for Office Computer Systems: Online Phone Assistance and Repair
For office network systems located in the state of Virginia, Progent's Microsoft and Cisco certified professionals can deliver remote phone assistance and remote troubleshooting to fix your computer system problems fast and affordably. Progent has acquired enterprise-class skills, sophisticated tools, and support knowledge bases to diagnose and resolve computer network problems without the high cost and delays associated with onsite service calls.
If your Virginia small business is situated beyond the larger urban areas such as Virginia Beach, Norfolk, Chesapeake, Richmond, or Arlington, your local computer support options may be limited in expertise, or not available during urgent situations. This can result in a network environment that is unstable or causing efficiency loss due to technical issues persisting for too long. Progent’s team of network professionals average more than twelve years of real-world computer industry experience, in the trenches of network support, performing a extensive variety of technical projects for a varied range of clients. This means you get not only the technical skills needed for the job, but a professional with demonstrated methods for applying those skills to provide affordable network solutions.
Immediate Help for Urgent Issues
With Progent’s remote support services, you can get immediate help for issues that are causing lost productivity without the lengthy wait for an on-site service engineer. For day-to-day administration tasks, Progent’s remote support consultants can complete most jobs within minutes of a request, instead of requiring you to wait for hours or days.
Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor awarded exclusively to the top class of businesses that operate closely with Microsoft, have demonstrated IT expertise, and have verified customer references. Microsoft Gold Partners are required to maintain large staffs of Information Technology professionals who have completed extensive certification testing. Gold Certified Partners are given access to special support and training opportunities from Microsoft and early exposure to beta software for training and evaluation purposes.
Best Practices by Expert Consultants
Many companies located far from areas with plentiful expert engineers resort to untrained or inexperienced local resources for critical computer network support services. This can result in a network that is unstable or unable to meet business needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified engineers average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a broad range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a repeatable fashion.
Broad and In-depth Experience with Business Information Networks
Progent’s team of 60+ computer network experts means clients benefit from the leverage of 800 years of cumulative experience and shared information base to repair the most vexing computer issues. Progent has the know-how to come up with fixes quickly and implement them cost effectively.
Sophisticated Remote Access Tools
Efficient remote access tools and experienced technicians and consultants combine to enable Progent to solve most IT problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's technical team members have the advantage of a wide range of Microsoft support utilities, technical databases, and extensive on-going training.
Remote Network Administration and Support
Remote access tools and technologies have improved to the point that there is seldom a need for on-site access to servers in order to provide effective support. With the installation of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be accomplished remotely by Progent engineers. Remote network support services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.
Easy Engagement and Billing Structure
Progent makes it easy to be a customer. Progent requires no complex contracts, no minimum commitments, no retainers, and no minimum support time. All consulting time is documented in detail and billed to the actual minutes utilized.
One-stop Shopping for Comprehensive IT Support Services
Progent can be a single source for most network support needs for small organizations. While focused on supporting solutions from Microsoft and Cisco, Progent consultants frequently work with installing, supporting, integrating and troubleshooting solutions from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
Sun Solaris Support
Progent offers your small business access to expert certified Sun Solaris engineers, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. Progent’s can provide consultants to support Sun Solaris co-existence with Microsoft and Linux-based networks and can also help you plan migrations between Windows and UNIX-based environments.
Linux Consulting and Windows/Linux Integration
If your organization's network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to peacefully coexist for easy administration, seamless dataflow, fault tolerance, enhanced performance and tight security. If you are developing Linux software on a network that includes Microsoft-based servers, desktops and applications, Progent offers full-service network outsourcing that allows you to concentrate on your area of high-value expertise.
Network Monitoring Services
Progent offers an assortment of Network Support Packages based on the proactive problem solving capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your information system and identifies issues before they can disrupt your network.
Progent's Microsoft-certified professionals have 20 years of
background planning, integrating, and
supporting messaging solutions for
companies in the San Francisco Bay
Area and across the United States. Progent
provides affordable Microsoft Exchange Servers consulting
support to make sure that your email system
features security, high availability,
easy access for off-site and mobile users,
time-saving administrative tools, and
productive integration with telephony. Progent
provides expertise and integration services
for Exchange 2007 Server, Microsoft Exchange
2003 Server, Microsoft Exchange 2000 Server, and Exchange Server 5.5. Progent
can also help small or medium businesses to
upgrade from Microsoft Exchange 5.5,
Microsoft Exchange 2000, or Exchange 2003
Server to Microsoft Exchange Server 2007.
Progent provides network services for mid-size businesses who have 50 to 250 network clients. The mid-size business or work group has traditionally been an underserved part of the market for network consulting expertise. The overhead and service access models of major outside support organizations make them too costly for the typical small company or small medium business (SMB), which usually relies on a minimal IT budget with which to support an IT network whose complexity and sophistication are often similar to the networks of much larger companies. Progent's support delivery model, which takes great advantage of remote support, virtual network technology and proactive network monitoring, significantly reduces the IT maintenance costs of an SMB while offering the small organization with enterprise-level service from professional, IT experts knowledgeable in a broad array of midsized business network solutions. If your medium size organization or small business is searching for levels of IT support needed for a medium size organization without paying enterprise prices, call Progent.
Progent is a Registered Cisco Partner with on-staff certified engineers ready to assist you to deploy or maintain Cisco connectivity solutions. Being a Registered Partner for Cisco, Progent offers the expertise of Progent's in-house CCIE-qualified specialists with experience in designing, implementing and troubleshooting networking environments powered by Cisco products. Because Progent is in addition a Microsoft Gold Partner and provides expert help for a wide range of business software, Progent can show you how to assist you to find comprehensive information technology solutions that maximize the business value of your information system. Cisco's popular line of networking and security solutions supported by Progent includes PIX and ASA firewalls, protected broadband and integrated services routers, Cisco Aironet wireless access points, VoIP phones and systems, Catalyst Series switches, plus protection and Virtual Private Network (VPN) products.
Progent is seeking a range of full-time employees such as solutions-driven MCSEs; network experts who have Cisco CCNP or CCIE credentials; and specialists in fault-tolerant network design with experience in mobile access, wireless integration, high-availability systems, business continuity solutions, data preservation, and virtual servers. We are also hiring desktop support experts, remote troubleshooting specialists, and CISSP or CISA accredited security professionals. We are also looking for experienced managers who can perform effectively in our high-growth, virtual office model. Progent contracts freelance consultants who have proven knowledge and field experience in crucial information technology topics beyond our main technical concentration. Progent's Experts Team employs independent consultants who offer consulting and development support for mission-critical solutions that include MRP, Enterprise Resource Planning, or Customer Relationship Management; have in-depth expertise with popular platforms such as Linux derivatives, Apple OS, or Solaris, or can provide world-class help in areas like telecommunications, web site design, EDI, eCommerce, or dbm programming. Freelance contractors certified by Progent coordinate with our in-house consultants to deliver end-to-end solutions for small and midsize company networks.
Years of experience with Microsoft's Exchange products makes Progent one of the most qualified IT support firms in California for integrating messaging systems powered by Exchange Server 2000. Progent is skilled in helping small companies derive the full advantages of Microsoft Exchange Server under common scenarios including upgrading from Exchange 5.5 Server, moving from an ISP-provided or POP3 mail environment, and outsourcing your Exchange Server management.
Progent's company culture will make you a more capable consultant by enhancing your information technology knowledge and increasing the loyalty of your clients. Progent makes good on this commitment by recruiting the best consulting talent for you to work with, providing a state-of-the-art network and communications architecture, using custom software utilities to deliver the maximum level of service, and by optimizing proven business structures for attracting and retaining customers.
Progent's expertise delivering Microsoft .NET support and Microsoft SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and other developer tools make it possible to create custom line-of-business programs and eCommerce environments that operate transparently with Microsoft Great Plains Software. Progent's Microsoft Dynamics GP management reporting services can help you create reports that allow you to analyze your business more thoroughly, transforming uncooked information into useful insights into your company and customers.
Server growth wreaks havoc on network budgets and management resources. Server consolidation via a virtual infrastructure promises lower TCO of servers and faster ROI, more efficient use of servers, streamlined operations, enhanced network availability, and easier manageability. Typical uses for virtual servers include resource consolidation, economical hosts for line-of-business legacy software running on obsolete operating systems, and inexpensive quarantine of program development or pilot testing environments from on-line systems.
Progent’s Microsoft-certified experts offer small and medium sized businesses computer consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for efficiently connecting people, groups and information. SharePoint Portal Server provides a common spot for your workers or customers to access, manage, distribute and interact with relevant information, documents, and software and to interact with other people. It enables faster and more intelligent decisions, more effective sharing across teams and more streamlined business processes. The main goal of SharePoint Server is to gather together, in a relevant way, all of the many sources of knowledge available inside and without an organization. Windows SharePoint Services connect workers, clients, workgroups and projects with the data they’ve created in a manner that makes data convenient to locate, retrieve and re-use.
