Value Pricing for IT Outsourcing
Progent charges a competitive by-the-minute rate for technical services. Clients are not required to spend money on retainers or monthly commitments that could result in paying for consulting that is never delivered. Progent offers an after-hours online support program and does not charge for driving time with the exception of emergency support where onsite labor is less than four hours.

Key features and benefits of Progent's value pricing include:

  • Competitive By-the-Minute Rates
    Progent bills at affordable per minute rates for the services of seasoned consulting experts. Progentís Microsoft and Cisco certified consultants are fast, effective, and experienced. By charging a competitive per-minute rate and resolving issues quickly, Progent gives small and mid-size companies the best return-on-investment you can find in the country for network support.

  • Simple Engagement Model with No Retainers or Surcharges for Standard Services
    Progent's streamlined by-the-minute engagement model requires no complex contracts, retainers, or hidden charges for support services delivered during regular working hours. Many support organizations have minimum commitments or similar added fees that drive up support costs. For remote help, you pay just for the actual time Progent spends working on your problem. If it only takes a few minutes to solve your problem, then you are only charged for those minutes. For regularly scheduled on-site service work booked at least one day in advance, you owe only for the period when our consultant is there on site fixing your technical issues. No on-location surcharges, driving time, or expenses. Simply our low per-minute rate. For urgent immediate on-site support calls, you may have to pay for our engineer's driving time, but never a higher expedited service rate. Since Progent offers an extensive team of expert consultants located throughout the Northern California service territory and in key cities across the U.S, a capable expert is normally nearby to assist you.

  • Low Overhead Through Leveraged Technology
    Progent provides services as efficiently as feasible so as to produce timely, affordable solutions. By taking advantage of the latest technology, Progent streamlines support logistics and minimizes operational overhead. Progent's remote help and automated monitoring push support costs down dramatically by handling anomalies fast and avoiding serious breakdowns. Progent's sophisticated virtual office network allows Progent's support staff to spend more time on resolving IT problems and waste less time on travel. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

  • Remote Support
    Progent is a leader in providing protected remote support to business information systems anywhere. When performed correctly, online support provides significant productivity enhancements and cost reductions by dealing with issues in a fraction of the time that would be needed for an on-premises support call. Progent's remote support experts can solve problems quickly, and Progent's low-granularity billing model for remote help protects clients from being billed for support that is never delivered.

  • Proactive Monitoring
    Progent is Northern California's most experienced service company in the application of Microsoft System Center Operations Manager, an advanced software package that automatically monitors critical network servers to identify potential difficulties before they can disrupt your business. Microsoft Operations Manager automatically examines event logs from vital servers, then filters and evaluates these server events based on a comprehensive, continually updated support database. When Microsoft System Center Operations Manager detects an anomaly, it runs appropriate corrective scripts or generates alarms to warn pre-assigned support personnel. Microsoft Operations Manager 2007 also generates tracking analytics so you can monitor the health of your network. All of Progent's special IT outsourcing support packages utilize Microsoft Operations Manager to keep business networks up and running with minimal intervention by service personnel.
For detailed information concerning Progent's network support packages, refer to Progent's IT Service Packages Fact Sheets, downloadable in Acrobat format for easy printing.

For an example of how Microsoft Operations Manager helped a San Francisco Bay Area business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.

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