Value Pricing for IT Outsourcing
Progent bills at a competitive by-the-minute rate for consulting services. Clients are not required to spend money on sign-up fees or minimum commitments that may result in paying for consulting that is never provided. Progent offers an after-hours online technical support program and does not bill for travel except for emergency help in which on-site time is under four hours.

Key features and benefits of Progent's value pricing include:

  • Competitive By-the-Minute Rates
    Progent bills at competitive by-the-minute rates for the services of seasoned consulting experts. Progentís Microsoft and Cisco qualified engineers are quick, effective, and experienced. By billing at a competitive per-minute rate and resolving problems quickly, Progent offers small and medium-size businesses the top ROI available in Northern California for information system consulting.

  • Simple Engagement Model with No Retainers or Surcharges for Standard Services
    Progent's simple by-the-minute engagement model requires no complicated service agreements, retainers, or hidden charges for services provided during regular working hours. Many support firms have minimum charges or similar added fees that push support bills. For remote help, you are billed just for the logged time Progent uses dealing with your problem. If it only requires ten minutes to resolve your difficulty, then you only pay for those minutes. For scheduled on-location support work reserved more than one day in advance, you pay just for the period when Progent's consultant is there on site solving your technical issues. No on-site surcharges, travel fees, or expenses. Simply Progent's competitive by-the-minute rate. For urgent same-day in-person service calls, you may be required to pay for our engineer's travel time, but not at a higher emergency rate. Since Progent offers an extensive team of expert consultants situated across the Northern California service territory and in key cities across the United States, an available consultant is normally close by to assist you.

  • Low Overhead Through Leveraged Technology
    Progent delivers services as efficiently as feasible so as to produce fast, low-cost solutions. By exploiting the latest technology, Progent trims the costs from support logistics and minimizes administrative expenses. Progent's remote help and proactive monitoring drive support costs down dramatically by handling problems fast and preventing serious failures. Progent's sophisticated virtual office environment enables Progent's support staff to focus on fixing network issues and spend less time on logistics. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

  • Remote Support
    Progent is a pioneer in providing protected online help to business information systems anywhere. When practiced correctly, remote service provides dramatic productivity enhancements and cost reductions by dealing with issues in a fraction of the time that would be required for an on-site support call. Progent's online service professionals know how to solve problems rapidly, and Progent's per minuite billing scheme for online service shields customers from being billed for help that is never delivered.

  • Proactive Monitoring
    ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.
For detailed information concerning Progent's network support outsourcing, check out Progent's Network Service Outsourcing Datasheets, available in Acrobat format for convenient printing.

For an example of how Microsoft Operations Manager helped a San Francisco Bay Area business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.

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