For small business networks located within the state of Vermont, Progent's Microsoft certified technical experts can provide remote phone support and troubleshooting to solve your network systems problems fast and affordably. Progent has developed world-class expertise, advanced software tools, and support knowledge bases to troubleshoot and repair IT problems without the high cost and time delays associated with in-person service dispatches.

If your Vermont small business is located beyond the larger metropolitan areas such as Burlington, Rutland, or Montpelier, your nearby computer support choices may be limited in technical expertise, or not available during urgent situations. This can result in a computer network that is unpredictable or causing efficiency loss due to technical problems persisting for too long. Progentís team of field proven network professionals average more than 10 years of real-world IT industry experience, in the trenches of computer network support, performing a broad range of technical projects for a diverse range of customers. This means you obtain not just the technical skills needed for the job, but a professional with field proven methods for applying those skills to deliver efficient network solutions.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting outsourcing service offers proven virtual server technology, a world-class datacenter facility, plus the technical experience of Progent's Microsoft Gold Certified engineering staff to give small companies a complete IT outsourcing solution that enhances system reliability and security, reduces management overhead, and lowers expenses. With Progent's Private Cloud Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be transported immediately to a different physical environment without time-consuming and risky reinstallation. With Private Cloud hosting, your business is not held hostage to a single hosting provider. Find out about Progent's ProSight portfolio of managed IT services for small organizations.

ProSight DPS Managed Backup and Recovery
ProSight Data Protection Services automated backup and disaster recovery provides small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Read more about the entire ProSight family of affordable outsourced network management services for small businesses.

Microsoft Exchange 2016 Migration Support Services
Progent's MS Exchange Server 2016 migration consultants can assist your business in any and all phases of your migration to Microsoft Exchange Server 2016 such as designing high availability (HA) architecture for a local, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization design; specifying storage requirements for your virtual machines (VMs), mailbox databases and log files; configuring HLB for fault-tolerant CAS services; planning, setting up and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; providing client integration with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

Microsoft Project Server Expertise
Progent's Microsoft Project Server consultants can provide comprehensive online and onsite support services for Project Server and for all Microsoft platforms that integrate in conjunction with Microsoft Project Server. Services provided by Progent include Project Professional planning and support, SharePoint 2013 design and configuration, Microsoft SQL Server 2016 integration, SQL Server 2014 programming and troubleshooting, MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 troubleshooting,Excel and Office 365 Excel application support, plus Office PowerPoint and Visio webinar classes. Progent can provide Cisco-certified CCIE engineers to help your company to enhance your environment to accommodate local, branch, home-based, and mobile users so that they can use Microsoft Project Server to collaborate safely and efficiently. Progent's security consultants can help your IT team to adopt and enforce security policies that protect important project data without disrupting the productive exchange of legitimate information.

Amazon AWS Planning and Integration Consulting
Progent's Amazon AWS planning and integration consultants offer affordable remote support to help companies to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable cloud storage, and Amazon Glacier for low-cost archival storage. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, system design, testing, deployment, administration, performance tuning, software license management, backup/restore solutions, and security and compliance. Progent offers advanced expertise with firewalls and VPN connections and can show you how to deploy cloud-centric or hybrid ecosystems that seamlessly incorporate Amazon AWS cloud services. Progent offers occasional support or Progent can deliver comprehensive project management outsourcing to help you move smoothly to the Amazon AWS cloud.

Eliminate Reliance on an Individual Freelance Consultant
By creating a partnership with a full-service computer support organization like Progent as opposed to a freelance consultant, your company is assured fast access to knowledgeable professionals whenever you require them. You no longer have to be concerned that sickness, training, vacations, or conflicting priorities with different clients will leave you with no support when you have a crisis.

ProSight WAN Watch Infrastructure Management
ProSight WAN Watch network infrastructure monitoring and management service makes it simple and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that need important updates, or isolating performance bottlenecks. Read more about the entire ProSight family of affordable outsourced network management services for small and medium-size organizations.

Windows Server 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Hyper-V 2016 incorporates key features initially developed for and proven on Microsoft Azure, one of the world's biggest public clouds. This pedigree significantly enhances the suitability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises environments by enhancing data security, uptime, expandability, manageability, dependability and recoverability. Progentís Microsoft certified Windows Server 2016 Hyper-V consulting team can assist you to assess the benefits of Hyper-V 2016 for your business, configure pilot systems to confirm the ability of Hyper-V 2016 to run your critical workloads, plan a cost-effective network topology for a cloud-centric or hybrid deployment, create and carry out a non-disruptive upgrade plan, educate your IT management and support personnel, and provide ongoing consulting and debugging services to ensure that your Hyper-V 2016 investment delivers the highest possible business value.

Configuration Support for Lync 2013
Microsoft Lync Server 2013 enables organizations of any size to build a centrally managed and protected communications environment that supports the modern Bring-Your-Own-Device computing model with IM, presence, audio/video and web conferencing with app sharing, as well as IP-based and PSTN telephony enabled for a wide assortment of desktop and mobile clients. Progent's certified Lync 2013 experts can assist your company to assess the advantages of Lync 2013, design an on-premises, cloud-resident (via Microsoft Lync Online) or mixed topology suitable for your present and long-term plans, implement Lync Server 2013 so as to speed up your ROI, and provide live webinar and on-premises training to your management staff and users. Progent offers expertise in key pieces of a Lync 2013 solution that include Windows Server, SQL Server Express and Exchange Server, and Progent can assist you to combine Lync Server 2013 with key Microsoft Office and Office 365 apps such as Outlook clients, Word and PowerPoint. If you are currently using Microsoft Lync Server, Progent's Skype for Business Server experts can help you to plan and implement out a smooth upgrade to Skype for Business.

Responsiveness of Progent's Technical Response Center for Online Computer Support
Progent's Technical Response Center is committed to providing the best level of remote computer support offered anywhere for both emergency and non-critical issues. For emergency problems that impact multiple users, crucial personnel, or a mission-critical program, the Technical Response Center will respond in one hour or less. For standard problems, the TRC will in less than two hours. In all cases, your trouble ticket will be generated promptly and accurately, You will be sent an acknowledgement from the trouble ticket system, and the TRC will contact you regarding each corrected issue to make sure you are comfortable with the resolution and ready to close out the trouble ticket. Learn more details about Progent's TRC Customer Commitment.

Expert Wireless Engineering and Support
Progent's wireless solutions consultants offer broad backgrounds in the implementation and support of wireless networking technology and can help you to plan, install, manage and troubleshoot wireless solutions that are secure, robust, scalable, easy to manage and operate, able to handle your vital applications, and transparently integrated into hybrid cloud networks. Remote and on-premises support provided by Progent cover a selection of wireless technologies and include smartphone integration and management, Wi-Fi network infrastructure design and installation, Wi-Fi site surveys, wireless VoIP phone configuration and troubleshooting, and building-to-building wireless connections.

64-bit Computing Upgrade Help
Progentís 64-bit upgrade experts can assist your organization to update your application servers and desktop PCs efficiently from 32 to 64 bits. Progent can help you to understand the costs and benefits of upgrading to 64-bit computing, plan a cost-effective upgrade strategy that minimizes business interruptions, and provide timely remote help to aid you to install 64-bit operating systems and application programs on your existing hardware. Progent's Microsoft Gold certified processing consultants can assist your company to install the 64-bit editions of Microsoft products like Microsoft Windows Server 2008, SQL Server, Windows 7, and Microsoft Office Excel.

Talk to a Progent Network Support Expert
To see how to contact a Progent computer support expert for online or on-premises support in , phone 1-800-993-9400 or visit Remote Network Help.














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