For office network systems located throughout the state of Washington, Progent's Microsoft and Cisco certified technicians can provide online assistance and troubleshooting to resolve your network troubles fast and cost effectively. Progent has developed enterprise-level skills, sophisticated tools, and support knowledge bases to diagnose and repair IT problems without the cost and time delays associated with in-person service calls.

If your Washington organization is situated beyond the larger metropolitan areas such as Seattle, Spokane, Tacoma, Bellevue, or Vancouver, your nearby computer network support choices may be limited in skills, or not available during an emergency. This results in a computer network that is unpredictable or causing wasted time due to technical problems going unresolved for too long. Progent’s staff of network professionals average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a large range of technical projects for a varied range of customers. This means you obtain not only the technical expertise needed for the task, but a consultant with demonstrated methods for applying that expertise to deliver affordable network solutions.

Juniper Networks Consulting Services
Progent's Juniper Networks-authorized network engineers can assist your company to design and implement Juniper Firewall and VPN technology, optimize and troubleshoot your network infrastructure, and migrate efficiently from discontinued products to the latest releases. Progent's Junos OS consultants offer support for Juniper's flagship network control software to enable your business to streamline the management and strengthen the protection of your Juniper Networks VPN devices, multi-access gateways, and switches. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS software platforms and can help organizations manage environments that incorporate a combination of Juniper's OS platforms.

World-class Cisco Support from Experienced CCIE-certified Engineers
Progent’s elite group of Cisco certified CCIE network engineers have been awarded a designation reserved for only the most accomplished specialists for designing, programming, installing, and troubleshooting a wide array of Cisco network and interconnectivity solutions. There are only 7,000 CCIE’s around the world, and attaining this distinction requires extensive verification of competency through written examinations and hands-on testing to make sure that CCIE’s know how to apply theory to real-world problems. CCIE’s have a fundamental understanding of core networking concepts and protocols that enable rapidly crafting multi-vendor solutions.

Apple iPhone Integration
Progent's iPhone and iPad integration consultants offer affordable online assistance to help your business to plan, deploy, and troubleshoot any aspect of your iPhone and Windows integration efforts and is available for quick tasks to help you get past specific technical bottlenecks or long-term engagements to help you complete business-critical initiatives on schedule and within budget. Progent has experience in local, cloud-centric, or hybrid networks and can help you build or support a highly available, secure and efficient network infrastructure that aligns with your mode of computing. Progent also offers remote or onsite training for individuals or groups to show you how to manage and use your iPhones and iPads in a safe, collaborative ecosystem that optimizes the business value of your IT system.

NetApp MetroCluster Disaster Discovery Software
NetApp MetroCluster is a disaster recovery platform that uses failover storage clustering along with continual replication to deliver rapid, zero RPO disaster recovery between sites that are up to 300km apart from each other. Progent can provide online or on-premises access to a NetApp MetroCluster expert who can help you to plan, configure, administer, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that aligns with your technical needs and budget. Progent can make sure you adhere to leading practices for configuring your MetroCluster environment by providing help with tasks like assigning disk pools, determining aggregate layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, implementing a tiebreaker, designing a configuration replication network between your storage clusters, and verifying your DR system to show adherence with information assurance standards and government requirements.

Broad Experience with Microsoft's Leading Server Technology
Progent provides broad expertise in Microsoft’s leading server systems. Progent offers Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment, Windows 2008 R2 support, Microsoft Windows Server 2003 design services, Windows 2000 Server upgrade support, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 management, Exchange 2007 technical support, SQL Server 2016 integration and development, and Microsoft SQL Server 2012 and 2014 consulting and technical support.

Microsoft Project Server Setup and Support
Progent's certified Microsoft Project Server and Project Online consultants offer advanced online and on-premises support services for Microsoft Project Server as well as for all Microsoft products that work closely with Microsoft Project Server. Services provided by Progent include Project Professional and Project Web App planning and support, SharePoint Server 2013 design and deployment, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 programming and troubleshooting, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 management,Office Excel and Office 365 Excel development, plus PowerPoint and Visio webinar classes. Progent offers access to Cisco-certified CCIE consultants to assist you to optimize your environment to accommodate local, branch office, at-home, and mobile users so they can use Microsoft Project Server to work together securely and productively. Progent's network security consultants can assist your IT team to plan and police security policies that protect sensitive business data without disrupting the efficient sharing of legitimate information.

Temporary Chief Information Officer Support Services
Progent can supply companies with an IT management professional who can function as a temporary or part-time CIO. This experienced technology officer can offer strategic direction to help you to deploy sensible technology to improve business operations so they match better with your business objectives. Your company can create and implement a well conceived information technology plan without absorbing the expense of a full-time senior IT executive. Important services Progent's part-time CIO can carry out include strategic planning, planning IT budgets, creating and tracking models for TCO and ROI, reengineering business processes, negotiating contracts with vendors, establishing security and compliance policies, business impact analysis, streamlining network management, computer desktop support solutions, patch tracking, and business continuity preparedness.

Exchange 2016 Upgrade Services
Progent's Microsoft Exchange Server 2016 consultants can help you in all facets of your migration to Exchange Server 2016 such as planning high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V strategy; determining storage capacity required for your virtual machines, databases and log files; configuring hardware load balancing for high-availability client access services; designing, building and testing Exchange and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Business Intelligence Reporting and Analytics Consulting and Development
Progent’s BI reporting experts offer remote and on premises expertise to help you with any aspect of business intelligence reporting ranging from debugging or enhancing applications to designing and implementing a comprehensive business intelligence solution. Progent's management reporting consultants can help you to maintain your current reporting system, help you to migrate reports and databases from an outdated reporting product to a current solution, and provide custom remote training tailored to your specific requirements. Progent’s business reporting and analytics professionals can provide expertise in all popular business intelligence reporting tools such as Microsoft's SQL Server BI suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins such as Power Pivot and Power View, and Report Builder.

Responsiveness of Progent's TRC for Online Computer Support
Progent's Technical Response Center (TRC) is committed to delivering the highest quality of remote computer support possible for urgent as well as non-critical issues. For urgent problems that affect many workers, crucial personnel, or a mission-critical program, the TRC is set up to respond within an hour. For standard issues, the TRC will within two hours. Regardless of criticality, your trouble ticket will be generated promptly and correctly, You will be sent a confirmation from the trouble ticket system, and the TRC will check with you on each resolved problem to make sure you are satisfied with the outcome and willing to close the trouble ticket. Learn more details concerning Progent's Technical Response Center Customer Commitment.

Microsoft Azure Integration Consulting Services
Progent's Azure planning and integration experts can help you with every aspect of Microsoft Azure integration including requirements analysis, readiness evaluation, system design, pre-production testing, deployment, automated management, performance optimization, license controls, disaster recovery preparedness, security planning, and compliance assessment. Progent can assist you to set up and debug firewall appliances and VPN tunnels so your users can safely access to Azure services, and Progent's Microsoft-certified consultants can assist you integrate key Microsoft platforms to run in Azure including Microsoft Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist your organization to set up a hybrid ecosystem that seamlessly integrates on-premises datacenters with Azure services.

Management Support for Microsoft Lync Server 2013
Microsoft Lync Server 2013 allows businesses of any size to create a manageable and secure communications ecosystem that supports the modern Bring-Your-Own-Device computing model with instant messaging (IM). instant messaging, presence, web conferencing with application sharing, as well as IP and PSTN calling enabled for a broad range of desktop and handheld clients. Progent's Microsoft-certified Lync Server 2013 experts can help your company to evaluate the business benefits of Lync Server 2013, design an on-premises, cloud-resident (via Lync Online) or mixed model appropriate for your present and future goals, implement Lync Server 2013 so as to speed up your return on investment, and deliver live online and onsite training to your IT staff and users. Progent has in-depth expertise in key pieces of a Lync Server 2013 solution that include Windows Server, SQL Server Express and Exchange Server, and Progent can help you to combine Lync 2013 with key Microsoft Office and Office 365 applications such as Outlook, Excel and PowerPoint. If you are already running Lync, Progent's Microsoft Skype for Business Server experts can help you to plan and carry out a smooth upgrade to Skype for Business.

Cisco ASA and PIX Firewall and Firepower Services Expertise
The new ASA 5500-X Family of firewalls with Firepower Services offer significantly more performance than Cisco's previous firewalls and have replaced the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-certified CCIE network consultants can assist you to manage your current PIX or Cisco ASA 5500 security appliances and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and onsite help with ASA 5500-X firewalls with Firepower Services and can assist your company to design, integrate, optimize, administer and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent runbook for restoring applications and services rapidly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and maintain a DR solution powered by VMware SRM.

Talk to a Progent Network Support Expert
To learn how you can get in touch with a Progent network support expert for remote or onsite expertise in , phone 1-800-993-9400 or visit Online Network Support.

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