Washington Computer Network Technical Support

If your Washington business is situated beyond the larger urban areas such as Seattle, Spokane, Tacoma, Bellevue, or Vancouver, your local computer network support choices may be limited in technical expertise, or unavailable during urgent situations. This results in a computer network that is unstable or causing productivity loss due to technical issues continuing for too long. Progent’s team of expert network professionals average more than twelve years of real-world computer industry experience, in the trenches of computer network support, performing a broad range of technical projects for a extensive range of clients. This means you obtain not only the technical know how needed for the job, but a professional with proven methods for applying those skills to provide excellent network solutions.

Virtual Datacenter Hosting Services
Progent's Virtual Hosting support combines proven virtualization technology, a state-of-the-art datacenter facility, and the technical expertise of Progent's Microsoft Gold qualified consulting staff to provide small companies a comprehensive IT outsourcing alternative that improves network reliability and protection, eliminates administrative overhead, and saves money. Under Progent's Virtual Data Center Hosting structure, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without time-consuming and risky reinstallation and configuration. With Virtual Hosting, your business is not held captive to a single hosting provider.

Broad and Deep Experience with Office Networking
Progent’s team of over 100 network consultants means clients benefit from the leverage of more than a thousand years of cumulative background and shared knowledge to repair the most difficult IT problems. Progent’s certified information technology consultants possess the experience to identify fixes quickly and implement them affordably.

Remote Support for Microsoft Windows and Cisco-based Networks
Progent’s Technical Response Center offers expert remote support for Microsoft and Cisco-based networks anywhere in the U.S. Progent's certified professionals have the experience to help you to troubleshoot and solve tough network problems quickly and affordably. The scope of information technology expertise represented by Progent's staff of consultants allows them to escalate even the most challenging issues to appropriate specialists as required. Whether you need one-time phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's experts can provide your organization with enterprise-level support without the cost and management hassle of maintaining a large internal support group.

Full Array of Security Consulting Services
Progent's , CISSP, CISM, and ISSAP certified security engineers can help you to perform comprehensive security evaluations, restore operations quickly from virus and worm attacks, configure firewalls, configure secure techniques for off-site and mobile access, deploy automated software for defense against viruses, spam, and directory harvest attacks, and create a corporate-wide security strategy built around 24x7 automated network monitoring.

Remote Computer Network Management and Troubleshooting
Remote access tools and techniques have improved far enough that there is seldom a requirement for in-person access to equipment to provide effective support service. Online system support services available from Progent include operating system setup or updates, network troubleshooting, data recovery, plus mass storage and router reconfiguration. In situations that call for in person technical support, Progent can send a service professional to any state and the majority of zip codes in the United States within one day.

Best Practices Followed by Expert Engineers
Many organizations located far from areas with plentiful expert consultants resort to less qualified or inexperienced local consultants for critical network support. This can produce a system that is unstable or unproductive. Progent’s team of Microsoft and Cisco qualified consultants average over ten years of real-world industry background, in the trenches of network support, providing a wide array of technical tasks for a broad selection of clients. This means that with Progent you get not just expert network engineering skills, but an engineer who understands computer industry best practices in applying those skills to solve real-world information system issues efficiently and in a consistent way.

Software Applications Support
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By representing a one-stop provider of IT generalists as well as subject matter experts, Progent can customize quick, cost-effective and comprehensive IT solutions that align with the individual needs of your business. Application expertise offered by Progent include Enterprise Resource Planning, Manufacturing Resource Planning and financial applications support plus support and specialized training for Project, Excel and Microsoft Word.

Mac Support Services
Progent's Mac OS X support professionals can provide Mac OS X users a variety of services including desktop support, help with Apple Mac application software, security and accessibility consulting, co-existence with Windows-based networks, and one-on-one training. For business systems based solely on Mac OS X or for environments utilizing a combination of Mac, Linux, and Windows powered servers and desktops, Progent has the experience and depth to handle the complexity of designing, setting up and managing a network infrastructure that is reliable, safe, fast, and supportive of your business objectives.

Sun Solaris Support
Progent offers your business access to experienced Sun Solaris engineers, support professionals certified by Microsoft and Cisco, and security specialists with GIAC and CISA credentials. Progent’s can provide consultants to support Sun Solaris co-existence with Microsoft and Linux-based networks and can also help your company to implement migrations between Solaris and Windows-based environments.

Web Site Development Services
If you want to spruce up your company web, create internal Webs for functions like human resources or employee education, build a standout Web presence for a new venture, or build enterprise-class, database-driven web applications, Progent can provide talented and seasoned web architects and programmers. Progent's experts can also assist your company to host your web solutions by designing and managing a protected, dependable server and communications infrastructure featuring remote and mobile connectivity. Services available through Progent's Experts Team include web design, web project management, .ASP and .NET programming, graphics design, and 1-on-1 training in FrontPage. Progent can also provide consultants who can help you to create and implement custom eCommerce solutions.

Cost-effective Network Support Solutions
Many small businesses rely on flawed metrics when searching for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with inadequate experience can take many times longer to perform the same job than a seasoned Information Technology professional. As an example, charging a third less per hour, but taking three times longer for the same task is not a deal. Still worse, a badly architected or implemented network infrastructure that is unstable and difficult to administer or expand can cost a small business many times more than its initial price due to lost productivity. Progent's client testimonials from satisfied companies throughout the U.S. indicate the efficiency of Progent's support model and the technical capability of Progent's staff of engineers.

One-stop Shopping for Completed IT Support Services
Progent can act as a one-stop solution for most network support requirements for small organizations. While concentrated on supporting products from Microsoft and Cisco, Progent consultants regularly deploy, configure, and troubleshoot technologies from leading hardware and software vendors such as Check Point, WatchGuard, Juniper, and Symantec. Progent also offers Apple Mac support and Linux technical help.

Custom Business Software Development Services
Progent can provide experienced software designers and programmers for creating custom business applications in fields such as eCommerce, external and internal web sites, Microsoft Dynamics Great Plains financials customization and training, Microsoft Dynamics AX consulting, and specialized management reporting. Progent has experience with both simple and substantial program development tasks for companies of all sizes.