Alaska Network Technical Support
for Small and Midsize Business Computer Networks:
Remote Consultation and Repair
For office network systems located throughout the state ofAlaska, Progent's Microsoft authorized engineers can deliver online help and remote troubleshooting to fix your computer network problems fast and cost effectively. Progent has acquired enterprise-class skills, advanced software tools, and support knowledge bases to diagnose and repair network problems without the expense and time delays normally associated with in-person service dispatches.
If yourAlaskaorganization is located outside of the larger urban areas such asAnchorage, Juneau, or Fairbanks, your nearby computer support options may be limited in technical capability, or unavailable during urgent situations. This can result in a network environment that is unstable or causing productivity loss due to technical problems persisting for too long. Progent's staff of network engineers average more than ten years of real-world industry experience, in the trenches of IT support, performing a large range of technical tasks for a extensive range of customers. This means you obtain not just the technical skills needed for the job, but an expert with demonstrated methods for applying that expertise to deliver affordable network solutions.
ProSight IT Asset Management for Organizing Network Documentation
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight family of managed services for small organizations.
GIAC-certified Information Assurance Consultants
GIAC information assurance certification was founded in 1999 to validate the skill of computer security experts. GIAC accreditations are recognized by companies and institutions around the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer expertise with all of the security services covered within GIAC certification such as auditing network vulnerability, event management and response, intrusion detection, web services security and security information and event management (SIEM) solutions.
World-class Cisco Support from Experienced CCIE-certified Engineers
Progent is the leading source of convenient, quick, and economical access to Registered Cisco CCIE engineers. CCIEs are recognized networking experts who are awarded this top-level certification only through strenuous testing by Cisco. CCIEs are able to resolve the most complicated issues surrounding network architecture, implementation, troubleshooting, and service. Progent’s CCIE professionals work closely with Cisco in-house staff in analyzing problems with Cisco's IOS software and devising fixes or obtaining software updates to correct problems. Progent can provide quick contact with a CCIE by phone so you are able to get instant help for tough network problems that are affecting worker productivity but are outside the scope of your local network support resources.
Email Content Filtering and Data Leakage Protection
Progent's data loss prevention consultants and data leakage protection specialists can assist organizations to configure Progent's ProSight Email Guard Security Gateway to enforce specified content security policies for scanning the content of outbound email messages and attachments and preventing users from sending confidential or inappropriate data or spam. ProSight Email Guard's email content filtering technology can also help organizations avoid reputation loss and keep compliant with industry security standards and government mandates such as HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Read about the complete ProSight series of affordable network management outsourcing services for small businesses.
Microsoft SQL Server 2012 Consulting Services
Progent offers the support of Microsoft-certified SQL Server 2012 consultants as well as seasoned database application programmers, database administrators, project management experts, Cisco-certified network engineers, disaster recovery planning specialists, and certified security consultants to help you to maintain Microsoft SQL Server 2012. Progent can also provide SQL Server 2016 upgrade expertise or SQL Server 2019 upgrade consulting to help you adopt a more modern version of Microsoft SQL Server.
Progent is a Certified Microsoft Partner
Since Progent is a Certified Partner for Microsoft, every Progent engineer has access to the technology and educational resources needed to provide the best information technology help available. Progent's network outsourcing, Help Desk Call Center, Microsoft 365 deployment support, and software programming services allow small business clients to benefit from the wide array of skills found in the IT departments of large organizations without the significant expense and hassle of building and managing a self-sufficient in-house network staff.
Android Phone and Tablet Integration
Progent's Android smartphone integration consultants have extensive background delivering online and on-premises assistance for organizations of all sizes who need to integrate Android phones into their IT systems so that mobile clients can work together while on the go. Progent offers the range of skills to resolve technical problems that involve multiple manufacturers and that entail a combination of older and up-to-date information technology. Progent provides cost-effective remote technical support to assist you with any aspect of planning, deploying, managing and troubleshooting your BYOD solution. Progent can deliver as-needed technical support to help you to resolve particularly stubborn IT issues, or Progent can provide comprehensive project management services to help you complete major network initiatives on schedule and on budget. Progent can help with on-premises, cloud-centric, or hybrid network environments and can provide expertise with all major operating systems, apps, management tools and network infrastructure. Progent also offers customized group or one-on-one training to help you manage and operate Android phones securely and productively.
Collaboration Software Expertise for an At-Home Workforce
Progent can assist small and medium-size organizations to deploy collaboration software like SharePoint and Teams to make it easy for their at-home employees to engage in positive teamwork with fellow workers and customers. For information about how Progent can assist businesses to install and manage collaborative software for a remote workforce, go to collaboration solutions consulting expertise for telecommuters.
Expert Wireless Consulting and Support Services
Progent's wireless integration consultants offer broad expertise in the implementation and support of wireless information technology and can assist you to plan, install, manage and repair wireless solutions that are compliant, resilient, expandable, easy to manage and use, ready to handle your vital workloads, and transparently incorporated into hybrid cloud networks. Online and on-premises expertise provided by Progent cover a selection of wireless technologies and include smartphone and tablet integration, Wi-Fi network infrastructure design and installation, Wi-Fi site surveys, wireless IP phone configuration, and building-to-building wireless connections.
Security Defense Services for Telecommuters
Progent can help small and mid-size organizations to install endpoint security protection systems and deliver mitigation services needed to support telecommuters. To learn about Progent's endpoint device security defense services for remote workers, go to cybersecurity protection solutions for remote workers.
VoIP Solutions Consulting Services for An At-Home Workforce
Progent can assist small and medium-size companies to set up VoIP technology to give their teleworkers the benefit of transparent access to the company phone infrastructure. To find out about how Progent's experts can help your telecommuters to configure and debug IP voice platforms, visit VoIP support services for at-home workers.
Online Call Center Services for Small Businesses
Progent's Standard Help Desk Services provide a comprehensive service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, managing responsibility, remote desktop control, status tracking, problem solving, and and metrics. Intended for small businesses with few if any dedicated supprt personnel for desktop issues, Progent's Help Desk Services provide remote support at a significant discount off Progent's normal desktop troubleshooting rates. Progent also offers rapid on-demand escalation to subject matter consultants to resolve the most issues. To learn more, refer to Progent’s online desktop Call Center services for small organizations.
Progent's Online Consulting and Training Support for Office Word and Microsoft 365 Word
Progent's Office Word and Microsoft 365 Word consultants can provide a wide range of affordable remote consulting services to help your organization to maintain your existing Microsoft Word solution or help you to upgrade to a newer version of Office Word. Services offered by Progent's Word experts include VBA programming, identifying and fixing compatibility problems between different releases of Word, interfacing Word with other Office applications like Office Excel and Microsoft Outlook or with third-party platforms and plug-ins,network enhancements for dependable. reliable cloud access, security and compliance support, and smart phone integration, and online Office Word training classes tailored for your special requirements.
Progent's 24x7 Ransomware Hot Line
Progent's Ransomware 24x7 Hot Line is designed to guide you to take the urgent first step in mitigating a ransomware assault by containing the malware. Progent's remote ransomware engineer can help you to identify and isolate infected devices and guard undamaged resources from being penetrated. If your network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
Contact a Progent Computer Support Expert
To learn how to get in touch with a Progent network consultant for online or onsite support, phone
An index of content::
Programming Company Power BI on Azure VMs
Programming Firms Power BI Data Prep
Progent's Power BI experts can assist your business to plan, install, manage, enhance or debug your Power BI solution. Progent's database experts can help you to prep your source data for Power BI visualizations. Progent can help you implement and administer an onsite, cloud based, or hybrid network model to run Power BI.
2900 Router Technical Support
IOS XE Software Network Consultants
Cisco has designed a full product line of routers including routers built to deliver the security, bandwidth, and reliability required by organizations ranging from small businesses to global enterprises and ISPs. Cisco routers feature support for redundancy, transparent failover, and redundant power for improved fault tolerance and network uptime. Progent can help you select and configure Cisco routers to establish a solid infrastructure for your network and to make it economical to grow as you add new users, open new offices, deploy new services, extend your network to customers and partners, and manage an increasingly mobile workforce. Progent offers expertise in a variety of routers powered by Cisco's IOS operating system, including Cisco's 800 family of small business routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, Cisco CRS Carrier Routing System for the network core, as well as older 3600 and 3700 Routers.
Immediate Microsoft SQL Server 2008 Remote Support
SQL 2008 Analysis Services Consultancy
Microsoft SQL Server 2008 offers indispensable, standardized tools to IT professionals and network users, lessening the difficulty of creating, integrating, managing, and accessing enterprise data and database programs on platforms ranging from handheld devices to enterprise data systems. The sophistication and integration requirements of Microsoft SQL Server 2008 require an IT consulting firm with real-world experience and broad knowledge in planning and deploying data-driven, end-to-end business technology applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft integration, ensures you success in planning, deploying and managing Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET platform.
Consulting Services Exchange 2013 Disaster Recovery
Exchange 2013 Outlook Web App Online Support Services
Exchange Server 2013 incorporates significant improvements to the functionality of Exchange Server 2010 and delivers important new features plus a redesigned architecture. These enhancements affect vital areas such as ease of administration, availability, security and compliance, cost of ownership, teamwork, scalability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consultants can help you evaluate the possible advantages of upgrading to Exchange 2013, create an efficient test and rollout strategy, and train your IT team to maintain your Microsoft Exchange 2013 environment. Progent can also provide affordable remote support and management services for Exchange 2013.
Case Study MOM
Operations Manager Case Study
Before Progent's MOM-based solution, system problems were handled reactively, once users were impacted by them. With the help of proactive, automated alerts and trend reports created by Microsoft Operations Manager, Progent can now anticipate network troubles before they becomes critical enough to disrupt network availability. Because of Microsoft Operations Manager, Progent can deal with looming problems before customers are aware that the problems exist. Progent offers help for MOM 2005 and Microsoft Operations Manager 2000 to offer small company IT systems enterprise-class service continuity, security and productivity.
Immediate SharePoint Support and Help
Network Engineer Office SharePoint Server 2016
Progent's Microsoft-certified experts can provide small and midsize companies computer consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, groups and data. SharePoint Portal Server offers a common spot for your workers or customers to access, manage, share and interact with useful information, documents, and applications and to interact with one another. It enables faster and more intelligent decisions, more effective sharing across teams and more economical business processes. The main objective of SharePoint Server is to gather together, in a productive way, all of the diverse sources of information available inside and outside a business network. Windows SharePoint Services join employees, customers, workgroups and major tasks with the information they've created in a way that makes data easy to find, retrieve and re-use.
Exchange 2010 Migration Specialists
Exchange 2007 to Exchange 2010 Upgrade Professionals
Progent's Microsoft-certified consultants can provide affordable remote and on-premises support to implement your upgrade to Exchange Server 2010, generate extensive documentation of your new email system, train your IT staff and end users to get them ramped up quickly on Exchange Server 2010, and provide ongoing management services and technical help. Progent's consultants can also help you upgrade from Microsoft Exchange 2010 to Exchange 2013 or Exchange 2016.
At Home Workers Support and Integration
Network Engineer Helpdesk for Remote Workers
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Proxim Support
Wireless Internet Consultants
Progent's Wireless Consulting Services provide a fast, affordable option for companies of any size to integrate, manage and repair cutting edge wireless connectivity technology. For 802.11n and the latest 802.11ac wireless networks, Progent can help you design and deploy hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For mobile messaging and online applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Consultant Services SCOPIA Video Conferencing
Professionals Cisco TelePresence System 3210
Progent can provide the support of a certified consultant with an extensive background integrating technology from the leading telepresence providers including Cisco/Tandberg, Polycom, LifeSize and Radvision and can assist your company to plan, configure, expand, or troubleshoot a video conferencing environment that preserves your investment and maximizes the business value of your information network. Progent also offers the expertise of network infrastructure consultants able to help companies of any size to create and troubleshoot a network that delivers the speed, reliability, security, and scalability you need to accommodate your telepresence solution.
Cisco ASA and VMware Specialist
Cisco Firewall integration Consulting
Progent's Cisco-Premier network experts offer experienced PIX Firewall consulting services covering design, integration and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector attack protection, and safe connectivity services. Ranging from small, easy-to-install desktop devices for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a healthy level of security, speed and availability for business networks of all sizes. PIX firewalls are build around a hardened, purpose-built platform, PIX OS, avoiding potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and networking services, including powerful application-aware firewall services, VoIP and multimedia security, site-to-site and remote-access IPsec VPN networking, intelligent access services, and flexible management tools. Progent's network consultants can show you how to choose and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Dynamics NAV Support Services
Dynamics NAV MRP Programmer
Dynamics 365 Business Central (previously, formerly} called Microsoft Dynamics NAV and Navision) provides small and midsize businesses a unified platform for financial management, inventory control, operations control, capacity planning, procurement, sales, supply chain, and advanced analytics. Progent's Dynamics 365 Business Central/NAV consultants can help you to manage your legacy Dynamics NAV system or migrate smoothly to a cloud-hosted, local, or hybrid deployment model.
Azure AD Privileged Identity Management Network Consultants
Emergency Windows Active Directory On-site Technical Support
Progent can assist you to design and carry out a smooth migration from on-premises Active Directory to cloud-hosted Azure AD or to a hybrid solution that deploys Azure AD DS and AD Connect to unify identity services across on-premises and Azure assets.
Network Engineer Catalyst Switching
Cisco IOS XE Integration Support
With the Catalyst line of switches for small and medium-sized companies, Cisco allows companies to gain all the advantages of bringing intelligence to their IT infrastructures. Cisco's switch product line makes it possible to deploy capabilities to make your network infrastructure highly available to handle time-critical requirements, expandable to facilitate future growth, secure enough to protect restricted data, and capable of differentiating and managing traffic flows to optimize system operations. Progent's CCIE and CCNP certified engineers can show you how to pick out and integrate Cisco Catalyst switches that make sense for your business. In addition, Progent's CISM and CISA certified security consultants can show you how to develop a strategic security plan and configure Cisco switches so they powerfully support your security strategy. Cisco Catalyst switches that Progent provides expertise for include the Cisco Catalyst 2950 switches, Catalyst 3750 switches, Catalyst 4900 switches, and Cisco Catalyst 6500 switches.
Microsoft 365 Migration Remote Consulting
Top Ranked Office 365 Publisher Integration Integration
Progent can help you to evaluate the wealth of subscription options offered with Microsoft 365, formerly branded Office 365, and configure your network with Microsoft 365 so you derive maximum business value. Progent offers expertise with cross-vendor networks that include Windows, macOS, and Linux technology. Progent can also help your business to create and maintain hybrid networks that transparently combine local and cloud-based resources.
Engineers ransomware removal and data recovery
Phobos ransomware hot line Consultancy
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist your business to halt the spread of an ongoing ransomware breach. Call 800-462-8800
Top Rated Microsoft Teams Migration Engineer
Microsoft Teams compliance Specialist
Progent can help your business to design a migration to Microsoft Teams from Skype for Business Online or Lync Server and install, administer, and debug a cloud or hybrid deployment of Microsoft Teams. Progent can assist you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint, and your phone infrastructure.
At Home Workforce Helpdesk Integration
Work at Home Helpdesk Online Support
Progent can provide small and mid-size organizations supplemental or fully outsourced Help Desk call center support services for telecommuters.
Branch Office Consultant Services
Branch Office Support and Integration
Years of background delivering Microsoft support and Cisco network consulting has enabled Progent to develop a unique ability for supporting branch offices that require IT service with the flexibility associated with with small organizations but which offers professional communications, complete documentation, and compliance with enterprise IT protocols. If your corporation maintains a sales office situated anywhere in or any area covered by Progent's engineers, Progent can offer a broad array of onsite and remote IT consulting services and system design assistance.
Migration Consultants Exchange 2000 Upgrade
Online Support Services Microsoft Exchange
Progent is one of the most experienced network support firms for integrating email solutions based on Exchange 2000. Progent is skilled in helping small companies get the full advantages of Exchange Server 2000 under typical situations including updating from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and outsourcing your Microsoft Exchange 2000 Server support.
Consultancy Exchange 2007 Server
Microsoft Exchange Computer Engineer
Progent's Microsoft certified consultants can show you how to define and implement a smooth in-place Exchange Server 2007 upgrade strategy that minimizes network disruption, reduces ongoing support demands, and makes your Exchange Server 2007 easy to administer. For complicated multi-server or multi-site upgrades, Progent offers the knowledge and experience to finish your project quickly and affordably. Progent's Exchange 2007 support, troubleshooting, and design offerings include assistance with the integration of third-party enhancements of Exchange 2007 Server that are in keeping with your business goals.
Microsoft PowerPoint for Mac Training
Office Excel for Mac Education
Progent can provide onsite training designed for individuals who wish to expand their understanding of the Apple macOS and OS X platform, Mac computers, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide customized group or one-on-one online classes for Mac applications.
Urgent Azure Active Directory Domain Services Professional
Immediate Microsoft AD Services
Progent can help you to plan and implement an efficient move from on-premises Active Directory to cloud-based Azure AD or to a hybrid solution that deploys Azure AD Domain Services and Azure AD Connect to unify identity and access management across on-premises and cloud assets.
Work at Home Cybersecurity Consultants
At Home Workforce Security Troubleshooting
Progent can help small and mid-size companies to set up security defense solutions and provide cleanup expertise needed to support teleworkers.
Wi-Fi Network Online Consulting
802.11ac Wi-Fi Network Consultant Services
Progent can show you how to design, deploy, manage, monitor, and troubleshoot an efficient Wi-Fi network architecture, recommend appropriate hardware and software, and integrate wireless access points, wireless bridges, antennas, wireless controllers, and other wireless accessories. Progent can also show you how to put together a thorough 802.11x network security strategy that is well integrated with the security plan for your entire business network.
Wireless LAN Remote Technical Support
Top Wireless Link Consultant
Progent's wireless professionals can help small businesses design, choose, evaluate, configure and support protected building-to-building wireless bridging products that integrate transparently into your IT network while offering a level of security that matches or excels wired connections. Progent offers experience in wireless LAN products from Cisco Aironet and Meraki, Proxim, and additional small business wireless providers and can show you how to identify and install the wireless link technology that align best your business requirements.
Urgent Microsoft Windows IT Outsourcing Firms
Consultancy Services Group Microsoft Office XP
Progent's IT outsourcing packages provide budget-friendly network support for small businesses. Whether it includes planning system architecture, setting up an internal Help Desk or outsourcing a one, rolling out a new e-mail platform, monitoring your network, or building a web-based business application, outsourcing your IT engineering services can contain expenses and eliminate risks, allowing network support expenses to grow in a more moderate and manageable manner than is feasible by assembling a bulky, all-purpose internal IT staff. Progent's Outsourcing White Paper and datasheets explain how Progent can enable you to create a secure and robust network foundation for your critical business software based on Windows such as Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.
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