Vermont Computer Network Consultant for Small Business Information Technology Networks: Remote Consultation and Troubleshooting
For business networks located in the state of Vermont, Progent's Microsoft certified technicians can provide online help and remote troubleshooting to resolve your network issues quickly and affordably. Progent has developed enterprise-class expertise, sophisticated tools and support knowledge bases to identify and repair computer network problems absent the cost and delays associated with onsite service visits.
If your Vermont business is located outside of the larger metropolitan areas such as Burlington, Rutland, or Montpelier, your nearby computer network support options may be limited in expertise, or unavailable during an emergency. This results in a network that is unusable or causing productivity loss due to technical problems continuing for too long. Progent’s staff of expert network consultants average more than 10 years of real-world IT industry experience, in the trenches of network support, performing a large range of technical tasks for a varied range of clients. This means you obtain not just the technical competency needed for the job, but an expert with demonstrated methods for applying those skills to assist with excellent network solutions.
Full Array of Security Services
Progent's certified security consultants can help you perform complete security audits, recover quickly from virus attacks, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and craft a security strategy with 24x7 monitoring.
Efficient Remote Access Tools
Efficient remote access tools and experienced technicians and engineers combine to enable Progent to solve most IT problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's consultants have the advantage of a wide range of Microsoft support tools, technical databases, and extensive on-going education.
Application Support
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can customize fast, affordable and comprehensive IT solutions that fit the individual needs of your organization. Areas of applications expertise available from Progent include ERP, MRP and financial systems support, Microsoft CRM support and training, plus consulting and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
Broad and In-depth Experience with Business Networks
Progent’s team of 60+ networking experts means clients benefit from the leverage of 800 years of cumulative experience and shared information base to repair the most vexing computer problems. Progent has the know-how to find fixes quickly and deliver them cost effectively.
Phone Support and Remote Troubleshooting
Progent's phone support and remote troubleshooting services give your business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's consultants can provide your small business with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.
Immediate Assistance for Urgent Problems
With Progent’s remote support services, you can get immediate support for issues that are causing network disruption without the lengthy wait for an on-site service consultant. For day-to-day network administration tasks, Progent’s online support engineers can complete most jobs within minutes of a request, rather than forcing you to wait for hours or days.
Anti-Virus and Anti-Spam Protection via Managed Services
Progent has partnered with Postini to offer an affordable, complete solution to keep your company email free of spam and viruses. E-Mail Guard is a managed services based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus protection, content filtering, and protection from email-based directory harvesting and denial of service attacks. E-Mail Guard also includes monitoring, reporting and content management tools plus outbound filtering to help you troubleshoot your mail system and define and enforce corporate email policy.
Custom Development Services
Progent can provide expert software designers and developers for developing custom business applications in areas that include eCommerce, external and internal web sites, Great Plains accounting, or Microsoft Dynamics SL, and specialized management reporting. Progent has extensive experience successfully developing both simple and complex application development projects for organizations of all sizes.
Detailed Documentation of Services
Progent provides full and detailed documentation of all support work to ensure customers don’t ever feel “captive” to their support organization. Progent sends e-mail documentation of services performed shortly after completion of each support interaction, and also encloses a printed copy along with monthly billings for accounting purposes.
VoIP Design and Consulting Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you successfully deploy Cisco VoIP-CallManager technology. Progent can evaluate your existing network and Internet access infrastructure to asses whether your network is optimized to support VoIP, help you select and deploy Cisco hardware and software appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with technology from other vendors.
Linux Support and UNIX/Windows Integration
If your small business network combines Linux technology with Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless dataflow, fault tolerance, enhanced performance and tight security. If you are developing Linux applications on a network that includes Microsoft-based servers, desktops and software, Progent offers full-service support outsourcing that allows you to focus on your area of high-value expertise.
Team Approach to Support and Problem Escalation
Computer networks have grown increasingly complex, and even many small office computer networks integrate software and hardware solutions from many different vendors, which leads to further integration complexity. It is impossible for even the most talented individual to have deep knowledge in all aspects of information technology, or extensive practical experience in the huge range of hardware and software brands, models, and versions of software that can deployed by small businesses. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to solve complex technical problems efficiently, at the least cost to you.
Experience with a Broad Spectrum of Small and Mid-size Business Networks
Progent’s expert consultants have provided Information Technology support services to thousands of businesses in hundreds of diverse industries, giving Progent a unique real-world experience on what network solutions work and which ones don’t.
Progent’s certified Cisco network security consulting professionals offer expert PIX and ASA Firewall consulting services covering architecture, configuration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewall products delivers robust user and application policy enforcement, sophisticated attack defense, and safe connectivity services. Ranging from economical, easy-to-install desktop appliances for small and home businesses to modular enterprise-class appliances, Cisco PIX Firewall and ASA Firewalls provide advanced security, high throughput, and high reliability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed platform,minimizing possible OS-specific security gaps. PIX firewalls provide a variety of seamless security and networking services, including advanced application-aware firewall services, VoIP and multimedia security, interoffice and mobile access IPSec VPN connectivity, smart networking services, and flexible administrative options. The Cisco ASA 5500 Firewalls leverage engineering developed for firewalls from Cisco's PIX 500 family. Progent’s IT security experts can help you select and configure any PIX 500 or ASA 5500 Series firewalls including the PIX 515E Firewall, the Cisco PIX 525 Firewall, and the Cisco ASA 5540 Adaptive Security Appliance.
The server cluster technology built into the Datacenter and Enterprise editions of MS Windows Server 2008 has been radically re-engineered to streamline the installation, configuration, and maintenance of server clusters that provide greater levels of network availability, protection, performance, and versatility. New or enhanced capabilities include automated cluster Validation, easier configuration and deployment, unified cluster administration, new cluster architecture for increased uptime, hardened protection and quorum models, minimization of failure points, more storage and RAM capacity, and enhancements for multi-site clusters. Progent's Microsoft-certified consultants can assist you evaluate the advantages of failover clusters, design and implement an installation, train your network support staff to administer your failover clusters, provide ongoing consulting and support services, and produce and test a disaster recovery plan.
Progent’s business reporting consultants offer expertise in Crystal Reports, FRx, and Microsoft Access reporting software. Progent can also show you how to configure the server, communications and protection foundation necessary to maintain a cutting-edge reporting solution. Progent’s reporting consultants can be particularly helpful in assisting you to integrate information from multiple data repositories including Access, Excel, XML, OLAP, SQL and a wide range of accounting packages and enterprise planning programs.
Progent's pricing policy is to charge for phone service and on-site visits by the minute. Consequently, you pay exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no initialization charge and asks no monthly commitment. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you won't be forced to allow simple problems to fester.
AT&T is the outgrowth of the combination of SBC, AT&T, Pacific Bell, and BellSouth. AT&T is a Tier 1 Internet Service Provider and offers a broad spectrum of data services including AT&T ADSL, T1, and ISDN for high-speed connectivity and AT&T Point-to-Point T1, Frame Relay, and ATM for enterprise businesses. AT&T IP Flexible Reach uses SBC VoIP solutions for multi-site organizations to unify PBX functions. Progent has an agent relationship with AT&T and is a Microsoft Gold Certified Partner and a Cisco Systems Partner with the expertise to help you integrate AT&T data/voice services to create a world-class, integrated communications solution on a realistic budget.
The inter-connectivity demands of the Microsoft .NET functions included with Small Business Server 2003 requires a network consultant with real-world background and extensive experience in designing and building effective and comprehensive business technology systems. Progent's Microsoft-certified consultants have broad backgrounds with the technologies incorporated in Microsoft SBS 2003 and SBS 2000. This experience assures you success in installing, managing, and servicing network solutions based on the SBS line of servers and programs.
For small businesses interested in Progent's IT outsourcing, design expertise, or troubleshooting offerings, call 800-993-9400 or send email to information@progent.com.
Progent can help you design a viable Wireless LAN topology, select appropriate hardware and software, and configure wireless access points, wireless LAN adapters, wireless bridges, radio antennas and various wireless accessories. Progent can also help you build a thorough 802.11 system security plan that is well aligned with the security strategy for your entire business network.
Cisco's security and remote access solutions for small to mid-size companies represent a complete array of easy-to-administer security products to let you protect your wired and wireless network infrastructure. Cisco's VPN product family includes routers, firewalls, and VPN solutions. Progent's expert staff of consultants includes field-proven specialists with Cisco's CCIE and Cisco Certified Network Professional certifications who can assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco security technologies that align best with your business objectives.
New Edge is a nationwide Competitive Local Exchange Carrier source for managed data communications networks and last-mile Internet access. New Edge provides a broad spectrum of data services such as New Edge DSL, SDSL, ADSL, Full T1, Bonded T1, Point-to-Point T1, Frame Relay over DSL, ATM, Private Line Services, and Metro DS3. New Edge also offers VoIP technology. Progent has an agent agreement with New Edge and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner with the expertise to help you integrate New Edge data services to create a world-class, integrated communications network on a realistic budget.
Progent's disaster recovery support and business continuity consultants can help you create a disaster recovery strategy to prepare for an IT network catastrophe. Progent can show you how to create a complete disaster recovery plan that incorporates scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified engineers can also show you how to create an affordable, fault-tolerant system architecture that addresses availability issues involving a wide range of network technologies and processes.
Progent's certified Internet Security and Acceleration Server consulting experts have broad experience developing corporate security designs for IT networks with multiple sites, remote workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall engineer can help your small company design and deploy an installation of ISA Server 2004 that meets your IT security needs without limiting your network.
If your business does not require urgent remote help but expects to require technical services with your information system soon, you can save time and money and ensure that the appropriate expertise will be ready when you require it by getting in touch with a Progent sales agent and registering as a customer. For more information, call 800-993-9400 or send email to information@progent.com.
