Value Pricing for IT Outsourcing
Progent bills at a competitive per-minute rate for consulting services. Clients are not forced to spend money on retainers or monthly commitments that could cause buying consulting that is never provided. Progent offers an extended hours online support program and does not bill for travel with the exception of urgent support where on-site labor is less than 4 hours.

Key features and benefits of Progent's value pricing include:

  • Competitive By-the-Minute Rates
    Progent bills at competitive by-the-minute rates for access to seasoned support experts. Progentís Microsoft certified consultants are quick, effective, and experienced. By billing at a reasonable per-minute rate and solving issues fast, Progent offers small and medium-size companies the best ROI you can find in Northern California for network consulting.

  • Simple Engagement Model with No Retainers or Surcharges for Standard Services
    Progent's streamlined by-the-minute engagement model requires no complicated contracts, retainers, or concealed surcharges for support services provided during regular business hours. Many service firms have minimum charges or other extra fees that push service costs. For online help, you pay just for the actual time Progent spends dealing with your technical issues. If it only requires ten minutes to resolve your problem, then you are only charged for those minutes. For regularly scheduled on-site support work reserved more than one day ahead, you pay just for the time when our expert is there on site solving your technical issues. No on-site surcharges, driving time, or expenses. Just Progent's low per-minute rate. For emergency immediate in-person support calls, you could be required to pay for the Progent consultant's travel time, but not at a higher expedited service rate. Because Progent offers an extensive pool of expert consultants situated throughout the Northern California service territory and in key cities throughout the U.S, a capable consultant is normally nearby to assist you.

  • Low Overhead Through Leveraged Technology
    Progent provides services as efficiently as feasible so as to come up with timely, affordable solutions. By leveraging advanced technology, Progent streamlines service logistics and minimizes administrative expenses. Progent's online support and automated monitoring push support costs down dramatically by resolving anomalies quickly and preventing catastrophic breakdowns. Progent's sophisticated virtual office network allows Progent's support staff to spend more time on resolving IT issues and spend less time on logistics. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

  • Remote Support
    Progent is a leader in delivering protected online help to business information systems anywhere. When practiced correctly, online support provides dramatic productivity enhancements and cost savings by dealing with issues in a small percentage of the time that would be required for an on-site support visit. Progent's online support professionals can solve problems quickly, and Progent's by-the-minute billing model for online help protects clients from having to pay for help that is never delivered.

  • Proactive Monitoring
    ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.
For more information about Progent's IT service outsourcing, refer to Progent's IT Service Outsourcing Fact Sheets, downloadable in Acrobat files for convenient printing.

For an example of how Microsoft Operations Manager helped a San Francisco Bay Area business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.

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