24x7 Network Consulting and Troubleshooting

Overview of Progent's Remote Monitoring and Reporting Services
Remote 24x7 monitoring, automated alerts, and periodic reporting are vital for maintaining the health of your IT system and avoiding unnecessary and costly downtime. Remote Monitoring and Management (RMM) technology has advanced to the point that businesses of any size can afford a level of protection that was once reserved for large enterprises. Progent offers two types of RMM solutions available as low-cost services designed to help you detect and resolve a variety of network problems before they can seriously impact productivity.

Progent's ProSight WAN Watch network infrastructure remote monitoring and management (RMM) service provides a wealth of features for delivering world-class RMM capabilities to small and mid-size businesses at a budget-friendly price. WAN Watch's features include network topology mapping, asset inventory, configuration and IP address management, advanced network monitoring and alerts, troubleshooting, and performance analysis. Progent's ProSight LAN Watch server and desktop monitoring and management services continually monitor the health of critical computers and feature automated services such as patch management and asset inventory. Find out about Progent's portfolio of low-cost ProSight network monitoring and management services for small and mid-size businesses.

Progent's server monitoring packages based on Microsoft System Center Operations Manager (SCOM) allow you to keep continual watch over various Microsoft servers and .NET applications and automatically apply sophisticated heuristics developed by Microsoft to detect and automatically repair issues that could, if ignored, result in serious problems impacting network performance, security, or availability.

Progent offers the support of a nationwide team of computer experts with certifications from all major information technology vendors including Microsoft, Cisco, and VMware to help you mitigate issues uncovered by ProSight WAN Watch, ProSight LAN Watch, or System Center Operations Manager remote monitoring and management services. You can outsource your IT support services to Progent or co-source them by having Progent work closely with your in-house support staff. Either way, Progent can provide the knowledge to help you configure an effective RMM solution and the experience to solve problems quickly and affordably by providing world-class remote support or on-premises consulting.

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's top corporations. Progent's ProSight line of outsourced network management services covers all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
  ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
  Progent has worked with advanced backup/restore technology vendors to create ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup operations and enable non-disruptive backup and rapid recovery of important files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss caused by hardware breakdown, natural disasters, fire, cyber attacks like ransomware, human error, ill-intentioned employees, or application glitches. Managed services available in the ProSight Data Protection Services product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed backup services are most appropriate for your network.

• Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and affordable solution for assessing, testing, scheduling, applying, and tracking updates to your dynamic information network. Besides optimizing the protection and reliability of your IT network, Progent's patch management services allow your IT staff to concentrate on line-of-business projects and activities that derive the highest business value from your information network. Learn more about Progent's software/firmware update management services.

• ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
  Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity verification with iOS, Android, and other personal devices. Using 2FA, whenever you sign into a secured online account and give your password you are asked to verify your identity on a unit that only you have and that is accessed using a different network channel. A wide range of devices can be used for this second means of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. For details about Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent�s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you�re planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Automated Server Management with Microsoft System Center Operations Manager
Microsoft System Center Operations Manager (SCOM) is a state-of-the-art RMM platform that proactively monitors physical and virtual, local and cloud-based IT resources to detect emerging troubles before they can disrupt your business. SCOM scans event records from designated servers, applica6ions, and services and then sorts and evaluates these network events based on a comprehensive, continually updated knowledge base. When SCOM detects a potential problem, it runs pre-programmed remedial scripts or generates alerts to notify specified support people. Microsoft System Center Operations Manager also produces trend analysis so you can track the performance of your network.

The version of SCOM included with System Center 2012 R2 adds the ability to monitor routers and switches, along with associated Virtual LANs, as well as Internet Information Services (IIS)-hosted .NET applications. Although SCOM remains a Microsoft-centric RMM platform, the latest releases allow you to monitor popular distributions of Linux and UNIX.

Progent's certified professionals can help configure Microsoft System Center Operations Manager to match your network architecture and operational needs, create specialized rules, evaluate SCOM trend data, and respond quickly and effectively to SCOM alarms via remote troubleshooting. For problems that need on-premises support, Progent can send a Microsoft-qualified field engineer to anywhere in the and to major cities throughout the United States.

To find out more about Microsoft System Center Operations Manager and how Progent can help your business to achieve enterprise-class IT management by deploying Microsoft's network monitoring technology, choose one of these topics:

• Microsoft SCOM Features and Benefits
• Progent's IT Support Packages Based on System Center Operations Manager
• SCOM at Work: A Case Study

Progent's 24x7 Network Support Services include:

• Proactive, round-the-clock network monitoring
• Timely, professional response to issues
• Cost-effective problem escalation when required
• Online Network Support to cut costs and resolve problems efficiently
• Help Desk Call Center for expert phone-based assistance

Find out about Progent's other IT outsourcing services for small business networks.