Progent's Remote Monitoring and Reporting (RMM) Services
Continuous real-time monitoring, automatic alerts, and regular system analysis reports are crucial for keeping your network running efficiently and eliminating avoidable and expensive breakdowns. Remote Monitoring and Management (RMM) solutions have evolved to the extent that even small businesses can now afford to deploy enterprise-class monitoring technology. Progent offers several families of remote monitoring and reporting packages that enable you to uncover a broad range of technical issues and fix them before your network users experience a problem. This proactive approach to IT management can add significant business value to your information network.

Progent's team of IT consultants are certified to support all major IT vendors such as Microsoft, Cisco, VMware, and Juniper and can help resolve problems detected by Progent's ProSight family of remote monitoring and management services or by Microsoft's System Center Operations Manager. Progent offers comprehensive outsourcing for network management and support as well as co-sourcing, depending on your needs. Progent's extensive experience with RMM solutions ensures that your monitoring system will be optimally configured and that IT issues will be efficiently and affordably resolved.

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price managed services designed to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the world's top enterprises. Progent's ProSight line of network monitoring and management services covers all critical areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire malware attack progression including blocking, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so all potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your company's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Proactive Server Management with System Center Operations Manager
Microsoft System Center Operations Manager is an advanced RMM platform that continually monitors various Microsoft servers to find and mitigate issues before they expand into serious problems. SCOM checks event records from key servers and evaluates these events using an extensive and continually expanding database of problem triggers. When Operations Manager finds a possible issue, it executes pre-defined scripts to alleviate the problem or sends out notifications to specified managers and support staff. In addition, SCOM generates trend reports to help you monitor network performance.

Progent's Microsoft-certified consultants can help set up Microsoft System Center Operations Manager to support your IT environment, build custom rules for alerts and mitigation, analyze SCOM reports, and provide cost-effective remote technical support when required. For issues that call for onsite help, Progent can dispatch a consultant to any location in or to major metropolitan areas across the U.S.

For additional information about System Center Operations Manager and to learn more about how Progent can help you protect your network with SCOM technology, select a topic:

Progent's 24x7 Technical Support Services
Progent's 24x7 Network Support Services are available as an added-cost option to companies who require round-the-clock remote technical help. These services provide access to Microsoft or Cisco-certified IT consultants and include 24x7 network monitoring and threshold alerts for mission-critical equipment and software. Contact your Progent sales representative for pricing and service details.

Progent's 24x7 Technical Support Services include:

  • Real-time remote network monitoring and reporting
  • Solution-oriented technical support from certified IT experts
  • Fast problem escalation when necessary
  • Online Technical Support to reduce costs and save time
  • Help Desk Call Center for immediate help from technical experts
Find out more about Progent's IT outsourcing and co-sourcing packages for small businesses.

To learn more about Progent's network support outsourcing and co-sourcing options, call 1-800-993-9400 or visit Contact Progent.

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