If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers developers an affordable way to maintain an IT network that features high availability, security and performance.

Progent's support services that can benefit developers include:

• Full-Service IT Outsourcing
  Progent's IT outsourcing service offers UNIX, Linux, and Solaris software developers contact with expert IT engineers to maintain and administer your IT network while avoiding the expense and distraction of maintaining your own in-house administrative and support team. Progent's information technology outsourcing services allows UNIX and Linux product developers to concentrate on core business projects while at the same time enjoying the benefits of expert IT services. Progent has released a Small Company IT Outsourcing White Paper that explains how outsourcing can conserve budgets and improve operational efficiency.

• Virtual Infrastructure
  Progent can show you how to minimize server hardware and maximize your company's investment in high-availability technology by configuring a virtual architecture with technology such as VMware. A virtual server architecture allows UNIX, Linux, and Solaris software developers operating in a predominantly Windows environment to maximize the efficiency of expensive computing investments by dividing servers into secure, logical segments that are simple to manage and can affordably and securely accommodate a variety of development platforms such as UNIX and Linux. Progent's network consultants can assist you to create reliable physical and virtual system architectures that are ideal for producing and testing new applications.

• Remote and On-siteSupport and Troubleshooting
  Progent's nationwide online help and repair services are ideal for UNIX, Linux, and Solaris product developers operating in a mostly MS Windows environment. Remote network consulting provides optimum leverage for your IT budget. Advanced remote support utilities and experienced technicians and consultants combine to enable Progent to handle most IT problems without wasting time and expense by going to your location. Phone-based support can be upgraded to onsite consulting support and troubleshooting when necessary, but in most of cases your network issues can be dealt with by telephone or via a mix of phone support and remote connectivity. Progent's in-person service is offered in Northern California and in key cities across the U.S.

• Proactive Network Monitoring Services
  Progent's 24x7 network management services are enabled by Microsoft Operations Manager (MOM), state-of-the-art software that proactively observes key network servers to identify incipient problems before they cause downtime. Microsoft Operations Manager automatically scans event archives from strategic servers, then filters and evaluates these system phenomena according to a comprehensive IT support database. When MOM detects an anomaly, it executes special remedial routines or issues alarms to warn selected support personnel. MOM also generates historical reports so you can track the health of your IT system.

• Help Desk Support
  Progent's Help Desk Support Services are designed for companies who have to work within a modest information technology budget but who need fast contact with a Help Desk Call Center with efficient telephone assistance and complete escalation support. Key features include help desk phone assistance for PC support and network repair, secure online connectivity to permit Progent's technical specialists to observe precisely what your customers experience so they can resolve problems rapidly, and intelligent prioritization and problem escalation.

If you are a UNIX, Linux, or Sun Solaris software developer who requires comprehensive network assistance for a mostly Windows environment, phone Progent at 800-993-9400 or send email to linux-help@progent.com.

Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco certified consultants offer businesses in the San Francisco Bay Area, San Jose, and in select cities throughout the U.S a wide range of expertise covering the fundamental IT requirements common to most small and mid-size business networks. Progent's primary consulting areas include network support, Microsoft Exchange consulting, IT security consulting and Help Desk outsourcing and staffing. Progent's Application Experts Team offers in-depth expertise in strategic application topics. By providing a single source for information technology generalists and experts, Progent can tailor fast, cost-effective and thorough network solutions that address the exact requirements of your business.