SharePoint Server 2010 ConsultingZENO is Progentís network monitoring and reporting service that uses advanced Remote Monitoring and Management (RMM) technology to help keep your IT system running at peak levels by checking the health of all your critical servers, clients, applications, and IP-based appliances. As soon as ZENO detects a problem, an alert is sent to your designated IT staff and your assigned Progent consultant so that any looming issues can be resolved before they impair or crash your network. On monitored computers, a single click can create a prioritized trouble ticket for Progentís Technical Response Center (TRC).

Unlike other remote monitoring solutions, ZENO can track the health of your entire IT environment, not just servers. Devices that can be monitored by ZENO include servers, desktops, notebooks, smartphones, routers, switches, printers and imaging devices, telecommunications equipment, and other IP-enabled assets. If there is a weak spot, ZENO will find it.

ZENO offers a range of services to help you manage your information system by keeping tabs on the availability, performance and security of your entire IT ecosystem. Zenoís RMM services include:

  • Proactive monitoring of Windows, Linux and Mac systems, plus smartphones, apps and IP appliances
  • Standard and custom SNMP monitors
  • Monitor the health of critical applications and server roles including Exchange, SQL Server and AD
  • Standard and customizable alert thresholds and remediation scripts, all with full automation
  • Equipment status and state information from a web-accessible dashboard
  • Hardware and software Inventory reporting
  • Advanced trend analysis
  • Optional patch management with automated staged patching
  • Single-click trouble tickets for priority help from Progentís Technical Response Center (TRC)
  • 100s of built-in report options plus custom reporting
In addition to providing proactive monitoring to detect technical issues, ZENO can help identify obsolete, under utilized, and stressed equipment. ZENO can also help you track hardware warranty and software license information and generate alerts for impending expirations to simplify asset management.

An Affordable and Effective RMM Solution
ZENO RMM services are available for a small one-time setup cost and an affordable monthly charge based on the services provided and the number of devices monitored. If remediation services are called for, they can either be handled by your internal IT staff or by Progentís network engineers on a time-and-material basis. With more than a decade of experience providing RMM services to businesses throughout the U.S., Progentís network engineers have the knowledge needed to set up and analyze ZENO alerts and reports and the skills required to resolve problems quickly based on industry best practices.

Zeno is integrated with Progent's ConnectWise ticketing system. With a Zeno agent installed on a server/workstation, a single click on the Zeno icon in the system tray can create a prioritized TRC ticket or start a chat with a TRC engineer, who can resolve the problem using the ScreenConnect remote control tool. In most cases, potential problems can be resolved without interrupting your end users.

Summary of ZENO Features and Benefits
ZENO represents a powerful and affordable Remote Monitoring and Management solution by providing a unique combination of asset discovery and extensive, actionable reporting. ZENO's major features and benefits include:


  • Advanced Remote Monitoring and Management services
  • Proactive tracking and alerts for your entire IT environment
  • Monitored devices can include servers, desktops, switches, routers, laptops, handhelds, printers, telecom equipment, and other IP-based assets
  • Trend Analysis to anticipate issues in time to react
  • Instant access to equipment Status and State information
  • Comprehensive tracking of hardware/software inventory
  • Adjustable alert thresholds and responses to meet the specific needs of your business
  • Simplified patch management with scheduling and staging
  • Hundreds of actionable reports
  • Alerts sent automatically to your designated staff and to Progentís managing consultant/primary engineer
  • Affordable pricing based on the number of devices monitored
  • Reduce IT support costs
  • Improve network availability
  • Avoid hardware warranty and software license expirations
  • Keep your IT management focused on strategic issues, not on network maintenance
  • Optimize the utilization of your critical network assets
  • Get the insight you need for efficient capacity planning
  • Partner with Progentís world-class team of network experts
Download Progent's ZENO: Remote Monitoring and Management Datasheet
To download a single-page datasheet in PDF format describing Progent's ZENO RMM services, click:
Progent's ZENO Remote Monitoring and Management Services Datasheet. (PDF - 106 KB)

Contact Progent to Find Out More About ZENO Remote Monitoring and Management Services
For detailed pricing and to find out more about how ZENO remote monitoring and reporting services can save you support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.

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