Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when IT personnel are likely to be slower to become aware of a breach and are least able to organize a rapid and coordinated defense. The more lateral progress ransomware can manage within a victim's system, the longer it takes to recover core IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help you to carry out the time-critical first phase in mitigating a ransomware attack by containing the malware. Progent's remote ransomware expert can help organizations in the Santa Rosa area to identify and isolate infected servers and endpoints and protect undamaged resources from being penetrated.

If your network has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Santa Rosa
Current variants of ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and attack any accessible system restores and backups. Files synched to the cloud can also be corrupted. For a poorly defended environment, this can make automated recovery almost impossible and effectively sets the datacenter back to the beginning. Threat Actors, the hackers responsible for ransomware assault, insist on a ransom payment for the decryption tools needed to unlock scrambled data. Ransomware assaults also try to exfiltrate files and hackers demand an additional ransom in exchange for not posting this data or selling it. Even if you can restore your system to a tolerable date in time, exfiltration can be a big issue according to the sensitivity of the stolen information.

The recovery process after a ransomware attack has several distinct stages, most of which can proceed in parallel if the recovery workgroup has a sufficient number of people with the necessary skill sets.

  • Quarantine: This time-critical initial response requires blocking the lateral progress of ransomware across your network. The more time a ransomware attack is allowed to run unrestricted, the longer and more expensive the restoration process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine activities include cutting off affected endpoint devices from the network to minimize the spread, documenting the environment, and protecting entry points.
  • System continuity: This involves restoring the IT system to a minimal useful level of capability with the least delay. This process is typically at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This project also requires the widest range of technical skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, productivity and mission-critical applications, network topology, and safe endpoint access. Progent's recovery team uses advanced collaboration platforms to organize the multi-faceted recovery process. Progent appreciates the urgency of working rapidly, tirelessly, and in concert with a customer's management and network support group to prioritize tasks and to put essential resources on line again as quickly as feasible.
  • Data recovery: The work required to restore data damaged by a ransomware assault depends on the condition of the systems, how many files are affected, and what restore methods are needed. Ransomware assaults can take down key databases which, if not properly shut down, may have to be reconstructed from the beginning. This can include DNS and Active Directory databases. Exchange and SQL Server rely on AD, and many manufacturing and other business-critical platforms depend on SQL Server. Some detective work could be needed to find undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and notebooks that were not connected at the time of the ransomware attack.
  • Setting up advanced AV/ransomware defense: Progent's ProSight ASM gives small and mid-sized companies the advantages of the identical AV tools used by some of the world's largest corporations such as Walmart, Visa, and NASDAQ. By delivering real-time malware blocking, detection, mitigation, repair and forensics in a single integrated platform, ProSight ASM cuts TCO, simplifies administration, and expedites recovery. The next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This calls for working closely with the ransomware victim and the insurance carrier, if any. Services include establishing the type of ransomware used in the attack; identifying and making contact with the hacker; verifying decryption capabilities; budgeting a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and timeline with the TA; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the hacker; receiving, learning, and operating the decryptor tool; troubleshooting failed files; building a clean environment; remapping and connecting drives to reflect precisely their pre-encryption condition; and recovering physical and virtual devices and services.
  • Forensic analysis: This process is aimed at discovering the ransomware attack's storyline across the targeted network from start to finish. This history of the way a ransomware attack progressed within the network helps you to assess the damage and uncovers weaknesses in policies or work habits that should be corrected to prevent future breaches. Forensics entails the review of all logs, registry, GPO, AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to look for variations. Forensics is commonly assigned a high priority by the insurance provider. Since forensics can take time, it is critical that other key activities like business continuity are executed in parallel. Progent maintains a large roster of information technology and cybersecurity professionals with the skills needed to perform activities for containment, operational resumption, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has provided remote and on-premises IT services across the U.S. for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SBEs includes consultants who have earned advanced certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security consultants have earned internationally recognized certifications such as CISM, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial management and Enterprise Resource Planning applications. This breadth of skills gives Progent the ability to identify and consolidate the undamaged parts of your information system after a ransomware assault and reconstruct them quickly into a viable network. Progent has collaborated with leading cyber insurance carriers like Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting Services in Santa Rosa
For ransomware system recovery expertise in the Santa Rosa metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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