If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers developers an affordable way to maintain an IT network that features high availability, security and performance.

Progent's support services that can benefit developers include:

  • Full-Service Network Support Outsourcing
    Progent's information technology outsourcing offers UNIX, Linux, and Sun Solaris developers access to expert consulting engineers to maintain and manage your business network without the expense and distraction of maintaining your own internal network support staff. Progent's information technology outsourcing enables UNIX, Linux, and Solaris product developers to focus on core competitive projects while still having the benefits of high-quality network services. Progent has released a Small Company Network Support Outsourcing White Paper that explains ways that outsourcing can cut expenses and improve operational efficiency.

  • Virtual Infrastructure
    Progent can help you to reduce the need for physical servers and maximize your investment in non-stop technology by configuring a virtual server infrastructure with technology including VMware. A virtual server architecture allows UNIX, Linux, and Solaris developers working in a predominantly Windows environment to consolidate costly computing investments by dividing physical servers into protected, isolated components that are simple to manage and can affordably and safely support a mix of development platforms such as UNIX, Linux, and Solaris. Progent's expert consulting professionals can help you create reliable physical and virtual network infrastructures that are ideal for producing and testing commercial-quality software products.

  • Online and in-person service and Repair
    Progent's nationwide online support and troubleshooting services are ideal for UNIX and Linux developers working in a mainly Microsoft Windows environment. Remote IT help offers optimum return for your information technology budget. Advanced online support tools and skilled service specialists and engineers allow Progent to solve most IT issues without wasting time and expense by going to your site. Phone-based help can be upgraded to onsite technical service and troubleshooting if necessary, but in the vast majority of cases your IT issues can be dealt with by telephone or through a combination of telephone help and remote network analysis. Progent's in-person support is offered in the San Francisco Bay Area and in major cities throughout the U.S.

  • Network Monitoring
    Progent's round-the-clock network support service packages are enabled by MS Operations Manager, state-of-the-art technology that intelligently tracks critical servers to detect incipient problems before they cause downtime. System Center Operations Manager automatically examines event logs from critical servers, then organizes and analyzes these system phenomena based on an extensive support database. When Microsoft System Center Operations Manager detects a problem, it executes special corrective scripts or generates alarms to notify predetermined service technicians. Microsoft Operations Manager also generates historical reports so you are able to determine the vitality of your IT system.

  • Helpdesk Outsourcing
    Progent's Help Desk Support Services are intended for businesses who must work within a limited information technology budget but who need immediate access to a Help Desk Call Center with expert phone assistance and complete escalation support. Key components include help desk call center telephone assistance for PC support and network repair, safe online connectivity to permit Progent's support specialists to see precisely what your customers see so they can resolve problems rapidly, and intelligent prioritization and problem escalation.

If you are a UNIX, Linux, or Solaris software developer who requires comprehensive IT support for a predominantly MS Windows environment, call Progent at 800-993-9400 or visit Contact Progent.

Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco authorized consultants provide businesses in the San Francisco Bay Area, Silicon Valley, and in cities across the United States a wide array of expertise covering the fundamental IT requirements common to typical small and mid-size business networks. Progent's primary services include system integration, MS Exchange consulting, network security consulting and HelpDesk consulting and support. Progent's Application Experts Group offers deep knowledge of strategic application areas. By offering a one-stop source for information technology generalists and specialists, Progent is able to tailor quick, economical and thorough network solutions that fit the particular needs of your organization.

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