the affordable services of remote Internet connectivity experts to assist your organization to evaluate or enhance your Internet services so your Internet access solution meets your business requirements. Support services available from Progent's engineers include evaluation of your existing bandwidth use, carrier and service plan comparison and ordering, network provisioning, and overseeing a seamless move to a different ISP and/or service arrangement. Network provisioning can include enhancing existing routers and configuring additional ones, setting up firewalls, and designing fault-tolerant BGP configurations. Progent's ISP, telecommunication carrier and collocation vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Failover Clustering Support for Microsoft Windows Server 2016 and Windows Server 2012 R2
Progent can provide Windows 2016 clustering consulting, Windows Server 2012 failover cluster expertise and Microsoft Windows Server 2008 failover cluster support services to help your company implement clustered server environments that offer world-class uptime, even for normal maintenance operations. This high-availability is possible because a single server in a cluster can be taken off-line for servicing without impacting clients. Clustering also frees IT personnel to install critical security updates during normal working hours without affecting user productivity.

Cisco ASA Firewall and PIX Firewall and Firepower Services Expertise
The current ASA 5500-X Series of firewalls with Firepower Services provide substantially more value than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX 500 firewalls for new installations. Progent's Cisco-certified CCIE network experts can assist you to maintain your existing PIX or ASA 5500 firewalls or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and on-premises help with ASA 5500-X firewalls with Firepower Services and can assist you to design, configure, tune, administer and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.

Microsoft Office Access Database Application Programming
Progent's Microsoft Access consultants can provide cost-effective remote support for all editions of Microsoft Office Access including Access desktop and Access Web App and can provide expert help for Access application development, database migration, performance optimization, report design, and troubleshooting. Progent also can provide tailored online classes for Access application programming and database management.

Response Time of Progent's Technical Response Center for Remote Support
Progent's Technical Response Center (TRC) is dedicated to delivering the highest quality of online network support offered anywhere for urgent and non-critical problems. For urgent problems that affect multiple workers, key people, or a mission-critical application, the TRC can engage within an hour. For non-critical problems, the TRC is committed to respond in two hours or less. Regardless of criticality, your ticket will be generated quickly and accurately, You will receive a confirmation from the trouble ticket system, and the TRC will check with you on every corrected problem to make sure you are satisfied with the results and willing to close the trouble ticket. Find out more details about Progent's Technical Response Center Customer Commitment.

Progent's Integration and Troubleshooting Support for SQL Server 2014
SQL Server 2014 incorporates major improvements in critical areas including speed, uptime, security, and cloud integration. Microsoft SQL Server 2014 is the first release of SQL Server that includes in-memory technology that works seamlessly across all workloads including Online Transaction Processing, data warehousing (DWH), and business analytics. Progent's Microsoft Gold-certified SQL Server 2014 consulting team can deliver efficient online and onsite services including planning, configuration, management, remediation, and application development expertise to help organizations of any size to achieve fast return from their SQL Server 2014 investment. If you are already running SQL Server 2014, Progent can help your company to perform a smooth transition to Microsoft SQL Server 2016.

System Center Data Protection Manager Help
System Center 2016 Data Protection Manager (SCDPM 2016) provides small to medium-size businesses automatic backup and simplified recovery functions for Microsoft-based networks. SCDPM 2016 delivers application-aware protection for critical platforms like Microsoft SQL, Exchange and SharePoint Server, protects Windows and Linux virtual machines, supports virtual machines running on Windows Hyper-V as well as VMware, and can use Azure for cloud backup and recovery. Progent's Microsoft certified System Center 2016 Data Protection Manager consultants can help you to design, deploy, manage, and repair a multi-site backup/restore system powered by System Center 2016 Data Protection Manager. Progent can help you to migrate from an older release of Data Protection Manager or from a legacy solution, and Progent can tune your SCDPM 2016 ecosystem for on premises, hosted, cloud-based or hybrid deployments. Progent can provide remote or onsite support and can provide occasional expertise to help you through challenging issues or provide comprehensive project management services to help you complete your Data Protection Manager 2016 initiative on schedule and on budget.

Talk to a Progent Computer Consultant
To learn how you can contact a Progent network support expert for remote or on-premises expertise in , call 1-800-993-9400 or visit Online Network Help.

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