for Business Information Technology Network Systems: Remote Help and Repair
For small company network systems located throughout the state of Washington, Progent's Microsoft and Cisco certified engineers can provide phone assistance and remote troubleshooting to resolve your network systems troubles fast and affordably. Progent has developed top-notch skills, sophisticated utilities, and support knowledge bases to diagnose and resolve IT problems while avoiding the cost and delays normally associated with on-site technical service calls.
If your Washington company is located beyond the larger metro areas such as Seattle, Spokane, Tacoma, Bellevue, or Vancouver, your local network support choices may be limited in skills, or not available during a crisis. This results in a network environment that is unpredictable or causing productivity loss due to technical problems persisting for too long. Progent’s group of seasoned network professionals average more than 10 years of real-world industry experience, in the trenches of network systems support, performing a broad variety of technical projects for a varied range of clients. This means you obtain not only the technical competency needed for the job, but a consultant with demonstrated methods for applying those skills to provide affordable network solutions.
World-class Cisco Help from Experienced CCIE-certified Consultants
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) engineers have earned a designation reserved for the most proven experts for designing, architecting, configuring, implementing, and troubleshooting a diverse range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s worldwide, and attaining certification involves comprehensive verification through written testing and hands-on lab testing to ensure that CCIE’s can use knowledge to real world problems. CCIE’s have a strong fundamental knowledge of core networking technologies and protocols that allow for quickly creating multi-vendor solutions.
Broad and In-depth Expertise with Business Networks
Progent’s team of 60+ network consultants means clients benefit from the leverage of 800 years of combined experience and shared knowledge base to repair the most vexing computer issues. Progent has the know-how to identify fixes quickly and implement them affordably.
VPN Access for Popular Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
Eliminate Dependence on Freelance Consultants
By creating a relationship with a full-service support organization such as Progent rather than with a freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without support during a crisis.
Remote Computer Network Administration
Remote access tools and technologies have improved to the point that there is rarely a need for on-site access to servers in order to provide effective support. With the addition of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be performed remotely by Progent consultants. Remote network administration services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.
Team Approach to Service and Technical Problem Escalation
Computer networks have grown increasingly complex, and even many small business computer networks incorporate software and hardware solutions from many different vendors, which leads to further integration complexity. It is very difficult for even the most capable individual to have deep knowledge in all areas of computer technology, or extensive practical experience in the thousands of hardware and software brands, models, and versions of software that can deployed by small companies. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to fix complex technical issues efficiently, at the least expense to you.
Voice over IP Design and Support Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you successfully deploy Cisco VoIP technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your environment is optimized to support VoIP, help you select and deploy Cisco components appropriate for your current situation and future growth plans, and business goals, and integrate your VoIP solution with technology from other vendors.
Sun Solaris Services
Progent offers your company access to expert certified Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. Progent’s can provide consultants to support Sun Solaris co-existence with Microsoft and Linux-based networks and can also help you plan migrations between Microsoft and UNIX-based environments.
One-stop Shopping for Comprehensive IT Support Services
Progent can act as a single source for most IT support needs for small organizations. While focused on supporting products from Microsoft and Cisco, Progent engineers regularly work with installing, supporting, integrating and troubleshooting solutions from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
Network Monitoring
Progent offers an assortment of Network Support Packages based on the sophisticated monitoring capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your network environment and identifies issues before they can disrupt your network.
Progent is a Certified Cisco Partner with on-staff Cisco-qualified consultants available to help you to install or maintain Cisco-powered network solutions. As a Registered Partner for Cisco, Progent can provide the services of Progent's on-staff CCIE-qualified professionals with expertise in planning, implementing and repairing network environments powered by Cisco technology. Because Progent is also a Microsoft Gold Certified Partner and offers world-class support for a wide variety of business software, Progent can show you how to assist you to find comprehensive IT solutions that optimize the business value of your information system. Cisco's industry-leading line of connectivity hardware and software supported by Progent includes PIX 500 Series and ASA 5500 Series firewalls, secure high-bandwidth and multi-function routers, Cisco Aironet wireless access points and bridges, VoIP phones and systems, Cisco Catalyst switches, as well as protection and Virtual Private Network (VPN) technology.
Progent delivers the services of Microsoft and Cisco-qualified IT support professionals to show clients economical alternatives to help businesses optimize the benefits of Microsoft and Cisco technology. For environments that range from small offices to nationwide enterprises, Progent's expert engineers can show you how to improve your information system's e-mail infrastructure, security, availability, performance, and network administration.
Progent's Microsoft and Cisco authorized Consultants offer several service programs to help mid-size and large organizations create a cost-effective and successful in-house Network Support Helpdesk. Progent's help desk consulting services include ROI evaluation, process study and improvement, executive reporting, training of internal staff, and documentation of processes. Progent's Software Selection and Deployment Services help businesses analyze the various top level Help Desk application programs on the market and decide what packages might be excessively expensive, miss key functions, or align poorly with your company's business goals. Progent also provides short-term staffing for organizations who need to augment their internal Help Desk staff for occasional tasks or to fill in for vacationing or incapacitated personnel.
Progent’s Microsoft certified consultants can provide small and mid-sized companies expert Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis platform that opens the door to the rapid development of advanced business programs that can give your company a competitive edge. SQL Server provides core support for XML and the ability to query across the Internet and outside the corporate firewall. In addition to offering consulting, support and problem solving services, Progent’s SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your information network. Progent can also help you migrate from earlier editions of Microsoft SQL Server to SQL Server 2005.
The technical demands of the Microsoft .NET components bundled with Microsoft Small Business Server calls for a computer support expert with hands-on experience planning and integrating seamless, end-to-end business technology solutions. Progent's Microsoft SBS Server consultants have an average of more than a decade of background integrating business networks based on Microsoft platforms. This experience ensures you success in installing, managing, and maintaining IT environments that include the Microsoft SBS 2003 line of servers and productivity software.
Progent's Microsoft-certified Systems Management Server consulting professionals have extensive background helping small and mid-size businesses save time and money by deploying SMS 2003 to streamline configuration and change tasks. Progent can show you how to use Systems Management Server to reduce change and configuration administration expenses, enhance system security, improve output by keeping software up-to-date, ensure compliance with software licenses, and record software usage profiles to help you arrive at informed purchasing choices. Progent can help you benefit from SMS 2003's money-saving capabilities for automated software deployment and application deployment, security patch control, asset management, plus software and hardware inventory. Progent's experience with offsite support can further amplify the economic benefits of Microsoft SMS 2003 and Progent's CISSP-certified consultants and CISM-certified security experts can help you develop a comprehensive security strategy that uses the cutting-edge security features of SMS 2003. Progent also provides high-end support for Microsoft Operations Manager (MOM), which is a vital part of Microsoft's System Center 2005 platform for automated information system management.
Broadwing is the first carrier to complete a fully optically switched network delivering low latency and maximum performance. Broadwing Communications offers a rich spectrum of data transports including Broadwing T1, Point-to-Point T1, DS3, DSL, ISDN, and Asynchronous Transfer Mode. Broadwing also provides Voice over IP solutions as well as switched and dedicated voice long distance. Progent has an agent relationship with Broadwing Communications and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to help you integrate Broadwing Communications carrier services to build a world-class, cohesive communications network on a realistic budget.
When performing consulting projects for corporate clients, Progent uses a phased approach based on defined milestones in order to meet budgetary, scheduling and engineering goals while reducing business disruption. Progent's Enterprise Services Project Methodology follows accepted project management standards based on the best practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, architecture proposals, pilots, design adjustments, and expert implementation. All phases are recorded to make available a detailed description of technical services performed and to assist in downstream network maintenance.
Progent's SonicWALL experts can show you how to pick, deploy, and manage the SonicWALL Firewall, VPN and SonicWALL PRO product line and can offer training to allow you to manage SonicWALL protection appliances. Progent's CISSP certified consultants, CISM certified security engineers, and CISA certified IS security audit consultants can help you design an end-to-end network protection plan, including written policies, and build protection into your corporate practices.
Progent's Microsoft Exchange Hosting Services offer a world-class data center that features backed-up power and cooling systems, 24x7 staffed security and operations center, and fault-tolerant connections to tier-1 Internet service companies. Hosted Exchange servers are configured as virtual machines for high availability, easy expandability, and rapid restoration. Services feature complete incorporation with your business network, connectivity with handheld communication devices, continual monitoring of performance and network security, spam filtering, security update and service pack control, Help Desk Call Center services, per-day backup, and comprehensive email management services.
Progent's Mac consultants can support the creative facets of Macintosh computing by providing help services and education in imaging, audio, and motion video. Progent's support professionals offer help in a variety of Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special projects such as capturing or digitizing audio or video or setting up an audio/video post production studio.
Network Consultants for SharePoint Server Configuration
Progent's Microsoft-certified consultants can help you evaluate the business justification for deploying Microsoft SharePoint Server 2007, consult with you on the appropriate version of Microsoft SharePoint for your circumstances, offer setup and deployment expertise, help you to install Microsoft SQL Server as a supporting database, optimize your network integrity, integrate your standard and custom application programs to operate with SharePoint Server 2007, develop a company-wide security strategy that incorporates portal technology, and deliver maintenance and Help Desk support.
