Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. For this reason, ransomware assaults are typically launched on weekends and at night, when support staff may take longer to recognize a break-in and are less able to mount a quick and forceful defense. The more lateral progress ransomware is able to manage inside a target's system, the more time it takes to recover core IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to complete the urgent first step in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware experts can assist businesses in the Santa Rosa area to identify and quarantine breached devices and guard undamaged assets from being compromised.

If your network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Santa Rosa
Current variants of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and attack any available backups. Files synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make system restoration almost impossible and basically throws the IT system back to square one. So-called Threat Actors, the cybercriminals behind a ransomware assault, insist on a settlement fee for the decryptors needed to recover encrypted files. Ransomware attacks also attempt to steal (or "exfiltrate") files and TAs demand an additional payment for not publishing this information on the dark web. Even if you are able to rollback your system to a tolerable date in time, exfiltration can be a major issue according to the sensitivity of the stolen data.

The restoration work subsequent to ransomware penetration involves several crucial stages, the majority of which can be performed concurrently if the recovery workgroup has enough members with the necessary experience.

  • Containment: This urgent first response requires arresting the lateral spread of the attack across your IT system. The more time a ransomware attack is permitted to go unrestricted, the longer and more expensive the restoration process. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware response experts. Quarantine activities consist of isolating affected endpoint devices from the network to minimize the spread, documenting the environment, and protecting entry points.
  • System continuity: This involves bringing back the IT system to a basic acceptable degree of capability with the least delay. This process is typically at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be an existential issue for their company. This project also demands the broadest array of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, productivity and line-of-business apps, network topology, and secure remote access management. Progent's recovery experts use advanced collaboration platforms to organize the multi-faceted recovery process. Progent understands the urgency of working quickly, continuously, and in concert with a client's managers and network support group to prioritize activity and to get critical services on line again as fast as feasible.
  • Data recovery: The work required to restore data damaged by a ransomware attack depends on the state of the network, the number of files that are encrypted, and which restore methods are needed. Ransomware assaults can destroy key databases which, if not carefully closed, might have to be rebuilt from scratch. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server depend on Active Directory, and many financial and other business-critical platforms are powered by SQL Server. Some detective work could be needed to find clean data. For instance, non-encrypted OST files may exist on staff desktop computers and laptops that were not connected during the ransomware attack. Progent's Altaro VM Backup experts can help you to utilize immutability for cloud storage, enabling tamper-proof data for a set duration so that backup data cannot be erased or modified by anyone including root users. Immutable storage adds an extra level of security and recoverability in case of a successful ransomware attack.
  • Implementing modern antivirus/ransomware protection: Progent's ProSight Active Security Monitoring utilizes SentinelOne's machine learning technology to offer small and mid-sized businesses the advantages of the same anti-virus tools deployed by some of the world's biggest corporations such as Walmart, Citi, and Salesforce. By delivering in-line malware blocking, detection, containment, restoration and forensics in one integrated platform, ProSight Active Security Monitoring lowers total cost of ownership, streamlines management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating settlements with threat actors. This calls for close co-operation with the victim and the insurance carrier, if there is one. Services include establishing the type of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption capabilities; deciding on a settlement with the victim and the cyber insurance carrier; negotiating a settlement and timeline with the hacker; checking adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency transfer to the hacker; acquiring, reviewing, and using the decryption utility; debugging decryption problems; creating a pristine environment; mapping and connecting drives to reflect exactly their pre-encryption condition; and reprovisioning physical and virtual devices and services.
  • Forensic analysis: This activity is aimed at uncovering the ransomware assault's storyline throughout the network from beginning to end. This history of how a ransomware assault travelled within the network helps you to evaluate the damage and brings to light weaknesses in policies or work habits that need to be corrected to avoid later breaches. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to look for variations. Forensic analysis is typically assigned a high priority by the insurance carrier. Because forensics can be time consuming, it is essential that other important activities such as business continuity are performed in parallel. Progent maintains a large roster of information technology and security experts with the knowledge and experience needed to perform the work of containment, business continuity, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has provided remote and onsite IT services throughout the U.S. for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes consultants who have been awarded advanced certifications in core technology platforms such as Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's data security experts have earned prestigious certifications such as CISM, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also offers top-tier support in financial management and ERP applications. This scope of skills allows Progent to identify and consolidate the surviving pieces of your network after a ransomware assault and reconstruct them quickly into a viable network. Progent has collaborated with top insurance providers including Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting in Santa Rosa
For ransomware cleanup services in the Santa Rosa metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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