Server and Desktop Monitoring and RMM ConsultingProSight LAN Watch is Progentís remote monitoring and management (RMM) service that automates and streamlines server and desktop management tasks such as proactive monitoring and maintenance, asset inventory, software distribution, patching, and troubleshooting. Formerly named ZENO, ProSight LAN Watch incorporates best-practices intelligence for proactively monitoring devices powered by Windows, Linux and Mac OS as well as smartphones and other endpoints. As soon as ProSight SW detects a problem, an alert is sent to your designated IT staff and your assigned Progent consultant so that any looming issues can be resolved before they impair or crash your network. On monitored computers, a single click can create a prioritized trouble ticket for Progentís Technical Response Center (TRC).

ProSight LAN Watch can be integrated with ProSight Data Protection Services local and offsite backup monitors. This adds a high-level overview of your recent backups and cloud storage from the ProSight LAN Watch portal. ProSight LAN Watch can optionally be configured to track the health of other IP-enabled assets like routers, switches, printers and imaging devices, telecommunications equipment. If there is a weak spot in your network, ProSight LAN Watch will find it.

ProSight LAN Watch offers a range of services to help you manage your information system by keeping tabs on the availability, performance and security of your entire IT ecosystem. Services available with ProSight LAN Watch include:

  • Proactive monitoring of Windows, Linux and Mac systems, plus smartphones
  • Standard and custom SNMP monitors
  • Monitor the health of critical applications and server roles including Exchange, SQL Server and AD
  • Standard and customizable alert thresholds and remediation scripts, all with full automation
  • Equipment status and state information from a web-accessible dashboard
  • Hardware and software Inventory reporting
  • Advanced trend analysis
  • Optional patch management with automated staged patching
  • Single-click trouble tickets for priority help from Progentís Technical Response Center (TRC)
  • 100s of built-in report options plus custom reporting
In addition to providing proactive monitoring to detect technical issues, ProSight LAN Watch can help identify obsolete, under utilized, and stressed equipment. ProSight LAN Watch can also help you track hardware warranty and software license information and generate alerts for impending expirations to simplify asset management.

An Affordable and Effective RMM Solution
ProSight LAN Watch RMM services are available for a small one-time setup cost and an affordable monthly charge based on the services provided and the number of computers monitored. If remediation services are called for, they can either be handled by your internal IT staff or by Progentís network engineers on a time-and-material basis. With more than a decade of experience providing RMM services to businesses throughout the U.S., Progentís network engineers have the knowledge needed to set up and analyze ProSight LAN Watch alerts and reports and the skills required to resolve problems quickly based on industry best practices.

ProSight LAN Watch Server and Desktop Management Consulting

ProSight LAN Watch includes 100's of built-in commands for remote server and desktop management

ProSight LAN Watch is integrated with Progent's ConnectWise ticketing system. With a ProSight LAN Watch agent installed on a server/workstation, a single click can create a prioritized TRC ticket or start a chat with a TRC engineer, who can resolve the problem using the ScreenConnect remote control tool. In most cases, potential problems can be resolved without interrupting your end users.

Summary of ProSight LAN Watch Features and Benefits
ProSight LAN Watch represents a powerful and affordable Remote Monitoring and Management solution by providing a unique combination of asset discovery and extensive, actionable reporting. ProSight LAN Watch's benefits include:

  • Reduce IT support costs
  • Improve network availability
  • Avoid hardware warranty and software license expirations
  • Keep your IT management focused on strategic issues, not on network maintenance
  • Optimize the utilization of your critical network assets
  • Get the insight you need for efficient capacity planning
  • Partner with Progentís world-class team of network experts
Download Progent's ProSight LAN Watch: Remote Monitoring and Management Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight LAN Watch RMM services, click:
Progent's ProSight LAN Watch Server and Desktop Monitoring and Management Services Datasheet. (PDF - 95 KB)

Additional ProSight Managed Services Offered by Progent
Progent's ProSight family of network management services includes other affordable, flat-rate managed service packages designed to help small and mid-size businesses maintain on-premises or hybrid cloud IT environments by monitoring and managing key areas including security, backup/disaster recovery, and email spam and content filtering. By partnering with leading platform vendors, Progent can bring small businesses the same cutting-edge information technology solutions found in the largest enterprises. Managed services available from Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide centralized management and world-class security for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
Contact Progent to Find Out More About ProSight LAN Watch Server and Desktop Monitoring and Management Services
For detailed pricing and to find out more about how ProSight LAN Watch remote monitoring and reporting services can save you support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.

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