Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. Because of this, ransomware assaults are commonly unleashed on weekends and at night, when IT personnel may be slower to become aware of a break-in and are least able to organize a rapid and coordinated defense. The more lateral progress ransomware can make within a target's network, the longer it will require to recover basic IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist you to carry out the time-critical first phase in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware engineer can assist businesses in the Santa Rosa area to locate and isolate infected servers and endpoints and protect clean assets from being penetrated.

If your system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Santa Rosa
Modern strains of crypto-ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online data and attack any available system restores and backups. Data synchronized to the cloud can also be impacted. For a vulnerable network, this can make automated restoration almost impossible and effectively sets the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware attack, insist on a settlement fee for the decryptors needed to recover encrypted data. Ransomware attacks also try to steal (or "exfiltrate") files and hackers demand an extra payment for not publishing this information on the dark web. Even if you are able to rollback your network to an acceptable date in time, exfiltration can pose a big issue according to the nature of the stolen information.

The restoration work after a ransomware attack involves a number of distinct stages, the majority of which can be performed in parallel if the recovery workgroup has a sufficient number of members with the required skill sets.

  • Quarantine: This urgent first response involves blocking the sideways progress of the attack across your network. The longer a ransomware attack is allowed to run unchecked, the more complex and more costly the restoration process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery engineers. Containment activities consist of isolating affected endpoints from the network to minimize the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves restoring the network to a basic useful degree of functionality with the shortest possible downtime. This process is usually at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also requires the widest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, productivity and mission-critical applications, network architecture, and safe endpoint access management. Progent's ransomware recovery experts use advanced collaboration platforms to organize the multi-faceted recovery effort. Progent understands the urgency of working quickly, tirelessly, and in unison with a client's managers and IT staff to prioritize activity and to get critical services back online as fast as possible.
  • Data restoration: The effort required to recover files damaged by a ransomware assault depends on the condition of the network, the number of files that are encrypted, and which restore methods are needed. Ransomware attacks can take down critical databases which, if not properly closed, may need to be reconstructed from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on AD, and many ERP and other mission-critical applications depend on SQL Server. Some detective work may be required to find clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on staff PCs and laptops that were off line during the ransomware attack.
  • Deploying modern AV/ransomware protection: ProSight ASM offers small and medium-sized companies the benefits of the same AV technology deployed by many of the world's largest enterprises such as Walmart, Visa, and NASDAQ. By providing in-line malware filtering, classification, mitigation, recovery and analysis in a single integrated platform, ProSight ASM cuts TCO, simplifies administration, and promotes rapid resumption of operations. The next-generation endpoint protection engine incorporated in Progent's ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
  • Negotiating a settlement with the hacker Progent has experience negotiating settlements with threat actors. This requires close co-operation with the ransomware victim and the insurance carrier, if any. Activities consist of determining the type of ransomware used in the assault; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement with the ransomware victim and the insurance carrier; negotiating a settlement amount and timeline with the TA; confirming compliance with anti-money laundering regulations; carrying out the crypto-currency payment to the hacker; receiving, reviewing, and operating the decryption tool; debugging failed files; creating a pristine environment; remapping and reconnecting datastores to match precisely their pre-attack condition; and restoring machines and services.
  • Forensics: This process involves learning the ransomware attack's storyline throughout the targeted network from beginning to end. This audit trail of the way a ransomware attack progressed within the network helps your IT staff to evaluate the damage and brings to light shortcomings in policies or work habits that should be rectified to avoid future break-ins. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect anomalies. Forensic analysis is commonly given a high priority by the insurance carrier. Since forensics can be time consuming, it is critical that other important recovery processes like business continuity are pursued in parallel. Progent has a large team of information technology and cybersecurity professionals with the skills required to carry out activities for containment, business continuity, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has delivered online and on-premises IT services throughout the United States for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SBEs) includes professionals who have earned advanced certifications in core technology platforms such as Cisco infrastructure, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications including CISM, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also has guidance in financial and Enterprise Resource Planning applications. This scope of skills gives Progent the ability to salvage and integrate the undamaged pieces of your information system after a ransomware attack and rebuild them quickly into an operational system. Progent has worked with top insurance providers like Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Expertise in Santa Rosa
For ransomware system restoration services in the Santa Rosa area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Progent's Microsoft-certified professionals have 20 years of background planning, integrating, and maintaining messaging systems for businesses in the and across the U.S. Progent provides affordable Microsoft Exchange Servers consulting support to ensure that your email system features protection, high uptime, easy access for off-site and wireless users, efficient administrative utilities, and productive integration with telephony. Progent provides consulting and integration services for Exchange 2016 Server, Exchange 2013, Microsoft Exchange 2010, Microsoft Exchange 2007, Exchange 2003, and MS Exchange 20000 Server. Progent can also help small or mid-size businesses to migrate to MS Exchange 2016 Server or Exchange 2013 Server.

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    When performing consulting projects for enterprise clients, Progent uses a phased methodology based on defined milestones in order to meet financial, scheduling and technical goals while minimizing business disruption. Progent's Enterprise Services Project Methodology follows accepted project management procedures based on the best practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture proposals, pilots, design adjustments, and expert implementation. All facets are documented to provide a comprehensive description of technical services delivered and to assist in downstream system support.

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    Progent's Microsoft-certified consultants have 20 years of background planning, integrating, and supporting email systems for businesses in the and across the U.S. Progent offers affordable Microsoft Exchange Servers consulting support to make sure that your email system offers compliance, fault tolerance, easy access for remote and wireless users, time-saving management utilities, and productive integration with telephony. Progent provides consulting and support services for Microsoft Exchange 2016 Server, Microsoft Exchange 2013 Server, Exchange 2010 Server, MS Exchange 2007 Server, Microsoft Exchange 2003, and Microsoft Exchange 2K Server. Progent can also assist small or mid-size companies to migrate to Exchange 2016 or Microsoft Exchange 2013 Server.

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    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size business deploy and support Ciscoís security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to administer and provide the flexibility to evolve with your changing business requirements. Progentís Cisco-Premier network consultants support Ciscoís comprehensive family of hardware and software aimed at eliminating information theft, virus and worm outbreaks, DDoS attacks, and other security risks to your information system. Progent can help you deploy Cisco technology to achieve safe access, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a centralized user access control foundation for user certification, permissions, and accounting from an easy-to-use Web interface.

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    Progent can provide online and on premises expertise to assist you with any aspect of BI reporting from troubleshooting or enhancing reports to designing and deploying an advanced business intelligence environment. Progent's BI experts can assist you to support your existing BI system, help you to migrate reports and databases from an outdated reporting platform to a current one, and deliver as-needed remote mentoring tailored to your individual requirements. Progentís business reporting and analytics professionals can provide expertise in the leading business analytics reporting and visualization platforms such as the SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools such as Power Pivot and Power View, Report Designer and Report Builder.

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    Server growth wreaks havoc on IT budgets and administrative resources. Server consolidation via a virtual architecture promises lower TCO of servers and quicker ROI, more leveraged utilization of servers, streamlined operations, increased system uptime, and easier management. Typical uses for virtual servers include hardware consolidation, economical platforms for mission-critical legacy software running on obsolete operating systems, and inexpensive isolation of software development or pilot testing systems from on-line systems.

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    Progent's Microsoft-certified consultants can help businesses of all sizes to adhere to leading practices to configure SCVMM 2012 hosts, fabric, storage, and library resources; plan, implement, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for comprehensive reporting. Progent can assist you to migrate from an earlier release of SCVMM or from another management system, and Progent can show you how you to optimize and troubleshoot your current SCVMM ecosystem so you get maximum return on investment.

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    Progent offers organizations of any size world-class IT online or in-person consulting for information systems powered by Microsoft Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier Certified network consultants also offer security expertise for companies varying in size from the small office to the global enterprise.

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