For small company network systems located anywhere in the state of Alaska, Progent's Microsoft qualified engineers can provide phone support and troubleshooting to solve your computer system issues quickly and cost effectively. Progent has developed enterprise-level skills, advanced software tools, and support databases to identify and repair IT problems while avoiding the expense and time delays associated with onsite technical service dispatches.

If your Alaska business is situated outside of the larger metropolitan areas such as Anchorage, Juneau, or Fairbanks, your nearby computer support options may be limited in technical expertise, or unavailable during a crisis. This results in a computer network that is unusable or causing efficiency loss due to technical problems going unresolved for too long. Progent’s group of expert network consultants average more than 10 years of real-world IT industry experience, in the trenches of network systems support, performing a extensive range of technical projects for a varied range of clients. This means you get not just the technical skills needed for the job, but a consultant with demonstrated methods for applying that expertise to assist with cost effective network solutions.

ProSight IT Asset Management for Organizing Network Documentation
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn about Progent's ProSight portfolio of managed IT services for small and mid-size businesses.

CISM-certified Cybersecurity Management Consultants
Progent offers the expertise of CISM Premier cybersecurity management experts. The Certified Information Security Manager (CISM) organization defines the basic capabilities and international standards of performance that IT security professionals are required to learn. It provides executive management the confidence that consultants who have earned their CISM credential possess the experience and knowledge to deliver efficient security management and consulting services.

Easy Sign-on and Pricing Model
Progent's simple per-minute billing model requires no complicated contracts, retainers or hidden fees. Many other companies have minimum charges or other extra charges that drive up support costs. For remote support from Progent during regular business hours, you only get billed for the actual time spent working on your issue. If it only requires ten minutes to solve your problem, then you only pay for ten minutes. For regularly scheduled on-site service work booked more than twenty-four hours in advance, you are charged only for the time when a Progent expert is actually on-site working on your problems. Just Progent's value priced per-minute rate. For urgent same-day on-site service calls, you may be charged for our consultant's travel time, but not a higher emergency rate. Since Progent has a large pool of expert consultants located throughout the entire service territory, an available expert is typically close by to help. Progent can in addition offer on-premises service to most zip codes in the U.S. within 24 hours of receiving a service call. Progent's online technical support group has provided assistance to small companies in every state (See Progent's customer testimonials.)

Oracle Database Administration Support and Application Development
Progent can provide affordable access to an Oracle consultant for Oracle DBA services or an Oracle software developer. Progent can assist you to develop efficient mechanisms for critical Oracle database administration activities such as performance tuning, backup and restore strategies, and database security, or mentor your IT staff to follow industry best practices for simplifying major management procedures. Progent can in addition provide the support of a PL/SQL programmer to help you to build, tune, troubleshoot, or port Oracle applications that can vary from forms to database-powered web sites. Progent has experience with SQL Developer, SQL *Plus, and JDeveloper and can also assist you to optimize existing SQL code using Oracle's SQL Tuning Advisor and SQL Access Advisor.

Android Smartphone Integration
Progent's Android smartphone and tablet integration consulting services have extensive background delivering remote and on-premises assistance for businesses of all sizes who need to incorporate Android phones into their IT networks so that mobile clients can communicate and collaborate from anywhere. Progent offers the range of skills to solve technical issues that span numerous manufacturers and that represent a combination of older and current technology. Progent offers cost-effective remote consulting to help you with any stage of planning, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can deliver occasional technical support to help you to resolve particularly challenging technical problems, or Progent can provide outsourced or co-sourced project management support to ensure that you finish major IT projects on time and within budget. Progent can assist with on-premises, cloud-based, or hybrid networks and can provide expertise with all major operating systems, apps, management tools and hardware infrastructure. Progent also offers customized group or individual classes to show you how to manage and operate Android phones and tablets efficiently.

Wi-Fi Site Survey
Progent’s Wireless Site Survey assists you to plan and implement a WiFi LAN customized for your environment, offering you a WLAN that has the coverage, performance, capacity, QoS, data protection, and hand-off ability your company requires. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more detailed onsite service. Progent’s on-premises wireless survey includes onsite walkthroughs, RF and security assessment of your current wireless network, evaluation of your site's layout, measuring for RF contention, signal propagation modeling, selection of the best placement for client-requested Wireless Access Points (WAPs) such as Aironet access points, Cisco Meraki cloud-managed APs and Apple AirPort equipment, and a detailed document describing the new wireless network.

Microsoft Virtual Desktop Consulting Services
Microsoft's desktop virtualization solutions reduce the work required for network managers to set up software programs so they are standardized throughout an entire workforce, provide the ability to control access to business information, and allow quick deployment of new or updated desktops. In Windows Server 2016, the Terminal Services tool has been enhanced and named Remote Desktop Services (RDS). Microsoft's innovative Virtual Desktop Infrastructure (VDI) that powers RDS streamlines desktop connectivity, enhances responsiveness, strengthens security, centralizes administration, and offers an almost transparent user experience. Progent's desktop virtualization consultants can assist you to evaluate the strategic benefits of Microsoft's virtual desktop solutions, set up pilot and on-line deployments, improve your network infrastructure to accommodate virtualized clients effectively, assess and remediate security problems, and train your network administrators to utilize best practices to gain a fast ROI from desktop virtualization.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so all looming problems can be resolved before they can impact your network. Learn about the complete ProSight line of low-cost managed services for small businesses.

Online Desktop Call Center Services for Small Businesses
Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, managing accountability, screen sharing, progress tracking, problem solving, and and metrics. Designed for smaller businesses with few if any dedicated service technicians for desktop issues, Progent's Help Desk Services provide remote support at a significant discount off Progent's normal desktop support rates. Progent can also provide rapid as-needed escalation to subject matter consultants to resolve challenging problems. To learn more, see Progent’s remote Help Desk services for small organizations.

Planning and Deployment Support for Microsoft Skype for Business Server
Progent's Microsoft-certified Skype for Business experts can provide online and on-premises consulting services for organizations of any size to evaluate the costs/benefits of migrating to Skype for Business from any version of Lync Server or Microsoft Office Communications Server. Progent can help you to plan an on-premises, cloud-based or hybrid deployment; interface Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Office 365; set up HA mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and interface with other collaboration platforms such as Cisco UC. Progent's certified information security consultants can help you create and validate a security strategy for your Skype for Business deployment that is compliant with government and industry standards.

Expert Wireless Engineering and Support Services
Progent's wireless solutions consultants have broad backgrounds in the implementation and support of wireless information technology and can help your IT team to plan, install, administer and troubleshoot wireless solutions that are compliant, resilient, expandable, easy to manage and use, able to handle your vital applications, and seamlessly integrated into hybrid cloud environments. Online and on-premises expertise available from Progent cover a selection of wireless solutions such as smartphone integration, Wi-Fi network design and installation, Wi-Fi site surveys, Cisco wireless IP phone configuration and troubleshooting, and building-to-building wireless connections.

Progent's Client Testimonials
Progent has delivered remote or on-premises IT support service to companies in each state in the United States. Many of these clients have shown their high regard for Progent in the form of testimonials to the quality of Progent's service personnel. Take a look at Progent's customer testimonials to learn what people say about the high level of Progent's IT services

Barracuda Backup Cloud and Offsite Backup and Disaster Recovery
Barracuda Backup is an affordable, subscription-based backup and disaster recovery platform for small and mid-size businesses. A Barracuda Backup deployment can include a purpose-built physical appliance built by Barracuda or a software-based appliance with comparable features but which utilizes your existing storage infrastructure. Barracuda Backup protects critical company data generated on-premises, at one or multiple remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a broad array of consulting support services to help you to design, integrate, manage and repair a backup and disaster recovery system built on Barracuda technology. For details, go to Barracuda Backup and disaster recovery consultants.

Altaro VM Backup Solutions for Data Protection and Disaster Recovery
Altaro VM Backup provides small and mid-size businesses a reliable and affordable solution for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud architectures and also enables low-cost cloud backup to Azure Block Blob storage. Headline features include industry-leading Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup spacing as short as five minutes for minimizing your Recovery Point Objective (RPO), military-grade encryption, item-level restore capability for individual files and emails, extensive support for Windows Server CSV and for VMware vCenter for managing large-scale environments, and the ability to leverage Microsoft VSS technology to back up live virtual machines without downtime. Progent is an Altaro partner and can provide a wide range of consulting services to help you to plan, install, manage and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup software. For details, visit Altaro VM Backup Certified Consultants.

Get in Touch with a Progent Computer Support Expert
To see how to get in touch with a Progent computer consultant for remote or on-premises assistance in , call 1-800-993-9400 or visit Online Computer Help.