Vermont Computer Consultants

If your Vermont small business is located outside of the larger urban areas such as Burlington, Rutland, or Montpelier, your nearby computer support choices may be limited in skills, or not available during a crisis. This can result in a office network that is unpredictable or causing productivity loss due to technical issues going unresolved for too long. Progent’s staff of seasoned network consultants average more than twelve years of real-world industry experience, in the trenches of computer network support, performing a large range of technical projects for a diverse range of clients. This means you obtain not only the technical expertise needed for the task, but an expert with field proven methods for applying that expertise to provide cost effective network solutions.

Remote Technical Support for Windows and Cisco-based Network Environments
Progent’s Technical Response Center provides expert online support for Microsoft and Cisco-based environments anywhere in the U.S. Progent's certified professionals have the expertise to help you to troubleshoot and resolve difficult network problems rapidly and cost effectively. The scope of technical expertise offered by Progent's team of consultants allows them to escalate even the toughest issues to appropriate subject matter experts as required. Whether you require occasional phone support and remote repair or ongoing access to a Help Desk Call Center, Progent's experts can provide your company with enterprise-level expertise without the cost and administrative hassle of running a large in-house IT group.

Remote Computer Network Management and Support
Remote support tools and techniques have improved far enough that there is rarely a requirement for in-person contact with servers in order to provide efficient support service. Remote system support services available from Progent include OS configuration or updates, network diagnostics, data recovery, plus mass storage and network appliance reconfiguration. In situations that call for on-site technical support, Progent can send a support professional to any state and most zip codes in the United States within 24 hours.

Best Practices Followed by Expert Consultants
Many companies located far from cities with ample network engineers resort to less qualified or unseasoned local resources for critical computer network support. This can produce a system that is undependable or inefficient. Progent’s staff of Microsoft and Cisco qualified consultants average more than ten years of real-world industry experience, in the trenches of network support, providing a wide range of technical services for a broad mix of customers. This means that with Progent you get not only high-level computer network knowledge, but an engineer who follows computer industry best practices in applying that knowledge to solve actual business network problems successfully and in a consistent way.

Wide and In-depth Expertise with Business Information Networks
Progent’s team of 100+ network experts means clients can take advantage of the leverage of more than a thousand years of combined experience and collective knowledge to repair the most vexing system issues. Progent’s certified information technology engineers have the experience to identify solutions quickly and deliver them affordably.

Desktop Consulting and Support Services
Progent's desktop support staff can help you to set up desktop computers, notebooks, or handheld devices as needed or help your business to design and execute a large-scale upgrade to a new edition of an OS or a new release of an important end-user program. Progent's Microsoft PC specialists can configure titles from Microsoft's Office suite of productivity software or Microsoft Dynamics accounting and customer relationship programs on your workstations so they interact efficiently with other Microsoft programs, products from third-party publishers, business servers, and key services throughout your network. For example, Progent can set up Microsoft Outlook on a desktop or notebook to match both the work pattern of your employee and the security requirements of your company. Progent can also offer remote and on-site technical services for workstations.

Efficient Online Access Tools
Powerful remote support utilities and seasoned technicians and engineers combine to allow Progent to resolve most network problems quickly and economically. Progent is a leader in online troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's engineers have the advantage of a broad range of Microsoft support tools, technical personnel, and extensive training.

Eliminate Reliance on an Individual Freelance Consultant
By developing a relationship with a full-service network consulting and support company such as Progent rather than with a freelance consultant, you are assured fast availability of experienced professionals when you need them. You no longer have to worry that illness, classes, time off, or conflicting priorities with other clients will cause you to be without support when you have a crisis.

Network Security Evaluation and Testing
Progent's security inventory bundles are low-cost service packages that include automated network security scans run from outside and from inside your company firewall to determine vulnerabilities to security attacks. Both security inventory services are implemented by a consultant with high-level security accreditations who generates a document that details and analyzes the information captured by the security scan and proposes practical improvements if call for.

Collaborative Approach to Support and Problem Escalation
Information networks have become increasingly complex. At the same time, typical small office networks incorporate software and hardware from dozens of different suppliers. All this makes network integration and support increasingly challenging. It is unfeasible for even the most experienced engineer to have deep familiarity in all facets of computer technology, or extensive hands-on experience in the enormous range of brands, versions, and revisions that small companies include in their IT systems. Progent follows a team approach to computer consulting and relies on subject matter specialists to bring high-level skills when necessary to resolve the most intractable problems efficiently, at the lowest expense to your company.

Expert Wireless Engineering and Support
Progent’s Wireless Technology Integration Services offer small businesses a fast, affordable way to choose and integrate advanced wireless solutions. Few small organizations possess internal Information Technology groups with the experience or time to stay up to date on the fast-changing world of wireless products and services, and still fewer have the field-proven experience to see through the noise in order to select and integrate optimal connectivity solutions. Progent’s long experience both as an integrator and user of wireless network products makes it possible to provide expert engineering support for a broad range of wireless network applications.

Web Development
If you need to revamp your company Web site, create internal web sites for functions like human resources or employee training, establish a standout Web presence for a new business, or create world-class, database-driven web applications, Progent can provide skilled and seasoned web architects and developers. Progent's experts can also assist you to host your web solutions by designing and managing a protected, robust server and connectivity infrastructure that includes remote and wireless connectivity. Services available through Progent's Experts Team include web design, web project management, .ASP and .NET programming, graphics design, and one-on-one training in FrontPage. Progent can also provide engineers who can help your company to develop and implement custom eCommerce solutions.

Remote Server Monitoring with Microsoft System Center Operations Manager
Progent provides a range of network support packages based on System Center Operations Manager. Progent's remote, round-the-clock network monitoring makes your server support proactive instead of crisis-based. By anticipating potential issues before they result in network downtime, Progent's automated server monitoring can keep your network free of stressful and expensive service outages.