Value Pricing for IT Outsourcing
Progent charges a competitive per-minute rate for consulting services. Clients are not required to pay for retainers or monthly commitments that may cause buying support that is never provided. Progent offers an extended hours remote technical support program and does not charge for travel except for urgent help where onsite time is under four hours.

Key features and benefits of Progent's value pricing include:

  • Competitive By-the-Minute Rates
    Progent bills at affordable by-the-minute rates for access to seasoned consulting experts. Progentís Microsoft and Cisco certified engineers are quick, effective, and experienced. By billing at a competitive by-the-minute rate and resolving issues quickly, Progent offers small and mid-size companies the top ROI you can find in the country for information system consulting.

  • Simple Engagement Model with No Retainers or Surcharges for Standard Services
    Progent's simple by-the-minute engagement model demands no complicated contracts, retainers, or concealed surcharges for support services provided during regular working hours. Many support organizations have minimum charges or other added charges that inflate support costs. For online help, you pay just for the logged minutes Progent uses working on your technical issues. If it only takes ten minutes to solve your difficulty, then you only pay for those few minutes. For regularly scheduled on-site support calls reserved at least 24 hours in advance, you owe just for the period when Progent's consultant is actually on site fixing your problems. No on-location surcharges, driving time, or expenses. Just our low by-the-minute rate. For emergency same-day on-site support jobs, you could have to pay for our engineer's travel time, but not at a higher expedited service rate. Since Progent maintains an extensive pool of seasoned consultants situated throughout the Northern California service territory and in key regions throughout the U.S, an available consultant is usually close by to assist you.

  • Low Overhead Through Leveraged Technology
    Progent delivers services as efficiently as possible so as to produce timely, low-cost solutions. By taking advantage of advanced technology, Progent trims the costs from service delivery and minimizes administrative expenses. Progent's online help and proactive monitoring push support costs down dramatically by resolving problems quickly and preventing serious breakdowns. Progent's sophisticated virtual office environment allows Progent's consultants to concentrate on fixing IT problems and spend less time on travel. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

  • Remote Support
    Progent is a leader in providing protected online support to business information systems anywhere. When practiced properly, online support provides significant productivity improvements and cost reductions by solving issues in a fraction of the time that would be needed for an in-person service visit. Progent's online support professionals know how to solve problems quickly, and Progent's per minuite billing scheme for online service protects clients from paying for help that is never provided.

  • Proactive Monitoring
    ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.
For additional information about Progent's IT support packages, check out Progent's IT Service Outsourcing and Network Monitoring Fact Sheets, downloadable in Adobe Acrobat format for easy printing.

For an example of how Microsoft Operations Manager helped a San Francisco Bay Area business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.

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