For office network systems located anywhere in the state of Washington, Progent's Microsoft and Cisco certified technicians can provide remote phone help and troubleshooting to solve your computer network issues quickly and cost effectively. Progent has developed world-class expertise, sophisticated tools, and support knowledge bases to identify and fix computer network problems without the high cost and time delays normally associated with in-person technical service dispatches.

If your Washington company is situated outside of the larger metro areas such as Seattle, Spokane, Tacoma, Bellevue, or Vancouver, your nearby network support options may be limited in skills, or not available during an emergency. This can result in a computer network that is unstable or causing productivity loss due to technical issues continuing for too long. Progent’s group of field proven network professionals average more than 10 years of real-world industry experience, in the trenches of network support, performing a extensive variety of technical tasks for a extensive range of clients. This means you obtain not only the technical competency needed for the job, but a professional with proven methods for applying those skills to deliver cost effective network solutions.

Assistance with Choosing an Internet Service Provider and a Service Package
Progent offers access to the affordable services of remote Internet connectivity consultants to help your organization to evaluate or enhance your Internet services so your Internet access solution aligns with your business needs. Support services available from Progent include evaluation of your existing bandwidth use, carrier and service plan comparison and selection, network provisioning, and overseeing a seamless switchover to a different ISP and/or service arrangement. Network provisioning can include optimizing existing routers and switches and configuring new ones, implementing firewalls, and designing dependable Border Gateway Protocol architectures. Progent's ISP, telecommunication carrier and data center vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Offsite DPM-based Backup Service Package
Multi-site backup is a vital part of any full-fledged disaster recovery strategy. Progent’s affordably priced Offsite DPM-based Backup Service Package combines the advanced capabilities of Microsoft Data Protection Manager with the world-class security and availability features of the QTS (formerly Herakles) Internet Data Center in Sacramento to deliver continual, transparent backup for up to 2.5 Terabytes of critical data from one or more of your Windows-powered servers. Progent's service package includes all setup, support, and tracking required for a comprehensive offsite backup system.

Planning and Deployment Support for Cisco's Meraki Indoor and Outdoor Wireless Access Points
Progent's Meraki wireless AP consultants offer remote and onsite support services to assist businesses of any size to plan, install, manage, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist your business to set up and support Cisco's Meraki-based wireless infrastructure for environments that range from a teleworker's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also help you to configure additional Cisco technology including switches, ASR routers and firewalls to build a seamless ecosystem that provides the same connectivity, responsiveness, security, manageability and uptime for wired and Wi-Fi clients irrespective of their mobility or device. (See Meraki switches configuration and management.)

Exchange Server 2016 Migration Support
Progent's certified MS Exchange 2016 Server consultants can assist your business in all phases of your upgrade to Microsoft Exchange 2016 including planning high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; specifying mass storage requirements for your VMs, mailbox databases and logs; setting up hardware load balancing for fault-tolerant client access services; designing, building and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client integration with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Support
Progent's Cisco IP phone and video IP phone consultants can assist you to integrate, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from legacy Voice over IP devices to the newest HD media phones. Progent's consultants can also assist you to integrate your IP phones with Unified CM, formerly known as CallManager, or with Unified CM Express to create a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified Communications Manager applications such as Unified CM IM and Presence Jabber, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's consultants can deliver expertise with any facet of Cisco IP Phone integration including reviewing dial plans, solving IP phone registration issues, setting up SIP trunks and CUBE internetworking, deploying ISR routers with CUBE internetworking capability, and designing UCS server clustering and Cisco SRST systems for survivability.

Convenient Payment via Credit Card
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment options for urgent network support include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net payment terms are available for recurring corporate accounts.

Consulting Expertise for SCVMM 2012
Progent's SCVMM 2012 consulting experts can assist organizations of all sizes to follow leading practices to set up SCVMM 2012 hosts, fabric, storage, and libraries; design, deploy, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class monitoring and reporting. Progent can assist your company to move from an older release of System Center Virtual Machine Manager or from another virtualization management system, and Progent can assist you to optimize and repair your existing SCVMM ecosystem so you get maximum business value.

Progent's Test and Design Lab at the Herakles/QTS Colocation Center
The Progent Test and Training Lab at the QTS Data Center in Sacramento includes a variety of advanced servers and network support infrastructure that can be utilized remotely or on site to facilitate system testing, assessments, capacity modeling, troubleshooting, disaster recovery planning, education, and other purposes to help Progent's customers successfully carry out major IT initiatives.

Microsoft Office 365 Exchange Online Integration with On-premises Exchange
Microsoft supports transparent hybrid environments that combine Office 365 Exchange Online and local Exchange. This allows you to have certain Exchange mailboxes hosted at your on-premises datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can help you with any phase of designing, integrating and troubleshooting your hybrid Exchange solution. Progent's Exchange consultants can deliver as-needed support to help you through stubborn technical problems and also offer extensive project management outsourcing to make sure your hybrid Office 365/Exchange solution is completed on time and on budget. To find out more about Progent's consulting services for integrating Office 365 and on-premises Exchange systems, refer to Office 365 integration with on-premises Exchange.

Design and Deployment Support for Cisco's Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified wireless consultants can help your business to migrate to Aironet wireless access points and Cisco Wi-Fi controllers that are compatible with the recently approved IEEE 802.11ac Wi-Fi standard, making it possible to triple the speed for your Wi-Fi LAN while extending the signal coverage.

Migration Consulting Support for Windows 10
Progent's Microsoft-certified Windows 10 planning and migration experts can assist businesses of any size to assess Windows 10 or to upgrade to Windows 10 from an earlier release of Microsoft Windows. Remote and onsite assessment and migration support for Microsoft Windows 10 offered by Progent include Return on Investment estimates, project management, application and driver compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud solutions, mobile device management, teleworker access, data and identity security, streamlined provisioning and administration, network infrastructure design, wired/wireless convergence, business continuity planning, group and personal training for IT support personnel and end users, and post-migration Call Center support services.

Virtualization Support
Virtual compute, storage and networking technologies allow businesses to optimize utilization, streamline network administration, and enhance workload continuity and data protection. run several virtual servers on a single physical computer. Typical usage scenarios for virtualization are resource consolidation, low-cost hosts for programs that only run on outdated operating systems, and economical isolation of application programming or pilot environments from on-line systems. Progent's virtualization technology engineers offer Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking support services, Microsoft Windows 2008 Hyper-V Virtual Server consulting, VMware vSphere and vCloud deployment, VMware NSX network virtualization architecture and management, and Citrix XenServer virtual server support. Progent can deploy virtual machines to optimize performance, reliability and manageability while simultaneously lowering costs; propose and test disaster recovery plans that reduce productivity loss in the event of a major failure; and deliver ongoing maintenance, troubleshooting, and engineering assistance as virtualization technology advances.

Microsoft Windows Server 2012 Integration Services
Progent's Microsoft-certified Windows Server 2012 R2 consultants can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, create test environments and migration strategies, tune your network infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid environments, train your IT management, team, create a corporate-wide security strategy, automate network management, help with application development, and generate and test a disaster recovery/business continuity plan. If you are considering migrating from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions consultants can help you to assess the benefits of Windows Server 2016 for your environment and design and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud, or hybrid architecture.

Linux Consulting and UNIX/Windows Integration
If your business IT environment combines Linux technology with Microsoft Windows, Progent can assist you to integrate your servers into a cohesive system that allows all your platforms to coexist for simpler management, seamless data exchange, fault tolerance, high throughput, and tight security. If you are creating Linux based-software within an environment that incorporates Microsoft Windows-based servers, workstations, and application software, Progent can provide comprehensive outsourcing that frees you to concentrate on your area of high-value expertise.

Talk to a Progent Network Consultant
To find out how you can get in touch with a Progent computer support expert for remote or onsite support in , phone 1-800-993-9400 or go to Remote Computer Support.














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