For business computer networks located throughout the state of Alaska, Progent's Microsoft certified engineers can deliver remote phone assistance and troubleshooting to fix your computer system problems quickly and cost effectively. Progent has acquired enterprise-grade expertise, advanced software utilities, and support databases to identify and resolve network problems without the high cost and delays normally associated with on-site technical service calls. In case your Alaska business is situated outside of the larger metropolitan areas such as Anchorage, Juneau, or Fairbanks, your nearby computer network support options may be limited in expertise, or not available during urgent situations. This can result in a network environment that is unusable or causing wasted time due to technical problems persisting for too long. Progent's group of seasoned network consultants average more than 10 years of real-world industry experience, in the trenches of computer network support, performing a large range of technical tasks for a varied range of customers. This means you get not only the technical know how needed for the job, but a consultant with demonstrated methods for applying that expertise to deliver cost effective network solutions.

Fortinet FortiGate NGFW Firewall Experts
Fortinet FortiGate next-generation firewalls (NGFWs) are industry leaders in delivering top throughput for SSL/TLS inspection. Progent's Fortinet firewall consultants can assist you to deploy your Fortinet firewalls to protect your IT assets at the network edge, within the data center, at branch locations, and at the cloud edge. To find out more, see Fortinet NGFW firewall experts.

Configuration Manager 2016 Cloud Integration
System Center Configuration Manager 2016 automates software provisioning and updating, streamlines compliance settings control, keeps track of network resources, protects against corporate data leakage, performs network health monitoring, enables safe end-user self service, and offers a common point of control for managing multi-OS ecosystems based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud specialists can assist businesses of any size with any facet of planning, implementing, using and troubleshooting a SCCM 2016 solution for local, cloud-based, or hybrid environments.

MS Dynamics 365 Business Central (D365 NAV) Consulting
Dynamics 365 Business Central, previously called Dynamics NAV and Navision, is an enterprise resource planning platform designed for cloud, onsite, or hybrid environments. Progent's certified Microsoft 365 experts, Excel specialists, Teams integrators, and Microsoft Azure cloud consultants can assist you to integrate Dynamics 365 Business Central with familiar Microsoft technologies. Progent's database experts can provide SQL Server support and Power BI analytics expertise to assist you to use Business Central/Dynamics NAV to produce applications and reports that help you to make better business decisions. Progent's Dynamics 365 Business Central consultants can assist you to manage legacy versions of Dynamic NAV/Navision or design and implement up-to-date Business Central deployments.

Disaster Recovery/Business Continuity Planning Help
Progent offers high-level online expertise for business continuity planning, testing, and education to help your company to prepare for possible catastrophes, minimize downtime for your essential network operations, eliminate lost information, and meet examiners' letters and business requirements. Progent's business continuity consultants can team with your executive and IT administration group to provide business impact evaluation, identify interdependencies, specify the assets needed to run your business, prioritize business-critical network functions and define acceptable recovery times, select colocation sites, set up safe offsite access capability for key employees, implement notification mechanisms and define duties for personnel, document a complete recovery plan, and train management and technical staff to carry the agreed upon solution. Progent's Windows Server 2019 high availability (HA) cluster consultants and Windows Server 2016 disaster recovery consultants can help you to plan and deploy an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud environments utilizing failover cluster tools field-tested in Microsoft's Azure public cloud.

Broad Expertise in Microsoft's Leading Server Solutions
Progent's group of computer network consulting experts can assist large enterprises to architect, deploy, and support major rollouts of key Microsoft technology by providing services such as Active Directory and Azure Active Directory configuration, Exchange Server 2019 maintenance, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, SharePoint Server 2019 configuration, Microsoft SharePoint Server 2013 configuration, Teams consulting, Skype for Business support, plus SQL Server 2019 application development and Microsoft SQL Server 2016 migration. Progent has helped some of the world's largest businesses to integrate solutions powered by Microsoft products and can provide branch office consulting services for enterprises with local offices in larger cities throughout the United States.

Oracle Administration Services and Software Development
Progent can provide affordable access to an Oracle certified consultant for Oracle database administration support or an Oracle application developer. Progent can assist you to create efficient mechanisms for key Oracle DBA activities such as database tuning, backup/recovery strategies, and information security, or mentor your IT staff to use industry best practices for simplifying major management procedures. Progent can in addition provide the services of a PL/SQL programmer to help your company to build, test, enhance, or migrate Oracle-based programs that can range from forms to database-powered web sites. Progent offers experience with Oracle SQL Developer, SQL *Plus, and JDeveloper tools and can also help you to tune current SQL programs using Oracle's SQL Access Advisor.

World-class Cisco Support from Experienced CCIE-certified Consultants
Progent is the leading source of easy, quick, and economical access to Cisco CCIE engineers. Cisco Certified Internetwork Experts are elite network experts who earn this prestigious certification only after thorough testing by Cisco. CCIEs can handle the most complex problems surrounding network design, setup, troubleshooting, and service. Progentís CCIE experts work closely with Cisco in-house staff in analyzing issues with Cisco's IOS platform and developing fixes or acquiring software updates to resolve problems. Progent offers quick access to a CCIE by phone so you are able to receive instant help for tough network problems that are affecting business productivity but are beyond the scope of your local IT service providers.

Cisco VoIP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist you to configure, manage, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from legacy Voice over IP devices to the newest HD media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Cisco Unified CM, previously named CallManager, or with Cisco Unified CM Express (CME) to build a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified CM apps that include Unified Communications Manager IM and Presence Jabber, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent's consultants can provide support with all aspects of Cisco VoIP Phone integration including reviewing dial plans, resolving QoS, configuring SIP PSTN trunks and CUBE session border controllers, installing ISR routers with CUBE internetworking support, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

CISM-certified Cybersecurity Management Consultants
Progent can provide the expertise of CISM Premier security management experts. The Certified Information Security Manager (CISM) organization defines the core capabilities and worldwide standards of performance that information security professionals are expected to learn. It gives business management the confidence that consultants who have earned their CISM credential possess the experience and knowledge to provide effective cybersecurity administration and support services.

CISSP-certified Cybersecurity Consultants
Progent's CISSP-certified network security consultants can assist businesses of all sizes with any facet of IT security. Progent can create efficient cybersecurity systems that protect a small business against modern malware attacks or Progent can design, configure, and monitor a comprehensive security environment for hybrid networks that support onsite, online, and mobile users accessing IT resources distributed over a mix of physical datacenters and various clouds.

Migration Help for Microsoft Windows 10
Progent's Windows 10 planning and migration experts can help organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from any older version of Microsoft Windows. Remote and onsite assessment and upgrade support for Windows 10 available from Progent's consultants include ROI analysis, project supervision, application compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile device management and synchronization, telecommuter access, data and identity security, automated provisioning and management, infrastructure optimization, Wi-Fi support, disaster recovery planning, webinar training for network management personnel and users, and post-migration technical help.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP infrastructure consultants and CUBE configuration experts can assist your business to design, integrate, maintain, debug and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE-connected IP PSTN trunks. Progent offers cost-effective remote or on-premises support to help you to migrate smoothly to a modern communications environment that offers accelerated ROI. Progent's certified Microsoft unified communications consultants can help you to configure connections between Cisco's CUBE SBC and Microsoft's rich media applications like Skype for Business and Lync Server for access to a SIP-based IP PSTN trunk.

SQL Server 2019 Migration Consulting Expertise
Progent's certified SQL Server 2019 experts can help your organization to assess the business case for upgrading to SQL Server 2019 and can deliver fast online or on-premises access to experts in system design and integration, software development, database administration, and cybersecurity. For more information, refer to SQL Server 2019 migration expertise.

Cisco Wireless VoIP Phone Integration and Troubleshooting
Successful integration of Cisco's wireless IP phones typically requires that you configure and fine tune numerous components of your wireless infrastructure such as wireless access points, routers and switches, wireless LAN controllers, and management software. Progent's Cisco wireless VoIP phone configuration and troubleshooting experts offer remote and onsite assistance to help you build and manage a Cisco wireless IP phone solution by providing services that can range from troubleshooting the set up of a wireless VoIP phone or AP to offering project management outsourcing or co-sourcing services for modernizing the wireless architecture of an entire campus.

Windows 11 Solution Planning and Migration Expertise
Progent's Microsoft-certified Windows 11 experts offer a variety of services for Windows 11 such as cloud integration, mobile device management, teleworker connectivity, security and compliance, automated deployment, and Call Center services. Progent can also help you to plan and carry out an efficient upgrade from Windows 10 to Windows 11. For more information, see Microsoft Windows 11 solution design and integration expertise.

Contact a Progent Network Support Expert
To see how to get in touch with a Progent computer support expert for remote or onsite expertise, phone 1-800-993-9400 or visit Online Network Help.



An index of content::

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    Altaro VM Backup from Hornetsecurity offers small and mid-size businesses a reliable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in local, remote, distributed, and cloud environments and also enables cost-effective backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of online or on-premises services to assist you to plan, deploy, manage and debug a modern backup/restore solution based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/recovery service based on Altaro VM Backup technology.

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    Progent has been delivering SharePoint consulting services since the first SharePoint product was released over a a dozen years, and Progent has the breadth and depth of IT know-how to assist businesses of any size to design and implement a SharePoint Server 2013 deployment and develop SharePoint Server 2013 apps that bring substantial business value to your information network. Progent's Microsoft-certified consultants can assist you to assess the business advantages of migrating to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from a different collaboration solution; decide if an in-house, online or hybrid deployment is best suited for your company; and pick the most appropriate edition of SharePoint 2013 for your applications. Progent offers full project management services or can help in individual tasks related to your SharePoint 2013 deployment.

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    Progent offers advanced remote consulting support to help businesses integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine local resources along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services that include Microsoft Azure enterprise hybrid cloud design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.

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    System Center 2016 Data Protection Manager provides automatic backup and easy restore capabilities for Microsoft-based environment. Data Protection Manager 2016 offers application-sensitive backup for critical workloads such as SQL Server, Exchange Server and SharePoint, protects Windows and Linux VMs, supports virtual machines running on Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for cloud backup and recovery. Progent's Microsoft-certified consultants can assist organizations of any size to plan, deploy, manage, and troubleshoot an enterprise-wide backup/recovery solution built around System Center 2016 Data Protection Manager. Progent can assist you to migrate from an older release of Data Protection Manager or from a legacy solution, and Progent can optimize your DPM 2016 environment for on local, hosted, cloud-based or hybrid deployments. Progent can provide online or onsite consulting expertise and can deliver occasional guidance to resolve challenging issues or deliver comprehensive project management or co-management services to make sure you finish your SCDPM 2016 initiative on time and on budget.

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    Progent can provide the expertise of BlackBerry-premier experts who can assist small businesses to design, administer, and repair BlackBerry technology economically and effectively, doing away with the need for an in-house BlackBerry expert and minimizing the expense and distraction of supporting a mobile workforce. Progent's BlackBerry engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE engineers, and CISSP and GIAC-certified security professionals. This wide range of expertise, combined with Progent's efficient online support model, offers small businesses an efficient solution for incorporating BlackBerry devices and software seamlessly into their IT system.

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    Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center is available for piloting line-of-business applications, developing efficient migration methodologies, assessing and optimizing performance, designing or verifying disaster recovery strategies, mitigating compatibility issues, and establishing training systems for new products and technologies. For Progent customers who lack sufficient internal resources to assemble effective test systems, Progent's Test and Training Lab reduces capital costs and technical risk and helps keep vital IT projects on schedule.

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    Progent offers national online technical support and consulting services for businesses that run Apple Mac OS X networks or whose IT systems include a mix of macOS and Mac OS X with Microsoft products. Progent's engineers offer Apple macOS and Mac OS X users a range of services such as desktop assistance, migration to the most recent edition of Mac OS X from legacy versions of macOS and Mac OS X, plus help with Apple macOS and OS X applications. Progent can also assist your business with Apple iPhone and Apple iPad synchronization and troubleshooting, or migrating to Apple's iCloud. Remote network consulting provides maximum leverage for your information technology dollar by extending user productivity and limiting the hours billed for computer repair services. Advanced remote support technology and experienced technicians and engineers allow Progent to solve most IT problems without squandering time and money by traveling to your location. In most of situations your IT problems can be remediated over the phone or via a combination of telephone support and remote connectivity. Progent can offer the services of Cisco certified CCIE network engineers and CISM and CISSP premier security specialists to assist with the toughest network issues.

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