Server and Desktop Monitoring and RMM ConsultingProSight LAN Watch is Progentís remote monitoring and management (RMM) service that allows small and mid-size organizations to outsource server and PC management for a low monthly price. ProSight LAN Watch automates and streamlines tasks such as proactive monitoring and maintenance, asset inventory, software distribution, patching, and troubleshooting. Formerly named ZENO, ProSight LAN Watch incorporates best-practices intelligence for proactively monitoring Windows-powered servers and desktops. As soon as ProSight LAN Watch detects a problem, an alert is sent to your designated IT staff and your assigned Progent consultant so that any looming issues can be resolved before they impair or crash your network. On monitored computers, a single click can create a prioritized trouble ticket for Progentís Technical Response Center (TRC).

ProSight LAN Watch can be integrated with ProSight Data Protection Services local and offsite backup monitors. This adds a high-level overview of your recent backups and cloud storage from the ProSight LAN Watch portal. ProSight LAN Watch can optionally be configured to track the health of other IP-enabled assets like routers, switches, printers and telecommunications equipment. If there is a weak spot in your network, ProSight LAN Watch will find it.

ProSight LAN Watch offers a range of services to help you manage your information system by keeping tabs on the availability, performance and security of your entire IT ecosystem. Services available with ProSight LAN Watch include:

  • Proactive monitoring of Windows, Linux and Mac systems, plus smartphones
  • Standard and custom SNMP monitors
  • Monitor the health of critical applications and server roles including Exchange, SQL Server and AD
  • Standard and customizable alert thresholds and remediation scripts, all with full automation
  • Equipment status and state information from a web-accessible dashboard
  • Hardware and software Inventory reporting
  • Advanced trend analysis
  • Optional patch management with automated staged patching
  • Single-click trouble tickets for priority help from Progentís Technical Response Center (TRC)
  • 100s of built-in report options plus custom reporting
In addition to providing proactive monitoring to detect technical issues, ProSight LAN Watch can help identify obsolete, under utilized, and stressed equipment. ProSight LAN Watch can also help you track hardware warranty and software license information and generate alerts for impending expirations to simplify asset management.

An Affordable and Effective RMM Solution
ProSight LAN Watch RMM services are available for a small one-time setup cost and an affordable monthly charge based on the services provided and the number of computers monitored. If remediation services are called for, they can either be handled by your internal IT staff or by Progentís network engineers on a time-and-material basis. With more than a decade of experience providing RMM services to businesses throughout the U.S., Progentís network engineers have the knowledge needed to set up and analyze ProSight LAN Watch alerts and reports and the skills required to resolve problems quickly based on industry best practices.

ProSight LAN Watch Server and Desktop Management Consulting

ProSight LAN Watch includes 100's of built-in commands for remote server and desktop management

ProSight LAN Watch is integrated with Progent's ConnectWise ticketing system. With a ProSight LAN Watch agent installed on a server/workstation, a single click can create a prioritized TRC ticket or start a chat with a TRC engineer, who can resolve the problem using the ScreenConnect remote control tool. In most cases, potential problems can be resolved without interrupting your end users.

Summary of ProSight LAN Watch Features and Benefits
ProSight LAN Watch represents a powerful and affordable Remote Monitoring and Management solution by providing a unique combination of asset discovery and extensive, actionable reporting. ProSight LAN Watch's benefits include:

  • Reduce IT support costs
  • Improve network availability
  • Avoid hardware warranty and software license expirations
  • Keep your IT management focused on strategic issues, not on network maintenance
  • Optimize the utilization of your critical network assets
  • Get the insight you need for efficient capacity planning
  • Partner with Progentís world-class team of network experts
Sample Reports from ProSight LAN Watch
The following links allow you to view or download sample reports available with Progent's ProSight LAN Watch remote monitoring and management service. Download Progent's ProSight LAN Watch: Remote Monitoring and Management Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight LAN Watch RMM services, click:
Progent's ProSight LAN Watch Server and Desktop Monitoring and Management Services Datasheet. (PDF - 95 KB)

ProSight Network Audit Advanced: Deep-Dice Network Health Audit with Active Directory Cleanup Report
ProSight LAN Watch is the remote monitoring tool behind Progent's ProSight Network Audit Advanced service. This affordable infrastructure health review provides a professional assessment of how closely your network configuration follows industry best practices. The audit includes an Active Directory (AD) Cleanup report that identifies any problems found in your AD deployment and suggests remediation. The ProSight Network Audit Advanced comes with one year of Progent's ProSight LAN Watch network monitoring service. To learn more about ProSight Network Audit Advanced, see ProSight Network Audit Advanced.

Additional ProSight Managed Services Offered by Progent
Progent's ProSight suite of network management services includes other affordable, flat-rate managed service packages designed to help small and mid-size businesses maintain on-premises or hybrid cloud IT environments by monitoring and managing key areas including security, backup/disaster recovery, and email spam and content filtering. By partnering with leading platform vendors, Progent can bring small businesses the same cutting-edge information technology solutions found in the largest enterprises. Managed services available from Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend physical and virtual endpoint devices against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the entire threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Read more about ProSight IT Asset Management service.
Download Progent's 10 Benefits of Managed IT Services White Paper
To view a white paper describing why managed services are rapidly replacing the old break/fix model of IT support outsourcing for small and mid-size organizations, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness to defend against ransomware or recover quickly after a ransomware incident. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup procedures, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup system that reduces your vulnerability to a ransomware attack and aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Contact Progent to Find Out More About ProSight LAN Watch Server and Desktop Monitoring and Management Services
For detailed pricing and to find out more about how ProSight LAN Watch remote monitoring and reporting services can save you support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.
















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