Immediate Online Phone Contact with a UNIX Troubleshooter
If your business computer network is in the state of Vermont you now have fast remote technical support from a UNIX, Linux, Sun Solaris, Mac OS X or Cisco CCIE professional to resolve emergency issues affecting your network. Progent retains one of the largest teams of UNIX and CCIE-certified consulting experts accessible by phone of any independent support organization in the country. Rates are affordable, billing is per minute, sign-up is quick, and support is world class.
If your Vermont small business is based far from major urban neighborhoods including Burlington, Rutland, or Montpelier, help from UNIX or CCIE-certified engineers may be problematic when there's a network crash. This can result in a loss of productivity for your company, angry clients, unproductive employees, and defocused management. By utilizing Progent, you have access to a qualified engineer who can offer help whenever you have to have it to keep your system on line.
Because Progent bills for remote support on a per-minute basis, your business owes only for technical help provided. Progent imposes no startup fee. Some remote consulting firms have significant minimum time requirements or bill for each fifteen minutes or longer. Progent's small granularity and simple pricing model do away with large tabs for fast fixes.
If your Vermont business requires immediate online help, find out how to talk to Progent's UNIX, Linux, Sun Solaris, Apple Mac, or CCIE experts by visiting Progent's urgent online support, telephoning 1-800-993-9400, or emailing information@progent.com.
What Makes Progent's Online Technical Support Services Special?
Progent's experienced team of remote consulting professionals offers a rich set of world-class information technology skills. This enables Progent's remote technical support specialists to resolve the most challenging network trouble faster than is feasible with ordinary third-party support firms or with the in-house IT staff commonly available to small companies. Progent has provided online services to clients in each state in the U.S. and has developed the technology and skills to repair technical issues economically in many different computer configurations that incorporate mixtures of UNIX, Linux, Solaris, Mac OS X, Microsoft Windows, and Cisco technologies.
Progent's UNIX, Linux, Solaris, Apple Mac OS X, and CCIE engineers have been awarded advanced credentials including Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Help Desk Specialist, and Technical Coordinator (ACTC). Progent's online service experts also hold a variety of key Cisco Systems certifications such as Cisco Certified Internet Expert (CCIE) in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), and Design Professional.
In order to assist businesses that operate networks powered by a combination of UNIX/Linux and Microsoft operating systems, Progent's online service team offers the help of consultants who hold important Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). For delivering high-level security expertise, Progent offers phone-based support from engineers who have been awarded a variety of security certifications including Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional engineers. The range of Progent's technical knowledge coupled with Progent's cooperative approach to fixing technical problems streamlines trouble ticket escalation, if appropriate, to specialists with relevant background to resolve unusually intractable problems. This accelerates remediation of serious network problems, avoids network unavailability, and minimizes maintenance invoices.
For organizations throughout Vermont, Progent offers immediate communication with a remote UNIX, Linux, Sun Solaris, Mac OS X specialist for urgent expertise to repair information system issues that are hurting productivity and are beyond the experience of your ordinary network service resources. Progent's UNIX/Linux, Solaris, Mac OS X, and Cisco CCIE-certified engineers can connect to your system via the latest remote support tools that allow them to perform rapid and affordable analysis and resolution of critical computer problems.
Services Progent's Remote Support Specialists Can Provide Your Vermont Company
Progent's online professionals can deliver expert assistance for an extensive set of UNIX/Linux, Cisco Systems, and Windows technologies including:
Online Support Services for UNIX, Linux, Sun Solaris, and Apple Mac Environments
Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based computer support staff can assist Vermont companies with a broad assortment of IT products and technologies that include network architecture, messaging solutions, security expertise for networks and company processes, Windows integration with UNIX, Linux, Solaris, or Apple Mac platforms, VMware products for processor consolidation and centralized administration, and moving from orphaned applications to current environments based on newer versions of UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft Windows.
Cisco Systems Network Infrastructure and Security Solutions
Progent is unmatched in the computer support arena for providing immediate and affordable access to Cisco CCIEs. Cisco-certified CCIEs are high-level networking consultants who qualify for this prestigious credential by completing thorough testing administered by Cisco Systems. The vast majority of Cisco CCIEs are hired by big enterprises or national Internet service providers, and consequently their help is not conveniently had by the general public.
Progent is one of the rare network consulting providers that makes sure that Cisco CCIEs stay accessible to help small and mid-size businesses. In addition, Progent can provide fast access to a CCIE by telephone so you can get timely help for complex network problems that are hurting your business but are not within the scope of your ordinary network maintenance personnel. Progent's CCIE engineers can access your network via state-of-the-art on-line support technology to perform rapid and affordable analysis and remediation of critical system problems.
Microsoft Gold Partner for Remote Consulting for MS Windows
Progent's Microsoft-certified experts offer remote computer troubleshooting and IT expertise for the complete line of Microsoft server and application technology. Designated a Microsoft Gold Partner, Progent can offer your business the expertise of support engineers who can show you how to integrate, maintain and manage every Microsoft Server such as Windows 2003 Server, SQL Server, Microsoft ISA Server 20066, Microsoft BizTalk Server, Microsoft Commerce Server, Content Management Server, Small Business Server, Exchange Server, Application Center, Microsoft SharePoint Portal Server, Virtual Server, Microsoft Project Server, and Operations Manager 2007 and MOM 2005. To find out more information about Progent's support for MS server technology, visit Microsoft Netservers Engineering Support.
CISA and CISM Qualified Security Experts
Progent gives you contact with expert CISM and ISSAP security professionals who offer a range of security services that can strengthen the defenses of your UNIX, Linux, Sun Solaris, or Apple Mac environment against internal or external threats or help you to revive quicky from an attack. Security solutions available from Progent include: in depth security audits using technologies such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; efficient recuperation from virus and worm attacks; setting up firewalls; establishing secure techniques for remote and mobile connectivity; protecting your email system from viruses, spam, and DHA attacks; and setting up round-the-clock proactive monitoring. To find out more concerning Progent's security services for small companies, see Progent's Engineering Services for System Security.
Applications Services: Education, Customization, Troubleshooting
Progent's Mac experts can promote the creative aspect of Mac computing by providing help services and training in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific projects such as capturing or digitizing audio or video or configuring an audio/video production studio.
Progent's Application Experts Team offers in-depth consulting support and training in specific application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and education for Microsoft business applications including CRM, Project, Office Word, and Office Excel. For more information about Progent's expertise, custom programming, and education services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Help Desk Call Center Support and Outsourcing
Progent provides three service offerings for Help Desk services that include UNIX/Linux, Sun Solaris, Apple Mac, Cisco and Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Support Services, and Helpdesk Operations Consulting and Staffing Services.
Progent's Help Desk Outsourcing Services are designed primarily for smaller businesses who require the timely accessibility of a professional Help Desk with efficient phone assistance and the technical depth to escalate trouble tickets, but who have limited budgets and internal support resources. Progent’s Virtual Help Desk is a seamless extension of your current Helpdesk resources. Progent can act as a primary Help Desk Call Center for your business, represent an escalation resource for the most challenging technical problems, or be available in overflow instances when your other resources are too busy. Progent's Call Center Consulting Services can aid you in building an efficient new Help Desk or enhancing your current one, evaluating or customizing Call Center software products to address the particular needs of your business, or providing supplemental personnel to operate online in conjunction with your internal Help Desk Call Center resources during demanding scenarios like system upgrades.
Progent is a Microsoft Gold Partner plus an authorized Cisco Systems Partner and Progent's Call Center team of experienced UNIX/Linux, Sun Solaris, Mac OS X, Cisco and Microsoft professionals can give your customers instant access to a dependable technical support team with years of experience in telephone-based help and online troubleshooting for small and midsize business information systems. Progent's concentration is on giving the Help Desk Call Center a respected image as a key contributor to company performance, and Progent's target is to resolve and not just report problems. To find out more information concerning Progent's Help Desk service and outsourcing, visit Progent's Call Center Support.
Progent's Remote Support Tools
Progent has developed a set of optimized tools, refined during many years of field experience, focused on enabling the most advanced quality of service for providing remote engineering support and repair for small business IT networks. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco Systems, Sonicwall and Checkpoint. Secure VPN offsite connectivity enables the consultants of Progent's remote service group to link to your network remotely without breaching system security.
Progent's highly evolved customer support reporting software stores extensive records for all service provided to Progent's customers. Each active Progent team engineer has access to the details of support rendered to each customer by any team engineer. This database of issues and fixes is organized as an easily retrievable internal database that allows Progent's online technical professionals to share their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's partnerships with major industry leaders including Cisco and Microsoft permit access to additional vast support knowledge bases and to manufacturers' internal support staff that enable Progent's online service experts to come up with the best resolutions quickly.
Talk to a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Technical Assistance Specialist Immediately
To find out how to contact a UNIX, Linux, Sun Solaris, Apple Mac engineer or a Certified CCIE for urgent remote engineering support in Vermont, phone 1-800-993-9400 or visit Urgent Remote Computer Help.
Progent’s Cisco-certified network experts offer experienced PIX Firewall support services covering design, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector threat protection, and safe access services. Extending from small, plug-and-play desktop devices for small businesses and home offices to modular gigabit products, Cisco PIX firewalls provide a sensible combination of security, performance and reliability for information environments of all sizes. PIX firewalls are build around a proven, purpose-built platform, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and networking services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPSec VPN networking, intelligent networking services, and extensive administrative solutions. Progent’s Cisco experts can help you select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent’s Cisco Voice Over IP consultants can provide expert evaluation, deployment and support help for Cisco VoIP technology. Cisco AVVID platform provides the infrastructure and feature set for building a seamless converged network that can handle voice, video, and data traffic simultaneously. AVVID offers this functionality while preserving a high degree of system uptime, QoS, and protection. Important benefits of IP communications systems based on Cisco AVVID VoIP architecture include a flexible, interoperable migration strategy that allows you to select IP Communications solutions that meet your existing needs, while providing a smooth route for accelerating IP deployment, Quality of Service structures that help deliver optimal voice quality via tight control of delay, loss and jitter, and network management tools that support system administration, operations, repair, set up, fault tracking, and element management. Progent’s Cisco-qualified network experts can help you implement a robust Voice over IP phone system based on Cisco IP PBX and Cisco IP Telephony products. Progent’s Voice over IP consultants can help you select and install Cisco software that makes sense for your small or medium size organization, such as Cisco Unity, Cisco Unity Express, Cisco CallManager, or Cisco CallManager Express.
For custom program development, Progent can supply software design experts to write business applications in areas such as eCommerce, web site design, Microsoft Dynamics products such as Great Plains Software accounting system, and custom management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent’s experts can use Internet Information Services to build custom eCommerce solutions powered by Microsoft ASP.NET. In addition, Progent can provide experts in a wide array of custom program development environments including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also offers expertise in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
Progent's UNIX platform consulting services offer small businesses and developers assistance with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad array of experience provides you with a convenient single source to show you how to create and maintain a secure and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX such as Mac OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or major Linux platforms including RedHat, SuSE, Debian GNU/Linux and Slackware.
Progent's pricing model is to charge for online support and in-person visits per minute. Consequently, you are charged just for received support. Progent does not impose a higher rate for off-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and requires no monthly commitment. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick solutions so you will not be tempted to allow minor problems to fester.
Progent's Microsoft-certified Windows 2000 Server consultants offer network help and information technology consulting services for the entire family of Microsoft .NET Servers, Windows Server 2000, and Microsoft Windows Server 2003. Progent's Microsoft Windows Server 2000 integration, update, and support offerings include network planning, installation, project management, local and off-site support, Call Center outsourcing, professional security consulting, full service outsourcing, and cost-effective co-sourcing.
Key features of Microsoft Dynamics Great Plains software include a modular structure that allows you to buy just the components you need, a standardized foundation based on Microsoft technologies to secure your investment and provide a highly interconnected environment, enhanced reporting services that permit you to monitor all activities, income and expenses and sales patterns, integration with Microsoft Office to enable access to corporate data, the capability to integrate information from virtually any database or workstation application into Microsoft Dynamics Great Plains, and an open design that makes it easy to create specialized applications. Progent can help you configure and maintain a reliable, secure server and communications network to support Microsoft GP, and can offer experienced Great Plains consultants to help you convert the advanced features of Great Plains software into a high-value business solution.
The Cisco Unified Wireless Network infrastructure delivers cost-effective wireless networks for business-critical mobility. Cisco's solution supports the same level of security, flexibility, and ease of administration for wireless networks that businesses demand in their tethered infrastructure. This includes integrated world-class security that identifies, blocks, and adapts in reaction to known and new security attacks. This includes integrated mobility features such as voice services, location services, visitor connectivity, and advanced security. Cisco technology has the versatility and expandability to handle the requirements of networks of any size, from small companies to large-scale enterprises, within wireless campus environments or branch offices. Cisco's Unified Wireless Network allows companies to exploit the RF infrastructure to improve operations and enhance productivity via a mobile workforce. Cisco's wireless product families lower overall IT expenses and simplifies network deployment, operations, and management. Cisco wireless devices that Progent provides expertise for include Cisco's Aironet 1230AG Series access points, Cisco 1500 Series mesh access points, Cisco Aironet 1300 Series bridges, the Cisco WLCM Routers, and Cisco's 2106 Wireless Network Controller.
Progent provides technical services for medium size businesses who have 50 to 250 network clients. The mid-size company or work group has traditionally been an underserved segment of the market for network consulting services. The cost structures and service delivery practices of large third-party service organizations make them too expensive for the typical mid-size business or small medium business (SMB), which commonly has a minimal IT budget with which to support an information network whose complexity and sophistication are frequently similar to the networks of much bigger enterprises. Progent's service delivery model, which takes full advantage of remote support, virtual office technology and proactive server monitoring, dramatically lowers the IT support expenses of a small-medium business while providing the small company with big-company support from professional, world-class consultants with background in a broad range of small business network solutions. If your medium size organization or small business is searching for levels of IT help appropriate for a mid-size organization without paying big-company costs, call Progent.
Progent can help you prepare and execute an efficient move to Great Plains so that you preserve your information, improve your security, enhance your management reporting, take full advantage of Microsoft Office integration, and reduce productivity interruption by creating and executing a sensible migration plan. Progent can also help train new Great Plains users so you don't lose productivity. Progent can improve your company reports and business analytics by offering Crystal Reports help, FRx programming, and Microsoft Excel support. Progent's experience with Microsoft .NET development, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to create specialized line-of-business software and eCommerce programs that integrate transparently with Microsoft Dynamics Great Plains.
Progent's pricing policy is to bill for online service and on-site help by the minute. As a result, you owe just for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no monthly commitment. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity does away with big invoices for fast solutions so you won't be tempted to permit minor problems to stay unaddressed.
Progent's expert System Center Data Protection Manager support professionals can assist your company to create a practical business continuity plan, design a cost-effective non-stop IT architecture, configure a Microsoft DPM-based backup and restore solution, comprehensively validate your system, educate your IT personnel or local consultants how to manage Data Protection Manager, or handle complete information technology support outsourcing such as off-site hosting of Microsoft DPM servers in Progent's data center.
