For office networks located anywhere in the state of Washington, Progent's Microsoft authorized consultants can deliver online help and troubleshooting to resolve your computer system problems fast and affordably. Progent has acquired enterprise-class expertise, software tools, and support knowledge bases to identify and resolve IT problems without the cost and delays associated with on-site technical service visits.

If your Washington organization is situated beyond the larger metropolitan areas such as Seattle, Spokane, Tacoma, Bellevue, or Vancouver, your nearby network support options may be limited in expertise, or unavailable during a crisis. This results in a network environment that is unusable or causing wasted time due to technical problems persisting for too long. Progentís team of seasoned network consultants average more than 10 years of real-world industry experience, in the trenches of computer network support, performing a large range of technical projects for a diverse range of clients. This means you obtain not only the technical know how needed for the job, but a consultant with demonstrated methods for applying that expertise to assist with efficient network solutions.

Microsoft Desktop Virtualization Consulting Services
Microsoft's virtual desktop technologies reduce the work required for IT managers to install applications so that they are consistent throughout an entire workforce, offer the ability to control access to business data, and allow fast installation of additional or upgraded workstations. With Windows Server 2016, the Terminal Services utility has been enhanced and named Remote Desktop Services. Microsoft's innovative Virtual Desktop Infrastructure (VDI) behind Remote Desktop Services streamlines client connectivity, improves performance, tightens data security, unifies administration, and provides a nearly transparent client environment. Progent's Windows Server 2016 consultants can help your company to assess the business advantages of Microsoft's desktop virtualization solutions, set up pilot and on-line deployments, improve your network infrastructure to support virtual clients efficiently, evaluate and resolve security problems, and train your IT managers to follow best practices to achieve maximum payback from client virtualization.

Convenient Payment Methods
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment alternatives for emergency technical support include VISA, MasterCard, American Express, and Discover. Monthly billing and Net payment terms are available for recurring corporate accounts.

CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor accreditation is a recognized achievement that signifies expertise in IS security audit and control. Accredited by ANSI, the CISA accreditation requires that candidates pass a comprehensive examination given by the ISACA international professional group. Progent can provide the services of a CISA-certified network security audit professional trained to help businesses in the fields of IS audit process, IT enforcement, network assets and architecture ROI, IT support, safeguarding of data resources, and business continuity planning.

Integration Expertise for Office 365 Apps and Cloud Services
Office 365 is Microsoft's expanding family of client productivity apps and cloud-hosted services available on a monthly or annual subscription basis. Office 365 programs and cloud services are available in an array of subscription plans intended for markets from individuals and households to global enterprises. Progent can provide fast and affordable remote access to consultants with expertise in Microsoft, macOS, iOS, and Google Android platforms. Progent can help your business to evaluate the wealth of subscription plans available with Office 365 and configure your information network with Office 365 in a way that delivers maximum business value. Progent's Office 365 integration consultants support cross-vendor environments that include Windows, macOS or OS X, and Linux technology. Progent can also help your business to create and manage hybrid networks that transparently combine local and cloud-based products and services.

Simple Engagement and Pricing Structure
Progent's simple per-minute billing policy requires no complex contracts, retainers or hidden charges. Many competitors have minimum charges or other additional fees that increase service. For remote support during normal business hours, you only pay for the actual time spent resolving your problem. If it only takes ten minutes to resolve your problem, then you only pay for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you are charged exclusively for the time when Progent's expert is actually on premises working on your problems. Just Progent's value priced by-the-minute rate. For urgent same-day onsite service calls, you might have to pay for our consultant's travel time, but never a higher emergency rate. Because Progent maintains a large pool of consultants located throughout the entire Northern California service territory, an available consultant is usually near to assist. Progent can in addition provide onsite support to most zip codes in the U.S. within 24 hours of answering a service request. Progent's remote support team has provided assistance to small businesses in every state (Refer to Progent's customer testimonials.)

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's Cisco-certified VoIP experts offer Cisco UC520 consulting support to assist you to manage your legacy UC500 VoIP system or plan and implement an efficient upgrade to a current VoIP solution.

Disaster Recovery/Business Continuity Planning Consulting Services
Progent can provide advanced remote expertise for disaster recovery/business continuity planning, testing, and training to assist your company to respond to possible catastrophes, reduce downtime for your vital network operations, eliminate lost information, and meet regulatory mandates and business requirements. Progent's business continuity experts can work closely with your executive and network administration group to provide risk and business impact evaluation, define dependencies, identify the resources needed to run your organization, prioritize business-critical IT services and define allowable restoration times, qualify hot backup centers, configure secure remote access capability for crucial employees, plan notification mechanisms and assign duties for staff, document a comprehensive recovery plan, and train management and technical staff to execute your business continuity solution. Progent's Windows Server 2016 disaster recovery consultants can assist you to plan and deploy an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud environments utilizing failover cluster tools proven in Microsoft's massive Azure cloud.

Online Support for Windows Server 2008
The sophistication and versatility of Microsoft Windows Server 2008 requires an IT expert with real-world experience and diverse knowledge in architecting and deploying cohesive end-to-end business technology networks. The experience of Progent's Microsoft-certified Windows Server 2008 engineers, averaging over 10 years of background supporting Microsoft-powered technology, assures your success in maintaining and managing your Microsoft Windows Server 2008 environment. Progent's Microsoft-certified Windows Server 2012 R2 consulting experts can also help you to evaluate the benefits of upgrading from Windows Server 2008 to Microsoft Windows Server 2012 R2 or later. If you are considering creating a hybrid architecture that combines local systems with cloud-based services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid integration.

Citrix Virtual Desktop Support Services
Progent's Citrix-certified desktop virtualization consultants can assist your business to plan, install, administer, and troubleshoot a virtualized Windows application delivery and management system by providing Citrix XenDesktop consulting and XenApp support services. Progent's Cisco-certified CCIE network consultants can help you enhance your infrastructure for distributing server and client-side applications, and Progent's remote datacenter support consultants can help you to manage and maintain an off-site datacenter that features high availability, enhanced security, and rapid disaster recovery. Progent's Citrix technology experts can also help you with additional virtualization platforms from Citrix by providing Citrix XenServer consulting services and Citrix Essentials for Hyper-V support.

Cisco IOS software Update Consulting
If your network incorporates Cisco appliances, you may be using an outdated release of IOS, the operating system used in virtually all Cisco router and the latest switches from Cisco. Cisco frequently offers updates to IOS to correct bugs, plug security gaps, or add features. However, updating IOS and other Cisco control software can be a challenge, depending on your Cisco equipment and your system environment. As an example, there may be limitations of internal RAM that might cause a new software release to operate incorrectly. Progent's Cisco CCIE network engineers offer a wide variety of support services related to updating Cisco IOS or any other Cisco software platform such as IOS XR, CallManager or Unified Communications Manager. Progent can perform version audits of your router software, recommend appropriate upgrades, prepare Cisco appliances, transfer software images, activate and verify your new software, tune performance, resolve problems, and teach your IT staff how to utilize any significant new features.

Altaro VM Backup Software for Data Protection and Disaster Recovery
Altaro VM Backup software offers small organizations a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud environments and also supports low-cost cloud backup to Azure Block Blob storage. Headline features include state-of-the-art inline deduplication to cut backup storage requirements, Continuous Data Protection with backup intervals as little as five minutes for minimizing your Recovery Point Objective, military-grade encryption, item-level restore capability for specific files and emails, support for Windows Server Cluster Shared Volumes and VMware vCenter for managing larger deployments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up online VMs with zero downtime. Progent is an Altaro partner and can provide a broad array of services to help you to design, install, manage and troubleshoot a backup/restore solution powered by Altaro VM Backup. To find out more, see Altaro VM Backup Certified Consultants.

Comprehensive Consulting and Support Services for Systems at Colocation Data Centers
There are several hundred world-class colocation centers in the San Francisco Bay Area and larger cities across the U.S., and Progent's colocation center support team can improve your systemís redundancy and performance by helping you select a colocation facility that meets the specific requirements of your company such as geographic location, size, connectivity, budget, and extra additional features and services. Progentís colocation center support services are intended for companies with hardware housed at collocation hosting sites and in need of on-demand on-site service at the co-location facility plus online support from Microsoft and Cisco certified professionals. Progent offers a selection of colo center support services including network topology evaluation, Windows and Linux server integration and maintenance, troubleshooting for server and communications networking, design and deployment of high availability systems, defining and deploying layered security structures, firewall integration and support, configuring load balancing solutions, and creating fault tolerant server cluster systems.

PC and Mobile Device Centralized Administration Consulting
Progent's Microsoft-certified consulting team can provide Configuration Manager 2016 cloud integration, Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment and Microsoft Intune expertise to centralize and simplify the management of your PCs and Cloud-connected mobile devices. Progent can assist you to migrate smoothly to Configuration Manager 2016 from a legacy change management solution or help you to enhance your current SCCM 2016 environment to support your changing IT requirements.

Design and Configuration Support for Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified Wi-Fi experts can provide Cisco Aironet wireless AP consulting and Cisco wireless controller consulting so you can benefit from the 802.11ac Wi-Fi standard to triple the performance for your Wi-Fi LAN while extending the area covered.

Contact a Progent Network Support Expert
To see how to contact a Progent computer consultant for remote or on-premises help in , call 1-800-993-9400 or go to Remote Computer Help.

© 2002- 2019 Progent Corporation. All rights reserved.