For small business networks located in the state of Alaska, Progent's Microsoft authorized consultants can deliver online help and troubleshooting to fix your network systems problems fast and affordably. Progent has acquired world-class expertise, sophisticated utilities, and support knowledge bases to diagnose and repair IT problems while avoiding the cost and delays associated with on-site technical service dispatches. In case your Alaska company is located beyond the larger metropolitan areas such as Anchorage, Juneau, or Fairbanks, your local computer network support choices may be limited in technical expertise, or unavailable during a crisis. This results in a office network that is unstable or causing productivity loss due to technical problems going unresolved for too long. Progent's group of field proven network professionals average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a broad range of customers. This means you obtain not just the technical know how needed for the job, but an expert with field proven methods for applying that expertise to provide excellent network solutions.

Configuration Manager 2016 Hybrid Cloud Integration
System Center Configuration Manager 2016 automates software provisioning at scale, centralizes security and compliance settings management, keeps track of network assets, guards against corporate data leakage, performs health reporting, allows secure end-user self service, and offers a single control mechanism for administering mixed-OS networks running on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud specialists can assist businesses of any size with any facet of planning, implementing, using and troubleshooting a System Center 2016 Configuration Manager solution for local, cloud, or hybrid environments.

Microsoft 365 Cloud Integration Expertise
Progent can provide the support of a Cloud Solutions Architect to help you to design a smooth migration to Microsoft 365 tailored to your environment. Before proposing this migration project, Progent's cloud expert will conduct a set of investigative tasks that include running utilities such as IdFix, the Exchange Best Practices Analyzer (ExBPA), and custom scripts for reviewing your Active Directory, messaging, and Mobile Device Management setup. Key information that cannot be discovered using these techniques will be determined via discussions with your IT staff. Find out additional information about Progent's Microsoft 365 cloud migration consulting.

World-class Cisco Help from Experienced CCIE-certified Consultants
Progent can provide easy, quick, and affordable access to Cisco CCIE support professionals. Cisco Certified Internetwork Experts are recognized network experts who earn this top-level certification only as a result of strenuous examination by Cisco. CCIEs are able to resolve even the most complex issues surrounding network planning, integration, repair, and support. Progentís CCIE professionals work closely with Cisco in-house staff in analyzing issues with Cisco's IOS platform and developing workarounds or acquiring patches to resolve anomalies. Progent can provide fast access to a CCIE by telephone so that you can receive immediate assistance for tough network troubles that are affecting business efficiency but are beyond the scope of your usual IT service providers.

Progent's Consulting, Development and Training Support for Microsoft Office Excel and Microsoft 365 Excel
Progent's Microsoft-certified Microsoft 365 Excel consultants can assist you to develop state-of-the-art Excel-based programs or provide one-on-one education in the powerful capabilities of Office Excel desktop and Microsoft 365 Excel. Progent's experts can also help you to build and maintain a safe, robust IT infrastructure to support your Excel solutions. Progent's SharePoint Server consultants can show your company ways use Excel Services to extend the power of Office Excel by integrating interactive Excel spreadsheets into business intelligence dashboards and scorecards. Progent's Microsoft Dynamics 365 specialists can demonstrate how to exchange information between Microsoft 365 Excel and other products by delivering expertise such as Microsoft Dynamics GP custom programming and Microsoft Dynamics 365 Business Central ERP software support.

SQL Server 2012 Consulting Services
Progent can provide the support of certified SQL Server 2012 consultants and seasoned database application programmers, database administrators, project managers, network infrastructure engineers, business continuity specialists, and security consultants to assist your business to manage Microsoft SQL Server 2012. Progent can also provide Microsoft SQL Server 2016 migration support or SQL Server 2019 upgrade assistance to help you deploy a more modern release of Microsoft SQL Server.

Unified CM and Cisco Unified Communications Manager Express Consulting
Cisco Unified Communications Manager, originally known as CallManager, functions as the core of Cisco's collaboration platform. CUCM and Unified CM Express (CME) offer a modern IP-PBX solution by integrating tightly with unified messaging apps that include Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's Cisco-certified Cisco Unified CM consultants can help with any facet of CUCM setup and troubleshooting in areas that include integrating VoIP phones and video IP phones, reviewing dial plans, configuring SIP trunks and CUBE session border controllers, installing ISR routers with CUBE support, designing UCS server clustering systems for survivability, and integration with Microsoft Exchange Server.

ProSight DPS ECHO Managed Cloud Backup
ProSight Data Protection Services ECHO provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS ECHO automates and monitors your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Learn about the entire ProSight series of value-priced managed services for small and mid-size organizations.

Collaborative Approach to Service and Technical Problem Escalation
Computer networks have grown increasingly sophisticated. At the same time, typical small office networks integrate solution from many different vendors. This makes computer integration and support increasingly difficult. It is impossible for even the most experienced engineer to have in-depth knowledge in all areas of information technology, or extensive practical experience in the enormous range of hardware and software brands, versions, and updates that small businesses incorporate in their IT networks. Progent utilizes a team approach to computer consulting and relies on subject matter experts to bring high-level skills when needed to resolve complex problems efficiently, at the least cost to you.

Cisco CCIE-certified Network Management Consultants
Progent's Cisco CCIE-certified networking consultants can assist you to run Cisco's network management utilities such as Cisco DNA Center and Meraki Dashboard to create a cloud-based, local or hybrid network management system that delivers maximum security, uptime and recoverability. To learn more, visit Cisco-certified networking management experts.

WatchGuard Firewall Planning and Integration Expertise
Progent's WatchGuard experts can show you how to integrate WatchGuard Firebox Firewall/VPN security appliances that fit your security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewalls or migrate to modern WatchGuard Firebox firewall solutions. To find out about Progent's consulting services for WatchGuard security gateways, refer to WatchGuard firewall configuration consulting.

365 Total Backup (formerly Altaro Office 365 Backup) for Microsoft 365 Data Protection
Microsoft 365 offers rudimentary archiving but does not have native support for key data protection services such as Exchange Online backups or long-term point-in-time recovery for OneDrive or SharePoint. Hornetsecurity's 365 Total Backup (previously called Altaro O365 Backup), provides a feature-rich platform for programmable backup and rapid recovery of all your organization's Microsoft 365 mailboxes, Microsoft Teams Chats, SharePoint sites, OneDrive data, and the contents of Windows endpoints. Progent is a certified Hornetsecurity/Altaro partner and offers ProSight Data Protection Services (DPS) 365 Total Backup to deliver comprehensive management services for Hornetsecurity's 365 Total Backup suite. ProSight Data Protection Services 365 Total Backup provides a budget-friendly backup-as-a-service (BaaS) alternative that guards Microsoft 365 subscribers against data loss or corruption caused by human or system error, malevolent corruption, and cyber attacks such as ransomware. For details, visit ProSight DPS 365 Total Backup solutions for Microsoft 365.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering applications and services rapidly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and fixes and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and administer a DR system based on VMware Site Recovery Manager.

Active Directory (AD) and Azure Active Directory Planning and Deployment Expertise
Progentís consultants can assist your business to design and implement an efficient migration from onsite Active Directory to cloud-hosted Azure AD or to a hybrid solution that deploys Azure AD DS and AD Connect to centralize identity services for both on-premises and cloud apps and services. Progent's experts can also help you to maintain and debug older implementations of Active Directory like Windows 2008 Active Directory. To find out more, visit Active Directory and Azure Active Directory planning and deployment experts.

Altaro VM Backup Software for Data Protection and Disaster Recovery
Altaro VM Backup software from Hornetsecurity offers small organizations a dependable and affordable platform for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for local, remote, multi-site, and cloud-hosted environments and also enables cost-effective backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or on-premises consulting services to assist you to design, deploy, manage and troubleshoot a modern backup and disaster recovery system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/restore service powered by on Altaro VM Backup software. To read more, see Altaro VM Backup consulting services.

Get in Touch with a Progent Network Support Expert
To see how to get in touch with a Progent network support expert for online or onsite assistance, phone 1-800-993-9400 or visit Remote Computer Help.

An index of content::

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    Dynamics GP/Great Plains 2010 financial software is a comprehensive business management and analytics solution that unifies information and processes throughout your company, communicates seamlessly with other solutions, and brings together workers, clients and vendors unrestricted by time or location. Created for small to mid-size companies, Dynamics GP 2010 and Dynamics GP Version 10.0 deliver capability for accounting, management reporting, project management, inventory and order processing, e-commerce, human resource management, CRM, field force automation, manufacturing, retail management, and web-based business services. Progent can help you install and manage a reliable, secure computer and network environment to support Microsoft Dynamics Great Plains, and can give you access to experienced Great Plains consultants to help your business benefit from the full power of Dynamics GP/Great Plains 2010.

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    Microsoft Exchange Server 2013 includes significant enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces powerful new features plus a redesigned architecture. These improvements favorably impact key areas including manageability, availability, security and compliance, cost of ownership, teamwork, scalability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to evaluate the potential advantages of migrating to Microsoft Exchange 2013, design a cost-effective test and deployment strategy, and train your IT team to manage your Exchange Server 2013 environment. Progent can also provide ongoing online consulting and support and management for Exchange Server 2013.

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