For small business networks located anywhere in the state of West Virginia, Progent's Microsoft and Cisco certified technical team members can provide remote phone support and remote troubleshooting to resolve your network troubles quickly and cost effectively. Progent has developed enterprise-class expertise, sophisticated tools, and support databases to diagnose and fix network problems without the cost and delays normally associated with on-site technical service visits.

If your West Virginia company is located outside of the larger metro areas such as Charleston, Huntington, Morgantown, or Parkersburg, your local network systems support options may be limited in expertise, or not available during urgent situations. This can result in a office network that is unusable or causing wasted time due to technical problems going unresolved for too long. Progentís group of field proven network professionals average more than twelve years of real-world industry experience, in the trenches of computer network support, performing a wide variety of technical projects for a extensive range of customers. This means you obtain not only the technical skills needed for the job, but an expert with proven methods for applying those skills to assist with excellent network solutions.

Microsoft Exchange 2016 Upgrade Support Services
Progent's Microsoft Exchange 2016 migration consultants can assist you in any and all phases of your upgrade to Exchange 2016 including planning HA infrastructure for a local, cloud-based or hybrid deployment; CAL licensing requirements for Exchange and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization design; specifying mass storage capacity required for your virtual machines, mailbox databases and logs; setting up hardware load balancing (HLB) for fault-tolerant CAS services; planning, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; creating SSL certs; providing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering with continual replication to provide fast, zero data loss disaster recovery (DR) between datacenters located as far as 300km away from one another. Progent can provide the skills of a certified NetApp MetroCluster expert who can help you to plan, configure, manage, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster environment that meets your functional requirements and budget. Progent can ensure you adhere to leading practices for installing your MetroCluster solution by delivering help with tasks such as assigning disk pools, arranging aggregate and plexes layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker, setting up a configuration replication network between your storage clusters, and verifying your MetroCluster disaster recovery solution to verify adherence with industry standards and government requirements.

Best Practices Applied by Seasoned Consultants
Many organizations situated away from cities with plentiful expert consultants resort to less qualified or inexperienced local consultants for critical network support. This can result in a network that is unstable or unproductive. Progentís team of Microsoft and Cisco certified engineers average over a decade of hands-on industry experience, in the front lines of IT support, providing a wide range of information system tasks for a diverse selection of clients. Consequently, with Progent you receive not only expert computer network skills, but an engineer who follows computer industry best practices in using those skills to solve real-world information network issues successfully and in a repeatable way.

Help with Selecting an Internet Service Provider and a Connection Package
Progent can provide the affordable services of online Internet connectivity consultants to help your organization to evaluate or enhance your ISP services so your Internet access solution matches your business requirements. Services provided by Progent's engineers include evaluation of your current bandwidth utilization, carrier and service plan comparison and ordering, network provisioning, and overseeing a smooth move to a new carrier and/or service plan. Provisioning can include optimizing current routers and switches and deploying new ones, setting up firewalls, and designing fault-tolerant Border Gateway Protocol architectures. Progent's ISP, telecommunication carrier and data center vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification awarded only to the highest tier of companies that work closely with Microsoft, have been tested for technical expertise, and have confirmed customer references. Microsoft Gold Certified Partners must maintain large staffs of Information Technology experts who have completed comprehensive certification testing. Microsoft Gold Partners are given access to special support and training opportunities from Microsoft and early access to new software for training and piloting purposes.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC was founded in 1999 to certify the skill of computer security experts. GIAC certifications are recognized by companies and government organizations throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer help with any of the network security capabilities covered within the GIAC certification including auditing infrastructure security mechanisms, security incident management and response, intrusion detection, web application security and SIEM solutions for compliance with regulatory mandates for reporting events.

Extended Hours Remote Support
Progent's low-priced extended hours online technical support program offers companies 24x7 availability of remote support from Progent's Technical Response Center (TRC). Services offered outside normal work hours include fixing problems with Windows server products, Microsoft Windows desktop troubleshooting, assistance with Microsoft Office applications, network and system backup and restore, and fundamental routing and switching support for Cisco networking products.

Web Site Development
If you need to revamp your corporate Web site, develop internal web sites for functions such as human resources or employee education, build a standout Web presence for a new venture, or build enterprise-class, data-driven web applications, Progent can provide talented and experienced web designers and developers. Progent's consultants can also help you to support your web solutions by building and maintaining a secure, dependable server and connectivity environment featuring remote and mobile connectivity. Services available through Progent's Experts Team include web Site design, web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 classes for popular web site authoring platforms. For database-driven web applications, Progent can provide the services of Microsoft SQL Server developers, Oracle developers and database administrators, and MySQL experts.

Progent's Consulting and Training Support for Office and Office 365
Progent's certified Microsoft Office and Office 365 experts can help businesses of any size to incorporate Microsoft Office desktop and Microsoft Office 365 apps such as Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and OneNote into a seamless productivity solution that offers fast ROI and promotes better business outcomes. Progent can help your company to interface Microsoft Office or Office 365 apps with each other and with additional key Microsoft platforms including SharePoint Server, Exchange Server and SQL Server. Progent can also assist you fix compatibility problems with different releases of Microsoft Office and can provide customized online Office and Office 365 instruction to individuals and teams.

ProSight WAN Watch Infrastructure Monitoring and Management
ProSight WAN Watch network infrastructure management service makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or isolating performance bottlenecks. Find out more about Progent's entire ProSight series of affordable managed services for small organizations.

Get in Touch with a Progent Computer Consultant
To see how you can contact a Progent network consultant for online or on-premises help in , call 1-800-993-9400 or visit Online Network Help.














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