Network Help for Small Organizations

Progent's Remote Monitoring and Reporting (RMM) Services
Continuous real-time monitoring, automatic alerts, and regular system analysis reports are crucial for keeping your network running efficiently and eliminating avoidable and expensive breakdowns. Remote Monitoring and Management (RMM) solutions have evolved to the extent that even small businesses can now afford to deploy enterprise-class monitoring technology. Progent offers several families of remote monitoring and reporting packages that enable you to uncover a broad range of technical issues and fix them before your network users experience a problem. This proactive approach to IT management can add significant business value to your information network.

Progent's team of IT consultants are certified to support all major IT vendors such as Microsoft, Cisco, VMware, and Juniper and can help resolve problems detected by Progent's ProSight family of remote monitoring and management services or by Microsoft's System Center Operations Manager. Progent offers comprehensive outsourcing for network management and support as well as co-sourcing, depending on your needs. Progent's extensive experience with RMM solutions ensures that your monitoring system will be optimally configured and that IT issues will be efficiently and affordably resolved.

ProSight Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, subscription-based services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all key facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

• ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so that any looming issues can be addressed before they can disrupt productivity. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for monitoring and managing your network, server, and desktop devices by providing an environment for streamlining common time-consuming tasks. These include health checking, patch management, automated remediation, endpoint deployment, backup and recovery, A/V protection, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alarm to your specified IT management personnel and your assigned Progent consultant so that emerging problems can be fixed before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding suite of real-time reporting utilities designed to integrate with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
  Progent has partnered with leading backup/restore technology vendors to create ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and enable non-disruptive backup and fast restoration of vital files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from equipment failures, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

• ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
  Progent's Duo MFA services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a secured online account and enter your password you are asked to confirm your identity via a unit that only you have and that is accessed using a separate network channel. A wide range of devices can be utilized for this second means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. To learn more about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Shared Support: Outsourced and Co-managed Help Center Services
  Progent's Co-managed Help Desk Service offers a transparent extension of your corporate network support staff. End user interaction with the Help Desk, provision of support services, issue escalation, trouble ticket creation and tracking, performance metrics, and management of the support database are consistent whether incidents are taken care of by your in-house network support resources, by Progent, or a mix of the two. You have complete versatility to expand or reduce your part of IT support work as circumstances demand. Progent provides startup deployment and provisioning of the professional services automation software plus workflow documentation, testing and education. To learn more about ProSight Co-Managed Call Desk, go to ProSight Shared Support.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the complete threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
  Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

• Patch Management: Patch Management Services
  Progent's support services for software and firmware patch management offer organizations of any size a versatile and affordable solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. Besides optimizing the security and reliability of your computer environment, Progent's software/firmware update management services permit your in-house IT staff to focus on more strategic initiatives and activities that deliver maximum business value from your network. Learn more about Progent's software/firmware update management services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Proactive Server Management with System Center Operations Manager
Microsoft System Center Operations Manager is an advanced RMM platform that continually monitors various Microsoft servers to find and mitigate issues before they expand into serious problems. SCOM checks event records from key servers and evaluates these events using an extensive and continually expanding database of problem triggers. When Operations Manager finds a possible issue, it executes pre-defined scripts to alleviate the problem or sends out notifications to specified managers and support staff. In addition, SCOM generates trend reports to help you monitor network performance.

Progent's Microsoft-certified consultants can help set up Microsoft System Center Operations Manager to support your IT environment, build custom rules for alerts and mitigation, analyze SCOM reports, and provide cost-effective remote technical support when required. For issues that call for onsite help, Progent can dispatch a consultant to any location in or to major metropolitan areas across the U.S.

For additional information about System Center Operations Manager and to learn more about how Progent can help you protect your network with SCOM technology, select a topic:

• Introduction to System Center Operations Manager
• Progent's Remote Monitoring Packages for Operations Manager
• A Case Study of Operations Manager

Progent's 24x7 Technical Support Services include:

• Real-time remote network monitoring and reporting
• Solution-oriented technical support from certified IT experts
• Fast problem escalation when necessary
• Online Technical Support to reduce costs and save time
• Help Desk Call Center for immediate help from technical experts