For office network systems located anywhere in the state of Utah, Progent's Microsoft and Cisco qualified technical experts can deliver remote phone support and remote troubleshooting to resolve your network troubles quickly and cost effectively. Progent has acquired top-notch skills, sophisticated utilities, and support databases to identify and fix computer network problems without the high cost and time delays normally associated with in-person technical service calls.

If your Utah company is situated beyond the larger metro areas such as Salt Lake City, West Valley City, Provo, Sandy, or Orem, your nearby network systems support choices may be limited in expertise, or not available during an emergency. This can result in a office network that is unstable or causing efficiency loss due to technical problems persisting for too long. Progent’s team of seasoned network professionals average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a large variety of technical projects for a broad range of customers. This means you obtain not only the technical know how needed for the task, but a professional with demonstrated methods for applying those skills to provide efficient network solutions.

Cisco Voice over IP Phone and IP Video Phone Integration and Support
Progent's Cisco VoIP phone and video IP phone consultants can help you to configure, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from legacy Voice over IP products to the latest media phones. Progent's consultants can also help you to integrate your IP phones with Cisco Unified CM, previously named CallManager, or with Cisco Unified CM Express to create a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Unified CM apps like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's consultants can provide support with any facet of Cisco VoIP Phone integration including designing dial plans, solving QoS, configuring SIP PSTN trunks and CUBE internetworking, deploying ISR routers with CUBE VoIP networking capability, and creating UCS server failover and Cisco Survivable Remote Site Telephony systems for survivability.

Online Support for Microsoft Windows Server 2008 R2
Microsoft Windows Server 2008 R2 represents a major advance in making information networks more secure and fault tolerant, simpler to virtualize and manage, more expandable, and able to offer an improved environment for web hosting and development. Progent's Microsoft Gold-certified Windows Server 2008 professionals can provide expert, affordable online support to assist your business get the most from the enhancements built into Microsoft Windows Server 2008 R2 by delivering consulting, troubleshooting, training, administration, network monitoring, and security services.

NetApp SAN Storage Solutions
Progent can provide enterprise customers online or on-premises NetApp SAN consulting support for NetApp's complete line of SAN software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV incremental backup, Virtual Storage Console (VSC) for VMware, MultiStore for storage partitioning, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Components of NetApp SAN technology supported by Progent include system architecture, hybrid-cloud integration, virtualization, migrations, transparent updates, storage management, security and compliance, disaster recovery, and troubleshooting. Progent offers Level 3 support to assist you to resolve problems with NetApp SAN storage environments efficiently following leading practices.

Exchange 2016 Upgrade Consulting
Progent's Microsoft Exchange 2016 experts can help you in any and all phases of your upgrade to Microsoft Exchange 2016 including designing HA architecture for an on-premises, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V design; determining storage capacity required for your virtual machines (VMs), mailbox databases and logs; configuring hardware load balancing for fault-tolerant CAS services; planning, setting up and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client integration with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

Help with Selecting an ISP and a Service Package
Progent offers access to the cost-effective support of online Internet connectivity consultants to help your organization to evaluate or update your ISP services so your Internet connectivity solution matches your business requirements. Services provided by Progent include evaluation of your existing bandwidth use, carrier and service plan comparison and selection, network provisioning, and managing a smooth move to a different carrier and/or service arrangement. Provisioning can include enhancing existing routers and deploying new ones, setting up firewalls, and designing fault-tolerant Border Gateway Protocol configurations. Progent's ISP, telecommunication carrier and collocation vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a disaster recovery software suite that combines failover storage clustering with synchronous replication to provide rapid, zero RPO disaster recovery (DR) between datacenters that are up to 300km apart. Progent offers access to a NetApp MetroCluster expert who can help your business to design, configure, administer, upgrade, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster deployment that meets your technical requirements and budget. Progent can ensure you adhere to best practices for installing your MetroCluster solution by providing guidance with tasks such as assigning shelf IDs, arranging aggregate and plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your peered clusters, and verifying your disaster recovery solution to verify adherence with information assurance standards and government requirements.

Cisco ASA and PIX Firewall and Firepower Services Consulting
The new Cisco ASA 5500-X Family of firewalls with Firepower Services deliver substantially more value than Cisco's previous firewalls and have superseded the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-certified CCIE network consultants can assist your company to maintain your current PIX or ASA 5500 security appliances or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and onsite help with ASA 5500-X firewalls with Firepower Services and can assist you to design, configure, optimize, administer and troubleshoot firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.

CRISC-certified Network Risk Mitigation Experts
The CRISC certification program was initiated by ISACA to validate an IT professional's skills to design, implement, and support IS controls to reduce IT risk. Progent can provide the expertise of a CRISC-certified engineer to help you to develop and carry out a business continuity or disaster recovery strategy based on industry best practices identified by CRISC and geared to align with your company's risk appetite, business objectives, and budgetary guidelines.

Cisco Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, a seamless extension of Cisco Unified Communications Manager (CUCM), is a unified voice messaging system that accelerates collaboration by providing flexible set of alternatives for accessing calls and messages within a framework that is easy to deploy and administer. Unity Connection allows you to access and manage your voice messages from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or a tablet. Cisco Unity Express (CUE), available in select Cisco ISR routers, provides affordable voicemail, integrated messaging, IVR, and greeting services for small to medium businesses (SMBs) and corporate satellite offices with up to 500 workers. Progent's Cisco-certified CCIE consultants can provide Unity Connection and Unity Express (CUE) configuration and troubleshooting services to ensure that your voice messaging deployment gives you maximum competitive advantage.

Security Inventory Scanning for Small and Mid-size Business Networks
Progent has put together two ultra-affordable service bundles designed to enable small businesses to get an objective network security assessment from a certified security engineer. With Progent's External Security Inventory Checkup, an engineer runs a comprehensive test of your network from outside your firewalled perimeter to determine potential weaknesses in the security profile you present to the public. With Progent's Internal Network Security Inventory Scan, a certified security professional runs a system scan from a secure machine within your company firewall to uncover the risk to internal threats. Both security inventory packages are configured and executed from a protected external site.

Microsoft SQL Server Application Development
Progent's certified SQL Server application programmers can assist with all stages of building and managing SQL Server applications. Progent follows industry best practices using Microsoft's MSF Framework to create extensible, manageable custom software applications and to finish software projects on schedule and within your budget. Software development expertise offered by Progent for SQL Server environments includes functional specs, logical and physical modeling, normalization, data migration, T-SQL programming, software configuration, storage management, performance optimization, backup/recovery strategies, clustering, replication, security and compliance, and fault tolerance.

Video Conferencing Consulting Support
Progent offers the services of an accredited video conferencing and telepresence engineer with expertise deploying products from the leading video conferencing/telepresence vendors such as Cisco, Polycom, and LifeSize and can help you to plan, install, upgrade, or troubleshoot a video conferencing environment that protects your investment and maximizes the strategic value of your information network. Progent can also provide the expertise of network infrastructure engineers who can help businesses of all sizes to create and maintain a communications network that delivers the speed, reliability, protection, and scalability you need to accommodate your video conferencing/telepresence solution.

Cisco Unified Messaging and Collaboration Consulting
Progent offers online or onsite help from a Cisco Certified Internetwork Expert (CCIE) engineer to help you to plan, deploy, administer and repair converged communications networks that incorporate Cisco Unified Communication technology in an in-house, cloud-centric, or hybrid cloud environment. Progent's Cisco Unified Communications consultants have in-depth experience helping organizations of any size to build advanced collaboration solutions by delivering services that include Cisco Unified Communications Manager (Unified CM) and CallManager planning and deployment, VoIP phones configuration, and Cisco wireless VoIP phone deployment. Progent's consultants can assist you with Cisco's entire library of UC applications like Cisco Jabber, WebEx, Unity Express, Cisco Unified Contact Center Express (CCX), and Unified Mobility.

Talk to a Progent Computer Support Expert
To see how to access a Progent computer consultant for remote or on-premises support in , call 1-800-993-9400 or go to Remote Network Support.














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