Value Pricing for IT Outsourcing
Progent bills at a competitive per-minute rate for technical support. Clients are not required to spend money on sign-up fees or minimum commitments that may cause paying for support that is never provided. Progent offers an extended hours online support program and does not bill for driving time except for emergency help in which on-site time is less than four hours.

Key features and benefits of Progent's value pricing include:

  • Competitive By-the-Minute Rates
    Progent bills at competitive by-the-minute rates for the services of seasoned support professionals. Progentís Microsoft certified engineers are fast, effective, and experienced. By charging a competitive by-the-minute rate and resolving problems fast, Progent offers small and medium-size businesses the top return-on-investment you can find in Northern California for network support.

  • Simple Engagement Model with No Retainers or Surcharges for Standard Services
    Progent's simple per-minute engagement model demands no complex service agreements, minimum commitments, or hidden charges for support services provided during regular working hours. Many service firms have minimum commitments or similar extra fees that inflate service bills. For online support, you are billed only for the logged time Progent uses working on your technical issues. If it only takes a few minutes to solve your problem, then you are only charged for those few minutes. For regularly scheduled on-location support work reserved more than one day in advance, you pay just for the period when our consultant is actually on location solving your problems. No on-site charges, driving time, or expenses. Simply Progent's competitive per-minute rate. For emergency immediate on-premises support calls, you may be required to pay for our consultant's travel time, but not at a higher expedited service rate. Because Progent maintains a large pool of expert engineers situated across the Northern California service territory and in major regions across the U.S, an available expert is normally close by to assist you.

  • Low Overhead Through Leveraged Technology
    Progent provides services as efficiently as possible in order to come up with fast, low-cost solutions. By exploiting the latest technology, Progent streamlines service delivery and reduces operational expenses. Progent's online help and proactive monitoring drive service bills down significantly by resolving problems quickly and avoiding serious breakdowns. Progent's efficient virtual office environment enables Progent's consultants to spend more time on resolving network issues and spend less time on logistics. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

  • Remote Support
    Progent is a pioneer in delivering secure remote help to business networks anywhere. When practiced correctly, online service offers dramatic productivity enhancements and cost savings by solving issues in a fraction of the time that would be needed for an on-premises service visit. Progent's online support experts know how to resolve problems rapidly, and Progent's by-the-minute billing model for online service protects clients from paying for support that is never provided.

  • Proactive Monitoring
    ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.
For additional information about Progent's IT service packages, check out Progent's Network Service Packages Datasheets, available in Adobe Acrobat files for convenient printing.

For an example of how Microsoft Operations Manager helped a San Francisco Bay Area business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.

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