For small office network systems located in the state of Virginia, Progent's Microsoft authorized technicians can provide remote phone help and remote troubleshooting to resolve your network problems fast and affordably. Progent has acquired enterprise-grade expertise, advanced software utilities, and support databases to identify and resolve IT problems while avoiding the expense and delays associated with on-site technical service calls.

If your Virginia organization is situated beyond the larger metro areas such as Virginia Beach, Norfolk, Chesapeake, Richmond, or Arlington, your nearby network support choices may be limited in technical expertise, or not available during an emergency. This can result in a network environment that is unusable or causing productivity loss due to technical problems going unresolved for too long. Progent’s group of seasoned network consultants average more than twelve years of real-world computer industry experience, in the trenches of network support, performing a broad range of technical tasks for a broad range of clients. This means you obtain not only the technical expertise needed for the job, but a professional with field proven methods for applying that expertise to assist with affordable network solutions.

NetApp MetroCluster Disaster Discovery Solutions
NetApp MetroCluster is a disaster recovery platform that combines array-based storage clustering with synchronous replication to provide rapid, zero data loss disaster recovery (DR) between datacenters located up to 300km apart. Progent offers online or on-premises access to a NetApp MetroCluster consultant who can assist you to plan, configure, administer, update, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that meets your functional needs and budget. Progent can ensure you adhere to leading practices for configuring your MetroCluster environment by delivering guidance with procedures like assigning disk pools, arranging aggregate and plexes layout, provisioning volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, designing a tiebreaker, designing a configuration replication network between your storage clusters, and testing your disaster recovery solution to prove compliance with industry standards and regulatory mandates.

Assistance with Selecting an ISP and a Service Package
Progent can provide the cost-effective support of online Internet connectivity consultants to help your company to assess or enhance your ISP services so your Internet connectivity solution aligns with your business requirements. Services available from Progent's engineers include assessment of your existing bandwidth utilization, vendor and plan analysis and ordering, network provisioning, and managing a smooth move to a different carrier and/or service arrangement. Provisioning can include enhancing existing routers and deploying new ones, implementing firewalls, and designing dependable Border Gateway Protocol architectures. Progent's ISP, telecommunication carrier and data center vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Cisco Voice over IP Phone and IP Video Phone Configuration and Support
Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from legacy VoIP products to the latest HD media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Cisco Unified CM, formerly branded CallManager, or with Unified CM Express to create a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified Communications Manager apps like Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact center. Progent's consultants can deliver expertise with all aspects of Cisco VoIP Phone integration including designing dial plans, solving QoS, setting up SIP PSTN trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE VoIP networking support, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.

Desktop Support Services
Progent's desktop support engineers can assist you to set up PCs, notebooks, or wireless computers individually or help you to plan and carry out a mass upgrade to a current edition of an operating system or an updated version of a key end-user application. Progent's Microsoft-certified desktop specialists can configure programs from Microsoft's Office line of end-user products or Microsoft Dynamics accounting and CRM products on your workstations so they integrate productively with other Microsoft programs, products from popular publishers, database servers, and line-of-business solutions throughout your network. For example, Progent can set up Outlook email client on a desktop or notebook to support both the work profile of your employee and the protection policies of your company. Progent can also offer on-line and in-person technical services for workstations.

SQL Server 2012 Expertise
Progent can provide the support of certified SQL Server 2012 consultants as well as seasoned database application programmers, DBAs, project managers, network infrastructure architects, disaster recovery/business continuity planning specialists, and security consultants to help your business to maintain your SQL Server 2012 solution and define an efficient and safe network infrastructure that lets you realize the full strategic benefit of SQL Server 2012. Progent can also assist your company to migrate to Microsoft SQL Server 2016 or move to SQL Server 2014 from SQL Server 2012.

Juniper Networks Consulting and Support
Progent's Juniper Networks-authorized network engineers can assist your company to design and deploy Juniper Firewall/VPN platforms, enhance and support your infrastructure, and upgrade smoothly from discontinued devices to current releases. Progent's Junos OS consultants can provide support for Juniper's premiere network control software to enable your business to streamline the administration and strengthen the protection of your Juniper VPN devices, multi-access gateways, and high-performance switches. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can assist organizations manage networks that incorporate a combination of Juniper's software platforms.

Remote Support for Microsoft Windows Server 2008
Windows Server 2008 R2 represents an important step forward in making IT systems more secure and fault tolerant, easier to virtualize and manage, faster, and able to offer a better environment for web publishing. Progent's Microsoft-certified Windows Server 2008 engineers can deliver advanced, cost-effective remote support to help your company benefit fully from the improvements incorporated into Microsoft Windows Server 2008 R2 by providing Microsoft-certified consulting, tech support, education, management, monitoring, and security expertise.

Design, Deployment and Troubleshooting Services for Microsoft System center 2012 R2
Progent's Microsoft System Center consulting experts have over 15 years of background deploying, supporting and troubleshooting the key components that make up System Center and can help your organization to plan, configure, support, and repair your Microsoft System Center 2012 R2 ecosystem to optimize the uptime and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-connected datacenters. Progent also offers System Center 2016 migration planning and support to assist you to move to the latest edition of Microsoft System Center from a previous release or from a third-party datacenter management solution to provide the benefits of enterprise-class deployment, management automation, security and compliance, plus infrastructure and critical application performance monitoring.

Video Conferencing Consulting Support
Progent offers the services of a certified video conferencing and telepresence consultant with expertise deploying products from the major video conferencing/telepresence providers such as Cisco, Polycom, LifeSize and Radvision and can assist your company to plan, configure, upgrade, or troubleshoot a video conferencing solution that preserves your current investment and maximizes the business value of your IT system. Progent can also provide the services of network infrastructure engineers able to help businesses of all sizes to create and troubleshoot a network that delivers the performance, reliability, security, and scalability required to accommodate your telepresence environment.

Cisco Unified Messaging and Collaboration Consulting Services
Progent offers remote or on-premises access to a Cisco Certified Internetwork Expert (CCIE) engineer to assist you to plan, install, manage and repair unified communications networks based on Cisco Unified Communication products in a local, cloud-based, or hybrid cloud environment. Progent's Cisco-certified Unified Communications engineers have in-depth experience assisting companies of all sizes to create advanced collaboration ecosystems by delivering expert services such as Unified Communications Manager (CUCM or Unified CM) and CallManager planning and deployment, IP voice and video phones and soft phones setup, and Cisco wireless VoIP phone deployment. Progent's consultants can help you with Cisco's extensive portfolio of Unified Communications applications such as Cisco Jabber, WebEx, Unity Express, Unified Contact Center Express (CCX), and Unified Mobility.

Team Approach to Service and Technical Issue Escalation
Computer technologies have become ever more sophisticated. At the same time, most small office networks integrate solution from many different suppliers. All this makes computer integration and support increasingly difficult. It is impossible for even the most capable engineer to have deep knowledge in all areas of computer technology, or broad hands-on experience in the thousands of hardware and software brands, versions, and revisions that small companies include in their information networks. Progent utilizes a team approach to computer consulting and depends on subject matter experts to bring high-level knowledge when necessary to fix the most intractable technical issues efficiently, at the lowest cost to your company.

Security Inventory Evaluation for Small Businesses
Progent has put together two ultra-affordable service packages designed to enable small businesses to receive an independent network security assessment from a certified security consultant. With Progent's External Network Security Inventory Checkup, a security engineer runs an extensive examination of your IT infrastructure from beyond your firewalled perimeter to determine potential risks in the security posture you present to the outside world. With Progent's Internal Security Inventory Scan, a security expert runs a network scan from a secure computer within your company firewall to determine vulnerabilities to internal threats. Both security inventory packages are set up and run from a protected external location.

Cisco IOS Upgrade Consulting
If your network includes Cisco appliances, you may be running an outdated version of IOS, the operating system used in almost all Cisco router as well as current Cisco switches. Cisco often publishes upgrades to IOS to fix bugs, plug security weaknesses, or add features. Unfortunately, upgrading Cisco IOS and other Cisco operating systems can be tricky, depending upon your Cisco equipment and your network environment. As an example, there could be limitations of internal Flash storage that could cause a new OS version to execute incorrectly. Progent's Cisco CCIE consultants offer a wide selection of support services related to updating Cisco IOS software or other Cisco OS such as CatOS or CallManager. Progent can run audits of your router software, recommend sensible updates, prepare Cisco devices, copy images, configure and test your update, optimize performance, resolve issues, and train your IT managers how to take advantage of any important new features.

Talk to a Progent Computer Support Expert
To see how you can contact a Progent computer support expert for online or on-premises assistance in , call 1-800-993-9400 or go to Remote Network Support.

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