For small business network systems located in the state of Virginia, Progent's Microsoft certified technical team members can provide online support and remote troubleshooting to fix your computer system issues fast and cost effectively. Progent has acquired enterprise-level skills, advanced software utilities, and support databases to diagnose and repair network problems while avoiding the expense and time delays associated with in-person technical service calls.

If your Virginia business is situated beyond the larger metro areas such as Virginia Beach, Norfolk, Chesapeake, Richmond, or Arlington, your nearby computer network support choices may be limited in skills, or unavailable during urgent situations. This results in a network that is unstable or causing efficiency loss due to technical problems going unresolved for too long. Progentís group of field proven network engineers average more than ten years of real-world industry experience, in the trenches of computer network support, performing a broad range of technical projects for a diverse range of clients. This means you obtain not just the technical competency needed for the task, but a consultant with proven methods for applying that expertise to deliver excellent network solutions.

Cisco VoIP Phone and IP Video Phone Configuration and Support
Progent's Cisco IP phone and video IP phone consultants can assist you to integrate, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from legacy VoIP products to the newest media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Unified CM, originally known as CallManager, or with Cisco Unified Communications Manager Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified CM apps like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent's consultants can deliver support with all aspects of Cisco VoIP Phone integration including reviewing dial plans, resolving QoS, setting up SIP trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE VoIP networking support, and designing Cisco UCS server failover and Cisco SRST solutions for high availability.

Desktop Support Services
Progent offers a wide array of affordable services to assist your business to install, configure, repair, and administer workstations and laptops powered by Microsoft Windows, Apple macOS and OS X, or various versions of Linux. Progent's desktop PC consulting services include Windows 10 planning and migration assistance, Windows 8.1 support, Microsoft Windows 7 technical support, MS Office and Office 365 integration and training, and 64-bit processing expertise.

BI Reporting and Analytics Consulting
Progentís business information reporting experts can provide online and on premises expertise to assist your organization with any phase of business intelligence (BI) reporting ranging from debugging or enhancing reports to designing and implementing a comprehensive BI solution. Progent's BI consultants can assist your company to maintain your current reporting environment, help you to upgrade databases and applications from an outdated reporting platform to a modern solution, and deliver custom remote mentoring tailored to your specific needs. Progentís business reporting professionals can provide experience in all popular business analytics reporting and visualization platforms including the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics tools such as Power Pivot and Power View, and Report Builder.

Integration Expertise for Office 365 Apps and Cloud Services
Office 365 is Microsoft's growing family of client productivity applications and cloud-hosted services available on a subscription basis. Office 365 programs and cloud services are offered in a variety of subscription plans intended for customers ranging from individuals and home offices to enterprises. Progent offers quick and easy remote access to specialists with in-depth knowledge of Microsoft, Mac, iOS, and Google Android technology. Progent can help your business to evaluate the many subscription plans available with Office 365 and integrate your network with Office 365 so you derive maximum business value. Progent's Office 365 integration consultants offer expertise with multi-vendor environments that include Windows, macOS, and Linux operating systems. Progent can also help you to build and maintain hybrid networks that transparently combine local and cloud resources.

Configuration Manager 2016 Cloud Integration
System Center Configuration Manager 2016 automates application and device deployment and updating, streamlines security and compliance settings management, inventories network assets, protects against company data leakage, provides network health monitoring, enables secure end-user self service, and delivers a common control mechanism for administering multi-operating system networks based on on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud experts can assist your organization with any facet of designing, implementing, operating and troubleshooting a SCCM 2016 solution for local, cloud-based, or hybrid environments.

Consulting and Troubleshooting Expertise for System Center 2012 Virtual Machine Manager
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consultants can help businesses of any size to adhere to leading practices to configure SCVMM 2012 hosts, fabric, storage systems, and libraries; plan, deploy, and manage private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM with SCOM 2012 for comprehensive monitoring. Progent can help you to migrate from an earlier release of System Center Virtual Machine Manager or from another management system, and Progent can show you how you to optimize and troubleshoot your current SCVMM 2012 ecosystem to make sure you get the highest possible business value. Progent also offers Virtual Machine Manager 2016 migration expertise to assist your organization to design and implement a smooth upgrade from SCVMM 2012 to Virtual Machine Manager 2016 so you can take advantage of stronger assurance capabilities, more affordable VMM storage options, and other improvements.

ProSight Network Audits for Evaluating Network Health
Prosight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner and more secure AD implementation. Both versions also provide the ongoing benefits of cutting-edge remote network monitoring and management (RMM) technology. These benefits can include lower-cost management, improved compliance with information security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. To find out more about ProSight Network Health Checks and to see sample reports, go to ProSight Network Audits.

ProSight IT Asset Management for Organizing Network Infrastructure Documentation
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn about Progent's ProSight family of managed IT services for small and mid-size businesses.

Altaro VM Backup Solutions for Backup and Disaster Recovery
Altaro VM Backup provides small and mid-size organizations a reliable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in local, remote, distributed, and cloud-hosted environments and also supports cost-effective cloud backup to Azure Block Blob storage. Top capabilities include industry-leading inline deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup intervals as short as five minutes for minimizing your Recovery Point Objective, advanced encryption, item-level recovery capability for individual files and emails, extensive support for Windows Server CSV and VMware vCenter for managing larger deployments, and support for Microsoft Volume Shadow Copy Service to back up live VMs with zero downtime. Progent is an Altaro partner and offers a broad array of services to assist you to plan, deploy, manage and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup. To read more, see Altaro VM Backup Consulting Services.

Progent's Client Testimonials
Progent has delivered remote or onsite technical support service to organizations in every state in the United States. Many of these customers have expressed their high regard for Progent via testimonials to the excellence of Progent's service personnel. Take a look at Progent's customer testimonials to learn what people have said about the high level of Progent's consulting services

Progent's Cloud Integration Services for Microsoft Windows 2012 R2 Server Essentials
Windows Server 2012 R2 Essentials is an affordable, versatile OS that enables small organizations to transition from the traditional stand-alone in-house datacenter to the new hybrid networking paradigm that combines on-premises and cloud-hosted resources. Progent's certified Windows Server 2012 R2 Essentials consultants offer cost-effective remote consulting and troubleshooting services for Windows Server 2012 R2 Essentials. Progent can assist you to assess the potential business benefits of migrating to Essentials and implementing a hybrid on-premises/cloud-based design for your network ecosystem. Progent offers comprehensive project management so you can design and execute an efficient migration to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Online applications and services. (Learn about Progent's Office 365 Exchange Online integration solutions with on-premises Exchange and Azure planning and integration support.) Progent can also provide as-needed consulting, troubleshooting, and customized training.

Stealth Penetration Testing
Stealth intrusion testing is a key component of any comprehensive network security plan. Progentís security professionals can perform extensive stealth penetration security checks without the knowledge of your company's in-house IT resources. Unannounced penetration testing shows whether current security monitoring systems such as intrusion detection alerts and event history analysis are correctly configured and consistently observed.

Get in Touch with a Progent Computer Support Expert
To find out how you can access a Progent computer consultant for online or onsite expertise in , call 1-800-993-9400 or visit Remote Network Support.














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