for Business IT Networks: Online Phone Support and Repair
For small business network systems located in the state of Utah, Progent's Microsoft and Cisco qualified professionals can provide online assistance and remote troubleshooting to repair your computer network problems quickly and cost effectively. Progent has developed enterprise-class expertise, advanced software tools, and support knowledge bases to diagnose and repair computer network problems while avoiding the expense and delays normally associated with in-person technical service calls.
If your Utah business is situated beyond the larger urban areas such as Salt Lake City, West Valley City, Provo, Sandy, or Orem, your local network systems support options may be limited in expertise, or not available during a crisis. This can result in a network that is unpredictable or causing efficiency loss due to technical problems going unresolved for too long. Progent’s team of seasoned network engineers average more than 12 years of real-world computer industry experience, in the trenches of computer network support, performing a large range of technical tasks for a diverse range of clients. This means you get not only the technical competency needed for the job, but a consultant with proven methods for applying those skills to deliver affordable network solutions.
National Remote Support for Microsoft Windows and Cisco-based Networks
Progent’s Technical Response Center offers expert remote support for Microsoft Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the expertise to help you troubleshoot and resolve difficult network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the most difficult problems to appropriate specialists as required.
Phone Support and Remote Troubleshooting
Progent's phone support and remote troubleshooting services give your organization the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's consultants can provide your company with enterprise-level support without the high cost and management overhead of maintaining a large in-house IT organization.
Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification given exclusively to the highest tier of organizations that work closely with Microsoft, have shown IT skills, and have verified client references. Microsoft Gold Partners are required to maintain large staffs of Information Technology professionals who have undertaken comprehensive certification testing. Gold Certified Partners are given access to special support and training programs from Microsoft and early exposure to beta software for training and evaluation purposes.
Broad and In-depth Experience with Office Networks
Progent’s team of sixty+ networking experts means clients benefit from the leverage of 800 years of combined experience and shared information base to repair the most troublesome system problems. Progent has the know-how to find fixes fast and implement them affordably.
Simple Engagement and Billing Model
Progent makes it easy to be a client. Progent requires no complicated contracts, no minimum commitment, no retainer fees, and no minimum support time. All consulting time is fully documented and billed to the actual minutes used.
Efficient Remote Access Tools
Efficient remote access tools and experienced technicians and consultants combine to enable Progent to solve most computer network problems quickly and affordably. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's consultants have the advantage of a wide range of Microsoft support utilities, technical personnel, and extensive on-going education.
Eliminate Reliance on an Individual Freelance Consultant
By building a relationship with a full-service support company such as Progent rather than with an individual freelance consultant, you are assured timely access to knowledgeable experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without help during an emergency.
Affordable Computer Support Solutions
Many small businesses utilize flawed metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with inadequate experience can take many times longer to perform the same task than an experienced IT professional. For example, paying 30% less per hour, but taking three times as long for the same job is hardly a bargain. Still worse, a poorly architected or implemented IT infrastructure that is unstable can cost a small business many times over its’ price in lost productivity.
One-stop Shopping for Completed IT Support Services
Progent can act as a single source for most IT support needs for small businesses. While focused on supporting products from Microsoft and Cisco, Progent engineers frequently work with installing, supporting, integrating and troubleshooting solutions from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
Linux Support and Linux/Windows Integration
If your organization's network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to peacefully coexist for easy administration, seamless dataflow, high availability, enhanced performance and integrated security. If you are developing Linux applications on a network that includes Windows-based servers, workstations and software, Progent offers full-service support outsourcing that allows you to concentrate on your area of high-value expertise.
Extensive Network Security Evaluation
Progent’s CISSP and CISM certified security consultants can efficiently perform comprehensive network security audits, firewall evaluation and penetration testing on mission-critical business IT networks.
Voice over IP Design and Consulting Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you successfully deploy Cisco VoIP-CallManager technology. Progent can evaluate your existing network and Internet access infrastructure to asses whether your environment is optimized to support VoIP, help you choose and deploy Cisco components appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with technology from other vendors.
Expert Support for Internet Data Centers
Progent provides remote support for many customers whose network environments are hosted in Secure Data Centers, and can easily do so for any data center in America. Progent’s lengthy experience in working remotely with hosted data center environments allows us to assist clients architect and implement flexible and reliable remote support solutions that simplify the job for both Progent and customer support staff. Progent’s own IT infrastructure of 50+ servers is implemented in three separate data centers in San Jose and Sacramento, and is entirely supported remotely.
Detailed Documentation
Progent provides full and detailed documentation of all service work to ensure customers don’t ever feel “captive” to their support provider. Progent sends email documentation of services accomplished shortly after completion of each support interaction, and also provides a printed copy along with monthly invoices for accounting purposes.
Progent can provide companies in the San Francisco Bay Area and select locations nationally with an Excel specialist who can help you create state-of-the-art Excel solutions or provide individual training in the latest features of Microsoft Excel 2007. Progent's Microsoft and Cisco certified engineers can help your business build and manage a safe, robust network and communications infrastructure to support your Microsoft Excel applications.
If you want to update your production web site, build internal websites for purposes such as HR or worker training, establish a powerful web presence for a new business, or generate line-of-business, data-driven custom web solutions, Progent can provide talented and proven web developers. Progent's consultants can also help you build and maintain a safe, fault-tolerant server and communications network, including off-site and wireless access, to run your web solutions.
Progent can supply small businesses with an information management expert who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can provide strategic direction to help you integrate appropriate technology to improve business operations so they match better with your corporate goals. Your company can create and implement a well conceived information technology strategy without absorbing the cost of a full-time senior IT executive.
Cisco has developed a full array of routers including routers built to deliver the security, performance, and availability levels demanded by small and medium-sized businesses. Cisco routers feature support for redundancy, automatic failover, and backup power for improved reliability and system uptime. Progent can help you choose and configure Cisco routers to establish a solid infrastructure for your IT system and to make it easy to expand as you add new users, start new offices, install new services, extend your network to clients and partners, and support a more mobile workforce. Progent offers expertise in a variety of routers based on the Cisco IOS operating system, such as the Cisco Small Business 100, the Cisco 800 Series Routers, Cisco 3800 and 7200 Integrated Services Routers, plus legacy 3600 and 3700 Series Routers.
Microsoft Systems Management Server 2003 provides added functionality for change and configuration management of Windows-based networks through introducing Feature Packs. Feature Packs reduce the overall administrative expense of managing and configuring software products by making it simpler to install system images, control mobile devices, and operate management tools. In addition to alerting you about techniques to save management expenses by installing SMS 2003 Feature Packs, Progent's consulting experts can show you how to plan and implement IT tasks that cover areas that Feature Packs are designed to streamline. Progent's migration and upgrade services can minimize cost and reduce business disruption as you transition to new operating systems and applications. Progent's wireless engineers can help you define sensible processes and standards to manage PDAs and intelligent portable communication devices so your field force remains productive and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can help you design a security strategy that includes standards, processes and IT products to keep your IT network safe.
Progent's Virtual Server Hosting service combines proven virtualization architecture, a state-of-the-art data center, and the technical expertise of Progent's Microsoft certified consulting group to provide small and midsize companies with a complete IT outsourcing alternative that enhances network availability and security, reduces management distraction, and lowers expenses. With Virtual Data Center Hosting, a small or midsize company can have all of its operating system platforms and critical business application servers hosted in a safe and reliable facility on a high-performance, non-stop virtual machine configured and maintained by Progent's computer service experts.
Progent’s non-stop inter-site connectivity and fault tolerant network connection consultants can help small companies create non-stop Interoffice connectivity via redundant system architectures with transparent failover. Progent’s Cisco Certified Internetwork Experts can plan and implement high-availability Inter-office connections based on non-stop EIGRP network routers or non-stop OSPF configurations of Cisco routers. Progent can demonstrate how redundant connectivity and automatic fail-over can provide affordable non-stop interoffice networking.
Progent's Exchange Hosting Support offer a world-class data center that features backed-up electrical and environmental control systems, round-the-clock site security and operations center, and fault-tolerant access to Internet backbone service providers. Hosted Microsoft Exchange servers are ser up as virtual servers for high availability, easy scalability, and fast restoration. Services feature complete incorporation with your network, access to mobile communication devices, continual tracking of performance and network security, spam protection, patch and service pack control, Help Desk Call Center support, daily data backup, and comprehensive messaging administration support.
Microsoft Dynamics Great Plains software offers analytics and reporting features that let you track all business processes, revenues and spending, and sales trends with built-in drill-down, query, and reporting capabilities. Progent's Microsoft GP reporting consulting services can help you create reports that allow you to analyze your business more thoroughly, turning uncooked data into useful management information. Progent can improve your reporting and business analysis by providing Crystal Reports expertise, FRx support, and Microsoft Excel programming. In addition to delivering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server expertise, and application design with VBasic, XML and other development environments in order to deliver specialized business software development and eCommerce solutions that integrate transparently with Microsoft Great Plains.
Microsoft ISA 2006 is a multi-functional edge gateway that provides a powerful application layer firewall, VPN, and web caching platform for securing the Internet-facing applications of any organization against a wide variety of attacks. Progent's certified ISA Server engineers can help you design, cost-justify, test, implement, configure and manage the any version of ISA Server 2006 on your network.
