For business network systems located anywhere in the state of Wyoming, Progent's Microsoft and Cisco certified professionals can provide online help and remote troubleshooting to solve your computer system troubles fast and affordably. Progent has developed enterprise-class expertise, advanced software tools, and support knowledge bases to troubleshoot and repair IT problems while avoiding the high cost and time delays normally associated with in-person technical service visits.

If your Wyoming business is situated outside of the larger metropolitan areas such as Cheyenne, Casper, Gillette, or Laramie, your nearby network support options may be limited in expertise, or not available during an emergency. This results in a computer network that is unpredictable or causing wasted time due to technical issues going unresolved for too long. Progentís group of expert network engineers average more than ten years of real-world industry experience, in the trenches of computer network support, performing a broad variety of technical tasks for a extensive range of clients. This means you get not only the technical competency needed for the task, but a consultant with field proven methods for applying that expertise to provide cost effective network solutions.

Simple Sign-on and Billing Model
Progent has made it simple to become a client. Progent requests no complicated contracts, no minimum commitment, no retainers, and no minimum support time for services provided during normal business hours. All support time is fully documented and invoiced to the actual minutes utilized. By-the-minute billing avoids situations where customers are charged major bucks for fast fixes. You are charged only for the services you are provided.

PC Desktop Support Services
Progent's desktop support engineers can assist your company to install desktop computers, notebooks, or handheld devices as needed or help you to design and execute a company-wide move to a new version of an operating system or an updated release of an important end-user application. Progent's certified PC consultants can configure programs from the Office family of end-user products or Microsoft Dynamics accounting and customer relationship programs on your workstations so they interact efficiently with other Microsoft applications, products from third-party vendors, business servers, and line-of-business solutions network-wide. As an example, Progent can set up Microsoft Outlook on a desktop or notebook to match both the usage pattern of your employee and the protection requirements of your business. Progent can also provide remote and in-person technical services for desktops.

Progent's Test and Design Lab at the Herakles/QTS Data Center
Progent's Test and Training Lab located at the QTS Colocation Center in Sacramento includes a variety of dedicated servers and network support equipment intended to be used online or on premises to facilitate piloting, assessments, capacity testing, repair, business continuity simulation, education, and additional purposes to help Progent's customers successfully carry out major projects.

Temporary Chief Information Officer Services
Progent can supply companies with an information management professional who can serve as a part-time CIO. This experienced IT officer can offer strategic direction to assist your company to deploy sensible technology to improve business processes so they match better with your business objectives. Your business can create and install a well thought out information technology plan without incurring the cost of a full-time Chief Information Officer. Key services Progent's part-time CIO can perform include growth strategies, planning IT budgets, creating models for Total Cost of Ownership, reengineering workflows, negotiating with vendors, establishing security standards, monitoring service level agreements, automating data center administration, computer desktop support solutions, patch management, and disaster recovery/business continuity planning.

SQL Server 2012 Consulting Services
Progent can provide the support of Microsoft-certified SQL Server 2012 engineers as well as seasoned software developers, database administrators, project managers, network infrastructure architects, disaster recovery/business continuity planning specialists, and certified data security consultants to assist your business to manage your Microsoft SQL Server 2012 solution and configure a cost-effective and secure network infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012. Progent can also help you to upgrade to SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.

Unified Communications Manager and Unified Communications Manager Express Consulting
Cisco Unified Communications Manager (CUCM), previously known as CallManager, acts as the foundation of Cisco's communications and collaboration solution. Cisco Unified CM and Cisco Unified Communications Manager Express provide a modern IP-PBX by integrating closely with apps such as Cisco Unified CM IM and Presence Service, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center. Progent's CCIE-certified CUCM and CallManager consultants can assist with any facet of Unified CM configuration and troubleshooting in areas that include integrating VoIP phones and video IP phones, reviewing dial plans, integrating SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE networking support, creating Cisco UCS server clustering solutions for survivability, and integration with Exchange and Skype for Business.

Progent's Integration and Development Support for Amazon Marketplace Web Service
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their operations by automating crucial sales functions including listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online ecosystem and automating their sales processes, merchants can broaden their market, reduce their cost of sales, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and get to market quickly.

Windows Server 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Windows Hyper-V 2016 utilizes core features first developed for and refined on Azure, one of the world's biggest public clouds. This pedigree significantly improves the ability of the Windows Server platform to support private cloud and hybrid cloud/on-premises environments by improving data security, uptime, scale, manageability, reliability and disaster recovery. Progentís Microsoft certified Windows Server 2016 Hyper-V consultants can assist you to evaluate the advantages of Hyper-V 2016 for your organization, configure pilot systems to confirm the ability of Hyper-V 2016 to support your critical workloads, design a cost-effective network topology for a cloud-based or hybrid installation, create and carry out a non-disruptive upgrade strategy, train your IT management and technical support personnel, and deliver ongoing consulting and troubleshooting support to make sure that your Hyper-V 2016 solution delivers maximum business value.

Microsoft Windows Server 2012 Consulting Support
Progent's certified Windows Server 2012 R2 experts can assist you to evaluate the benefits of Windows Server 2012 R2 for your company, create test systems and migration plans, tune your network for on-premises, multi-site, cloud-based, and hybrid datacenters, educate your IT management, team, develop a corporate-wide security strategy, automate network administration, assist with application development, and generate and test a disaster recovery/business continuity plan. If your organization is considering upgrading from Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid solutions experts can help you to evaluate the value of Windows Server 2016 for your environment and design and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud, or hybrid deployment model.

Cost-effective Network Support Solutions
Many small companies utilize poor metrics when shopping for a computer network consultant. Cost per hour is usually not a good measure for value. A consultant with insufficient technical background can take several times longer to perform the same task than an experienced IT professional. For example, billing 30% less per hour, but taking three times longer for the same task is hardly a bargain. Even worse, a badly designed or implemented network environment that is undependable and difficult to administer or expand can cost a business many times more than its initial price because of lost productivity. Progent's client testimonials from satisfied companies across the United States indicate the efficiency of Progent's service model and the expertise of Progent's staff of engineers.

Get in Touch with a Progent Network Support Expert
To see how you can contact a Progent computer support expert for online or on-premises assistance in , phone 1-800-993-9400 or visit Remote Computer Support.

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