Computer Support for Small Companies

Progent's Remote Monitoring and Reporting (RMM) Services
Continuous real-time monitoring, automatic alerts, and regular system analysis reports are crucial for keeping your network running efficiently and eliminating avoidable and expensive breakdowns. Remote Monitoring and Management (RMM) solutions have evolved to the extent that even small businesses can now afford to deploy enterprise-class monitoring technology. Progent offers several families of remote monitoring and reporting packages that enable you to uncover a broad range of technical issues and fix them before your network users experience a problem. This proactive approach to IT management can add significant business value to your information network.

Progent's team of IT consultants are certified to support all major IT vendors such as Microsoft, Cisco, VMware, and Juniper and can help resolve problems detected by Progent's ProSight family of remote monitoring and management services or by Microsoft's System Center Operations Manager. Progent offers comprehensive outsourcing for network management and support as well as co-sourcing, depending on your needs. Progent's extensive experience with RMM solutions ensures that your monitoring system will be optimally configured and that IT issues will be efficiently and affordably resolved.

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate managed services designed to enable small and medium-size businesses to utilize the same cutting-edge technology used by some of the industry's top corporations. The ProSight suite of IT management outsourcing services addresses all key aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire threat progression including filtering, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, apps and VMs that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your organization's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Proactive Server Management with System Center Operations Manager
Microsoft System Center Operations Manager is an advanced RMM platform that continually monitors various Microsoft servers to find and mitigate issues before they expand into serious problems. SCOM checks event records from key servers and evaluates these events using an extensive and continually expanding database of problem triggers. When Operations Manager finds a possible issue, it executes pre-defined scripts to alleviate the problem or sends out notifications to specified managers and support staff. In addition, SCOM generates trend reports to help you monitor network performance.

Progent's Microsoft-certified consultants can help set up Microsoft System Center Operations Manager to support your IT environment, build custom rules for alerts and mitigation, analyze SCOM reports, and provide cost-effective remote technical support when required. For issues that call for onsite help, Progent can dispatch a consultant to any location in or to major metropolitan areas across the U.S.

For additional information about System Center Operations Manager and to learn more about how Progent can help you protect your network with SCOM technology, select a topic:

• Introduction to System Center Operations Manager
• Progent's Remote Monitoring Packages for Operations Manager
• A Case Study of Operations Manager

Progent's 24x7 Technical Support Services include:

• Real-time remote network monitoring and reporting
• Solution-oriented technical support from certified IT experts
• Fast problem escalation when necessary
• Online Technical Support to reduce costs and save time
• Help Desk Call Center for immediate help from technical experts