For small business networks located in the state of Vermont, Progent's Microsoft authorized technical team members can deliver phone support and remote troubleshooting to solve your computer system issues quickly and affordably. Progent has acquired top-notch skills, software tools, and support databases to diagnose and resolve IT problems without the high cost and delays associated with on-site service dispatches.

If your Vermont company is situated beyond the larger metro areas such as Burlington, Rutland, or Montpelier, your local computer support options may be limited in technical expertise, or not available during a crisis. This results in a computer network that is unstable or causing wasted time due to technical problems persisting for too long. Progentís staff of expert network consultants average more than twelve years of real-world computer industry experience, in the trenches of computer network support, performing a broad variety of technical tasks for a broad range of customers. This means you obtain not just the technical competency needed for the task, but a consultant with demonstrated methods for applying that expertise to provide affordable network solutions.

Citrix Desktop Virtualization Engineering Support
Progent's Citrix virtual desktop experts can assist your business to design, deploy, manage, and troubleshoot a virtual Windows application delivery system by offering XenDesktop consulting and XenApp support. Progent's Cisco CCIE network consultants can help you enhance your network infrastructure for distributing server and client-side applications, and Progent's remote datacenter management and support consultants can assist your organization to administer and maintain a remote datacenter that offers high availability, advanced protection, and fast recovery. Progent's Citrix technology experts can also help you with additional virtualization products from Citrix by providing Citrix XenServer expertise and Citrix Essentials for Hyper-V support.

Progent is a Certified Microsoft Partner
Because Progent is a Certified Partner for Microsoft, every Progent consulting expert has access to the technical and educational resources required to deliver the best information technology support possible. Progent's outsourcing, Help Desk Call Center, Office 365 integration support, and application development services permit small and midsize business clients to take advantage of the wide array of knowledge associated with the IT departments of large companies without the high cost and hassle of maintaining a large in-house IT team.

Wide and Deep Experience with Business Information Networks
Progentís group of more than 100 networking experts means clients can take advantage of the leverage of more than a thousand years of cumulative experience and shared knowledge to resolve the most difficult system issues. Progentís accredited information technology consultants possess the know-how to come up with fixes quickly and implement them affordably.

Configuration Manager 2016 Cloud Integration
System Center Configuration Manager 2016 automates software deployment at scale, centralizes compliance settings control, keeps track of network resources, guards against corporate data leakage, performs network health reporting, allows safe self service, and delivers a common control mechanism for administering mixed-operating system networks based on on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud integration experts can help your organization with any facet of planning, installing, using and troubleshooting a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid environments.

Oracle DBA Support and Application Programming
Progent can provide online access to an Oracle certified consultant for Oracle database administration services or an Oracle application programmer. Progent can help you to create effective mechanisms for key Oracle database administration activities including database tuning, backup/recovery strategies, and information protection, or train your in-house personnel to use industry best practices for simplifying major management procedures. Progent can also provide the services of a PL/SQL programmer to assist you to build, tune, enhance, or migrate Oracle programs that can range from forms to database-powered web sites. Progent offers experience using SQL Developer, SQL *Plus, and JDeveloper and can help you to tune current SQL programs by utilizing Oracle's SQL Tuning Advisor and SQL Access Advisor.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the support of a certified VMware VCDX expert to help your organization design, deploy, administer and repair VMware vSphere-based virtualization ecosystem for local datacenters, cloud environments, or hybrid systems. Progent's VMware vSphere consultants can provide world-class knowledge for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery. Progent has in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that deliver high availability, data security, and application mobility.

Live Online Training Classes for Popular Desktop Applications
Progent offers online classes for popular productivity software. Progent's Webinar training covers topics such as Microsoft Office 365 Excel and Power BI reporting, Office 365 Word VBA macro development, Publisher collaboration, Outlook calendar sharing, Microsoft Office Access programming, Microsoft Dynamics GP (Great Plains) migration, and Windows 10 management. Online instruction offers the advantages of traditional classroom seminars, such as immediate communication between clients and teachers, but eliminates the expenses of transportation and the challenge of trying to synchronize the availability of multiple students.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting and management service offers comprehensive hosting of a small organization's production servers in a solution that delivers the maximum level of availability and scalability and is also easy to move to another host. Progent's Private Cloud hosting options are built on mature virtualization technologies that allow small businesses with multi- platform IT systems to save significantly on the costs of capital investments, system support, and IT administration while achieving world-class reliability and an unmatched level of vendor flexibility. Learn more about Progent's ProSight portfolio of managed IT services for small and mid-size businesses.

Web Site Development Consulting
If you want to spruce up your company Web site, develop internal Webs for functions such as human resources or employee training, establish a powerful Web presence for a new venture, or build world-class, data-driven web applications, Progent can provide talented and seasoned web architects and developers. Progent's experts can also help you to support your web environment by designing and maintaining a secure, robust server and communications environment that includes remote and wireless access. Services available through Progent's Experts Team include web design, web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 classes for popular web authoring platforms. For database-intensive web sites, Progent offers the help of certified SQL Server programmers, Oracle developers and database administrators, and MySQL consultants.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP infrastructure experts and CUBE configuration consultants can assist organizations of any size to plan, deploy, manage, debug and enhance Cisco's SIP infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks. Progent offers affordable remote or on-premises expertise to help you to migrate efficiently to a productive unified communications ecosystem that delivers accelerated return on investment. Progent's certified Microsoft collaboration consultants can assist you to set up connections between Cisco's CUBE Session Border Controller and Microsoft's rich media applications like Skype for Business or Lync for connectivity to a SIP-based IP PSTN trunk.

Progent's Integration Services for Amazon Marketplace Web Service
Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to improve the efficiency of their operations by automating key sales activities including listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales, vendors can broaden their market, lower their operating costs, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide programming, workflow integration, project management support, and mentoring so you can cut development time and costs and get to market quickly.

Response Time of Progent's Technical Response Center for Online Technical Support
Progent's Technical Response Center (TRC) is committed to providing the best quality of online IT support available for both urgent as well as non-critical problems. For urgent issues that affect multiple workers, vital people, or a mission-critical application, the Technical Response Center will respond in one hour or less. For non-critical problems, the TRC is committed to respond within two hours. In all cases, your trouble ticket will be created promptly and accurately, You will be sent a confirmation from the ticketing system, and the TRC will contact you on every resolved issue to confirm you are satisfied with the resolution and ready to close the ticket. Learn more details concerning Progent's Technical Response Center Customer Commitment.

MS Dynamics GP Consultants
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a new design that enhances cloud integration, works with the most popular handheld devices, allows one-time sign-on with Microsoft Azure AD, and tightens security. Progent's certified Microsoft Dynamics GP 2015 R2 consultants and developers offer the broad knowledge and hands-on experience to address the many technical and business challenges associated with upgrading to Dynamics GP 2015 R2 and can assist your organization to carry out an efficient migration that will maximize the business value of your investment in this powerful platform.

VMware NSX Network Virtualization
VMware's NSX virtual network technology allows you to create complete logical networks in software. NSX permits virtual networks to be provisioned in minutes and managed with a high degree of automation independent of the hardware making up the underlying network infrastructure. VMware Site Recovery Manager supports automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also permits non-disruptive testing for site recovery, updates and patches and can produce audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate compliance. When integrated with VMware's NSX virtual network platform, VMware Site Recovery Manager can rapidly restore the complete virtualized network topology at the secondary datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to assist you to design, configure, test and maintain a disaster recovery system based on VMware SRM and VMware NSX.

Barracuda Backup Local, Offsite and Cloud Data Backup and Disaster Recovery
Barracuda Backup is an affordable, subscription backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup deployment can incorporate a custom-designed physical storage device manufactured by Barracuda or a software-based appliance with similar features but which uses your existing storage infrastructure. Barracuda Backup safeguards critical company data produced on-premises, at one or multiple remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad range of consulting support services to assist your business to design, configure, manage and troubleshoot a BDR solution built on Barracuda Backup. For details, go to Barracuda Backup and disaster recovery consulting.

Talk to a Progent Network Support Expert
To see how to get in touch with a Progent computer support expert for remote or on-premises support in , call 1-800-993-9400 or visit Remote Computer Support.

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