For small company computer networks located in the state of Washington, Progent's Microsoft and Cisco authorized technical experts can provide phone support and troubleshooting to repair your network systems issues fast and cost effectively. Progent has developed enterprise-class expertise, advanced software utilities, and support knowledge bases to diagnose and resolve computer network problems while avoiding the high cost and time delays normally associated with on-site service dispatches.

If your Washington business is located outside of the larger metropolitan areas such as Seattle, Spokane, Tacoma, Bellevue, or Vancouver, your nearby network support choices may be limited in skills, or unavailable during a crisis. This results in a network environment that is unpredictable or causing efficiency loss due to technical issues persisting for too long. Progentís team of expert network professionals average more than 10 years of real-world industry experience, in the trenches of computer network support, performing a extensive range of technical projects for a broad range of customers. This means you get not only the technical expertise needed for the task, but a consultant with field proven methods for applying those skills to assist with cost effective network solutions.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX consultant to help you plan, deploy, manage and repair VMware vSphere-powered virtualization solution for local datacenters, cloud environments, or hybrid systems. Progent's VMware vSphere and NSX consulting team offer world-class knowledge for deploying and integrating VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery. Progent offers extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and hybrid cloud environments that provide high uptime, data security, and application mobility.

Broad and In-depth Expertise with Office Networks
Progentís team of more than 80 computer network experts means clients can take advantage of the leverage of over a thousand years of cumulative experience and shared information to fix the most difficult system issues. Progentís certified network engineers have the know-how to come up with solutions fast and implement them affordably.

Cisco Unified Communications Manager and Cisco Unified CM Express Integration and Troubleshooting
Cisco Unified Communications Manager (Unified CM), formerly named CallManager, is the heart of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express offer a borderless IP-PBX solution by integrating with unified messaging applications like Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's CCIE-certified CUCM experts can help with any facet of CUCM setup and debugging in areas such as integrating Voice over IP phones and video phones, reviewing dial plans, setting up SIP PSTN trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE networking support, designing UCS server clustering solutions for survivability, and integration with Exchange Server.

Online Support for Windows and Cisco-based Network Environments
Progentís Technical Response Center offers expert remote technical support for Microsoft and Cisco-based systems anywhere in the U.S. Progent's certified professionals have the knowledge and experience to help you to analyze and resolve complex network problems rapidly and cost effectively. The breadth of technical expertise represented by Progent's staff of consultants allows them to escalate even the most challenging problems to the right subject matter experts as required. Whether you require occasional phone support and remote repair or continuing availability of a Helpdesk Technical Response Center, Progent's experts can provide your company with enterprise-level expertise without the high cost and management hassle of maintaining a large in-house IT organization.

Easy Payment Options
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's convenient payment alternatives for urgent network assistance include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net 15 terms are available for established corporate accounts.

Easy Sign-on and Billing Structure
Progent has made it easy to be a client. Progent requests no complicated contracts, no minimum commitments, no retainer fees, and no minimum job fee for services delivered during regular business hours. All consulting time is fully documented and billed to the actual minutes used. Per-minute invoicing avoids situations in which customers are charged big dollars for quick repairs. Your company is charged only for the services you get.

Microsoft Exchange Server 2016 Migration Services
Progent's Microsoft Exchange 2016 Server consultants can help your business in any and all facets of your migration to Exchange 2016 such as planning high availability architecture for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your VMs, databases and logs; setting up hardware load balancing for fault-tolerant CAS services; designing, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

Progent's Integration and Development Support for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to streamline their operations by automating key sales functions such as listings, orders, shipments, fulfillment, and reports. By leveraging Amazon's vast online selling environment and automating their sales processes, vendors can broaden their market, reduce their cost of sales, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and training so you can cut development time and get to market quickly.

ProSight WAN Watch Infrastructure Management
Progentís ProSight WAN Watch network infrastructure monitoring and management service makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or resolving performance bottlenecks. Read more about Progent's entire ProSight family of value-priced network monitoring and management services for small and mid-size organizations.

Remote Server Monitoring with System Center Operations Manager Operations Manager
Progent offers a range of network maintenance packages based on System Center Operations Manager technology. Progent's remote, 24x7 server monitoring makes your computer network support proactive rather than reactive. By anticipating emerging problems before they result in system downtime, Progent's automated server monitoring can keep your network free of untimely and expensive service interruptions.

Expert Wireless Engineering and Support Services
Progent's wireless integration consultants offer wide-ranging expertise in the integration and maintenance of wireless information technology and can assist your IT team to design, configure, administer and troubleshoot wireless ecosystems that are compliant, resilient, expandable, easy to administer and operate, ready to handle your vital applications, and seamlessly integrated into hybrid cloud environments. Online and onsite support provided by Progent span a variety of wireless technologies such as smartphone and tablet management, Wi-Fi infrastructure planning and installation, Wi-Fi site surveys, wireless IP phone configuration and troubleshooting, and building-to-building wireless integration.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP trunk consultants and Cisco CUBE integration experts can assist your business to design, integrate, maintain, debug and upgrade Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks. Progent offers cost-effective online or on-premises expertise to help companies to move smoothly to a productive unified communications network that delivers accelerated return on investment. Progent's Gold-certified Microsoft unified communications consultants can help you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms like Skype for Business or Lync for access to a SIP-based IP PSTN trunk.

Planning, Integration and Support Expertise for System center 2012 R2
Progent's Microsoft System Center consultants have more than a decade of experience deploying, maintaining and fixing the core platforms that make up Microsoft System Center and can assist you to plan, install, support, and repair your System Center 2012 R2 solution to optimize the uptime and performance of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and local and Cloud-based fabric. Progent also can provide System Center 2016 upgrade consulting to assist your organization to move to the latest version of System Center from an older release or from another IT management platform to deliver the advantages of enterprise-class provisioning, management automation, security and compliance, plus infrastructure and critical application performance monitoring.

Contact a Progent Computer Consultant
To see how you can get in touch with a Progent computer support expert for online or on-premises assistance in , phone 1-800-993-9400 or go to Online Computer Support.

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