Value Pricing for IT Outsourcing
Progent bills at a competitive per-minute rate for technical support. Customers are not required to spend money on sign-up fees or minimum commitments that could cause buying support that is never provided. Progent offers an extended hours remote technical support program and does not charge for travel with the exception of urgent help in which on-site time is under four hours.

Key features and benefits of Progent's value pricing include:

  • Competitive By-the-Minute Rates
    Progent charges affordable per minute rates for the services of seasoned support professionals. Progentís Microsoft certified engineers are quick, efficient, and experienced. By charging a competitive per-minute rate and resolving problems fast, Progent offers small and mid-size businesses the best return-on-investment you can find in Northern California for IT support.

  • Simple Engagement Model with No Retainers or Surcharges for Standard Services
    Progent's streamlined per-minute engagement model demands no complicated service agreements, retainers, or hidden charges for support services delivered during regular business hours. Many service firms have minimum commitments or other extra fees that drive up support bills. For online help, you pay only for the logged time Progent spends working on your problem. If it only takes ten minutes to resolve your problem, then you only pay for those minutes. For regularly scheduled on-site support calls reserved at least 24 hours in advance, you owe only for the period when our expert is actually on site solving your technical issues. No on-location surcharges, driving fees, or expenses. Just Progent's low by-the-minute rate. For emergency same-day on-site support calls, you may be required to pay for our consultant's travel time, but never a higher expedited service rate. Since Progent maintains a large pool of expert consultants situated across the Northern California area and in major cities across the U.S, an available consultant is normally close by to assist you.

  • Low Overhead Through Leveraged Technology
    Progent provides services in the most efficient way possible in order to produce fast, affordable solutions. By exploiting the latest technology, Progent streamlines support logistics and reduces operational expenses. Progent's online help and automated monitoring drive support bills down significantly by resolving problems quickly and avoiding catastrophic failures. Progent's efficient virtual office environment enables Progent's consultants to spend more time on fixing information technology problems and spend less time on logistics. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

  • Remote Support
    Progent is a pioneer in providing protected online help to business information systems worldwide. When practiced correctly, online service offers significant productivity improvements and cost reductions by solving problems in a fraction of the time that would be needed for an in-person service visit. Progent's remote support professionals know how to resolve problems rapidly, and Progent's per minuite pricing model for remote service protects customers from paying for help that is never delivered.

  • Proactive Monitoring
    Progent is the industry's most experienced service company in the application of MS System Center Operations Manager, an advanced platform that proactively monitors critical system servers to identify incipient difficulties before they can disrupt your network. MS System Center Operations Manager continuously examines event logs from vital servers, then organizes and evaluates these system events based on an extensive, constantly refreshed support database. When Microsoft Operations Manager 2007 detects an anomaly, it executes special remedial routines or generates alarms to warn designated support personnel. Microsoft Operations Manager 2007 also produces trend analytics so you can follow the vitality of your information system. All of Progent's special IT outsourcing support packages utilize Microsoft Operations Manager to keep business networks up and running with minimal intervention by service personnel.
For more information about Progent's network support packages, refer to Progent's Network Service Outsourcing and Network Monitoring Datasheets, downloadable in Adobe Acrobat files for easy printing.

For an example of how Microsoft Operations Manager helped a San Francisco Bay Area business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.

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