Washington Network System Support Services for Office Information Technology Systems: Online Phone Help and Troubleshooting
For small business network systems located within the state of Washington, Progent's Microsoft certified technicians can provide online support and troubleshooting to resolve your network systems problems fast and affordably. Progent has developed top-notch expertise, software tools and support databases to identify and fix IT problems without the expense and delays normally associated with onsite service visits.
If your Washington business is situated outside of the larger urban areas such as Seattle, Spokane, Tacoma, Bellevue, or Vancouver, your nearby network support options may be limited in skills, or unavailable during a crisis. This results in a network environment that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progent’s group of expert network professionals average more than 10 years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a varied range of customers. This means you obtain not only the technical skills needed for the job, but a professional with proven methods for applying those skills to provide efficient network solutions.
Simple Engagement and Billing Model
Progent makes it easy to be a client. Progent requires no complex contracts, no minimum commitments, no retainer fees, and no minimum support time. All consulting time is documented in detail and billed to the actual minutes used.
VPN Access for Leading Remote Access Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
Eliminate Reliance on Freelance Consultants
By developing a relationship with a full-service support company such as Progent rather than with a freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without help during an emergency.
Broad and In-depth Experience with Office Networking
Progent’s team of 60+ network experts means customers benefit from the leverage of 800 years of combined experience and shared knowledge base to resolve the most troublesome IT issues. Progent has the know-how to come up with fixes quickly and implement them cost effectively.
Advanced Remote Access Utilities
Efficient remote access tools and experienced technicians and engineers combine to enable Progent to resolve most network problems quickly and affordably. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's consultants have the advantage of a wide range of Microsoft support utilities, technical databases, and extensive on-going training.
National Remote Support for Microsoft Windows and Cisco-based Network Environments
Progent’s Technical Response Center offers expert remote support for Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the experience to help you troubleshoot and resolve complex network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate subject matter experts as required.
Full Portfolio of Security Help
Progent's certified security experts can help you perform comprehensive security audits, recover quickly from intrusions, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and create a security strategy with 24x7 monitoring.
Voice over IP Design and Support Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you deploy Cisco CallManager technology. Progent can evaluate your existing network and Internet access infrastructure to asses whether your environment is optimized to support VoIP, help you select and deploy Cisco hardware and software appropriate for your current situation and future growth plans, and business goals, and integrate your VoIP solution with solutions from other vendors.
Custom Development Services
Progent can provide expert software designers and developers for creating custom business applications in areas that include eCommerce, external and internal web sites, Great Plains accounting, or Microsoft Dynamics SL, and specialized management reporting. Progent has deep experience successfully creating both simple and complex application development projects for businesses of all sizes.
Expert Support for Collocation Data Centers
Progent provides network support for many customers whose network environments are hosted in Internet Data Centers, and can easily do so for any data center in America. Progent’s lengthy experience in working remotely with collocation data center environments allows us to assist clients design and implement flexible and reliable remote support solutions that ease the job for both Progent and customer support staff. Progent’s own IT infrastructure of 50+ servers is deployed in three separate data centers in Northern California, and is entirely supported remotely.
Apple Mac Support Services
Progent's consultants can provide Apple Mac users a variety of services including desktop support, help with Macintosh applications, security and connectivity consulting, integration with Microsoft-based networks, and one-on-one training. For business networks based exclusively on Macintosh OS X or for environments incorporating a mix of Mac, Linux and Microsoft powered servers and workstations, Progent has the experience and depth to deal with the complexity of architecting, setting up and maintaining a network system that is reliable, secure, efficient and aligned with your business needs.
Virus Protection via Outsourced Services
Progent has partnered with Postini to offer a cost effective, comprehensive solution to keep your corporate mail server free of spam and viruses. E-Mail Guard is a managed services based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus protection, content filtering, and protection from email-based directory harvest and denial of service attacks. E-Mail Guard also provides monitoring, reporting and content management utilities plus outbound filtering to help you troubleshoot your mail system and define and enforce corporate email policy.
Progent's Microsoft-certified experts can provide network support and IT consulting services for Microsoft .NET Servers and applications and for Windows Server 2003. Progent’s support professionals can help you plan, deploy, maintain and manage the entire suite of Windows .NET Servers including Microsoft Windows 2000 Server, Microsoft SQL Server 2005, Microsoft ISA Server 20066, Biztalk Server, Microsoft Commerce Server, Content Management Server, Small Business Server, Microsoft Exchange Server 2007, Application Center, Microsoft SharePoint Portal Server, SharePoint Services, Virtual Server, Microsoft Project Server, and System Center Operations Manager 2007 and MOM 2005.
Progent’s wireless professionals can help small organizations plan, choose, test, install and maintain protected building-to-building wireless bridges that integrate seamlessly into your existing network while offering a level of protection that equals or exceeds wired interfaces. Progent offers experience in wireless LAN/WAN products from Cisco Aironet, Proxim, and other office wireless providers and can help you select and deploy the wireless link technology that fit best with your company needs.
Progent's Linux support experts offer small and mid-size businesses and developers support for administering and maintaining Linux systems that coexist with Microsoft-powered technology. Progent offers your organization contact with Linux consultants, consulting professionals qualified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of expertise provides you with a convenient one-stop consulting firm to show you how to create and manage a secure and reliable mixed-platform network and communications environment that supports Linux and Microsoft interoperability by integrating Microsoft Windows with leading Linux platforms including RedHat, SUSE Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.
Progent offers technical services for medium size businesses with 50 to 250 network clients. The mid-size business or work group has traditionally been an underserved segment of the market for network consulting expertise. The overhead and service access practices of large third-party service organizations make them too expensive for the typical mid-size company or small medium business (SMB), which commonly relies on a minimal information technology budget with which to maintain an information system whose advanced technology and sophistication are frequently comparable to the information systems of far larger companies. Progent's service delivery model, which takes great advantage of remote support, virtual office technology and 24x7 network monitoring, significantly reduces the IT maintenance expenses of an SMB while offering the small organization with big-company service from certified, world-class consultants with background in a wide array of midsized business technologies. If your medium size company or small business is looking for levels of network help appropriate by a medium size organization without paying big-company costs, call Progent.
Progent offers expertise for security auditing software such as Microsoft Baseline Security Analyzer for performing a set of programmed network auditing scans to uncover potential security gaps. Progent has extensive experience with network auditing tools and can show you how to make sense of audit reports and respond appropriately. Progent can show you how to build protection into your business processes, configure scanning tools, define and deploy a protected network architecture, and suggest procedures to maximize the security of your IT system. Progent's security consultants are ready to assist you to set up a firewall, implement secure remote connectivity to email and business applications, and integrate VPN. Progent's qualified security experts can validate the security of web-based software and can conduct extensive security assessments of company-wide security to validate your organization's compliance with recognized industry security standards including FISMA, NIST, and ISO.
Years of experience with Microsoft's email technology makes Progent among the most qualified computer support companies in California for integrating email solutions powered by Exchange Server 2000. Progent is skilled in helping small businesses get all the benefits of Microsoft Exchange Server under common situations such as upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-provided or POP3 mail system, and outsourcing your Exchange Server management.
Microsoft Dynamics Great Plains accounting includes analytics and reporting features that let you monitor all business processes, sales and expenses, and sales patterns with integrated drill-down, query, and reporting capabilities. Progent's Microsoft Great Plains reporting consulting expertise can help you design reports that allow you to analyze your business more thoroughly, converting uncooked data into valuable business information. Progent is able to enhance your reporting and business analysis by providing Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can provide Microsoft .NET support, Microsoft SQL Server help, and application design with VBasic, XML and other tools in order to offer custom business software development and eCommerce applications that work seamlessly with Microsoft Dynamics Great Plains.
Microsoft Live Communications Server provides IM and Real Presence as part of a scalable, enterprise-grade solution offering enhanced security, seamless integration with other Microsoft software, an expandable, industry-standard development platform, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your organization can realize lower costs and improved business efficiencies, enhanced worker productivity, and better intellectual property protection with this easy-to-manage, highly available IM platform. Successful deployments of Live Communications Server require careful planning and consideration prior to roll out. Progent's Microsoft-certified professionals can provide the skill needed to deliver all the benefits of Live Communications Server across your entire corporation.
MS Live Communications Server delivers Instant Messaging and Real Presence in a scalable, enterprise-grade solution offering advanced security, seamless compatibility with popular Microsoft products, an extendable, standards-based development platform, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your organization can realize cost savings and elevated business efficiencies, enhanced worker productivity, and stronger IP protection with this easy-to-administer, fault-tolerant IM platform. Effective implementations of Live Communications Server call for extensive planning and consideration before roll out. Progent's Microsoft-certified professionals can deliver the skill necessary to realize all the advantages of LCS across your entire organization.
Microsoft SQL Server 2005 delivers indispensable, familiar tools to computer professionals as well as to information workers, lessening the difficulty of creating, deploying, managing, and accessing company information and database applications on platforms ranging from handheld devices to enterprise data systems. The complexity and integration requirements of Microsoft SQL Server 2005 call for an IT consultant with hands-on expertise and broad knowledge in designing and building data-driven, end-to-end business technology applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft technology, ensures you success in planning, deploying and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.
Progent can supply organizations in the San Francisco Bay Area and select locations across the U.S. with an Excel consultant who can show you how to design state-of-the-art Excel applications or provide 1-on-1 coaching in the latest features of MS Excel 2007. Progent's Microsoft and Cisco certified engineers can help your business plan and maintain a protected, reliable information system infrastructure to support your Microsoft Excel applications.
Progent’s certified Cisco IT security consulting professionals offer high-level PIX and ASA Firewall consulting support including infrastructure design, integration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack defense, and secure access services. Ranging from economical, easy-to-install desktop devices for small and home businesses to scalable enterprise-class appliances, Cisco PIX Firewall and ASA Firewalls offer advanced protection, high throughput, and high reliability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, purpose-built operating system,minimizing possible OS-specific security gaps. PIX firewalls offer multiple integrated protection and connectivity services, including advanced application-aware firewall services, Voice over IP and multimedia security, site-to-site and remote access IPSec VPN connectivity, intelligent networking services, and flexible management options. The Cisco ASA 5500 Series of Firewalls leverage engineering developed for security appliances from the Cisco PIX 500 family. Progent’s network security consultants can help you select and deploy any PIX 500 or ASA 5500 Series security appliances such as the the Cisco PIX 506E, the Cisco PIX 525 Firewall, and the ASA 5520 Firewall.
