Progent's Microsoft-certified consultants have more than 10 years of background designing, implementing, enhancing and troubleshooting Microsoft SCOM solutions and can provide organizations of all sizes expert online or on-premises consulting services for Microsoft SCOM 2012. Progent can assist you to plan an architecture for SCOM 2012 servers that delivers the responsiveness and resilience needed to monitor your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to import and set up System Center 2012 Operations Manager management packs according to best practices for tracking network infrastructure as well as both Microsoft and third-party apps and services. Also, Progent can deliver responsive online or onsite technical support to assist you to fix critical problems detected by SCOM 2012.
If you have a company IT system with 10 to 50 network clients, Progent's IT outsourcing services free your business from over-reliance on an individual freelance consultant while giving you affordable and dependable access to high-quality technical support. By delivering IT support help when you require it, offering specialized knowledge for critical technologies, delivering unique services such as 24x7 server monitoring, and charging only for support you receive, Progent offers you an economical way for optimizing the profitability of your small office network. Progent is the intelligent way for small organizations to create and maintain a reliable and safe information network and to benefit from fast access to the experienced help ordinarily restricted to enterprises who are able to afford a sizeable internal IT organization.
Progent's Palo Alto Networks firewall consultants can help you choose, deploy, and manage Palo Alto Networks firewall appliances to create a next-generation cybersecurity ecosystem that spans your data center and cloud assets and guards any user anywhere with any endpoint device.
Progent's Microsoft-certified engineers can assist you to streamline desktop software update deployment by providing support for management platforms that include Microsoft System Center Configuration Manager, Systems Management Server 2003, and WSUS.
Progent's Co-managed Call Center service allows your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on ConnectWise Manage, the leading shared professional services automation platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Citrix offers a powerful line of platforms that deliver enterprise-grade manageability, expandability, and performance for server virtualization and for server-based distribution of virtual Windows desktops and Windows applications. For delivering virtualized desktops and applications, Citrix has developed XenDesktop and XenApp. For creating and managing virtual servers, Citrix offers Citrix XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified consultants can help your company to evaluate the business advantages of Citrix technology and show you how to design, validate, deploy, optimize, and maintain Citrix solutions.
Microsoft supports seamless hybrid environments that combine Microsoft 365 and local Exchange deployments. This permits you to have specific mailboxes located on your physical datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consultants can assist your organization with any facet of planning, implementing and debugging your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange specialists can provide occasional expertise to help you resolve stubborn technical bottlenecks and also offer comprehensive project management outsourcing to make sure your hybrid Exchange solution is completed on time and on budget.
Progent's Shared Call Center service allows your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's pool of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on ConnectWise Manage, the leading shared PSA tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent provides the services of Microsoft and Cisco-Premier network support experts to show customers affordable alternatives to help organizations optimize the benefits of Microsoft and Cisco technology. For environments that range from remote offices to large corporations, Progent's network consultants can help you enhance your information system's e-mail infrastructure, protection, reliability, performance, and system administration.
Progent offers rapid remote access to Cisco CCIE networking experts. Progent's CCIE engineers can connect to your environment using advanced remote support tools to provide quick and affordable troubleshooting and repair of critical network infrastructure problems.
Progent's Test and Training Lab at the QTS Internet Data Center is available for testing line-of-business applications, creating cost-effective migration procedures, assessing and tuning performance, designing or verifying business continuity strategies, resolving compatibility problems, and building training environments for the latest technologies. For Progent customers without sufficient internal resources to assemble effective test environments, Progent's Test and Training Lab reduces capital outlay and engineering risk while keeping critical IT projects on schedule.
Progent's Microsoft and Cisco-certified consulting engineers can assist your organization to determine the benefits of Exchange Server 2010 for your company and can help your IT staff to plan and implement a smooth upgrade to Exchange 2010 from Microsoft Exchange Server 2003 or Exchange 2007 Server that will provide quick ROI by improving your workers' efficiency, cutting the expense of equipment and service, simplifying management, and consolidating your key communications technologies.
Progent's Microsoft-certified information technology consultants offer Windows Server 2016 migration consulting services to assist businesses of all sizes to design and carry out an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can assist your company to assess the business benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, configuring, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can help you to take advantage of the many new disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica, plus workgroup and multi-domain failover clusters.
Progent's consultants can provide macOS and Mac OS X users a variety of services including desktop support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows environments, Entourage and Exchange Server help, security services, and custom education. Progent can assist businesses to upgrade to macOS from Mac OS X or earlier editions of Apple OS X and Progent can offer help with macOS and Mac OS X applications. Progent can also help your business with iPhone integration and iPad management, or moving to Apple's iCloud. For business environments based exclusively on macOS or OS X or for systems incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of designing, integrating and supporting a network environment that is reliable, secure, fast and aligned with your organization's objectives.
Progent's wireless site survey services assist you to design, install and debug a Wi-Fi LAN optimized for your environment, offering you a WLAN that delivers the coverage, performance, density, Quality of Service, data protection, and roaming ability your business requires. Wireless site survey services from Progent include online predictive modeling for planning a wireless LAN and on-premises survey services for validating, tuning, and debugging an operational wireless network.
Microsoft Information Technology Consulting Comprehensive Event Management
Progent can help your IT team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine local resources as well as one or more public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud integration support services that include Microsoft Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has two decades of background delivering advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's Cisco certified Wi-Fi experts can provide economical remote and on-premises support for both legacy and current Wave 2 Aironet Wi-Fi access points (APs) and Progent can help you to design and manage wireless environments that include indoor and outside/ruggedized Aironet APs.
Progent's Duo services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Android, and other personal devices.
Progent's Microsoft-certified consulting experts can help organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from an older version of Microsoft Windows. Remote and onsite evaluation and migration services for Microsoft Windows 10 available from Progent's experts include ROI analysis, project supervision, compatibility testing, pilot systems, virtualization architecture, Cloud solutions, mobile management and synchronization, teleworker access, data and identity security, automated deployment and management, network design, wired/wireless convergence, business continuity planning, webinar training for IT support personnel and end users, and ongoing Call Center support services.
Progent's Support Program for IT Service Firms lets you take advantage of Progent's consulting engineers under your own service brand as a transparent extension of your network consulting team.
Progent's Mac networking engineers can assist you with a broad array of network infrastructure issues including system architecture, off-site and mobile access, internetwork compatibility, protection, and emerging technologies including Voice over IP and fast wireless connectivity. For business networks based solely on Mac OS X or for systems incorporating a combination of Mac, Linux/UNIX and Windows based servers and desktops, Progent has the knowledge and depth to handle the challenge of designing, configuring, and maintaining a system infrastructure that is reliable, secure, efficient and aligned with your corporate objectives. Progent can show you how to configure Apple's Xserve enterprise servers, Xserve RAID fault-tolerant storage systems, and Apple's Xsan storage area network solution. Progent can also give you access to skilled experts to support Cisco routers and switches.
Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small or mid-size organization's production servers in an environment that gives the maximum level of dependability and scalability and is in addition simple to move to any data center. ProSight Virtual Hosting options are built on proven virtualization platforms that enable small companies with mixed- platform IT systems to economize dramatically on the costs of capital equipment, system support, and network administration while achieving world-class reliability and an unprecedented degree of vendor independence.
Cisco's Firepower NGFWs Firewalls deliver a significant performance improvement compared to Cisco's popular ASA 5500-X security appliances and include unified management and automation of modern security features like application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to plan and execute a smooth upgrade to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower appliances with Cisco's cloud-based services to create and centrally manage IT ecosystems that span local offices, data centers, private clouds and public clouds.
Progent's IT outsourcing packages provide affordable network support for mid-size businesses. Whether it includes designing network architecture, setting up an internal Help Desk or using an outside one, rolling out an updated e-mail system, monitoring your system, or building a web-based business application, outsourcing your IT engineering services can smooth out costs and eliminate uncertainties, permitting IT service budgets to increase in a more moderate and controlled fashion than is feasible by amassing a bulky, all-purpose internal IT staff. Progent's Outsourcing White Paper and datasheets tell you how Progent can enable you to build a protected and highly available network foundation for your vital Windows-based applications such as Windows Server 2008, Microsoft Exchange Server 2007, and SQL Server.
Progent's Microsoft-certified consultants have over a decade of experience planning, deploying, enhancing and troubleshooting Microsoft SCOM solutions and can provide organizations of all sizes advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help your company to design an architecture for Microsoft SCOM 2012 servers that delivers the performance and resilience required to watch over your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and customize Microsoft SCOM 2012 management packs based on industry best practices for monitoring network fabric as well as both Microsoft and 3rd-party applications and services. Also, Progent can provide fast remote or onsite troubleshooting to assist you to fix critical issues uncovered by Microsoft SCOM 2012.
Progent's Shared Help Desk service allows your IT organization to share the load for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around ConnectWise Manage, the leading shared professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
System Center 2016 Data Protection Manager offers automatic backup and easy recovery capabilities for Microsoft networks. SCDPM 2016 delivers application-sensitive protection for key workloads like SQL Server, Exchange Server and SharePoint, protects Windows and Linux VMs, works with virtual machines running on Hyper-V and VMware, and can use Microsoft Azure for cloud backup and recovery. Progent's Microsoft-certified experts can help businesses of any size to design, implement, manage, and repair an enterprise-wide backup/recovery system powered by Data Protection Manager 2016. Progent can assist you to upgrade from an older release of Data Protection Manager or from an outdated solution, and Progent can tune your SCDPM 2016 ecosystem for on local, colocated, cloud or hybrid deployments. Progent offers online or onsite support and can provide occasional guidance to resolve challenging issues or provide end-to-end project management or co-management support to make sure you complete your Data Protection Manager 2016 deployment on schedule and within your budget.
Progent's expertise providing Microsoft .NET support and Microsoft SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and additional developer tools enable Progent to design custom line-of-business applications and eCommerce environments that integrate seamlessly with Dynamics GP Software. Progent's Dynamics GP reporting services can show you how to create reports that let you track your business more thoroughly, turning raw data into useful understanding of your business.
Cisco's security and remote access technology for small to medium sized businesses offer a complete range of manageable protection products to help you safeguard your entire network infrastructure. Cisco's VPN line includes routers and switches, firewalls, and VPN access concentrators. Progent's expert staff of consultants includes experienced specialists with Cisco Certified Internetwork Expert (CCIE) and CCNP certifications who can assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco security solutions that align most closely with your corporate objectives.
Progent's Microsoft-certified engineers can provide affordable remote and onsite help to implement your upgrade to Exchange Server 2010, produce comprehensive documentation of your new messaging system, train your network support team and users to get them ramped up rapidly on Exchange 2010, and offer ongoing administrative services and technical support. Progent's consultants can also help you migrate from Exchange 2010 to Exchange Server 2013 or Exchange Server 2016.
Progent's Check Point Software firewall consultants can help you plan, deploy, and manage firewall solutions built around Check Point Software Next Generation firewalls and Check Point's subscription-based SandBlast security services. Progent's consultants can also help you maintain legacy Check Point firewall models or upgrade efficiently to Check Point's modern firewalls.
Progent's Linux support services offer small and mid-size businesses and software developers assistance with managing and maintaining Linux computers that operate with Microsoft-based networks. Progent offers your organization access to Linux consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide range of experience provides you with an easy one-stop consulting firm to show you how to create and manage a protected and reliable mixed-platform connectivity and communications solution that supports Linux and Microsoft interoperability by integrating Windows with leading Linux variations such as RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Altaro VM Backup from Hornetsecurity provides small and mid-size organizations a reliable and affordable solution for backing up and recovering Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted architectures and also supports low-cost cloud backup to Azure storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of online or on-premises consulting services to help you to plan, install, manage and troubleshoot a modern backup/restore solution powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/restore service based on Altaro VM Backup.
Progent's Cisco-certified CCIE network engineers can help your company to maintain your current PIX or ASA 5500 security appliances and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, integrate, tune, manage and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services
Progent's IT outsourcing services provide budget-friendly network support for small businesses. Whether it includes designing system architecture, setting up an in-house Help Desk or using an outside one, deploying a new email system, monitoring your network, or developing an on-line eCommerce application, outsourcing your network technical services can reduce expenses and minimize uncertainties, permitting network service budgets to increase in a more moderate and controlled fashion than is feasible by assembling a large, all-purpose in-house network support organization. Progent's Outsourcing White Paper and flyers show how Progent can enable you to create a secure and robust system architecture for your vital applications powered by Microsoft Windows.
After Hours Monitoring and Reporting Support and Setup
Progent has two decades of background assisting small and mid-size companies to design, implement, tune, administer, and troubleshoot information networks that incorporate teleworkers.
Progent is one of the most experienced network consulting companies for integrating email solutions powered by Exchange 2000. Progent is skilled in helping small and mid-size companies get all the advantages of Exchange Server 2000 for common situations such as upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and outsourcing your Microsoft Exchange 2000 support.
If you have a small business IT system with 10 to 50 network clients, Progent's network outsourcing services free your business from over-reliance on single independent consultant while giving you affordable and dependable access to high-quality network expertise. By delivering IT consulting help when you need it, offering specialized knowledge for key technologies, offering unique support such as automated network monitoring, and billing only for support you receive, Progent gives you an economical way for optimizing the profitability of your small business network. Progent is the smart way for small businesses to build and support a reliable and safe IT system and to benefit from fast access to the skilled help ordinarily available only to businesses who are able to support a sizeable in-house IT group.
Progent can help your business to evaluate the wealth of subscription plans offered with Microsoft 365, formerly branded Office 365, and integrate your information network with Microsoft 365 in a way that delivers maximum business value. Progent supports cross-vendor networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist your business to build and manage hybrid networks that seamlessly combine local and cloud-based products and services.
Progent's Duo managed services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Google Android, and other personal devices.
Progent's Microsoft-certified consultants can help you plan, document, implement, administer, and troubleshoot a network-wide migration to 64-bit server and client OS software and applications. Progent can help you pilot your 64-bit infrastructure to make sure it supports all of the important 32-bit programs which you intend to keep plus the latest 64-bit editions of software you plan to run.
Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management platform that includes machine learning technology and advanced services to deliver cutting-edge endpoint detection and response.
Altaro VM Backup from Hornetsecurity offers small businesses a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud environments and also supports low-cost cloud backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of remote or onsite services to assist you to plan, install, manage and troubleshoot a comprehensive backup and disaster recovery solution powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/restore service based on Altaro VM Backup technology.
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides automatic backup and easy recovery functions for Microsoft environment. SCDPM 2016 offers application-aware backup for key platforms such as Microsoft SQL, Exchange Server and SharePoint Server, backs up Windows and Linux virtual machines, supports virtual machines hosted by Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for cloud backup and recovery. Progent's Microsoft-certified consultants can help businesses of any size to plan, deploy, manage, and repair an enterprise-wide backup/restore solution powered by SCDPM 2016. Progent can assist you to migrate from an older release of DPM or from a legacy solution, and Progent can optimize your DPM 2016 environment for on local, hosted, cloud or hybrid deployments. Progent offers online or onsite consulting expertise and can deliver occasional expertise to resolve challenging issues or provide comprehensive project management support to make sure you finish your Data Protection Manager 2016 initiative on time and within your budget.
Progent's ransomware experts can help you to evaluate your ransomware defenses, remotely monitor and protect your network, help with negotiating a settlement with a threat actor, and reconstruct an information system victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Progent offers national urgent phone support and consulting services for companies who run environments powered by versions of Linux or whose IT systems include a combination of Linux platforms/Linux and Microsoft Windows products. Online IT help offers maximum return for your IT dollar by protecting client efficiency and shortening the hours billed for computer analysis and repair. Sophisticated online access tools and skilled technicians and consultants allow Progent to solve most network problems without wasting time and money by going to your site. In most of situations your IT problems can be remediated over the phone or through a combination of phone help and remote access. Progent can offer the services of Cisco CCIE infrastructure experts and CISM certified security professionals to assist with the toughest system problems.
Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis package that opens the door to the fast development of a new generation of enterprise-class applications that can give your company a significant competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the ability to query across the Internet and outside the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of work supporting Microsoft technology, ensures you success in designing, installing and administering Microsoft SQL Server solutions that are well integrated with other applications powered Microsoft's .NET platform.
Progent's consultants have delivered support for Microsoft Dynamics GP and Great Plains software for more than two decades and Progent has delivered integration, customization, training, and troubleshooting services since the product's debut. Progent can provide advanced expertise for upgrading legacy Dynamics GP deployments. Progent can assist you to design, validate, and implement a cost-effective migration from a an outdated version of GP to the newest edition of Microsoft Dynamics GP.
Progent's certified SonicWall firewall consultants can show you how to configure, manage, and update SonicWall firewall/VPN products including the current SonicWall TZ and NSa Series of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISM and CISA-certified cybersecurity consultants can show you how to incorporate SonicWall firewalls into a complete security plan and build security into your corporate practices.
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide economical remote and on-premises consulting expertise, software development, and debugging services for organizations of all sizes who intend to upgrade to SharePoint 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist you design and execute an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines onsite and cloud infrastructure into a cohesive information management solution.
Progent's Technical Response Center (TRC) provides national extended hours remote help for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service professionals provide after-hours phone support and online direct network connection to isolate and resolve network problems rapidly and economically. The breadth of IT experience represented by Progent's team of nationwide support engineers makes it possible to escalate even the most difficult network issues to appropriate specialists as needed. For urgent issues, the TRC endeavors to respond to your request for service in less than one hour.
Les Kent has a 35-year history of effective network integration, business management, marketing, and operations. He has shown a knack for developing sophisticated IT solutions in his roles as as a network designer, software developer, project manager, deployment consultant, and problem solver for small businesses, new ventures, and global corporations.
Emergency Microsoft Operations Manager Integration
Microsoft Lync Server 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop sharing, and both IP-based and public switched telephone network (PSTN) telephony. Lync 2010 can extend the functionality of Exchange, SharePoint Server and Office or Microsoft 365 and streamlines management through integration with Active Directory. Lync 2010 can also cut capital and operational costs by doing away with Voice-over-IP equipment and subscription fees, PBX systems, or conventional video conferencing technology. Progent's certified IM and Presence experts offer remote and onsite support services to assist you to manage and repair your current Lync Server 2010 environment or assess the advantages of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also help you to plan and carry out a smooth Skype for Business migration or a migration to Microsoft Teams.
Altaro VM Backup from Hornetsecurity offers small organizations a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud environments and also enables cost-effective backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of online or on-premises consulting services to help you to design, install, optimize and debug a comprehensive backup and disaster recovery system powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/recovery service powered by on Altaro VM Backup software.
Progent's Shared Help Desk service allows your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's roster of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on ConnectWise Manage, the leading shared professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.