For small office computer networks located throughout the state of Vermont, Progent's Microsoft certified technical team members can deliver remote phone help and troubleshooting to resolve your computer system problems quickly and affordably. Progent has acquired enterprise-grade skills, advanced software utilities, and support knowledge bases to identify and repair network problems without the expense and time delays associated with onsite service calls.

If your Vermont organization is located beyond the larger metropolitan areas such as Burlington, Rutland, or Montpelier, your nearby computer support options may be limited in skills, or not available during urgent situations. This can result in a network environment that is unusable or causing efficiency loss due to technical problems going unresolved for too long. Progentís group of field proven network professionals average more than 10 years of real-world industry experience, in the trenches of network support, performing a extensive variety of technical tasks for a broad range of customers. This means you obtain not just the technical competency needed for the task, but a consultant with demonstrated methods for applying that expertise to provide excellent network solutions.

Google Android Phone Integration
Progent's Android phone and tablet integration consulting have years of experience providing remote and onsite assistance for organizations of all sizes who want to integrate Android phones into their IT networks so that users can work together from virtually anywhere. Progent offers the breadth of skills to resolve network issues that span multiple vendors and that entail a mix of older and up-to-date information technology. Progent provides budget-friendly remote technical support to help you with any aspect of planning, implementing, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can provide occasional support to help you to handle particularly challenging IT problems, or Progent can provide comprehensive project management services to help you complete major network projects on time and within budget. Progent can help with on-premises, cloud-based, or hybrid networks and can provide support for all major operating systems, apps, management utilities and hardware infrastructure. Progent also offers customized group or one-on-one training to show you how to manage and use Android phones to maximize their business value.

Eliminate Reliance on an Individual Freelance Consultant
By building a relationship with a full-service network support organization like Progent rather than with an individual freelance consultant, you are ensured timely access to experienced professionals whenever you require them. You no longer have to worry that illness, classes, vacations, or conflicting priorities with other clients will leave you without support during a crisis.

Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, an honor awarded only to the highest tier of companies that operate closely with Microsoft, have demonstrated advanced technical expertise, and have verified client references. Microsoft Gold Certified Partners must maintain large staffs of IT experts who have undergone extensive certification testing. Gold Partners are given access to special support and training programs from Microsoft and early access to beta software for training and piloting purposes.

Offsite DPM Backup Service Package
Remote data backup is central to any serious business continuity strategy. Progentís affordable Offsite Data Protection Manager Backup Service Package combines the advanced capabilities of Data Protection Manager (DPM) with the state-of-the-art security features of the QTS Colocation Center in Sacramento, California to deliver ongoing, non-disruptive backup for up to 2.5 Terabytes of critical data from one or more of your Windows servers. Progent's service offering includes all setup, management, and monitoring required for a comprehensive offsite data backup system.

Planning Support services for SharePoint Server 2013
Progent has been delivering SharePoint consulting services since the first product was released over a decade ago, and Progent has the breadth and depth of IT know-how to help organizations of all sizes to plan and implement a SharePoint Server 2013 installation and create SharePoint 2013 apps that add significant business benefit to your IT investment. Progent's Microsoft Gold-certified consulting team can help you to evaluate the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from another collaboration solution; determine whether an in-house, Cloud-based or hybrid deployment is best suited for your company; and select the right version of SharePoint 2013 for your purposes. Progent offers full project management services or can assist in individual tasks associated with your SharePoint 2013 deployment.

High-level Project Management Experts
For enterprise customers in need of advanced project management assistance, Progent can provide access to senior information technology experts with decades of background in technology management, application development, and business process engineering for organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven IT managers can provide project management skills to assist organizations to follow leading practices to ensure that development or deployment projects are completed on schedule and on budget.

Online Support for Microsoft and Cisco-based Network Environments
Progentís Technical Response Center provides world-class online support for Microsoft Windows and Cisco-based environments Nationwide. Progent's certified professionals have the knowledge and experience to help you to troubleshoot and solve difficult network problems quickly and affordably. The breadth of technical expertise offered by Progent's team of consultants makes it possible to escalate even the most challenging issues to the right specialists as required. Whether you require one-time phone support and online troubleshooting or continuing access to a Help Desk Call Center, Progent's experts can provide your small business with enterprise-level support without the cost and management hassle of maintaining a large internal support group.

Cisco IOS software Upgrade Consulting
If your network includes Cisco appliances, you may be using an outdated version of IOS, the operating system powering almost every Cisco router and current switches from Cisco. Cisco frequently publishes updates to IOS to fix bugs, shore up security gaps, or add functionality. However, upgrading Cisco IOS or other Cisco OS platforms can be a challenge, depending on your Cisco appliance and your network environment. For example, there could be limited internal RAM that could cause a new software release to execute improperly. Progent's Cisco CCIE consultants can provide a broad array of support services related to upgrading Cisco IOS software or any Cisco control software like IOS EX or CallManager. Progent's consultants can perform inventories of your router software, propose appropriate upgrades, prepare Cisco appliances, copy software images, activate and verify your update, tune throughput, resolve issues, and teach your network support managers how to take advantage of all significant new features.

Windows Server 2012 Integration Support
Progent's certified Windows Server 2012 R2 consultants can help you to assess the benefits of Windows Server 2012 R2 for your company, develop test systems and rollout strategies, tune your infrastructure for local, multi-site, cloud-based, and hybrid environments, educate your IT support, staff, create an enterprise-wide security plan, streamline network management, assist with creating applications, and build and test a disaster recovery/business continuity plan. If your organization is thinking about migrating from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions consultants can help you to assess the value of Windows Server 2016 for your business and design and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid deployment model.

Expert IT Support for Systems at Colocation Sites
There are hundreds of enterprise-level Internet Data Centers in the San Francisco Bay Area and major metropolitan areas throughout the U.S., and Progent's Internet data center consulting experts can enhance your systemís redundancy and performance by helping you choose a remote data center facility that addresses the specific requirements of your organization including geographic proximity, size, communications, budget, and extra additional features and services. Progentís colocation center support services are intended for businesses with hardware located at colocation hosting sites and requiring timely in-person service at the co-location site plus online support from Microsoft and Cisco qualified professionals. Progent provides a variety of colocation center support services including network topology evaluation, Windows and UNIX server integration and support, tech support for server and communications infrastructure, development and deployment of zero-downtime configurations, architecting and implementing layered security defenses, firewall integration and support, designing load balancing solutions, and creating fault tolerant server clustering systems.

Microsoft Data Protection Manager Consulting Support
Microsoft System Center 2016 Data Protection Manager provides small and medium-size organizations automatic backup and simplified restore functions for Microsoft-based environment. Data Protection Manager 2016 delivers application-sensitive protection for critical workloads such as Microsoft SQL, Exchange and SharePoint Server, protects Windows and Linux VMs, works with virtual machines running on Hyper-V as well as VMware, and integrates seamlessly with Azure for convenient cloud-based backup and recovery. Progent's Microsoft Gold-certified Data Protection Manager 2016 consulting experts can assist you to plan, deploy, manage, and repair a multi-site backup/restore system built around Data Protection Manager 2016. Progent can assist you to upgrade from a previous version of Data Protection Manager or from an outdated system, and Progent can optimize your DPM 2016 environment for on premises, hosted, cloud or hybrid deployment models. Progent can provide online or onsite consulting expertise and can provide occasional guidance to help you through technical bottlenecks or deliver comprehensive project management or co-management support to make sure you complete your Data Protection Manager 2016 initiative on schedule and on budget.

VMware NSX Network Virtualization
VMware's NSX virtual network technology allows you to build entire networks in software. NSX permits virtual networks to be deployed in minutes and administered with a high degree of automation regardless of the physical components making up the underlying network infrastructure. VMware Site Recovery Manager allows automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also permits transparent testing for site recovery, updates and patches and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. When used with VMware's NSX network virtualization technology, VMware SRM can rapidly recover the complete virtualized network topology at the secondary site. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware SRM system architect to help you to plan, deploy, test and maintain a disaster recovery solution based on VMware SRM and VMware NSX.

Contact a Progent Network Support Expert
To find out how you can contact a Progent computer support expert for remote or on-premises help in , phone 1-800-993-9400 or go to Online Computer Support.














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