If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers developers an affordable way to maintain an IT network that features high availability, security and performance.

Progent's support services that can benefit developers include:

  • Comprehensive Information Technology Outsourcing
    Progent's IT outsourcing service offers UNIX and Linux software developers contact with highly-skilled IT professionals to maintain and administer your IT network while avoiding the expense and hassle of keeping a large in-house network support team. Progent's IT outsourcing enables UNIX and Linux software developers to focus on strategic competitive initiatives while at the same time having the benefits of expert network support. Progent has released a Small Company Information Technology Outsourcing White Paper that summarizes ways that outsourcing can cut expenses and improve operational efficiency.

  • Virtual Infrastructure
    Progent can help you to consolidate physical servers and leverage your company's investment in high-availability technology by designing a virtual infrastructure with technology including VMware. A virtual server architecture permits UNIX, Linux, and Solaris developers working in a mostly Microsoft Windows environment to consolidate costly network resources by partitioning servers into secure, logical components that are simple to administer and can affordably and securely accommodate a mix of developer platforms including UNIX, Linux, and Solaris. Progent's network consultants can assist you to create robust physical and virtual network infrastructures that are ideal for developing and validating new applications.

  • Remote and On-site service and Troubleshooting
    Progent's nationwide urgent support and repair services are well suited for UNIX, Linux, and Sun Solaris software developers working in a predominantly MS Windows environment. Remote technical support provides optimum return for your IT budget. Sophisticated remote support tools and skilled service specialists and consultants allow Progent to resolve the majority of IT problems without squandering time and expense by traveling to your site. Phone-based support can be upgraded to in-person technical service and repair if needed, but in the vast majority of cases your network problems can be dealt with by telephone or through a mix of phone help and remote access. Progent's in-person support is available in Northern California and in major cities throughout the U.S.

  • Network Monitoring Services
    Progent's round-the-clock network support services are based on Microsoft Operations Manager, state-of-the-art software that proactively tracks key network servers to detect incipient problems before they result in downtime. MS Operations Manager 2007 automatically scans event archives from strategic servers, then filters and analyzes these system events based on a comprehensive support database. When Microsoft Operations Manager detects a problem, it launches appropriate corrective routines or issues alarms to notify predetermined support technicians. System Center Operations Manager 2007 also generates historical summaries so you can track the vitality of your IT system.

  • Helpdesk Services
    Progent's Contact Center Outsourcing Services are intended for businesses who have to work within a limited IT budget yet who require fast contact with a Call Center with expert phone assistance and full escalation support. Important features include help desk call center telephone assistance for desktop help and network troubleshooting, safe remote connectivity to permit Progent's technical specialists to observe exactly what your customers see in order to fix problems rapidly, and intelligent prioritization and problem escalation.

If you are a UNIX, Linux, or Sun Solaris developer who requires full-service network assistance for a mostly Microsoft Windows system, phone Progent at 800-993-9400 or refer to Contact Progent.

Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco authorized consultants offer customers in San Francisco, Silicon Valley, and in cities across the United States a broad range of expertise concerning the basic information technology needs shared by typical small business environments. Progent's primary consulting areas include system support, Microsoft Exchange consulting, network security support and HelpDesk consulting and staffing. Progent's Application Experts Group offers in-depth knowledge of strategic application areas. By offering a single source for IT generalists and specialists, Progent is able to tailor quick, economical and thorough network solutions that address the specific requirements of your company.
















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