If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers developers an affordable way to maintain an IT network that features high availability, security and performance.

Progent's support services that can benefit developers include:

  • Comprehensive IT Outsourcing
    Progent's information technology outsourcing service gives UNIX and Linux product developers access to skilled IT engineers to support and administer your business network while avoiding the expense and hassle of keeping your own internal administrative and support staff. Progent's network support outsourcing services allows UNIX and Linux product developers to focus on core business projects while still having the benefits of expert IT support. Progent has released a Small Company Network Support Outsourcing White Paper that summarizes ways that outsourcing can save money and improve operational efficiency.

  • Virtual Server Infrastructure
    Progent can show you how to reduce the need for physical servers and leverage your investment in non-stop products by configuring a virtual server architecture with products such as VMware Server. A virtual infrastructure permits UNIX, Linux, and Solaris developers working in a mostly Windows environment to consolidate costly computing resources by partitioning servers into secure, logical components that are easy to manage and can economically and securely accommodate a mix of developer platforms such as UNIX, Linux, and Solaris. Progent's expert consultants can show you how to set up robust physical and virtual system architectures that are optimized for producing and testing commercial-quality applications.

  • Remote and on-premises Support and Repair
    Progent's nationwide remote technical support and repair services are well suited for UNIX and Linux software developers working in a mainly MS Windows environment. Remote network consulting offers maximum return for your IT budget. Advanced remote access tools and skilled service specialists and consultants allow Progent to solve the majority of network problems without wasting time and expense by going to your location. Phone-based support can be escalated to onsite technical service and repair if necessary, but in most of cases your IT problems can be remediated by telephone or via a combination of phone help and remote access. Progent's in-person service is offered in the San Francisco Bay Area and in key cities across the U.S.

  • Proactive Network Monitoring Services
    Progent's round-the-clock network management service packages are enabled by Microsoft System Center Operations Manager, state-of-the-art technology that proactively observes vital servers to identify incipient problems before they cause downtime. System Center Operations Manager 2007 automatically scans event logs from strategic servers, then organizes and evaluates these network phenomena based on an extensive support database. When Microsoft System Center Operations Manager detects a problem, it launches appropriate remedial scripts or issues alerts to notify predetermined service technicians. Microsoft System Center Operations Manager also generates historical reports so you are able to track the health of your information network.

  • Helpdesk Services
    Progent's Helpdesk Support Services are designed for organizations who have to operate within a limited IT budget but who need fast contact with a Help Desk with efficient telephone assistance and complete escalation support. Important components include help desk call center phone service for desktop help and network troubleshooting, safe remote connectivity to permit Progent's support specialists to see exactly what your customers see in order to fix issues quickly, and expert prioritization and problem escalation.

If you are a UNIX, Linux, or Sun Solaris software developer who needs comprehensive IT assistance for a predominantly Microsoft Windows system, call Progent at 800-993-9400 or visit Contact Progent.

Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco certified professionals offer clients in the San Francisco Bay Area, Silicon Valley, and in cities nationwide a broad range of expertise covering the basic information technology needs common to typical small business networks. Progent's core consulting areas include system integration, MS Exchange consulting, network security support and HelpDesk outsourcing and support. Progent's Experts Group offers deep knowledge of strategic application topics. By providing a single resource for information technology generalists and experts, Progent can deliver fast, economical and complete IT solutions that address the exact requirements of your company.

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