Utah Computer Network Consultant for Small Business Computer Systems: Online Phone Support and Troubleshooting
For small company network systems located within the state of Utah, Progent's Microsoft and Cisco certified consultants can provide remote phone support and troubleshooting to fix your computer network problems fast and affordably. Progent has developed world-class expertise, sophisticated tools and support databases to diagnose and resolve network problems without the expense and delays associated with onsite service visits.
If your Utah organization is located beyond the larger urban areas such as Salt Lake City, West Valley City, Provo, Sandy, or Orem, your nearby computer support options may be limited in expertise, or unavailable during urgent situations. This can result in a network environment that is unusable or causing productivity loss due to technical issues persisting for too long. Progent’s group of network professionals average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a broad variety of technical projects for a broad range of clients. This means you get not just the technical know how needed for the task, but a professional with field proven methods for applying that expertise to provide cost effective network solutions.
Best Practices Applied Nationwide
Many organizations located far from areas with plentiful expert consultants resort to unqualified or inexperienced local consultants for critical computer network support services. This can result in a network that is unstable or unable to meet organizational needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a diverse range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a consistent fashion.
Broad and In-depth Experience with Business Information Networks
Progent’s team of 60+ networking experts means clients benefit from the leverage of 800 years of combined experience and shared knowledge base to fix the most troublesome IT problems. Progent has the know-how to find fixes quickly and implement them affordably.
Powerful Remote Access Tools
Efficient remote access tools and experienced technicians and consultants combine to enable Progent to solve most network problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support utilities, technical databases, and extensive on-going education.
World-class Cisco Help from Expert CCIE-certified Engineers
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) consultants have earned a designation reserved for the most capable experts for designing, architecting, configuring, implementing, and debugging a wide range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s around the world, and attaining certification involves comprehensive proof through written testing and hands-on lab testing to ensure that CCIE’s can use knowledge to real world problems. CCIE’s have a strong base knowledge of core networking technologies and protocols that allow for quickly developing multi-vendor solutions.
Full Array of Security Consulting Services
Progent's certified security experts can help you perform comprehensive security audits, recover quickly from attacks, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and develop a security strategy with 24x7 monitoring.
Detailed Service Documentation
Progent provides complete and detailed documentation of all service work to ensure customers don’t ever feel “captive” to their support organization. Progent sends email documentation of services accomplished shortly after completion of each support interaction, and also sends a printed copy along with monthly billings for accounting purposes.
Comprehensive Information Security Evaluation
Progent’s and CISA certified security team members can efficiently perform complete security audits, firewall evaluation and penetration testing on mission-critical small business IT networks.
Anti-Virus and Anti-Spam Protection via Outsourced Services
Progent has partnered with Postini to offer an affordable, complete solution to keep your company email free of spam and viruses. E-Mail Guard is a hosted service based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus protection, email content filtering, and protection from email-based directory harvesting and denial of service attacks. E-Mail Guard also includes monitoring, reporting and content management utilities plus outbound filtering to help you troubleshoot your mail system and define and enforce corporate email policies.
Team Approach to Support and Technical Problem Escalation
Computer networks have grown increasingly complex, and even many small business networks incorporate software and hardware solutions from many different manufactures, which results in further integration complexity. It is very difficult for even the most talented individual to have deep knowledge in all aspects of computer technology, or extensive hands-on experience in the thousands of hardware and software brands, models, and versions of software that can utilized by small businesses. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to solve complex technical problems efficiently, at the least cost to you.
Experience with a Wide Range of Small Business Networks
Progent’s expert consultants have provided IT support services to thousands of companies in hundreds of diverse industries, giving Progent a unique real-world experience on what network solutions work and which ones don’t.
Progent's certified Windows Server 2000 consultants can provide network support and information technology consulting services for the complete line of Microsoft .NET Enterprise Servers, Windows 2000 Server, and Microsoft Windows Server 2003. Progent's Windows 2000 Server integration, optimization, and troubleshooting services include network planning, deployment, project management, local and off-site technical support, Call Center outsourcing, professional security analysis, full service outsourcing, and cost-effective co-sourcing.
Speakeasy is a national carrier of broadband data VoIP solutions. Speakeasy provides a diverse selection of data transports such as Speakeasy DSL, IDSL, T1, and Dedicated Line services. Also, Speakeasy Business offers Voice over IP service. Progent has an agency agreement with Speakeasy and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner with the expertise to show you how to integrate Speakeasy carrier services to build a world-class, cohesive communications infrastructure on a down-to-earth budget.
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who offer scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports transmitted by each consultant to every customer. The discipline of documenting and organizing support activity results in more effective support and eliminates a slew of common problems such as when a service client is virtually held captive to a consultant who won’t release vital service information.
Microsoft Great Plains 7.5 Design and Installation Remote Support
important characteristics of Microsoft Great Plains software include a modular structure that allows you to license only the components you need, a standards-based architecture built on Microsoft technologies to protect your investment and provide a highly integrated environment, advanced reporting capabilities that permit you to monitor all activities, revenues and spending and sales trends, integration with Microsoft Office to speed access to corporate information, the ability to integrate information from almost any db software or workstation software into Microsoft GP, plus an open architecture that makes it possible to create specialized applications. Progent can help you configure and maintain a reliable, secure server and communications infrastructure to support Microsoft Great Plains, and can provide expert Great Plains support professionals to show you how to convert the advanced features of Great Plains accounting into a high-value business solution.
Progent's Microsoft certified professionals can provide world-class consulting for major deployments of Microsoft Exchange. Progent's consultants can show you how to prepare for multi-site Exchange Server 2007 installations or upgrades and can supply local personnel to help enterprises with installations of Exchange Server 2007 in the San Francisco Bay Area or any area served by Progent's consultants.
Progent's SonicWALL consultants can help you pick, install, and manage the SonicWALL Firewall, SonicWALL VPN and SonicWALL PRO family of products and can offer training to help you to support SonicWALL security technology. Progent's CISSP certified consultants, CISM certified security professionals, and CISA qualified IS security audit consultants can show you how to design an end-to-end security plan, including written policies, and design protection into your corporate operations.
Progent's Cisco-authorized IT professionals can help you create an affordable, 24x7 Internet connection architecture that can achieve non-stop Internet connectivity through a wide array of fault tolerant Internet access technologies including high availability BGP, automatic fail-over, and redundant Internet Service Providers. Progent offers CCIE consultants to show you how to utilize the most current techniques for 24x7 Internet access to build an economical, completely redundant Internet network with automatic failover and other features to deliver fault tolerant Internet access.
If your business has a UNIX, Linux, or Sun Solaris environment or a multi-OS IT environment, Progent's CISM and ISSAP-certified consultants can help your whole organization in a wide range of security topics such as security management practices, security architecture and strategies, access control products and methodology, software development security, business processes security, physical security, communications, network and Internet security, and disaster recovery planning. CISM and ISSAP define the basic competencies and worldwide standards of knowledge that network security managers are required to possess. These certification provide executive management the assurance that consultants who have achieved their CISA or CISM qualification have the experience and knowledge to deliver effective security support and engineering help.
Progent’s IT outsourcing services for small businesses feature designing Server 2003, .NET Server, and BackOffice systems, coordinating migrations Windows XP, Windows 2003 Server, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, remote and on-site repair, fixing chronic IT issues, and producing a company-wide security strategy. Progent can show you how to maximize system availability and performance with fault-tolerant configuration, redundant network topology, and proactive server monitoring. Progent also provides project management help for large-scale migrations and can assist with needs definition, resource inventory, bill of materials development, vendor selection, purchasing logistics, and full documentation. Progent’s computer outsourcing help also features education for office productivity programs such as Microsoft Office XP.
Progent’s Microsoft-certified consultants offer small and midsize companies computer consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, groups and information. SharePoint Portal Server provides a central spot for your employees or customers to connect to, manage, share and manipulate relevant data, documents, and software and to interact with one another. It enables quicker and better decisions, more effective sharing across groups and more economical business processes. The main goal of SharePoint Server is to bring together, in a relevant way, all of the diverse sources of knowledge available within and without a business network. Windows SharePoint Services connect employees, clients, workgroups and major tasks with the knowledge they’ve created in a manner that makes data convenient to locate, download and re-use.
