If your business information network is in the state of Virginia you can depend on fast phone-based technical support from a UNIX, Linux, Sun Solaris, Mac OS X or CCIE-certified engineer to fix urgent issues involving your IT network. Progent offers the services of one of the most extensive groups of UNIX and CCIE-certified consultants available remotely of any nationwide service firm in the country. The cost is competitive, charges are per minute, engagement is immediate, and support is world class.

In case your Virginia network is located away from more populated urban areas like Virginia Beach, Norfolk, Chesapeake, Richmond, or Arlington, the availability of UNIX, Linux, Sun Solaris, or Mac OS X or Cisco CCIE experts is often limited when there's an urgent situation. This could mean a loss of productivity for your company, angry clients, idle employees, and defocused management. By utilizing Progent's online services, you have access to a qualified engineer who can deliver assistance when you need it to keep your information system running.

Since Progent bills for telephone-based service by the minute, your company owes only for services provided. Progent requires no service activation surcharge. Some online consulting companies apply substantial minimum fees or charge for each fifteen minutes or more. Progent's one-minute granularity and simple billing mechanism avoid large tabs for speedy fixes.

If your Virginia company requires technical support for UNIX, Linux, Solaris, Mac OS X or Cisco technology, go to Progent's phone-based help, phone 866-776-4368, or refer to Contact Progent.

Why is Progent's Remote Support Program Unique?
Progent's experienced team of online consulting engineers offers a wide array of in-depth information technology skills. This enables Progent's remote technical support specialists to deal successfully with the most complex network trouble more quickly than is feasible with ordinary independent service organizations or with the in-house support resources commonly found in small or mid-size companies. Progent has refined the tools and skills to fix technical issues economically in many different network environments that incorporate combinations of UNIX/Linux, Sun Solaris, Mac OS X, Microsoft Windows, and Cisco technologies. (See Progent's customer testimonials.)

Progent's UNIX, Linux, Sun Solaris, Apple Mac, and CCIE service specialists have qualified for advanced certifications including Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's online support team members also hold a number of key Cisco certifications such as Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Professional.

In order to help businesses who run environments incorporating a mix of UNIX, Linux, Solaris, Mac OS X and Microsoft Windows technology, Progent's remote service group offers the assistance of engineers have earned important Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). For delivering advanced security expertise, Progent provides online support from professionals who have been awarded important security certifications including CISM Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) engineers. The scope of Progent's technical knowledge coupled with Progent's group approach to repairing network difficulties streamlines trouble ticket escalation, if appropriate, to specialists with relevant background to resolve unusually tough jobs. This speeds up remediation of urgent problems, avoids network downtime, and minimizes technical support invoices.

For businesses throughout Virginia, Progent offers fast online access to UNIX/Linux, Solaris, Apple Mac OS X specialist for critical assistance to repair computer issues that are hurting your business but are outside the experience of your local IT service group. Progent's UNIX, Linux, Solaris, Apple Mac OS X, and CCIE-qualified service team can interface with your system by means of state-of-the-art remote support utilities in order to deliver rapid and affordable analysis and resolution of critical computer issues.

Services Progent's Online Consulting Experts Can Offer Your Virginia Business
Progent's service specialists can provide advanced help for an extensive set of UNIX/Linux, Apple, Cisco, and Microsoft Windows technologies such as:

Online Expertise for UNIX, Linux, Sun Solaris, and Mac OS X Environments
Progent's UNIX, Linux, Solaris, and Apple Mac OS X online technical service staff can assist Virginia small businesses to maintain a broad array of IT products and technologies that include system infrastructure, messaging support, security consulting for computer systems and company processes, Windows coexistence with UNIX/Linux, Sun Solaris, or Apple Mac systems, virtual server options for processor economization and centralized administration, and migration from older systems to current solutions powered by updated versions of UNIX/Linux, Sun Solaris, Apple Mac, or MS Windows.

Progent's service experts offer remote troubleshooting for computers powered by popular variants of UNIX including: Mac OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or common Linux platforms including RedHat Linux, SUSE Linux, Debian-GNU and Slackware.

Cisco Network Infrastructure and Security Technology
Progent leads the network support industry for offering immediate and economical access to Cisco CCIEs. CCIEs are high-level networking professionals who earn this rare credential by completing intense examinations administered by Cisco. Most Cisco CCIEs are employed by large enterprises or national Internet service providers (ISPs), and consequently their services are not conveniently accessible to small and midsize businesses.

Progent is among the few computer consulting organizations that makes sure that Cisco CCIEs stay accessible to help small and medium sized organizations. Also, Progent offers convenient access to a Cisco CCIE via phone so you can get immediate support for critical network issues that are impacting your business but are beyond the comfort zone of your usual IT maintenance group. Progent's CCIE consultants can tie into your system by means of secure on-line troubleshooting tools to perform fast and cost-effective diagnosis and repair of critical network anomalies. To learn more information on Progent's support for Cisco infrastructure, see Cisco Technology Professional Services.

Gold Certified Partner for Remote Consulting for Windows
Progent's Microsoft-certified online service experts can provide computer troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your company the assistance of support professionals who can help your company with a broad variety of platform expertise including Windows Server 2016 hybrid cloud planning and deployment, Windows Server 2012 R2 migration, Windows Server 2008 R2 support, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 management, SharePoint Server 2013 development, Lync 2010 implementation and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics, System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting, Project Server training, SBS Server support, and Windows Essentials migration and cloud integration.

Certified System Security Engineers
Progent provides you access to certified CISM, CISA and CISSP security professionals who offer a range of security solutions that can bolster the immunity of your UNIX/Linux, Solaris, or Mac OS X network against attacks or help your business to recuperate rapidly from an assault. Security services available from Progent include: comprehensive security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds and Netcat; rapid recovery from malicious attacks; configuring firewalls; designing safe techniques for remote and mobile connectivity; protecting your messaging system from viruses, spam and DHA attacks; and implementing 24x7 automated monitoring. For additional information concerning Progent's security expertise for small and medium-size companies, see Progent's Consulting Expertise for System Security.

Applications Support: Training, Custom Programming, Troubleshooting
Progent's Apple Mac technology consultants can support the creative aspect of Macintosh computing by providing help services and training in graphics, audio, and motion video. Progent's consultants offer expertise in a variety of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special projects such as scanning or digitizing audio or video or setting up an audio/video post-production studio.

Progent's Application Experts Group offers in-depth consulting support and education in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, customization, and training for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and MS Excel. To read more information about Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, see Progent's Business Application Experts Group.

Help Desk Support and Outsourcing Options
Progent offers a selection of programs for Help Desk Call Center assistance that include UNIX/Linux, Sun Solaris, Apple Mac, Cisco and Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Support Services, and Helpdesk Process Consulting and Staffing Services.

Progent's Call Center Outsourcing Services are designed primarily for businesses who require the immediate availability of a professional Help Desk Call Center but who have limited budgets and IT management bandwidth. Progent’s Virtual Help Desk is a seamless extension of your existing Helpdesk team. Progent can operate as a primary Help Desk Call Center for your business, represent an escalation alternative for tough network problems, or be ready in overflow instances when your ordinary service providers are swamped. Progent's Call Center Consulting Services can aid you in establishing an efficient new Call Center or enhancing your existing one, evaluating or programming Help Desk software products to address the particular needs of your business, or providing temporary personnel to work remotely in conjunction with your internal Call Center group to deal with demanding events such as software migrations.

Progent is a Microsoft Gold Partner plus an authorized Cisco Partner and Progent's Help Desk team of experienced UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco and Microsoft experts are ready to provide your customers fast access to a dependable technical support team with extensive background delivering telephone-based support and online repair service for small and midsize business networks. Progent's focus is on earning the Help Desk a positive image as a solid contributor to business performance, and Progent's charter is to fix rather than merely report problems. For additional information on Progent's Call Center support and outsourcing, visit Progent's Call Center Support.

Progent's Remote Service Technologies
Progent has developed a set of customized technologies, refined over years of field experience, focused on allowing the highest standard of service for providing online engineering support and repair for small and medium-size business information systems. Progent offers secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Netscreen and Watchguard. Secure VPN online access enables the engineers of Progent's online support team to connect to your environment without violating system security.

Progent's advanced service database application stores thorough records for all support delivered to Progent's clients. Every authorized Progent team engineer has access to the details of services rendered to each client by any staff engineer. This history of problems and solutions is organized as an easily accessible proprietary database that permits Progent's online support experts to share their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's partnerships with key industry leaders including Cisco and Microsoft permit access to other vast support knowledge bases and to manufacturers' in-house technical personnel that allow Progent's online service experts to find the optimal resolutions promptly.

Get in Touch with a UNIX/Linux or Cisco Technical Assistance Expert Now
To learn how to ask a UNIX, Linux, Sun Solaris, Apple Mac consultant or a Certified CCIE for emergency online professional assistance in Virginia, phone 1-800-993-9400 or go to Expert Remote Network Help.

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