Server Management Consulting and Service How Virtual Servers Simplify Server Management
Server growth puts pressure on IT budgets and administrative resources. Server consolidation through a virtual infrastructure offers lower total cost of ownership of hardware and faster return on investment, more leveraged use of servers, streamlined operations, increased system availability, and easier manageability. Typical usage scenarios for virtual machines include resource consolidation, low-cost hosts for line-of-business legacy applications based on obsolete operating systems, and inexpensive quarantine of software development or evaluation systems from on-line systems.
For businesses with a mix of Apple Macintosh and Microsoft Windows desktops, Microsoft has two products for using Windows applications on Mac systems: VirtualPC for Mac and Remote Desktop Connection Client. Progent's Apple-certified Mac consultants can show you how to configure Virtual PC or Remote Desktop Connection Client so you can operate Windows applications on Apple Mac workstations.
Email Guard by Postini provides constantly upgraded spam and virus filtering, data filtering, and protection from email-based DHA attacks and DSA attacks. Progent is a Postini partner and support firm. If your organization is too small to purchase for a standard Postini license, you can still get access to Postini’s Perimeter Manager technology via Progent’s E-Mail Guard antispam and antivirus service program. Progent’s certified e-mail protection professionals can help you devise an email defense plan that features anti-spam and virus defense services and policies.
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support organizations who offer minimal documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation sent by each staff member to each customer. The practice of documenting and organizing support activity allows more effective service and avoids a slew of typical problems such as when a service customer is virtually held hostage to a consultant who won’t let go of vital service information.
Progent provides nationwide urgent phone support and troubleshooting services for businesses who operate UNIX, Linux, or Solaris networks or whose IT systems feature a combination of UNIX and Microsoft Windows technology. Online network consulting offers optimum leverage for your information technology dollar by preserving user productivity and limiting the time billed for computer analysis and repair. Advanced online support utilities and skilled technicians and consultants allow Progent to solve most IT problems without squandering time and expense by going to your site. In most of situations your network issues can be remediated by telephone or via a combination of phone support and online access. Progent can put you in touch with Cisco CCIE network experts and CISSP qualified security specialists to assist with the most challenging network problems.
Even if your company has a minimal network support group and a modest technology budget, your information network can still feature the same high reliability and performance that once required a large internal service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-qualified and Cisco-certified IT consultants, the latest system management products for proactive monitoring and alerts, and economical support programs such as a help desk call center to keep your vital business applications and servers operating. Progent's 24x7 Network Management Services include round-the-clock system monitoring, server monitoring, and application monitoring to cut service costs, fix problems quickly, and anticipate issues before they degrade system performance. Progent is expert at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to deliver comprehensive process management. Progent supports MOM 2000 and Microsoft Operations Manager 2005 to give small business systems enterprise-class availability, security and performance.
Progent can provide small businesses in Northern California and major cities nationally with an expert with knowledge of the latest features of MS Word 2007. An engineer from Progent's Experts Team can help you incorporate MS Word's productivity enhancing components into the workflow of your business, assist with designing templates and developing time-saving macros, or provide individual training to keep your company up to speed on Microsoft Office Word 2007 and 2003. Progent's staff consultants can help your business integrate and manage a safe, high-availability network and communications infrastructure to run your MS Word solutions.
Progent’s Microsoft certified experts provide small and midsize businesses experienced consulting services for System Center Operations Manager 2007 and Microsoft Operations Manager 2005. System Center Operations Manager 2007 and MOM 2005 offer extensible and scalable high-end system management by providing comprehensive event management, proactive monitoring and threshold alarms, reporting and trend profiling, and network and application-specific heuristics and tasks to improve the control of Windows Server System environments. Through internal application intelligence, Operations Manager 2007 and MOM 2005 allow you to isolate your system reliability problems before they become disasters, improve the efficiency of your network operations via specified best practices, and support your network operations and senior management by sharing critical service level and performance information. Progent’s Microsoft Operations Manager consulting experts have extensive field-proven familiarity with Operations Manager 2007 and MOM 2005 and can help your business install and configure MOM in order to maximize the reliability and efficiency of your information system.
If your company is producing UNIX or Linux applications on a network that has MS Windows-based servers, desktops, and office productivity products, Progent can provide full-service information technology outsourcing that frees you to focus on your field of high-value know-how without the continual distraction of managing your business network. Through the use of smart network monitoring and by providing remote and in-person assistance when your business needs it, Progent offers an economical way for managing an IT network that features excellent reliability, security, and performance. Progent's Linux developer support offerings feature comprehensive network support outsourcing, virtual server infrastructure, remote and in-personservice and repair, proactive network monitoring, and help desk support.
Windows Server 2008 represents an important advance in making information networks more protected and available, simpler to virtualize and manage, faster, and able to provide a better environment for web hosting and development. Progent can assist your business benefit fully from the improvements built into Microsoft Windows Server 2008 by delivering consulting, troubleshooting, training, temporary staffing, monitoring, and security engineering services.
Progent’s high availability interoffice connectivity and 24x7 network infrastructure professionals can help small businesses create fault tolerant Interoffice connectivity via fully redundant system architectures with transparent failover. Progent’s CCIE engineers can plan and deploy high-availability Inter-office connections based on fault tolerant EIGRP network routers or fault tolerant OSPF deployment of Cisco routers. Progent can demonstrate how redundant connectivity and automatic fail-over offers affordable 24x7 interoffice connectivity.
Progent's disaster recovery support and business continuity engineers can help you create a disaster recovery plan to prepare for an IT system catastrophe. Progent can help you define a complete disaster recovery strategy that includes periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized professionals can also show you how to build an affordable, high-availability network solution that addresses reliability issues involving a wide array of network technologies and processes.
Progent’s experienced Cisco network security consulting professionals provide expert PIX Firewall and ASA Firewall consulting services including infrastructure design, integration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, sophisticated attack protection, and secure access services. Ranging from economical, plug-and-play desktop devices for small and home businesses to modular enterprise-class products, Cisco PIX and ASA Firewalls offer advanced security, performance, and excellent availability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built platform,minimizing common OS-specific security holes. PIX firewalls offer a variety of seamless security and networking services, including cutting edge application-aware firewall services, Voice over IP and multimedia security, interoffice and mobile access IPSec VPN connectivity, smart networking services, and flexible management options. Cisco's ASA 5500 Series utilize engineering proven in security appliances from Cisco's PIX 500 family. Progent’s IT security consultants can show you how to choose and configure any PIX or ASA security appliances such as the the Cisco PIX 506E, the Cisco PIX 525 Firewall, and the ASA 5550 Adaptive Security Appliance.
Progent's Virtual Helpdesk support services are an integrated extension of your in-house IT support staff. This can include high-end call center services such as a dedicated phone number with custom greeting. Progent can also send calls automatically to staff members who are specially provisioned and trained to support your needs. In addition, Progent's Help Desk Call Center staff can use trouble tickets with any customer trouble ticket software for transparent integration with your in-house technical services organization. Benefits of Progent's Virtual Network Support Help Desk services include professional Microsoft Helpdesk expertise the minute you call, seamless extension of your in-house support staff, front-line support for critical client issues, and per-minute billing.
