For small business networks located throughout the state ofAlaska, Progent's Microsoft and Cisco authorized technicians can deliver remote phone support and troubleshooting to solve your computer system troubles quickly and cost effectively. Progent has developed top-notch expertise, sophisticated tools, and support knowledge bases to diagnose and repair IT problems without the cost and time delays associated with on-site service dispatches.

If yourAlaskabusiness is situated beyond the larger urban areas such asAnchorage, Juneau, or Fairbanks, your local network systems support options may be limited in skills, or not available during an emergency. This can result in a network environment that is unpredictable or causing wasted time due to technical issues continuing for too long. Progentís staff of seasoned network professionals average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a broad range of technical projects for a extensive range of clients. This means you get not only the technical know how needed for the task, but an expert with proven methods for applying those skills to deliver excellent network solutions.

GIAC-certified Information Assurance Consultants
Global Information Assurance Certification (GIAC) was established in 1999 to certify the skill of computer security professionals. GIAC certifications are acknowledged by businesses and government organizations all over the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants can provide expertise with any of the security capabilities covered under GIAC accreditation including evaluating infrastructure security mechanisms, event handling, intrusion detection, web application security and security information and event management (SIEM) solutions.

Simple Sign-on and Billing Structure
Progent's simple per-minute billing policy has no complex contracts, retainers or hidden charges. Many other support companies have minimum billable time or other additional charges that drive up service. For remote support from Progent during normal working hours, you pay only for the time spent resolving your issue. If it only requires ten minutes to solve your issue, then you only pay for ten minutes. For advance scheduled on-site service work booked more than 24 hours in advance, you pay only for the time when Progent's expert is actually on premises working on your issues. Just Progent's competitive by-the-minute rate. For emergency same-day on-site service calls, you might have to pay for our expertís travel time, but never an increased emergency rate. Because Progent maintains a large pool of expert consultants located within the entire service territory, an available engineer is usually near to assist. Progent can in addition dispatch on-premises technical support to the majority of zip codes in the United States within 24 hours of answering a service call. Progent's online support group has delivered assistance to small companies in every state (Refer to Progent's customer testimonials.)

Planning and Deployment Consulting for Cisco's Meraki Indoor and Outdoor Wireless Access Points
Progent's Meraki Wi-Fi access point consultants offer remote and onsite support to assist organizations of all sizes to design, install, manage, upgrade or debug Wi-Fi networks that include Cisco Meraki wireless access points. Progent can help you to configure and support Cisco's Meraki-based Wi-Fi infrastructure for environments that can range from a teleworker's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco technology including Catalyst, Nexus and Meraki switches, routers and ASA firewalls to create a cohesive ecosystem that provides identical connectivity, performance, security compliance, ease of management and uptime for wired and Wi-Fi clients irrespective of their location or computing device. (See Cisco Meraki switches consulting services.)

World-class Cisco Support from Experienced CCIE-certified Engineers
Progent can provide easy, immediate, and economical access to Cisco CCIE support professionals. Cisco Certified Internetwork Experts are highly-qualified network gurus who are awarded this top-level certification only through intense examination by Cisco. CCIEs are able to resolve even the most complex issues surrounding network planning, deployment, repair, and support. Progentís CCIE professionals work intimately with Cisco engineers in identifying problems with Cisco's IOS software and devising fixes or obtaining patches to resolve problems. Progent can provide quick contact with a CCIE by phone so that you are able to receive immediate help for tough network problems that are affecting worker productivity but are beyond the expertise of your local network service resources.

ProSight IT Asset Management for Network Documentation
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn about Progent's ProSight portfolio of managed IT services for small businesses.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to help assess your company's ability either to block or recover rapidly from a ransomware incident. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Cisco IOS software Update Consulting
If you incorporates Cisco appliances, you could be using an outdated release of IOS, the network OS powering virtually all Cisco router as well as the latest switches from Cisco. Cisco frequently publishes upgrades to IOS to correct problems, shore up security vulnerabilities, or improve features. Unfortunately, upgrading IOS or other Cisco OS platforms can be tricky, depending on your Cisco device and your system infrastructure. As an example, there could be limitations of local Flash storage that could cause a new software version to operate improperly. Progent's Cisco CCIE-certified network engineers can provide a wide selection of services related to updating Cisco IOS software or any other Cisco control software like IOS EX, CallManager or Unified Communications Manager (CUCM). Progent can run inventories of your router software, recommend sensible upgrades, prepare Cisco devices, transfer software images/, configure and test your Cisco software, optimize performance, resolve issues, and teach your network support managers how to take advantage of any important new functions.

Progent's Consulting and Training Services for Microsoft Office Word and Office 365 Word
Progent's certified Office Word and Office 365 Word consultants can provide a broad selection of affordable online support services to help you to manage your current Microsoft Word environment or assist you to upgrade to a current release of Microsoft Office Word. Services offered by Progent's experts include VBA software development, identifying and resolving compatibility problems between various releases of Word, integrating Word with other Microsoft Office applications such as Office Excel and Microsoft Outlook or with third-party platforms and plug-ins,infrastructure enhancements for dependable. reliable cloud access, security and compliance consulting, and smart phone integration, and online Office Word training customized for your special requirements.

Exchange 2010 Upgrade Support
Progent's Microsoft-certified Exchange 2010 Server consultants can assist you to manage and troubleshoot your current Exchange 2010 deployment or provide the assistance of certified Exchange 2016 professionals and Office 365 Exchange Online consultants to help you determine the value of upgrading to a modern release of Exchange that offers fast payback by increasing your workers' efficiency, cutting the expense of hardware and support, streamlining management, and consolidating your key communications platforms.

Team Approach to Service and Technical Issue Escalation
Information technologies have become ever more complex. At the same time, typical small office networks include software and hardware from many different vendors. All this makes network integration and maintenance increasingly difficult. It is impossible for even the most experienced engineer to have in-depth familiarity in all areas of computer technology, or extensive hands-on experience in the thousands of hardware and software brands, models, and revisions that small businesses include in their IT networks. Progent utilizes a collaborative methodology to computer consulting and relies on application experts to bring in-depth knowledge when necessary to solve the most intractable technical issues efficiently, at the lowest cost to you.

Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants can provide remote or onsite expertise to assist organizations of all sizes to plan, deploy, manage, update or troubleshoot Cisco Jabber environments and Cisco Unified CM infrastructure. Progent offers advanced expertise for the technologies that go into building a cohesive Cisco Jabber solution including Cisco network devicesand management software, Microsoft Office apps, Windows and Mac computers, Apple iOS and Google Android smartphones and tablets, SIP trunking, Wi-Fi systems, cyber security, cloud computing, telepresence systems, PBX products, business continuity, and the many other components of a modern collaboration solution.

Talk to a Progent Computer Consultant
To learn how to access a Progent computer support expert for remote or onsite expertise in #(state), call 1-800-993-9400 or go to Online Computer Support.



An index of content::

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    Progent's Windows Server 2016 disaster recovery consultants can help your organization to plan and deploy a disaster recovery system built around Microsoft's latest Failover Clustering tools including Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using industry-standard hardware, VM Load Balancing for enhancing the performance and fault-tolerance of Failover Clusters while reducing TCO and operational expenses, and Cloud Witness for fast, affordable deployment of a failover cluster quorum arbitration point.

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    Progent's UNIX family support services provide small companies and developers assistance with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent can give your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of experience offers you a convenient one-stop consulting firm to help you build and manage a protected and robust mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    If your company operates a UNIX, Linux, or Sun Solaris network or a mixed-platform network, Progent's CISM, CISSP and ISSAP-certified consultants can help your whole organization in a wide array of security areas such as security administration practices, security architecture and models, connection management systems and techniques, applications development security, operations security, physical security, communications, infrastructure and web security, and business continuity planning. CISM and ISSAP define the fundamental competencies and international standards of knowledge that network security managers are required to master. These certification provide IT management the assurance that those who have achieved their CISM, CISSP or ISSAP qualification have demonstrated the background and theory to offer effective security support and engineering services.

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    Progent's Microsoft-certified engineers can help you to streamline desktop change and update management by delivering expertise with administration tools such as Microsoft System Center Configuration Manager 2007, Systems Management Server 2003, and Windows Server Update Services.

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    Progent can help small and medium-size organization to plan, install, validate and maintain backup solutions for remote workers.

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    Progent can provide rapid remote access to Cisco CCIE networking consultants. Progent's CCIE consultants can link to your network via powerful remote support tools to provide quick and economical troubleshooting and repair of urgent network infrastructure issues.

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    Microsoft and Cisco Certified Expert Security Firms Postini

    Progent's Microsoft-certified professionals have over a decade of background providing unified communications solutions for customers ranging from small offices to large corporations. Progent offers affordable support for all editions of Exchange Server to enhance email and virus protection, configure high availability email environments, and implement remote and mobile email access. Progentís Exchange consulting services can help you in designing and implementing a migration from an outdated SMPT server or older Microsoft Email software such as Microsoft Exchange 2003 to Microsoft Exchange 2016 Server. In addition offers support for Windows 8, Windows 7, and Windows XP desktops using Office Outlook and can help you configure Microsoft Outlook Web App for all major browsers. For email virus protection, spam filtering and data data leak prevention, Progent offers Email Guard managed services.

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    Progent's certified Windows 2003 Server engineers offer network help and expert consulting services for the complete family of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Microsoft Windows Server 2000. Progent's Windows Server 2003 upgrade, integration, update, and support services include network design, deployment, project management, on-premises and off-site technical support and repair, Help Desk outsourcing, expert security consulting, turn-key outsourcing, and cost-effective co-sourcing.

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    Progent can assist your business to understand the many subscription plans available with Office 365 and configure your network with Office 365 in a way that delivers top business value. Progent offers expertise with cross-vendor environments that incorporate Windows, macOS or OS X, and Linux software. Progent can also help your business to create and maintain hybrid ecosystems that seamlessly combine on-premises and cloud resources.

  • Consultant Desktop Monitoring 24x7 Help and Support Automated Desktop Inventory
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  • Consultants Aironet 2800 Access Point Aironet 3600 Access Point Engineer
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  • Office Word troubleshooting Consult
    Office 365 Word Engineers

    Progent's Microsoft Office Word and Office 365 Word consultants can provide a wide selection of economical remote support services to assist your organization to maintain your existing Microsoft Word solution or assist you to move to a newer version of Office Word. Support available from Progent's experts include VBA software development, identifying and fixing compatibility issues between different releases of Office Word, integrating Word with other Microsoft Office apps such as Office Excel and Microsoft Outlook or with 3rd-party data sources and plug-ins,network enhancements for dependable. reliable cloud connectivity, security and compliance consulting, smart phone and tablet synchronization, and remote training sessions tailored for individuals or groups.

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  • Wireless Security Engineers
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    Progent offers consulting for security analysis software such as LANguard from GFI for performing a set of programmed network auditing scans to identify possible security problems. Progent has broad knowledge of network auditing tools and can show you how to understand audit reports and respond effectively. Progent can help you design protection into your business operations, configure scanning applications, plan and implement a protected network environment, and recommend policies to maximize the security of your IT system. Progent's security consultants are able to assist you to set up a firewall, design secure remote connectivity to email and data, and integrate VPN. Progent's certified security experts can also validate the protection of web applications and can conduct comprehensive information security tests of company-wide security to validate your company's compliance with key industry security standards such as FISMA, PCI, and ISO 17799.

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  • Juniper Junos Management Security Audits
    Juniper Junos CLI Cybersecurity Tech Services

    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

  • Firewall Protecting CISSP Security Audit Services Anchorage Muldoon Mall
  • Freelancing Jobs Network Engineer Pittsburgh California Microsoft Consulting Telecommuter Job Walnut Creek
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  • Support and Integration Office 365 IDFix
    Office 365 IDFix Online Troubleshooting

    Microsoft supports transparent hybrid environments that integrate Office 365 and on-premises Exchange systems. This permits you to have specific Exchange mailboxes hosted at your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can help you with any facet of designing, integrating and troubleshooting your hybrid Office 365 Exchange Online solution. Progent's Exchange specialists can deliver as-needed support to help you resolve stubborn technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange solution is completed on time and within budget.

  • MS SQL Server Development Firms SQL Server Replication Engineers
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    Progent can help you prepare and implement an efficient move to Microsoft Dynamics GP so that you retain your data, strengthen your protection, modernize your management reporting, take full advantage of Microsoft Office support, and minimize productivity interruption by designing and executing a sensible migration plan. Progent can also help train new Dynamics GP users so you don't waste productivity. Progent can improve your company reports and business analytics by offering Crystal Reports consulting, FRx assistance, and Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to produce specialized business software and eCommerce programs that work transparently with Dynamics GP 2010/Great Plains 2010.

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    Progent provided a wireless networking environment that allowed a school to increase productivity and avoid the ongoing expense of a dedicated link. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim bridge is designed for interfacing separate sites up to 2.5 miles apart and can reach even greater ranges. This wireless alternative offered better performance and reliability than simply amplifying the 802.11b wireless network, and since it uses the 5.8Ghz band it offered protection against local interference.

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    Cisco Cisco Unified Communications Manager, originally named CallManager, acts as the heart of Cisco's communications and collaboration platform. Cisco Unified CM and Unified CM Express (CME) provide an advanced IP-PBX by integrating closely with applications that include Cisco Unified CM IM and Presence Service, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's CCIE-certified network consultants can deliver effective and budget-friendly online and on-premises support to help organizations of any size to create and maintain Unified CM ecosystems by providing Cisco Unified Communications Manager integration and technical support consulting services that deliver maximum business value. Progent's consultants can assist with any aspect of Unified CM support and debugging in areas that include integrating Cisco Voice over IP phones and desktop Video phones, reviewing dial plans, setting up SIP trunking and PSTN support, installing Cisco ISR routers with CUBE support, creating Cisco UCS server failover systems for high availability, capacity planning, and integration with Microsoft Exchange Server and Skype for Business.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    Progent's Cisco-authorized IT consultants can show you how to create an economical, high availability Internet configuration architecture that can deliver non-stop Internet access via a wide range of high availability Internet access products and services including fault tolerant BGP, automatic fail-over, and multiple ISPs. Progent can provide CCIE consultants to help you utilize the most current technology for high availability Internet connectivity to create a cost-effective, completely redundant Internet network with automatic failover and other features to deliver fault tolerant Internet connections.

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    Progent offers affordable remote and onsite consulting to help companies to move any portion of their core IT resources to Google Cloud Platform (GCP). This can save time and equipment expense and allow access to Google's cutting edge AI and machine learning technology. Progent can assist your IT team with every aspect of Google Cloud Platform integration including requirements analysis, preparedness evaluation, architectural design, testing, deployment, administration, performance tuning, licensing management, disaster recovery mechanisms, and security and compliance.

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    Progent's Microsoft-certified consultants can assist organizations of any size to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage, and library resources; design, implement, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can assist your company to migrate from an older edition of System Center Virtual Machine Manager or from a third-party management platform, and Progent can help you to optimize and troubleshoot your existing SCVMM 2012 ecosystem so you get the highest possible return on investment.

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    Progent provides customers the services of consultants who have earned some of the IT industry's most prized credentials. Progent believes that clients deserve to be sure that their IT support providers have accredited testing as well as broad real-world backgrounds so that Progent's customers can engage Progent's support with confidence. Often, vendor credentials like the CCIE brings priority for substantially better vendor assistance than is offered to uncertified service providers, allowing Progent to deliver customers a better class of IT support. In addition, recognized certifications such as CISSP or ISSEP for IT security can aid enterprise clients to demonstrate compliance with regulatory demands by engaging the services of recognized IT professionals.

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    If your business runs a UNIX, Linux, or Solaris environment or a mixed-platform network, Progent's CISM and ISSAP-certified security specialists can help your entire enterprise in a broad array of security topics such as security management practices, security design and strategies, connection management products and methodology, applications development security, business processes security, hardware security, telecommunications, network and web security, and workplace recovery planning. CISA and CISM define the basic skills and worldwide standards of knowledge that information security managers are required to master. These certification give IT management the confidence that those who have earned their CISM or CISSP qualification have demonstrated the experience and theory to deliver effective security management and engineering services.

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    Small to mid-sized companies can now enjoy all the advantages of Operations Manager 2007 and also have quick access to Progentís Microsoft and Cisco Premier network support professionals. With Progent's economically priced IT service programs, small and midsize businesses can select a simple Microsoft System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package. Progent supports System Center Operations Manager 2007 to provide small company information systems enterprise-class availability, protection, and performance.

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  • Dynamics GP Integration Manager Services
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    Progent's background providing Microsoft .NET support and SQL Server help, and Progent's programming experience with VBasic, XML, and additional developer platforms enable Progent to create custom mission-critical programs and eCommerce solutions that operate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains management reporting services can show you how to design reports that allow you to analyze your business more thoroughly, turning uncooked data into valuable insights into your company and customers.

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  • Teleworker Security Technical Support Services
    Offsite Employees Security Remote Support Services

    Progent can assist small and mid-size businesses to configure endpoint device security defense systems and provide response services for work-from-home employees.

  • Windows Server 2008 DirectAccess IT Services Windows Server 2008 R2 Configuration
  • Anchorage, AK, Juneau, AK, Fairbanks, AK, Ketchikan, AK Technology Consultancy Firm
  • Windows Server 2016 Workgroup clusters Configuration Windows Server 2016 Workgroup clusters Network Consultant

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