Key features and benefits of Progent's value pricing include:

• Competitive By-the-Minute Rates
  Progent bills at affordable by-the-minute rates for access to seasoned consulting experts. Progent’s Microsoft certified engineers are quick, effective, and experienced. By billing at a reasonable per-minute rate and resolving issues fast, Progent gives small and mid-size businesses the top return-on-investment you can find in Northern California for information system support.

• Simple Engagement Model with No Retainers or Surcharges
  Progent's simple by-the-minute engagement model demands no complicated service agreements, minimum commitments, or hidden charges. Many service firms have minimum charges or other added fees that drive up support bills. For online help, you are billed just for the actual minutes Progent uses dealing with your problem. If it only takes a few minutes to resolve your problem, then you only pay for those few minutes. For scheduled on-location support calls booked at least 24 hours in advance, you pay just for the period when Progent's expert is there on site solving your technical issues. No on-location surcharges, travel fees, or expenses. Simply our competitive per-minute rate. For urgent same-day on-site service jobs, you could have to pay for the Progent consultant's travel time, but not at a higher emergency rate. Because Progent offers a large team of expert engineers situated throughout the Northern California area and in key regions throughout the U.S, an available expert is usually close by to assist you.

• Low Overhead Through Leveraged Technology
  Progent delivers services in the most efficient way possible so as to come up with fast, low-cost solutions. By exploiting the latest technology, Progent trims the costs from support logistics and minimizes operational expenses. Progent's remote help and proactive monitoring drive service costs down dramatically by resolving anomalies fast and preventing catastrophic failures. Progent's sophisticated virtual office network enables Progent's consultants to focus on resolving network issues and waste less time on logistics. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

• Remote Support
  Progent is a leader in providing protected online support to business information systems anywhere. When practiced properly, online service provides dramatic productivity enhancements and cost reductions by dealing with problems in a fraction of the time that would be needed for an in-person service call. Progent's online service professionals can resolve problems rapidly, and Progent's by-the-minute pricing scheme for remote support shields clients from paying for support that is never provided.

• Proactive Monitoring
  Progent is Northern California's most experienced support firm in the use of Microsoft Operations Manager, a state-of-the-art platform that proactively monitors critical system servers to spot incipient difficulties before they can shut down your business. Microsoft Operations Manager automatically examines event logs from crucial servers, then filters and evaluates these system events based on an extensive, continually refreshed support knowledge base. When Microsoft's MOM uncovers a problem, it runs special remedial routines or generates alarms to warn designated support personnel. Microsoft Operations Manager also generates trend analytics so you can follow the vitality of your information system. All of Progent's special IT outsourcing support packages utilize Microsoft Operations Manager to keep business networks up and running with minimal intervention by service personnel.

For an example of how Microsoft Operations Manager helped a San Francisco Bay Area business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or send email to network-support-help@progent.com.