24x7 Network Support Services
Outsourced System Monitoring and Management
Overview of Progent's Remote Monitoring and Reporting Services
Remote 24x7 monitoring, automated alerts, and periodic reporting are vital for maintaining the health of your IT system and avoiding unnecessary and costly downtime. Remote Monitoring and Management (RMM) technology has advanced to the point that businesses of any size can afford a level of protection that was once reserved for large enterprises. Progent offers two types of RMM solutions available as low-cost services designed to help you detect and resolve a variety of network problems before they can seriously impact productivity.
Progent's ProSight WAN Watch network infrastructure remote monitoring and management (RMM) service provides a wealth of features for delivering world-class RMM capabilities to small and mid-size businesses at a budget-friendly price. WAN Watch's features include network topology mapping, asset inventory, configuration and IP address management, advanced network monitoring and alerts, troubleshooting, and performance analysis. Progent's ProSight LAN Watch server and desktop monitoring and management services continually monitor the health of critical computers and feature automated services such as patch management and asset inventory. Find out about Progent's portfolio of low-cost ProSight network monitoring and management services for small and mid-size businesses.
Progent's server monitoring packages based on Microsoft System Center Operations Manager (SCOM) allow you to keep continual watch over various Microsoft servers and .NET applications and automatically apply sophisticated heuristics developed by Microsoft to detect and automatically repair issues that could, if ignored, result in serious problems impacting network performance, security, or availability.
Progent offers the support of a nationwide team of computer experts with certifications from all major information technology vendors including Microsoft, Cisco, and VMware to help you mitigate issues uncovered by ProSight WAN Watch, ProSight LAN Watch, or System Center Operations Manager remote monitoring and management services. You can outsource your IT support services to Progent or co-source them by having Progent work closely with your in-house support staff. Either way, Progent can provide the knowledge to help you configure an effective RMM solution and the experience to solve problems quickly and affordably by providing world-class remote support or on-premises consulting.
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's top corporations. The ProSight line of network monitoring and management services covers all critical areas of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology. - ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent'sProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering. - ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup product vendors to create ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup operations and enable non-disruptive backup and rapid recovery of critical files/folders, apps, images, and virtual machines. ProSight DPS helps your business avoid data loss caused by hardware breakdown, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed backup services are most appropriate for your IT environment. - Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management offer businesses of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. In addition to maximizing the security and functionality of your IT network, Progent's patch management services free up time for your in-house IT team to concentrate on line-of-business projects and tasks that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management services. - ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity verification on iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a secured application and give your password you are requested to verify who you are via a device that only you have and that uses a separate network channel. A broad selection of out-of-band devices can be utilized for this second form of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You can designate several verification devices. To find out more about Duo identity validation services, see Cisco Duo MFA two-factor authentication services for access security. - ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of in-depth reporting tools designed to integrate with the industry's top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms. - ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering. - ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services. - ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so that all looming problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services. - ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services. - ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.
Automated Server Management with Microsoft System Center Operations Manager
Microsoft System Center Operations Manager (SCOM) is a state-of-the-art RMM platform that proactively monitors physical and virtual, local and cloud-based IT resources to detect emerging troubles before they can disrupt your business. SCOM scans event records from designated servers, applica6ions, and services and then sorts and evaluates these network events based on a comprehensive, continually updated knowledge base. When SCOM detects a potential problem, it runs pre-programmed remedial scripts or generates alerts to notify specified support people. Microsoft System Center Operations Manager also produces trend analysis so you can track the performance of your network.
The version of SCOM included with System Center 2012 R2 adds the ability to monitor routers and switches, along with associated Virtual LANs, as well as Internet Information Services (IIS)-hosted .NET applications. Although SCOM remains a Microsoft-centric RMM platform, the latest releases allow you to monitor popular distributions of Linux and UNIX.
Progent's certified professionals can help configure Microsoft System Center Operations Manager to match your network architecture and operational needs, create specialized rules, evaluate SCOM trend data, and respond quickly and effectively to SCOM alarms via remote troubleshooting. For problems that need on-premises support, Progent can send a Microsoft-qualified field engineer to anywhere in the and to major cities throughout the United States.
To find out more about Microsoft System Center Operations Manager and how Progent can help your business to achieve enterprise-class IT management by deploying Microsoft's network monitoring technology, choose one of these topics:
- Microsoft SCOM Features and Benefits
- Progent's IT Support Packages Based on System Center Operations Manager
- SCOM at Work: A Case Study
Even if your company has a minimal in-house computer support staff and a limited IT budget, your information system can still feature the same high reliability and responsiveness that in the past needed a substantial internal support group. Progent's 24x7 Network Support Services, offered as an extra-cost option to companies throughout the U.S., combine the experience of world-class Microsoft-qualified and Cisco-qualified network professionals, the latest system management software for 24x7 monitoring and threshold alarms, and cost-effective service packages such as a help desk call center to keep your mission-critical business applications and hardware up and running.
Progent's 24x7 Network Support Services include:
- Proactive, round-the-clock network monitoring
- Timely, professional response to issues
- Cost-effective problem escalation when required
- Online Network Support to cut costs and resolve problems efficiently
- Help Desk Call Center for expert phone-based assistance
- Progent's Ransomware 24x7 Hot Line for fast response to a ransomware attack
Find out about Progent's other IT outsourcing services for small business networks.
An index of content::
After Hours Anti-Spam Consulting
Anti-Spam Reseller
Email Guard by Postini provides constantly updated spam and virus blocking, content filtering, and security from e-mail-borne directory harvesting and denial of service attacks. Progent is a Postini partner and support firm. If your business is too small to purchase for a regular Postini license, you can still get the use of Postini's Perimeter Management technology via Progent's E-Mail Guard anti-spam and virus protection aggregation offering. Progent's expert e-mail security professionals can show you how to develop an email safety strategy that incorporates antispam and anti-virus services and processes.
Information Technology Installation Service Consulting Rates
Expert Microsoft Certified Information Systems Firms Consulting Hourly Rate
Progent's pricing model is to charge for phone support and in-person help by the minute. As a result, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for services provided during regular working hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's small granularity avoids large invoices for fast repairs so you won't be tempted to permit simple problems to fester.
ASA and PIX Firewalls Computer Consultants
Specialist Cisco AnyConnect
Progent's Cisco-certified CCIE network experts can help you to maintain your existing PIX or Cisco ASA 5500 security appliances or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, deploy, optimize, administer and troubleshoot firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services
Select Topic: