For business network systems located throughout the state of Wyoming, Progent's Microsoft qualified technical experts can deliver phone support and remote troubleshooting to fix your network troubles quickly and affordably. Progent has acquired top-notch skills, sophisticated utilities, and support knowledge bases to identify and repair network problems while avoiding the cost and time delays normally associated with onsite technical service visits.

If your Wyoming company is situated outside of the larger urban areas such as Cheyenne, Casper, Gillette, or Laramie, your local computer network support options may be limited in technical capability, or unavailable during an emergency. This can result in a network environment that is unstable or causing productivity loss due to technical issues going unresolved for too long. Progentís staff of expert network professionals average more than twelve years of real-world IT industry experience, in the trenches of network support, performing a broad range of technical tasks for a varied range of clients. This means you get not just the technical expertise needed for the task, but a professional with proven methods for applying that expertise to deliver affordable network solutions.

Progent's Test and Design Lab at the Herakles/Quality Technology Services Colocation Center
The Progent Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center in Sacramento, California has a collection of advanced computers and network support equipment intended to be utilized online or on site to facilitate piloting, evaluations, capacity modeling, repair, disaster recovery simulation, training, and additional purposes to help Progent's customers succeed with major projects.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can assist your business to configure, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all models of Cisco's IP phones from discontinued VoIP devices to the newest HD media phones. Progent's consultants can also assist your organization to integrate your IP phones with Cisco Unified CM, previously known as CallManager, or with Cisco Unified Communications Manager Express to build a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Cisco Unified Communications Manager applications like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent's consultants can deliver support with any facet of Cisco IP Phone integration including reviewing dial plans, solving QoS, integrating SIP PSTN trunks and CUBE internetworking, installing ISR routers with CUBE internetworking capability, and creating UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.

Microsoft Dynamics NAV Consulting
The updated version of Microsoft Dynamics NAV ERP offers several innovations such as Personalized Role Centers, enhanced management information and reporting capabilities, and advanced workflow management. Progent's Microsoft Dynamics NAV consulting experts offer software development, configuration and troubleshooting support to help your company to benefit from Microsoft Dynamics NAV. Progentís engineers can show you how to connect MS Dynamics NAV to other services and programs. Also, Progent can help you to design and analyze data warehouses so you can enhance your understanding of your business, acquire more customers, expand your marketing strategies, and form successful partnerships.

NetApp MetroCluster Disaster Discovery Software
NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering with replication to provide rapid, zero data loss disaster recovery (DR) between datacenters that are up to 300km apart. Progent offers access to a certified NetApp MetroCluster expert who can assist your business to plan, deploy, manage, update, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster environment that aligns with your technical requirements and budget. Progent can make sure you adhere to best practices for configuring your MetroCluster solution by providing guidance with tasks such as assigning disk pools and shelf IDs, determining aggregate and plexes layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, installing switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and verifying your MetroCluster disaster recovery system to verify compliance with information assurance standards and regulatory requirements.

Google Android Phone Integration and Management
Progent's Android phone integration consulting services have extensive background delivering remote and on-premises assistance for organizations of all sizes who need to incorporate Android phones and tablets into their IT networks so that users can work together from anywhere. Progent has the range of know-how to resolve technical issues that span multiple vendors and that represent a mix of older and current information technology. Progent provides cost-effective online consulting to assist you with any facet of designing, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can provide as-needed technical support to assist you to resolve particularly stubborn technical issues, or Progent can provide comprehensive project management support to help you finish major network initiatives on schedule and within budget. Progent can help with on-premises, cloud-centric, or hybrid network environments and offers expertise with all major operating systems, apps, management tools and network infrastructure. Progent also offers customized group or individual classes to help you manage and operate Android phones securely and productively.

Amazon Web Services (AWS) Migration Consulting Services
Progent's Amazon Web Services (AWS) integration experts offer cost-effective remote consulting to help businesses of any size to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Amazon Glacier for value-priced archival storage. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, system design and review, pilot testing, configuration, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security strategies. Progent can provide advanced expertise with firewalls and VPN access and can help you deploy cloud-based or hybrid networking models that seamlessly integrate Amazon AWS cloud services. Progent can provide as-needed expertise or Progent can provide comprehensive project management outsourcing or co-sourcing to help you move efficiently to the Amazon AWS cloud.

NetApp SAN Storage Solutions
Progent can provide enterprise customers remote or on-premises NetApp SAN consulting services for NetApp's complete family of SAN storage software and hardware products including ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVauly continuous D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Areas of NetApp SAN technology supported by Progent include system architecture, cloud integration, virtualization, migrations, non-disruptive updates, system management, information assurance, high availability, and troubleshooting. Progent offers Level 3 support to help you to resolve issues with NetApp SAN storage environments quickly and affordably following best practices.

ZENO Monitoring and Reporting for IP-based Resources
ZENO is Progentís network monitoring and reporting subscription service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by checking the health of all critical IP-based devices that make up your IT environment. When ZENO detects an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so all potential issues can be resolved before they have a chance to disrupt or take down network.

Security Inventory Evaluation for Small and Mid-size Businesses
Progent has put together two ultra-affordable service packages designed to allow small companies to receive a professional security evaluation from a qualified security engineer. With Progent's External Network Security Inventory Scan, a security engineer administers an extensive examination of your IT infrastructure from beyond your firewall to uncover potential weaknesses in the security posture you expose to the outside world. With Progent's Internal Network Security Inventory Scan, a security engineer executes a system scan from a secure machine inside your firewall to uncover vulnerabilities to internal threats. Both security inventory services are set up and run from a protected external location.

Progent's Consulting and Training Services for Microsoft Office Desktop and Office 365
Progent's Microsoft Office and Office 365 consultants can assist companies of any size to incorporate Office desktop and Office 365 apps including Excel, Word, PowerPoint, Microsoft Outlook, Access, Visio and OneNote into a cohesive solution that provides quick return on investment and promotes better business results. Progent can help your company to integrate Office or Office 365 apps with each other and with other core Microsoft platforms including SharePoint, Microsoft Exchange Server and SQL Server. Progent's consultants can also assist you fix compatibility issues between different releases of Microsoft Office and can provide live online Microsoft Office and Office 365 training to individual users or groups.

Migration Consulting for Skype for Business Server
Progent's Microsoft Skype for Business consultants can provide online and on-premises expertise for organizations of any size to evaluate the costs/benefits of upgrading to Microsoft Skype for Business from any version of Lync Server or Microsoft Office Communications Server. Progent can help you to plan an on-premises, cloud-based or mixed deployment; interface Skype for Business with SQL Server,Exchange, SharePoint and Office; set up high-availability mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and integrate other communication platforms such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security experts can help you design and validate a security strategy for your Skype for Business deployment that is compliant with regulatory requirements.

Comprehensive Documentation of Services Provided
Progent provides complete and detailed reports of all support work to make sure customers do not feel like a hostage to their IT service provider. Progent sends email documentation of support activity shortly after completion of each support task, and also provides a hard copy along with monthly billings. Comprehensive network service documentation makes it less risky for clients to transfer to a new support organization or take on increased service duties internally. Complete service documentation also provides IT managers the visibility required to determine the value of support services and develop better informed network budgets.

Get in Touch with a Progent Network Consultant
To learn how you can get in touch with a Progent computer consultant for remote or on-premises support in , phone 1-800-993-9400 or visit Online Network Support.

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