Progentís Technical Response Center (TRC) provides low-cost nationwide extended hours remote help for IT networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support professionals provide 24x7 telephone support and online direct computer connection to troubleshoot and repair network problems quickly and economically.
Progent can show you how to plan, configure, manage, and troubleshoot an efficient Wireless network infrastructure, recommend appropriate components, and configure wireless access points, wireless bridges, radio antennas, wireless controllers, and other wireless products. Progent can also show you how to build a thorough wireless network security plan that is well integrated with the security plan for your overall business network.
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that require important updates, or isolating performance bottlenecks.
Progentís Wireless Site Survey makes it easy to design and install a wireless LAN customized for your environment, offering you a wireless solution that has the reception, speed, capacity, QoS, security, and hand-off ability your business requires. Progent's Wireless Site Survey services are available either as an economical remote service or as a more detailed on-premises service.
Progent's Citrix-certified consultants can help your organization to assess the potential strategic benefits of the various editions of Citrix Essentials for Hyper-V, assist you to integrate Citrix management utilities with your Microsoft Hyper-V environment, and demonstrate to you how you can deploy Citrix Essentials to enhance the performance, availability, consistency, and fault tolerance of your virtual environment while lowering the cost of equipment and operations and simplifying administrative processes.
Progent provides three essential kinds of Helpdesk support including Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Services, and Helpdesk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft professionals offers your customers easy access to a reliable support resource with extensive experience providing phone support and remote access repair for networks based on Microsoft technology. Progent's focus is on giving the support Help Desk a positive image as a key contributor to company performance. Progent's target is to resolve and not simply report problems.
Progent offers expert online consulting to help organizations integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration services such as Microsoft Azure enterprise hybrid cloud planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent is a Microsoft Certified Partner with special competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who earn the top customer satisfaction and enjoy the closest operational relationship with Microsoft. The understanding, capabilities, and commitment required to achieve the status of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to provide your business better solutions for your information system.
Progent can help companies of all sizes to move any part of their network infrastructure to Microsoft Azure. This can simplify network management and reduce hardware expense. Azure includes a comprehensive library of public cloud services and Progent can assist you to understand the benefits and restrictions of various cloud networking architectures you can use with Azure. Progent can help you administer cloud-based or hybrid cloud and local apps and resources and make sure that you avoid the common errors small companies make when moving to a public cloud. Progent can help you to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN connections and to integrate iPhones and iPads and Android handhelds.
Progent's background delivering Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms make it possible to create custom mission-critical applications and eCommerce solutions that integrate seamlessly with Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains reporting consultants can help you create reports that let you analyze your business more effectively, transforming uncooked information into useful understanding of your business.
Progent provide organizations of all sizes world-class IT online or on-premises consulting services for information systems powered by Microsoft Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified IT consultants also offer security expertise for companies varying in size from the small office to the worldwide enterprise.
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of the time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it.
Progent's Microsoft-certified consultants can assist businesses of all sizes to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage, and library resources; plan, deploy, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for comprehensive monitoring. Progent can assist you to upgrade from a legacy release of System Center Virtual Machine Manager or from a third-party management platform, and Progent can assist you to enhance and repair your current SCVMM 2012 ecosystem so you realize the highest possible business value.
Progent has extensive experience providing a full-spectrum of online IT consulting and urgent repair services to local governments and schools across the U.S. Progent is one of the pioneers in providing advanced remote IT consulting and has delivered IT support to clients in every state. Online support saves travel costs and solves problems more quickly than on-premises support.
E-Mail Guard represents a complete solution for blocking spam and virus attacks. E-Mail Guard handles the security and management of corporate email by providing continually updated spam and virus blocking, policy management, content testing, and defense against email-based DHA and DDoS attacks. E-Mail Guard also features tracking, administration and analysis tools as well as outbound email testing to help you troubleshoot your e-mail environment and define and regulate corporate security policy.
Progent's Microsoft-certified engineers can deliver affordable online and onsite help to implement your upgrade to Exchange 2010, produce comprehensive documentation of your new email environment, educate your network support team and users to get them up to speed rapidly on Microsoft Exchange 2010, and offer ongoing administrative services and engineering support. Progent's consultants can also help you migrate from Microsoft Exchange 2010 to Exchange Server 2013 or Exchange 2016.
Progent offers support services for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to select, configure, and maintain a WatchGuard Firewall/VPN appliance that fits your network security requirements and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or migrate efficiently to current WatchGuard firewalls.
Cisco's PIX 500 Series firewalls have been discontinued and Cisco might not support these legacy devices. Progent continues to offer consulting support for Cisco's PIX firewalls to help you with maintenance and management and Progent can also help you assess whether to move up to more current firewall products from Cisco. Progent's Cisco-certified experts can help you plan and implement a cost-effective migration to Cisco ASA 5500-X firewalls based on industry best practices.
Progent's Microsoft-certified professionals have more than a decade of experience delivering email support for companies ranging from small offices to large enterprises. Progent provides economical consulting for all editions of Exchange Server to strengthen email and virus protection, configure fault tolerant email systems, and implement remote and wireless email access. Progentís Microsoft Exchange consulting services can assist you in planning and carrying out a move from an outdated SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 2003 to Microsoft Exchange Server 2016. Progent provides integration help for Windows 8, Windows 7, Vista, and Windows XP clients running Outlook and can show you how to integrate Microsoft Outlook Web App (OWA) for all major web browsers. For email virus protection, spam filtering and outbound data leak protection, Progent offers Email Guard security services.
Progent's Cisco-certified CCIE network infrastructure experts can assist you to set up, manage, upgrade and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall support, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone consulting, and CUCM/CallManager software support.
Barracuda Backup is an affordable, subscription backup/restore service for small and mid-size businesses. A Barracuda Backup deployment can incorporate a custom-designed hardware appliance manufactured by Barracuda or a virtual appliance with comparable features but which utilizes your own storage infrastructure. Barracuda Backup safeguards critical business data produced on-premises, at one or multiple remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a broad array of consulting services to help you to plan, configure, operate and troubleshoot a backup and disaster recovery system built on Barracuda technology.
Progent is organized provide comprehensive remote consulting for all major technologies associated with todayís small company information systems and allows you to outsource an array of vital, as-needed support services including a temporary CIO to provide advanced IT design and budgeting capability, a Technical Response Center for help desk services, 24x7 remote monitoring, spam/virus filtering as a managed service, best-practices project management for critical initiatives like site moves oroperating system migrations, connectivity experts for designing high-performance and reliable network infrastructure, security engineers to verify information protection and compliance, disaster recovery specialists to help design business continuity plans, and software programmers to write, enhance, or repair mission-critical application programs.
Progent's team of application experts can provide in-depth support, custom development, deployment assistance, and online classes for popular applications covering vital areas including ERP and MRP, general accounting, management analytics, web application design, and the Microsoft Office suite of business productivity software. As a Microsoft Partner with decades of experience delivering advanced consulting and troubleshooting services remotely, Progent can assist small businesses anywhere in the U.S. to avoid the lost productivity and expense related to travel and on-site visits without compromising the high quality of consulting support.
Progentís IT outsourcing support offerings for small companies include planning Windows XP, .NET, and BackOffice environments, coordinating upgrades to Windows XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk services, online and in-person repair, fixing chronic IT issues, and creating a company-wide security plan. Progent can show you how to enhance network availability and throughput with non-stop technologies, redundant network architecture, and proactive network monitoring. Progent also offers special project help for major upgrades and can help with needs definition, resource inventory, bill of materials development, vendor selection, procurement logistics, and professional documentation. Progentís computer outsourcing service also features training for office productivity products such as Microsoft Office XP.
Progent's certified security consultants can help you protect your Mac environment through professional services including running security tests, recovery from virus and denial of service attacks, setting up firewalls, implementing secure off-site and mobile connectivity, deploying monitoring software for defense against viruses, spam, and directory harvest attacks, and creating a company-wide security strategy adapted for the particular objectives of your corporate network.
Years of background with Microsoft's Exchange products has made Progent one of the most knowledgeable computer support companies in California for integrating messaging systems powered by Exchange Server 2000. Progent is expert in helping small businesses derive all the benefits of Microsoft Exchange Server under common scenarios including upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-provided or POP3 mail system, and outsourcing your Microsoft Exchange Server administration.
Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or local service organizations who provide scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation sent by every consultant to every client. The practice of documenting and archiving service activity allows more efficient service and avoids a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
Progent's Private Cloud Hosting service offers comprehensive hosting of a small or mid-size organization's servers in a solution that gives the maximum level of dependability and expandability and is in addition easy to move to any data center. Progent's Private Cloud Hosting and Management options are based on mature virtualization techniques that enable small companies with mixed- platform IT systems to economize significantly on the expense of capital investments, system support, and IT administration while benefiting from enterprise-class reliability and an unmatched level of vendor flexibility.
Progent's Cisco Jabber consultants can provide remote or on-premises support to help organizations of any size to plan, deploy, maintain, update or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent offers in-depth support for the technologies that go into creating a cohesive Jabber solution including Cisco network devices and management tools, Microsoft Office applications, Windows and Mac computers, iOS and Google Android smartphones, SIP interfaces, WiFi systems, security and compliance, cloud integration, immersive telepresence systems, PBX systems, disaster recovery preparedness, and other pieces of a cohesive collaboration ecosystem.
Progent can provide cost-effective online support to assist businesses to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable high-performance storage, and Glacier for low-cost long-term archiving. Progent can help your IT team with every phase of Amazon AWS integration including needs analysis, readiness evaluation, architectural design and review, testing, deployment, centralized administration, performance optimization, software license management, backup/restore solutions, and security strategies. Progent offers advanced expertise with firewalls and VPN technology and can show you how to deploy cloud-centric or hybrid cloud networking models that seamlessly incorporate Amazon AWS cloud services. Progent offers as-needed expertise to help you to resolve technical roadblocks or Progent can deliver comprehensive project management outsourcing or co-sourcing services to help you migrate to the Amazon AWS platform on schedule and on budget.
Progent's Check Point Software consultants can help you select and configure Check Point Firewall/VPN utilities and hardware based on Check Point Software's security platform to provide an economical and effective security defense for your IT network. Progent can also show you how to integrate other Check Point technologies such as ZoneAlarm and Check Point UTM-1 firewalls with security solutions from other vendors and offer a central stop for continuing network support, maintenance, training, and design services.
Progent's Microsoft consultants offer affordable online support and programming services to help your business to plan, deploy, administer, and troubleshoot Microsoft SharePoint 2010 installations that can involve web sites able to function as intranets, extranets, document management applications, wikis, data warehouses, business information systems, enterprise-wide search engines, Visio-driven workflows, and other tools to promote and enhance collaboration. Progent can show you how to combine SharePoint 2010 with MS SQL Server and with third-party data sources and with Microsoft's familiar desktop programs including Office Excel, Word, Outlook, and Visio. Progent can help you to upgrade from previous versions of SharePoint or adapt a multi-vendor mix of web technologies into a consolidated and easily managed SharePoint 2010 solution.
Progentís Microsoft-certified experts offer small and medium sized companies computer consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, teams and data. SharePoint Portal Server offers a common location for your employees or customers to access, organize, share and interact with relevant information, documents, and software and to communicate with one another. It enables quicker and more intelligent decisions, more efficient sharing across groups and more streamlined business processes. The main objective of SharePoint Server is to gather together, in a relevant way, all of the diverse sources of information accessible within and outside a business network. Windows SharePoint Services connect employees, customers, teams and projects with the information theyíve created in a manner that makes data convenient to find, download and apply.
The sophistication and integration demands of Microsoft Windows Servers calls for an IT consulting team with practical expertise and broad familiarity with planning and building seamless, end-to-end business technology solutions. The background of Progent's Microsoft-certified experts, which averages more than 10 years working with Microsoft technology, ensures you success configuring Windows Server 2008 and Windows Server 2003 to align closely with your business goals. Progentís IT services can assist you with planning, deploying, managing, and supporting Windows Server systems that maximize the productivity of your IT network. Progentís consultants can help you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other desktop clients.
Progent can provide the services of a CRISC-certified risk management consultant to help you to design and implement an enterprise risk management (ERM) strategy based on best practices promoted by CRISC and geared to align with your company's risk appetite, business goals, and budgetary guidelines.
Progent's ProSight Email Guard uses the technology of top data security companies to deliver centralized management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter.
Progent delivered a wireless integration solution that allowed a school to improve efficiency and avoid the recurring costs of a dedicated link. Progent proposed a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim wireless bridge is intended for interfacing remote sites up to 2.5 miles apart and can extend to even longer ranges. This wireless alternative provided better bandwidth and dependability than recourse to amplifying the 802.11b wireless connection, and since it utilizes the 5.8Ghz band it provided immunity to outside interference.
Microsoft System Center 2016 Operations Manager is designed to ensure consistent performance and maximum availability for key workloads by providing unified, cross-platform tracking of physical and virtual resources installed across local datacenters and private and public clouds. Progent's SCOM consulting group offers advanced remote and onsite expertise to help businesses of any size to plan, implement, optimize, enhance and repair SCOM 2016 deployments. Progent can help your company to move to Operations Manager 2016 from earlier releases or from different monitoring platforms, or combine a variety of monitoring tools into a unified IT management ecosystem. Progent can also show you how to expand your SCOM 2016 scope to include infrastructure hosted on public clouds such as Microsoft Azure and Amazon AWS.