Value Pricing for IT Outsourcing
Progent bills at a competitive per-minute rate for technical support. Clients are not forced to spend money on retainers or minimum commitments that could cause paying for support that is never delivered. Progent offers an extended hours online technical support program and does not charge for travel except for emergency help in which on-site time is less than four hours.

Key features and benefits of Progent's value pricing include:

  • Competitive By-the-Minute Rates
    Progent charges affordable by-the-minute rates for access to proven support professionals. Progentís Microsoft and Cisco certified engineers are fast, effective, and experienced. By billing at a reasonable per-minute rate and solving issues quickly, Progent gives small and mid-size businesses the best ROI you can find in the country for network consulting.

  • Simple Engagement Model with No Retainers or Surcharges for Standard Services
    Progent's simple per-minute engagement model requires no complex service agreements, retainers, or hidden charges for services delivered during regular business hours. Many service firms have minimum commitments or similar added charges that drive up support costs. For online support, you are billed just for the actual time Progent uses dealing with your problem. If it only requires a few minutes to solve your problem, then you only pay for those minutes. For regularly scheduled on-location support calls reserved at least 24 hours ahead, you pay just for the period when Progent's expert is actually on location solving your technical issues. No on-site charges, driving time, or expenses. Just our low by-the-minute rate. For emergency same-day in-person service calls, you could have to pay for our consultant's driving time, but not at an increased expedited service rate. Since Progent offers an extensive team of seasoned engineers situated across the Northern California service territory and in key regions throughout the United States, a capable expert is normally nearby to help.

  • Low Overhead Through Leveraged Technology
    Progent provides support as efficiently as possible in order to produce fast, affordable solutions. By taking advantage of advanced technology, Progent streamlines support logistics and reduces operational expenses. Progent's remote support and proactive monitoring drive service costs down dramatically by handling anomalies fast and preventing serious breakdowns. Progent's efficient virtual office environment enables Progent's consultants to concentrate on fixing IT problems and waste less time on logistics. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

  • Remote Support
    Progent is a leader in delivering secure remote support to business networks worldwide. When practiced correctly, online service provides dramatic productivity improvements and cost reductions by dealing with problems in a small percentage of the time that would be needed for an on-site service visit. Progent's online service professionals know how to resolve problems rapidly, and Progent's by-the-minute pricing scheme for remote service shields clients from having to pay for support that is never delivered.

  • Proactive Monitoring
    ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.
For detailed information about Progent's IT support outsourcing, check out Progent's Network Service Outsourcing and Network Monitoring Fact Sheets, downloadable in Adobe Acrobat files for easy printing.

For an example of how Microsoft Operations Manager helped a San Francisco Bay Area business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.

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