For business computer networks located throughout the state of Vermont, Progent's Microsoft certified consultants can provide phone assistance and troubleshooting to resolve your network systems troubles quickly and affordably. Progent has developed enterprise-grade expertise, sophisticated utilities, and support databases to identify and fix computer network problems while avoiding the cost and time delays normally associated with on-site technical service dispatches.

If your Vermont small business is situated outside of the larger metropolitan areas such as Burlington, Rutland, or Montpelier, your nearby computer support choices may be limited in technical capability, or not available during urgent situations. This can result in a network that is unusable or causing wasted time due to technical problems going unresolved for too long. Progentís team of field proven network professionals average more than ten years of real-world industry experience, in the trenches of network systems support, performing a wide variety of technical tasks for a varied range of clients. This means you get not only the technical skills needed for the job, but a professional with field proven methods for applying those skills to provide cost effective network solutions.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover rapidly from a ransomware attack. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup system that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Google Android Phone Integration and Management
Progent's Android phone and tablet integration expertise have years of experience providing online and onsite support for organizations of all sizes who need to integrate Android phones into their IT systems so that users can work together while on the go. Progent offers the range of know-how to resolve network problems that involve multiple vendors and that represent a mix of older and current technology. Progent offers cost-effective remote consulting to assist you with any facet of planning, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can provide occasional technical support to help you to resolve particularly challenging technical problems, or Progent can provide outsourced or co-sourced project management support to ensure that you finish major IT projects on time and within budget. Progent can assist with local, cloud-based, or hybrid network environments and can provide support for all major operating systems, applications, management tools and network infrastructure. Progent also can provide customized group or individual training sessions to help you manage and use Android phones and tablets to maximize their business value.

Unified Communications Manager and Cisco Unified CM Express Integration and Troubleshooting
Cisco Unified Communications Manager, previously named CallManager, functions as the core of Cisco's communications and collaboration portfolio. CUCM and Unified CM Express (CME) offer a borderless IP-PBX by integrating with applications that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent's CCIE-certified Cisco Unified CM consultants can assist with any facet of CUCM setup and debugging in areas that include integrating VoIP phones and desktop video IP phones, designing dial plans, integrating SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE support, designing UCS server clustering solutions for survivability, and integration with Exchange Server and Skype for Business.

ProSight Network Audits for Assessing Network Health
Prosight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable and more secure Active Directory implementation. Both versions also offer the ongoing benefits of advanced remote network monitoring and management (RMM) technology. These advantages can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. For details about ProSight Network Health Checks and to view sample reports, go to ProSight Network Audits.

Wireless Site Survey
Progentís Wireless Site Survey assists you to plan and install a Wi-Fi wireless LAN adapted to your environment, providing your business a wireless solution that delivers the reception, performance, load-handling capability, Quality of Service, data protection, and hand-off capability your company needs. Progent's Wireless Site Survey services are offered either as an economical online service or as a more detailed onsite service. Progentís on-premises wireless survey includes onsite inspection, spectrum and data protection audits of your current WLAN, analysis of your buildingís floor plans, measuring for radio frequency interference, signal propagation modeling, selection of optimum placement for client-specified WAPs such as Aironet indoor and outdoor APs, Cisco Meraki access points and Apple AirPort equipment, and a detailed report defining the new WLAN.

Remote Technical Support for Windows and Cisco-based Networking Environments
Progentís Technical Response Center offers expert remote support for Microsoft Windows and Cisco-based environments anywhere in the United States. Progent's certified professionals have the knowledge and experience to assist you to troubleshoot and resolve difficult network problems rapidly and affordably. The scope of information technology expertise represented by Progent's team of engineers makes it possible to escalate even the most difficult issues to appropriate specialists as necessary. Whether you need one-time phone support and online repair or ongoing availability of a Help Desk Call Center, Progent's consultants can provide your organization with enterprise-level support without the high cost and management overhead of running a large internal support organization.

Business Intelligence Reporting Consulting
Progentís BI reporting consultants can provide online and on premises consulting to help you with any facet of business intelligence reporting ranging from debugging or enhancing reports to designing and implementing a comprehensive business intelligence environment. Progent's management reporting experts can assist you to maintain your current BI environment, assist you to upgrade reports and databases from a legacy reporting product to a modern solution, and deliver custom remote mentoring to meet your individual requirements. Progentís management reporting professionals offer expertise in the leading BI reporting tools such as Microsoft's SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Designer.

Extended Hours Online Technical Support
Progent's low-priced extended hours online technical support program provides companies round-the-clock access to online technical support from Progent's TRC. Services available beyond regular work hours include resolving issues with Microsoft-based server products, Windows desktop support, help with MS Office applications, system backup/restore, and fundamental routing and switching support for Cisco technology.

Cost-effective Computer Support Solutions
Many small companies utilize flawed metrics when searching for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with insufficient experience can take several times longer to complete the same job than a seasoned Information Technology professional. For example, charging 30% less per hour, but taking three times as long for the same job is not a bargain. Even worse, a badly designed or implemented IT environment that is unreliable and difficult to administer or upgrade can cost a business many times more than its initial price due to lost productivity. Progent's client testimonials from satisfied businesses across the United States indicate the efficiency of Progent's service model and the technical capability of Progent's staff of engineers.

Deployment Consulting for Lync 2013
Microsoft Lync Server 2013 enables organizations of all sizes to build a centrally managed and protected communications environment that permits the modern Bring-Your-Own-Device computing style with IM, presence, audio/video and web meetings with application sharing and whiteboard, as well as IP-based and PSTN telephony enabled for a wide range of desktop and mobile clients. Progent's Microsoft-certified Lync 2013 experts can help your company to evaluate the business benefits of Lync 2013, design an on-premises, cloud-resident (via Microsoft Lync Online) or mixed model suitable for your present and future goals, implement Lync 2013 in a way that expedites your ROI, and provide live online and on-premises training to your management staff and end users. Progent offers expertise in critical pieces of a Lync 2013 deployment including Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to integrate Lync 2013 with key Microsoft Office and Office 365 applications including Outlook, Word and PowerPoint. If your company are already using Lync, Progent's Skype for Business Server experts can assist you to design and implement out an efficient upgrade to Skype for Business.

Progent's Integration and Troubleshooting Support for Microsoft SQL Server 2014
Microsoft SQL Server 2014 includes significant improvements in key areas such as performance, availability, security, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that operates transparently with all workloads including Online Transaction Processing, data warehousing, and data analytics. Progent's Microsoft SQL Server 2014 consulting team can provide cost-effective online and onsite consulting services including planning, deployment, administration, troubleshooting, and application development expertise to enable organizations of any size to achieve fast return from their SQL Server 2014 deployment. If your organization is already running SQL Server 2014, Progent can assist your company to carry out an efficient migration to SQL Server 2016.

Contact a Progent Network Consultant
To see how you can contact a Progent computer consultant for remote or onsite help in , call 1-800-993-9400 or go to Online Network Help.














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