Instant Remote Service from a UNIX, Linux, Solaris, or OS X Troubleshooter
If your business computer network is in the state of Virginia you can now get fast phone-based access to a UNIX, Linux, Sun Solaris, Mac OS X or CCIE-certified engineer to assist with urgent problems that threaten your network. Progent offers the services of one of the largest teams of UNIX, Linux, Sun Solaris, Mac OS X and CCIE-certified consulting experts accessible by phone of any nationwide service organization in the country. Rates are reasonable, charges are by the minute, sign-up is quick, and service is world class.
In case your Virginia small business is located some distance from larger metropolitan areas such as Virginia Beach, Norfolk, Chesapeake, Richmond, or Arlington, support from UNIX, Linux, Solaris, or Apple Mac OS X or Cisco CCIE experts could be limited when you have a network crash. This could mean a loss of productivity for your company, upset customers, idle workers, and distracted executives. By calling Progent, you can get in touch with a certified engineer who can offer assistance whenever you have to have it to get your system running.
Because Progent charges for phone support on a per-minute basis, your company owes only for support provided. Progent asks for no initialization charge. Many remote consulting organizations have substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity and simple billing policy avoid large invoices for quick solutions.
If your Virginia business needs immediate technical help, learn how to contact Progent's UNIX, Linux, Sun Solaris, Mac, or CCIE engineers by going to Progent's emergency online help, telephoning 1-800-993-9400, or emailing information@progent.com.
What Makes Progent's Online Support Program Special?
Progent's experienced team of remote support engineers possesses a rich array of world-class computer skills. This allows Progent's remote technical support experts to resolve the most complex technical problems more quickly than is possible with ordinary third-party support organizations or with the in-house IT staff usually found in small or mid-size businesses. Progent has provided phone-based services to clients in every state in the United States and has developed the tools and skills to fix problems economically in many different computer environments that feature combinations of UNIX, Linux, Sun Solaris, Apple Mac, Microsoft Windows, and Cisco products.
Progent's UNIX/Linux, Sun Solaris, Mac OS X, and CISCO CCIE service specialists have qualified for advanced certifications such as Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Progent's remote support experts also have a variety of key Cisco Systems credentials including Cisco Certified Internet Expert (CCIE) in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To assist businesses that run environments featuring a mix of UNIX, Linux, Solaris, Mac OS X and Microsoft technology, Progent's phone-based service group offers the services of consultants have earned prestigious Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). To provide high-level security consulting, Progent provides phone-based contact with engineers who have been awarded recognized security certifications including CISM Engineers, CISSP experts, and ISSAP engineers. The scope of Progent's expertise coupled with Progent's team-oriented approach to fixing network difficulties allows trouble ticket escalation, when called for, to specialists with sufficient background to deal with unusually tough jobs. This speeds up remediation of serious problems, avoids network disruption, and reduces technical support bills.
For companies throughout Virginia, Progent allows immediate communication with a remote UNIX, Linux, Sun Solaris, Mac consultant for urgent assistance to troubleshoot information system problems that are damaging productivity but are outside the experience of your on-hand computer maintenance group. Progent's UNIX/Linux, Solaris, Mac OS X, and CCIE-qualified service team can connect to your network via the latest remote support technologies that allow them to deliver rapid and economical analysis and repair of critical IT problems.
Services Progent's Online Consulting Experts Can Provide Your Virginia Company
Progent's network consultants can offer advanced support for an extensive set of UNIX, Cisco Systems, and Windows solutions including:
Remote Troubleshooting and Consulting for UNIX/Linux, Sun Solaris, and Mac OS X Systems
Progent's UNIX/Linux, Sun Solaris, and Mac OS X online network service team can help Virginia small businesses to maintain a large assortment of computer products and technologies that include system architecture, email support, security expertise for networks and business operations, Windows integration with UNIX, Linux, Solaris, or Mac OS X platforms, VMware products for processor consolidation and streamlined management, and migration from orphaned applications to contemporary solutions powered by newer versions of UNIX, Linux, Sun Solaris, Apple Mac, or MS Windows.
Cisco Systems Network Architecture and Security Products
Progent is unmatched in the IT consulting industry for offering immediate and affordable communication with Cisco CCIEs. Cisco-certified CCIEs are elite network engineers who are awarded this advanced certification by completing thorough examinations given by Cisco Systems. In most cases Cisco CCIEs are employed by large corporations or national ISPs, and as a result their expertise is not easily accessible to smaller companies.
Progent is one of the few computer service firms that makes sure that Cisco CCIEs are accessible to help small and medium sized businesses. Also, Progent facilitates quick communication with a Cisco CCIE by telephone so your company can benefit from timely support for complex network problems that are hurting your productivity but are beyond the scope of your local network maintenance providers. Progent's CCIE consultants can connect to your environment using the latest on-line troubleshooting tools to execute rapid and economical analysis and resolution of critical network problems.
Cisco certified experts from Progent can assist your company to plan, configure, and maintain a converged network infrastructure that can simplify operations, reduce costs, and speed the path to profitability. By combining Cisco routers experience with Cisco Catalyst switches support and Aironet wireless products configuration help, Progent can greatly increase the strategic value of your information system in Virginia. For more information concerning Progent's support for Cisco infrastructure, see Cisco Technology Consulting Support.
Gold Certified Partner for Online Consulting for Microsoft Windows
Progent's Microsoft-certified experts offer online network repair and IT help for all Microsoft server and office productivity solutions. Designated a Microsoft Gold Certified Partner, Progent can deliver your business the expertise of support engineers who can assist to configure, support and manage any Microsoft Windows Server such as Windows 2003 Server, SQL Server, Microsoft ISA Server 20066, Biztalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Small Business Server, Exchange Server, Microsoft Application Center, SharePoint Server, Microsoft Virtual Server 2005, Microsoft Project Server, and System Center Operations Manager 2007 and MOM 2005. To learn more information concerning Progent's expertise in MS server technology, go to Microsoft Servers Engineering Expertise.
CISA and CISM Certified Network Security Engineers
Progent offers you contact with accredited CISA and CISM security consultants who can deliver a range of security solutions that can improve the defenses of your UNIX, Linux, Sun Solaris, or Apple Mac environment against internal or external threats or assist your business to recuperate fast from a breach. Security services offered by Progent include: extensive security analysis using platforms such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm attacks; integrating firewalls; designing secure techniques for off-site and mobile connectivity; protecting your messaging infrastructure against viruses, spam, and DHA attacks; and setting up round-the-clock network monitoring. To learn additional information about Progent's security support for small businesses, see Progent's Engineering Services for System Security.
Business Applications Support: Training, Custom Programming, Problem Solving
Progent's Apple Mac consultants can promote the creative aspect of Macintosh computing by providing consulting services and training in graphics, audio, and video. Progent's consultants offer expertise in a variety of Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with specific jobs such as capturing or digitizing audio or video or setting up an audio/video production facility.
Progent's Application Experts Group offers professional engineering support and training in special application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, programming, and education for Microsoft business applications such as CRM, Microsoft Project, Microsoft Word, and MS Office Excel. To read additional information about Progent's consulting, custom development, and education services for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Help Desk Support and Outsourcing Services
Progent offers a selection of programs for Help Desk Call Center services including UNIX, Linux, Solaris, Apple Mac, Cisco Systems and Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Support Services, and Help Desk Process Consulting and Staffing Services.
Progent's Call Center Outsourcing Services are designed primarily for smaller companies who need the immediate accessibility of a professional Help Desk with efficient phone support and the ability to escalate trouble tickets, but who have limited budgets and internal support resources. Progent’s Virtual Help Desk is a seamless supplement to your existing Helpdesk resources. Progent can act as a primary Help Desk for your business, represent an escalation alternative for the most challenging network issues, or be ready in those situations when your ordinary resources are too busy. Progent's Help Desk Call Center Consulting Services can assist you in building an efficient new Help Desk or enhancing your existing one, evaluating or customizing Help Desk software products to meet the special requirements of your business, or providing temporary staff to work online with your internal Help Desk group to handle high-demand events such as system upgrades.
Progent is a Microsoft Gold Certified Partner as well as a certified Cisco Partner and Progent's Help Desk Call Center team of seasoned UNIX, Linux, Sun Solaris, Apple Mac, Cisco and Microsoft professionals are available to offer your customers instant access to a reliable technical support team with years of experience in phone help and remote access troubleshooting for small business information systems. Progent's concentration is on giving the Help Desk Call Center a positive recognition as a significant contributor to company performance, and Progent's mission is to resolve and not simply report problems. For more information about Progent's Call Center support, visit Progent's Help Desk Call Center Services.
Progent's Online Service Tools
Progent has deployed an arsenal of optimized technologies, evolved during years of field experience, focused on allowing the most advanced quality of service for delivering online engineering support and repair for small business IT networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN remote access allows the engineers of Progent's online support team to interface to your environment without violating system security.
Progent's highly evolved service reporting software stores extensive documentation of all service delivered to Progent's clients. Every authorized Progent staff engineer has the benefit of the details of support delivered to each client by any team member. This archive of trouble tickets and solutions is structured as an easily accessible proprietary knowledge base that permits Progent's remote support experts to share their knowledge company-wide to ensure that the quality of Progent's support grows over time. Progent's partnerships with major vendors such as Cisco Systems and Microsoft permit access to other vast technical support knowledge bases and to vendors' internal engineering staff that allow Progent's online service specialists to find the optimal solutions quickly.
Contact a UNIX, Linux, Solaris, Mac OS X or Cisco Systems Technical Support Specialist Now
To learn how to get in touch with a UNIX/Linux engineer or a Cisco CCIE for urgent phone-based consulting expertise in Virginia, phone 1-800-993-9400 or visit Urgent Online Network Help.
Microsoft Exchange and Macintosh computers can work together efficiently. Progent's Mac and Microsoft qualified consultants can help you set up Microsoft Entourage and Exchange so your Mac users can collaborate with teammates who run Microsoft Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh software can collaborate, allowing Mac users to get and transmit email, examine the GAL, import addresses, sync up calendars, and invite people to meetings with your Exchange account. Progent will verify that your Microsoft Server is properly set up and that LDAP and Outlook Web connectivity are working. Progent also offers specialized onsite Entourage training.
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent has little competition. Medium-size companies who work with trusted independent consultants or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, secure, and productive.
Progent's Microsoft-certified consultants have 20 years of
background designing, installing, and
maintaining messaging systems for
businesses in Northern California and across the U.S. Progent
provides affordable Microsoft Exchange Servers consulting
support to ensure that your email system
offers security, high availability,
easy connectivity for off-site and wireless users,
efficient administrative tools, and
productive integration with telecommunications. Progent
provides consulting and support services
for Microsoft Exchange 2007 Server, Exchange 2003 Server, Exchange
2000 Server, and Exchange Server 5.5. Progent
can also assist small or mid-size companies to
upgrade from Microsoft Exchange 5.5, Exchange 2000, or Exchange 2003
Server to Exchange Server 2007.
Progent's SonicWALL consultants can help you pick, deploy, and maintain the SonicWALL Firewall, VPN and SonicWALL PRO product line and can provide training to allow you to manage SonicWALL protection appliances. Progent's CISSP qualified consultants, CISM certified security engineers, and CISA qualified security audit specialists can help you create a complete network protection plan, including documented policies, and design security into your business processes.
Progent's expert support team can show you how to design and deploy a smooth in-place Exchange Server 2003 upgrade plan that avoids network downtime, reduces long-term service demands, and makes your Exchange Server 2003 easy to manage. For complex multiple server or multi-site upgrades, Progent has the experience to finish your move quickly and affordably. Progent's Microsoft Exchange 2003 help, repair, and design services include assistance with the integration of outside vendor enhancements of Exchange Server 2003 that are best aligned to your business needs.
Progent’s Microsoft certified professionals offer small and midsize companies consulting services for Microsoft ISA Servers. Microsoft's ISA Server contains an advanced application-layer aware firewall that can secure your IT system from attack by outside and inside threats. ISA Server performs thorough inspection of Internet protocols such as Hypertext Transfer Protocol, which enables ISA Server to uncover many attacks that can elude ordinary firewalls. The combined firewall and VPN structure of ISA Server support stateful filtering and monitoring of all VPN traffic. ISA Servers are the centerpiece of Microsoft's system security strategy, and Progent's Microsoft-certified experts and CISA and CISM certified security consultants can help you strengthen your IT security through experienced design and deployment of Microsoft ISA Servers. Microsoft ISA Server is offered in several editions that include the Microsoft ISA 2006 Enterprise Edition and the Microsoft ISA 2006 Standard Edition Server. Progent’s Microsoft ISA Server support staff can also help you integrate Microsoft Proxy Server and upgrade from ISA 2000 Server to the newest versions of Microsoft ISA Server.
Progent's Apple Mac networking consultants can assist you with a broad range of system foundation issues such as network architecture, off-site and mobile connectivity, internetwork communication, protection, and new technologies including Voice over IP and fast wireless connectivity. For business networks based exclusively on Apple Mac OS X or for environments incorporating a combination of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the experience and depth to deal with the complexity of planning, integrating, and maintaining a system architecture that is reliable, safe, efficient and aligned with your business goals. Progent can help you deploy Apple’s Xserve enterprise servers, Xserve RAID fault-tolerant storage systems, and Apple's Xsan storage area network systems. Progent can also give you access to skilled professionals to help you with Cisco routers and switches.
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of network security professionals. GIAC's goal is to assure that a certified professional has the knowledge needed to deliver services in important areas of system, information, and application software security. GIAC accreditations are acknowledged by businesses and institutions throughout the world including and the U.S. National Security Agency (NSA). Progent offers the expertise of GIAC certified consultants for all of the network security disciplines covered under GIAC accreditation programs including assessing perimeters, security incident handling, traffic analysis, and web application security.
Years of experience with Microsoft's email products has made Progent among the most qualified IT consulting firms in California for configuring messaging systems powered by Exchange Server 2000. Progent is skilled in helping small companies get all the benefits of Exchange Server under typical situations including upgrading from Microsoft Exchange 5.5, moving from an ISP-based or POP3 mail system, and outsourcing your Exchange Server administration.
Progent's Virtual Data Center Hosting and Management service provides complete hosting of a small or mid-size company's servers in an environment that gives the highest level of dependability and expandability and is also simple to migrate to any data center. Progent's Virtual Hosting and Management services are built upon proven virtualization techniques that enable small and midsize businesses with mixed- platform IT systems to economize significantly on the expense of capital equipment, system support, and network administration while achieving world-class reliability and an unprecedented degree of vendor flexibility.
Progent's certified security staff can help you secure your Apple Mac network through expert services such as running security tests, recovery from virus and denial of service penetrations, setting up firewalls, implementing safe off-site and mobile access, installing automated software for protection against viruses, spam, and malware, and creating a company-wide security strategy appropriate for the particular goals of your business network.
For mid-size businesses who need IT consulting services, Progent offers a variety of options such as local help, remote support, phone-based Call Center, round-the-clock support with remote network monitoring, temporary staff augmentation, site relocation support, software development, and expert consulting. For midsize companies in California or other regions serviced by Progent's field engineers, Progent provides expert onsite help for fixing network issues quickly and affordably.
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent has little competition. Small companies who utilize familiar freelance consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and productive.
Cisco's latest connectivity devices and tools enable a new model of data center design that allows ongoing improvements in server, disk, network framework, and application solutions in a maintainable and affordable way. Progent can help you to identify and deploy Cisco's connectivity and security technology to build a solid foundation for your data center and to streamline your data center functionality in vital areas such as processor and storage efficiency, end-to-end security enforcement, server proliferation, regulatory issues, and disaster recovery.
