West Virginia Computer Network Consulting

If your West Virginia company is located beyond the larger metro areas such as Charleston, Huntington, Morgantown, or Parkersburg, your nearby network support options may be limited in expertise, or not available during a crisis. This results in a network environment that is unpredictable or causing efficiency loss due to technical problems continuing for too long. Progent’s staff of seasoned network engineers average more than twelve years of real-world IT industry experience, in the trenches of network systems support, performing a broad variety of technical projects for a varied range of clients. This means you get not just the technical expertise needed for the task, but an expert with demonstrated methods for applying that expertise to assist with cost effective network solutions.

Strategically Based in Silicon Valley
Progent is strategically located in San Jose's Silicon Valley, an area respected globally for creativity, advanced technology, and top-notch computer experts. Cisco is based in San Jose and Microsoft’s Silicon Valley campus is Microsoft’s largest outside Redmond. Other leading technology companies based in the Silicon Valley / San Francisco region include Google, Apple, Intel Corporation, Yahoo, Sun, Juniper Networks, and Oracle. This area is in addition the location of several of the top ranked universities in the United States. Progent has assembled a world-class group of Microsoft certified consultants and Cisco certified CCIE network engineers from this large resource to form the foundation of Progent’s international staff of information technology specialists.

Software Applications Support Services
Progent's Experts Team offers in-depth consulting expertise in key application areas. By representing a one-stop source for IT generalists and specialists, Progent can tailor quick, affordable and comprehensive IT solutions that align with the individual requirements of your business. Areas of expertise available from Progent include Enterprise Resource Planning, Manufacturing Resource Planning and accounting applications consulting plus consulting and customized training services for Project, Microsoft Excel and Microsoft Word.

Remote Computer Network Administration and Troubleshooting
Remote access tools and technologies have evolved far enough that there is seldom a requirement for on-site contact with servers to deliver effective support service. Remote system support services offered by Progent include operating system setup or upgrades, network diagnostics, data recovery, plus disk and network appliance reconfiguration. For situations that call for in person technical help, Progent can dispatch a service professional to any state and the majority of zip codes in the U.S. within 24 hours.

Eliminate Reliance on Freelance Consultants
By creating a partnership with a full-service IT support organization such as Progent rather than with an individual freelance consultant, your company is ensured fast availability of knowledgeable professionals when you require them. You no longer have to worry that illness, classes, vacations, or conflicting priorities with different clients will leave you with no support when you have an emergency.

Simple Engagement and Pricing Model
Progent makes it simple to be a customer. Progent requires no complex contracts, no minimum commitments, no retainers, and no minimum job fee. All support time is documented in detail and billed to the precise number of minutes used. Per-minute billing avoids situations in which clients are charged major dollars for quick fixes. Your company is billed exclusively for the services you are provided.

Full Portfolio of Security Services
Progent's , CISSP, CISM, and ISSAP certified security consultants can help you to perform complete security evaluations, restore operations rapidly from virus attacks, configure firewalls, configure safe techniques for off-site and mobile access, deploy automated software for defense against viruses, spam, and directory harvest attacks, and develop a company-wide security plan built around round-the-clock automated network monitoring.

Powerful Remote Access Tools
Sophisticated remote support tool and seasoned technicians and engineers combine to allow Progent to solve most IT problems quickly and affordably. Progent is a leader in remote repair and system monitoring, and as a Microsoft Gold Certified Partner Progent's technical team members have the advantage of a broad range of Microsoft support utilities, technical information, and extensive education.

Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, an honor given exclusively to the highest tier of companies that operate closely with Microsoft, have shown technical expertise, and have verified client references. Microsoft Gold Partners are required to maintain large staffs of IT professionals who have undertaken comprehensive proficiency testing. Microsoft Gold Certified Partners are provided access to special support and training opportunities from Microsoft and early exposure to new software for training and evaluation purposes.

Experienced with a Broad Spectrum of Small Business Networks
Progent’s expert certified team members have provided IT support services to thousands of companies in hundreds of diverse industries, giving Progent a unique perspective on what computer network solutions work and which ones don’t. Progent has provided remote IT service to businesses in every state in the U.S. and offers on-site technical help in the majority of zip codes. Progent regularly receives client testimonials attesting to the excellence of Progent's support staff.

Expert Network Services for Internet Data Centers
Progent provides remote support for many customers whose network environments are hosted in Secure Data Centers, and can easily do so for any data center in America. Progent’s lengthy experience in providing remote technical support for collocation data center environments allows us to help clients design and implement flexible and reliable remote support solutions that simplify the job for both Progent and customer support staff. Progent’s own IT infrastructure of 50+ servers is deployed in three separate data centers in Northern California, and is entirely supported remotely.

Anti-Virus and Anti-Spam Protection via Managed Services
Progent has teamed up with Postini to offer an affordable, complete package to keep your corporate mail server free of spam and viruses. E-Mail Guard is a managed service built around Postini’s Perimeter Manager technology that handles the security and management of corporate email by delivering continuously upgraded spam and virus protection, email content filtering, and defense against email-borne directory harvest and DoS attacks. E-Mail Guard also provides monitoring, analysis, and content management utilities plus outbound filtering to assist you to diagnose your mail system and specify and enforce corporate email policy.

Detailed Service Documentation
Progent produces complete and detailed documentation of all service work to ensure customers do not feel like a hostage to their IT service provider. Progent sends e-mail documentation of services shortly after completion of each support interaction, and also encloses a printed copy along with monthly billings. Comprehensive IT service documentation makes it easier for clients to transfer to a new support organization or assume more service responsibilities in house. Good support documentation also give IT managers the visibility needed to evaluate maintenance services and develop more realistic IT budgets.

Custom Application Development
Progent can provide experienced application software architects and developers for creating custom business applications in areas such as eCommerce, external and internal web sites, MS Dynamics Great Plains financials customization and education, Microsoft Dynamics NAV consulting, and specialized management reports. Progent has experience with both simple and substantial software development tasks for companies of all sizes.