If your business computer network is in West Virginia you can depend on fast online contact with a UNIX or CCIE-certified engineer to fix urgent issues involving your computer network. Progent retains one of the most extensive teams of UNIX and Cisco CCIE consultants accessible remotely of any independent service organization in the country. The cost is competitive, charges are by the minute, engagement is quick, and service is world class.

If your West Virginia small business is some distance from larger urban neighborhoods such as Charleston, Huntington, Morgantown, or Parkersburg, help from UNIX, Linux, Sun Solaris, or Mac OS X or Cisco CCIE engineers may be problematic when there's an urgent situation. This can cause a drop in revenue for your company, angry clients, unproductive employees, and defocused management. By calling Progent's remote support, you have access to a qualified engineer ready to provide help whenever you need it to get your system on line.

Since Progent bills for phone help on a per-minute basis, your business pays only for technical help received. Progent asks for no startup charge. Some remote consulting firms apply substantial minimum fees or charge for each quarter hour or more. Progent's one-minute granularity and simple pricing policy avoid unexpectedly large bills for fast solutions.

If your West Virginia business requires technical support for UNIX, Linux, Solaris, macOS and OS X or Cisco technology, go to Progent's online help, phone 866-776-4368, or go to Contact Progent.

Why is Progent's Online Technical Support Program Unique?
Progent's experienced team of online support engineers offers a broad array of world-class computer skills. This allows Progent's online technical support specialists to deal successfully with the most complex technical problems more quickly than is possible with ordinary independent support organizations or with the internal support resources usually available to smaller companies. Progent has developed the tools and skills to repair technical issues economically in many different computer configurations that incorporate combinations of UNIX/Linux, Sun Solaris, Apple macOS and OS X, Microsoft, and Cisco products. (Check out Progent's client testimonials.)

Progent's UNIX, Linux, Solaris, macOS and OS X, and CCIE service specialists have qualified for professional certifications such as Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Progent's remote service experts also have a variety of high-level Cisco certifications including Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.

To assist businesses that operate environments featuring a combination of UNIX/Linux, Apple macOS and OS X, and Microsoft technology, Progent's online support group offers the services of engineers with important Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). To provide high-level security consulting, Progent offers phone-based contact with professionals who hold recognized security credentials including Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP consultants. The range of Progent's expertise combined with Progent's group approach to repairing technical problems allows trouble ticket escalation, if appropriate, to specialists with relevant background to deal with unusually intractable jobs. This speeds up resolutions of urgent problems, prevents network disruption, and minimizes technical support invoices.

For companies anywhere in West Virginia, Progent allows immediate online access to a UNIX, Linux, Sun Solaris, macOS or OS X specialist for urgent expertise to troubleshoot network issues that are affecting your business but are outside the scope of your on-hand IT support organization. Progent's UNIX/Linux, Solaris, Apple macOS and OS X, and Cisco CCIE-qualified service team can connect to your computer environment with advanced remote support tools in order to deliver rapid and economical evaluation and repair of serious network problems.

Troubleshooting Services Progent's Phone-based Consulting Specialists Can Offer Your West Virginia Business
Progent network engineers can offer expert support for a comprehensive set of UNIX, Apple OS X, Cisco, and Microsoft technologies including:

Online Expertise for UNIX, Linux, Sun Solaris, and macOS and OS X Systems
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote network support staff can help West Virginia small businesses to maintain a broad array of information products and technologies that include network infrastructure, messaging solutions, security expertise for networks and business processes, Windows integration with UNIX/Linux, Solaris, or Apple macOS and OS X systems, VMware options for processor economization and streamlined administration, and migration from dated systems to modern solutions based on updated versions of UNIX, Linux, Sun Solaris, Apple macOS and OS X, or MS Windows.

Progent's service experts offer online technical help for computers based on leading variants of the UNIX platform including: macOS and OS X, Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and SGI/Irix or familiar Linux products including RedHat Linux, SUSE, Debian GNU/Linux and Slackware.

Cisco Network Infrastructure and Security Products
Progent is unmatched in the IT consulting arena for offering immediate and economical access to Cisco CCIEs. CCIEs are sought-after networking professionals who are awarded this prestigious credential by passing intense testing supervised by Cisco. Usually CCIEs are hired by big enterprises or national ISPs, and as a result their help is not easily available to smaller companies.

Progent is among the few IT technology service firms that makes sure that CCIEs stay available to support small and mid-size businesses. In addition, Progent facilitates convenient contact with a Cisco CCIE via telephone so that you can benefit from timely assistance for complex system issues that are impacting your business but are outside the experience of your ordinary IT maintenance personnel. Progent's CCIE engineers can access your system by means of the latest on-line support tools to perform quick and cost-effective diagnosis and resolution of critical network anomalies. To find out more concerning Progent's expertise in Cisco network appliances, visit Cisco Network Engineering Services.

Microsoft Partner for Phone-based Technical Support for MS Windows
Progent's Microsoft-qualified remote support experts can deliver computer problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can assist you with a wide variety of platform practice areas including Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration, Windows Server 2008 R2 support, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 maintenance, SharePoint 2013 design, Lync Server 2010 implementation and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring, System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

Certified Network Security Experts
Progent provides you access to certified CISA, CISM, and ISSAP security professionals who can deliver a variety of system protection services to improve the protection of your UNIX/Linux, Solaris, or macOS and OS X network against internal or external threats or assist your business to revive quickly from a breach. Security solutions offered by Progent include: in depth security audits utilizing platforms such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds and Nikto; rapid recovery from malicious attacks; integrating firewalls; planning safe architectures for remote and mobile connectivity; protecting your messaging system from viruses, spam and directory harvest attacks; and setting up continual network monitoring. For more information about Progent's security support for small and medium-size companies, refer to Progent's Engineering Expertise for Network Security.

Applications Services: Training, Custom Development, Problem Solving
Progent's Apple Mac technology experts can support the creative facets of Mac environments by offering consulting services and training in imaging, sound, and video. Progent's consultants offer help in a range of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special jobs such as scanning or digitizing audio or video or setting up an audio/video production facility.

Progent's Application Experts Team can supply professional consulting support and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, MS Office Word, and Microsoft Office Excel. For additional information concerning Progent's expertise, custom programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

Help Desk Service and Outsourcing Alternatives
Progent offers several service offerings for Call Center assistance including UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Support Services, Virtual Help Desk Services, and Call Center Operations Consulting and Staffing.

Progent's Call Center Outsourcing Services are intended primarily for businesses who require the timely accessibility of an effective Help Desk but who have relatively small budgets and IT management resources. Progent’s Virtual Help Desk is a transparent extension of your existing Call Center resources. Progent can operate as a main Help Desk for your organization, serve as an escalation resource for the most challenging technical problems, or be ready in overflow situations when your ordinary resources are swamped. Progent's Help Desk Call Center Consulting Services can aid you in establishing an efficient new Help Desk Call Center or enhancing your current one, evaluating or programming Help Desk Call Center software products to address the special needs of your business, or providing temporary personnel to work online in conjunction with your internal Help Desk Call Center resources to deal with high-demand scenarios like software migrations.

Progent is a Microsoft-Certified Partner and has a skilled team of Cisco-authorized network specialists. Progent's Call Center team of experienced UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft experts are ready to provide your clients convenient communication with a dependable support resource with extensive experience delivering phone help and online repair service for small and medium-size business networks. Progent's concentration is on giving the Help Desk a positive image as a major contributor to business performance, and Progent's goal is to fix rather than merely report problems. To read additional information about Progent's Help Desk service and outsourcing, go to Progent's Help Desk Support.

Progent's Remote Service Technologies
Progent's advanced customer support reporting application includes extensive records for all service delivered to Progent's clients. Every authorized Progent staff consultant has the benefit of the specifics of support provided to every client by any staff engineer. This history of issues and solutions is structured as a readily searchable internal knowledge base that allows Progent's remote support experts to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's certifications with key industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and to vendors' in-house engineering staff that allow Progent's online service specialists to find the optimal solutions quickly.

Contact a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Technical Assistance Expert Now
To see how you can ask a UNIX/Linux engineer or a Certified CCIE for urgent remote consulting assistance in West Virginia, call 1-800-993-9400 or go to Urgent Remote Network Help.

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