For business computer networks located throughout the state of Virginia, Progent's Microsoft and Cisco certified professionals can deliver remote phone help and troubleshooting to solve your computer system troubles fast and cost effectively. Progent has acquired enterprise-grade expertise, software utilities, and support knowledge bases to identify and fix computer network problems without the expense and delays normally associated with in-person service visits.

If your Virginia organization is situated beyond the larger urban areas such as Virginia Beach, Norfolk, Chesapeake, Richmond, or Arlington, your nearby network systems support options may be limited in technical expertise, or not available during a crisis. This can result in a network environment that is unusable or causing efficiency loss due to technical problems persisting for too long. Progentís group of expert network consultants average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a extensive variety of technical tasks for a broad range of customers. This means you get not just the technical expertise needed for the job, but a professional with proven methods for applying those skills to deliver efficient network solutions.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX expert to help you plan, deploy, administer and troubleshoot VMware vSphere-based virtualization ecosystem for local datacenters, private and public clouds, or hybrid deployments. Progent's VMware vSphere consulting team can provide world-class knowledge for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery and business continuity. Progent offers in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud environments that provide maximum uptime, fault tolerance, and application mobility.

NetApp SAN Storage Solutions
Progent can provide enterprise clients remote or onsite NetApp SAN consulting support for NetApp's complete portfolio of SAN products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud architecture, SnapMirror, SnapVauly continuous backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series hardware lines. Areas of NetApp SAN storage technology supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, transparent patching, storage management, information assurance, disaster recovery, and troubleshooting. Progent offers Level 3 support to help you to take care of issues with NetApp SAN storage deployments efficiently based on leading practices.

Immediate Assistance for Urgent Issues
With Progentís urgent online network troubleshooting services, your company can get instant support for issues that are causing lost productivity. Online help eliminates the lengthy delay and increased cost required for in-person network service. For typical administration tasks, Progentís online support consultants can finish the majority of jobs within minutes of receiving a request, rather than forcing you to live with a problem for up to a day for on-premises support to arrive.

Wi-Fi Site Survey
Progentís Wireless Site Survey helps you to design and implement a Wi-Fi wireless network optimized for your environment, offering your business a wireless solution that has the reception, speed, capacity, QoS, data protection, and hand-off capability your company requires. Progent's Wireless Site Survey services are available either as an economical online service or as a more comprehensive on-premises service. Progentís on-premises wireless survey includes physical inspection, spectrum and data protection audits of your current WLAN, evaluation of your buildingís floor plans, testing for radio frequency interference, RF propagation modeling, identification of the best placement for client-requested Wireless Access Points including Aironet access points, Cisco Meraki cloud-managed APs and Apple AirPort equipment, and a comprehensive report describing a new WLAN.

Amazon AWS Integration Consulting Services
Progent's Amazon Web Services (AWS) integration consultants offer affordable online consulting to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Glacier for low-cost long-term archiving. Progent can help you with every aspect of Amazon AWS integration including needs analysis, readiness assessment, architectural design and review, pilot testing, deployment, administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies. Progent offers advanced expertise with firewalls and VPN technology and can help you deploy cloud-based or hybrid ecosystems that seamlessly incorporate Amazon AWS cloud services. Progent offers as-needed expertise or Progent can provide comprehensive project management outsourcing or co-sourcing to help you migrate efficiently to the Amazon AWS cloud.

PC Desktop Consulting and Support Services
Progent's desktop support engineers can help you to install PCs, notebooks, or handheld communicators as needed or help you to plan and implement a mass upgrade to a current edition of an operating system or a new version of a key end-user application. Progent's Microsoft PC specialists can install titles from the Office suite of productivity products or Microsoft Dynamics accounting and customer relationship programs on your client PCs so they interact efficiently with all Microsoft applications, software from popular vendors, business servers, and line-of-business solutions throughout your network. For example, Progent can set up Microsoft Outlook on a desktop or notebook to align with both the work profile of the user and the security requirements of your company. Progent can in addition offer on-line and on-site troubleshooting services for desktops.

Office 365 Integration with On-premises Exchange
Microsoft allows you to create transparent hybrid environments that integrate Office 365 and local installations of Exchange. This allows you to have certain mailboxes hosted on your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft Gold-certified consultants can assist your organization with any facet of planning, implementing and debugging your hybrid Office 365/Exchange network. Progent's Exchange specialists can deliver occasional expertise to help you through stubborn technical issues and also offer extensive project management outsourcing to make sure your hybrid Office 365 solution is successfully completed on time and within budget. To learn more about Progent's online consulting support for integrating Office 365 and on-premises Exchange systems, refer to Office 365 integration solutions with on-premises Exchange.

Planning and Support Expertise for SCOM 2012
Progent's Microsoft Gold-certified Microsoft SCOM 2012 consultants have more than 10 years of background planning, implementing, enhancing and fixing System Center Operations Manager environments and can provide organizations of any size advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can help your company to plan an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and availability required to watch over your datacenter effectively, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent can also assist you to import and tune System Center 2012 Operations Manager management packs based on leading practices for tracking network fabric as well as both Microsoft and 3rd-party apps and services. Also, Progent can provide responsive online or on-premises troubleshooting to assist you to fix serious issues uncovered by SCOM 2012. Progent can also provide Microsoft System Center 2016 Operations Manager expertise to assist your organization to migrate cost-effectively from Operations Manager 2016 to SCOM 2016.

Exchange Server 2010 Upgrade Help
Progent's Microsoft Gold-certified Exchange 2010 consultants can assist you to advantages the value of Exchange Server 2010 for your organization and can assist you to plan and carry out an economical upgrade to Microsoft Exchange 2010 from Exchange 2003 or Exchange 2K that will offer quick payback by improving your workers' efficiency, lowering the expense of equipment and service, streamlining administration, and consolidating your vital communications platforms.

Spam/Virus Filtering Services and Email Encryption
Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter.

Expert Support for Systems at Colocation Sites
There are hundreds of enterprise-grade data center colocation sites in Northern California and major metropolitan areas across the U.S., and Progent's Internet data center consulting experts can enhance your network's redundancy and performance by helping you select a colocation site that meets the specific needs of your enterprise such as geographic proximity, size, connectivity, affordability, and value-added features and services. Progentís data center support services are intended for businesses with hardware housed at co-location hosting facilities and requiring on-demand on-site assistance at the collocation facility plus remote support from Microsoft and Cisco qualified experts. Progent provides a selection of co-location center consulting services including network topology analysis, Windows and UNIX server integration and maintenance, tech support for server and telecommunications infrastructure, design and deployment of fault tolerant systems, defining and deploying layered security structures, firewall integration and support, designing load balancing environments, and creating fault tolerant server and storage clustering configurations.

Planning and Migration Help for Microsoft Windows 10
Progent's Microsoft-certified Windows 10 planning consultants can assist businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from any older version of Microsoft Windows. Remote and on-premises evaluation and migration services for Microsoft Windows 10 offered by Progent's experts include ROI analysis, project supervision, application and driver compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid solutions, mobile device management, teleworker connectivity, data and identity security, streamlined provisioning and administration, infrastructure optimization, Wi-Fi support, business continuity planning, custom training for network management personnel and end users, and ongoing consulting support.

MS Dynamics GP Programming and Support
Progent can provide a Dynamics GP (formerly Great Plains) consulting expert to assist you to support and enhance your MS Dynamics GP-based management information system. Progent can also assist you to design and implement a smooth Great Plains migration from an older accounting package so that you retain your data, increase your security, improve your financial reporting and management analytics, leverage Microsoft Office support, and reduce network disruption by architecting and following an efficient migration strategy.

Contact a Progent Computer Support Expert
To find out how to contact a Progent network consultant for online or on-premises support in , call 1-800-993-9400 or go to Remote Network Help.


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