Value Pricing for IT Outsourcing
Progent charges a competitive by-the-minute rate for consulting support. Customers are not forced to spend money on sign-up fees or monthly commitments that may result in paying for consulting that is never delivered. Progent offers an after-hours remote technical support program and does not bill for driving time with the exception of emergency support in which onsite time is under 4 hours.

Key features and benefits of Progent's value pricing include:

  • Competitive By-the-Minute Rates
    Progent bills at affordable per minute rates for access to seasoned consulting experts. Progentís Microsoft and Cisco qualified consultants are quick, effective, and experienced. By charging a reasonable by-the-minute rate and solving problems fast, Progent offers small and mid-size businesses the best return-on-investment available in the country for network support.

  • Simple Engagement Model with No Retainers or Surcharges for Standard Services
    Progent's streamlined per-minute engagement model demands no complicated service agreements, retainers, or concealed surcharges for support services provided during normal business hours. Many support firms have minimum charges or similar extra fees that inflate support costs. For remote support, you are billed just for the actual time Progent uses dealing with your technical issues. If it only takes ten minutes to solve your difficulty, then you only pay for those minutes. For scheduled on-site service calls booked at least 24 hours ahead, you owe just for the time when our consultant is there on location fixing your technical issues. No on-site surcharges, travel time, or expenses. Simply Progent's competitive by-the-minute rate. For emergency same-day in-person support jobs, you could be required to pay for our engineer's driving time, but not at a higher emergency rate. Because Progent maintains a large pool of seasoned engineers located throughout the Northern California service territory and in major cities across the U.S, a capable consultant is normally nearby to help.

  • Low Overhead Through Leveraged Technology
    Progent delivers services in the most efficient way possible so as to produce timely, affordable solutions. By taking advantage of advanced technology, Progent trims the costs from service delivery and minimizes administrative expenses. Progent's online support and proactive monitoring drive service costs down dramatically by handling anomalies quickly and preventing catastrophic breakdowns. Progent's sophisticated virtual office environment enables Progent's support staff to concentrate on resolving network problems and spend less time on logistics. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

  • Remote Support
    Progent is a pioneer in providing protected online help to business information systems worldwide. When performed correctly, remote support provides dramatic productivity enhancements and cost reductions by solving problems in a small percentage of the time that would be needed for an on-site support call. Progent's online support experts know how to solve problems rapidly, and Progent's low-granularity pricing model for online help protects clients from having to pay for help that is never provided.

  • Proactive Monitoring
    Progent is Northern California's most seasoned support company in the application of MS System Center Operations Manager, a state-of-the-art platform that automatically monitors critical system servers to identify incipient difficulties before they can disrupt your network. Microsoft System Center Operations Manager automatically scans event logs from crucial servers, then filters and analyzes these system events based on a comprehensive, constantly updated support database. When MS Operations Manager 2007 uncovers a problem, it runs special remedial scripts or emails alarms to warn pre-assigned service engineers. MS System Center Operations Manager 2007 also generates tracking reports so you can follow the vitality of your information system. All of Progent's special IT outsourcing support packages utilize Microsoft Operations Manager to keep business networks up and running with minimal intervention by service personnel.
For detailed information about Progent's network support outsourcing, check out Progent's IT Service Outsourcing and Network Monitoring Fact Sheets, available in Acrobat format for easy printing.

For an example of how Microsoft Operations Manager helped a San Francisco Bay Area business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.

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