For small business networks located within the state of West Virginia, Progent's Microsoft and Cisco qualified technical team members can deliver online support and remote troubleshooting to repair your network problems quickly and cost effectively. Progent has developed enterprise-class skills, sophisticated utilities, and support knowledge bases to troubleshoot and fix IT problems while avoiding the expense and delays associated with on-site service dispatches.

If your West Virginia company is located beyond the larger metro areas such as Charleston, Huntington, Morgantown, or Parkersburg, your nearby computer network support choices may be limited in skills, or unavailable during urgent situations. This can result in a computer network that is unpredictable or causing productivity loss due to technical problems going unresolved for too long. Progentís group of seasoned network consultants average more than twelve years of real-world industry experience, in the trenches of computer network support, performing a extensive variety of technical projects for a broad range of clients. This means you obtain not just the technical competency needed for the task, but a consultant with demonstrated methods for applying those skills to deliver efficient network solutions.

Assistance with Selecting an Internet Service Provider and an Internet Service Package
Progent can provide the affordable services of online Internet connectivity consultants to help your organization to assess or update your Internet services so your Internet access solution matches your business requirements. Services available from Progent's engineers include assessment of your current bandwidth utilization, vendor and service plan comparison and ordering, network provisioning, and overseeing a seamless switchover to a new ISP and/or service plan. Provisioning can include enhancing current routers and switches and deploying additional ones, setting up firewalls, and upgrading fault-tolerant Border Gateway Protocol configurations. Progent's ISP, telecommunication carrier and data center vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Common Examples of Remote Consulting Services Available from Progent for Cisco Routers
Some of the popular online Cisco router consulting services available from Progent's certified Cisco experts include setting up hostname, IP addressing, routing maps, clock, and user accounts; setting up iBGP, aggregation, static or BGP to EIGRP redistribution, and ECN gateways; reviewing policy based routing to MPLS, routing tables, and BGP peering; installing current IOS image; setting up and confirming router failover; troubleshooting VPN tunnel and routing problems; making a network diagram and documenting router setup; plus security and availability strategy.

Consulting and Support Services for Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016)
System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of network management products and is designed to offer a unified mechanism for deploying and administering virtualized fabric and services across hybrid environments that can incorporate on-premises and hosted datacenters and Microsoft Azure services. Progent's SCVMM 2016 consulting experts can assist organizations of any size with any aspect of building, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization topology, help you upgrade smoothly from older versions of Virtual Machine Manager, develop processes for creating and deploying VMs and VM hosts, implement fault-tolerant compute and storage clusters, connect your datacenter resources with public clouds, set up virtual switches, develop and debug PowerShell scripts, and help you evaluate the strategic advantages of new capabilities like Storage Spaces Direct and Shielded VMs. Progent's certified virtualization professionals offer world-class Hyper-V consulting and VMware vSphere expertise.

Disaster Recovery/Business Continuity Planning Consulting Support
Progent's disaster recovery consulting experts can show you how to create a disaster recovery plan to prepare for a total data center outage. Progent can help you develop a comprehensive disaster recovery solution that incorporates scheduled disaster recovery assessments and testing so that when a disaster takes place, you reduce lost productivity. Progent's Microsoft and Cisco-certified consultants can also help you to build an affordable, non-stop network solution that addresses availability issues involving a broad array of network technologies and processes. Progent's business continuity specialists can help your company to deal with the broader problems related to keeping your business functioning after a disaster by taking into account not just information technology issues but additional issues like notifying key personnel, moving into temporary work space, acquiring replacement vehicles, finding substitute employees, and submitting regulatory reports. Progent's Windows Server 2016 disaster recovery/business continuity consultants can show you how to plan and deploy a cost-effective disaster recovery/business continuity solution for hybrid cloud environments utilizing failover cluster tools proven in Microsoft's Azure cloud.

ProSight Network Audits for Checking Network Infrastructure Health
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner and more secure AD environment. Both options also provide the ongoing benefits of advanced remote network monitoring and management (RMM) technology. These benefits can include simpler network management, better compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. For details about ProSight Network Audits and to see sample reports, go to ProSight Network Audits.

Microsoft Virtual Desktop Consulting
Microsoft's desktop virtualization technologies lower the effort needed for IT managers to set up software programs so they are consistent across a corporate workforce, provide the power to control access to critical data, and allow fast deployment of additional or updated desktops. In Windows Server 2008 R2, the Terminal Services utility has been revamped and named Remote Desktop Services. Microsoft's new Virtual Desktop Infrastructure (VDI) behind RDS simplifies desktop access, improves responsiveness, strengthens security, unifies management, and provides an almost transparent client environment. Progent's Windows Server 2008 R2 engineers can assist you to evaluate the business advantages of Microsoft's desktop virtualization solutions, set up test and on-line deployments, improve your network architecture to accommodate virtual clients effectively, assess and resolve security problems, and educate your network managers to utilize industry best practices to achieve a fast ROI from client virtualization.

Windows 8.1 Integration Support
Progent's certified Windows 8.1 consulting experts can provide a variety of network consulting services to assist companies of all sizes to install, manage, and support networks that include desktops, notebooks, tablets, or Windows phones based on Windows 8.1. For enterprise customers, Progent's experienced project management consultants can assist to create test environments to evaluate Windows 8.1 and develop and execute Windows 8.1 migration plans based on industry best practices. Progent's consultants can also provide Windows 10 planning and migration help.

Wireless Site Survey
Progentís Wireless Site Survey helps you to plan and install an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless LAN customized for your environment, providing you a WLAN that has the reception, speed, capacity, QoS, data protection, and roaming ability your company requires. Progent's Wireless Site Survey services are available either as an economical remote service or as a more detailed onsite service. Progentís onsite wireless survey includes physical walkthroughs, RF and data protection audits of your current WLAN, analysis of your site's floor plans, measuring for radio frequency contention, RF propagation modeling, selection of optimum locations for customer-requested Wireless Access Points (WAPs) such as Aironet APs, Meraki cloud-managed APs and Apple AirPort devices, and a comprehensive report defining the new WLAN.

Progent is a Certified Microsoft Partner
Progent has been designated by Microsoft as a Certified Partner, an honor given only to the top class of businesses that operate closely with Microsoft, have demonstrated advanced technical skills, and have verified client references. Microsoft-certified Partners are required to maintain large staffs of IT professionals who have completed comprehensive certification testing. Microsoft Certified Partners are provided access to special support and training programs from Microsoft and early exposure to beta software for training and study purposes.

One-stop Shopping for Comprehensive Network Consulting Services
Progent can be a single source for the majority of IT support requirements for businesses. While concentrated on supporting solutions from Microsoft and Cisco, Progent engineers regularly deploy, configure, and maintain products from leading hardware and software vendors such as Check Point Software, WatchGuard, and SonicWALL. Progent also offers expertise for Apple macOS and OS X and Apple iOS technology, Linux technical help, Citrix Systems consulting, and Juniper Networks integration.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP infrastructure consultants and CUBE integration consultants can assist your business to design, deploy, manage, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks. Progent can provide cost-effective online or on-premises support to assist companies to move efficiently to a modern unified communications network that delivers accelerated return on investment. Progent's certified Microsoft unified communications consultants can help you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications like Skype for Business or Lync for access to a SIP PSTN trunk.

Wireless VoIP Phone Integration
Successful integration of Cisco's wireless VoIP phones typically requires that IT teams configure and fine tune many key pieces of your Wi-Fi infrastructure including APs, switches, Cisco wireless LAN controllers, and network management software. Progent's Cisco wireless IP phone configuration consultants offer online and on-premises support to help you build and maintain a Cisco wireless VoIP phone solution by delivering integration services that range from troubleshooting the configuration of a wireless VoIP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for updating the wireless infrastructure of a campus.

Exchange 2010 Server Upgrade Help
Progent's Microsoft-certified Exchange Server 2010 engineers can help you to evaluate the benefits of Exchange 2010 for your organization and can help you to plan and carry out an economical migration to Exchange 2010 from Exchange Server 2003 or Microsoft Exchange 2K that will provide fast return on investment by increasing your productivity, lowering the cost of equipment and service, streamlining administration, and integrating your key communications technologies.

MS Dynamics GP Support
Progent can provide a Microsoft Dynamics GP (Great Plains) support professional to help your company to maintain and improve your MS Dynamics GP-based business information system. Progent can also assist you to design and deploy an efficient Dynamics GP upgrade from an older system so that you preserve your historical data, increase your protection, extend your financial reporting and analytics, leverage Microsoft Office compatibility, and eliminate network impacts by planning and following an efficient upgrade strategy.

SharePoint Server Consulting Services
Progent's Microsoft-certified SharePoint 2010 engineers and Office SharePoint Server 2007 consultants can help you evaluate the business justification for implementing the current release of SharePoint Server, consult with you on the appropriate edition of Microsoft SharePoint for your application, provide setup and deployment services, help you to install MS SQL Server as a supporting database manager, optimize your network integrity, integrate your off-the-shelf and customized application programs to work with SharePoint, design a company-wide security strategy that incorporates portal solutions, and provide maintenance and Help Desk services.

Web Development Services
If you want to revamp your corporate Web site, create internal Webs for functions like human resources or employee training, establish a powerful Web presence for a new business, or build world-class, database-driven web applications, Progent can provide skilled and experienced web architects and programmers. Progent's experts can also assist your company to host your web solutions by designing and maintaining a protected, dependable server and communications environment featuring remote and wireless access. Services offered by Progent's Experts Team include web Site design, web project management, .ASP and .NET programming, graphics design, and one-on-one classes for leading web site development platforms. For database-driven web applications, Progent offers the help of SQL Server programmers, Oracle developers and DBAs, and MySQL experts.

Contact a Progent Network Support Expert
To learn how you can contact a Progent computer support expert for remote or on-premises help in , call 1-800-993-9400 or go to Online Computer Support.














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