For office network systems located throughout the state ofAlaska, Progent's Microsoft authorized engineers can deliver online help and remote troubleshooting to fix your computer network problems fast and cost effectively. Progent has acquired enterprise-class skills, advanced software tools, and support knowledge bases to diagnose and repair network problems without the expense and time delays normally associated with in-person service dispatches.
If yourAlaskaorganization is located outside of the larger urban areas such asAnchorage, Juneau, or Fairbanks, your nearby computer support options may be limited in technical capability, or unavailable during urgent situations. This can result in a network environment that is unstable or causing productivity loss due to technical problems persisting for too long. Progent's staff of network engineers average more than ten years of real-world industry experience, in the trenches of IT support, performing a large range of technical tasks for a extensive range of customers. This means you obtain not just the technical skills needed for the job, but an expert with demonstrated methods for applying that expertise to deliver affordable network solutions.
ProSight IT Asset Management for Organizing Network Documentation
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight family of managed services for small organizations.
GIAC-certified Information Assurance Consultants
GIAC information assurance certification was founded in 1999 to validate the skill of computer security experts. GIAC accreditations are recognized by companies and institutions around the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer expertise with all of the security services covered within GIAC certification such as auditing network vulnerability, event management and response, intrusion detection, web services security and security information and event management (SIEM) solutions.
World-class Cisco Support from Experienced CCIE-certified Engineers
Progent is the leading source of convenient, quick, and economical access to Registered Cisco CCIE engineers. CCIEs are recognized networking experts who are awarded this top-level certification only through strenuous testing by Cisco. CCIEs are able to resolve the most complicated issues surrounding network architecture, implementation, troubleshooting, and service. Progentís CCIE professionals work closely with Cisco in-house staff in analyzing problems with Cisco's IOS software and devising fixes or obtaining software updates to correct problems. Progent can provide quick contact with a CCIE by phone so you are able to get instant help for tough network problems that are affecting worker productivity but are outside the scope of your local network support resources.
Email Content Filtering and Data Leakage Protection
Progent's data loss prevention consultants and data leakage protection specialists can assist organizations to configure Progent's ProSight Email Guard Security Gateway to enforce specified content security policies for scanning the content of outbound email messages and attachments and preventing users from sending confidential or inappropriate data or spam. ProSight Email Guard's email content filtering technology can also help organizations avoid reputation loss and keep compliant with industry security standards and government mandates such as HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Read about the complete ProSight series of affordable network management outsourcing services for small businesses.
Microsoft SQL Server 2012 Consulting Services
Progent offers the support of Microsoft-certified SQL Server 2012 consultants as well as seasoned database application programmers, database administrators, project management experts, Cisco-certified network engineers, disaster recovery planning specialists, and certified security consultants to help you to maintain Microsoft SQL Server 2012. Progent can also provide SQL Server 2016 upgrade expertise or SQL Server 2019 upgrade consulting to help you adopt a more modern version of Microsoft SQL Server.
Progent is a Certified Microsoft Partner
Since Progent is a Certified Partner for Microsoft, every Progent engineer has access to the technology and educational resources needed to provide the best information technology help available. Progent's network outsourcing, Help Desk Call Center, Microsoft 365 deployment support, and software programming services allow small business clients to benefit from the wide array of skills found in the IT departments of large organizations without the significant expense and hassle of building and managing a self-sufficient in-house network staff.
Android Phone and Tablet Integration
Progent's Android smartphone integration consultants have extensive background delivering online and on-premises assistance for organizations of all sizes who need to integrate Android phones into their IT systems so that mobile clients can work together while on the go. Progent offers the range of skills to resolve technical problems that involve multiple manufacturers and that entail a combination of older and up-to-date information technology. Progent provides cost-effective remote technical support to assist you with any aspect of planning, deploying, managing and troubleshooting your BYOD solution. Progent can deliver as-needed technical support to help you to resolve particularly stubborn IT issues, or Progent can provide comprehensive project management services to help you complete major network initiatives on schedule and on budget. Progent can help with on-premises, cloud-centric, or hybrid network environments and can provide expertise with all major operating systems, apps, management tools and network infrastructure. Progent also offers customized group or one-on-one training to help you manage and operate Android phones securely and productively.
Collaboration Software Expertise for an At-Home Workforce
Progent can assist small and medium-size organizations to deploy collaboration software like SharePoint and Teams to make it easy for their at-home employees to engage in positive teamwork with fellow workers and customers. For information about how Progent can assist businesses to install and manage collaborative software for a remote workforce, go to collaboration solutions consulting expertise for telecommuters.
Expert Wireless Consulting and Support Services
Progent's wireless integration consultants offer broad expertise in the implementation and support of wireless information technology and can assist you to plan, install, manage and repair wireless solutions that are compliant, resilient, expandable, easy to manage and use, ready to handle your vital workloads, and transparently incorporated into hybrid cloud networks. Online and on-premises expertise provided by Progent cover a selection of wireless technologies and include smartphone and tablet integration, Wi-Fi network infrastructure design and installation, Wi-Fi site surveys, wireless IP phone configuration, and building-to-building wireless connections.
Security Defense Services for Telecommuters
Progent can help small and mid-size organizations to install endpoint security protection systems and deliver mitigation services needed to support telecommuters. To learn about Progent's endpoint device security defense services for remote workers, go to cybersecurity protection solutions for remote workers.
VoIP Solutions Consulting Services for An At-Home Workforce
Progent can assist small and medium-size companies to set up VoIP technology to give their teleworkers the benefit of transparent access to the company phone infrastructure. To find out about how Progent's experts can help your telecommuters to configure and debug IP voice platforms, visit VoIP support services for at-home workers.
Online Call Center Services for Small Businesses
Progent's Standard Help Desk Services provide a comprehensive service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, managing responsibility, remote desktop control, status tracking, problem solving, and and metrics. Intended for small businesses with few if any dedicated supprt personnel for desktop issues, Progent's Help Desk Services provide remote support at a significant discount off Progent's normal desktop troubleshooting rates. Progent also offers rapid on-demand escalation to subject matter consultants to resolve the most issues. To learn more, refer to Progentís online desktop Call Center services for small organizations.
Progent's Online Consulting and Training Support for Office Word and Microsoft 365 Word
Progent's Office Word and Microsoft 365 Word consultants can provide a wide range of affordable remote consulting services to help your organization to maintain your existing Microsoft Word solution or help you to upgrade to a newer version of Office Word. Services offered by Progent's Word experts include VBA programming, identifying and fixing compatibility problems between different releases of Word, interfacing Word with other Office applications like Office Excel and Microsoft Outlook or with third-party platforms and plug-ins,network enhancements for dependable. reliable cloud access, security and compliance support, and smart phone integration, and online Office Word training classes tailored for your special requirements.
Progent's 24x7 Ransomware Hot Line
Progent's Ransomware 24x7 Hot Line is designed to guide you to take the urgent first step in mitigating a ransomware assault by containing the malware. Progent's remote ransomware engineer can help you to identify and isolate infected devices and guard undamaged resources from being penetrated. If your network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
Contact a Progent Computer Support Expert
To learn how to get in touch with a Progent network consultant for online or onsite support, phone 1-800-993-9400 or visit Remote Network Help.