For business network systems located anywhere in the state of Vermont, Progent's Microsoft qualified professionals can provide online assistance and troubleshooting to fix your computer system issues fast and affordably. Progent has developed enterprise-grade skills, advanced software tools, and support knowledge bases to diagnose and fix computer network problems without the expense and time delays associated with onsite service dispatches.

If your Vermont organization is situated outside of the larger metro areas such as Burlington, Rutland, or Montpelier, your nearby network systems support options may be limited in technical expertise, or unavailable during a crisis. This can result in a computer network that is unusable or causing efficiency loss due to technical problems going unresolved for too long. Progentís staff of expert network engineers average more than 10 years of real-world industry experience, in the trenches of IT support, performing a large variety of technical tasks for a extensive range of clients. This means you get not just the technical know how needed for the job, but a consultant with demonstrated methods for applying that expertise to assist with efficient network solutions.

Unified Communications Manager and Unified Communications Manager Express Integration and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), formerly branded CallManager, is the foundation of Cisco's communications and collaboration solution. Unified CM and Unified CM Express offer an advanced IP-PBX solution by integrating tightly with unified messaging applications such as Cisco Unified Communications Manager IM and Presence Service, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent's CCIE-certified CUCM experts can help with any facet of Unified CM configuration and debugging in areas that include integrating Voice over IP phones and video IP phones, reviewing dial plans, integrating SIP PSTN trunks and CUBE internetworking, installing ISR routers with CUBE networking support, creating Cisco UCS server clustering systems for survivability, and integration with Microsoft Exchange Server and Skype for Business.

NetApp SAN Storage Solutions
Progent offers enterprise customers remote or onsite NetApp SAN consulting services for NetApp's complete portfolio of SAN storage products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror data replication, SnapVauly continuous backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Components of NetApp SAN technology supported by Progent include SAN architecture, cloud deployment, virtualization, migrations, transparent patching, system management, security and compliance, disaster recovery, and remediation. Progent can provide Tier 3 support to assist you to take care of problems with NetApp SAN storage environments efficiently following best practices.

Hybrid Cloud Solutions Planning and Integration
Progent's hybrid cloud solutions consultants can provide expert remote consulting to help organizations of all sizes to integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux systems and apps in hybrid network models that utilize on-premises resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises Exchange deployments and Azure enterprise hybrid cloud planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting and management service offers comprehensive hosting of a small or mid-size company's production servers in a solution that gives the maximum level of availability and scalability and is in addition simple to transfer to any data center. Progent's Private Cloud hosting and management services are based on mature virtualization platforms that enable small businesses with mixed- platform environments to economize dramatically on the costs of capital equipment, system maintenance, and IT management while achieving world-class reliability and an unmatched level of vendor flexibility. Find out about Progent's ProSight portfolio of managed IT services for small and mid-size businesses.

BI Reporting Consulting and Development
Progentís BI reporting experts can provide remote and onsite expertise to assist your organization with any aspect of business intelligence (BI) reporting ranging from troubleshooting or modernizing reports to designing and deploying a comprehensive BI environment. Progent's management reporting consultants can help you to maintain your current reporting environment, help you to upgrade databases and applications from a legacy reporting product to a current one, and deliver custom online training tailored to your individual needs. Progentís management reporting and analytics consultants offer expertise in all popular business analytics reporting and visualization tools including the SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot, Power Query and Power View, and Report Builder.

Microsoft Exchange Server 2013 Migration Services
Exchange 2013 includes major improvements to the capabilities of Microsoft Exchange Server 2010 and delivers powerful new features as well as a redesigned architecture. These improvements affect key IT areas like manageability, high availability (HA), compliance, operational costs, teamwork, extensibility, throughput, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting experts can provide remote or onsite support to assist your organization to administer, tune and troubleshoot your Exchange 2013 deployment. Progent can also provide Exchange 2016 migration expertise and Exchange Online consulting to help you upgrade to a more up to date release of Exchange Server in an on-premises, cloud-based, or hybrid deployment.

Data Backup and Recovery Consultants
Progent's backup experts offer support for a broad array of products and technologies that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux servers and desktops as well as laptops and handhelds. Progent can help you with leading data protection products by delivering services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite solutions. Progent also offers help with Acronis Backup and Recovery, MozyPro, Retrospect for Macintosh, Time Machine, Symantec Backup Exec, BackupAssist, CrashPlan, and FLARs. For enterprises, Progent can provide VMware Site Recovery Manager expertise. In addition, Progent's ProSight Data Protection Services are available to small and medium-sized businesses as a low cost outsourced service for reliable backup/disaster recovery (BDR).

Consulting and Support Expertise for System Center 2012 Operations Manager (SCOM 2012)
Progent's Microsoft-certified System Center 2012 Operations Manager (SCOM 2012) consulting experts have over a decade of experience planning, implementing, optimizing and fixing System Center Operations Manager environments and can provide organizations of all sizes expert remote or onsite consulting support for System Center 2012 Operations Manager. Progent can help you to plan a topology for SCOM 2012 servers that provides the responsiveness and resilience required to monitor your datacenter effectively, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also help you to import and set up SCOM 2012 management packs according to leading practices for tracking network fabric and both Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive remote or on-premises troubleshooting to help you to remediate critical issues detected by SCOM 2012. Progent also offers Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise to help you to migrate cost-effectively from SCOM 2012 to SCOM 2016.

Microsoft Dynamics GP (Great Plains) Programming and Support
Dynamics GP 2015 R2 (formerly Great Plains) introduces a revamped architecture that enhances cloud integration, works with popular smart phones and tablets, allows one-time sign-on with Microsoft Azure AD, and strengthens security. Progent's experienced Dynamics GP 2015 R2 consultants have the depth and breadth of technical skills and hands-on experience to address the critical IT and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can assist you to carry out a smooth migration that will optimize the return on your investment in this powerful product.

After-hours Online Support
Progent's low-priced after-hours remote technical support program provides clients 24x7 access to remote technical support from Progent's Technical Response Center. Services available beyond standard work hours include resolving problems with Windows server products, Windows desktop support, assistance with MS Office applications, network and system backup and recovery, and fundamental routing and switching support for Cisco technology.

Cisco IOS software Upgrade Consulting
If your network includes Cisco routers, you may be running an old release of Cisco IOS, the operating system used in almost all Cisco router as well as current switches from Cisco. Cisco often offers updates to IOS in order to correct bugs, shore up security vulnerabilities, or improve features. Unfortunately, upgrading IOS and other Cisco operating systems can be a challenge, depending on your Cisco appliance and your network environment. For example, there may be limitations of local RAM that could cause a new software version to execute improperly. Progent's Cisco CCIE network engineers can provide a broad selection of support services related to upgrading Cisco IOS or any other Cisco software platform like IOS XR, CallManager or Unified Communications Manager. Progent's consultants can run audits of your router software, propose appropriate updates, prepare Cisco appliances, copy software images, configure and test your new software, optimize performance, troubleshoot problems, and teach your network support managers how to get the benefits of any significant new functions.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was established in 1999 to validate the knowledge of information technology security experts. GIAC certifications are recognized by businesses and institutions around the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer help with any of the network security services covered under GIAC accreditation such as evaluating network security mechanisms, security incident management and response, intrusion detection, web-based application security and SIEM solutions for compliance with regulatory mandates for reporting events.

Talk to a Progent Computer Support Expert
To learn how to access a Progent network support expert for online or onsite help in , call 1-800-993-9400 or go to Online Network Help.














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