For business networks located within the state of Washington, Progent's Microsoft and Cisco authorized technicians can deliver phone assistance and troubleshooting to solve your computer system problems quickly and cost effectively. Progent has acquired enterprise-level skills, advanced software tools, and support knowledge bases to identify and resolve computer network problems without the high cost and time delays associated with in-person technical service dispatches.

If your Washington business is situated beyond the larger urban areas such as Seattle, Spokane, Tacoma, Bellevue, or Vancouver, your nearby network systems support options may be limited in technical capability, or unavailable during an emergency. This results in a office network that is unpredictable or causing efficiency loss due to technical issues persisting for too long. Progent’s group of network engineers average more than twelve years of real-world computer industry experience, in the trenches of network support, performing a large range of technical tasks for a varied range of clients. This means you get not only the technical competency needed for the job, but an expert with demonstrated methods for applying those skills to provide affordable network solutions.

Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification given exclusively to the highest tier of organizations that work closely with Microsoft, have been tested for technical expertise, and have verified customer references. Microsoft Gold Certified Partners must maintain large staffs of Information Technology experts who have completed comprehensive certification testing. Gold Certified Partners are provided access to special support and training programs from Microsoft and early access to new software for training and evaluation purposes.

Full Range of Security Help
Progent's CISM, GIAC, and CISA certified security engineers can help your company to perform comprehensive security assessments, recover quickly from virus and worm attacks, configure firewalls, configure safe mechanisms for remote and mobile access, install spam filtering and email encryption, and develop a company-wide security strategy based on 24x7 automated network monitoring.

NetApp SAN Storage Solutions
Progent offers enterprise customers online or on-premises NetApp SAN consulting services for NetApp's complete family of SAN products including ONTAP data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror, SnapVauly continuous backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Components of NetApp SAN technology supported by Progent include SAN architecture, cloud integration, virtualization, migrations, non-disruptive updates, system management, information assurance, high availability, and troubleshooting. Progent offers Level 3 support to help you to take care of problems with NetApp SAN deployments efficiently based on best practices.

Windows 8.1 Migration and Integration
Progent's certified Windows 8.1 consulting experts can deliver a range of technical services to assist organizations of all sizes to install, manage, and support environments that include workstations, notebooks, tablets, or smartphones based on Microsoft Windows 8.1. For larger organizations, Progent's experienced project management consultants can assist to set up testing environments to evaluate Windows 8.1 and develop and implement Windows 8.1 migration projects following proven methodologies. Progent's consultants can also provide Windows 10 planning and migration support.

In-depth Experience with Microsoft's Leading Server Environments
Progent offers broad expertise in Microsoft’s leading server systems. Progent offers Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 consulting and support, Windows Server 2008 R2 help, Windows Server 2003 consulting services, Microsoft Windows 2000 help, MS Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 troubleshooting, Exchange 2007 maintenance, Microsoft SQL Server 2016 integration and development, and SQL Server 2012 and 2014 assistance.

Expert Wireless Consulting and Support
Progent's wireless technology consultants have broad expertise in the integration and support of wireless information technology and can help your IT team to plan, deploy, manage and troubleshoot wireless solutions that are secure, robust, expandable, easy to manage and use, able to support your critical applications, and transparently integrated into hybrid cloud environments. Online and onsite Consulting services provided by Progent cover a selection of wireless technologies such as smartphone integration and management, Wi-Fi network infrastructure planning and installation, wireless site surveys, wireless IP phone configuration, and building-to-building wireless integration.

Exchange Server 2010 Upgrade Help
Progent's Microsoft-certified Exchange 2010 engineers can assist you to advantages the benefits of Microsoft Exchange Server 2010 for your organization and can assist you to design and carry out an affordable upgrade to Microsoft Exchange 2010 from Microsoft Exchange 2003 or Exchange Server 2000 that will provide fast return on investment by improving your workers' efficiency, lowering the expense of hardware and support, simplifying management, and integrating your key communications platforms.

Configuration Support for Microsoft Lync Server 2013
Lync 2013 enables organizations of all sizes to create a manageable and protected communications ecosystem that supports the modern Bring-Your-Own-Device computing model with IM, presence, audio/video and web conferencing with application sharing and whiteboard, as well as IP-based and PSTN telephony enabled for a broad range of stationary PCs and mobile devices. Progent's certified Lync 2013 consultants can help your company to assess the advantages of Lync Server 2013, create an on-premises, cloud-resident (with Microsoft Lync Online) or mixed topology suitable for your current and future goals, implement Lync 2013 in a way that expedites your ROI, and deliver custom webinar and onsite training to your IT staff and users. Progent has in-depth expertise in key components of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help your organization to combine Lync Server 2013 with key Microsoft Office and Office 365 apps such as Outlook clients, Word and PowerPoint. If you are currently using Microsoft Lync, Progent's Skype for Business Server consultants can assist you to design and implement out a smooth migration to Skype for Business.

Consulting and Troubleshooting Expertise for System Center 2012 Operations Manager (SCOM 2012)
Progent's Microsoft Gold-certified SCOM 2012 consulting experts have more than a decade of background planning, implementing, optimizing and fixing Microsoft SCOM environments and offer organizations of all sizes advanced remote or on-premises consulting services for Microsoft SCOM 2012. Progent can help you to design an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and resilience needed to watch over your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent's SCOM consultants can also help you to install and customize SCOM 2012 management packs based on industry best practices for tracking network fabric and Microsoft and third-party applications and services. Also, Progent can provide responsive online or on-premises troubleshooting to help you to fix serious problems detected by Microsoft SCOM 2012. Progent also offers System Center 2016 Operations Manager consulting services to help you to migrate cost-effectively from Operations Manager 2016 to Operations Manager 2016.

Complete Documentation of Services Provided
Progent produces full and meaningful documentation of all support work to ensure customers don’t ever feel like a hostage to their support provider. Progent sends e-mail accounts of services shortly after completion of each support task, and also sends a printed copy along with monthly billings. Complete network support documentation makes it less risky for customers to transfer to a different service provider or take on increased service duties internally. Complete service reporting also give IT managers the visibility needed to assess the quality of support services and develop better informed network budgets.

Microsoft Windows Server 2012 Consulting Support
Progent's certified Windows Server 2012 R2 experts can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, create test systems and migration plans, tune your network for local, multi-location, cloud-based, and hybrid environments, train your IT management, team, create a corporate-wide security plan, streamline IT management, help with application development, and build and test a disaster recovery/business continuity plan. If your organization is considering migrating from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid solutions experts can assist you to evaluate the value of Windows Server 2016 for your business and plan and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud, or hybrid architecture.

Fast and Affordable Remote Consulting and Support Nationwide
Progent has provided remote or on-premises IT consulting help to companies in every state in the country. Many of these customers have indicated their high regard for Progent via testimonials to the quality of Progent's support personnel. Take a look at Progent's client testimonials to see what they have said about the quality of Progent's IT services

Talk to a Progent Network Support Expert
To find out how you can get in touch with a Progent network consultant for online or on-premises help in , call 1-800-993-9400 or go to Remote Computer Support.

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