For business computer networks located in the state of Utah, Progent's Microsoft and Cisco certified engineers can deliver remote phone help and troubleshooting to fix your computer network troubles quickly and affordably. Progent has developed world-class skills, advanced software utilities, and support databases to diagnose and fix IT problems without the expense and time delays normally associated with on-site service visits.

If your Utah organization is located beyond the larger urban areas such as Salt Lake City, West Valley City, Provo, Sandy, or Orem, your nearby network support options may be limited in skills, or not available during an emergency. This results in a network environment that is unstable or causing efficiency loss due to technical problems continuing for too long. Progent’s staff of seasoned network engineers average more than 12 years of real-world industry experience, in the trenches of computer network support, performing a wide variety of technical tasks for a extensive range of clients. This means you get not only the technical competency needed for the task, but an expert with demonstrated methods for applying those skills to deliver excellent network solutions.

Temporary Chief Information Officer Services
Progent can supply organizations with an information management expert who can serve as a part-time CIO. This veteran technology executive can offer strategic direction to help you to deploy appropriate technology to improve business processes so they match more closely with your business goals. Your business can develop and install a well conceived information technology strategy without incurring the cost of a full-time Chief Information Officer. Critical tasks Progent's part-time CIO can perform include growth strategies, rationalizing IT budgets, building models for TCO and ROI, optimizing workflows, negotiating contracts with vendors, establishing security standards, cash flow management, streamlining data center management, desktop support solutions, patch management, and business continuity planning.

Consulting and Troubleshooting Services for System Center 2016 Virtual Machine Manager
System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of network monitoring and management tools and is designed to offer a centralized solution for deploying and managing virtualized fabric and services across hybrid networks that can incorporate on-premises and hosted datacenters and Azure publics cloud services. Progent's SCVMM 2016 consulting experts can assist businesses of all sizes with any aspect of designing, implementing, and managing a SCVMM 2016 ecosystem. Progent can assess your virtualization architecture, show you how to upgrade smoothly from older versions of Virtual Machine Manager, design processes for building and deploying virtual machines and hosts, implement high-availability scale-out clusters, connect your datacenter resources with public clouds, set up virtual switches and load balancers, write and debug PowerShell scripts, and assist you to evaluate the potential advantages of the latest capabilities such as Storage Spaces Direct and Shielded VMs. Progent's certified virtualization experts offer advanced Windows Hyper-V consulting and VMware vSphere support.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a disaster recovery software suite that uses failover storage clustering with synchronous replication to deliver fast, zero RPO disaster recovery (DR) between sites that are as far as 185 miles (300km) apart from each other. Progent offers access to a certified NetApp MetroCluster consultant who can assist your business to plan, configure, administer, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that aligns with your functional requirements and IT budget. Progent can make sure you adhere to leading practices for configuring your MetroCluster environment by providing guidance with procedures such as assigning disk pools and shelf IDs, determining aggregate and plexes layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning switches, designing a tiebreaker mechanism, setting up a configuration replication network between your peered clusters, and verifying your disaster recovery system to prove adherence with information assurance standards and government requirements.

Online Support for Windows Server 2008 R2
Microsoft Windows Server 2008 R2 represents an important advance in making IT systems more secure and fault tolerant, easier to virtualize and administer, faster, and able to offer a better environment for web hosting and development. Progent's Microsoft-certified Windows Server 2008 professionals can deliver expert, affordable remote consulting to assist your business benefit fully from the improvements incorporated into Windows Server 2008 R2 by providing consulting, support, training, administration, monitoring, and security expertise.

Microsoft Exchange Server 2016 Upgrade Services
Progent's Microsoft Exchange Server 2016 consultants can help your business in any and all phases of your migration to Exchange 2016 including designing HA system topology for a local, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; determining mass storage capacity required for your virtual machines, databases and log files; configuring hardware load balancing (HLB) for fault-tolerant client access services; designing, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

Extended Hours Remote Technical Support
Progent's affordable extended hours remote technical support program offers clients 24x7 access to online support from Progent's Technical Response Center. Support services available beyond regular work hours include fixing issues with Windows server products, Microsoft Windows desktop troubleshooting, assistance with MS Office programs, system backup and restore, and basic routing and switching help for Cisco networking products.

CRISC-certified Network Risk Mitigation Specialists
The Certified in Risk and Information Systems Control (CRISC) certification program was established by ISACA to verify a consultant's ability to plan, implement, and support information system control mechanisms to reduce IT risk. Progent can provide the services of a CRISC-certified engineer to help your company to create and carry out a business continuity or disaster recovery strategy that follows industry best practices identified by CRISC and crafted to align with your company's risk tolerance, business objectives, and budgetary guidelines.

Management Support for Microsoft Lync 2013
Lync Server 2013 enables organizations of any size to build a manageable and protected communications environment that supports the modern Bring-Your-Own-Device computing style with instant messaging (IM). instant messaging, presence, web meetings with application sharing and whiteboard, as well as IP-based and PSTN telephony across a wide assortment of stationary PCs and handheld endpoints. Progent's certified Lync Server 2013 experts can help your company to assess the advantages of Lync Server 2013, design an in-house, cloud-resident (with Microsoft Lync Online) or hybrid model appropriate for your current and long-term goals, deploy Lync 2013 in a way that expedites your ROI, and deliver custom online and on-premises training to your management team and end users. Progent has in-depth expertise in critical pieces of a Lync 2013 solution including Microsoft Windows Server, SQL Server and Exchange, and Progent can assist you to combine Lync Server 2013 with key Office and Office 365 applications including Outlook clients, Word and PowerPoint. If your company are already using Microsoft Lync Server, Progent's Skype for Business experts can assist you to plan and implement out a smooth upgrade to Skype for Business.

Planning and Support Expertise for System Center 2012 Operations Manager
Progent's Microsoft-certified System Center 2012 Operations Manager (SCOM 2012) consulting experts have more than a decade of background planning, implementing, enhancing and repairing Microsoft SCOM environments and can provide companies of any size expert remote or on-premises consulting services for SCOM 2012. Progent can help you to design a topology for SCOM 2012 servers that provides the performance and resilience needed to monitor your IT resources effectively, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent can also help you to import and customize SCOM 2012 management packs according to industry best practices for tracking network fabric and Microsoft and 3rd-party applications and services. In addition, Progent can provide fast online or on-premises troubleshooting to help you to remediate serious problems detected by Microsoft SCOM 2012. Progent can also provide Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services to help your organization to upgrade smoothly from SCOM 2012 to Operations Manager 2016.

Contact a Progent Computer Consultant
To see how you can access a Progent network support expert for online or onsite assistance in , call 1-800-993-9400 or go to Remote Network Support.

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