for Office IT Network Systems: Online Phone Consulting and Repair
For office network systems located within the state of Wisconsin, Progent's Microsoft and Cisco certified engineers can provide phone assistance and remote troubleshooting to repair your computer network issues quickly and affordably. Progent has developed enterprise-class skills, sophisticated utilities, and support databases to identify and fix computer network problems without the expense and delays associated with on-site service dispatches.
If your Wisconsin business is located beyond the larger metropolitan areas such as Milwaukee, Madison, Green Bay, or Kenosha, your nearby computer support choices may be limited in technical capability, or not available during a crisis. This results in a network environment that is unpredictable or causing wasted time due to technical issues continuing for too long. Progent’s team of network consultants average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a wide range of technical projects for a varied range of customers. This means you get not just the technical skills needed for the job, but a consultant with field proven methods for applying those skills to assist with efficient network solutions.
Full Portfolio of Security Help
Progent's certified security consultants can help you perform comprehensive security audits, recover quickly from compromised security, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and develop a security strategy with 24x7 monitoring.
VPN Access for Popular Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the consultants at Progent's Technical Response Center to access your network remotely without compromising system security.
Easy Engagement and Billing Model
Progent makes it easy to be a client. Progent requires no complicated contracts, no minimum commitment, no retainers, and no minimum support time. All support time is fully documented and billed to the actual minutes used.
Fast Access to Progent's World-Class Team of Microsoft-certified Engineers
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic areas that lack in-depth expertise in Microsoft's latest line of server technologies. All Progent engineers have over ten years of experience working with the Microsoft family of technologies.
Linux Consulting and Linux/Windows Integration
If your business network combines Linux technology with Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to peacefully coexist for easy administration, seamless dataflow, fault tolerance, enhanced performance and integrated security. If you are developing Linux applications on a network that includes Windows-based servers, workstations and software, Progent offers full-service network outsourcing that allows you to focus on your area of high-value expertise.
Expert Wireless Engineering and Support
Progent’s Wireless Consulting Services offer small organizations a fast, cost effective way to select and integrate the latest wireless technology. Few small businesses have in-house IT staffs with the experience or time to keep up to date on the fast-paced world of wireless products and services, and even fewer have the field proven experience to cut through the hype in order to identify and integrate optimal network solutions. Progent’s long background both as an integrator and consumer of wireless technology makes it possible to offer expert engineering support for a broad range of wireless applications.
Advanced Server Monitoring with Microsoft Operations Manager
Progent offers nationwide remote monitoring services based on Microsoft Operations Manager so that your computer network support is proactive rather than reactive. By identifying potential problems before they cause downtime, system monitoring can keep your network environment free of stressful and expensive service disruptions.
Apple Macintosh Support Services
Progent's consultants can provide Apple Mac users a variety of services including desktop support, help with Macintosh applications, security and connectivity consulting, integration with Microsoft-based networks, and one-on-one training. For business networks based exclusively on Macintosh OS X or for environments incorporating a mix of Macintosh, Linux and Microsoft powered servers and workstations, Progent has the experience and depth to deal with the complexity of designing, configuring and maintaining a network infrastructure that is reliable, safe, efficient and aligned with your business needs.
Team Approach to Support and Technical Issue Escalation
Computer networks have grown increasingly complex, and even many small office networks include software and hardware solutions from many different vendors, which results in further integration complexity. It is very difficult for even the most talented individual to have deep knowledge in all facets of information technology, or extensive practical experience in the enormous range of hardware and software brands, models, and versions of software that can deployed by small companies. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to solve complex technical problems efficiently, at the least cost to you.
Voice over IP Design and Consulting Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you successfully deploy Cisco CallManager technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your environment is optimized to support VoIP, help you choose and deploy Cisco hardware and software appropriate for your current situation and future growth plans, and business goals, and integrate your VoIP solution with technology from other vendors.
Progent's Microsoft-certified consultants provide technical support and IT consulting expertise for Exchange Server 2003, Microsoft Windows Server 2003, and for the complete family of Microsoft Servers. Progent's upgrade, configuration, administration, and troubleshooting expertise for Exchange Server include planning, deployment, project management, onsite and remote technical support, Help Desk outsourcing, certified security evaluation, and full-service IT outsourcing.
Progent's pricing model is to bill for remote service and on-site help per minute. Consequently, you are charged only for received services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you won't be forced to allow less critical problems to fester.
Microsoft Dynamics Great Plains allows you to expand and control your company more efficiently by delivering deep access to decision-driving information and a rapid return on investment. Microsoft GP offers major business benefits such as its ability to expand the presence of your company, handle your financials, automate financial operations, unify processes across your company, improve inventory control, enhance order accuracy, grow sales and minimize turnaround time, and increase cash flow. Progent can show you how to configure and maintain a reliable, safe server and network foundation to support Great Plains, and can provide expert Microsoft Dynamics Great Plains support professionals to help you reap all the benefits of your Microsoft Dynamics Great Plains software.
Progent's Microsoft certified support team can show you how to design and implement an efficient in-place Exchange Server 2007 migration strategy that minimizes productivity disruption, reduces ongoing support requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multi-server or multi-location migrations, Progent has the experience to finish your move rapidly and economically. Progent's Exchange Server 2007 help, repair, and design offerings include assistance with the configuration of third-party add-ons to Exchange Server 2007 and the creation of unified messaging solutions based on Microsoft Exchange Server 2007.
Cisco offers a full array of routers that includes routers built to provide the security, bandwidth, and reliability features demanded by small and medium-sized companies. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved fault tolerance and network uptime. Progent can show you how to choose and configure Cisco routers to establish a reliable foundation for your IT system and to make it economical to grow as you add new users, start new offices, install new services, open your network to clients and partners, and support an increasingly mobile workforce. Progent offers help with a range of routers based on the Cisco IOS operating system, such as the Cisco Small Business 100, the Cisco 800 and 1800 Series Routers, Cisco 3800 and 7200 Integrated Services Routers, plus legacy 2500 and 2700 Series Routers.
Progent can help you to plan and execute an efficient transition from a Solaris-based information system to a network powered by Microsoft Windows and suited for supporting Microsoft's powerful office productivity products, business applications, and software development tools. Progent's Solaris, Windows and Cisco consultants and software development experts can assist you to guard your data and minimize business disruption by designing an efficient migration plan that preserves your current assets in Sun Solaris application and technology. UNIX-to-Windows transition consulting services offered by Progent include evaluation of current environment, transition planning and testing, Exchange migration expertise, information and application software porting, and processor and mass storage transition and economization.
Progent can help you design an efficient Wireless LAN topology, select sensible components, and configure wireless access points, 802.11 LAN adapters, wireless bridges, radio antennas and various wireless accessories. Progent can also help you build a thorough 802.11 system security strategy that is well aligned with the security strategy for your entire business network.
As the global leader in IP connectivity, Cisco offers the industry's most comprehensive line of products for enabling Internet Service Providers to deliver highly secure, scalable, innovative voice, video, and data products. Progent's Cisco-certified network professionals have experience serving the distinct needs of ISPs by helping ISPs to design, implement, and manage fault-tolerant, scalable connectivity environments suitable for public networks.
Microsoft Operations Manager 2005 Help and Support IT Services
Progent's Microsoft-certified support team can provide computer help and IT consulting services for Microsoft Operations Manager and for the expanding family of Application Management Packs that bring the benefits of MOM to a broad range of vital services. Progent offers consulting for Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to bring small to mid-size business networks maximum availability, security and speed. Progent can help you benefit from Microsoft Operations Manager by performing needs analysis, deployment, configuration, special programming, troubleshooting, Help Desk outsourcing, security planning, and management. With over five years of experience working with the NetIQ technology upon which Microsoft Operations Manager is built, Progent's IT consulting professionals can offer small companies world-class expertise with MOM.
Progent's CISSP qualified security consultants, or Certified Information Systems Security Professionals, are consultant who have been awarded CISSP status as a result of extensive study and thorough testing. CISSP qualification indicates expertise in a worldwide standard for IT security. American National Standards Institute has granted the CISSP status accreditation in the field of IT security under ISO/IEC 17024. Fields of expertise included within CISSP include Security Administration Procedures, Security Design and Test Systems, Access Permission Methodology, Software Development Security, Operations Security, Physical Security, Encryption, Communications, Internet Security, and Disaster Recovery Planning.
The IT demands of the Microsoft .NET components bundled with Microsoft Small Business Server calls for a network support expert with hands-on background planning and integrating cohesive, comprehensive business network solutions. Progent's SBS Server professionals have an average of over a decade of experience integrating computer networks built on Microsoft technology. This background assures you results in installing, managing, and repairing IT solutions that incorporate the Microsoft Small Business Server 2003 suite of servers and applications.
Progent's Linux consulting experts provide small companies and software developers assistance with managing and maintaining Linux computers that coexist with Microsoft-powered networks. Progent offers your organization contact with Linux consultants, consulting professionals qualified by Microsoft and Cisco, and security specialists with CISA credentials. This broad range of expertise provides you with an easy one-stop source to help you build and maintain a secure and reliable cross-platform connectivity and communications solution that supports Linux and Microsoft interoperability by integrating Microsoft Windows with major Linux derivatives including RedHat, SUSE, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Our Experts Team offers support in key fields that include Apple OS integration and applications; Support for Linux-based, UNIX-powered, and Sun environments; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management consulting; Line-of-business and vertical program support; Chief Information Officer, management information analyst, and project logistics services; Custom program development and deployment; Web, electronic business, EDI, and client portal development and integration; DBM management and performance consulting; Business information expertise; and Telecom systems consulting.
Progent's expert consultants can show you how to design and deploy a smooth in-place Exchange Server 2007 migration plan that minimizes network disruption, reduces ongoing service demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multiple server or multi-location upgrades, Progent has the background to finish your project quickly and affordably. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and design offerings include expertise with the integration of outside vendor enhancements of Exchange Server 2007 and the creation of unified messaging implementations based on Microsoft Exchange 2007 Server.
