If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers developers an affordable way to maintain an IT network that features high availability, security and performance.

Progent's support services that can benefit developers include:

  • Comprehensive Network Support Outsourcing
    Progent's IT outsourcing gives UNIX, Linux, and Sun Solaris developers access to expert IT engineers to support and manage your business network while avoiding the expense and distraction of maintaining a large in-house network support team. Progent's information technology outsourcing services allows UNIX and Linux developers to focus on core competitive initiatives while still having the benefits of world-class computer support. Progent has released a Small Company IT Outsourcing White Paper that explains ways that outsourcing can conserve budgets and enhance operational efficiency.

  • Virtual Infrastructure
    Progent can help you to reduce the need for physical servers and maximize your company's investment in fault-tolerant technology by configuring a virtual server infrastructure with products including VMware Server. A virtual infrastructure allows UNIX, Linux, and Solaris software developers working in a mostly Windows environment to maximize the efficiency of expensive computing investments by partitioning physical servers into protected, logical components that are easy to administer and can affordably and securely support a variety of developer platforms such as UNIX, Linux, and Solaris. Progent's network consulting professionals can help you set up reliable physical and virtual system infrastructures that are optimized for developing and validating commercial-quality applications.

  • Remote and in-person service and Repair
    Progent's nationwide remote support and troubleshooting services are ideal for UNIX, Linux, and Sun Solaris developers working in a predominantly Microsoft Windows network. Online network consulting offers optimum leverage for your information technology budget. Sophisticated remote support utilities and skilled technicians and consultants combine to enable Progent to handle the majority of IT issues without wasting time and expense by traveling to your location. Phone-based help can be upgraded to in-person consulting support and troubleshooting if needed, but in the vast majority of situations your network issues can be remediated by telephone or via a combination of phone help and remote connectivity. Progent's in-person support is available in Northern California and in major cities across the U.S.

  • Network Monitoring Services
    Progent's round-the-clock network management services are based on Microsoft System Center Operations Manager, advanced technology that intelligently observes vital servers to detect potential problems before they cause downtime. MS Operations Manager 2007 continually examines event logs from strategic servers, then filters and analyzes these system phenomena based on an extensive support database. When MS Operations Manager detects a problem, it launches appropriate corrective routines or generates alerts to warn selected support personnel. System Center Operations Manager 2007 also produces trend summaries so you are able to determine the health of your information network.

  • Contact Center Support
    Progent's Contact Center Outsourcing Services are designed for businesses who have to work within a limited IT budget yet who need fast access to a Call Center with expert phone assistance and full escalation capability. Important features include call center phone service for desktop help and network troubleshooting, secure online connectivity to permit Progent's support experts to see precisely what your clients see so they can fix problems quickly, and intelligent prioritization and escalation.

If you are a UNIX, Linux, or Solaris product developer who requires comprehensive network support for a mostly MS Windows environment, contact Progent at 800-993-9400 or refer to Contact Progent.

Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco certified professionals provide businesses in the San Francisco Bay Area, San Jose, and in cities throughout the U.S a broad range of knowledge covering the basic information technology requirements shared by most small and mid-size business networks. Progent's primary services include network integration, Microsoft Exchange help, network security consulting and Help Desk consulting and staffing. Progent's Application Experts Team offers in-depth expertise in specific application topics. By providing a one-stop source for IT generalists and experts, Progent can deliver speedy, cost-effective and comprehensive network solutions that fit the unique requirements of your company.

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