If your Virginia company is situated outside of the larger urban areas such as Virginia Beach, Norfolk, Chesapeake, Richmond, or Arlington, your nearby computer support choices may be limited in skills, or not available during urgent situations. This can result in a computer network that is unusable or causing wasted time due to technical problems going unresolved for too long. Progent’s staff of network professionals average more than twelve years of real-world IT industry experience, in the trenches of computer network support, performing a wide variety of technical projects for a diverse range of customers. This means you obtain not only the technical skills needed for the job, but a professional with proven methods for applying that expertise to deliver efficient network solutions.

Full Range of Security Services
Progent's certified security experts can help you perform complete security audits, recover quickly from attacks, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and develop a security strategy with 24x7 monitoring.

Phone Support and Remote Troubleshooting Services
Progent's phone support and remote troubleshooting services give your business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's engineers can provide your small business with enterprise-level expertise without the cost and management overhead of maintaining a large in-house support organization.

Simple Engagement and Billing Model
Progent makes it easy to be a client. Progent requires no complex contracts, no minimum commitments, no retainer fees, and no minimum support time. All consulting time is fully documented and billed to the actual minutes used.

Nationwide Remote Support for Windows and Cisco-based Networks
Progent’s Technical Response Center offers expert remote support for Windows and Cisco-based environments Nationwide. Progent's certified experts have the expertise to help you troubleshoot and solve difficult network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate subject matter experts as required.

Eliminate Dependence on Freelance Consultants
By building a relationship with a full-service support organization such as Progent rather than with an individual freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without support during a crisis.

Immediate Assistance for Urgent Issues
With Progent’s remote support services, you can get immediate support for issues that are causing wasted productivity without the lengthy wait for an on-site service engineer. For day-to-day administration tasks, Progent’s remote support engineers can complete most jobs within minutes of a request, instead of forcing you to wait for hours or days.

In-depth Expertise in Microsoft's Leading Server Environments
Progent offers in-depth expertise in Microsoft’s leading server systems including Microsoft Windows Server 2003, Microsoft Windows 2000, Windows NT, Exchange Server 2007, Microsoft Exchange 2003, Exchange 5.5 and Exchange 2000 Server, and SQL Server 2000.

Best Practices by Expert Consultants
Many organizations located far from areas with plentiful expert engineers resort to untrained or inexperienced local consultants for critical IT support services. This can result in a system that is unstable or unable to meet business needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a broad range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a consistent fashion.

Remote Computer Network Administration
Remote access tools and technologies have improved to the point that there is seldom a need for on-site access to servers in order to provide effective support. With the installation of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be accomplished remotely by Progent consultants. Remote network support services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.

One-stop Shopping for Completed Computer Network Support Services
Progent can be a single source for most network support needs for businesses. While focused on supporting environments from Microsoft and Cisco, Progent engineers regularly work with installing, supporting, integrating and troubleshooting technologies from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.

Team Approach to Support and Problem Escalation
Computer networks have grown increasingly complex, and even many small business networks integrate software and hardware solutions from many different manufactures, which results in further integration complexity. It is impossible for even the most capable individual to have deep knowledge in all areas of information technology, or extensive hands-on experience in the thousands of hardware and software brands, models, and versions of software that can deployed by small businesses. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to solve complex technical issues efficiently, at the least cost to you.

Voice over IP Design and Consulting Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you successfully deploy Cisco CallManager technology. Progent can evaluate your existing network and Internet access infrastructure to asses whether your environment is optimized to support VoIP, help you choose and deploy Cisco components appropriate for your current situation and future growth plans, and business goals, and integrate your VoIP solution with solutions from other vendors.

Custom Development Services
Progent can provide expert software designers and developers for creating custom business software in areas that include eCommerce, external and internal web sites, Great Plains financials, or Microsoft Dynamics SL, and specialized management reporting. Progent has extensive experience successfully developing both simple and complex application development projects for businesses of all sizes.

Network Monitoring
Progent offers an assortment of Network Support Packages based on the proactive problem solving capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your and identifies issues before they can disrupt your network.

Expert Wireless Consulting and Support Services
Progent’s Wireless Consulting Services offer small companies a fast, cost effective way to select and integrate the latest wireless technology. Few small businesses have in-house IT staffs with the experience or time to keep up to date on the fast-changing world of wireless products and services, and even fewer have the field proven experience to cut through the hype in order to identify and integrate optimal network solutions. Progent’s long background both as an integrator and consumer of wireless technology makes it possible to offer expert engineering support for a broad range of wireless network applications.