Vermont Network Consulting Experts for Small Office IT Network Systems: Remote Help and Troubleshooting
For business networks located within the state of Vermont, Progent's Microsoft certified technicians can provide online help and remote troubleshooting to repair your network issues quickly and cost effectively. Progent has developed world-class skills, sophisticated tools and support knowledge bases to diagnose and fix computer network problems without the high cost and delays associated with onsite service visits.
If your Vermont business is located beyond the larger metropolitan areas such as Burlington, Rutland, or Montpelier, your nearby network systems support options may be limited in expertise, or unavailable during urgent situations. This can result in a network environment that is unstable or causing wasted time due to technical issues continuing for too long. Progent’s group of field proven network consultants average more than ten years of real-world industry experience, in the trenches of network systems support, performing a wide variety of technical tasks for a broad range of clients. This means you get not just the technical know how needed for the job, but a consultant with proven methods for applying those skills to deliver efficient network solutions.
Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, an honor given exclusively to the top class of organizations that operate closely with Microsoft, have demonstrated IT expertise, and have verified customer references. Microsoft Gold Partners must maintain large staffs of Information Technology professionals who have completed extensive certification testing. Gold Certified Partners are given access to exclusive support and training opportunities from Microsoft and early exposure to beta software for training and evaluation purposes.
Easy Engagement and Billing Structure
Progent makes it easy to be a client. Progent requires no complex contracts, no minimum commitment, no retainer fees, and no minimum support time. All support time is fully documented and invoiced to the actual minutes utilized.
Software Applications Support
Progent's Experts Team offers in-depth consulting expertise in specific software application areas. By providing a one-stop source for IT generalists and specialists, Progent can tailor fast, affordable and complete IT solutions that fit the unique needs of your business. Areas of applications expertise available from Progent include ERP, MRP and financial systems support, Microsoft CRM help and training, plus consulting and customized training services for Microsoft Project, Microsoft Excel and Microsoft Word.
Immediate Assistance for Urgent Issues
With Progent’s remote support services, you can get immediate assistance for problems that are causing wasted productivity without the lengthy wait for an on-site service engineer. For day-to-day administration tasks, Progent’s remote support engineers can perform most jobs within minutes of a request, instead of requiring you to wait for hours or days.
Phone Support and Remote Troubleshooting
Progent's phone support and remote troubleshooting services give your company the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's engineers can provide your company with enterprise-level expertise without the cost and management overhead of maintaining a large in-house IT organization.
Fast Access to Progent's Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic regions that lack in-depth experience in Microsoft's latest line of server technologies. All Progent technical team members have over 10 years of experience working with the Microsoft family of technologies.
Broad and In-depth Expertise with Business Networks
Progent’s team of sixty+ networking experts means customers benefit from the leverage of 800 years of cumulative experience and shared information base to fix the most vexing system issues. Progent has the know-how to come up with solutions quickly and implement them affordably.
Full Range of Security Assistance
Progent's certified security experts can help you perform comprehensive security audits, recover quickly from virus and worm attacks, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and create a security strategy with 24x7 monitoring.
Advanced Remote Access Utilities
Efficient remote access tools and experienced technicians and engineers combine to enable Progent to resolve most network problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's technical team members have the advantage of a wide range of Microsoft support utilities, technical information, and extensive on-going education.
VoIP Design and Consulting
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you successfully deploy Cisco VoIP technology. Progent can evaluate your existing network and Internet access infrastructure to asses whether your environment is optimized to support VoIP, help you select and deploy Cisco components appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with solutions from other vendors.
Custom Software Development
Progent can provide expert software architects and developers for creating custom business software in areas that include eCommerce, external and internal web sites, Great Plains accounting, or Microsoft Dynamics SL, and specialized management reports. Progent has extensive experience successfully creating both simple and complex application development projects for businesses of all sizes.
Network Monitoring
Progent offers a range of Network Support Packages based on the proactive problem solving capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your information system and identifies issues before they can disrupt your network.
Virus and Spam Protection via Outsourced Services
Progent has partnered with Postini to offer an affordable, comprehensive solution to keep your corporate mail free of spam and viruses. E-Mail Guard is a hosted service based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus filtering, email content filtering, and protection from email-based directory harvesting and denial of service attacks. E-Mail Guard also provides monitoring, reporting and content management utilities plus outbound filtering to help you troubleshoot your email system and define and enforce corporate email policies.
Expert Network Support for Collocation Data Centers
Progent provides support for many customers whose network environments are hosted in Secure Data Centers, and can easily do so for any data center worldwide. Progent’s long experience in working remotely with hosted data center environments allows us to assist clients design and implement flexible and reliable remote support solutions that ease the job for both Progent and customer support staff. Progent’s own IT infrastructure of 50+ servers is deployed in three separate data centers in Northern California, and is fully supported remotely.
Progent's high availability support services for small company networks provides Microsoft and Cisco-certified network experts who can show you how to implement clustered servers to build a fault-tolerant network that includes key technologies and processes for line-of-business applications. Progent’s high-availability network consultants can help you create ultra-reliable IT systems by planning and deploying the expanding suite of Microsoft Windows Cluster servers. Clustered Windows servers for high-availability systems include Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster. By showing you how to build your non-stop environment around Microsoft Windows Server 2003 Cluster, Progent’s consulting experts can help implement a system architecture with features that include fault tolerant Internet access, system load balancing, fault tolerant data center planning, high-availability interoffice connections, fault tolerant multi-location networks, and fault-tolerant business continuation design.
The technical sophistication of the Microsoft .NET components included with Microsoft Small Business Server requires a network support expert with real-world background designing and integrating seamless, end-to-end business network solutions. Progent's Microsoft SBS Server consultants have an average of more than a decade of background integrating business systems based on Microsoft technology. This experience assures you results in installing, administering, and troubleshooting network solutions that include the Microsoft SBS 2003 suite of servers and productivity software.
MOM is a potent server management tool that helps network administrators to be more responsive to key IT trouble spots by alerting them when incipient problems require attention according to an extensive database of real problems. MOM saves administration time by putting aside inconsequential event data that is unrelated to critical problems. Progent's trained MOM experts can help you to pick relevant Microsoft Operations Manager components, deploy and configure MOM, and write specialized rules, VBasic scripts, reports, and alerts for your company.
The inter-connectivity requirements of the Microsoft .NET components included with Microsoft Small Business Server 2003 requires an IT consultant with real-world expertise and extensive experience in planning and implementing cohesive end-to-end business technology systems. Progent's Microsoft-certified consultants have broad experience with the technologies built into SBS 2003 and SBS 2000. This expertise ensures you success in deploying, administering, and troubleshooting IT environments based on the Microsoft SBS line of servers and applications.
Progent's expert consultants can help you define and deploy an efficient in-place Microsoft Exchange 2003 upgrade plan that minimizes productivity disruption, simplifies long-term service requirements, and makes your Exchange Server 2003 easy to manage. For complex multi-server or multi-location migrations, Progent has the background to finish your project rapidly and affordably. Progent's Exchange 2003 help, repair, and consulting services include expertise with the integration of outside vendor add-ons to Microsoft Exchange Server 2003 that are best aligned to your business needs.
NextWeb provides high-speed fixed wireless data services that can be set up in days rather than a month. NextWeb offers a selection of wireless data services such as NextWeb wireless T1, wireless T3, and special event wireless Internet access. Progent has an agent relationship with NextWeb and is a Microsoft Gold Certified Partner and a Cisco Systems Partner with the expertise to show you how to integrate NextWeb wireless data services to create a world-class, cohesive communications infrastructure on a down-to-earth budget.
Progent's Microsoft and Cisco certified Consultants offer several ways to help medium-size and large companies develop an efficient and successful in-house Computer Support Help Desk. Progent's consulting services include ROI analysis, process study and enhancement, management reporting, training of internal staff, and documentation of procedures. Progent's Software Selection and Integration Support Services help businesses analyze the various top level Help Desk software packages available and decide which products might be excessively costly, lack critical features, or align badly with your company's corporate culture. Progent also provides temporary staffing for companies who need to reinforce their internal Help Desk staff for special projects or to substitute for absent or indisposed personnel.
If you want to update your production web site, build internal webs for applications such as human resources or employee education, establish a high-impact web presence for a new business, or generate line-of-business, data-driven custom web solutions, Progent can provide talented and proven web designers. Progent's experts can also show you how to build and maintain a safe, fault-tolerant server and communications network, including remote and wireless connectivity, to run your web tools.
Progent’s Microsoft certified consultants offer small and medium size businesses enterprise-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows you to deliver important applications quickly and reliably to appropriate workers, reduce product costs and stay compliant by determining usage profiles, improve Windows protection by improving your awareness of vulnerability and by installing targeted patches, manage your external workforce through industry standards independent of connection or geography, and lower operational costs by efficiently exploiting the administrative functions incorporated into Windows. Progent’s SMS consulting professionals can help you use SMS economically for automated software and application deployment, security patch administration, and resource tracking management including software and appliance inventory.
Besides offering Microsoft Dynamics GP specialists, Progent can give you access to experts in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Microsoft Solomon, Microsoft Business Solutions Retail Management System, Macola ERP by Exact Software, MAS 90 ERP by Sage Software, and QuickBooks Pro by Intuit. Progent's consultants also can show you how to build and support a secure, reliable server and communications foundation to run your ERP, MRP and accounting applications.
The worldwide standard in IP networking, Cisco offers the industry's most comprehensive range of products for enabling ISPs to sell protected, scalable, innovative voice, video, and data products. Progent's Cisco-certified network professionals have extensive background serving the distinct needs of ISPs by helping Internet Service Providers to design, deploy, and support high-availability, extensible network solutions suitable for public networks.
For small and midsize company IT networks, managing and coordinating virus protection with disaster recovery along with the preparartion for restoring vital systems following a serious breach requires a continual struggle that involves a sophisticated set of software utilities, processes, and security policies. Progent’s CISSP and CISM qualified security experts can assist you with network security and virus protection at any level, from security audits to creating a complete security plan. Progent’s security support services feature economical per hour or contract service to help clients install and maintain protected small business information networks powered by Windows and Cisco solutions. Progent offers expertise for information security products from all leading security defense companies including Cisco Systems Firewall, Veritas, Netscreen, Checkpoint, Trend Micro, Sonicwall, Neoteris, Ingate, and Watchguard. Progent’s computer security consulting specialists can provide expertise in physical security, mobile security, operations security, hardware security, programming security, security architecture, security management practices, security design, security assessment, and network security testing. Progent can also assist with telecommunications, network and Internet security, access control technology and processes, business continuity planning, data backup, and cryptography.
Speakeasy is a national provider of high-speed data Voice over IP solutions. Speakeasy offers a diverse spectrum of data services such as Speakeasy DSL, IDSL, T1, and Bonded T1 services. Also, Speakeasy Hosted offers VoIP PBX solutions. Progent has an agent agreement with Speakeasy and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner with the skill to show you how to incorporate Speakeasy carrier services to build an enterprise-class, integrated communications solution on a down-to-earth budget.
Progent's pricing model is to bill for phone support and in-person help per minute. Consequently, you owe exclusively for received support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum fee and requires no retainer. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity does away with large bills for quick repairs so you will not be forced to permit less critical problems to fester.
