Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. For this reason, ransomware attacks are typically launched on weekends and late at night, when IT staff may be slower to become aware of a breach and are less able to mount a quick and coordinated defense. The more lateral movement ransomware can manage within a victim's system, the longer it takes to recover basic operations and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to take the urgent first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware experts can assist businesses in the Santa Rosa area to locate and isolate infected devices and guard undamaged resources from being compromised.

If your system has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Santa Rosa
Modern strains of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and attack any available backups. Data synchronized to the cloud can also be impacted. For a poorly defended network, this can make system recovery almost impossible and basically sets the IT system back to the beginning. So-called Threat Actors, the hackers responsible for ransomware assault, insist on a settlement fee for the decryptors required to unlock encrypted files. Ransomware attacks also try to exfiltrate information and TAs demand an extra settlement in exchange for not posting this data on the dark web. Even if you are able to restore your system to an acceptable point in time, exfiltration can be a major issue depending on the nature of the downloaded information.

The recovery process subsequent to ransomware attack involves several distinct stages, the majority of which can proceed in parallel if the response workgroup has a sufficient number of members with the necessary experience.

  • Quarantine: This time-critical first response involves arresting the lateral spread of ransomware across your IT system. The more time a ransomware attack is permitted to run unchecked, the more complex and more costly the recovery effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery engineers. Quarantine processes include cutting off affected endpoint devices from the network to restrict the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This covers bringing back the IT system to a minimal acceptable level of functionality with the least downtime. This process is typically at the highest level of urgency for the victims of the ransomware attack, who often see it as an existential issue for their company. This project also demands the widest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, productivity and mission-critical apps, network topology, and secure endpoint access management. Progent's recovery team uses state-of-the-art collaboration tools to organize the multi-faceted restoration process. Progent appreciates the importance of working quickly, continuously, and in unison with a customer's management and IT staff to prioritize activity and to put vital resources back online as fast as possible.
  • Data recovery: The work required to recover data impacted by a ransomware attack depends on the condition of the systems, the number of files that are affected, and what recovery techniques are required. Ransomware assaults can destroy pivotal databases which, if not gracefully closed, might have to be rebuilt from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many ERP and other mission-critical applications depend on Microsoft SQL Server. Some detective work may be required to find undamaged data. For example, undamaged OST files may exist on employees' PCs and notebooks that were not connected during the ransomware assault.
  • Implementing advanced AV/ransomware protection: ProSight ASM uses SentinelOne's machine learning technology to offer small and medium-sized companies the benefits of the same anti-virus tools used by some of the world's biggest corporations such as Netflix, Visa, and NASDAQ. By providing in-line malware blocking, classification, mitigation, restoration and analysis in one integrated platform, ProSight Active Security Monitoring lowers TCO, simplifies administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a certified SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance provider, if there is one. Activities consist of determining the type of ransomware involved in the assault; identifying and establishing communications the hacker persona; testing decryption capabilities; budgeting a settlement amount with the ransomware victim and the cyber insurance carrier; establishing a settlement and schedule with the TA; checking adherence to anti-money laundering sanctions; carrying out the crypto-currency disbursement to the TA; acquiring, learning, and using the decryptor utility; troubleshooting failed files; creating a clean environment; mapping and reconnecting datastores to match exactly their pre-attack state; and reprovisioning machines and software services.
  • Forensic analysis: This process involves learning the ransomware assault's progress throughout the targeted network from beginning to end. This history of how a ransomware attack progressed within the network helps your IT staff to evaluate the impact and highlights weaknesses in security policies or work habits that need to be rectified to avoid future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to look for changes. Forensics is typically assigned a high priority by the cyber insurance carrier. Because forensics can take time, it is critical that other key recovery processes like operational resumption are executed in parallel. Progent maintains a large team of IT and data security experts with the skills needed to perform activities for containment, operational continuity, and data restoration without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered online and onsite IT services across the U.S. for over 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes consultants who have earned high-level certifications in foundation technology platforms such as Cisco networking, VMware virtualization, and popular Linux distros. Progent's data security experts have earned internationally recognized certifications including CISA, CISSP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial and ERP application software. This scope of expertise gives Progent the ability to identify and consolidate the surviving pieces of your information system following a ransomware attack and reconstruct them rapidly into an operational system. Progent has worked with leading insurance providers including Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware Recovery Services in Santa Rosa
For ransomware system recovery consulting in the Santa Rosa metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent's Sun Solaris family support services provide small companies and software developers help with managing and supporting Solaris environments that run with Microsoft-based technology. Progent can give your business contact with Solaris consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISM certification. This broad range of expertise provides you with a convenient single source to help you create and maintain a secure and reliable cross-platform network and communications infrastructure that supports Sun Solaris and Microsoft interoperability by combining MS Windows with major variants of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux derivatives such as RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware Linux.

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    Progent offers nationwide urgent technical support and consulting services for companies that run UNIX or Linux networks or whose information systems include a mix of UNIX/Linux and Microsoft technology. Online IT help offers optimum leverage for your information technology budget by preserving client productivity and limiting the hours charged for network analysis and repair. Advanced remote access technology and experienced technicians and engineers combine to enable Progent to handle the majority of network issues without squandering time and expense by going to your site. In the vast majority of cases your network problems can be remediated by telephone or through a mix of telephone help and remote connectivity. Progent can offer the services of Cisco certified CCIE network engineers and CISSP premier security professionals to assist with the most difficult network issues.

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    Progent's Help Desk Call Center management and co-management service programs help organizations to cut costs and improve productivity.

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    Progent's experts offer Apple macOS and OS X users a variety of services such as desktop support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows environments, Microsoft Entourage and Exchange Server help, network protection services, and custom education. Progent can help clients to upgrade to macOS from OS X or other earlier editions of Apple OS X and Progent can provide help with Apple Mac applications. Progent can also assist you with iPhone support and Apple iPad synchronization, or moving to Apple's iCloud services. For computer networks built solely on Mac OS X or for networks with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the difficulty of designing, configuring and maintaining a network infrastructure that is reliable, secure, efficient and able to achieve your company's objectives.

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    Progent's seasoned ransomware recovery experts can assist your business to restore an IT network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.

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    Progent can deliver a wide range of affordable services to help you to deploy, integrate, repair, and administer workstations and laptops powered by Windows, Apple macOS and OS X, or various versions of Linux. Progent can provide on-premises or remote technical support for single computers or notebooks or work with your business to design and implement a company-wide rollout of new or revised operating system software and business applications. Progent can also supply consultants and technical workers to assist you to prepare for and implement an office relocation or consolidation organized to cause minimal disruption of your productivity.

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    Microsoft has made a strong effort to enable seamless hybrid ecosystems that combine Microsoft 365 and on-premises Exchange systems. This permits you to have some mailboxes located on your on-premises datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consulting team can help you with any phase of designing, integrating and debugging your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange specialists can deliver as-needed support to help you resolve stubborn technical bottlenecks and also offer comprehensive project management outsourcing to ensure your hybrid Exchange solution is successfully completed on time and on budget.

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    Progent's Microsoft Gold-certified Windows Server 2022 consultants can help your organization to plan and carry out an efficient migration to Windows Server 2022 using an on-premises system architecture or a hybrid model that integrates cloud-hosted Windows Server on Azure with an on-site implementation of Windows Server 2022.

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    Cisco offers a full array of routers including routers designed to deliver the protection, bandwidth, and reliability required by customers ranging from small offices to global enterprises and ISPs. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved reliability and network uptime. Progent can help you select and integrate Cisco routers to build a solid infrastructure for your IT system and to make it economical to expand as you support new users, open new offices, install new services, extend your network to customers and partners, and support an increasingly mobile workforce. Progent can provide help with a range of routers based on the Cisco IOS operating system, such as the Cisco 800 family of small office VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 3900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, CRS Carrier Routing System for the network core, as well as legacy 1700 and 2600 Series Routers.

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    The sophistication and integration demands of Microsoft Windows Servers calls for an IT consulting team with hands-on expertise and in-depth knowledge in planning and integrating seamless, comprehensive network technology systems. The background of Progent's Microsoft-certified consultants, which averages over 10 years supporting Microsoft integration, assures you success deploying Windows Server 2008 and Windows Server 2003 to align closely with your strategic objectives. Progentís IT services can assist you with planning, deploying, managing, and supporting Windows Server systems that increase the business value of your IT system. Progentís consultants can assist you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP, Vista and other clients.

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    Progent can assist you to maintain System Center 2007 Configuration Manager to simplify administration, improve compliance, and boost productivity by making sure that operating systems and applications stay current, tracking product licenses, and reporting usage patterns so you can make informed purchasing decisions. Once your organization is set to update your SCCM 2007 change management ecosystem, Progent can help you to prepare for and carry out an efficient migration to SCCM 2012.

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    Progent's Cisco-certified wireless networking consultants can help organizations of all sizes to plan, implement, manage and troubleshoot Cisco Aironet wireless AP environments to provide the throughput, range, capacity, scale, security compliance and ease of management required for seamless connectivity between Wi-Fi and wired network infrastructure. Progent can provide affordable remote and onsite support for both legacy and current 802.11ac Aironet APs and Progent can help your business design and manage deployments of indoor and outdoor/industrial Aironet Wi-Fi access points.

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    Progent's Microsoft-certified consultants have over a decade of experience providing email support for customers ranging from small businesses to global enterprises. Progent offers economical support for all versions of Exchange Server to enhance email and virus protection, configure high availability email environments, and facilitate off-site and mobile email access. Progentís Microsoft Exchange support services can assist you in planning and carrying out a move from an outdated SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 2003 to Exchange 2016 Server. In addition provides integration help for Windows 8, Windows 7, and Windows XP clients using Outlook and can help you configure Outlook Web App (OWA) for popular web browsers. For e-mail virus defense, spam filtering and data data leak protection, Progent offers Email Guard email filtering and encryption.

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    Dynamics GP/Great Plains accounting offers analytics and reporting capabilities that let you track all operations, sales and expenses, and sales patterns with built-in drill-down, inquiry, and reporting functions. Progent's Microsoft Dynamics GP/Great Plains reporting consulting services can enable you to create reports that allow you to analyze your business more completely, turning uncooked data into valuable management information. Progent is able to improve your reporting and analytics by offering Crystal Reports expertise, FRx help, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can supply Microsoft .NET support, Microsoft SQL Server expertise, and application design with VBasic, XML and other development environments in order to deliver specialized line-of-business application development and web commerce applications that work transparently with Dynamics GP.

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    Progent can help you plan and implement a smooth move to Microsoft Dynamics GP so that you retain your information, strengthen your security, enhance your management reporting, take complete advantage of Microsoft Office support, and minimize productivity disruption by designing and following a sensible migration plan. Progent can also help train new Dynamics GP users so you don't lose productivity. Progent can improve your financial reports and business analytics by offering Crystal Reports help, FRx programming, and Microsoft Excel support. Progent's background with Microsoft .NET development, Microsoft SQL Server applications, and designing with VBasic, XML and other tools make it possible to produce specialized line-of-business applications and eCommerce programs that work seamlessly with Microsoft Dynamics GP.

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    Medium-size businesses can derive all the benefits of Microsoft System Center Operations Manager and have quick availability of Progentís Microsoft and Cisco Premier Certified network consulting experts. With Progent's economically priced network support packages, mid-size businesses can choose a simple co-sourcing service program based on Microsoft System Center Operations Manager 2007 with network monitoring, automated warnings, comprehensive system analysis, Help Desk support, and online troubleshooting. For companies with line-of-business applications who need zero-downtime networking, Progent offers a comprehensive 24x7 outsourcing solution. Progent offers expertise in Operations Manager 2007 to provide medium-size company information systems world-class availability, protection and productivity.

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  • Entourage and Exchange Consultants
    Macintosh and Exchange Remote Consulting

    Exchange Servers and Apple Mac workstations can co-exist efficiently. Progent's Apple and Microsoft certified experts can help you set up Microsoft Entourage and Microsoft Exchange Server so your Mac users are able to collaborate with colleagues who run Microsoft Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh software can coexist, allowing Mac users to receive and transmit messages, examine the GAL, import addresses, sync up calendars, and alert people to conferences via your Microsoft Exchange account. Progent will verify that your Microsoft Server is appropriately configured and that LDAP and Outlook Web connectivity are working. Progent also offers customized onsite Entourage training.

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