24x7 Information Network Consulting and Troubleshooting

Overview of Progent's Remote Monitoring and Reporting Services
Remote 24x7 monitoring, automated alerts, and periodic reporting are vital for maintaining the health of your IT system and avoiding unnecessary and costly downtime. Remote Monitoring and Management (RMM) technology has advanced to the point that businesses of any size can afford a level of protection that was once reserved for large enterprises. Progent offers two types of RMM solutions available as low-cost services designed to help you detect and resolve a variety of network problems before they can seriously impact productivity.

Progent's ProSight WAN Watch network infrastructure remote monitoring and management (RMM) service provides a wealth of features for delivering world-class RMM capabilities to small and mid-size businesses at a budget-friendly price. WAN Watch's features include network topology mapping, asset inventory, configuration and IP address management, advanced network monitoring and alerts, troubleshooting, and performance analysis. Progent's ProSight LAN Watch server and desktop monitoring and management services continually monitor the health of critical computers and feature automated services such as patch management and asset inventory. Find out about Progent's portfolio of low-cost ProSight network monitoring and management services for small and mid-size businesses.

Progent's server monitoring packages based on Microsoft System Center Operations Manager (SCOM) allow you to keep continual watch over various Microsoft servers and .NET applications and automatically apply sophisticated heuristics developed by Microsoft to detect and automatically repair issues that could, if ignored, result in serious problems impacting network performance, security, or availability.

Progent offers the support of a nationwide team of computer experts with certifications from all major information technology vendors including Microsoft, Cisco, and VMware to help you mitigate issues uncovered by ProSight WAN Watch, ProSight LAN Watch, or System Center Operations Manager remote monitoring and management services. You can outsource your IT support services to Progent or co-source them by having Progent work closely with your in-house support staff. Either way, Progent can provide the knowledge to help you configure an effective RMM solution and the experience to solve problems quickly and affordably by providing world-class remote support or on-premises consulting.

ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's top enterprises. Progent's ProSight suite of outsourced network management services addresses all key aspects of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack progression including protection, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and allow non-disruptive backup and rapid restoration of vital files/folders, apps, images, and VMs. ProSight DPS helps you protect against data loss caused by hardware breakdown, natural disasters, fire, malware such as ransomware, user error, ill-intentioned employees, or application bugs. Managed services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed backup services are best suited for your IT environment.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's managed services for patch management provide businesses of all sizes a flexible and affordable solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. Besides maximizing the protection and reliability of your IT network, Progent's patch management services free up time for your in-house IT team to concentrate on line-of-business projects and activities that deliver the highest business value from your information network. Learn more about Progent's patch management support services.

• ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
  Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected online account and enter your password you are asked to confirm your identity via a unit that only you have and that is accessed using a separate network channel. A broad selection of devices can be used as this added form of ID validation such as a smartphone or wearable, a hardware token, a landline telephone, etc. You may register multiple verification devices. To learn more about Duo identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing suite of real-time and in-depth reporting tools designed to integrate with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring Services
  ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so any looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Automated Server Management with Microsoft System Center Operations Manager
Microsoft System Center Operations Manager (SCOM) is a state-of-the-art RMM platform that proactively monitors physical and virtual, local and cloud-based IT resources to detect emerging troubles before they can disrupt your business. SCOM scans event records from designated servers, applica6ions, and services and then sorts and evaluates these network events based on a comprehensive, continually updated knowledge base. When SCOM detects a potential problem, it runs pre-programmed remedial scripts or generates alerts to notify specified support people. Microsoft System Center Operations Manager also produces trend analysis so you can track the performance of your network.

The version of SCOM included with System Center 2012 R2 adds the ability to monitor routers and switches, along with associated Virtual LANs, as well as Internet Information Services (IIS)-hosted .NET applications. Although SCOM remains a Microsoft-centric RMM platform, the latest releases allow you to monitor popular distributions of Linux and UNIX.

Progent's certified professionals can help configure Microsoft System Center Operations Manager to match your network architecture and operational needs, create specialized rules, evaluate SCOM trend data, and respond quickly and effectively to SCOM alarms via remote troubleshooting. For problems that need on-premises support, Progent can send a Microsoft-qualified field engineer to anywhere in the and to major cities throughout the United States.

To find out more about Microsoft System Center Operations Manager and how Progent can help your business to achieve enterprise-class IT management by deploying Microsoft's network monitoring technology, choose one of these topics:

• Microsoft SCOM Features and Benefits
• Progent's IT Support Packages Based on System Center Operations Manager
• SCOM at Work: A Case Study

Progent's 24x7 Network Support Services include:

• Proactive, round-the-clock network monitoring
• Timely, professional response to issues
• Cost-effective problem escalation when required
• Online Network Support to cut costs and resolve problems efficiently
• Help Desk Call Center for expert phone-based assistance
• Progent's Ransomware 24x7 Hot Line for fast response to a ransomware attack

Find out about Progent's other IT outsourcing services for small business networks.