For business computer networks located within the state ofAlabama, Progent's Microsoft authorized professionals can deliver remote phone support and troubleshooting to resolve your network systems problems quickly and cost effectively. Progent has acquired enterprise-class expertise, advanced software tools, and support databases to identify and resolve network problems without the cost and time delays normally associated with in-person technical service visits.

If yourAlabamacompany is located outside of the larger metro areas such asBirmingham, Birmingham, Mobile, or Huntsville, your nearby computer support options may be limited in expertise, or unavailable during a crisis. This results in a office network that is unstable or causing wasted time due to technical problems going unresolved for too long. Progentís staff of seasoned network consultants average more than twelve years of real-world IT industry experience, in the trenches of network systems support, performing a large range of technical tasks for a extensive range of clients. This means you get not only the technical competency needed for the task, but a consultant with field proven methods for applying that expertise to assist with affordable network solutions.

Project Server Setup and Support
Progent's Microsoft Project Server and Project Online consultants offer comprehensive remote and onsite support services for Project Server as well as for all Microsoft platforms that integrate closely with Project Server. Consulting support services offered by Progent include Microsoft Project Professional planning and support, SharePoint Server 2013 design and configuration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 troubleshooting,Office Excel and Microsoft Office 365 Excel application support, plus Office PowerPoint and Visio online classes. Progent offers access to Cisco-certified CCIE engineers to help you to enhance your environment to support local, branch office, home-based, and mobile workers so they can utilize Project Server to work together securely and productively. Progent's security consultants can assist your IT team to define and enforce security policies that safeguard sensitive business information without interfering with the productive sharing of authorized information.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting outsourcing service offers complete hosting of a small organization's production servers in a solution that delivers the highest level of availability and expandability and is also simple to move to another host. Progent's Private Cloud hosting and management options are built on mature virtualization platforms that enable small and midsize companies with mixed- platform environments to save dramatically on the expense of capital equipment, system support, and IT management while achieving world-class fault tolerance and an unprecedented degree of vendor flexibility. Learn about Progent's ProSight portfolio of managed services for small and mid-size organizations.

Full Portfolio of Security Services
Progent's , CISSP, CISM, and ISSAP certified security engineers can help you to perform complete security assessments, recover quickly from attacks, configure firewalls, set up secure mechanisms for off-site and mobile access, deploy spam and virus filtering and email encryption, and create a company-wide security strategy built around round-the-clock automated monitoring. Progent's ProSight suite of managed security monitoring services includes ProSight Active Security Monitoring (ASM) for behavior-based threat detection and ProSight Enhanced Security Protection for unified endpoint security.

NetApp MetroCluster Disaster Discovery Solutions
NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering along with synchronous replication to deliver fast, zero RPO disaster recovery between sites located as far as 185 miles (300km) away from one another. Progent can provide access to a certified NetApp MetroCluster expert who can assist your business to plan, deploy, manage, update, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster environment that meets your functional requirements and budget. Progent can ensure you follow best practices for installing your MetroCluster environment by delivering guidance with tasks such as assigning shelf IDs, determining plexes layout, provisioning FlexVol volumes, setting up NetApp Snapshot, provisioning switches, designing a tiebreaker, designing a TCP/IP configuration replication network, and verifying your DR solution to prove compliance with information assurance standards and regulatory mandates.

Expertise for Managing the Endpoints of Your Telecommuters
Progent can help small and mid-size businesses to configure centralized remote endpoint management and monitoring solutions for administering endpoint devices operated by offsite workers. To learn about ways Progent can assist you to manage and monitor the endpoints of your at-home workforce, see solutions for managing the endpoints of your at-home workers.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover rapidly after a ransomware attack. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Data Protection Solutions for Teleworkers
Progent can help small and mid-size companies to plan, implement, verify and troubleshoot backup/recovery solutions to support a remote workforce. To find out about Progent's data protection services for a remote workforce, go to backup/recovery expertise for a remote workforce.

Active Directory Design and Troubleshooting Consulting
Progent's Microsoft-certified Active Directory experts have extensive experience troubleshooting complex Active Directory issues such as server replication problems, multi-domain partition configurations, corrupted Active Directory objects, removal of beta application configuration objects in on-line Active Directory environment, and repair of unsuccessful installations of Active Directory and AD-enabled applications. Progent is also experienced in working with ďexpert onlyĒ Active Directory tools like ADSIEDIT, DCDIAG and NETDIAG. Progent can also recommend configuration techniques that address key areas such as AD naming conventions, hierarchical model, IT management model, use and structure of group policy objects, plus security and auditing specifications. Progent can also anticipate the implications of server and service implementations on capability and performance. Progent can help businesses to design and install configurations of AD Domain Services by providing Windows Server 2012 R2 consulting services and Windows Server 2016 hybrid cloud solutions.

Planning Deployments of Cisco's Managed Switches
Progent's Cisco-certified CCIE network technology consultants can provide world-class remote and onsite support for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for applications that range from small or midsize companies and campus networks to giant data centers and public clouds. Progent can show you how to deploy Cisco's rapidly evolving switch technology to realize the throughput, expandability, resilience, virtualization, data protection and ease of management needed by your organization. For information about Progent's support for Cisco's extensive family of Catalyst switches, see Catalyst switch consulting services. For details about Progent's consulting services for Cisco's Nexus Series of data center switches, see Nexus switch support. For details about Progent's support services for Cisco Meraki switches, visit Meraki switches integration.

Planning and Support Expertise for System Center 2012 Operations Manager (SCOM 2012)
Progent's Microsoft-certified Microsoft SCOM 2012 consultants have more than a decade of background designing, implementing, enhancing and troubleshooting SCOM environments and can provide companies of all sizes advanced remote or on-premises consulting services for SCOM 2012. Progent can help you to plan an architecture for SCOM 2012 servers that delivers the performance and availability required to monitor your datacenter efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to install and tune Microsoft SCOM 2012 management packs according to best practices for monitoring network infrastructure and both Microsoft and third-party apps and services. Also, Progent can deliver fast online or on-premises technical support to assist you to remediate critical problems detected by SCOM 2012. Progent can also provide Microsoft System Center 2016 Operations Manager consulting services to assist your organization to migrate cost-effectively from SCOM 2012 to SCOM 2016.

64-bit Computing Migration Help
Progentís 64-bit upgrade support specialists can assist you to update your servers and workstations efficiently from 32 to 64 bits. Progent can help you to understand the risks and benefits of moving to 64-bit processing, plan a cost-effective upgrade process that reduces business interruptions, and deliver timely online support to assist you to install 64-bit software and application programs on your current computers. Progent's Microsoft-premier engineers can assist your company to install the 64-bit editions of Microsoft products such as Windows Server, SQL Server, Windows 10, and Office Excel.

Get in Touch with a Progent Computer Support Expert
To see how to contact a Progent network support expert for remote or on-premises help, call 1-800-993-9400 or go to Online Computer Help.



An index of content::

  • 24-Hour CCIE Expert Certified Cisco DNA Center Integration Cisco DNA Center IT Services
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    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size company deploy and support Ciscoís security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are simple to manage and provide the flexibility to evolve with your changing business requirements. Progentís Cisco-Certified network experts are familiar with Ciscoís complete family of products aimed at preventing data pilfering, virus and worm assaults, Denial of Service attacks, and other threats to your network. Progent can help you integrate Cisco technology to achieve safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central client access control foundation for user certification, permissions, and tracking from a graphical Web interface.

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    Progentís Microsoft-certified consultants can help your organization to enhance your desktops from 32 to 64 bits. Progent can help you to calculate the risks and advantages of upgrading to 64-bit PC desktop processing, plan an efficient upgrade strategy that reduces business interruptions, and offer inexpensive, professional remote help to assist your company to install 64-bit PC desktop software and application software on your current computers.

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    The Contact Center service delivery model used by Progent's Technical Response Center gives small businesses an affordable alternative to reliance on freelance service individuals by offering broad technical knowledge accessible to multiple support groups, optional 24x7 availability of urgent assistance, escalation capability to appropriate engineers for solving the most difficult issues, support consistency and dependability, prompt follow-up enforced by veteran IT service managers, a selection of easy-to-use mechanisms for initiating support jobs, plus excellent progress visibility made possible by ticket tracking and available through a web portal.

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    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's disaster recovery specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can help you to restore your business-critical information.

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    Progent's Wireless Consulting Services provide a fast, affordable option for businesses of any size to integrate, manage, monitor and repair the latest wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and install hardware like Cisco's Aironet and Meraki access points and wireless network controllers. For mobile email and web-based applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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    Progent's consultants can assist your company to assess the value of Lync Server for your business and can assist you to design and execute a rollout of Lync Server that consolidates the management of Instant Messaging and Presence and improves the output of your office staff, at-home workers, and mobile workforce. Progent can also help you to perform a smooth upgrade to Microsoft Lync Server 2010 from Office Communications Server or Live Communications Server, integrate Microsoft Lync Server with Microsoft Exchange, SharePoint Server, and SQL Server, show you how to use Lync Server 2010 to enhance the collaborative capabilities of Microsoft Office applications, and offer online seminars and ongoing technical support for Microsoft Lync Server and other Microsoft products.

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    Microsoft Systems Management Server 2003 provides extra capability for change and configuration management of Windows-powered systems through introducing Feature Packs. Feature Packs lower the net operational expense of managing and deploying software by making it simpler to copy system images, manage mobile computers, and run management utilities. In addition to advising you about techniques to cut management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and perform IT tasks that cover areas that Feature Packs are designed to streamline. Progent's migration and upgrade services can minimize cost and eliminate business disruption as you transition to new operating systems and programs. Progent's wireless engineers can help you develop efficient procedures and policies to manage handheld computers and smart mobile communication devices so your mobile workforce remains productive and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to develop a security plan that includes policies, procedures and technologies to keep your IT computer system protected.

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  • Small Office Small Office Server Support
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    Progent's Microsoft and Cisco premier network consultants offer advanced support for a wide array of products and technologies and can provide that expertise by phone anywhere in the U.S. or onsite in select cities across the country and anywhere in . Progent provides remote support for information systems based on Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for systems that incorporate a combination of Windows and UNIX-based technology. Progent also can provide access to the help of Cisco CCIE infrastructure engineers for the toughest network issues, plus the assistance of CISSP and CISM-qualified security consultants to handle complex security design and problem solving. Progent has delivered remote troubleshooting to businesses in every state in the U.S.

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    Progent can help you design, configure, manage, monitor, and troubleshoot a viable Wireless network infrastructure, recommend sensible components, and configure wireless access points, wireless bridges, radio antennas, wireless controllers, and other wireless accessories. Progent can also help you put together a complete wireless system security strategy that is well integrated with the security plan for your overall corporate network.

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    If you want to revamp your corporate web site, build internal websites for purposes such as human resources or employee education, establish a powerful web presence for a new business, or write line-of-business, data-driven specialized web applications, Progent can supply skilled and experienced web designers. Progent's experts can also show you how to design and maintain a safe, fault-tolerant server and communications network, including off-site and wireless access, to support your web solutions.

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    Progent delivered a wireless integration solution that allowed a school to increase efficiency and avoid the recurring costs of a dedicated data connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim wireless bridge is intended for interfacing remote locations as far as 2.5 miles apart and can extend to even longer ranges. This wireless solution provided improved performance and dependability than simply amplifying the 802.11b wireless connection, and since it utilizes the 5.8Ghz band it provided immunity to outside interference.

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    Progentís Technical Response Center (TRC) provides national extended hours remote support for IT networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service engineers provide after-hours telephone support and online secure network connection to isolate and repair technical problems quickly and affordably. The scope of IT experience represented by Progent's team of country-wide support professionals allows Progent to escalate even the most difficult problems to qualified specialists as required. For urgent problems, the TRC endeavors to answer your request for service in less than one hour.

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    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts offer affordable online and on-premises consulting expertise, application development, and technical support services for organizations of any size who intend to upgrade to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist customers design and carry out a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines onsite and cloud-based infrastructure into a seamless intranet solution.

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    Progent's service experts in Apple OS X and Microsoft Windows technology can show you how to combine Mac and Windows systems into cohesive environments with full sharing and workgroup functionality. Allowing efficient co-existence among a mix of servers and desktops powered by Apple Mac OS and Windows calls for broad knowledge of and background with Mac and Windows technology. Progent's experience in Microsoft and Macintosh consulting makes it possible to offer expert assistance to businesses that depend on these technologies to keep their competitive advantage. Progent's consultants can also assist you to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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    Office 365 Exchange Online allows you to use cloud-resident servers, mailboxes and other email infrastructure to reduce hardware costs and administrative hassle. You can use Exchange Online to host all your mailboxes, or you can run a hybrid architecture that combines both local and cloud-resident mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly remote technical support to assist your organizations to evaluate the benefits of Office 365 Exchange Online, plan a network topology that makes sense for your functional requirements and IT budget, carry out an efficient migration from your existing Exchange organization to one that incorporates Exchange Online, train your management team and users, and provide as-needed consulting and troubleshooting.

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