If your business network is in West Virginia you can now get fast phone-based help from a UNIX or CCIE-certified expert to resolve the toughest issues that threaten your network. Progent offers the services of among the largest teams of UNIX, Linux, Solaris, Apple Mac OS X and CCIE-certified support professionals available by phone of any nationwide service organization in the United States. The cost is competitive, billing is per minute, sign-up is immediate, and support is world class.

If your West Virginia network is situated outside of major urban areas like Charleston, Huntington, Morgantown, or Parkersburg, support from UNIX, Linux, Sun Solaris, or Mac OS X or Cisco CCIE experts may be problematic during a crisis. This could mean lost revenue for your business, angry customers, unproductive workers, and distracted executives. By contacting Progent's remote support, you can get in touch with a certified engineer who can offer help when you need it to get your computer network running.

Since Progent charges for online support per minute, your business owes just for support provided. Progent asks for no initialization charge. Many online service companies demand substantial minimum payments or bill for every fifteen minutes or longer. Progent's fine granularity and straightforward billing model save you from big tabs for fast fixes.

If your West Virginia company needs remote help for UNIX, Linux, Sun Solaris, Apple Mac OS X or Cisco technology, go to Progent's phone-based help, call 866-776-4368, or refer to Contact Progent.

What Makes Progent's Remote Technical Support Program Unique?
Progent's experienced team of online support professionals offers a wide range of in-depth computer knowledge. This enables Progent's remote service experts to resolve the most challenging technical problems faster than is possible with typical third-party support firms or with the internal support staff usually found in smaller businesses. Progent has refined the tools and experience to repair technical issues economically in a wide variety of computer environments that feature mixtures of UNIX, Linux, Sun Solaris, Apple Mac OS X, Microsoft Windows, and Cisco products. (Refer to Progent's customer testimonials.)

Progent's UNIX/Linux, Sun Solaris, Apple Mac, and CCIE engineers have qualified for advanced certifications such as Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's online service experts also hold a number of high-level Cisco certifications such as Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

In order to assist companies that operate networks powered by a mix of UNIX/Linux and Microsoft Windows operating systems, Progent's remote support team offers the services of engineers who hold important Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). To provide advanced security expertise, Progent offers remote contact with engineers who hold a variety of security certifications including Certified Information Security Manager (CISM) Engineers, CISSP specialists, and ISSAP engineers. The range of Progent's technical knowledge combined with Progent's group approach to fixing network problems streamlines trouble ticket escalation, if needed, to experts with sufficient competence to resolve particularly tough support calls. This speeds up remediation of emergency network problems, prevents system disruption, and minimizes maintenance bills.

For companies throughout West Virginia, Progent allows virtually instant online contact with UNIX/Linux, Solaris, Mac consultant for critical support to fix information system issues that are threatening productivity but are outside the skill set of your local network maintenance organization. Progent's UNIX/Linux, Solaris, Apple Mac OS X, and Cisco CCIE-qualified support professionals can interface with your computer environment with state-of-the-art remote troubleshooting utilities in order to perform rapid and affordable analysis and remediation of serious network problems.

Troubleshooting Services Progent's Phone-based Support Experts Can Offer Your West Virginia Business
Progent's network engineers can offer expert assistance for a comprehensive set of UNIX/Linux, Apple, Cisco, and Microsoft technologies such as:

Online Support Services for UNIX, Linux, Sun Solaris, and Mac OS X Environments
Progent's UNIX, Linux, Solaris, and Apple Mac online technical service staff can help West Virginia companies with a large assortment of IT products and technologies that include network infrastructure, messaging support, security consulting for networks and company processes, Microsoft Windows coexistence with UNIX/Linux, Sun Solaris, or Mac OS X platforms, VMware products for processor economization and centralized management, and transitioning from older applications to contemporary solutions powered by updated versions of UNIX, Linux, Solaris, Mac OS X, or Windows.

Progent's support professionals offer online technical help for computers based on major derivatives of the UNIX platform such as: Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or mainstream Linux packages such as RedHat Linux, SUSE, Debian-GNU and Slackware.

Cisco Network Infrastructure and Security Products
Progent leads the computer support industry for providing fast and affordable communication with Cisco CCIEs. CCIEs are high-level networking engineers who are awarded this prestigious certification by completing intense examinations supervised by Cisco. Usually Cisco CCIEs are hired by big corporations or nationwide Internet service providers, and consequently their help is not readily available to the general public.

Progent is among the few network service providers that ensures that CCIEs are available to assist small and mid-size companies. Also, Progent facilitates fast access to a CCIE via phone so that you can benefit from immediate help for critical network issues that are hurting your business but are outside the experience of your ordinary system maintenance personnel. Progent's CCIE consultants can tie into your environment by utilizing secure on-line support tools to perform rapid and affordable diagnosis and resolution of critical network anomalies. To learn additional information about Progent's expertise in Cisco infrastructure, visit Cisco Technology Engineering Expertise.

Gold Certified Partner for Phone-based Technical Support for Windows
Progent's Microsoft-certified online support engineers can provide network troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Gold Partner and can offer your company the expertise of consulting engineers who can help your company with a wide variety of platform expertise such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 consulting, Windows Server 2008 R2 maintenance, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 monitoring and support, SharePoint 2013 design, Lync implementation and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, SQL Server 2016 integration and programming and SQL Server 2014 consulting, System Center 2016 Operations Manager (SCOM 2016) hybrid cloud monitoring and analytics, System Center 2012 Operations Manager monitoring and reporting, Project Server and Server Online training, Small Business Server support, and Windows Essentials migration and cloud integration.

Qualified System Security Specialists
Progent offers you contact with accredited CISA, CISM, and ISSAP security professionals who offer a variety of system protection solutions that can strengthen the defenses of your UNIX, Linux, Sun Solaris, or Apple Mac OS X environment against assaults or assist you to recover promptly from an assault. Security solutions available from Progent include: extensive security analysis utilizing platforms such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recuperation from malicious assaults; setting up firewalls; planning safe architectures for off-site and mobile access; securing your messaging system from viruses, spam and directory harvest attacks; and implementing round-the-clock network monitoring. For more concerning Progent's security expertise for small and medium-size businesses, go to Progent's Consulting Expertise for System Security.

Applications Support: Online Classes, Programming, Integration
Progent's Apple Mac technology consultants can promote the creative facets of Mac computing by offering consulting services and training in imaging, audio, and motion video. Progent's support professionals offer help in a variety of Apple Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special jobs such as capturing or digitizing audio or video or setting up an audio/video post-production facility.

Progent's Application Experts Group offers professional consulting expertise and education in specific application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for Microsoft applications such as CRM, Office Project, Word, and Office Excel. To read more information concerning Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, refer to Progent's Applications Experts Team.

Help Desk Call Center Support and Outsourcing Options
Progent offers a selection of programs for Help Desk Call Center services that include UNIX/Linux, Sun Solaris, Apple Mac, Cisco and Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Services, and Help Desk Operations Consulting and Staffing Services.

Progent's Call Center Outsourcing Services are intended mainly for businesses who need the immediate availability of a professional Help Desk but who have limited budgets and IT management resources. Progent’s Virtual Help Desk is a transparent extension of your existing Helpdesk staff. Progent can operate as a main Help Desk Call Center for your organization, serve as an escalation resource for tough network problems, or be available in overflow instances when your ordinary resources are swamped. Progent's Call Center Consulting Services can assist you in building an effective new Call Center or enhancing your current one, evaluating or customizing Help Desk Call Center application software to meet the special requirements of your company, or providing temporary staff to operate remotely in conjunction with your internal Call Center group to deal with high-demand scenarios such as system upgrades. To learn more information about Progent's Call Center service and outsourcing, refer to Progent's Call Center Services.

Progent's Remote Support Technologies
Progent's powerful customer support reporting system includes thorough records for all support delivered to Progent's clients. Each authorized Progent staff consultant has the benefit of the details of services provided to each customer by any team member. This archive of issues and resolutions is organized as a readily retrievable proprietary database that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the quality of Progent's technical support improves over time. Progent's certifications with key vendors such as Cisco and Microsoft permit access to additional extensive technical support databases and to manufacturers' in-house technical staff that allow Progent's online consulting specialists to arrive at the best solutions quickly.

Contact a UNIX, Linux, Solaris, Mac OS X or Cisco Technical Assistance Specialist Now
To find out how to get in touch with a UNIX, Linux, Solaris, Mac OS X engineer or a Cisco certified CCIE for emergency online consulting expertise in West Virginia, call 1-800-993-9400 or go to Expert Online Computer Support.

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