Value Pricing for IT Outsourcing
Progent bills at a competitive per-minute rate for consulting support. Clients are not required to spend money on sign-up fees or monthly commitments that may cause paying for consulting that is never delivered. Progent offers an extended hours remote technical support program and does not bill for travel with the exception of urgent support in which on-site time is under four hours.

Key features and benefits of Progent's value pricing include:

  • Competitive By-the-Minute Rates
    Progent charges competitive per minute rates for access to proven support professionals. Progentís Microsoft and Cisco qualified engineers are quick, effective, and experienced. By billing at a competitive by-the-minute rate and solving problems fast, Progent gives small and mid-size businesses the top ROI you can find in the San Francisco Bay Area for information system consulting.

  • Simple Engagement Model with No Retainers or Surcharges for Standard Services
    Progent's streamlined by-the-minute engagement model demands no complicated service agreements, minimum commitments, or hidden charges for support services provided during regular business hours. Many support firms have minimum charges or other extra fees that inflate service costs. For online help, you are billed only for the logged time Progent spends working on your problem. If it only takes ten minutes to resolve your difficulty, then you are only charged for those minutes. For scheduled on-location support calls reserved at least one day ahead, you owe only for the time when Progent's consultant is there on site solving your technical issues. No on-site charges, driving fees, or expenses. Just Progent's low per-minute rate. For urgent same-day in-person service calls, you may have to pay for our engineer's travel time, but not at an increased emergency rate. Because Progent offers an extensive pool of expert consultants situated across the Northern California service territory and in major cities across the United States, a capable expert is usually close by to assist you.

  • Low Overhead Through Leveraged Technology
    Progent provides support as efficiently as possible so as to produce fast, affordable solutions. By leveraging the latest technology, Progent trims the costs from support delivery and reduces operational expenses. Progent's online support and proactive monitoring drive support bills down significantly by resolving problems fast and preventing serious breakdowns. Progent's sophisticated virtual office network enables Progent's support staff to focus on resolving network issues and spend less time on logistics. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

  • Remote Support
    Progent is a pioneer in delivering secure online support to business information systems anywhere. When practiced properly, online support provides dramatic productivity improvements and cost savings by solving problems in a fraction of the time that would be needed for an in-person service visit. Progent's online service experts can resolve problems rapidly, and Progent's low-granularity billing scheme for online help protects customers from paying for support that is never provided.

  • Proactive Monitoring
    ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.
For detailed information about Progent's network support packages, refer to Progent's IT Service Outsourcing Datasheets, available in Adobe Acrobat files for easy printing.

For an example of how Microsoft Operations Manager helped a San Francisco Bay Area business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.

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