For small business networks located within the state of Washington, Progent's Microsoft and Cisco qualified technical team members can deliver online help and remote troubleshooting to solve your computer system problems fast and affordably. Progent has developed top-notch expertise, software tools, and support knowledge bases to diagnose and resolve IT problems without the expense and delays associated with onsite technical service visits.

If your Washington business is situated outside of the larger metropolitan areas such as Seattle, Spokane, Tacoma, Bellevue, or Vancouver, your nearby computer support options may be limited in expertise, or not available during an emergency. This results in a network that is unusable or causing efficiency loss due to technical problems going unresolved for too long. Progentís staff of expert network professionals average more than 12 years of real-world industry experience, in the trenches of network systems support, performing a broad variety of technical projects for a varied range of clients. This means you get not only the technical expertise needed for the task, but an expert with proven methods for applying those skills to deliver affordable network solutions.

ProSight LAN Watch Server and Desktop Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so that all potential issues can be addressed before they have a chance to impact your network. Learn about Progent's entire ProSight line of low-cost managed services for small and mid-size businesses.

Full Array of Security Assistance
Progent's , CISSP, CISM, and ISSAP certified security consultants can help you to perform complete security assessments, recover quickly from virus and worm attacks, set up firewalls, configure safe techniques for off-site and mobile connectivity, deploy spam filtering and email encryption, and create a company-wide security strategy built around round-the-clock automated monitoring. Progent's ProSight family of remote security monitoring and management services includes ProSight Active Security Monitoring for behavior-based threat detection and ProSight Enhanced Security Protection (ESP) for unified endpoint security.

Cisco Voice over IP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can assist your business to configure, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from legacy VoIP devices to the latest HD media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Cisco Unified CM, originally known as CallManager, or with Cisco Unified CM Express to build a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified Communications Manager applications such as Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent's consultants can provide support with any facet of Cisco IP Phone integration including reviewing dial plans, solving QoS, setting up SIP trunks and CUBE session border controllers, installing ISR G2 routers with CUBE internetworking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) consultants and data leakage protection consultants can assist you to configure Progent's ProSight Email Guard Security Gateway to enforce your content policies for scanning the content of outbound email messages and attachments and preventing users from sending confidential or unauthorized data or spam. ProSight Email Guard's outbound email content filtering technology can also help avoid reputation loss and keep compliant with industry security standards and government mandates such as HIPPA, Sarbanes-Oxley and PCI DSS. Learn more about Progent's entire ProSight portfolio of affordable outsourced network management services for small and mid-size businesses.

Consulting and Troubleshooting Services for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager consulting experts can assist organizations of any size to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and library resources; plan, deploy, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM with SCOM 2012 for comprehensive monitoring. Progent can assist you to migrate from a legacy release of SCVMM or from another management system, and Progent can show you how you to optimize and troubleshoot your existing SCVMM 2012 environment to make sure you realize maximum return on investment. Progent can also provide SCVMM 2016 migration expertise to assist you to design and execute a smooth migration from Virtual Machine Manager 2012 to SCVMM 2016 in order to benefit from stronger assurance capabilities, more affordable VMM storage options, and other improvements.

NetApp SAN Storage Solutions
Progent offers enterprise clients remote or on-premises NetApp SAN consulting support for NetApp's complete line of SAN storage software and hardware products including Data ONTAP data management, MetroCluster, FlexPod private cloud architecture, SnapMirror data replication, SnapVauly continuous D2D backup, Virtual Storage Console for VMware vSphere, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Components of NetApp SAN storage technology supported by Progent include SAN dsign, cloud integration, virtualization, migrations, transparent updates, storage management, information assurance, high availability, and remediation. Progent can provide Tier 3 support to assist you to resolve problems with NetApp SAN storage environments efficiently based on leading practices.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX consultant to help you design, deploy, administer and repair VMware vSphere-powered virtualization ecosystem for local datacenters, private and public clouds, or hybrid systems. Progent's VMware vSphere and vCloud consulting team can provide advanced expertise for installing and integrating VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery. Progent has extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, fault tolerance, and application mobility.

Microsoft Dynamics GP (Great Plains) Customization and Training
Dynamics GP 2015 R2 introduces a new design that enhances cloud readiness, works with popular handheld devices, permits single sign-on with Azure Active Directory, and tightens security. Progent's certified Dynamics GP 2015 R2 consultants and developers have the broad knowledge and experience to address the many technical and business issues associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist your organization to perform a smooth migration that will optimize the return on your investment in this mission-critical product.

64-bit Processing Migration Support Services
Progentís 64-bit upgrade experts can assist your organization to enhance your servers and workstations affordably from 32 to 64 bits. Progent can assist you to understand the risks and advantages of migrating to 64-bit computing, plan an economical upgrade process that minimizes business interruptions, and deliver timely online support to assist your organization to configure 64-bit software and application software on your current computers. Progent's Microsoft-certified consultants can assist you to integrate the 64-bit versions of Microsoft platforms like Microsoft Windows Server, Exchange Server, Windows 10, and Microsoft Office Excel.

Microsoft Office Access Application Programming
Progent's Microsoft Access consulting experts can provide cost-effective remote support for all editions of Office Access including desktop and browser-based versions and can provide expert support for Access application development, database conversion, performance tuning, BI reporting, and troubleshooting. Progent also can provide custom webinar classes for Access programming and database management.

Microsoft Exchange 2010 Upgrade Help
Progent's Microsoft-certified Exchange Server 2010 consultants can assist your organization to manage and debug your existing Exchange 2010 Server deployment or provide the expertise of certified Exchange 2016 professionals and Office 365 Exchange Online consultants to help you assess the benefits of migrating to a modern edition of Microsoft Exchange that delivers fast return on investment by increasing your productivity, lowering the expense of equipment and support, streamlining administration, and integrating your vital communications platforms.

Linux Support Services and Linux/Windows Integration
If your company IT environment mixes Linux technology with Windows, Progent can help you to integrate your servers into a cohesive system that permits all your operating systems to coexist peacefully for easy management, seamless data exchange, high availability, enhanced throughput, and tight security. If you are creating Linux applications on a network that includes Microsoft-powered servers, desktops, and applications, Progent can provide comprehensive network outsourcing that allows you to concentrate on your area of expertise.

Virtualization Expertise
Virtualization technologies enable IT organizations to maximize utilization, simplify network operations, and improve workload availability and security. operate several virtual machines on a single physical processor. Typical applications for virtualization are resource consolidation, low-cost platforms for programs that require outdated OS software, and economical quarantining of application programming or pilot environments from production ones. Progent's virtualization technology engineers can provide Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtualization consulting, Windows Server Hyper-V Virtual Server consulting, VMware vSphere and vCloud deployment, VMware NSX network virtualization design and management, and Citrix XenServer assistance. Progent can install virtual servers to optimize performance, fault tolerance and manageability while at the same time lowering costs; propose and validate business recovery strategies that reduce downtown in case of a catastrophe; and deliver continuing maintenance, troubleshooting, and consulting services as computer technology evolves.

Talk to a Progent Computer Support Expert
To find out how to get in touch with a Progent computer consultant for online or onsite expertise in , phone 1-800-993-9400 or go to Remote Computer Support.

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