24x7 Computer Network Consulting and Troubleshooting

Overview of Progent's Remote Monitoring and Reporting Services
Remote 24x7 monitoring, automated alerts, and periodic reporting are vital for maintaining the health of your IT system and avoiding unnecessary and costly downtime. Remote Monitoring and Management (RMM) technology has advanced to the point that businesses of any size can afford a level of protection that was once reserved for large enterprises. Progent offers two types of RMM solutions available as low-cost services designed to help you detect and resolve a variety of network problems before they can seriously impact productivity.

Progent's ProSight WAN Watch network infrastructure remote monitoring and management (RMM) service provides a wealth of features for delivering world-class RMM capabilities to small and mid-size businesses at a budget-friendly price. WAN Watch's features include network topology mapping, asset inventory, configuration and IP address management, advanced network monitoring and alerts, troubleshooting, and performance analysis. Progent's ProSight LAN Watch server and desktop monitoring and management services continually monitor the health of critical computers and feature automated services such as patch management and asset inventory. Find out about Progent's portfolio of low-cost ProSight network monitoring and management services for small and mid-size businesses.

Progent's server monitoring packages based on Microsoft System Center Operations Manager (SCOM) allow you to keep continual watch over various Microsoft servers and .NET applications and automatically apply sophisticated heuristics developed by Microsoft to detect and automatically repair issues that could, if ignored, result in serious problems impacting network performance, security, or availability.

Progent offers the support of a nationwide team of computer experts with certifications from all major information technology vendors including Microsoft, Cisco, and VMware to help you mitigate issues uncovered by ProSight WAN Watch, ProSight LAN Watch, or System Center Operations Manager remote monitoring and management services. You can outsource your IT support services to Progent or co-source them by having Progent work closely with your in-house support staff. Either way, Progent can provide the knowledge to help you configure an effective RMM solution and the experience to solve problems quickly and affordably by providing world-class remote support or on-premises consulting.

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's leading enterprises. The ProSight line of IT management outsourcing services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so all looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management Services
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup system that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Automated Server Management with Microsoft System Center Operations Manager
Microsoft System Center Operations Manager (SCOM) is a state-of-the-art RMM platform that proactively monitors physical and virtual, local and cloud-based IT resources to detect emerging troubles before they can disrupt your business. SCOM scans event records from designated servers, applica6ions, and services and then sorts and evaluates these network events based on a comprehensive, continually updated knowledge base. When SCOM detects a potential problem, it runs pre-programmed remedial scripts or generates alerts to notify specified support people. Microsoft System Center Operations Manager also produces trend analysis so you can track the performance of your network.

The version of SCOM included with System Center 2012 R2 adds the ability to monitor routers and switches, along with associated Virtual LANs, as well as Internet Information Services (IIS)-hosted .NET applications. Although SCOM remains a Microsoft-centric RMM platform, the latest releases allow you to monitor popular distributions of Linux and UNIX.

Progent's certified professionals can help configure Microsoft System Center Operations Manager to match your network architecture and operational needs, create specialized rules, evaluate SCOM trend data, and respond quickly and effectively to SCOM alarms via remote troubleshooting. For problems that need on-premises support, Progent can send a Microsoft-qualified field engineer to anywhere in the and to major cities throughout the United States.

To find out more about Microsoft System Center Operations Manager and how Progent can help your business to achieve enterprise-class IT management by deploying Microsoft's network monitoring technology, choose one of these topics:

• Microsoft SCOM Features and Benefits
• Progent's IT Support Packages Based on System Center Operations Manager
• SCOM at Work: A Case Study

Progent's 24x7 Network Support Services include:

• Proactive, round-the-clock network monitoring
• Timely, professional response to issues
• Cost-effective problem escalation when required
• Online Network Support to cut costs and resolve problems efficiently
• Help Desk Call Center for expert phone-based assistance

Find out about Progent's other IT outsourcing services for small business networks.