For large organizations, Progent can leverage in-house IT staffs by providing extensive background in supporting critical Microsoft and Cisco products. Progent's certified experts can provide Enterprise Active Directory help, Exchange Server 2010 support, SharePoint Server experience, and Microsoft SQL Server consulting. For the nationwide or global businesses with branch offices, Progent can perform as a seamless local extension of enterprise IT management. Progentís enterprise support services include corporate-wide security, online branch office support, system design, Sarbox compliance, project planning, and top-level support for multi-site office environments powered by Enterprise Windows. Progent can offer field consultants and specialists to assist with a campus move or branch move, or a network architect to help with building or using an Internet Data Center or co-location site.
Progent's Microsoft-certified TMG 2010 and ISA Server 2006 consultants can help you to plan, install, and support a configuration of Forefront TMG or ISA Server 2006 on your information system that provides the firewall security, speed and manageability that your company needs.
Progent's seasoned solution designers and programmers can help your business to build customizations to Microsoft GP/Great Plains that support the unique requirement of your business without losing the advantages of Windows integration and connectivity. Progent can also offer help with a range of software development tools that can be utilized to build integrations with Microsoft Dynamics GP. These tools include Microsoft Dexterity, Modifier with VBA, Visual Studio Tools for Dynamics, Continuum, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.
Progent offers the services of BlackBerry-certified consultants who can assist small companies to design, administer, and troubleshoot BlackBerry technology economically and successfully, doing away with the need for an internal BlackBerry specialist and minimizing the expense and distraction of supporting a mobile workgroup. Progent's BlackBerry engineers offer extensive backgrounds working with Progent's Microsoft-premier consultants, Cisco CCIE-certified engineers, and CISA and GIAC-certified security engineers. This breadth of knowledge, combined with Progent's efficient remote service delivery model, offers small and mid-size companies a cost-effective solution for incorporating BlackBerry technology productively into their information network.
Progent's CISSP-certified cybersecurity experts can assist organizations of any size with any aspect of IT security. Progent can create efficient cybersecurity systems that protect a small business from modern malware attacks or Progent can plan, configure, and manage an end-to-end security environment for hybrid networks that support local, remote, and mobile clients sharing IT resources spread across multiple physical datacenters and public and private clouds.
Cisco's wireless VoIP phones are industrial-grade Wi-Fi handsets designed for professionals who are on the move within office, hospitality, retail or other venues where IT management wants user endpoints that provide more administrative control, security and durability than is possible with the BYOD (Bring-Your-Own-Device) style of workplace communications. Creating solutions with Cisco's wireless IP phones usually requires that you configure and optimize numerous components of your wireless infrastructure including access points, routers and switches, Cisco wireless LAN controllers, and call management tools. Progent's Cisco-certified consultants offer online and on-premises support to help you build and administer a Cisco wireless IP phone solution by providing services that can range from debugging the configuration of a wireless VoIP phone or access point to offering project management outsourcing or co-sourcing for updating the Wi-Fi architecture of a campus.
If you are an information technology engineer with system support experience, teaming with Progent and working for our clients will expand your abilities via interaction with our team of motivated, high-output consulting experts. Progent's commitment to offering network consulting and technical support to small and midsize businesses will offer you the chance to consult in depth with decision makers and contribute significantly to the success of exciting organizations. In addition, Progent's virtual office environment provides the most advanced technology for remote support and wireless access to help you to deliver fast fixes when you troubleshoot mission-critical problems.
Progent can provide expert remote consulting support to help companies integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that combine local IT assets along with public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration services such as Microsoft Azure enterprise hybrid cloud planning and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Microsoft-certified consultants can assist organizations of all sizes to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts, networking, storage systems, and libraries; plan, integrate, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM with SCOM 2012 for comprehensive monitoring and reporting. Progent can assist you to upgrade from an earlier release of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can assist you to enhance and troubleshoot your existing SCVMM ecosystem to make sure you realize the highest possible business value.
Progent can assist you to plan an upgrade to Microsoft Teams from Skype for Business Online or Lync Server and configure, administer, and troubleshoot a cloud-based or mixed deployment of Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.
Progent's Cisco-certified Wi-Fi integration consulting experts can assist organizations to deploy, administer, and troubleshoot Cisco wireless devices such as Cisco's Aironet and Meraki Wave 2 wireless access points (APs) as well as Cisco's Wireless Network Controllers.
Microsoft CRM helps mid-market businesses nurture profitable customer interactions. Integrated Sales and Customer Service modules enable employees to share data to help improve sales success and deliver steady, efficient customer service. Progent can set up the optimal server and communications environment, including local and offsite wireless connectivity, to support MS CRM, and Progent's Experts Team can provide your company with a certified MSCRM consultant who can help you combine Microsoft CRM with your marketing or customer support data.
Progent's certified information technology experts can provide Windows Server 2016 migration consulting services to assist businesses of all sizes to design and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can assist you to assess the business value of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many new disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain failover clusters.
Progent's certified consultants offer computer support and network consulting services for Exchange 2003 Server, Windows Server 2003, and for the complete line of Microsoft server platforms. Progent's upgrade, integration, management, and troubleshooting expertise for Exchange Server include system design, installation, documentation, local and remote troubleshooting, Help Desk outsourcing, certified security consulting, and comprehensive network management outsourcing.
Progent's Mac consultants can promote the creative facets of Mac environments by providing consulting services and training in graphics, sound, and motion video. Progent's support professionals offer expertise in a variety of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific projects such as capturing or digitizing audio or video or setting up an audio/video post production studio.
The Certified Information Systems Auditor (CISA) credential is a globally recognized achievement that represents mastery in IS security auditing. Certified by the American National Standards Institute, the CISA credential requires that candidates undergo an extensive test given by the ISACA international professional association. Progent can provide the services of a CISA-Certified Cybersecurity audit professional trained to help businesses in the areas of information systems audit services, information technology enforcement, network assets and infrastructure lifecycle, IT service delivery, safeguarding of information resources, and disaster recovery planning.
Microsoft Exchange and Apple Mac workstations can work together efficiently. Progent's Apple and Microsoft certified consultants can show you how to install Microsoft Entourage and Exchange so your Apple Macintosh users are able to work closely with teammates who run Microsoft Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Mac systems can collaborate, enabling Mac users to get and send email, examine the GAL, copy addresses, synchronize calendars, and invite fellow workers to conferences with your Exchange account. Progent will verify that your Microsoft Server is appropriately configured and that WebDAV and Outlook Web Access are working. Progent also offers customized one-on-one Entourage training.
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to provide web-based control and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter.
Microsoft Windows SUS enables network managers to install and track the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Windows Server Update Services, IT personnel can fully and effortlessly manage the distribution of updates that are published through Microsoft Update to servers and workstations in a company. Progent can assist you with complex details of the initial configuration of Microsoft Software Update Services such as designing the Microsoft Software Update Services deployment, configuring user's workstations, establishing the Group Policy settings, and ensuring your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container that makes sense for your system environment.
Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small company's servers in a solution that delivers the highest level of dependability and expandability and is also easy to transfer to another host. ProSight Virtual Hosting and management options are based on proven virtualization technologies that allow small businesses with multi- platform environments to economize dramatically on the expense of capital investments, infrastructure maintenance, and IT administration while achieving world-class fault tolerance and an unprecedented degree of vendor independence.
Progent uses an enterprise-class support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small support firms who offer minimal documentation or details of services done, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation transmitted by each staff member to each client. The practice of documenting and organizing service activity allows more efficient service and eliminates a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
For advanced project management support, Progent can provide access to veteran information technology experts with years of experience in IT management, application development, and business process design for organizations ranging from Big 4 firms to dot-com startups to government agencies. These high-level IT managers can provide project management expertise to assist enterprise customers adhere to best practices to ensure that development or deployment projects are completed on time and within budget.
Progent's Microsoft-certified consultants can provide online or in-person support to help organizations of all sizes to plan, deploy, administer, and troubleshoot a backup/recovery system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to migrate from earlier versions of Data Protection Manager or from another backup platform, and Progent can optimize your Data Protection Manager deployment for onsite, cloud-based, or hybrid datacenters. Progent offers as-needed support for resolving especially stubborn problems, or comprehensive project management services. Progent's consultants can also help you to design SCDPM 2012 into an enterprise-class disaster recovery strategy.
Emergency Monitoring and Reporting Support Outsourcing
Windows Active Directory requires extensive field experience to configure optimally across an enterprise. Progentís Microsoft Certified consultants are experts in designing, integrating, and troubleshooting sophisticated Microsoft Enterprise Active Directory installations. Progentís fields of proven competence with Windows Server Active Directory include replication problems, multi-domain partition design, correcting corrupted Active Directory objects, dealing with residual beta version configuration objects in production AD systems, and fixing unsuccessful installations of Active Directory and Active Directory-integrated applications.
The Progent Test and Training Lab located at the QTS Data Center can be used for testing line-of-business applications, developing efficient system upgrade procedures, assessing and optimizing performance, planning or validating business continuity solutions, mitigating compatibility issues, and establishing training environments for the latest products and technologies. For Progent clients who lack sufficient in-house resources to configure effective test environments, the lab cuts capital outlay and engineering risk and helps keep critical IT initiatives on schedule.
If your company has a Sun Solaris network or a mixed-platform IT environment, Progent's CISM and CISSP-premier consultants can help your whole organization in a wide array of security areas including security administration practices, security design and models, access control products and methodology, software development security, business processes security, physical security, telecommunications, infrastructure and web security, and business continuity preparedness. CISM and CISSP stipulate the core skills and international standards of knowledge that network security managers are required to master. These certification provide executive management the assurance that consultants who have achieved their CISM, CISSP or ISSAP qualification have the background and theory to deliver effective security management and engineering services.
Progent's Experts Group provides support in key fields including Macintosh integration and applications; Support for Linux, UNIX, and Sun environments; MRP, Enterprise Resource Planning, or Customer Relationship Management expertise; Line-of-business and specialized application help; Chief Information Officer, business analyst, and project management services; Special applications development and integration; Web, eCommerce, EDI, and customer portal design and integration; SQL management and efficiency help; Management intelligence expertise; and Telecommunications systems consulting.
Progentís Microsoft-certified consultants can help you to enhance your desktops from 32 to 64 bits. Progent can help you to calculate the costs and advantages of upgrading to 64-bit desktop processing, plan an affordable upgrade strategy that minimizes operational disruptions, and deliver inexpensive, professional remote help to aid you to configure 64-bit PC desktop operating systems and applications on your current hardware.
Progentís IT outsourcing packages offer economical network support for medium-size companies. Whether it involves planning network architecture, setting up an internal Help Desk or outsourcing a one, deploying an updated e-mail platform, monitoring your network, or creating a web-based business solution, outsourcing your IT technical services can smooth out expenses and eliminate risks, permitting IT support budgets to increase in a more linear and manageable fashion than is feasible by amassing a large, knowledgeable in-house network support staff. Progentís Outsourcing White Paper and datasheets show how Progent can enable you to build a secure and robust network architecture for your critical Windows-powered business software including Windows Server 2008, Microsoft Exchange Server 2007, and SQL Server.
Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification through thorough testing and significant experience with information security design. ISSAP consultants have in-depth knowledge of access control mechanisms and methodologies, telecommunications and network security, cryptography, needs evaluation, business continuity and disaster recovery, and physical security. Progent's ISSAP-certified security specialists can help your company with all phases of secure network architecture.
Progent's Private Cloud Hosting service offers complete hosting of a small organization's servers in an environment that delivers the maximum degree of availability and expandability and is in addition simple to move to any data center. Progent's Private Cloud Hosting and Management options are built on proven virtualization technologies that allow small and midsize companies with mixed- platform IT systems to save significantly on the costs of capital equipment, system support, and IT administration while achieving enterprise-class reliability and an unmatched level of vendor independence.
Progent's Wi-Fi site survey services assist you to design, implement and troubleshoot a Wi-Fi LAN customized for your facilities, providing your business a WLAN that has the reception, speed, density, QoS, security, and hand-off capability your company requires. Wi-Fi site survey services from Progent include remote predictive modeling for planning a Wi-Fi network and onsite site survey services for confirming, optimizing, and troubleshooting a functioning Wi-Fi LAN.
Progent can show you how to plan, configure, manage, and troubleshoot a viable Wireless network infrastructure, recommend appropriate hardware and software, and integrate access points, bridges, antennas, wireless controllers, and various wireless accessories. Progent can also help you put together a complete wireless network security plan that is well integrated with the security plan for your overall business network.
Progent offers high availability load balancing support that addresses network load balancing, load balanced applications, LAN/WAN backbone routing, and content delivery technology such as F5 Networks 3DNS. High availability load balancing providers for which Progent offers consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks 3-DNS.
Progent offers online and on premises consulting to help you with any phase of business intelligence reporting from troubleshooting or enhancing applications to planning and deploying a comprehensive business intelligence environment. Progent's management reporting experts can assist your company to maintain your current BI environment, assist you to migrate databases and applications from a legacy reporting product to a modern solution, and deliver custom online mentoring to meet your specific requirements. Progentís management reporting consultants can provide experience in the leading BI reporting and visualization tools including Microsoft's SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Builder.
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data.
Progent's Microsoft-certified engineers can provide advanced support in implementing, managing and troubleshooting all versions of Microsoft Project, Project Server, and Microsoft Project Online and can deliver a wide variety of cost-effective online consulting services following industry best practices to assist organizations of all sizes to receive all the advantages of this powerful project management solution. Services offered by Progent include system planning, software configuration and upgrades, setting up secure file and status sharing among local and offsite users, network optimization, and customized online training classes.
Progent's Cisco-certified IT engineers can help you design an economical, fault tolerant Internet connection architecture that can deliver non-stop Internet connectivity through a wide range of high availability Internet access technologies including high availability BGP, transparent fail-over, and redundant ISPs. Progent offers Cisco Certified Internetwork Expert engineers to help you utilize the most current techniques for high availability Internet connections to create a cost-effective, completely redundant Internet interface with automatic failover and other capabilities to deliver fault tolerant Internet availability.
Progent's ProSight Virtual Hosting service combines proven virtualization architecture, a world-class data center, and the technical services of Progent's Microsoft-certified engineering group to provide small and midsize businesses with a complete information technology outsourcing alternative that improves network dependability and security, eliminates management hassle, and saves money. With Private Cloud Hosting, a small or midsize business can have all of its software platforms and key business application servers supported within a secure and reliable facility on a high-performance, high-availability virtual machine set up and maintained by Progent's computer support experts.
Progent can provide the cost-effective support of online Internet connectivity consultants to assist your organization to evaluate or update your Internet services so your Internet connectivity solution aligns with your business requirements. Services provided by Progent's engineers include assessment of your current bandwidth use, carrier and service plan analysis and ordering, network provisioning, and overseeing a seamless switchover to a different carrier and/or service arrangement. Provisioning can include enhancing current routers and switches and deploying new ones, implementing firewalls, and upgrading dependable BGP architectures.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Progent's Microsoft-certified Windows Server 2003 engineers offer computer help and expert consulting services for the entire family of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Windows Server 2000. Progent's Microsoft Windows Server 2003 migration, integration, administration, and support services include system design, deployment, project management, in-person and off-site network support and repair, Call Center services, expert security services, turn-key outsourcing, and expert co-sourcing.
Progent is a Microsoft Certified Partner and has earned accredited competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the most successful organizations who receive the highest customer endorsement and enjoy the closest operational relationship with Microsoft. The understanding, skills, and commitment needed to achieve the status of Microsoft Certified Partner benefits Progent's customers by enabling Progent to offer your company more complete solutions for your IT system.
Progent's Cisco wireless IP phone configuration and troubleshooting experts offer online and onsite assistance to help your organization create and maintain a Cisco Wi-Fi VoIP phone solution by delivering integration services that range from troubleshooting the configuration of an IP phone or AP to providing project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of a campus.
Server growth puts pressure on IT budgets and management resources. Server reduction through a virtual architecture offers lower TCO of servers and quicker return on investment, more efficient utilization of physical computers, simplified operations, enhanced network availability, and easier management. Common uses for virtual servers are hardware consolidation, economical platforms for line-of-business legacy software running on obsolete operating systems, and inexpensive isolation of software development or evaluation environments from production systems.
Progent's Test and Training Lab at the QTS (formerly Herakles) Internet Data Center is available for testing mission-critical applications, developing cost-effective system upgrade procedures, assessing and tuning performance, designing or validating business continuity solutions, resolving compatibility issues, and establishing training environments for new products and technologies. For Progent clients who lack adequate in-house resources to configure proper pilot environments, Progent's Test and Training Lab cuts capital outlay and engineering risk while keeping critical IT initiatives on schedule.