Computer Help for Small Organizations

Progent's Remote Monitoring and Reporting (RMM) Services
Continuous real-time monitoring, automatic alerts, and regular system analysis reports are crucial for keeping your network running efficiently and eliminating avoidable and expensive breakdowns. Remote Monitoring and Management (RMM) solutions have evolved to the extent that even small businesses can now afford to deploy enterprise-class monitoring technology. Progent offers several families of remote monitoring and reporting packages that enable you to uncover a broad range of technical issues and fix them before your network users experience a problem. This proactive approach to IT management can add significant business value to your information network.

Progent's team of IT consultants are certified to support all major IT vendors such as Microsoft, Cisco, VMware, and Juniper and can help resolve problems detected by Progent's ProSight family of remote monitoring and management services or by Microsoft's System Center Operations Manager. Progent offers comprehensive outsourcing for network management and support as well as co-sourcing, depending on your needs. Progent's extensive experience with RMM solutions ensures that your monitoring system will be optimally configured and that IT issues will be efficiently and affordably resolved.

Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to utilize the same advanced technology used by some of the world's top corporations. Progent's ProSight suite of network management outsourcing services covers all key aspects of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
  ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
  Progent has worked with advanced backup/restore technology vendors to create ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and allow non-disruptive backup and rapid restoration of critical files, apps, images, and VMs. ProSight DPS helps you protect against data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious employees, or software glitches. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these managed services are most appropriate for your network.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's managed services for patch management offer businesses of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. Besides optimizing the security and functionality of your computer environment, Progent's software/firmware update management services permit your in-house IT staff to concentrate on line-of-business initiatives and activities that deliver maximum business value from your network. Read more about Progent's patch management services.

• ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
  Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports single-tap identity verification with iOS, Android, and other personal devices. With 2FA, when you log into a protected online account and give your password you are asked to confirm your identity via a unit that only you possess and that uses a different network channel. A wide range of out-of-band devices can be utilized as this second means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register several validation devices. For more information about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication services.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing suite of in-depth management reporting utilities created to work with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so all potential issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Proactive Server Management with System Center Operations Manager
Microsoft System Center Operations Manager is an advanced RMM platform that continually monitors various Microsoft servers to find and mitigate issues before they expand into serious problems. SCOM checks event records from key servers and evaluates these events using an extensive and continually expanding database of problem triggers. When Operations Manager finds a possible issue, it executes pre-defined scripts to alleviate the problem or sends out notifications to specified managers and support staff. In addition, SCOM generates trend reports to help you monitor network performance.

Progent's Microsoft-certified consultants can help set up Microsoft System Center Operations Manager to support your IT environment, build custom rules for alerts and mitigation, analyze SCOM reports, and provide cost-effective remote technical support when required. For issues that call for onsite help, Progent can dispatch a consultant to any location in or to major metropolitan areas across the U.S.

For additional information about System Center Operations Manager and to learn more about how Progent can help you protect your network with SCOM technology, select a topic:

• Introduction to System Center Operations Manager
• Progent's Remote Monitoring Packages for Operations Manager
• A Case Study of Operations Manager

Progent's 24x7 Technical Support Services include:

• Real-time remote network monitoring and reporting
• Solution-oriented technical support from certified IT experts
• Fast problem escalation when necessary
• Online Technical Support to reduce costs and save time
• Help Desk Call Center for immediate help from technical experts