For small office networks located anywhere in the state of Virginia, Progent's Microsoft and Cisco certified professionals can provide online support and troubleshooting to resolve your network issues fast and affordably. Progent has acquired enterprise-class expertise, sophisticated tools, and support databases to troubleshoot and resolve computer network problems without the high cost and delays associated with in-person technical service calls.

If your Virginia business is situated outside of the larger urban areas such as Virginia Beach, Norfolk, Chesapeake, Richmond, or Arlington, your nearby network systems support options may be limited in skills, or unavailable during a crisis. This can result in a office network that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progentís team of field proven network professionals average more than 10 years of real-world IT industry experience, in the trenches of IT support, performing a wide variety of technical projects for a extensive range of customers. This means you obtain not only the technical skills needed for the task, but an expert with demonstrated methods for applying that expertise to provide cost effective network solutions.

Wide and Deep Knowledge of Office Networking
Progentís group of close to 100 networking experts means customers benefit from the leverage of over a thousand years of combined experience and shared knowledge to fix the most troublesome IT issues. Progentís accredited information technology engineers have the know-how to come up with solutions quickly and deliver them affordably.

Amazon Web Services (AWS) Planning and Integration Consulting
Progent's Amazon AWS cloud planning and integration experts can provide affordable remote support to assist businesses to integrate Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Glacier for low-cost archival storage. Progent can help you with every phase of Amazon AWS integration including needs analysis, readiness evaluation, architectural design and review, testing, configuration, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security. Progent can provide advanced expertise with firewall configuration and VPN access and can help you deploy all-cloud or hybrid ecosystems that efficiently incorporate Amazon AWS services. Progent can provide as-needed expertise or Progent can provide comprehensive project management outsourcing or co-sourcing services to help you move efficiently to the Amazon AWS platform.

ProSight DPS Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup.

Convenient Payment Methods
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment alternatives for emergency technical assistance include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net 15 payment terms are available for regular corporate accounts.

Full Portfolio of Security Services
Progent's CISA, GIAC, and CISSP certified security experts can help your company to perform complete security evaluations, recover rapidly from intrusions, configure firewalls, set up safe techniques for remote and mobile connectivity, install spam and virus filtering and email encryption, and craft a company-wide security strategy built around 24x7 automated monitoring.

MySQL Application Programming and Database Administration Consulting
Progent's certified MySQL database management experts can provide a range of budget-friendly services to help companies of any size to maximize the strategic benefit of MySQL. Support services available from Progent for MySQL cover DBA support, application programming, and MySQL migration help.

Examples of Online Consulting Services Available from Progent for Cisco Routers
Among the typical online Cisco router consulting services offered by Progent's certified Cisco experts are setting up hostname, IP addressing, routing tables, NTP, and user accounts; setting up iBGP, aggregation, static or BGP to EIGRP redistribution, and ECN gateways; troubleshooting BGP peering arrangements, routing maps, and BGP peering arrangements; upgrading router's IOS image; validating failover; troubleshooting VPN issues; making a network diagram and documenting configuration; plus security and fault tolerance planning.

NetApp SAN Storage Solutions
Progent offers enterprise customers online or on-premises NetApp SAN consulting services for NetApp's entire line of SAN software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror, SnapVauly incremental backup, Virtual Storage Console (VSC) for VMware, MultiStore for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Components of NetApp SAN storage solutions supported by Progent include SAN dsign, cloud integration, virtualization, migrations, transparent patching, system management, security and compliance, high availability, and remediation. Progent offers Level 3 support to assist you to resolve issues with NetApp SAN deployments quickly and affordably following industry best practices.

Business Intelligence Reporting and Analytics Consulting and Troubleshooting
Progentís BI reporting experts offer remote and on premises expertise to help your organization with any aspect of BI reporting from debugging or enhancing applications to planning and deploying an advanced BI environment. Progent's management reporting experts can help you to maintain your existing reporting environment, assist you to migrate databases and applications from a discontinued reporting platform to a current one, and deliver custom online mentoring tailored to your specific needs. Progentís business reporting professionals can provide expertise in the leading BI reporting and visualization platforms including the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot and Power View, and Report Builder.

Exchange Server 2010 Upgrade Help
Progent's Microsoft-certified Exchange 2010 engineers can help your company to evaluate the benefits of Microsoft Exchange Server 2010 for your business and can assist your IT staff to design and execute an economical upgrade to Microsoft Exchange 2010 from Microsoft Exchange 2003 or Exchange Server 2000 that will provide quick payback by improving your workers' efficiency, lowering the cost of equipment and support, streamlining management, and consolidating your key communications technologies.

Consulting Expertise for System Center 2012 Operations Manager
Progent's Microsoft Gold-certified SCOM 2012 consultants have over a decade of background planning, implementing, optimizing and fixing SCOM solutions and can provide companies of all sizes expert online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to design an architecture for SCOM 2012 servers that provides the performance and resilience required to monitor your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent can also help you to import and customize Microsoft SCOM 2012 management packs according to industry best practices for tracking network fabric as well as both Microsoft and third-party applications and services. Also, Progent can deliver responsive online or onsite troubleshooting to help you to fix serious issues detected by SCOM 2012. Progent also offers Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise to help you to upgrade smoothly from Operations Manager 2016 to Operations Manager 2016.

Comprehensive Documentation of Services
Progent produces complete and detailed documentation of all service work to ensure clients do not feel ďcaptiveĒ to their IT service company. Progent sends e-mail documentation of support activity shortly after finishing each service task, and also provides a hard copy along with monthly invoices. Comprehensive IT support documentation makes it less disruptive for customers to transfer to a different support provider or take on increased support responsibilities in house. Complete support reporting also give management the visibility needed to assess the quality of support services and produce better informed network expense projections.

SQL Server Software Programming
Progent's Microsoft-certified SQL Server application developers can help with each aspect of building and maintaining SQL Server-powered database applications. Progent adheres to industry best practices within Microsoft's .NET architecture to create extensible, easy-to-manage custom software applications and to complete application projects on schedule and on budget. Development expertise available from Progent for Microsoft SQL Server environments includes functional specs, logical and physical modeling, ETL development, data migration, T-SQL programming, software configuration, storage management, performance optimization, backup and restoration, clustering and virtualization, replication, security, and business continuity.

Microsoft Dynamics GP Customization and Training
Progent can provide a Dynamics GP (formerly Great Plains) support professional to assist you to maintain and enhance your MS Dynamics GP-powered business information system. Progent can also help you to architect and deploy an efficient Dynamics GP upgrade from an older accounting package so that you preserve your historical data, increase your protection, improve your reporting and management analytics, leverage Microsoft Office support, and minimize network disruption by architecting and completing an intelligent migration strategy.

Get in Touch with a Progent Network Support Expert
To see how you can get in touch with a Progent computer consultant for online or onsite support in , call 1-800-993-9400 or go to Online Network Support.

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