For small office network systems located in the state of Wisconsin, Progent's Microsoft certified technical team members can provide phone support and remote troubleshooting to repair your computer system issues quickly and cost effectively. Progent has developed enterprise-class skills, advanced software tools and support knowledge bases to troubleshoot and resolve network problems without the cost and delays associated with onsite service visits. If your Wisconsin business is situated outside of the larger metropolitan areas such as Milwaukee, Madison, Green Bay, or Kenosha, your local computer support options may be limited in technical capability, or not available during urgent situations. This results in a network environment that is unpredictable or causing efficiency loss due to technical issues persisting for too long. Progent’s staff of network consultants average more than 12 years of real-world IT industry experience, in the trenches of network support, performing a wide range of technical tasks for a broad range of customers. This means you obtain not just the technical competency needed for the task, but an expert with field proven methods for applying those skills to assist with excellent network solutions.
Immediate Assistance for Urgent Issues
With Progent’s remote network support services, you can get immediate help for issues that are causing network disruption without the long wait for an on-site service consultant. For day-to-day network administration work, Progent’s off-site support consultants can perform most jobs within minutes of a request, instead of forcing you to wait for hours or days.
Broad and In-depth Expertise with Business Information Networks
Progent’s team of sixty+ networking consultants means clients benefit from the leverage of 800 years of combined experience and shared knowledge base to resolve the most troublesome system problems. Progent has the know-how to come up with solutions quickly and deliver them affordably.
Software Applications Consulting
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can tailor fast, cost effective and comprehensive IT solutions that fit the unique needs of your organization. Areas of applications expertise available from Progent include ERP, MRP and financial systems support, Microsoft CRM support and training, plus consulting and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
Fast Access to Progent's World-Class Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic areas that lack in-depth expertise in Microsoft's latest line of advanced server technologies. All Progent consultants have over 10 years of experience working with the Microsoft family of technologies.
Eliminate Dependence on an Individual Freelance Consultant
By building a relationship with a full-service support organization such as Progent rather than with an individual freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without support during an emergency.
National Remote Support for Microsoft Windows and Cisco-based Network Environments
Progent’s Technical Response Center offers expert remote support for Microsoft and Cisco-based environments anywhere in the United States. Progent's certified experts have the expertise to help you troubleshoot and solve complex network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate specialists as required.
Phone Support and Remote Network Management
Progent's phone support and remote troubleshooting services give your business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's consultants can provide your organization with enterprise-level expertise without the high cost and management overhead of maintaining a large in-house support organization.
24 by 7 Support for Maximum Network Uptime
For companies with mission-critical applications, Progent can provide remote support services on a round the clock basis. Combined with Progent's automated 24x7 network server monitoring package, this service can help ensure the maximum network availability.
Team Approach to Service and Problem Escalation
Computer networks have grown increasingly complex, and even many small business computer networks incorporate software and hardware solutions from many different suppliers, which results in further integration complexity. It is impossible for even the most experienced individual to have deep knowledge in all areas of computer technology, or extensive hands-on experience in the huge range of hardware and software brands, models, and versions of software that can deployed by small businesses. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to fix complex technical issues efficiently, at the least expense to you.
Network Monitoring
Progent offers a range of Network Support Packages based on the sophisticated monitoring capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your and identifies problems before they can disrupt your network.
Detailed Documentation of Services
Progent provides full and detailed documentation of all support work to ensure customers don’t ever feel “captive” to their support provider. Progent sends e-mail documentation of services accomplished shortly after completion of each support interaction, and also sends a printed copy along with monthly billings for accounting purposes.
