West Virginia Computer Consultant for Business IT Networks: Remote Consulting and Troubleshooting
For small company computer networks located within the state of West Virginia, Progent's Microsoft and Cisco certified engineers can provide phone support and troubleshooting to repair your network systems troubles quickly and cost effectively. Progent has developed top-notch expertise, advanced software tools and support databases to identify and repair computer network problems absent the cost and delays associated with onsite service dispatches.
If your West Virginia organization is situated outside of the larger metropolitan areas such as Charleston, Huntington, Morgantown, or Parkersburg, your nearby computer network support choices may be limited in skills, or unavailable during an emergency. This can result in a office network that is unpredictable or causing wasted time due to technical issues persisting for too long. Progent’s group of expert network engineers average more than ten years of real-world industry experience, in the trenches of network support, performing a extensive range of technical projects for a extensive range of customers. This means you obtain not just the technical know how needed for the task, but a professional with demonstrated methods for applying that expertise to provide excellent network solutions.
World-class Cisco Support from Experienced CCIE-certified Engineers
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) consultants have earned a designation reserved for the most proven experts for designing, architecting, configuring, setting up, and debugging a diverse range of Cisco network and interconnectivity solutions. There are only 7000 CCIE’s around the world, and attaining certification involves comprehensive proof through written testing and hands-on lab testing to ensure that CCIE’s can use knowledge to real world problems. CCIE’s have a strong fundamental knowledge of core networking technologies and protocols that allow for quickly crafting multi-vendor solutions.
Best Practices Applied Nationwide
Many businesses located far from areas with plentiful expert consultants resort to untrained or inexperienced local consultants for critical IT support services. This can result in a system that is unstable or unable to meet business needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a broad range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a repeatable fashion.
VPN Access for Leading Remote Access Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the consultants at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Powerful Remote Access Utilities
Efficient remote access tools and experienced technicians and engineers combine to enable Progent to solve most IT problems quickly and affordably. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's technical team members have the advantage of a wide range of Microsoft support tools, technical databases, and extensive on-going training.
Software Applications Consulting
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can customize fast, cost effective and complete IT solutions that fit the individual needs of your business. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM support and training, plus consulting and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
Nationwide Remote Support for Microsoft Windows and Cisco-based Networks
Progent’s Technical Response Center offers expert remote support for Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the expertise to help you troubleshoot and solve complex network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the most difficult problems to appropriate specialists as required.
Expert Network Services for Internet Data Centers
Progent provides network support for many customers whose network environments are hosted in Secure Data Centers, and can easily do so for any data center in America. Progent’s lengthy experience in working remotely with collocation data center environments allows us to assist clients design and implement flexible and reliable remote support solutions that ease the job for both Progent and client support staff. Progent’s own IT infrastructure of 50+ servers is implemented in three separate data centers in Northern California, and is fully supported remotely.
Experienced with a Wide Range of Small Business Networks
Progent’s expert certified team members have provided Information Technology support services to thousands of organizations in hundreds of diverse industries, giving Progent a unique real-world experience on what network solutions work and which ones don’t.
Voice over IP Design and Support
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you successfully deploy Cisco VoIP technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your network is optimized to support VoIP, help you select and deploy Cisco components appropriate for your current situation and future growth plans, and business goals, and integrate your VoIP solution with solutions from other vendors.
Network Monitoring Expertise
Progent offers a range of Network Support Packages based on the proactive problem solving capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your information system and identifies issues before they can disrupt your network.
Virus and Spam Protection via Managed Services
Progent has partnered with Postini to offer an affordable, complete solution to keep your company mail server free of spam and viruses. E-Mail Guard is a hosted service based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus filtering, email content filtering, and protection from email-based directory harvest and denial of service attacks. E-Mail Guard also includes monitoring, reporting and content management utilities plus outbound filtering to help you troubleshoot your mail system and define and enforce corporate email policy.
One-stop Shopping for Completed Network Support Services
Progent can act as a single source for most network support needs for businesses. While focused on supporting environments from Microsoft and Cisco, Progent consultants frequently work with installing, supporting, integrating and troubleshooting products from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
Progent’s experienced Cisco IT security consultants provide expert PIX and ASA Firewall consulting services including infrastructure design, integration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack protection, and secure access services. Ranging from compact, plug-and-play desktop devices for small and home offices to modular enterprise-class products, Cisco PIX and ASA Firewalls provide advanced protection, high throughput, and excellent availability for network environments of all sizes. PIX and ASA Firewalls are based on a proven, purpose-built platform,minimizing possible OS-specific security gaps. PIX firewalls offer multiple integrated security and networking services, including cutting edge application-aware firewall services, VoIP and multimedia security, interoffice and mobile access IPSec VPN connectivity, smart networking services, and comprehensive management options. Cisco's ASA 5500 Series leverage technology proven in firewalls from Cisco's PIX 500 family. Progent’s network security experts can show you how to choose and deploy any PIX or ASA firewalls including the PIX 515E Firewall, the PIX 525 Firewall, and the ASA 5520 Firewall.
Progent is a Microsoft Gold Certified Partner with special competencies such as Information Worker Solutions. Microsoft Gold Certified Partners are the elite Microsoft Business Partners who receive the top client endorsement and enjoy the tightest working relationship with Microsoft. The understanding, skills, and dedication required to earn the status of Microsoft Gold Partner pays dividends to Progent's customers by enabling Progent to provide your business better solutions for your IT network.
Cisco has developed an extensive array of routers including routers designed to provide the protection, performance, and availability levels required by small and mid-size businesses. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved reliability and system availability. Progent can show you how to select and integrate Cisco routers to establish a reliable foundation for your network and to make it easy to grow as you support new users, open new offices, deploy new services, open your network to customers and partners, and manage an increasingly mobile workforce. Progent can provide expertise in a range of routers powered by Cisco's IOS operating system, including the Cisco Small Business 100, the Cisco 800 Series Routers, Cisco 2800 and 7200 Integrated Services Routers, as well as legacy 1700 and 2600 Routers.
Progent offers the services of Cisco switches experts to deliver seasoned network planning and support services for information networks based on Cisco switching technology. Cisco switches implement exceptional Quality of Service to help make sure that data traffic is classified and prioritized, and that bottlenecks are minimized. Configuration of Quality of Service for a Cisco switch is greatly simplified through automatic QoS, a feature that finds Cisco IP phones and automatically programs the switch for the necessary classification and egress staging. This streamlines data prioritization and system throughput without requiring your IT department to design a complicated switch program. Through the Cisco Catalyst switches for small and midsized businesses, Cisco enables organizations to realize the full benefits of putting smart services into their networks. A Cisco network switch makes it practical to deploy abilities that make the network infrastructure consistently able to accommodate real-time tasks, expandable to accommodate growth, secure enough to guard sensitive data, and capable of classifying and managing traffic. Progent’s Cisco-certified IT professionals can help you choose and deploy a Cisco Ethernet switch to optimize your network’s throughput and availability.
E-Mail Guard represents a comprehensive service for defending against spam and virus attacks. E-Mail Guard addresses the security and administration of company email by offering continually updated spam and virus filtering, policy administration, content filtering, and defense against email-based DHA and denial of service attacks. E-Mail Guard also includes monitoring, management and analysis utilities as well as outbound email filtering to let you repair your e-mail system and define and enforce corporate security policy.
If you have a company information system with 10 to 50 desktop users, Progent's IT outsourcing services free your business from dependence on single independent service provider while giving you cost-effective and dependable access to high-quality technical expertise. By providing network consulting service when you require it, providing advanced knowledge for critical applications, offering value-added services such as automated network monitoring, and billing only for support you use, Progent gives you an affordable way for maximizing the business value of your small business information system. Progent is the intelligent way for small businesses to create and support a robust and safe information system and to have fast access to the skilled consulting typically restricted to businesses who can support a sizeable internal IT organization.
Windows Enterprise Directory demands extensive hands-on experience to integrate efficiently across a large corporation. Progent’s Microsoft certified consultants are skilled in designing, integrating, and maintaining sophisticated Enterprise Active Directory installations. Progent’s areas of proven competence with Microsoft Windows 2003 AD include replication issues, multi-domain partition design, repair of corrupted AD objects, dealing with legacy beta version configuration objects in production Active Directory systems, and repair of failed configurations of AD and Active Directory-associated programs.
If your business operates a UNIX or Linux environment or a multi-OS computer system, Progent's CISA and CISM-qualified consultants can help your entire enterprise in a broad range of security topics including security management practices, security design and strategies, connection control systems and techniques, software development security, operations security, hardware security, telecommunications, infrastructure and web security, and disaster recovery preparedness. CISM and CISSP stipulate the core skills and worldwide standards of knowledge that information security managers are required to possess. These accreditations give executive management the assurance that consultants who have earned their CISM or CISSP qualification have the background and knowledge to deliver effective security management and engineering services.
Progent can supply companies in the San Francisco Bay Area and major cities across the U.S. with experts to show how to deploy Microsoft Project, integrate the program with popular applications such as Microsoft Outlook and Excel, and provide 1-on-1 training. Progent's engineers can help your business build and support a secure, robust IT system foundation to run your Microsoft Project tasks. Progent can also help enable corporate project management success by setting up MS Project Server.
E-Mail Guard from Postini provides constantly updated spam and virus filtering, content filtering, and protection from e-mail-borne directory harvesting and DSA attacks. Progent is a Postini partner and support specialist. If your company is too small to purchase for a standard Postini license, you can still get the use of Postini’s Perimeter Management technology through Progent’s E-Mail Guard anti-spam and virus protection aggregation offering. Progent’s expert email protection professionals can show you how to devise an email defense plan that incorporates anti-spam and anti-virus products and processes.
Progent's Apple Mac experts can promote the creative facets of Mac computing by providing help services and education in graphics, audio, and motion video. Progent's consultants can provide help in a variety of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special jobs such as scanning or digitizing audio or video or configuring an audio/video post production studio.
Progent's Microsoft authorized experts provide several service programs to help mid-size and large businesses develop a cost-effective and successful in-house Computer Support Helpdesk. Progent's help desk consulting services include Return on Investment evaluation, process study and improvement, management reporting, education of internal staff, and documentation of processes. Progent's Software Selection and Integration Services help organizations sift through the various top level Help Desk software packages on the market and determine what products may be excessively costly, miss critical features, or align poorly with your organization's business goals. Progent also offers short-term staffing for companies who want to reinforce their internal Help Desk team for special tasks or to substitute for absent or incapacitated personnel.
For businesses with a combination of Mac and Microsoft Windows desktops, Microsoft has two products for running Windows applications on Apple systems: VirtualPC for Mac and Remote Desktop Connection Client for Mac. Progent's Apple-certified Macintosh experts can show you how to set up Virtual PC or Remote Desktop Connection Client for Mac so you can run Windows software on Macintosh workstations.
