For office network systems located anywhere in the state of Wyoming, Progent's Microsoft and Cisco authorized professionals can provide remote phone help and troubleshooting to repair your network systems issues fast and affordably. Progent has acquired top-notch expertise, sophisticated tools, and support knowledge bases to diagnose and resolve computer network problems while avoiding the expense and delays normally associated with in-person service visits. If your Wyoming organization is located beyond the larger metro areas such as Cheyenne, Casper, Gillette, or Laramie, your nearby network support options may be limited in technical capability, or not available during an emergency. This results in a computer network that is unpredictable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s staff of expert network engineers average more than ten years of real-world IT industry experience, in the trenches of network systems support, performing a wide variety of technical tasks for a varied range of customers. This means you get not only the technical competency needed for the task, but a consultant with field proven methods for applying that expertise to assist with efficient network solutions.
VPN Access Support for Popular Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
Broad and In-depth Experience with Office Networking
Progent’s team of 60+ networking consultants means customers benefit from the leverage of 800 years of combined experience and shared knowledge base to fix the most vexing network issues. Progent has the know-how to identify solutions quickly and deliver them affordably.
Simple Engagement and Billing Structure
Progent makes it easy to be a customer. Progent requires no complicated contracts, no minimum commitment, no retainer fees, and no minimum support time. All consulting time is fully documented and invoiced to the actual minutes used.
Phone Support and Remote Troubleshooting Services
Progent's phone support and remote troubleshooting services give your organization the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's experts can provide your small business with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.
National Remote Support for Microsoft Windows and Cisco-based Network Environments
Progent’s Technical Response Center offers expert remote support for Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the experience to help you troubleshoot and resolve complex network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the toughest problems to appropriate subject matter experts as required.
Remote Computer Network Administration
Remote access tools and technologies have improved to the point that there is seldom a need for on-site access to servers in order to provide effective support. With the installation of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be accomplished remotely by Progent engineers. Remote network support services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.
Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification given exclusively to the top tier of businesses that operate closely with Microsoft, have shown IT skills, and have verified client references. Microsoft Gold Partners are required to maintain large staffs of IT experts who have completed extensive certification testing. Microsoft Gold Partners are provided access to special support and training programs from Microsoft and early access to new software for training and piloting purposes.
Team Approach to Support and Technical Issue Escalation
Computer networks have grown increasingly complex, and even many small office networks incorporate software and hardware solutions from dozens of different suppliers, which leads to further integration complexity. It is very difficult for even the most experienced individual to have deep knowledge in all areas of information technology, or extensive hands-on experience in the enormous range of hardware and software brands, models, and versions of software that can used by small companies. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to resolve complex technical problems efficiently, at the least cost to you.
Custom Software Development
Progent can provide expert software architects and developers for creating custom business software in areas that include eCommerce, external and internal web sites, Great Plains financials, or Microsoft Dynamics SL, and specialized management reporting. Progent has extensive experience successfully creating both simple and complex application development projects for companies of all sizes.
One-stop Shopping for Comprehensive Network Support Services
Progent can be a single source for most IT support needs for businesses. While focused on supporting environments from Microsoft and Cisco, Progent engineers regularly work with installing, supporting, integrating and troubleshooting technologies from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
Experience with a Broad Spectrum of Small Business Networks
Progent’s certified expert engineers have provided Information Technology support services to thousands of businesses in hundreds of diverse industries, giving Progent a unique real-world perspective on what IT solutions work and which ones don’t.
24x7 Support for Maximum Network Uptime
For organizations with mission-critical applications, Progent can provide online support services on a 24x7 basis. Added to Progent's automated 24x7 network server monitoring package, this service can help promote the maximum system availability.
Web Development
If you want to revamp your company Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new business, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web architects and developers. Progent's experts can also help you build and maintain a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 training in Microsoft FrontPage. Progent can also provide engineers who can you create and deploy custom eCommerce solutions.
Remote Server Monitoring with MOM
Progent offers nationwide remote monitoring services based on Microsoft Operations Manager so that your server support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your network free of stressful and expensive service outages.
