For small company computer networks located throughout the state of Wisconsin, Progent's Microsoft and Cisco certified engineers can deliver remote phone help and remote troubleshooting to fix your computer network troubles fast and affordably. Progent has developed enterprise-grade skills, sophisticated utilities, and support knowledge bases to troubleshoot and fix IT problems without the expense and delays normally associated with on-site technical service calls.

If your Wisconsin organization is situated beyond the larger metropolitan areas such as Milwaukee, Madison, Green Bay, or Kenosha, your local computer support options may be limited in technical capability, or unavailable during a crisis. This can result in a network that is unusable or causing efficiency loss due to technical problems continuing for too long. Progent’s staff of field proven network engineers average more than 10 years of real-world IT industry experience, in the trenches of IT support, performing a wide range of technical tasks for a varied range of clients. This means you get not just the technical expertise needed for the job, but a professional with field proven methods for applying those skills to assist with cost effective network solutions.

Android Phone Integration
Progent's Android phone integration expertise have extensive background delivering remote and on-premises assistance for organizations of all sizes who want to incorporate Android phones and tablets into their information systems so that users can be productive while on the go. Progent offers the range of skills to resolve network problems that involve multiple manufacturers and that represent a mix of legacy and up-to-date information technology. Progent provides cost-effective online technical support to assist you with any facet of planning, deploying, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can provide as-needed support to assist you to resolve especially challenging technical issues, or Progent can provide outsourced or co-sourced project management services to ensure that you complete major network projects on schedule and within budget. Progent can help with on-premises, cloud-centric, or hybrid networks and can provide support for all major operating systems, applications, management tools and hardware infrastructure. Progent also can provide specialized group or one-on-one classes to help you manage and use Android phones and tablets securely and productively.

ProSight Data Protection Services Managed Backup and Recovery
Progent's ProSight Data Protection Services cloud backup offers small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Read about Progent's complete ProSight line of value-priced outsourced network management services for small organizations.

Cisco Unified CM and Cisco Unified CM Express Consulting
Cisco Unified Communications Manager, originally branded CallManager, functions as the core of Cisco's communications and collaboration platform. Cisco Unified Communications Manager and Unified Communications Manager Express (CME) offer a modern IP-PBX solution by integrating closely with unified messaging applications that include Unified Communications Manager IM and Presence Service, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent's Cisco-certified Cisco Unified CM experts can assist with any facet of CUCM configuration and troubleshooting in areas that include integrating Voice over IP phones and video phones, designing dial plans, configuring SIP trunks and CUBE session border controllers, installing ISR G2 routers with CUBE support, creating Cisco UCS server failover systems for high availability, and integration with Exchange Server.

Desktop Support Services
Progent's desktop support staff can assist your company to install desktop computers, laptops, or handheld communicators as needed or assist your business to plan and execute a mass move to a new edition of an operating system or an updated version of an important desktop application. Progent's Microsoft PC consultants can install programs from the Office suite of productivity software or Microsoft Dynamics accounting and CRM programs on your client PCs so they integrate efficiently with other Microsoft programs, products from third-party publishers, SQL databases, and key services network-wide. For example, Progent can set up Outlook email client on a desktop or notebook to support both the usage profile of your employee and the protection requirements of your company. Progent can also offer on-line and on-site technical support for workstations.

Progent's Consulting, Development and Training Services for Office Excel and Microsoft Office 365 Excel
Progent's certified Office Excel and Office 365 Excel application consultants offer a broad variety of remote services to help you to plan, program, test, deploy, manage, and debug business applications based on any version of Excel, including Excel Online and Office 365 Excel. Progent can help you to move your current Excel applications to the latest releases of Excel, integrate Excel with iOS and Google Android smart phones and tablets, and identify and fix compatibility issues between various versions of Office Excel. Progent can provide on-demand support to clients looking for a fast solution to a stubborn problem associated with Excel and Progent also offers full project management support for migrating or creating mission-critical applications based on Excel. Progent's affordable online training for Office Excel can be customized to meet the needs of individual users or teams.

Juniper Networks Consulting and Support
Progent's Juniper-authorized network consultants can assist your company to plan and implement Juniper Firewall and VPN technology, enhance and troubleshoot your network infrastructure, and migrate smoothly from discontinued products to the latest versions. Progent's Junos OS consultants can provide support for Juniper's flagship network operating system to enable you to simplify the management and improve the protection of your Juniper and NetScreen VPN devices, multi-access gateways, and high-performance switches. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can help organizations manage networks that include a mix of Juniper's software platforms.

Microsoft Data Protection Manager Support
System Center 2016 Data Protection Manager offers small to mid-size businesses automatic backup and easy recovery functions for Microsoft-based environment. SCDPM 2016 offers application-sensitive protection for critical workloads like Microsoft SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux virtual machines, works with VMs running on Windows Hyper-V and VMware, and integrates seamlessly with Microsoft Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft certified DPM 2016 consulting experts can assist you to plan, deploy, administer, and repair an enterprise-wide backup/restore solution built around System Center 2016 Data Protection Manager. Progent can help you to upgrade from an older release of Data Protection Manager or from a legacy system, and Progent can optimize your SCDPM 2016 environment for on premises, colocated, cloud-based or hybrid deployment models. Progent can provide online or onsite consulting expertise and can deliver as-needed guidance to help you through technical bottlenecks or deliver end-to-end project management or co-management services to help you finish your Data Protection Manager 2016 initiative on schedule and within your budget.

Affordable Computer Support Solutions
Many small organizations rely on poor metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with inadequate technical background can take many times longer to complete the same job than a seasoned Information Technology professional. For example, charging 30% less per hour, but taking three times as long for the same job is not a bargain. Even worse, a badly designed or configured IT environment that is unreliable and difficult to administer or upgrade can cost a business many times over its initial price due to lost productivity. Progent's customer testimonials from satisfied companies across the United States confirm the effectiveness of Progent's support model and the expertise of Progent's staff of engineers.

Planning, Deployment and Support Services for Microsoft System center 2012 R2
Progent's Microsoft System Center 2012 consulting experts have over 15 years of experience deploying, maintaining and fixing the core platforms included with Microsoft System Center and can help you to design, install, manage, and repair your Microsoft System Center 2012 R2 ecosystem to maximize the availability and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-based fabric. Progent also offers System Center 2016 upgrade planning and support to help you to move to the current edition of System Center from an earlier one or from a third-party IT management platform to deliver the advantages of enterprise-class deployment, management automation, security, plus infrastructure and application availability and performance monitoring.

Microsoft SharePoint Support
Progent's Microsoft-certified SharePoint 2010 developers and Office SharePoint Server 2007 support professionals can show you how to rationalize the business justification for deploying the latest release of Microsoft SharePoint Server, consult with you on the most appropriate version of SharePoint for your application, provide setup and deployment services, help you to install MS SQL Server as a back-end DBM, optimize your network infrastructure, integrate your standard and custom application programs to work with SharePoint Server, design a company-wide security plan that incorporates portal solutions, and provide maintenance and Contact Center services.

Get in Touch with a Progent Network Support Expert
To see how you can access a Progent network consultant for online or onsite help in , phone 1-800-993-9400 or visit Remote Network Help.














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