If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers developers an affordable way to maintain an IT network that features high availability, security and performance.

Progent's support services that can benefit developers include:

  • Comprehensive Network Support Outsourcing
    Progent's network support outsourcing service gives UNIX, Linux, and Solaris software developers access to highly-skilled IT professionals to support and administer your IT network while avoiding the cost and distraction of maintaining your own internal administrative and support team. Progent's network support outsourcing services enables UNIX and Linux developers to concentrate on core business projects while at the same time enjoying the advantages of high-quality network support. Progent has released a Small Business IT Outsourcing White Paper that summarizes ways that outsourcing can save money and improve productivity.

  • Virtual Server Infrastructure
    Progent can show you how to cut the proliferation of physical servers and maximize your company's investment in non-stop technology by designing a virtual architecture with technology such as VMware Server. A virtual server architecture allows UNIX, Linux, and Solaris product developers operating in a mostly MS Windows environment to maximize the efficiency of expensive computing investments by dividing servers into protected, isolated segments that are easy to manage and can affordably and safely accommodate a variety of developer operating systems such as UNIX, Linux, and Sun Solaris. Progent's expert consultants can show you how to create robust physical and virtual network infrastructures that are optimized for developing and validating new applications.

  • Remote and On-site service and Repair
    Progent's nationwide urgent support and troubleshooting services are well suited for UNIX, Linux, and Solaris developers working in a mostly Windows environment. Remote technical support offers optimum leverage for your IT budget. Advanced remote access technology and experienced service specialists and consultants combine to enable Progent to resolve the majority of network issues without squandering time and money by going to your site. Telephone-based help can be upgraded to onsite technical service and repair if necessary, but in most of situations your IT problems can be dealt with by telephone or via a mix of phone support and online access. Progent's on-premises support is available in the San Francisco Bay Area and in key cities across the United States.

  • Proactive Network Monitoring
    Progent's round-the-clock network support service packages are based on Microsoft Operations Manager, advanced technology that proactively monitors key network servers to identify potential trouble spots before they result in network crashes. System Center Operations Manager automatically scans event logs from strategic servers, then filters and evaluates these network events according to a comprehensive support database. When System Center Operations Manager 2007 uncovers an anomaly, it executes appropriate corrective routines or issues alerts to notify selected support technicians. Microsoft Operations Manager also produces historical summaries so you can determine the health of your IT system.

  • Help Desk Call Center Support
    Progent's Contact Center Support Services are designed for businesses who have to operate within a modest IT budget but who require immediate contact with a Call Center with efficient telephone assistance and complete escalation capability. Key features include call center telephone assistance for PC support and network troubleshooting, secure remote connectivity to allow Progent's technical experts to see exactly what your clients experience in order to fix problems rapidly, and intelligent prioritization and escalation.

If you are a UNIX, Linux, or Solaris product developer who needs comprehensive IT support for a predominantly Windows system, phone Progent at 800-993-9400 or see Contact Progent.

Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco authorized professionals provide clients in San Francisco, Silicon Valley, and in cities across the United States a wide range of knowledge concerning the basic information technology requirements common to typical small business environments. Progent's core consulting areas include system support, Microsoft Exchange help, system security consulting and Help Desk consulting and staffing. Progent's Application Experts Team offers deep expertise in specific application topics. By providing a one-stop resource for IT generalists and specialists, Progent can deliver fast, cost-effective and complete network solutions that align with the unique requirements of your business.

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