Washington Computer Technical Support

If your Washington company is located outside of the larger urban areas such as Seattle, Spokane, Tacoma, Bellevue, or Vancouver, your local network support options may be limited in technical capability, or unavailable during urgent situations. This can result in a office network that is unusable or causing wasted time due to technical issues going unresolved for too long. Progent’s team of network engineers average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a broad range of technical tasks for a diverse range of clients. This means you obtain not just the technical competency needed for the task, but an expert with field proven methods for applying those skills to assist with affordable network solutions.

Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification awarded only to the highest tier of organizations that operate closely with Microsoft, have demonstrated technical skills, and have verified client references. Microsoft Gold Certified Partners are required to maintain large staffs of IT professionals who have completed extensive certification testing. Microsoft Gold Certified Partners are provided access to special support and training programs from Microsoft and early exposure to new software for training and piloting purposes.

Software Applications Support Services
Progent's Experts Team provides consulting expertise in key application areas. By being a single provider of IT generalists and specialists, Progent can tailor quick, affordable and complete IT solutions that align with the individual needs of your organization. Application expertise available from Progent include ERP, MRP and financial applications consulting plus support and specialized training for Microsoft Project, Microsoft Excel and Microsoft Word.

Best Practices Applied by Expert Engineers
Many companies situated away from areas with ample expert engineers utilize poorly trained or unseasoned local consultants for critical IT support services. This can result in a system that is unstable or inefficient. Progent’s staff of Microsoft and Cisco certified engineers average over a decade of real-world industry background, in the front lines of network support, performing an extensive range of information system tasks for a broad selection of customers. Consequently, with Progent you receive not just high-level computer network knowledge, but a consultant who follows computer industry best practices in applying those skills to solve real-world business system issues successfully and in a repeatable fashion.

Desktop Support Services
Progent's desktop support engineers can assist your company to install PCs, laptops, or wireless devices as needed or help you to design and execute a large-scale migration to a new version of an operating system or an updated version of an important desktop application. Progent's certified PC consultants can configure programs from Microsoft's Office suite of productivity software or Microsoft Dynamics financial and CRM products on your workstations so they integrate efficiently with other Microsoft programs, products from popular publishers, SQL databases, and key services network-wide. For example, Progent can configure Outlook email client on a desktop or notebook to support both the usage profile of your employee and the security requirements of your business. Progent can in addition offer on-line and in-person technical support for desktops.

Full Range of Security Services
Progent's CISA, GIAC, and CISSP certified security consultants can assist you to perform comprehensive security evaluations, restore operations rapidly from attacks, set up firewalls, set up secure techniques for off-site and mobile connectivity, install advanced software for defense against viruses, spam, and directory harvest attacks, and craft a corporate-wide security strategy based on round-the-clock automated monitoring.

World-class Cisco Help from Experienced CCIE-certified Engineers
Progent’s elite group of Cisco certified CCIE network engineers have been awarded a certification reserved for the most capable specialists for planning, configuring, installing, and troubleshooting a wide array of Cisco network and connectivity solutions. There are only about seven thousand certified CCIEs worldwide, and achieving certification involves comprehensive verification of competency via written exams and hands-on lab testing to make sure that CCIE’s know how to apply knowledge to practical situations. CCIE’s have a foundational understanding of root networking technologies and protocols that allow for quickly crafting multi-vendor solutions.

Eliminate Reliance on an Individual Freelance Consultant
By developing a relationship with a full-service computer consulting and support organization such as Progent as opposed to an individual freelance consultant, your company is ensured fast access to knowledgeable professionals when you require them. You do not have to worry that illness, classes, time off, or conflicting priorities with other customers will cause you to be with no support during an emergency.

Simple Sign-on and Billing Model
Progent has made it easy to become a customer. Progent requires no complicated contracts, no minimum commitments, no retainer fees, and no minimum job fee. All support time is documented in detail and invoiced to the actual minutes utilized. Per-minute billing eliminates situations in which clients are charged major bucks for quick repairs. Your company is billed only for the services you get.

Virtualization Consulting
Progent's network management consultants have experience with key virtual server technologies and can provide Windows Server 2008 Hyper-V Virtual Server consulting, VMware Virtual Server help, and Microsoft Virtual Server 2005 consulting. Progent's consultants can assist you to provision your IT environment to take complete advantage of virtual server technology, assist you to deploy and configure virtual servers to maximize performance, dependability and maintainability while reducing expenses, propose and test business recovery plans that reduce downtime after major disruption of your IT operations, and provide ongoing support, repair, and engineering services as your company expands and technology advances.

Advanced Server Monitoring with System Center Operations Manager
Progent offers a selection of network maintenance packages based on System Center Operations Manager. Progent's automated, 24x7 network monitoring makes your computer support proactive instead of crisis-based. By identifying potential issues before they cause system downtime, Progent's automated server monitoring can keep your network environment free of untimely and costly service outages.

Sun Solaris Support Services
Progent offers your small business access to experienced Sun Solaris engineers, service professionals certified by Microsoft and Cisco, and security specialists with GIAC and CISA certification. Progent’s can provide consulting services to support Sun Solaris co-existence with Windows and Linux-based environments and can also help your company to implement migrations between Solaris and Windows-based systems.

Linux Consulting and Windows/Linux Integration
If your small business network combines Linux technology with Windows, Progent can help you to integrate your servers into an efficient network that allows all your operating systems to coexist for simpler administration, transparent data exchange, fault tolerance, enhanced performance, and integrated security. If you are writing or testing Linux applications on a network that incorporates Windows-powered servers, desktops, and application software, Progent can provide full-service network outsourcing that frees you to focus on your area of expertise.

Expert Support Services for Internet Data Centers
Progent provides remote support for many customers whose network environments are hosted in Internet Data Centers, and can easily do so for any data center worldwide. Progent’s lengthy background in providing remote support for collocation data center environments allows us to assist clients architect and implement flexible and reliable remote support solutions that ease the job for both Progent and client support staff. Progent’s own IT infrastructure of 50+ servers is running in three separate data centers in Northern California, and is entirely supported remotely.