Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. Because of this, ransomware assaults are commonly launched on weekends and late at night, when support personnel may take longer to recognize a penetration and are least able to mount a rapid and coordinated defense. The more lateral movement ransomware is able to manage within a victim's network, the longer it takes to recover basic operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to carry out the urgent first step in responding to a ransomware assault by stopping the bleeding. Progent's online ransomware engineers can assist organizations in the Santa Rosa area to locate and quarantine infected devices and protect clean assets from being penetrated.

If your system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Santa Rosa
Current strains of ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and invade any accessible system restores. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make automated restoration almost impossible and basically sets the IT system back to the beginning. So-called Threat Actors, the cybercriminals responsible for ransomware assault, insist on a ransom payment for the decryptors required to unlock encrypted data. Ransomware attacks also try to exfiltrate information and TAs require an extra settlement for not publishing this data or selling it. Even if you can rollback your system to a tolerable date in time, exfiltration can be a major problem depending on the nature of the stolen data.

The restoration process after a ransomware penetration has several crucial stages, the majority of which can be performed concurrently if the response team has enough people with the required experience.

  • Containment: This time-critical initial step involves arresting the sideways spread of the attack within your IT system. The longer a ransomware assault is permitted to run unrestricted, the longer and more costly the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware response engineers. Quarantine activities include isolating infected endpoint devices from the rest of network to restrict the spread, documenting the environment, and securing entry points.
  • System continuity: This involves bringing back the network to a minimal acceptable level of capability with the least downtime. This process is typically the highest priority for the victims of the ransomware attack, who often see it as an existential issue for their company. This activity also requires the widest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, productivity and line-of-business applications, network architecture, and safe remote access. Progent's ransomware recovery experts use state-of-the-art workgroup platforms to coordinate the complicated recovery effort. Progent appreciates the importance of working rapidly, tirelessly, and in unison with a client's managers and IT staff to prioritize activity and to get vital services on line again as quickly as possible.
  • Data restoration: The effort required to recover data impacted by a ransomware attack depends on the state of the network, the number of files that are affected, and which restore methods are required. Ransomware assaults can destroy key databases which, if not properly closed, might have to be reconstructed from scratch. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many financial and other mission-critical applications are powered by Microsoft SQL Server. Some detective work could be needed to locate undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may exist on staff PCs and notebooks that were not connected at the time of the assault. Progent's Altaro VM Backup experts can help you to deploy immutability for cloud object storage, enabling tamper-proof data for a set duration so that backup data cannot be erased or modified by anyone including administrators. This provides another level of protection and restoration ability in case of a ransomware breach.
  • Setting up advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring incorporates SentinelOne's machine learning technology to offer small and medium-sized companies the advantages of the same AV tools deployed by some of the world's biggest enterprises including Netflix, Visa, and Salesforce. By delivering in-line malware filtering, detection, mitigation, restoration and forensics in one integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, simplifies administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This calls for working closely with the victim and the cyber insurance carrier, if any. Activities include establishing the kind of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption capabilities; budgeting a settlement with the ransomware victim and the cyber insurance carrier; establishing a settlement and schedule with the hacker; confirming compliance with anti-money laundering sanctions; overseeing the crypto-currency disbursement to the hacker; acquiring, reviewing, and operating the decryptor tool; troubleshooting failed files; building a clean environment; remapping and reconnecting datastores to reflect precisely their pre-encryption condition; and reprovisioning computers and services.
  • Forensic analysis: This process is aimed at uncovering the ransomware assault's storyline across the network from start to finish. This history of how a ransomware attack travelled through the network assists your IT staff to evaluate the impact and highlights vulnerabilities in policies or processes that should be rectified to avoid later breaches. Forensics entails the review of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to check for anomalies. Forensic analysis is commonly assigned a high priority by the insurance carrier. Because forensics can take time, it is vital that other key recovery processes like business resumption are performed in parallel. Progent maintains an extensive team of IT and cybersecurity professionals with the knowledge and experience needed to carry out the work of containment, operational continuity, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has provided remote and on-premises IT services throughout the United States for over two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes consultants who have been awarded high-level certifications in foundation technology platforms such as Cisco networking, VMware virtualization, and major Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications including CISM, CISSP, and CRISC. (Refer to Progent's certifications). Progent also offers guidance in financial and Enterprise Resource Planning software. This scope of skills gives Progent the ability to salvage and consolidate the undamaged pieces of your network after a ransomware intrusion and rebuild them rapidly into an operational network. Progent has collaborated with leading insurance carriers like Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting in Santa Rosa
For ransomware cleanup consulting services in the Santa Rosa metro area, call Progent at 800-462-8800 or see Contact Progent.

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  • Peppercon eRIC Consulting
    Specialists Peppercon eRIC

    Remote management cards give network managers full control of a server without the requirement for a personal presence. Using these server management cards, all console screen information plus keyboard and mouse functionality are transferred to an off-site session to a support expert who can be situated anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can assist you to design, implement, and manage a fault-tolerant company network that includes remote management cards and Progent can use these remote server management cards to deliver efficient off-site technical support. Progent has experience with a variety of remote server management cards including Aten remote management cards, American Megatrends MegaRAC remote server management cards, Dell remote server management cards, HP Lights-Out 100c remote management cards, and Peppercon remote management cards.

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  • SCCM 2016 MDM Outsourcing Microsoft Configuration Manager 2016 IT Services
  • SCCM 2016 Troubleshooting Online Technical Support Computer Consulting SCCM 2016 MDM
  • SCOM 2012 Infrastructure Monitoring Remote Technical Support SCOM 2012 Management Packs Consultant Services
  • SCOM Resource Pools Consulting Data center Monitoring Consulting
  • SQL 2008 Network Engineer Consultants SQL 2008 Reporting Services
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  • Catalyst 802.11ax Wireless Integration
    Catalyst Wi-Fi 6 and Wi-Fi 6E Access Point Computer Engineer

    Progent's Cisco-certified Catalyst Wi-Fi 6 and Wi-Fi 6E Wireless Access Point consultants can provide affordable online and on-premises support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points.

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  • Branch Office Integration Support
    Branch Location Support Outsourcing

    Years of experience delivering Microsoft support and Cisco network consulting has allowed Progent to build a unique ability for supporting branch offices that require IT service with the flexibility associated with with small firms but which offers professional communications, complete documentation, and compliance with corporate IT standards. If your corporation maintains a branch office situated anywhere in or any area covered by Progent's engineers, Progent can provide a broad array of in-person and on-line IT consulting services and network design expertise.

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  • Computer Consulting Services Stabilizing Phase: Design Tuning
    MSF On-site Support

    When conducting IT projects for enterprise customers, Progent follows a phased approach based on defined milestones so as to achieve budgetary, scheduling and engineering targets while reducing productivity disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management procedures derived from the leading practices defined by the Microsoft MSF methodology which includes requirements definition, design recommendations, test models, design tuning, and expert deployment. All facets are recorded to provide a comprehensive summary of IT services delivered and to assist in downstream system support.

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  • Virtual Helpdesk Specialists
    CISM Security Security Online Help Co-managed Help Desk

    Progent's Co-managed Help Desk service allows your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's roster of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on ConnectWise Manage, the leading shared professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

  • Security Consulting Companies Exchange Server 2010 Cotati, Windsor CA Outsourcing IT Support Exchange Server 2016 Healdsburg CA
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  • Server Consultants BSD Consultants Linux
  • Server and Desktop Monitoring and Reporting IT Consultants Desktop Monitoring and Reporting On-site Support
  • Services Infor SyteLine CloudSuite Financials Infor SyteLine CloudSuite Migration from SyteLine 6 to CloudSuite 9 Specialists
  • Services Project Planning Technology Professional Project Implementation
  • SharePoint Online Help Integration SharePoint Server 2007
  • Shared Service Desk Remote Technical Support Help Desk Sharing Consultants
  • Short-Term IT Staffing Support Consulting Expertise Cotati, Windsor CA Supplemental Staffing Help Consulting Santa Rosa Sonoma County

  • Project Implementation Professional
    Project Implementation Consulting

    For advanced project management support, Progent can provide the services of veteran information technology experts with decades of background in IT management, application development, and business process design for organizations from Big 4 companies to dot-com startups to government agencies. These proven IT managers offer project management skills to assist enterprise clients follow best practices to ensure that major projects are completed on schedule and on budget.

  • Small Office Setup Consultancy Services Small Business Computer Networking
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  • Small Office Technical Support Organizations Microsoft Certified Small Office Computer Firms
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  • Solaris Online Computer Consultation 24-7 Solaris Remote Consultant Services
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  • Solaris Online Support UNIX Consultant
  • Solaris Online Technical Support Network Consultants Solaris
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  • Solaris Upgrade Help UNIX Migration
  • Solaris-Windows Upgrade Consulting Sun Solaris Upgrading

  • Security Consultancies CISM
    Security Management Consult

    Progent offers the services of CISM Premier security consultants. The Certified Information Security Manager (CISM) committee defines the basic capabilities and worldwide standards of skill that information security managers are required to learn. CISM provides executive management the assurance that those who have qualified for their CISM credential have the background and knowledge to provide effective security administration and support services.

  • Specialist ISA 2006 Firewall ISA 2006 Firewall Consultant Services
  • Specialists Call Desk for at Home Workforce Call Desk for Remote Workers IT Consultant
  • Support and Help Hornetsecurity Altaro 365 Total Teams Chat Backup Hornetsecurity Altaro 365 Total Teams Chat Backup Specialists
  • Systems Management Server Technical Support Services SMS Server 2003 Migration Configuration
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  • Technical Support Services Automatic Failover Immediate Fully Redundant Internet Network Consultants
  • Technical Support Services SharePoint 2010 Cotati, Windsor CA, United States Santa Rosa Sonoma County Emergency SharePoint Server 2019 Support and Help
  • Teleworkers Santa Rosa Consultants - Cloud Technology Consulting Experts Santa Rosa Santa Rosa At Home Workforce Cloud Solutions Consultants Santa Rosa, CA

  • Microsoft SCCM 2016 Network Consulting
    24-Hour System Center 2016 and Windows Server 2016 Setup and Support

    Small to middle size businesses can now enjoy all the advantages of System Center Operations Manager and also have fast access to Progent's Microsoft and Cisco Premier IT consulting experts. With Progent's economically priced IT support programs, small businesses can select a basic Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent supports System Center Operations Manager 2007 to provide small company networks world-class availability, security, and productivity.

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  • Top Quality SQL Server 2019 Big Data Cluster Configuration SQL Server 2019 Performance Tuning Computer Consulting
  • Top Rated Automated Server Management Remote Support Services Desktop Monitoring and Reporting Online Consulting
  • Troubleshooting Altaro VM Backup Immutable Cloud Storage Altaro VM Backup Boot from Backup IT Consulting

  • Windows and Solaris Online Troubleshooting
    Technology Consulting Windows, UNIX, Solaris

    Progent can assist you to plan and implement a smooth transition from a UNIX-powered information system to a network powered by MS Windows and suited for running Microsoft's familiar office productivity products, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and software development specialists can assist you to guard your information and minimize productivity discontinuity by designing an efficient migration strategy that preserves your existing assets in UNIX application and technology. UNIX-to-Windows transition support expertise offered by Progent include evaluation of current infrastructure, migration planning and validation, Microsoft Exchange migration support, data and application transition, and processor and storage system migration and economization.

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  • Ubiquiti WiFi Consultancy Ubiquiti access point Consulting Services

  • .NET Application Developer
    .NET Visual Studio Programming Company

    Progent's software developers have worked for two decades with .NET tools and the Visual Studio development environment and are able to build or enhance .NET apps rapidly and at low cost.

  • Urgent Aironet 802.11ac Access Point Specialist 24x7x365 Aironet 3700 Access Point Network Consultants
  • VMware Cross vCenter NSX Consulting Services VMware Cross vCenter NSX Professionals
  • Wave 2 Wi-Fi controller Support Outsourcing Wi-Fi 6 wireless controller Technical Support
  • Windows 2008 R2 Consultant Services Microsoft Windows 2008 R2 Remote Technical Support
  • Windows Server 2016 Small Office Computer Consulting Sebastopol CA Windows Server 2016 Online Troubleshooting Sebastopol CA
  • Windows Server 2019 Hybrid Network Consulting Windows Server 2019 Hybrid Configuration Onsite Technical Support
  • Windows Server 2022 DNS-over-HTTPS Consultant Windows 2022 Remote Support Services

  • ProSight ECHO Data Backup and Restore Services Consulting
    ProSight DPS ECHO Backup and Recovery Services Support and Integration

    ProSight Data Protection Services ECHO provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery consultants can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your critical information.

  • Windows SharePoint 2007 Services Support and Help SharePoint Portal Server 2007 Online Technical Support
  • iPad patch management Consultants Top Quality Software patch management Consultants

  • Colocation Selection Support and Help
    Remote Support Colocation Center

    Colocation data centers make it possible for businesses to share enterprise-class data centers for housing network hardware that runs mission-critical applications and services. Progent's Microsoft and Cisco certified IT experts can assist your company with all aspects of your colocation program including selecting and migrating to a colo site, creating system architecture, defining hardware, on-site and on-line maintenance, setting up online system management, and training your IT staff.

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