Progent offers national online help and consulting services for businesses who run Apple Mac OS X environments or whose IT systems feature a combination of macOS and Mac OS X with Microsoft Windows products. Progent's engineers offer Apple macOS and Mac OS X clients a variety of IT services such as desktop support, migration to the current version of Mac OS X from legacy versions of macOS and Mac OS X, plus expertise with macOS and Mac OS X application software. Progent can also help you with Apple iPhone and Apple iPad integration and management, or moving to iCloud. Remote IT help offers optimum return for your information technology dollar by preserving user productivity and limiting the hours billed for network repair services. Advanced remote support utilities and experienced technicians and engineers combine to enable Progent to solve most network problems without squandering time and money by traveling to your location. In most of cases your IT issues can be dealt with by telephone or via a mix of telephone support and remote connectivity. Progent can make available Cisco certified CCIE network engineers and CISA certified security specialists to help with the most challenging network problems.
Progent can provide remote and onsite expertise to help your organization with any phase of business intelligence (BI) reporting ranging from debugging or modernizing reports to designing and deploying an advanced business intelligence solution. Progent's BI experts can help your company to maintain your current BI system, assist you to upgrade reports from a legacy reporting product to a modern solution, and deliver as-needed online training to meet your specific needs. Progent's management reporting and analytics professionals offer experience in the leading BI reporting and visualization platforms including the SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI tools such as Power Pivot, Power Query and Power View, Report Designer and Report Builder.
Progent's Shared Call Center service makes it possible for your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around ConnectWise Manage, the leading shared PSA tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Cisco Meraki Wi-Fi access point experts provide online and on-premises support services to help organizations of any size to design, install, manage, expand or troubleshoot Wi-Fi systems that include Cisco Meraki APs. Progent can assist your business to set up and support Meraki-based Wi-Fi infrastructure for environments that can range from a telecommuter's home or a branch office to a campus or a nationwide enterprise. Progent can also help you to integrate other Cisco technology such as Catalyst and Nexus switches, routers and firewalls to create a cohesive network infrastructure that delivers identical access, performance, security, ease of management and uptime for wired and wireless users irrespective of their location or device.
Progent can provide small businesses with an information management professional who can function as a part-time CIO. This part-time CIO can offer long-term direction to help you deploy sensible IT products to improve business processes so they align better with your corporate objectives. Your business can create and implement a well conceived information technology plan without absorbing the expense of a full-time senior IT executive.
Progent's data protection experts can assist you to design, implement and debug a backup/restore solution based on MSP360 technology. MSP360 offers file or image backup/restore for VMs and physical computers, works with all leading public clouds, and allows businesses to build a data protection solution with a minimum RTO and a defined Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent can provide comprehensive monitoring and management of your backup system to prevent data loss caused by human miscues, computer errors, ill-intentioned insiders, and external attacks such as ransomware. To read more, visit ProSight DPS 360 Backup solutions.
Microsoft Office for Mac allows Apple Macintosh users to run the world's most familiar business applications. Progent's Apple-certified Mac experts can show you how to configure Mac Office on a mixed-platform network that incorporates Apple OS X and Windows-powered computers so that Macintosh users can take advantage of the latest features in Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with co-workers who use Microsoft Windows. Progent's consultants have expertise with both Mac and Windows platforms and can support networks that combine Apple Macintosh with Windows computers with complete resource sharing, or environments which carefully limit collaboration between Mac and Windows systems.
Progent's Standard Help Desk Services provide a complete service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Help Desk services are offered at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Duo services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices.
Progent's Wireless Consulting Services provide a convenient, affordable way for businesses of any size to integrate, manage, monitor and repair advanced wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you design and deploy hardware like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless messaging and online business applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it.
Microsoft Windows Server Update Services allows network administrators to deploy and monitor the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft WSUS, network support personnel can fully and effortlessly manage the installation of updates that are released through Microsoft Update to servers and desktops in a company. Progent can assist you with technical details of the initial setup of Microsoft Windows Server Update Services such as designing the Microsoft Software Update Services deployment, configuring user's computers, establishing the Group Policy parameters, and ensuring your Microsoft Windows Server Update Services GPO is associated with an Active Directory container that makes sense for your system environment.
For custom program creation, Progent can supply programming consultants to produce business applications in areas such as commercial transaction webs, web development, Microsoft Dynamics packages including Microsoft Dynamics GP, and specialized management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent's consultants can use Internet Information Services to build company-specific eCommerce applications powered by Microsoft ASP.NET. Also, Progent offers experts in a broad range of custom program development environments including SQL Server and Delphi. For custom e-Commerce programming, Progent also offers specialists in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
E-Mail Guard is Progent's economical antispam and virus defense solution that offers small companies enterprise-quality protection against spam, viruses, directory harvesting, and other varieties of e-mail-based assaults on computer systems. E-Mail Guard is built on Postini's perimeter management technology, a full suite of web-managed anti-spam and anti-virus services that defuse email attacks before they can breech the network firewall. Perimeter Manager also lets administrators monitor and manage their e-mail systems, irrespective of server vendor, hardware type, or geographic location.
Progent's certified Excel and Office 365 Excel application consultants offer a wide range of remote support services to help you to design, develop, test, install, manage, and debug applications powered by any release of Excel, including Excel Online and Office 365 Excel. Progent can assist you to upgrade your legacy Excel applications to the newest versions of Excel, integrate Excel with iOS-based iPhones and iPads and Android smartphones and tablets, and identify and fix compatibility problems between different releases of Excel. Progent offers as-needed help to clients who need a fast solution to a specific issue related to Office Excel and Progent also offers comprehensive project management services for upgrading or developing line-of-business application software based on Excel. Progent's affordable webinar training classes for Office Excel can be customized to address the needs of individual users or teams.
Progent can provide you with programmers who can modify your Microsoft Dynamics ERP, MRP, and financial system programs to suit your unique company needs. Progent's Microsoft support experts offer experience in Microsoft Dynamics Microsoft Axapta, Microsoft Dynamics Microsoft Navision, Microsoft Solomon, and Microsoft Retail Management System. Progent also offers custom e-Commerce integration services for safe, corporate-wide resource sharing as well as integration with CRM packages.
For mid-size companies looking for IT consulting services, Progent can deliver an array of options such as on-site help, remote support, off-site Help Desk, 24x7 support with automatic network monitoring, temporary staff augmentation, site relocation support, software programming, and professional consultation. For midsize businesses in California or other areas serviced by Progent's onsite consultants, Progent offers expert on-premises help for solving network issues quickly and economically.
Progent's Wi-Fi site survey services help you to design, implement and debug a Wi-Fi LAN adapted to your facilities, providing you a WLAN that delivers the reception, speed, density, data protection, and roaming ability your business needs.
Catalyst line of wireless controllers streamline the management of wireless LANs by unifying the provisioning and management of wireless APs, optimizing Wi-Fi performance by reducing the effect of RF congestion, improving wireless uptime with rapid auto-failover, and hardening security by identifying threats and analyzing network traffic based on user class and location. Progent can help you to configure Cisco Wi-Fi controllers to manage Wi-Fi LANs of any size. Progent can help you to maintain and debug your current Cisco Wi-Fi solution or implement a smooth transition to Cisco's modern Wi-Fi controller solutions.
Progent's certified ISA Server consultants have long experience developing Microsoft ISA Server-based security installations for IT networks with many sites, mobile workers, and mission-critical eCommerce applications. Progent's ISA Firewall experts can help your company in planning and implementing a configuration of ISA Server 2000 or ISA Server 2004 that meets your information protection needs without overly restricting your network accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Medium-size businesses can get all the advantages of Operations Manager and have quick availability of Progent's Microsoft and Cisco Certified network support professionals. Thanks to Progent's economically priced IT support packages, mid-size businesses can select a simple co-sourcing service program based on Microsoft System Center Operations Manager 2007 with network monitoring, automated alerts, in-depth system analysis, Help Desk Call Center, and online troubleshooting. For businesses with mission-critical environments who need high availability networking, Progent offers a complete round-the-clock outsourcing package. Progent supports Microsoft Operations Manager 2007 to provide mid-size business information systems world-class reliability, protection and productivity.
Progent's Citrix experts can assist your organization to assess the potential strategic benefits of the various versions of Essentials for Hyper-V, assist you to use Citrix management utilities in your Microsoft Hyper-V environment, and demonstrate to you how you can deploy Citrix Essentials to enhance the responsiveness, availability, flexibility, and fault tolerance of your virtual network while reducing the cost of equipment and operations and simplifying administrative tasks.
Progent provides network support for medium size companies with 100 to 250 network clients. The mid-size business or work group has typically been an overlooked part of the market for network consulting expertise. The overhead and support access practices of major outside support organizations make them too costly for the typical small company or small medium business (SMB), which commonly has a modest IT budget with which to maintain an information network whose complexity and sophistication are frequently similar to the networks of far larger enterprises. Progent's service delivery model, which takes great advantage of online service, virtual network infrastructure and 24x7 server monitoring, dramatically reduces the network maintenance expenses of a small-medium business while offering the mid-size organization with big-company support from professional, world-class experts with background in a wide range of midsized business network solutions. If your medium size company or small business is searching for the quality of IT support needed by a mid-size organization without budgeting big-company costs, you need Progent.
ProSight Data Protection Services ECHO from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data.
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require important updates, or isolating performance problems.
Cisco's wireless IP phones are hardened Wi-Fi handsets intended for workers who are on the move within office, hospitality, health-care or other environments where IT management requires user endpoints that provide more control, data security and durability than is achievable with the BYOD (Bring-Your-Own-Device) style of mobile communications. Integration of Cisco's wireless IP phones usually requires that you configure and fine tune numerous components of your wireless infrastructure including wireless access points, routers and switches, wireless LAN controllers, and management software. Progent's certified experts offer remote and on-premises assistance to help your organization create and maintain a Cisco wireless IP phone solution by delivering services that can range from troubleshooting the configuration of a wireless VoIP phone or AP to providing comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of a campus.
Lync 2010 supports IM, Presence, voice/video conferencing, desktop sharing, and both VoIP and traditional PSTN calling. Lync 2010 can enhance the functionality of Exchange, SharePoint and Office or Microsoft 365 and simplify management via integration with Active Directory. Lync can also reduce capital and operational costs by eliminating VoIP equipment and subscription fees, PBX systems, or conventional video conferencing solutions. Progent's certified IM and Presence experts can provide remote and onsite support to help you to manage and repair your current Lync 2010 deployment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped release of the product family. Progent can also help you to design and execute a smooth Skype for Business migration or a migration to Microsoft Teams.
Progent's Microsoft Gold-certified Windows Server 2022 experts can help your company to design and carry out an efficient upgrade to Windows Server 2022 using an on-premises network architecture or a hybrid model that combines cloud-based Windows Server Online with an on-site installation of Windows Server 2022.
Progent's CISSP-certified network security consultants can assist organizations of any size with any aspect of information system security. Progent can create efficient cybersecurity solutions that guard a small office against modern malware attacks or Progent can design, configure, and monitor an end-to-end security environment for hybrid enterprise networks that support onsite, remote, and mobile clients sharing IT resources distributed over multiple physical datacenters and public and private clouds.
Progent's Microsoft certified experts offer a variety of consulting services for Dynamics GP/Great Plains. Microsoft Dynamics GP is a Microsoft financial package and corporate management tool built, like all Microsoft financial solutions, on the scalable and popular platform of Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest edition of Microsoft financial software in the Dynamics GP family, provides an affordable solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Microsoft Dynamics GP/Great Plains is simple to deploy and integrate, and with its segmented design you can license only the capability you currently require, with the ability to add clients and enlarge capabilities in the future. Progent's Dynamics GP/Great Plains Software consulting engineers can help you deploy, configure and manage Microsoft Dynamics GP 2010 as well as earlier editions of Microsoft Dynamics GP.
Progent can help you to plan and execute an efficient migration from a Solaris-based information environment to a network powered by MS Windows and capable of supporting Microsoft's powerful office productivity suites, commercial applications, and developer tools. Progent's Sun Solaris, Windows and Cisco engineers and application specialists can assist you to guard your data and reduce business disruption by developing an effective transition plan that preserves your current assets in Solaris software and infrastructure. UNIX-to-Windows migration support services available from Progent include evaluation of current environment, transition strategy and validation, MS Exchange migration services, data and application software transition, and server and storage system migration and consolidation.
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the rapid creation of a new generation of high-end programs that can give your company a critical competitive advantage. Microsoft SQL Server 2000 provides built-in support for XML and the capability to communicate across the Internet and beyond the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server applications that are well integrated with other applications powered Microsoft's .NET environment.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.