Progent's pricing policy is to bill for online service and on-site help per minute. Consequently, you owe exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for support services provided during regular business hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast repairs so you will not be tempted to permit less critical problems to fester.


Additional Topics of Interest

City Government Cisco Consultants
County Government Cisco Professionals

Progent has extensive experience delivering a full-spectrum of online network support and emergency troubleshooting services to local governments and schools across the U.S. Progent is one of the pioneers in delivering expert online IT consulting and has provided IT solutions to organizations in every state. Remote support saves travel costs and resolves problems more quickly than onsite support.

Cisco PIX Firewall Upgrade On-site Support
Consulting Indiana

Cisco's PIX Series firewalls have been discontinued and Cisco may no longer offer support these devices. Progent continues to offer technical assistance for Cisco's PIX firewalls to help you with maintenance and Progent can in addition help you assess whether to move up to the latest firewall technology available from Cisco. Progent's Cisco-certified experts can help you plan and carry out a cost-effective migration to Cisco ASA 5500-X Series firewalls following leading practices.

Ransomware Protection Consultant
Maryland Managed IT Services Consulting Technical Support

Progent's ProSight family of managed services are geared to provide businesses who maintain small in-house IT administration and support teams with low-cost access to enterprise-class management platforms and technical expertise. Advantages of the ProSight catalog of managed IT services include flat-rate IT maintenance expenses, automation of routine administrative processes, continual absorption of the latest technology, graceful transition from legacy systems to modern solutions, improved fit between information technology with strategic goals, guidance from veteran IT experts, and freeing up management to concentrate on business issues instead of ever-changing computer technology.

iPad Architecture Remote Support
OS X Infrastructure Services in Newark

Progent's Mac support consultants can assist you with a broad range of system infrastructure areas such as system architecture, remote and mobile access, internetwork communication, security, and emerging technologies such as Voice over IP and high-speed wireless networking. For business networks built exclusively on Mac OS X or for systems incorporating a mix of Mac, Linux/UNIX and Windows based servers and desktops, Progent has the knowledge and size to handle the complexity of designing, integrating, and supporting a system infrastructure that is reliable, secure, productive and supportive of your business objectives. Progent can help you deploy Apple’s Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage systems, and Apple's Xsan SAN solution. Progent can also give you access to skilled professionals to support Cisco routers and switches.

Professional for Lync Server 2010
Microsoft Lync Server 2010 Specialists in Silicon Valley

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Microsoft Certified Microsoft Proxy Server Help and Support
ISA 2000 Server IT Consultant

Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have extensive experience developing corporate security solutions for IT networks with multiple locations, remote workers, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall engineer is ready to help your small or mid-size business design and deploy an installation of ISA Server 2004 that meets your information protection needs without limiting your productivity.

Microsoft Windows 2000 Computer Consultant
Windows Server 2000 Migration in Cleveland, Ohio

Progent's Microsoft-certified Windows Server 2000 experts offer computer help and IT consulting services for the entire line of Microsoft .NET Servers, Windows 2000 Server, and Windows 2003 Server. Progent's Windows Server 2000 configuration, update, and support services include network design, deployment, documentation, local and off-site technical support, Call Center outsourcing, expert security consulting, turn-key outsourcing, and cost-effective co-sourcing.

Network Engineer for Contact Center
Microsoft Certified Expert Remote Technical Support in Mountain View, California

Progent's Virtual Helpdesk services are a seamless extension of your in-house IT service organization. Virtual Help Desk can include advanced call center services such as a special phone number with customer-specific greeting. Progent will also send calls automatically to staff technicians who are specifically set up and trained to support your needs. In addition, Progent's Help Desk staff can use trouble tickets with any client trouble ticket software for seamless integration with your in-house network services organization. Advantages of Progent's Virtual Network Support Helpdesk services include professional Microsoft Help Desk Call Center expertise the moment you call, transparent extension of your internal resources, comprehensive help for critical client problems, and per-minute billing.

Outsourcing Technology for GIAC Certified Intrusion Analyst (GCIA)
CCSP Small Business IT Support Firms Baltimore, MD

Progent provides clients the services of engineers who have been awarded some of the computer industry's most prestigious credentials. Progent thinks that customers have the right to be sure that their computer service consultants have accredited testing plus broad real-world backgrounds so that Progent's clients can use Progent's support with trust. In many cases, vendor credentials such as the Cisco Certified Internetwork Experts brings priority for significantly superior vendor assistance than is available to non-certified consultants, enabling Progent to offer customers a better level of computer support. In addition, recognized credentials such as CISM or CISSP for IT security can aid enterprise customers to demonstrate compliance with regulatory requirements by engaging the assistance of recognized industry experts.

Network Consultants for ISA Server
District of Columbia Microsoft Gold Certified Partner Troubleshooting

Progent’s Microsoft certified professionals offer small and medium sized companies expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers include a full featured application-layer aware firewall that can protect your business network from attack by outside and internal threats. Forefront TMG and ISA Server perform deep examination of Internet protocols such as HTTP, which allows these security platforms to uncover many attacks that can elude ordinary firewalls. The combined firewall and VPN structure of Forefront TMG and ISA Server support stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's system security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you strengthen your network security through experienced design and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified engineers can assist you to deploy Microsoft Forefront Threat Management Gateway 2010, maintain any version of ISA Server, or migrate smoothly from ISA Server environments to Microsoft Forefront TMG.

Consulting for microsoft system center 2016 operations manager
Emergency scom 2016 OMS integration Support and Setup Spokane

System Center 2016 Operations Manager helps to promote top performance and dependable availability for key applications by offering centralized, cross-platform tracking of physical and virtual resources deployed across on-premises datacenters and cloud environments. Progent's consulting group offers advanced online and onsite expertise to help businesses of any size to plan, integrate, optimize, update and troubleshoot SCOM 2016 deployments. Progent can assist your company to migrate to SCOM 2016 from older releases of Operations Manager or from different IT infrastructure monitoring products, or combine multiple monitoring systems into a unified infrastructure management solution. Progent can also show you how to expand your SCOM 2016 environment to incorporate infrastructure hosted on public clouds including Microsoft Azure and Amazon AWS.

ProSight Email Security Gateway Specialists
SF Bay Area Consultants for Email Link Protection

Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall.