Apple Mac OS X, Linux, Solaris Consulting

If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers developers an affordable way to maintain an IT network that features high availability, security and performance.

Progent's support services that can benefit developers include:

• Full-Service Information Technology Outsourcing
  Progent's information technology outsourcing service offers UNIX, Linux, and Sun Solaris developers contact with highly-skilled consulting professionals to maintain and administer your business network without the cost and hassle of maintaining your own in-house administrative and support staff. Progent's network support outsourcing allows UNIX, Linux, and Solaris software developers to concentrate on core competitive initiatives while at the same time enjoying the benefits of expert network support. Progent has produced a Small Business Information Technology Outsourcing White Paper that explains ways that outsourcing can cut expenses and enhance operational efficiency.

• Virtual Infrastructure
  Progent can help you to reduce the need for physical servers and leverage your company's investment in high-availability technology by designing a virtual server architecture with products including VMware. A virtual server architecture allows UNIX, Linux, and Solaris product developers operating in a mostly MS Windows environment to maximize the efficiency of expensive network resources by dividing servers into secure, logical segments that are easy to administer and can affordably and safely support a mix of developer platforms including UNIX, Linux, and Sun Solaris. Progent's expert consultants can assist you to create reliable physical and virtual network infrastructures that are ideal for developing and validating new applications.

• Online and on-premise Support and Troubleshooting
  Progent's nationwide online help and repair services are well suited for UNIX, Linux, and Solaris software developers operating in a mainly Windows environment. Online IT help offers optimum leverage for your IT budget. Advanced online support technology and skilled service specialists and consultants combine to enable Progent to solve most network problems without squandering time and expense by going to your site. Telephone-based help can be escalated to onsite consulting support and repair if necessary, but in the vast majority of cases your IT problems can be dealt with over the phone or via a combination of phone help and online connectivity. Progent's in-person support is offered in Northern California and in key cities across the U.S.

• Network Monitoring Services
  Progent's round-the-clock network management services are based on Microsoft System Center Operations Manager, advanced technology that proactively observes key network servers to detect incipient trouble spots before they cause network crashes. MS Operations Manager continually examines event logs from strategic servers, then organizes and analyzes these network events according to a comprehensive IT support database. When System Center Operations Manager 2007 uncovers an anomaly, it runs appropriate remedial scripts or issues alerts to notify predetermined support technicians. Microsoft Operations Manager 2007 also produces historical summaries so you are able to track the vitality of your IT system.

• Helpdesk Support
  Progent's Help Desk Call Center Outsourcing Services are designed for businesses who have to operate within a modest information technology budget but who require immediate access to a Call Center with efficient telephone assistance and full escalation support. Important components include help desk telephone service for desktop help and network repair, safe remote access to allow Progent's support specialists to see exactly what your clients see in order to resolve problems quickly, and intelligent prioritization and escalation.

If you are a UNIX, Linux, or Sun Solaris software developer who requires comprehensive IT support for a mostly Windows environment, call Progent at 800-993-9400 or email linux-help@progent.com.

Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco authorized consultants offer customers in San Francisco, Northern California, and in cities nationwide a wide array of knowledge covering the basic information technology needs common to most small and mid-size business networks. Progent's core consulting areas include network integration, Microsoft Exchange consulting, system security consulting and HelpDesk consulting and support. Progent's Application Experts Group offers deep knowledge of key application areas. By providing a single source for IT generalists and experts, Progent can deliver quick, cost-effective and thorough network solutions that align with the particular needs of your business.