For small office computer networks located throughout the state ofAlaska, Progent's Microsoft and Cisco authorized technical team members can deliver online support and troubleshooting to fix your network systems troubles quickly and cost effectively. Progent has acquired enterprise-level expertise, sophisticated utilities, and support knowledge bases to diagnose and repair network problems without the high cost and time delays associated with on-site service dispatches.
If yourAlaskabusiness is situated beyond the larger metropolitan areas such asAnchorage, Juneau, or Fairbanks, your local computer support options may be limited in technical expertise, or not available during an emergency. This can result in a computer network that is unstable or causing efficiency loss due to technical problems continuing for too long. Progentís staff of seasoned network engineers average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a wide range of technical projects for a extensive range of clients. This means you obtain not just the technical competency needed for the task, but a consultant with field proven methods for applying that expertise to provide cost effective network solutions.
Power BI Consulting Services
Progent's Power BI consultants can help your business to design, deploy, manage, update or troubleshoot your Power BI environment. Progent's database experts can assist you to organize your source data for Power BI reports and dashboards. Progent can assist you implement and administer a local, cloud, or hybrid environment for Power BI. For details, visit Progent's Power BI integration consulting.
Google Android Smartphone Integration
Progent's Android smartphone and tablet integration consultants have extensive background providing online and onsite assistance for organizations of all sizes who want to integrate Android phones and tablets into their IT networks so that mobile clients can work together from virtually anywhere. Progent has the range of know-how to resolve technical issues that involve numerous manufacturers and that represent a mix of legacy and up-to-date technology. Progent offers affordable online expertise to help you with any stage of designing, implementing, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can provide occasional technical support to assist you to handle particularly challenging IT issues, or Progent can provide comprehensive project management support to help you finish strategic IT projects on time and within budget. Progent can help with on-premises, cloud-based, or hybrid networks and offers support for operating systems, applications, management tools and hardware infrastructure. Progent also offers customized group or one-on-one training sessions to show you how to manage and use Android phones efficiently.
Patch Management Solutions
Software update management includes installing software updates to operating systems and applications, physical and virtual servers and endpoint devices, peripherals like printers and scanners, network appliances like routers and Wi-Fi APs, and Internet-of-Things devices such as sensors and robotics. Timely and correctly managed patching optimizes cybersecurity, regulatory compliance, uptime, and capability. Haphazard software update management can result in security gaps, compatibility issues, slow or erratic responsiveness, unnecessary downtime, or loss of key features. Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and affordable option for evaluating, testing, scheduling, applying, and tracking updates to your ever-evolving IT network. For details, visit Progent's software update management services.
Live Online Education for Popular Desktop Applications
Progent provides online classes for popular productivity applications. Progent's Online training covers topics such as Microsoft Office 365 Excel and Power BI reporting, Office 365 Word VBA programming, Publisher co-editing, Office Outlook security, Office 365 Access rapid application development, Microsoft Dynamics GP (Great Plains) migration, and Windows 10 management. Live online learning offers all the advantages of conventional classroom seminars, such as immediate interaction between clients and teachers, but eliminates the expenses of transportation and the hassle of trying to synchronize the availability of multiple students.
Wi-Fi Site Survey
Progentís Wireless Site Survey assists you to design and implement a wireless network adapted to your facilities, offering you a wireless solution that delivers the reception, speed, load-handling capability, Quality of Service, security, and roaming ability your company requires. Progent's predictive wireless planning services can be performed offsite and utilize advanced RF modeling and analysis software to plan a cost-effective wireless network. Progentís onsite survey includes onsite inspection, spectrum and data protection audits of your existing wireless network, analysis of your buildingís layout, measuring for RF contention, signal propagation modeling, identification of optimum locations for customer-specified Wireless Access Points. Placement and configuration services for wireless access points include Cisco Aironet Wi-Fi AP planning and deployment consulting, Cisco Small Business wireless access points consulting services, Cisco Catalyst 9100 Series Wireless access points solution planning, Cisco Meraki Wi-Fi access point configuration and consulting services, and Ubiquiti UniFi Wi-Fi access points consulting and wireless LAN integration.
Progent's Online Consulting, Development and Training Support for Microsoft Office Excel and Microsoft Office 365 Excel
Progent's Microsoft-certified Excel and Office 365 Excel application consultants can provide a broad range of online services to assist your organization to design, develop, pilot test, deploy, administer, and debug business applications based on any version of Microsoft Excel, including Excel 2016 and Office 365 Excel. Progent can help your business to migrate your current Excel solutions to the latest versions of Excel, support Excel on Apple iOS and Android mobile devices, and fix compatibility issues between different versions of Office Excel. Progent offers on-demand help to organizations who need a quick fix to a specific issue related to Excel and Progent also offers full project management support for migrating or developing line-of-business application software based on Office Excel. Progent's affordable webinar training classes for Office Excel can be customized to meet the needs of individuals or teams.
Progent's Juniper-certified network engineers can assist you to plan and deploy Juniper Firewall/VPN platforms, optimize and troubleshoot your infrastructure, and upgrade efficiently from outdated devices to the latest versions. Progent's Junos OS consultants offer support for Juniper's flagship network operating system to enable your business to simplify the administration and improve the protection of your Juniper VPN devices and routers. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS operating system products and can help organizations manage networks that incorporate a combination of Juniper's software platforms.
Desktop Consulting and Support Services
Progent offers a broad array of affordable consulting and support services to assist you company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows, Apple macOS and OS X, or popular versions of Linux. Progent's desktop support services include Windows 10 planning consulting, Windows 8.1 configuration and support, Microsoft Windows 7 support, Microsoft Office and Office 365 integration and training, and 64-bit computing upgrades.
Remote Technical Support for Windows and Cisco-based Network Environments
Progentís Technical Response Center provides expert online support for Microsoft and Cisco-based systems Nationwide. Progent's certified engineers have the experience to help you to analyze and resolve tough network problems quickly and affordably. The scope of technical expertise represented by Progent's team of engineers allows them to escalate even the most challenging problems to the right specialists as necessary. Whether you need one-time phone support and remote repair or ongoing access to a Helpdesk Technical Response Center, Progent's engineers can provide your small business with enterprise-level support without the high cost and administrative overhead of maintaining a large in-house IT group.
VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent process for recovering applications and services rapidly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to plan, configure, test and manage a disaster recovery system powered by VMware SRM.
Expertise for Network Support Providers
Progent's consulting services for IT support providers allows you to take advantage of Progent's consulting experts under your own service brand as a transparent arm of your network services team. For details about Progent's support services for IT support providers, visit Progent's consulting for IT support companies.
Office Access Database Application Programming
Progent's Office Access consulting experts can provide affordable online consulting services for all editions of Microsoft Office Access including desktop and browser-based versions and offers expert support for application programming, database conversion, performance optimization, report design, and troubleshooting. Progent also offers custom webinar classes for Office Access application development and database management.
Migration Consulting for Skype for Business
Progent's Microsoft-certified Skype for Business integrators can provide online and on-premises consulting services for organizations of all sizes to evaluate the benefits of migrating to Microsoft Skype for Business Server or Skype for Business Online from any release of Lync Server or Microsoft Office Communications Server. Progent can assist you to design an on-premises, cloud-based or hybrid deployment; interface Skype for Business with SQL Server, Exchange, SharePoint Server and Office or Office 365; set up high-availability solutions; interface Skype for Business with your PBX system and PSTN gateway; and integrate third-party communication systems like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security consultants can assist you to create and verify a security strategy for your Skype for Business solution that is compliant with government and industry requirements. Progent can also assist build a hybrid deployment that combines on-premises Microsoft Skype for Business Server with the cloud services Skype for Business Online or Teams.
Consulting and Support Services for System Center 2012 Operations Manager
Progent's Microsoft-certified Microsoft SCOM 2012 consulting experts have over 10 years of experience planning, deploying, enhancing and fixing Microsoft SCOM environments and can provide companies of any size expert online or on-premises consulting services for System Center 2012 Operations Manager. Progent can help your company to plan an architecture for System Center 2012 Operations Manager servers that delivers the performance and resilience needed to watch over your IT resources effectively, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and tune System Center 2012 Operations Manager management packs based on industry best practices for tracking network fabric and both Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive online or onsite troubleshooting to assist you to remediate critical issues detected by SCOM 2012. Progent also offers System Center 2016 Operations Manager (SCOM 2016) consulting services to assist your organization to migrate cost-effectively from Operations Manager 2016 to Operations Manager 2016.
Shared Help Desk Services
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's pool of seasoned technical support engineers and subject matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the leading PSA platform for managing service requests, ticketing, ownership, progress tracking, and reporting. For details, see Progentís Help Desk sharing services.
Linux Support Services and Linux/Windows Integration
If your business IT environment mixes Linux technology with Microsoft Windows, Progent can help you to incorporate your servers into an efficient system that permits all your operating systems to coexist for simpler management, seamless dataflow, high availability, enhanced throughput, and integrated security. If you are creating Linux based-software on a network that includes Microsoft-based servers, desktops, and applications, Progent can provide comprehensive IT outsourcing that frees you to focus on your area of high-value expertise.
Contact a Progent Network Support Expert
To find out how you can get in touch with a Progent computer consultant for online or on-premises support, phone 1-800-993-9400 or go to Online Computer Support.