Network Support for Small Organizations

Key features and benefits of Progent's value pricing include:

• Competitive By-the-Minute Rates
  Progent charges affordable by-the-minute rates for the services of proven support professionals. Progent’s Microsoft certified consultants are fast, effective, and experienced. By billing at a competitive per-minute rate and solving problems quickly, Progent offers small and mid-size businesses the top ROI you can find in the San Francisco Bay Area for IT consulting.

• Simple Engagement Model with No Retainers or Surcharges
  Progent's streamlined per-minute engagement model demands no complex contracts, retainers, or hidden charges. Many service firms have minimum charges or other added charges that inflate support costs. For online support, you pay just for the logged minutes Progent uses working on your technical issues. If it only takes ten minutes to resolve your difficulty, then you are only charged for those few minutes. For scheduled on-location service work reserved more than one day in advance, you pay only for the period when our consultant is there on site fixing your technical issues. No on-site charges, driving time, or expenses. Simply our competitive per-minute rate. For emergency same-day on-premise support jobs, you could be required to pay for the Progent engineer's driving time, but never a higher expedited service rate. Since Progent offers an extensive team of seasoned consultants located throughout the Northern California area and in key cities across the United States, an available expert is normally close by to assist you.

• Low Overhead Through Leveraged Technology
  Progent provides support as efficiently as feasible so as to produce timely, affordable solutions. By exploiting advanced technology, Progent trims the costs from service logistics and minimizes operational expenses. Progent's online support and proactive monitoring push service costs down significantly by resolving anomalies quickly and avoiding catastrophic breakdowns. Progent's sophisticated virtual office environment enables Progent's consultants to concentrate on fixing network problems and spend less time on logistics. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

• Remote Support
  Progent is a leader in delivering secure remote help to business networks worldwide. When practiced properly, remote service offers significant productivity enhancements and cost reductions by solving problems in a fraction of the time that would be needed for an on-premise support visit. Progent's remote service professionals know how to solve problems rapidly, and Progent's by-the-minute pricing scheme for online service shields clients from being billed for support that is never delivered.

• Proactive Monitoring
  Progent is the industry's most experienced service firm in the application of Microsoft System Center Operations Manager, an advanced software package that automatically monitors key system servers to identify incipient difficulties before they can disrupt your business. MS System Center Operations Manager 2007 continuously scans event logs from vital servers, then filters and analyzes these server events according to a comprehensive, continually updated support database. When Microsoft System Center Operations Manager uncovers an anomaly, it executes special corrective routines or generates alarms to warn designated service engineers. MS Operations Manager also generates trend analytics so you can monitor the health of your network. All of Progent's special IT outsourcing support packages utilize Microsoft Operations Manager to keep business networks up and running with minimal intervention by service personnel.

For an example of how Microsoft Operations Manager helped a San Francisco Bay Area business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or send email to network-support-help@progent.com.