Additional Topics of Interest

Mac Designer
Mac Online Technology Professional

Progent offers national online help and consulting services for businesses who run Apple Mac OS X environments or whose IT systems feature a combination of macOS and Mac OS X with Microsoft Windows products. Progent's engineers offer Apple macOS and Mac OS X clients a variety of IT services such as desktop support, migration to the current version of Mac OS X from legacy versions of macOS and Mac OS X, plus expertise with macOS and Mac OS X application software. Progent can also help you with Apple iPhone and Apple iPad integration and management, or moving to iCloud. Remote IT help offers optimum return for your information technology dollar by preserving user productivity and limiting the hours billed for network repair services. Advanced remote support utilities and experienced technicians and engineers combine to enable Progent to solve most network problems without squandering time and money by traveling to your location. In most of cases your IT issues can be dealt with by telephone or via a mix of telephone support and remote connectivity. Progent can make available Cisco certified CCIE network engineers and CISA certified security specialists to help with the most challenging network problems.

At Home Workers Endpoint Management Consulting Services
Teleworker Endpoint Management Online Troubleshooting

Progent can help small and medium-size organizations to implement unified endpoint management and monitoring systems for maintaining devices used by an offsite workforce.

FRx Reports Development Firm
Programming Firms Microsoft Access

Progent can provide remote and onsite expertise to help your organization with any phase of business intelligence (BI) reporting ranging from debugging or modernizing reports to designing and deploying an advanced business intelligence solution. Progent's BI experts can help your company to maintain your current BI system, assist you to upgrade reports from a legacy reporting product to a modern solution, and deliver as-needed online training to meet your specific needs. Progent's management reporting and analytics professionals offer experience in the leading BI reporting and visualization platforms including the SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI tools such as Power Pivot, Power Query and Power View, Report Designer and Report Builder.

24-Hour Consultant Services Co-managed Service Desk
Top Rated Shared Computer Support Help Desk Network Consultant

Progent's Shared Call Center service makes it possible for your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around ConnectWise Manage, the leading shared PSA tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.

Meraki MR30H Access Point Remote Support
Top Rated Meraki Wave 2 Wi-Fi Access Point On-site Support

Progent's Cisco Meraki Wi-Fi access point experts provide online and on-premises support services to help organizations of any size to design, install, manage, expand or troubleshoot Wi-Fi systems that include Cisco Meraki APs. Progent can assist your business to set up and support Meraki-based Wi-Fi infrastructure for environments that can range from a telecommuter's home or a branch office to a campus or a nationwide enterprise. Progent can also help you to integrate other Cisco technology such as Catalyst and Nexus switches, routers and firewalls to create a cohesive network infrastructure that delivers identical access, performance, security, ease of management and uptime for wired and wireless users irrespective of their location or device.

Part-Time CIO On-site Technical Support
Part-Time CIO Integration Support

Progent can provide small businesses with an information management professional who can function as a part-time CIO. This part-time CIO can offer long-term direction to help you deploy sensible IT products to improve business processes so they align better with your corporate objectives. Your business can create and implement a well conceived information technology plan without absorbing the expense of a full-time senior IT executive.

Emergency MSP360 Server Backup Support and Setup
MSP360 Ultimate Backup Support Services

Progent's data protection experts can assist you to design, implement and debug a backup/restore solution based on MSP360 technology. MSP360 offers file or image backup/restore for VMs and physical computers, works with all leading public clouds, and allows businesses to build a data protection solution with a minimum RTO and a defined Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent can provide comprehensive monitoring and management of your backup system to prevent data loss caused by human miscues, computer errors, ill-intentioned insiders, and external attacks such as ransomware. To read more, visit ProSight DPS 360 Backup solutions.

Visual Basic for Applications for Mac Computer Engineer
24/7/365 Word for Mac IT Consulting

Microsoft Office for Mac allows Apple Macintosh users to run the world's most familiar business applications. Progent's Apple-certified Mac experts can show you how to configure Mac Office on a mixed-platform network that incorporates Apple OS X and Windows-powered computers so that Macintosh users can take advantage of the latest features in Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with co-workers who use Microsoft Windows. Progent's consultants have expertise with both Mac and Windows platforms and can support networks that combine Apple Macintosh with Windows computers with complete resource sharing, or environments which carefully limit collaboration between Mac and Windows systems.

Service Desk Sharing Remote Technical Support
Virtual Help Desk Consulting Services

Progent's Standard Help Desk Services provide a complete service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Help Desk services are offered at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

MFA and Single Sign-on Specialists
Two-factor Authentication Integration Services

Progent's Duo services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices.

Setup and Support Wave 2 WiFi migration
Support and Integration Ubiquiti WiFi access point

Progent's Wireless Consulting Services provide a convenient, affordable way for businesses of any size to integrate, manage, monitor and repair advanced wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you design and deploy hardware like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless messaging and online business applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

IP address management Consulting
SSL certificate management Consulting

Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it.

SUS Engineers
Microsoft Software Update Services Remote Support

Microsoft Windows Server Update Services allows network administrators to deploy and monitor the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft WSUS, network support personnel can fully and effortlessly manage the installation of updates that are released through Microsoft Update to servers and desktops in a company. Progent can assist you with technical details of the initial setup of Microsoft Windows Server Update Services such as designing the Microsoft Software Update Services deployment, configuring user's computers, establishing the Group Policy parameters, and ensuring your Microsoft Windows Server Update Services GPO is associated with an Active Directory container that makes sense for your system environment.

Microsoft Access Report Programming Companies
Access Report Reporting

For custom program creation, Progent can supply programming consultants to produce business applications in areas such as commercial transaction webs, web development, Microsoft Dynamics packages including Microsoft Dynamics GP, and specialized management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent's consultants can use Internet Information Services to build company-specific eCommerce applications powered by Microsoft ASP.NET. Also, Progent offers experts in a broad range of custom program development environments including SQL Server and Delphi. For custom e-Commerce programming, Progent also offers specialists in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.