For small business networks located throughout the state ofAlaska, Progent's Microsoft and Cisco authorized technicians can deliver remote phone support and troubleshooting to solve your computer system troubles quickly and cost effectively. Progent has developed top-notch expertise, sophisticated tools, and support knowledge bases to diagnose and repair IT problems without the cost and time delays associated with on-site service dispatches.
If yourAlaskabusiness is situated beyond the larger urban areas such asAnchorage, Juneau, or Fairbanks, your local network systems support options may be limited in skills, or not available during an emergency. This can result in a network environment that is unpredictable or causing wasted time due to technical issues continuing for too long. Progentís staff of seasoned network professionals average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a broad range of technical projects for a extensive range of clients. This means you get not only the technical know how needed for the task, but an expert with proven methods for applying those skills to deliver excellent network solutions.
GIAC-certified Information Assurance Consultants
Global Information Assurance Certification (GIAC) was established in 1999 to certify the skill of computer security professionals. GIAC certifications are acknowledged by businesses and government organizations all over the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants can provide expertise with any of the security capabilities covered under GIAC accreditation including evaluating infrastructure security mechanisms, event handling, intrusion detection, web application security and security information and event management (SIEM) solutions.
Simple Sign-on and Billing Structure
Progent's simple per-minute billing policy has no complex contracts, retainers or hidden charges. Many other support companies have minimum billable time or other additional charges that drive up service. For remote support from Progent during normal working hours, you pay only for the time spent resolving your issue. If it only requires ten minutes to solve your issue, then you only pay for ten minutes. For advance scheduled on-site service work booked more than 24 hours in advance, you pay only for the time when Progent's expert is actually on premises working on your issues. Just Progent's competitive by-the-minute rate. For emergency same-day on-site service calls, you might have to pay for our expertís travel time, but never an increased emergency rate. Because Progent maintains a large pool of expert consultants located within the entire service territory, an available engineer is usually near to assist. Progent can in addition dispatch on-premises technical support to the majority of zip codes in the United States within 24 hours of answering a service call. Progent's online support group has delivered assistance to small companies in every state (Refer to Progent's customer testimonials.)
Planning and Deployment Consulting for Cisco's Meraki Indoor and Outdoor Wireless Access Points
Progent's Meraki Wi-Fi access point consultants offer remote and onsite support to assist organizations of all sizes to design, install, manage, upgrade or debug Wi-Fi networks that include Cisco Meraki wireless access points. Progent can help you to configure and support Cisco's Meraki-based Wi-Fi infrastructure for environments that can range from a teleworker's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco technology including Catalyst, Nexus and Meraki switches, routers and ASA firewalls to create a cohesive ecosystem that provides identical connectivity, performance, security compliance, ease of management and uptime for wired and Wi-Fi clients irrespective of their location or computing device. (See Cisco Meraki switches consulting services.)
World-class Cisco Support from Experienced CCIE-certified Engineers
Progent can provide easy, immediate, and economical access to Cisco CCIE support professionals. Cisco Certified Internetwork Experts are highly-qualified network gurus who are awarded this top-level certification only through intense examination by Cisco. CCIEs are able to resolve even the most complex issues surrounding network planning, deployment, repair, and support. Progentís CCIE professionals work intimately with Cisco engineers in identifying problems with Cisco's IOS software and devising fixes or obtaining patches to resolve problems. Progent can provide quick contact with a CCIE by phone so that you are able to receive immediate help for tough network problems that are affecting worker productivity but are beyond the expertise of your local network service resources.
ProSight IT Asset Management for Network Documentation
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn about Progent's ProSight portfolio of managed IT services for small businesses.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to help assess your company's ability either to block or recover rapidly from a ransomware incident. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Cisco IOS software Update Consulting
If you incorporates Cisco appliances, you could be using an outdated release of IOS, the network OS powering virtually all Cisco router as well as the latest switches from Cisco. Cisco frequently publishes upgrades to IOS to correct problems, shore up security vulnerabilities, or improve features. Unfortunately, upgrading IOS or other Cisco OS platforms can be tricky, depending on your Cisco device and your system infrastructure. As an example, there could be limitations of local Flash storage that could cause a new software version to operate improperly. Progent's Cisco CCIE-certified network engineers can provide a wide selection of services related to updating Cisco IOS software or any other Cisco control software like IOS EX, CallManager or Unified Communications Manager (CUCM). Progent can run inventories of your router software, recommend sensible upgrades, prepare Cisco devices, transfer software images/, configure and test your Cisco software, optimize performance, resolve issues, and teach your network support managers how to take advantage of any important new functions.
Progent's Consulting and Training Services for Microsoft Office Word and Office 365 Word
Progent's certified Office Word and Office 365 Word consultants can provide a broad selection of affordable online support services to help you to manage your current Microsoft Word environment or assist you to upgrade to a current release of Microsoft Office Word. Services offered by Progent's experts include VBA software development, identifying and resolving compatibility problems between various releases of Word, integrating Word with other Microsoft Office applications such as Office Excel and Microsoft Outlook or with third-party platforms and plug-ins,infrastructure enhancements for dependable. reliable cloud access, security and compliance consulting, and smart phone integration, and online Office Word training customized for your special requirements.
Exchange 2010 Upgrade Support
Progent's Microsoft-certified Exchange 2010 Server consultants can assist you to manage and troubleshoot your current Exchange 2010 deployment or provide the assistance of certified Exchange 2016 professionals and Office 365 Exchange Online consultants to help you determine the value of upgrading to a modern release of Exchange that offers fast payback by increasing your workers' efficiency, cutting the expense of hardware and support, streamlining management, and consolidating your key communications platforms.
Team Approach to Service and Technical Issue Escalation
Information technologies have become ever more complex. At the same time, typical small office networks include software and hardware from many different vendors. All this makes network integration and maintenance increasingly difficult. It is impossible for even the most experienced engineer to have in-depth familiarity in all areas of computer technology, or extensive hands-on experience in the thousands of hardware and software brands, models, and revisions that small businesses include in their IT networks. Progent utilizes a collaborative methodology to computer consulting and relies on application experts to bring in-depth knowledge when necessary to solve the most intractable technical issues efficiently, at the lowest cost to you.
Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants can provide remote or onsite expertise to assist organizations of all sizes to plan, deploy, manage, update or troubleshoot Cisco Jabber environments and Cisco Unified CM infrastructure. Progent offers advanced expertise for the technologies that go into building a cohesive Cisco Jabber solution including Cisco network devicesand management software, Microsoft Office apps, Windows and Mac computers, Apple iOS and Google Android smartphones and tablets, SIP trunking, Wi-Fi systems, cyber security, cloud computing, telepresence systems, PBX products, business continuity, and the many other components of a modern collaboration solution.
Talk to a Progent Computer Consultant
To learn how to access a Progent computer support expert for remote or onsite expertise in #(state), call 1-800-993-9400 or go to Online Computer Support.