For small business network systems located throughout the state of West Virginia, Progent's Microsoft qualified consultants can deliver remote phone help and troubleshooting to repair your network issues fast and cost effectively. Progent has developed enterprise-class skills, advanced software utilities, and support databases to diagnose and resolve computer network problems while avoiding the expense and time delays normally associated with onsite service calls.

If your West Virginia organization is situated beyond the larger metro areas such as Charleston, Huntington, Morgantown, or Parkersburg, your nearby computer support choices may be limited in skills, or not available during urgent situations. This can result in a network that is unpredictable or causing efficiency loss due to technical problems continuing for too long. Progentís group of network engineers average more than twelve years of real-world computer industry experience, in the trenches of network support, performing a wide variety of technical tasks for a broad range of customers. This means you get not only the technical expertise needed for the task, but a consultant with field proven methods for applying those skills to provide cost effective network solutions.

Easy Engagement and Pricing Structure
Progent's simple by-the-minute billing policy has no complex contracts, retainers or hidden charges. Many other companies have minimum billable time or other extra charges that increase support costs. For remote support from Progent during regular working hours, you pay only for the actual time spent resolving your problem. If it only requires ten minutes to solve your problem, then you are only billed for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you are billed only for the time when a Progent consultant is actually on-site working on your problems. Just Progent's value priced by-the-minute rate. For urgent same-day onsite service calls, you might be billed for our engineerís travel time, but not a higher emergency rate. Because Progent maintains a large pool of consultants located throughout the entire Northern California service territory, an available expert is usually near to help. Progent can in addition offer onsite technical support to the majority of zip codes in the United States within one business day of receiving a support call. Progent's online support team has provided help to small companies in every state in the U.S (Refer to Progent's customer testimonials.)

Progent's Test and Design Lab at the Herakles/Quality Technology Services Internet Data Center
Progent's Test and Training Lab located at the QTS Internet Data Center in Sacramento, California can be used for piloting line-of-business applications, developing efficient system upgrade methodologies, assessing and optimizing performance, planning or validating disaster recovery strategies, resolving compatibility problems, and establishing training systems for new technologies. For Progent clients who lack adequate internal resources to assemble proper test environments, Progent's Test and Training Lab reduces capital outlay and technical risk while keeping vital network projects on schedule.

MS Project Server Integration and Training
Progent's Microsoft Project Server and Project Online consultants can provide advanced online and onsite support for Project Server and for Microsoft platforms that work closely with Microsoft Project Server. Consulting services offered by Progent include Microsoft Project Professional and Project Web App planning and support, SharePoint 2013 design and deployment, SQL Server 2016 integration and development, SQL Server 2014 programming and troubleshooting, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Exchange Server 2010 troubleshooting,Office Excel and Microsoft Office 365 Excel application support, plus PowerPoint and Visio webinar classes. Progent can provide Cisco-certified CCIE engineers to assist you to optimize your infrastructure to accommodate local, branch office, home-based, and mobile workers so that they can utilize Project Server to work together securely and productively. Progent's certified security engineers can assist your IT team to define and enforce security workflows that protect important business information without disrupting the efficient sharing of legitimate information.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering along with synchronous replication to provide fast, zero RPO disaster recovery (DR) between datacenters that are as far as 185 miles apart. Progent can provide the skills of a NetApp MetroCluster consultant who can assist your business to design, configure, administer, update, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster deployment that meets your functional needs and budget. Progent can make sure you follow leading practices for installing your MetroCluster solution by delivering guidance with procedures like assigning shelf IDs, determining aggregate layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, implementing a tiebreaker mechanism, setting up a configuration replication network, and testing your MetroCluster DR solution to prove compliance with industry standards and regulatory requirements.

ProSight Network Audits for Checking Network Health
Prosight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable and safer Active Directory environment. Both options also offer the long-term advantages of cutting-edge remote network monitoring and management technology. These benefits can include simpler management, better compliance with information security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. For more information about ProSight Network Audits and to see sample reports, go to ProSight Network Audits.

Exchange Server 2016 Upgrade Support
Progent's MS Exchange 2016 migration consultants can help you in any and all facets of your upgrade to Microsoft Exchange Server 2016 including planning high availability (HA) system topology for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange 2016 and Microsoft Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization design; determining mass storage capacity required for your VMs, mailbox databases and logs; setting up hardware load balancing for fault-tolerant CAS services; designing, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

World-class Cisco Support from Expert CCIE-certified Consultants
Progent can provide convenient, immediate, and affordable access to Registered Cisco CCIE engineers. CCIEs are recognized networking experts who earn this prestigious classification only as a result of intense examination by Cisco. CCIEs can handle the most complex issues associated with network design, configuration, repair, and support. Progentís CCIE experts work closely with Cisco engineers in identifying issues with Cisco's IOS platform and devising fixes or obtaining patches to resolve problems. Progent offers quick contact with a CCIE by telephone so that you can receive instant assistance for complex network troubles that are impacting worker efficiency but are beyond the scope of your usual IT support providers.

SQL Server 2012 Consulting Services
Progent offers the expertise of certified SQL Server 2012 engineers and seasoned software developers, DBAs, project managers, Cisco-certified network engineers, business continuity planning specialists, and security professionals to assist your business to manage your Microsoft SQL Server 2012 environment and configure an efficient and secure IT infrastructure that lets you realize the full business benefit of SQL Server 2012. Progent can also help your organization to migrate to SQL Server 2016 or move to SQL Server 2014 from SQL Server 2012.

Progent's Consulting and Development Support for Microsoft SQL Server 2014
Microsoft SQL Server 2014 includes significant improvements in critical areas including performance, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first release of SQL Server that incorporates in-memory technology that works seamlessly with all types of applications including OLTP, data warehousing (DWH), and data analytics. Progent's Microsoft SQL Server 2014 consultants can provide efficient online and on-premises consulting services including system design, configuration, management, troubleshooting, and application development services to help businesses of any size to realize maximum business value from their SQL Server 2014 deployment. In case you are currently running SQL Server 2014, Progent can assist you to carry out a cost-effective transition to SQL Server 2016.

Wireless VoIP Phone Integration
Integration of Cisco's wireless VoIP phones usually requires that IT teams set up and fine tune many components of your wireless infrastructure including access points, switches, Cisco wireless LAN controllers, and network management software. Progent's Cisco wireless VoIP phone configuration consultants offer remote and on-premises assistance to help your organization create and administer a Cisco wireless VoIP phone solution by providing services that range from troubleshooting the set up of a wireless IP phone or access point to offering comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi architecture of a campus.

Microsoft Exchange Server 2013 Upgrade Support
Exchange Server 2013 incorporates significant improvements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers important new features plus a revamped structure. These improvements affect key IT areas including ease of administration, availability, security and compliance, operational costs, collaboration, expandability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consultants can deliver online or on-premises expertise to help you administer, tune and debug your Exchange 2013 deployment. Progent can also provide Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you upgrade to a more up to date version of Exchange Server in a local, cloud-hosted, or hybrid deployment.

Cisco Unified Messaging and Collaboration Consulting
Progent can provide online or onsite access to a certified CCIE consultant to help you to design, install, administer and troubleshoot converged communications environments supported by Cisco Unified Communication technology in an in-house, cloud-based, or hybrid cloud environment. Progent's Cisco-certified Unified Communications engineers have in-depth backgrounds assisting companies of all sizes to build collaboration solutions by providing services such as Unified Communications Manager (Unified CM) and CallManager planning and deployment, VoIP phones setup, and wireless IP phone solutions. Progent can help you with Cisco's extensive portfolio of UC applications like Cisco Jabber, WebEx, Cisco Unity Express (CUE), Unified Contact Center Express (CCX), and Unified Attendant Console.

Affordable Network Support Solutions
Many small businesses rely on poor metrics when shopping for a computer consultant. Cost per hour is seldom a reliable measure for value. A consultant with insufficient technical background can take several times longer to perform the identical task than an experienced IT expert. As an example, billing 30% less per hour, but taking three times longer for the same task is not a bargain. Even worse, a poorly architected or implemented IT infrastructure that is undependable and difficult to administer or expand can cost a small business many times over its initial price because of lost productivity. Progent's client testimonials from satisfied businesses throughout the U.S. confirm the effectiveness of Progent's service model and the expertise of Progent's team of IT professionals.

Progent's Customer Testimonials
Progent has delivered remote or onsite IT consulting help to companies in each state in the United States. Many of these customers have shown their appreciation to Progent through testimonials to the quality of Progent's service personnel. Check out Progent's customer testimonials to see what people say about the high level of Progent's consulting services

Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants offer online or on-premises support to help organizations of all sizes to design, implement, maintain, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent can provide in-depth expertise for all the products, technologies and services that go into creating a cohesive Jabber solution such as Cisco network appliances and management tools, Microsoft Office applications, Windows and Mac desktops, iOS and Android smartphones and tablets, SIP trunking, Wi-Fi systems, security and compliance, cloud integration, immersive telepresence systems, PBX products, business continuity, and other pieces of a cohesive collaboration ecosystem.

Talk to a Progent Network Support Expert
To learn how to get in touch with a Progent computer support expert for online or on-premises support in , phone 1-800-993-9400 or go to Remote Network Support.














© 2002- 2019 Progent Corporation. All rights reserved.