West Virginia Network Consultant for Business Information Technology Systems: Remote Assistance and Repair
For small company network systems located in the state of West Virginia, Progent's Microsoft and Cisco certified professionals can provide online assistance and remote troubleshooting to repair your computer network troubles quickly and cost effectively. Progent has developed world-class expertise, advanced software tools and support databases to troubleshoot and fix IT problems absent the high cost and delays normally associated with onsite service dispatches.
If your West Virginia company is situated outside of the larger urban areas such as Charleston, Huntington, Morgantown, or Parkersburg, your nearby computer network support choices may be limited in expertise, or unavailable during urgent situations. This results in a computer network that is unpredictable or causing productivity loss due to technical problems going unresolved for too long. Progent’s group of seasoned network professionals average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a wide range of technical tasks for a diverse range of clients. This means you get not only the technical know how needed for the job, but a professional with demonstrated methods for applying those skills to assist with excellent network solutions.
Best Practices Applied Nationwide
Many businesses located far from areas with plentiful expert engineers resort to untrained or inexperienced local consultants for critical network support services. This can result in a system that is unstable or unable to meet organizational needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified engineers average more than ten years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a broad range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a repeatable fashion.
Broad and In-depth Experience with Business Networks
Progent’s team of 60+ networking consultants means customers benefit from the leverage of 800 years of cumulative experience and shared information base to repair the most difficult IT issues. Progent has the know-how to identify fixes quickly and implement them cost effectively.
Nationwide Remote Support for Windows and Cisco-based Networks
Progent’s Technical Response Center offers remote support for Microsoft and Cisco-based environments anywhere in the United States. Progent's certified experts have the experience to help you troubleshoot and solve tough network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the most difficult problems to appropriate subject matter experts as required.
Full Portfolio of Security Help
Progent's certified security consultants can help you perform complete security audits, recover quickly from set up firewalls, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and create a security strategy with 24x7 monitoring.
Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification awarded exclusively to the top tier of organizations that work closely with Microsoft, have shown IT expertise, and have verified customer references. Microsoft Gold Partners must maintain large staffs of IT experts who have undergone extensive certification testing. Gold Certified Partners are provided access to exclusive support and training programs from Microsoft and early exposure to beta software for training and piloting purposes.
Simple Engagement and Billing Structure
Progent makes it easy to be a customer. Progent requires no complex contracts, no minimum commitments, no retainers, and no minimum support time. All service time is documented in detail and invoiced to the actual minutes utilized.
Phone Support and Remote Troubleshooting
Progent's phone support and remote troubleshooting services give your business the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's consultants can provide your organization with enterprise-level expertise without the high cost and management overhead of maintaining a large in-house IT organization.
Easy Access to Progent's World-Class Team of Microsoft-certified Consultants
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic regions that lack in-depth expertise in Microsoft's latest line of server technologies. All Progent engineers have over ten years of experience working with the Microsoft family of technologies.
Linux Consulting and UNIX/Windows Integration
If your small business network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless dataflow, fault tolerance, enhanced performance and integrated security. If you are developing Linux applications on a network that includes Microsoft-based servers, desktops and software, Progent offers full-service outsourcing that allows you to concentrate on your area of high-value expertise.
Expert Support Services for Internet Data Centers
Progent provides remote support for many customers whose network environments are hosted in Internet Data Centers, and can easily do so for any data center worldwide. Progent’s lengthy experience in working remotely with hosted data center environments allows us to help clients architect and implement flexible and reliable remote support solutions that simplify the job for both Progent and client support staff. Progent’s own IT infrastructure of 50+ servers is running in three separate data centers in Northern California, and is entirely supported remotely.
Virus Protection via Managed Services
Progent has partnered with Postini to offer an affordable, comprehensive solution to keep your company mail server free of spam and viruses. E-Mail Guard is a managed services based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus protection, email content filtering, and protection from email-based directory harvest and denial of service attacks. E-Mail Guard also provides monitoring, reporting and content management utilities plus outbound filtering to help you troubleshoot your email system and define and enforce corporate email policies.
Comprehensive Information Network Security Evaluation
Progent’s CISSP and CISM certified security team members can efficiently perform comprehensive network security audits, firewall evaluation and stealth penetration testing on mission-critical small business information networks.
One-stop Shopping for Completed Network Support Services
Progent can act as a single source for most network support needs for small businesses. While focused on supporting environments from Microsoft and Cisco, Progent engineers frequently work with installing, supporting, integrating and troubleshooting solutions from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
Automated Server Monitoring with Microsoft Operations Manager
Progent offers nationwide remote monitoring services based on Microsoft Operations Manager so that your computer support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your network free of stressful and costly service outages.
When performing consulting projects for corporate clients, Progent follows a phased methodology driven by specified milestones in order to meet financial, timing and engineering targets while minimizing business disruption. Progent's Enterprise Services Project Methodology utilizes industry project management procedures based on the best practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, design recommendations, test models, design adjustments, and professional deployment. All facets are documented to provide a detailed summary of IT services performed and to assist in ongoing system support.
If your office computer system combines Linux technology platforms with Microsoft Windows, Progent can show you how to integrate your IT resources into a unified environment that allows all your OS platforms to coexist for easy management, seamless dataflow, high reliability, superior throughput, and strong protection. Progent's Linux and Windows coexistence assistance services include IT infrastructure integration and service, support for Microsoft Windows services for UNIX (SFU), online server monitoring and management, remote network support and troubleshooting, on-site technical support, and help desk outsourcing.
Progent's Linux consulting experts offer small and mid-size companies and developers help with managing and supporting Linux systems that run with Microsoft-powered networks. Progent offers your business contact with Linux consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of expertise provides you with a convenient one-stop source to show you how to build and manage a protected and robust cross-platform connectivity and communications solution that allows Linux and Microsoft interoperability by integrating Windows with major Linux platforms such as RedHat Linux, SUSE, Mandrake/Mandriva, Debian-GNU, and Slackware.
Progent’s Microsoft certified experts offer small and midsize companies experienced consulting services for Microsoft Operations Manager 2007 and MOM 2005. Operations Manager 2007 and 2005 offer extensible and scalable high-end system management by featuring detailed event management, 24x7 monitoring and alerts, reporting and trend analysis, and network and application-specific intelligence and tasks to increase the control of Windows Server System environments. Through internal application profiles, System Center Operations Manager 2007 and MOM 2005 allow you to isolate your system health issues before they become crises, increase the payback of your IT operations via specified best practices, and support your network operations and senior administrative staff through sharing critical service level and performance information. Progent’s Microsoft Operations Manager consulting engineers have broad field-proven familiarity with Operations Manager 2007 and 2005 and can help your business install and customize MOM in order to maximize the availability and efficiency of your information network.
Cisco's current connectivity products and technologies enable a new generation of data center architecture that permits ongoing improvements in processor, storage, LAN/WAN framework, and application technologies in a manageable and cost-effective manner. Progent can help businesses to select and deploy Cisco's connectivity and security technology to create a firm foundation for your data center and improve your data center operations in critical areas including processor and disk utilization, end-to-end security enforcement, processor proliferation, regulatory compliance, and business continuance.
For small companies considering Progent's IT outsourcing, consulting, or troubleshooting services, phone 800-993-9400 or e-mail information@progent.com.
The IT demands of the Microsoft .NET products included with Microsoft Small Business Server requires a computer support expert with real-world experience designing and building cohesive, comprehensive business technology solutions. Progent's Microsoft Small Business Server consultants have an average of over 10 years of experience supporting business systems based on Microsoft products. This background ensures you results in installing, managing, and maintaining network solutions that include the Microsoft Small Business Server 2003 suite of servers and productivity software.
Progent’s computer outsourcing services for small companies feature designing Server 2003, .NET, and Microsoft BackOffice environments, managing migrations Microsoft Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk services, online and in-person repair, resolving stubborn IT problems, and producing a comprehensive security strategy. Progent can show you how to enhance system reliability and throughput via non-stop technologies, redundant network topology, and proactive network monitoring. Progent also offers project management assistance for major migrations and can assist with needs assessment, resource inventory, BOM development, sourcing qualification, procurement logistics, and full documentation. Progent’s IT outsourcing service also features education for office productivity software such as Microsoft Office.
Progent's consultants can provide Apple Mac users a range of services including desktop support, Apple OS X consulting, Macintosh co-existence with Windows environments, Entourage and email help, security services, and one-on-one education. For computer networks based exclusively on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft certified consultants have the experience and depth to handle the difficulty of planning, integrating and maintaining a network environment that is reliable, safe, efficient and aligned with your company's business goals.
Progent offers access to Cisco switches experts to deliver professional infrastructure planning and troubleshooting services for information networks based on Cisco switching technology. Cisco switches offer exceptional QoS to help ensure that data traffic is classified and ranked, and that bottlenecks are avoided. Set up of Quality of Service for a Cisco switch is dramatically simplified through auto-QoS, a function that finds Cisco IP phones and automatically configures the switch for the appropriate sorting and transit staging. This optimizes data prioritization and network throughput without requiring your IT staff to implement a complex switch configuration. Through the Cisco Catalyst switches for small and medium-sized companies, Cisco allows customers to realize the full benefits of putting smart services into their IT networks. A Cisco network switch makes it possible to deploy capabilities that make the network infrastructure highly available to accommodate time-critical tasks, expandable to accommodate growth, secure enough to guard confidential data, and capable of differentiating and controlling data flows. Progent’s Cisco-qualified network consultants can help you select and install a Cisco Ethernet switch to maximize your network’s performance and availability.
Progent's compensation structure is built on revenue sharing, so similar to working as an independent contractor, your earnings are entirely tied to your work effort. Some of our consultants stress lifestyle issues and elect to work at a more relaxed pace, using our flexible calendar to follow personal enthusiasms like mountain biking, car racing, skiing, fishing, travel, or spending private time with family and friends. Other consultants take advantage of the chance to make big dollars via lots of work and long days. Progent fully encourages either end of the spectrum and any point in between.
The service background of Progent's certified Windows Server consulting team, with an average of over 10 years of work in Microsoft technology, assures you success in identifying the edition and configuration of Windows 2003 Server that matches most closely with your company's goals. Progent can also help you with planning, installing, managing and troubleshooting sophisticated information technology applications based on Windows Server, and can streamline your migration from Windows 2000 Server or Microsoft Windows NT.
Progent's expert support team can show you how to define and deploy a smooth in-place Exchange Server 2003 migration plan that minimizes productivity downtime, reduces long-term support demands, and makes your Exchange Server 2003 easy to administer. For complex multiple server or multi-site migrations, Progent offers the background to finish your project rapidly and economically. Progent's Microsoft Exchange 2003 help, repair, and consulting offerings include assistance with the integration of outside vendor enhancements of Exchange 2003 Server that are best aligned to your business goals.
SQL Server 2000 is a complete, web-aware database and data analysis solution that enables the fast development of a new generation of high-end applications that can give your company a significant competitive edge. Microsoft SQL Server 2000 provides built-in support for XML and the capability to communicate across the Internet and beyond the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of work supporting Microsoft technology, assures you success in designing, installing and administering Microsoft SQL Server applications that are seamlessly integrated with other applications based on Microsoft's .NET platform.
