For small business network systems located throughout the state of West Virginia, Progent's Microsoft and Cisco qualified professionals can provide remote phone support and remote troubleshooting to solve your computer network problems quickly and cost effectively. Progent has developed top-notch skills, advanced software utilities, and support databases to diagnose and fix network problems without the cost and time delays normally associated with on-site service visits.

If your West Virginia company is situated outside of the larger metro areas such as Charleston, Huntington, Morgantown, or Parkersburg, your local computer support options may be limited in technical expertise, or not available during a crisis. This results in a network environment that is unpredictable or causing wasted time due to technical problems persisting for too long. Progentís staff of network engineers average more than 12 years of real-world industry experience, in the trenches of computer network support, performing a broad range of technical projects for a varied range of customers. This means you get not only the technical expertise needed for the job, but a consultant with demonstrated methods for applying that expertise to deliver excellent network solutions.

Planning and Configuration Consulting for Cisco's Meraki Cloud-managed Wi-Fi APs
Progent's Meraki Wi-Fi AP experts offer remote and onsite support to assist businesses of any size to plan, deploy, maintain, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist you to set up and manage Cisco's Meraki-based Wi-Fi infrastructure for sites that can range from a telecommuter's home or a branch office to a campus or a multi-site enterprise. Progent can also help you to integrate other Cisco products including switches, routers and firewalls to create a cohesive network infrastructure that provides identical access, performance, security compliance, manageability and uptime for wired and wireless clients regardless of their mobility or computing device. (See Meraki switches consulting services.)

Business Intelligence Reporting and Analytics Consulting
Progentís BI reporting experts offer online and on premises expertise to assist your organization with any facet of business intelligence (BI) reporting ranging from debugging or modernizing applications to planning and implementing a comprehensive business intelligence solution. Progent's BI consultants can help your company to support your existing reporting environment, assist you to upgrade reports and databases from a discontinued reporting platform to a current solution, and deliver as-needed remote training tailored to your specific needs. Progentís business reporting professionals offer expertise in all popular BI reporting and visualization tools such as Microsoft's SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins including Power Pivot and Power View, and Report Builder.

Network Support for Local Governments
Progent has a long background providing a broad range of online IT consulting and urgent troubleshooting services to local governments and schools throughout the United States. Progent is one of the industryís pioneers in delivering expert online network consulting and has provided IT support to clients in every state. Progent's remote IT support for local governments eliminates travel expenses and solves issues more quickly than onsite service calls.

In-depth Expertise in Microsoft's Popular Server Technology
Progent offers in-depth experience with Microsoftís leading server platforms and applications. Progent can provide Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 consulting and support, Windows 2008 R2 support, Microsoft Windows 2003 technical support, Windows 2000 Server support, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Exchange Server 2010 troubleshooting, Exchange 2007 consulting and troubleshooting services, Microsoft SQL Server 2016 integration, and Microsoft SQL Server 2012 and 2014 integration and application development.

PC Desktop Support Services
Progent's desktop support team can help your company to install PCs, laptops, or wireless devices as needed or assist your business to plan and carry out a company-wide migration to a new edition of an OS or a new version of a key desktop application. Progent's certified PC specialists can install programs from Microsoft's Office suite of end-user products or Microsoft Dynamics accounting and CRM programs on your client PCs so they integrate productively with other Microsoft applications, software from popular publishers, database servers, and key services network-wide. As an example, Progent can configure Microsoft Outlook on a desktop or laptop to align with both the work profile of your employee and the security policies of your company. Progent can in addition offer on-line and on-site troubleshooting support for workstations.

Microsoft SQL Server 2012 Expertise
Progent offers the expertise of Microsoft-certified SQL Server 2012 engineers as well as experienced software developers, DBAs, project management experts, network infrastructure engineers, disaster recovery planning specialists, and security consultants to assist your business to manage your Microsoft SQL Server 2012 environment and configure a cost-effective and secure IT infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server 2012. Progent can also help your company to upgrade to Microsoft SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.

Exchange 2016 Upgrade Support Services
Progent's certified Microsoft Exchange 2016 migration consultants can help your business in any and all phases of your upgrade to Exchange Server 2016 such as planning high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; specifying mass storage capacity required for your virtual machines (VMs), databases and logs; configuring HLB for fault-tolerant CAS services; designing, setting up and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering along with synchronous replication to deliver rapid, zero RPO disaster recovery (DR) between sites located up to 300km apart. Progent can provide online or on-premises access to a NetApp MetroCluster consultant who can help your business to design, deploy, manage, upgrade, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster environment that meets your functional requirements and budget. Progent can make sure you follow leading practices for configuring your MetroCluster environment by delivering guidance with tasks such as assigning disk pools and shelf IDs, determining aggregate and plexes layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your storage clusters, and testing your MetroCluster DR solution to show adherence with industry standards and regulatory requirements.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent process for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and patches and can generate audit reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and maintain a disaster recovery solution powered by VMware SRM.

Collaborative Approach to Service and Technical Problem Escalation
Computer technologies have grown ever more complex. In addition, most small office computer networks include products from many different vendors. All this makes computer integration and support increasingly challenging. It is unfeasible for even the most capable individual to have deep knowledge in all facets of information technology, or extensive practical experience in the thousands of brands, versions, and updates that small businesses include in their information systems. Progent utilizes a team approach to network support and relies on application experts to bring in-depth skills when necessary to resolve complex problems effectively, at the least cost to you.

Progent's Online Consulting and Training Support for Office Word and Microsoft Office 365 Word
Progent's certified Office Word and Office 365 Word experts offer a wide range of affordable online support services to assist you to maintain your current Microsoft Office Word solution or assist you to upgrade to a newer release of Microsoft Office Word. Support offered by Progent's Word experts include VBA programming, identifying and fixing compatibility issues between various releases of Office Word, interfacing Office Word with other Microsoft Office apps like Excel and Microsoft Outlook or with third-party platforms and add-ons,infrastructure optimization for dependable. reliable cloud connectivity, security support, and smart phone and tablet synchronization, and online Microsoft Office Word training classes tailored for individuals or groups.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP infrastructure consultants and CUBE configuration experts can help organizations of any size to design, integrate, manage, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks. Progent offers affordable remote or on-premises support to help businesses to move smoothly to an advanced communications network that offers accelerated return on investment. Progent's Gold-certified Microsoft unified communications experts can help you to set up interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications like Skype for Business Server and Lync for connectivity to a SIP-based IP PSTN trunk.

Contact a Progent Network Support Expert
To find out how you can get in touch with a Progent network consultant for remote or on-premises support in , call 1-800-993-9400 or go to Online Network Help.

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