For small company networks located anywhere in the state of Wyoming, Progent's Microsoft and Cisco qualified technical team members can deliver phone help and remote troubleshooting to repair your network troubles fast and affordably. Progent has acquired top-notch skills, advanced software tools, and support knowledge bases to troubleshoot and resolve computer network problems without the high cost and time delays normally associated with onsite service visits.

If your Wyoming company is located beyond the larger metropolitan areas such as Cheyenne, Casper, Gillette, or Laramie, your nearby computer network support choices may be limited in expertise, or not available during urgent situations. This results in a computer network that is unpredictable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s group of expert network engineers average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a extensive range of technical tasks for a varied range of customers. This means you obtain not just the technical competency needed for the task, but a professional with field proven methods for applying that expertise to provide affordable network solutions.

CISA-certified Cybersecurity Audit Consultants
The CISA credential is an important achievement that signifies mastery in information system security audit and control. Certified by the American National Standards Institute, the CISA accreditation requires that candidates pass an extensive examination given by the ISACA professional group. Progent offers the expertise of a CISA-certified Cybersecurity audit professional able to help companies in the areas of IS audit services, IT governance, network assets and infrastructure ROI, information technology support, protection of information resources, and disaster recovery planning.

CRISC-certified Risk Management Consultants
The CRISC certification program was initiated by ISACA in 2010 to verify an IT professional's skills to design, deploy, and maintain IS control mechanisms to mitigate risk. Progent offers the services of a CRISC-certified risk management consultant to help you to create and execute a risk management strategy based on leading practices promoted by CRISC and geared to align with your company's risk tolerance, business objectives, and IT budget.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness to block or recover quickly from a ransomware incident. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

CISM-certified Cybersecurity Management Consultants
Progent offers the expertise of CISM certified network security management consultants. The Certified Information Security Manager (CISM) organization describes the core competencies and worldwide standards of performance that IT security professionals are expected to learn. CISM provides business management the confidence that consultants who have qualified for their CISM certification possess the background and capability to deliver efficient security administration and consulting consulting.

Cisco Unified Communications Manager and Unified Communications Manager Express Consulting
Cisco Unified Communications Manager (Unified CM), previously named CallManager, is the heart of Cisco's communications and collaboration solution. Cisco Unified Communications Manager and Unified Communications Manager Express provide a modern IP-PBX solution by integrating with apps that include Cisco Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent's CCIE-certified Cisco Unified CM experts can assist with any facet of CUCM setup and troubleshooting in areas such as integrating VoIP phones and video phones, designing dial plans, configuring SIP PSTN trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE networking support, designing UCS server failover systems for high availability, and integration with Microsoft Exchange Server and Skype for Business.

Wireless Site Survey
Progent’s Wireless Site Survey helps you to design and implement an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless LAN customized for your environment, providing your business a WLAN that delivers the reception, speed, load-handling capability, Quality of Service, data protection, and roaming capability your company requires. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more comprehensive on-premises service. Progent’s on-premises survey features onsite inspection, RF and security assessment of your existing WLAN, analysis of your building’s floor plans, testing for radio frequency interference, signal propagation modeling, selection of optimum placement for customer-requested WAPs including Aironet indoor and outdoor APs, Meraki cloud-managed APs and Apple AirPort equipment, and a detailed report describing a new WLAN.

Microsoft Desktop Virtualization Support
Microsoft's virtual desktop solutions lower the effort needed for network administrators to install applications so that they are standardized throughout a corporate workforce, provide the power to control rights to business information, and enable quick installation of new or updated desktops. With Windows Server 2016, the Terminal Services utility has been enhanced and named Remote Desktop Services or RDS. Microsoft's new Virtual Desktop Infrastructure (VDI) that powers Remote Desktop Services streamlines client connectivity, improves responsiveness, strengthens security, centralizes management, and offers a nearly transparent user environment. Progent's Windows Server 2016 consultants can assist you to assess the strategic advantages of Microsoft's virtual desktop technologies, configure test and production deployments, optimize your system architecture to accommodate virtualized clients efficiently, assess and remediate security issues, and train your IT managers to utilize industry best practices to gain a fast ROI from desktop virtualization.

Configuration Manager 2016 Cloud Integration
Configuration Manager 2016 automates software deployment and updating, centralizes compliance settings control, inventories network assets, protects against company data leakage, provides health reporting, enables safe self service, and offers a single point of control for managing mixed-operating system networks based on on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud integration experts can help businesses of any size with any facet of designing, implementing, operating and troubleshooting a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid environments.

ERP Consulting Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that embodies over a quarter century of experience helping manufacturing and distribution companies to manage supply chains and streamline critical business processes in order to get products to market quickly and adhere to customer schedules consistently. Progent offers the skills of an ERP specialist with over 20 years of experience working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or onsite consulting that spans from as-needed guidance to end-to-end solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, customization, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Excel and SQL integration, disaster recovery planning, and database administration. To find out more, visit SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

Office Access Software Programming
Progent's Microsoft Access consulting experts offer cost-effective online consulting services for all editions of Office Access including desktop and browser-based versions and can provide expert support for Access application development, database migration, performance optimization, BI reporting, and maintenance. Progent also offers tailored webinar classes for Office Access development and database management.

Planning and Deployment Consulting for Cisco's Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified consultants offer Cisco Aironet Wi-Fi access point consulting and Cisco Wi-Fi controller integration so you can benefit from the IEEE 802.11ac Wave 2 WiFi specification to get three times the speed for your wireless network while increasing the coverage area.

Affordable Network Support Solutions
Many small organizations utilize flawed metrics when shopping for a computer consultant. Cost per hour is seldom a reliable measure for value. A consultant with insufficient technical background can take several times longer to complete the same job than an experienced Information Technology professional. For example, charging 30% less per hour, but taking three times as long for the same task is not a deal. Still worse, a poorly designed or implemented network infrastructure that is unstable and hard to manage or expand can cost a business many times over its initial price due to lost productivity. Progent's customer testimonials from satisfied businesses across the U.S. confirm the effectiveness of Progent's service model and the expertise of Progent's team of engineers.

Microsoft Active Directory (AD) Planning and Integration Expertise
Progent's Microsoft-certified Active Directory experts have deep experience troubleshooting complex Active Directory problems such as replication problems, multi-domain partition configurations, corrupted AD objects, removal of legacy software configuration objects in production Active Directory systems, and repair of unsuccessful setups of Active Directory and AD-enabled applications. Progent is also skilled in working with “expert only” Active Directory tools such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend deployment techniques that address important issues including AD naming conventions, hierarchical structure, IT management structure, selection and design of group policy objects, as well as security and auditing specifications. Progent can also anticipate the implications of alternate server and service configurations on capability and speed. Progent can help companies to design and implement deployments of Active Directory Domain Services by providing Windows Server 2012 R2 consulting services and Windows Server 2016 hybrid cloud solutions.

Cisco IOS software Update Support
If your network incorporates Cisco routers, you could be using an old version of Cisco IOS, the control software powering almost every Cisco router and current Cisco switches. Cisco frequently publishes upgrades to IOS in order to fix bugs, plug security vulnerabilities, or add features. However, upgrading Cisco IOS and other Cisco OS platforms can be a challenge, depending on your Cisco equipment and your network environment. As an example, there could be limitations of internal RAM that might cause a new OS release to execute improperly. Progent's Cisco CCIE consultants can provide a wide variety of services related to upgrading Cisco IOS software or any other Cisco OS like IOS XR, CallManager or Unified Communications Manager. Progent can run version audits of your Cisco software, recommend appropriate updates, provision Cisco appliances, copy software images, activate and test your new software, optimize throughput, resolve issues, and teach your network support managers how to utilize any significant new capabilities.

Remote Server Monitoring with Microsoft System Center Operations Manager Operations Manager
Progent provides a selection of Network Support Packages built around the proactive problem solving abilities of Operations Manager, a cutting-edge network management software solution that tracks the reliability, speed and security of your IT network and detects problems before they can bring down your system. To provide additional understanding concerning the performance and robustness of your system environment, Progent can help you integrate and manage popular network monitoring tools based on the Linux OS.

Contact a Progent Network Support Expert
To learn how to contact a Progent network support expert for remote or onsite help in , phone 1-800-993-9400 or go to Remote Computer Help.














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