If your company is developing UNIX or Linux applications in an environment that includes MS Windows-based processors, PCs, and office productivity products, Progent offers full-service IT outsourcing that frees you to concentrate on your area of strategic expertise without the continual distraction of managing your business network. Through the use of automated network monitoring and by providing online and in-person assistance when your business needs it, Progent offers an economical alternative for managing an information system that provides excellent dependability, security, and efficiency. Progent's Linux developer support services include full-service information technology outsourcing, virtual infrastructure, online and on-site support and troubleshooting, 24x7 monitoring, and Contact Center support.
Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis solution that enables the fast development of cutting-edge enterprise-class programs that can provide your company a critical competitive edge. Microsoft SQL Server 2000 features core support for XML and the capability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of work supporting Microsoft integration, assures you success in planning, installing and supporting Microsoft SQL Server solutions that are seamlessly connected with other applications powered Microsoft's .NET environment.
Progent's certified wireless consultants can assist organizations of all sizes to plan, deploy, manage and troubleshoot Cisco Aironet wireless access point solutions to achieve the performance, range, capacity, expandability, security and manageability required for seamless access between Wi-Fi and wired network infrastructure. Progent can provide affordable online and on-premises consulting services for both end-of-life and new-generation 802.11ac Aironet APs and Progent can assist you design and maintain deployments of indoor and outdoor Aironet Wi-Fi access points.
Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small or mid-size company's servers in a solution that delivers the highest level of dependability and expandability and is in addition simple to migrate to another host. ProSight Virtual Hosting services are built upon proven virtualization technologies that allow small businesses with mixed- platform IT systems to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT management while benefiting from enterprise-class reliability and an unmatched level of vendor flexibility.
Progent's Microsoft-certified consultants offer online or onsite support to assist organizations of any size to plan, deploy, administer, and troubleshoot a backup/recovery system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to migrate from earlier versions of SCDPM or from a different backup system, and Progent can optimize your Data Protection Manager implementation for on premises, cloud, or hybrid environments. Progent offers occasional help for fixing particularly stubborn problems, or comprehensive project management support. Progent's consultants can also assist your business to incorporate SCDPM 2012 into a comprehensive disaster recovery plan.
Widows Server 2012 R2 Hyper-V advances the power of server virtualization in important areas such as secure multitenancy, flexible infrastructure, cloud support, scalability and performance, and fault tolerance. Progent's Microsoft-certified consultants can assist your company to take advantage of Windows Server 2012 R2 Hyper-V to install and maintain virtual servers to reduce IT costs and improve availability.
System Center 2016 Operations Manager (SCOM 2016) is designed to promote top performance and dependable uptime for critical applications by offering unified, cross-platform tracking of IT resources deployed across local systems and cloud environments. Progent's SCOM consulting group offers world-class online and onsite expertise to assist businesses of any size to plan, implement, tune, update and troubleshoot SCOM 2016 deployments. Progent can help you to move to SCOM 2016 from older releases or from different IT infrastructure monitoring platforms, or integrate multiple monitoring tools into a cohesive infrastructure management solution. Progent can also help you expand your SCOM 2016 scope to include infrastructure based in public clouds including Microsoft Azure and Amazon AWS.
Progent's certified failover clustering experts can help businesses to evaluate the advantages of adopting Windows Server 2012 clustering technology to create an advanced fault-tolerant/disaster recovery strategy, assist your organization to design and deploy a Windows Server 2012 system, provide online and on-premises consulting services and technical support for clusters composed of physical servers or virtual machines, and show you how to automate the administration of clustered servers.
Progent's experts offer Apple macOS and OS X users a variety of services including workstation support, Apple macOS and OS X expertise, Mac integration with Windows environments, Microsoft Entourage and Exchange Server expertise, security services, and one-on-one training. Progent can help businesses to upgrade to macOS from Mac OS X or other earlier editions of OS X and Progent can offer help with macOS and Mac OS X applications. Progent can also assist your business with Apple iPhone integration and Apple iPad synchronization, or moving to iCloud services. For computer environments built exclusively on Mac OS X or for networks with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of planning, integrating and supporting a network environment that is reliable, secure, efficient and able to achieve your organization's objectives.
Progent can provide affordable online support to assist companies to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, system design, pilot testing, deployment, administration, performance optimization, software license management, backup/restore mechanisms, and security and compliance.
Progent’s Technical Response Center offers nationwide remote assistance for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Premier service professionals provide telephone support and online secure network access to isolate and resolve network problems rapidly and economically. The breadth of IT experience available from Progent's staff of nationwide support engineers allows Progent to escalate even the most difficult problems to competent specialists as needed.
Progent's certified Windows 2000 consultants can help you optimize the capability of your current Windows 2000 Servers and can streamline network administration, provide tech support and repair, and strengthen security. Progent can also help you design, rationalize, and implement a plan to upgrade from Microsoft Windows Server 2000 to Windows 2003 Server. Progent is expert in setting up test installations to eliminate the obstacles associated with moving to Windows 2003 Server by uncovering potential hardware and application compatibility problems.
If your company network combines Linux technology platforms with Windows, Progent can show you how to integrate your computers into a cohesive network that permits all your operating systems to run side by side for simple management, transparent information exchange, high reliability, superior throughput, and strong protection. Progent's UNIX/Linux and Windows coexistence support offerings feature network architecture integration and service, consulting for Windows services for UNIX, remote network monitoring and administration, online technical help and troubleshooting, in-person technical support, and Contact Center outsourcing.
Progent’s Help Desk Co-management service allows your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent’s Help Desk Co-management service is an advanced support solution built around the leading shared PSA platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent can assist your business to plan and implement a smooth transition from a UNIX-powered information environment to a network based on Windows and capable of running Microsoft's popular office productivity products, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco consultants and software development experts can show you how to preserve your information and minimize business discontinuity by designing an effective migration plan that protects your existing investments in UNIX software and infrastructure. UNIX-to-Windows migration support expertise available from Progent include evaluation of existing infrastructure, transition strategy and validation, MS Exchange migration expertise, information and application transition, and processor and media migration and economization.
Progent can help your business to evaluate the wealth of subscription plans offered with Office 365 and integrate your information network with Office 365 in a way that delivers top business value. Progent offers expertise with multi-vendor environments that incorporate Windows, macOS, and Linux operating systems. Progent can also help your business to build and manage hybrid ecosystems that seamlessly combine local and cloud resources.
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require important software patches, or isolating performance bottlenecks.
Progent's ProSight Virtual Hosting combines proven virtualization technology, a world-class data center, and the technical expertise of Progent's Microsoft-certified consulting group to provide small and midsize businesses with a complete IT outsourcing alternative that enhances network dependability and protection, eliminates management distraction, and saves money. With Private Cloud Hosting, a small or midsize company can have each of its software platforms and key business application servers supported within a secure and reliable data center on a fast, non-stop virtual server configured and maintained by Progent's computer support professionals.
Progent's Microsoft and Cisco-certified consulting engineers can help you to assess the value of Exchange 2010 for your company and can assist you to design and implement a smooth migration to Exchange Server 2010 from Microsoft Exchange Server 2003 or Exchange 2007 Server that will provide quick payback by improving your workers' efficiency, lowering the expense of equipment and service, streamlining management, and consolidating your key communications platforms.
Progent's Microsoft consultants can provide in-depth support in implementing, managing and debugging all versions of Microsoft Project Server and can deliver a broad variety of cost-effective remote support services based on industry best practices to help businesses of any size to receive all the benefits of this leading project management solution. Support services offered by Progent include system planning, installation and migration, setting up secure collaboration among onsite and offsite users, network optimization, and customized webinar training classes.
Progent's Test and Training Lab at the QTS (formerly Herakles) Data Center can be used for testing line-of-business applications, developing efficient system upgrade methodologies, evaluating and optimizing performance, designing or verifying business continuity solutions, mitigating compatibility problems, and establishing training systems for the latest technologies. For Progent customers who lack sufficient internal resources to assemble effective pilot environments, Progent's Test and Training Lab cuts capital costs and engineering risk while keeping critical IT initiatives on schedule.
Progent's consultants can provide macOS and Mac OS X users a variety of services including workstation support, Apple macOS and OS X consulting, Mac integration with Windows environments, Entourage and email expertise, security services, and one-on-one education. Progent can assist businesses to migrate to macOS from Mac OS X or other earlier editions of Apple Mac OS X and Progent can provide help with macOS and Mac OS X application software. Progent can also help your business with Apple iPhone support and iPad management, or moving to iCloud services. For computer networks built exclusively on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of designing, configuring and supporting a network infrastructure that is available, safe, fast and able to achieve your company's business goals.
NetDocuments (NetDocs) is a cloud-based document management system built specifically for legal workflows. Progent offers remote guidance from NetDocuments consultants to help legal departments and law firms to plan, deploy, administer, optimize, or troubleshoot a document management system (DMS) environment powered by NetDocs.
Progent's Juniper Networks-certified NetScreen engineer can assist you to configure and integrate NetScreen 5000 series routers, upgrade from older NetScreen devices to the latest Juniper technologies, and troubleshoot infrastructure issues in Juniper-only or mixed-technology environments.
Nexus switches are engineered to provide the speed, scale, uptime, virtualization support, capacity, data protection and manageability needed to act as the heart of a world-class data center. Progent's CCIE-certified Nexus switch consultants are available to provide online and onsite consulting and troubleshooting expertise to assist you to create an optimal network topology, build pilot systems to validate your network design, install and configure Nexus switches, create and enforce effective policies, run security vulnerability evaluations, set up advanced monitoring, fully utilize network resources by means of virtualization, troubleshoot switching and routing problems, maximize system performance, perform capacity planning, and take advantage of the advanced zero-downtime capabilities incorporated into Cisco's Nexus products. Progent's consultants can also assist your business to migrate efficiently from legacy Nexus models or Cisco Catalyst switches to current Nexus switches.
Progent's UNIX platform consulting experts provide small and mid-size companies and developers help with managing and supporting UNIX, Linux or Solaris environments that operate with Microsoft-powered networks. Progent can give your organization contact with UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of expertise provides you with an easy single source to show you how to build and maintain a secure and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining MS Windows with popular variants of UNIX including Apple Mac OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or leading Linux derivatives including RedHat, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.
Progent's disaster recovery support and business continuity engineers can help you design a disaster recovery plan to prepare for an IT network disaster. Progent can show you how to develop a comprehensive disaster recovery strategy that incorporates scheduled disaster recovery evaluations and drills. Progent's Microsoft and Cisco-authorized engineers can also help you build an affordable, fault-tolerant network solution that takes into account availability issues involving a wide range of infrastructure technologies and procedures.
Progent's Apple Mac experts can promote the creative facets of Macintosh computing by providing consulting services and education in graphics, audio, and motion video. Progent's support professionals can provide help in a range of Apple Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special projects such as capturing or digitizing audio or video or setting up an audio/video production facility.
Microsoft SQL Server 2016 offers significant enhancements in performance, capacity, data security, high-availability, BOYD support, and built-in BI. New features include PolyBase for processing SQL and NoSQ files in one appliance for big data applications, Hadoop support, Always Encrypted mode, Mobile Reports, and centralized management of on-premises and cloud resources. Progent's Microsoft-certified consulting team can provide online and on-premises support to help businesses of all sizes to deploy, manage or debug any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft technologies including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics CRM and GP, Lync or Skype for Business, and SCOM.
In conducting consulting projects for corporate clients, Progent uses a phased approach driven by defined milestones in order to meet financial, scheduling and engineering goals while reducing business disruption. Progent's Enterprise Services Project Methodology follows accepted project management standards derived from the leading practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, design recommendations, test models, design tuning, and professional implementation. All phases are documented to make available a comprehensive summary of IT services delivered and to assist in downstream system maintenance.
Progent's Microsoft-certified consulting experts have more than a decade of experience designing, deploying, optimizing and troubleshooting System Center Operations Manager environments and offer companies of all sizes expert online or on-premises consulting support for SCOM 2012. Progent can help you to design a topology for System Center 2012 Operations Manager servers that provides the performance and resilience needed to watch over your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent can also help you to import and set up SCOM 2012 management packs based on best practices for tracking network infrastructure and Microsoft and third-party applications and services. Also, Progent can deliver responsive remote or onsite technical support to assist you to fix serious issues detected by System Center 2012 Operations Manager.
Progent’s Microsoft-expert engineers can help your organization to enhance your servers or workstations from 32 bits to 64 bits. Progent can assist your company to calculate the costs and benefits of migrating to 64-bit computing, plan an efficient migration process that reduces operational interruptions, and offer inexpensive, professional remote support to aid your company to install 64-bit software and application programs on your existing computers.
Progent's expertise delivering Microsoft .NET services and SQL Server consulting, and Progent's application development experience with VBasic, XML, and other developer tools make it possible to create specialized mission-critical programs and eCommerce environments that integrate transparently with Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting services can help you create reports that allow you to track your business more effectively, turning uncooked data into valuable insights into your company and customers.
Progent's support specialists in Mac and Microsoft Windows technology can help you integrate Mac and Windows systems into cohesive environments with resource sharing and collaboration functionality. Allowing productive co-existence among a mix of servers and desktops powered by Apple Mac OS and Microsoft Windows requires broad knowledge of and background with Mac and Windows technology. Progent's experience in Windows and Macintosh service makes it possible to offer expert support to businesses that depend on these platforms to maintain their strategic edge. Progent can also assist you to interface Apple's iPhones and iPads with your Windows environment.
Progent provides nationwide online help and consulting services for businesses who operate UNIX, Linux, or Solaris environments or whose information systems feature a mix of UNIX and Microsoft technology. Remote IT help offers maximum leverage for your IT budget by extending client productivity and limiting the hours billed for network analysis and repair. Advanced online access tools and experienced service specialists and consultants allow Progent to handle the majority of IT problems without squandering time and expense by traveling to your site. In most of cases your network problems can be remediated over the phone or through a mix of telephone support and remote access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISA and CISM certified security professionals to assist you with the toughest system issues.
SQL Server 2000 is a complete, web-aware database and data analysis solution that opens the door to the rapid development of a new generation of enterprise-class applications that can give your company a significant competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the capability to communicate across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of work supporting Microsoft integration, ensures you success in designing, deploying and administering Microsoft SQL Server applications that are well connected with other applications based on Microsoft's .NET platform.
Progent can help you to plan and execute a smooth transition from a Sun Solaris-powered information environment to a network based on Microsoft Windows and capable of running Microsoft's powerful office productivity products, commercial applications, and software development tools. Progent's Solaris, Windows and Cisco consultants and application experts can assist you to preserve your data and reduce productivity discontinuity by developing an efficient migration plan that protects your existing investments in Solaris application and infrastructure. UNIX-to-Windows migration consulting services offered by Progent include analysis of existing infrastructure, migration planning and testing, Exchange migration support, data and application software migration, and server and storage migration and economization.
Progent's Microsoft certified consultants can help you define and deploy a smooth in-place Exchange Server 2007 upgrade strategy that minimizes productivity disruption, simplifies long-term service requirements, and makes your Exchange 2007 Server easy to administer. For complex multi-server or multi-site upgrades, Progent has the background to finish your move rapidly and economically. Progent's Microsoft Exchange 2007 support, troubleshooting, and consulting offerings include expertise with the configuration of third-party add-ons to Exchange Server 2007 and the design of unified messaging implementations based on Microsoft Exchange Server 2007.
Progent offers nationwide online phone support and consulting services for businesses that operate UNIX, Linux, or Solaris networks or whose IT systems feature a mix of UNIX/Linux and Microsoft products. Online network consulting offers maximum leverage for your information technology budget by protecting client productivity and limiting the time billed for computer repair services. Sophisticated online support utilities and skilled service specialists and engineers allow Progent to solve the majority of network issues without squandering time and expense by going to your site. In the vast majority of situations your IT problems can be remediated by telephone or through a combination of telephone help and remote access. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISM and CISSP premier security specialists to help you with the toughest system problems.
Top Quality Setup and Support Remote Monitoring and Reporting
Progent can help small and medium-size organizations to implement cybersecurity protection systems and deliver mitigation services for work-from-home employees.
Progent provides a variety of IT service bundles for small companies. These information technology outsourcing and network monitoring services are based on the proactive problem handling abilities of Operations Manager, a state-of-the-art server and system management product that monitors the availability, performance, and safety of your network and identifies incipient problems before they can disrupt your network. With Progent's economically priced IT service packages, small organizations can choose a basic co-sourcing package built around Operations Manager 2007 with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing solution.
Progent can help your business to design and implement an efficient migration from a UNIX-based information environment to a network based on Microsoft Windows and suited for running Microsoft's powerful office productivity software, commercial applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and application experts can show you how to guard your data and minimize business discontinuity by designing an effective transition plan that preserves your current investments in UNIX application and technology. UNIX-to-Windows transition consulting expertise offered by Progent include evaluation of current infrastructure, migration strategy and validation, Exchange migration expertise, data and application transition, and processor and storage system migration and economization.
Progent's Citrix-authorized engineers can help your company to understand the strategic advantages of XenServer and additional Citrix products, and can help your IT organization to design, validate, implement, troubleshoot, and support a Citrix XenServer installation. Progent can also assess your current XenServer deployment and help you to enhance consolidation, responsiveness, protection, uptime, and recoverability.
