Progent's Remote Monitoring and Reporting (RMM) Services
Continuous real-time monitoring, automatic alerts, and regular system analysis reports are crucial for keeping your network running efficiently and eliminating avoidable and expensive breakdowns. Remote Monitoring and Management (RMM) solutions have evolved to the extent that even small businesses can now afford to deploy enterprise-class monitoring technology. Progent offers several families of remote monitoring and reporting packages that enable you to uncover a broad range of technical issues and fix them before your network users experience a problem. This proactive approach to IT management can add significant business value to your information network.

Progent's team of IT consultants are certified to support all major IT vendors such as Microsoft, Cisco, VMware, and Juniper and can help resolve problems detected by Progent's ProSight family of remote monitoring and management services or by Microsoft's System Center Operations Manager. Progent offers comprehensive outsourcing for network management and support as well as co-sourcing, depending on your needs. Progent's extensive experience with RMM solutions ensures that your monitoring system will be optimally configured and that IT issues will be efficiently and affordably resolved.

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the world's leading corporations. The ProSight suite of network monitoring and management services covers all critical areas of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup environment that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Proactive Server Management with System Center Operations Manager
Microsoft System Center Operations Manager is an advanced RMM platform that continually monitors various Microsoft servers to find and mitigate issues before they expand into serious problems. SCOM checks event records from key servers and evaluates these events using an extensive and continually expanding database of problem triggers. When Operations Manager finds a possible issue, it executes pre-defined scripts to alleviate the problem or sends out notifications to specified managers and support staff. In addition, SCOM generates trend reports to help you monitor network performance.

Progent's Microsoft-certified consultants can help set up Microsoft System Center Operations Manager to support your IT environment, build custom rules for alerts and mitigation, analyze SCOM reports, and provide cost-effective remote technical support when required. For issues that call for onsite help, Progent can dispatch a consultant to any location in or to major metropolitan areas across the U.S.

For additional information about System Center Operations Manager and to learn more about how Progent can help you protect your network with SCOM technology, select a topic:

Progent's 24x7 Technical Support Services
Progent's 24x7 Network Support Services are available as an added-cost option to companies who require round-the-clock remote technical help. These services provide access to Microsoft or Cisco-certified IT consultants and include 24x7 network monitoring and threshold alerts for mission-critical equipment and software. Contact your Progent sales representative for pricing and service details.

Progent's 24x7 Technical Support Services include:

  • Real-time remote network monitoring and reporting
  • Solution-oriented technical support from certified IT experts
  • Fast problem escalation when necessary
  • Online Technical Support to reduce costs and save time
  • Help Desk Call Center for immediate help from technical experts
Find out more about Progent's IT outsourcing and co-sourcing packages for small businesses.

To learn more about Progent's network support outsourcing and co-sourcing options, call 1-800-993-9400 or visit Contact Progent.

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