About Progent Top Ten Reasons Businesses Choose Progent
Progent is a pioneer in economically providing world-class IT help to small businesses. Progent's success in handling the IT support requirements of the chronically underserved small company sector is the cumulative result of key technical and process breakthroughs that have eliminated much of the conventional costs out of administering network service, injected unmatched technical expertise into the IT service mechanism, and significantly accelerated the solution process.
Progent's Mac and Windows service experts can help you combine Mac and Windows computers into cohesive environments with full sharing and workgroup functionality. Allowing efficient cooperation among a variety of servers and workstations powered by Mac OS X and Windows requires extensive knowledge of and experience with Mac and Windows technology. Progent's qualifications in Windows and Macintosh service makes it possible to provide world class assistance to companies that depend on these technologies to maintain their competitive edge.
Progent's certified ISA Server 2004 consulting experts have extensive backgrounds with Internet Security and Acceleration Server configuring ISA Server-based security installations for information systems with many sites, mobile workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants are available to assist your company in planning and implementing a configuration of ISA Server 2000 or ISA Server 2004 that meets your network security needs without overly limiting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other later versions of ISA Server.
Progent’s IT outsourcing services for small businesses include designing Server 2003, .NET, and BackOffice systems, managing upgrades to Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk Call Center, online and in-person repair, resolving stubborn integration issues, and creating a comprehensive security strategy. Progent can show you how to enhance network availability and throughput with non-stop configuration, redundant network architecture, and proactive network monitoring. Progent also provides special project assistance for large-scale upgrades and can assist with needs definition, product inventory, BOM development, sourcing qualification, procurement logistics, and full documentation. Progent’s computer outsourcing service also includes education for office productivity software such as Microsoft Office XP.
Cisco's security and offsite access technology for small to medium sized businesses offer a full range of easy-to-administer security hardware and software to let you protect your entire information system. Cisco's Virtual Private Network line includes routers, firewalls, intrusion detection systems, and Virtual Private Network solutions. Progent's expert staff of consultants includes field-proven specialists with Cisco's Certified Internetwork Expert (CCIE) and CCNP certifications who can help your organization to evaluate Cisco VPN, Cisco RADIUS Security, and other Cisco security solutions that fit best with your business goals.
Progent’s team of Microsoft and Cisco certified consultants average longer than a decade of real-world professional background, at the forefront of network service, executing a broad variety of IT projects for a large array of customers. Each Progent consultant shares a proven set of individual best practices that are combined into company-wide best practices training that Progent instills in its support personnel. This guarantees that you get not just expert IT help, but also a support engineer with field-tested approaches for using computer knowledge to solve real-world network problems efficiently.
Progent’s business reporting consultants offer experience in Crystal Reports, FRx, and Microsoft Access reporting tools. Progent can also show you how to configure the server, communications and security foundation necessary to maintain a cutting-edge reporting system. Progent’s reporting specialists can be particularly helpful in assisting you to combine data from multiple data repositories including Access, Excel, XML, OLAP, SQL and a broad range of accounting tools and enterprise management programs.
Progent’s wireless engineers can help small companies plan, choose, pilot, configure and support protected building-to-building wireless bridging products that integrate seamlessly into your IT network while offering a level of protection that equals or exceeds wireline connections. Progent provides experience in wireless network technology from Cisco Aironet, Proxim, and other small business wireless vendors and can help you identify and install the wireless connectivity solutions that fit best with your business needs.
Progent's Linux support experts provide small and mid-size companies and software developers assistance with managing and maintaining Linux computers that run with Microsoft-powered technology. Progent offers your business contact with Linux experts, consulting professionals qualified by Microsoft and Cisco, and security experts with CISM and CISA credentials. This wide array of experience provides you with an easy single consulting firm to show you how to build and maintain a protected and reliable cross-platform connectivity and communications environment that supports Linux and Microsoft coexistence by integrating Microsoft Windows with leading Linux platforms such as RedHat, SUSE Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent faces few competitors. Medium-size companies who utilize trusted freelance service providers or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
If your office computer system mixes UNIX, Linux or Sun Solaris platforms with MS Windows, Progent can help you to incorporate your computers into a cohesive network that allows all your OS platforms to coexist for simple administration, seamless dataflow, high availability, enhanced throughput, and strong protection. Progent's UNIX and Microsoft Windows coexistence assistance services include network infrastructure configuration and support, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, remote technical support and repair, in-person technical support, and help desk support.
Progent's Virtual Help Desk Call Center services are a seamless extension of your in-house IT support organization. This can include high-end call center features such as a special telephone number with custom greeting. Progent can also rout calls automatically to staff technicians who are specifically provisioned and trained to handle your needs. Also, Progent's Helpdesk staff can use trouble tickets with any customer trouble ticket software for transparent integration with your in-house network services organization. Advantages of Progent's Virtual Computer Support Help Desk Call Center services include high-end Microsoft and Cisco Help Desk Call Center expertise the moment you call, seamless expansion of your in-house support staff, front-line support for critical client problems, and by-the-minute billing.
Progent is a Certified Cisco Partner offering expert certified consultants ready to help you to deploy or maintain Cisco networking solutions. Being a Certified Partner for Cisco, Progent can provide the expertise of Progent's on-staff CCIE-certified professionals with expertise in planning, deploying and troubleshooting networking solutions powered by Cisco products. Because Progent is also a Microsoft Gold Certified Partner and provides expert help for a wide range of commercial software, Progent can help you find complete information technology solutions that optimize the business value of your network. Cisco's industry-leading line of networking and security products supported by Progent includes PIX 500 Series and ASA 5500 Series firewalls, protected broadband and integrated services routers, Aironet 1130AG Series and 1230AG Series wireless access points and bridges, VoIP phones and systems, Cisco Catalyst switches, plus protection and Virtual Private Network products.
Progent can help you plan and implement an efficient move to Microsoft Dynamics GP 10.0 so that you retain your data, improve your protection, modernize your analytics, take full advantage of Microsoft Office integration, and reduce productivity disruption by designing and executing a sensible migration strategy. Progent can also help educate new Microsoft Dynamics Great Plains users so you don't waste productivity. Progent can improve your company reports and management analytics by providing Crystal Reports help, FRx assistance, and Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to create custom line-of-business applications and eCommerce programs that integrate transparently with Microsoft Dynamics GP.
