If your company IT network is in Washington you can now get fast phone-based help from a UNIX, Linux, Solaris, Apple Mac OS X or CCIE-certified consultant to resolve urgent problems that threaten your computer network. Progent offers the services of one of the largest groups of UNIX and CCIE-certified consulting experts accessible by phone of any independent service organization in the United States. Rates are competitive, charges are by the minute, sign-up is immediate, and support is unbeatable.
In case your Washington business is some distance from more populated metropolitan neighborhoods like Seattle, Spokane, Tacoma, Bellevue, or Vancouver, support from UNIX, Linux, Sun Solaris, or Mac OS X or CCIE-certified engineers is often limited during an urgent situation. This can result in a loss of revenue for your company, angry customers, unproductive workers, and defocused management. By utilizing Progent, you can get in touch with a certified engineer ready to deliver expertise when you have to have it to keep your network operating.
Since Progent bills for telephone-based service on a per-minute basis, your company owes only for support received. Progent requires no initialization fee. Many online service organizations apply significant minimum payments or bill for each quarter hour or more. Progent's fine granularity and straightforward billing policy avoid big tabs for fast fixes.
If your Washington business requires urgent online assistance, learn how to get in touch with Progent's UNIX/Linux, Sun Solaris, Apple Mac OS X, or CCIE consultants by going to Progent's urgent remote help, phoning 1-800-993-9400, or emailing information@progent.com.
What Makes Progent's Online Support Program Special?
Progent's seasoned team of remote consulting engineers has a rich set of world-class information technology knowledge. This allows Progent's remote technical support specialists to deal successfully with the most challenging network trouble faster than is feasible with ordinary independent support firms or with the internal support staff usually available to small or mid-size companies. Progent has delivered phone-based services to companies in every state in America and has refined the tools and skills to fix technical issues economically in many different network environments that feature combinations of UNIX/Linux, Sun Solaris, Mac OS X, Microsoft, and Cisco products.
Progent's UNIX/Linux, Sun Solaris, Apple Mac OS X, and CISCO CCIE service specialists have qualified for professional credentials such as Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Progent's remote service team members also hold a variety of high-level Cisco certifications such as Cisco Certified Internet Expert (CCIE) in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
In order to help businesses that run environments based on a combination of UNIX/Linux and Microsoft technology, Progent's online service group can provide the assistance of support specialists who hold prestigious Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). For delivering advanced security consulting, Progent offers phone-based support from engineers who have earned major security certifications such as Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) engineers. The scope of Progent's technical knowledge combined with Progent's group approach to repairing technical problems streamlines service escalation, when called for, to experts with relevant background to deal with particularly intractable problems. This speeds up remediation of serious problems, prevents system unavailability, and minimizes maintenance bills.
For companies anywhere in Washington, Progent offers immediate access to an online UNIX, Linux, Solaris, Apple Mac OS X specialist for urgent help to fix technical problems that are damaging your business and are outside the comfort zone of your on-hand computer support group. Progent's UNIX, Linux, Sun Solaris, Mac OS X, and CCIE-qualified network experts can interface with your network with advanced remote support tools in order to deliver quick and affordable diagnosis and remediation of serious network problems.
Troubleshooting Services Progent's Remote Support Experts Can Offer Your Washington Business
Progent's online professionals are qualified to provide advanced support for an extensive set of UNIX, Cisco, and Microsoft solutions including:
Online Expertise for UNIX, Linux, Solaris, and Apple Mac Environments
Progent's UNIX, Linux, Sun Solaris, and Mac OS X online technical support staff can help Washington small businesses to maintain a large set of IT products and technologies that include system architecture, email solutions, security expertise for networks and company processes, Windows coexistence with UNIX/Linux, Sun Solaris, or Apple Mac systems, virtual server technologies for processor economization and streamlined management, and migration from no-longer supported applications to current environments powered by newer versions of UNIX, Linux, Solaris, Apple Mac, or Windows.
Cisco Systems Network Architecture and Security Solutions
Progent is unmatched in the network support industry for providing immediate and affordable access to Cisco CCIEs. Cisco-certified CCIEs are elite network professionals who earn this advanced credential by passing thorough testing given by Cisco Systems. The vast majority of CCIEs work for big enterprises or nationwide Internet service providers, and consequently their help is not easily available to smaller companies.
Progent is among the few IT technology service organizations that ensures that Cisco CCIEs stay accessible to support small and medium sized organizations. In addition, Progent can provide fast access to a Cisco CCIE by telephone so that you can get immediate support for urgent network issues that are impacting your productivity but are outside the experience of your local system support group. Progent's CCIE engineers can connect to your network by utilizing secure on-line troubleshooting tools in order to execute fast and cost-effective diagnosis and resolution of urgent system anomalies.
CCIE and CCNP authorized consultants from Progent can help you to architect, setup, and support a converged network infrastructure that can streamline business processes, cut expenses, and accelerate the path to profitability. By providing Cisco routers experience with Catalyst switches support and Cisco wireless products integration assistance, Progent can dramatically improve the strategic value of your information network in Washington. For more information concerning Progent's expertise in Cisco Systems infrastructure, refer to Cisco Systems Network Professional Support.
Gold Partner for Online Technical Support for Microsoft Windows
Progent's Microsoft-certified experts offer phone-based network repair and IT support for all Microsoft server and office productivity solutions. Designated a Microsoft Gold Certified Partner, Progent can deliver your business the services of support engineers who can show you how to deploy, troubleshoot and administer every Microsoft Windows Server including Microsoft Windows 2003 Server, SQL Server, ISA Server, Biztalk Server, Microsoft Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Microsoft Application Center, Microsoft SharePoint Portal Server, Microsoft Virtual Server 2005, Project Server, and Operations Manager 2007 and MOM 2005. To read more information about Progent's support for MS server products, go to MS Netservers Consulting Support.
CISM, CISA and CISSP Qualified Security Experts
Progent provides you access to certified CISA and CISM security professionals who can deliver a range of security solutions to improve the defenses of your UNIX, Linux, Sun Solaris, or Apple Mac OS X network against attacks or help your business to recover promptly from an attack. Security services available from Progent include: in depth security analysis utilizing platforms such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from malicious assaults; configuring firewalls; establishing safe techniques for off-site and mobile access; protecting your messaging infrastructure against spam and directory harvest attacks; and offering round-the-clock network monitoring. For more information on Progent's security services for small businesses, refer to Progent's Engineering Expertise for System Security.
Applications Services: Education, Development, Integration
Progent's Apple Mac experts can support the creative aspect of Macintosh computing by providing help services and education in imaging, audio, and motion video. Progent's consultants can provide expertise in a range of Apple Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special jobs such as scanning or digitizing audio or video or setting up an audio/video post production studio.
Progent's Application Experts Group offers in-depth consulting expertise and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for Microsoft applications such as CRM, MS Project, MS Office Word, and Office Excel. For more about Progent's expertise, programming, and education services for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, go to Progent's Business Application Experts Group.
Help Desk Call Center Service and Outsourcing
Progent offers several service offerings for Help Desk Call Center assistance that include UNIX, Linux, Solaris, Apple Mac OS X, Cisco Systems and Microsoft Help Desk Call Center Outsourcing Support Services, Virtual Help Desk Services, and Helpdesk Consulting and Staffing.
Progent's Help Desk Call Center Outsourcing Services are designed primarily for small companies who require the immediate accessibility of a professional Help Desk Call Center with effective telephone support and the ability to escalate problems, but who have limited funds and IT management resources. Progent’s Virtual Help Desk is a transparent extension of your current Call Center resources. Progent can operate as a primary Help Desk for your business, represent an escalation resource for the most challenging network problems, or be ready in overflow situations when your ordinary resources are swamped. Progent's Call Center Consulting Services can assist you in building an efficient new Help Desk or improving your current one, evaluating or programming Help Desk Call Center application software to address the particular requirements of your company, or adding temporary staff to operate online with your in-house Call Center resources to deal with high-demand scenarios like system upgrades.
Progent is a Microsoft Gold Partner as well as a certified Cisco Systems Partner and Progent's Call Center staff of experienced UNIX, Linux, Sun Solaris, Apple Mac, Cisco and Microsoft experts can give your clients fast contact with a large support team with extensive experience in telephone-based support and online repair service for small and midsize business information systems. Progent's concentration is on giving the Help Desk a respected reputation as a significant driver of company performance, and Progent's aim is to resolve rather than just document problems. For more information about Progent's Call Center support, go to Progent's Help Desk Services.
Progent's Remote Technical Support Technologies
Progent has developed a collection of optimized tools, evolved over many years of field experience, focused on allowing the highest quality of service for delivering online engineering support and troubleshooting for small company information networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco Systems, Netscreen and Watchguard. Secure VPN offsite access allows the engineers of Progent's remote service group to interface to your environment without violating network security.
Progent's sophisticated customer support database application includes extensive histories for all support delivered to Progent's customers. Each authorized Progent team engineer has access to the history of support provided to every customer by any team engineer. This history of trouble tickets and resolutions is organized as a conveniently searchable proprietary database that enables Progent's online technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's partnerships with key vendors such as Cisco Systems and Microsoft permit access to other extensive technical support databases as well as to vendors' in-house technical personnel that enable Progent's remote consulting specialists to find the optimal resolutions promptly.
Get in Touch with a UNIX, Linux, Solaris, Mac OS X or Cisco Network Assistance Expert Now
To learn how to get in touch with a UNIX/Linux consultant or a Certified CCIE for urgent remote consulting help in Washington, phone 1-800-993-9400 or go to Urgent Online Computer Support.
Progent's Microsoft Gold certified SQL Server engineers offer an array of support services to help small businesses to plan, deploy, administer, and repair Microsoft SQL 2008 solutions in order to gain the maximum competitive advantage from this advanced RDBM technology. Also, Progent offers expertise for system infrastructure, enterprise-wide security, and software development to increase the business benefit of your information network.
Small to mid-sized businesses can now enjoy all the advantages of Microsoft Operations Manager and also have quick access to Progent’s Microsoft and Cisco certified IT consulting experts. With Progent's affordably priced IT service packages, mid-size businesses can select a basic MOM-based co-sourcing package with server monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing solution. Progent supports Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to offer small company information systems enterprise-class reliability, security and productivity.
Progent’s high availability inter-site connectivity and fault tolerant system connection professionals can help small companies achieve non-stop Interoffice connectivity via fully redundant networks featuring transparent failover. Progent’s CCIE engineers can design and implement fault tolerant Inter-office connections supported by non-stop EIGRP network routers or non-stop OSPF deployment of Cisco routers. Progent can demonstrate how redundant connections and automatic fail-over can provide economical non-stop interoffice connectivity.
Progent's Computer Help Desk Outsourcing Support Services are intended specifically for small businesses who require immediate access to a Help Desk Call Center with expert phone support and full escalation capability but who must operate within a modest information technology budget. Important components of Progent's Help Desk Outsourcing Support Services are Helpdesk Phone Support,
Secure Remote Access Support, System Evaluation, Problem Prioritization, Virtual Help Desk Services, By-the-Minute Billing, and Help Desk Call Center Software Selection and Deployment.
Microsoft Windows Server Update Services enables network managers to install and track the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Software Update Services, network support personnel can completely and effortlessly manage the distribution of patches that are released via Microsoft Update to servers and desktops in a company. Progent can assist you with technical details of the initial configuration of Microsoft Software Update Services such as planning the Microsoft WSUS deployment, setting up client's workstations, establishing the Group Policy settings, and ensuring your Microsoft Windows Server Update Services GPO is linked to an Active Directory container that makes sense for your network environment.
Progent provides several basic types of Helpdesk services : Microsoft Call Center Outsourcing Services, Virtual Helpdesk Support, and Call Center Consulting and Staffing Services. Progent is a Microsoft Gold Certified Partner and Progent's Help Desk staff of certified Microsoft and Cisco experts gives your customers convenient access to a dependable technical group with years of experience providing phone support and online repair for networks powered by Microsoft products. Progent's concentration is on earning the support Help Desk a respected image as a key contributor to company productivity. Progent's goal is to resolve rather than merely report problems.
Progent's Virtual Data Center hosting services offer small and midsize companies a variety of benefits including lower capital expenditures, savings on operational expense, better management focus, world-class protection, greater availability, and business continuity..
Cisco's current connectivity devices and technologies enable a new generation of data center architecture that allows ongoing improvements in server, storage, LAN/WAN infrastructure, and application solutions in a manageable and cost-effective manner. Progent can assist businesses to select and implement Cisco's networking technology to create a solid architecture for your data center and streamline your data center functionality in vital areas including processor and disk utilization, end-to-end security enforcement, server consolidation, regulatory compliance, and disaster recovery.
With Catalyst switches for small and mid-size companies, Cisco allows organizations to gain the full benefits of bringing intelligent services into their IT infrastructures. Cisco's switch technology allows you to enable features to make your network infrastructure highly available to accommodate real-time needs, scalable to support growth, safe enough to guard confidential data, and designed for prioritizing and controlling traffic flows to streamline system operations. Progent's CCIE and CCNP certified consultants can show you how to pick out and integrate Cisco switches appropriate for your company. In addition, Progent's CISSP certified security specialists can show you how to develop a strategic protection plan and configure Cisco Catalyst switches so they help enforce your security policies. Catalyst switches that Progent provides expertise for include the Cisco Catalyst Express 500 switches, Catalyst 3750 switches, Catalyst 4948 switches, and Catalyst 6500 Series Switches.
Even if your company has a small network support staff and a modest IT budget, your information system can still feature the same high availability and responsiveness that once required a large internal service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-certified network professionals, the latest system management products for 24x7 monitoring and threshold alarms, and economical support programs such as a help desk service to keep your vital business applications and servers operating. Progent's 24x7 Network Management Services include round-the-clock system monitoring, server monitoring, and application monitoring to cut support expenses, fix trouble spots quickly, and prepare for issues before they degrade system performance. Progent is experienced at installing System Center 2005, part of Microsoft’s Dynamic Systems Initiative powered by Microsoft Operations Manager (Microsoft MOM) to perform comprehensive process management. Progent can help with MOM 2000 and Microsoft Operations Manager 2005 to give small company networks enterprise-class reliability, security and performance.
