Additional Topics of Interest
Help Desk Call Center Professionals
The Helpdesk service delivery structure adopted by Progent's Technical Response Center gives small and midsize businesses an affordable alternative to reliance on independent consultants by offering broad technical knowledge shared by numerous engineering teams, optional round-the-clock availability of urgent help, fast escalation to world-class experts for solving the most complex problems, support consistency and dependability, prompt follow-up overseen by seasoned support administrators, a variety of convenient ways for initiating support tasks, plus a high level of process visibility enabled by trouble ticket tracking and available through a web-based portal.
Engineers for Exchange 2010 Disk Availability Group
Progent's Microsoft-certified engineers can deliver affordable remote and onsite support to implement your migration to Microsoft Exchange Server 2010, generate comprehensive documentation of your new messaging system, educate your IT team and users to get them up to speed rapidly on Microsoft Exchange 2010, and offer ongoing administrative consulting and technical help. Progent can also help you upgrade from Exchange 2010 to Exchange Server 2013 or Exchange Server 2016.
Support Outsourcing for Remote Access
Cisco's security and offsite access solutions for small to mid-size businesses offer a full range of easy-to-administer security hardware and software to help you safeguard your entire network infrastructure. Cisco's VPN product family includes routers and switches, firewalls, and VPN access concentrators. Progent's expert staff of consultants includes field-proven engineers with Cisco CCIE and Cisco Certified Network Professional qualifications who can help your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco security solutions that align best with your business objectives.
SQL Server Configuration
Progentís Microsoft certified professionals can provide small and mid-sized companies expert Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis package that enables the rapid creation of advanced business programs that can give your business a competitive advantage. SQL Server provides built-in support for XML and can query over the Internet and beyond the firewall. In addition to providing consulting, maintenance and problem solving services, Progentís SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your information system. Progent can also help you upgrade from older editions of SQL Server to Microsoft SQL Server 2005.
Great Plains Information Technology Consulting
Progentís Microsoft certified consultants provide a variety of support services for Dynamics GP. Microsoft Dynamics GP is a financial and ERP solution based, like all Microsoft accounting tools, on the scalable and popular foundation of Microsoft Windows technology. Dynamics GP provides an affordable solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is easy to deploy and integrate, and with its segmented design you are able to purchase only the functions you currently need, with the option to add users and increase capabilities when necessary. Progentís Microsoft Dynamics GP support engineers can help you install, configure and manage the current version of Dynamics GP or upgrade efficiently from an earlier release.
Small Business Network Engineers
Progent offers businesses of all sizes world-class network online or in-person consulting services for information systems based on Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco qualified network consultants also offer security expertise for companies ranging from the small office to the worldwide enterprise.
Services for UNIX, Windows
Progent's UNIX family consulting services provide small companies and developers help with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide array of experience offers you a convenient one-stop consulting firm to show you how to create and manage a secure and robust cross-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Technical Support Services for SPA500 Series IP Phone
Progent's Cisco certified network infrastructure experts can provide high-level support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability solutions.
Microsoft Intune Design Consultants
Progent's network consultants can help your company to streamline desktop software update deployment by delivering support for management tools like Configuration Manager, Systems Management Server 2003, and Windows Server Update Services.
64-bit Migration Specialists
Progentís Microsoft-certified engineers can assist your organization to enhance your workstations from 32 to 64 bits. Progent can assist you to calculate the risks and benefits of moving to 64-bit desktop processing, plan an efficient upgrade strategy that minimizes business interruptions, and deliver inexpensive, professional remote support to aid your company to configure 64-bit PC desktop software and application software on your current computers.
SMS 2003 Upgrade Outsourcing
Progentís Microsoft experts provide small and medium size companies enterprise-class consulting support for Systems Management Server 2003 and Configuration Manager 2007, Microsoft's solutions for update and configuration automation. Configuration Manager 2007 is Microsoft's new title for the change management platform formerly called SMS Server. Configuration Manager provides a range of new features to Microsoft Systems Management Server 2003 including full automation, integrated Windows Vista Microsoft Windows Server 2008 awareness, quarantine support, and device driver management. Progentís certified engineers can help you use SMS 2003 or Configuration Manager 2007 effectively for streamlined OS and application installation, security patch control, application metering, and licensing reconciliation. Progent's engineers can also help your company to migrate efficiently from SMS Server 2003 to Configuration Manager 2007.
Contract CRM Consultants Home Based Virtual Office
Progent's Experts Team provides support in important technologies such as Apple OS integration and applications; Expertise for Linux, UNIX-based, and Sun Solaris systems; MRP, Enterprise Resource Planning, or Customer Relationship Management customization; Strategic and vertical program support; Chief Information Officer, business analyst, and project management services; Custom program design and integration; Web, electronic business, Electronic Data Interchange, and customer portal development and integration; Database management and efficiency help; Management information consulting; and Telecom architecture consulting.