Overview of Progent's Remote Monitoring and Reporting Services
Remote 24x7 monitoring, automated alerts, and periodic reporting are vital for maintaining the health of your IT system and avoiding unnecessary and costly downtime. Remote Monitoring and Management (RMM) technology has advanced to the point that businesses of any size can afford a level of protection that was once reserved for large enterprises. Progent offers two types of RMM solutions available as low-cost services designed to help you detect and resolve a variety of network problems before they can seriously impact productivity.
Progent's ProSight WAN Watch network infrastructure remote monitoring and management (RMM) service provides a wealth of features for delivering world-class RMM capabilities to small and mid-size businesses at a budget-friendly price. WAN Watch's features include network topology mapping, asset inventory, configuration and IP address management, advanced network monitoring and alerts, troubleshooting, and performance analysis. Progent's ProSight LAN Watch server and desktop monitoring and management services continually monitor the health of critical computers and feature automated services such as patch management and asset inventory. Find out about Progent's portfolio of low-cost ProSight network monitoring and management services for small and mid-size businesses.
Progent's server monitoring packages based on Microsoft System Center Operations Manager (SCOM) allow you to keep continual watch over various Microsoft servers and .NET applications and automatically apply sophisticated heuristics developed by Microsoft to detect and automatically repair issues that could, if ignored, result in serious problems impacting network performance, security, or availability.
Progent offers the support of a nationwide team of computer experts with certifications from all major information technology vendors including Microsoft, Cisco, and VMware to help you mitigate issues uncovered by ProSight WAN Watch, ProSight LAN Watch, or System Center Operations Manager remote monitoring and management services. You can outsource your IT support services to Progent or co-source them by having Progent work closely with your in-house support staff. Either way, Progent can provide the knowledge to help you configure an effective RMM solution and the experience to solve problems quickly and affordably by providing world-class remote support or on-premises consulting.
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed technology used by many of the industry's top enterprises. The ProSight portfolio of outsourced network management services covers all key aspects of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class security for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and debug their networking appliances like routers, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious network management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery environment that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Automated Server Management with Microsoft System Center Operations Manager
Microsoft System Center Operations Manager (SCOM) is a state-of-the-art RMM platform that proactively monitors physical and virtual, local and cloud-based IT resources to detect emerging troubles before they can disrupt your business. SCOM scans event records from designated servers, applica6ions, and services and then sorts and evaluates these network events based on a comprehensive, continually updated knowledge base. When SCOM detects a potential problem, it runs pre-programmed remedial scripts or generates alerts to notify specified support people. Microsoft System Center Operations Manager also produces trend analysis so you can track the performance of your network.
The version of SCOM included with System Center 2012 R2 adds the ability to monitor routers and switches, along with associated Virtual LANs, as well as Internet Information Services (IIS)-hosted .NET applications. Although SCOM remains a Microsoft-centric RMM platform, the latest releases allow you to monitor popular distributions of Linux and UNIX.
Progent's certified professionals can help configure Microsoft System Center Operations Manager to match your network architecture and operational needs, create specialized rules, evaluate SCOM trend data, and respond quickly and effectively to SCOM alarms via remote troubleshooting. For problems that need on-premises support, Progent can send a Microsoft-qualified field engineer to anywhere in the San Francisco Bay Area and to major cities throughout the United States.
To find out more about Microsoft System Center Operations Manager and how Progent can help your business to achieve enterprise-class IT management by deploying Microsoft's network monitoring technology, choose one of these topics:
Learn about Progent's other system support outsourcing and co-sourcing packages based on Microsoft System Center Operations Manager.
24x7 Support Services
Even if your company has a minimal in-house computer support staff and a limited IT budget, your information system can still feature the same high reliability and responsiveness that in the past needed a substantial internal support group. Progent's 24x7 Network Support Services, offered as an extra-cost option to companies throughout the U.S., combine the experience of world-class Microsoft-qualified and Cisco-qualified network professionals, the latest system management software for 24x7 monitoring and threshold alarms, and cost-effective service packages such as a help desk call center to keep your mission-critical business applications and hardware up and running.
Progent's 24x7 Network Support Services include:
To find out more about Progent's 24x7 outsourcing and co-sourcing options, call 1-800-993-9400 or visit Contact Progent.
- Proactive, round-the-clock network monitoring
- Timely, professional response to issues
- Cost-effective problem escalation when required
- Online Network Support to cut costs and resolve problems efficiently
- Help Desk Call Center for expert phone-based assistance
Find out about Progent's other IT outsourcing services for small business networks.