Additional Topics of Interest

Skype for Business Back End Server Engineers
Engineers Skype for Business 2019

Lync Server 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop collaboration, and both VoIP and public switched telephone network (PSTN) telephony. Lync Server 2010 can extend the functionality of Exchange Server, SharePoint Server and Office or Office 365 and simplify management through integration with Windows AD. Lync 2010 can also reduce capital and operational costs by doing away with VoIP hardware and subscription fees, PBX systems, or conventional teleconferencing solutions. Progent's certified IM and Presence consultants offer online and onsite support to help your company to manage and troubleshoot your existing Lync 2010 environment or evaluate the advantages of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also assist your organization to plan and carry out a smooth Skype for Business upgrade.

macOS Troubleshooting Engineer
OS X Integration Consultant

Progent provides nationwide online phone support and consulting services for businesses who operate macOS and OS X environments or whose information systems feature a mix of Mac and Microsoft Windows technology. Progent's engineers offer Mac users a variety of IT services including desktop assistance, upgrading to the current version of macOS from legacy editions of macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also assist you with Apple iPhone and Apple iPad integration and management, or moving to Apple's iCloud services. Remote IT help offers maximum leverage for your IT budget by preserving client efficiency and shortening the hours billed for computer repair services. Sophisticated online access technology and skilled service specialists and consultants combine to enable Progent to handle most IT problems without squandering time and expense by going to your location. In most of cases your IT problems can be dealt with by telephone or via a mix of telephone support and online connectivity. Progent can make available Cisco CCIE network engineers and CISM and CISSP certified security professionals to help with the most challenging system issues.

IT Service Provider Desktop Technology
Configuration Services Microsoft and Apple Mac Desktop

Progent can deliver a variety of low-cost online and on-premises support services to help you to deploy, administer, and troubleshoot workstations and mobile devices powered by Microsoft Windows, Apple macOS/OS X, Apple iOS, Android, or Linux.

Specialists PXE evaluation Lab
Consultant Services QoS Test Lab

Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center can be used for testing line-of-business applications, developing cost-effective migration procedures, evaluating and tuning performance, planning or verifying disaster recovery strategies, resolving compatibility problems, and establishing training systems for the latest products and technologies. For Progent customers without sufficient internal resources to assemble proper pilot environments, the lab reduces capital outlay and technical risk and helps keep vital IT initiatives on schedule.

Short Term IT Staffing Services Troubleshooting
Microsoft IT Consultants On Demand IT Staffing Services

Progent's short-term IT staffing services allow organizations to respond to the need for network professionals without dealing with the expense and delays associated with vetting and hiring reliable technical help and without adding to your full-time head count.

Training Network
Microsoft Expert Server Training

Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent faces little competition. Medium-size companies who utilize trusted independent consultants or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, secure, and productive.

Consultant Peppercon eRIC
Remote Server Management Engineers

Remote server management cards give IT managers complete control over a server without the need for an on-site visit. Using these server management cards, all console screen information plus keyboard and mouse operations are exported to an off-site session to an IT expert who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can help you to design, deploy, and manage a fault-tolerant business network that incorporates remote management cards and Progent can utilize these remote management cards to provide efficient off-site technical support. Progent is familiar with a number of remote server management cards including Aten remote management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon eRIC remote management cards.

IT Outsourcing Examples Article
IT Outsourcing Example White Papers

Progent’s IT outsourcing services provide economical network consulting for medium-size companies. Whether it includes designing network architecture, creating an internal Help Desk or using an outside one, deploying a new e-mail platform, monitoring your network, or creating an on-line business solution, outsourcing your network engineering services can reduce costs and minimize uncertainties, permitting network support expenses to increase in a more moderate and manageable fashion than is possible by amassing a bulky, knowledgeable internal IT organization. Progent’s Outsourcing White Paper and datasheets explain how Progent can enable you to build a secure and highly available network foundation for your vital Windows-based business software such as Windows Server 2008, Microsoft Exchange Server 2007, and SQL Server.

Remote Consulting Cisco DistributedDirector
Consulting Cisco Content Engine

Progent offers fault tolerant load balancing support that addresses system load balancing, load balanced program, network infrastructure routing, and content dispatching products such as F5 Networks 3DNS. fault tolerant load balancing vendors for which Progent offers consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks 3-DNS.