For office network systems located anywhere in the state ofAlabama, Progent's Microsoft and Cisco qualified engineers can deliver phone assistance and remote troubleshooting to solve your computer system problems fast and affordably. Progent has developed enterprise-class expertise, sophisticated tools, and support knowledge bases to troubleshoot and fix IT problems without the high cost and time delays normally associated with on-site service dispatches.

If yourAlabamacompany is situated beyond the larger metro areas such asBirmingham, Birmingham, Mobile, or Huntsville, your nearby network support choices may be limited in technical expertise, or not available during an emergency. This can result in a office network that is unstable or causing efficiency loss due to technical issues persisting for too long. Progentís group of network engineers average more than 12 years of real-world computer industry experience, in the trenches of network systems support, performing a extensive range of technical projects for a diverse range of clients. This means you get not just the technical competency needed for the job, but a consultant with field proven methods for applying those skills to deliver efficient network solutions.

Unified Communications Manager and Cisco Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM), originally branded CallManager, acts as the core of Cisco's collaboration platform. Unified CM and Cisco Unified Communications Manager Express (CME) offer a location-independent IP-PBX solution by integrating with unified messaging applications such as Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent's CCIE-certified Cisco Unified CM experts can assist with any facet of Unified CM setup and debugging in areas such as integrating Cisco Voice over IP phones and video IP phones, designing dial plans, integrating SIP PSTN trunks and CUBE internetworking, installing ISR G2 routers with CUBE support, creating Cisco UCS server failover solutions for high availability, and integration with Microsoft Exchange Server and Skype for Business.

SQL Server 2017 Migration Consulting Expertise
Progent's Microsoft-certified SQL Server 2017 experts can assist you to assess the business benefits of migrating to SQL Server 2017 and can assist your organization to plan and carry out a cost-effective migration of your current SQL Server environment to any deployment architecture including local, cloud-based, or hybrid. Progent's SQL Server experts offer remote or onsite support services ranging from as-needed design review or debugging to end-to-end project management and co-management to ensure your SQL Server 2017 project is carried out on schedule and within budget. For more information, refer to SQL Server 2017 integration consulting expertise.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness either to block or recover quickly from a ransomware incident. Progent will consult with you directly to gather information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup environment that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Business Intelligence Reporting Consulting and Development
Progentís business information reporting experts can provide remote and on premises expertise to assist your organization with any facet of business intelligence (BI) reporting from troubleshooting or enhancing reports to planning and deploying a comprehensive BI environment. Progent's management reporting experts can assist you to maintain your current BI environment, assist you to upgrade databases and applications from a legacy reporting platform to a modern one, and provide custom online training tailored to your specific requirements. Progentís business reporting and analytics consultants offer expertise in all popular business intelligence reporting platforms such as Microsoft's SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools such as Power Pivot, Power Query and Power View, and Report Builder.

GIAC-certified Information Assurance Consultants
GIAC information assurance certification was founded in 1999 to validate the knowledge of network security professionals. GIAC certifications are recognized by companies and government organizations throughout the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists can provide support for all of the network security disciplines covered under GIAC accreditation such as auditing infrastructure security mechanisms, incident handling, traffic analysis, web-based services security and security information and event management (SIEM) solutions.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi family of Wi-Fi network appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and managed switches. Ubiquiti UniFi appliances installed across multiple sites with any number of access points can be remotely provisioned and managed using free UniFi Controller software, which centralizes and streamlines setup, discovery, management, tuning, troubleshooting, monitoring, and analytics. Progent offers the expertise of seasoned wireless consultants who can help you to assess the value of UniFi technology for your business and assist you to design, install, administer, and troubleshoot your UniFi solution. To learn more, visit Ubiquiti UniFi Wi-Fi APs consulting and WLAN integration.

Wide and Deep Knowledge of Office Networks
Progentís team of over 100 network experts means clients can take advantage of the leverage of more than a thousand years of cumulative experience and shared knowledge to resolve the most vexing system problems. Progentís certified network engineers possess the experience to identify solutions fast and implement them cost effectively.

Network Infrastructure Support Services for Telecommuters
Progent can help small and mid-size companies to design, implement and troubleshoot the infrastructure needed to support teleworkers. Areas of infrastructure for which Progent's experts can deliver assistance include safe and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi LAN planning and implementation, and robust Internet access. For information about Progent's infrastructure support services for at-home workers, refer to network infrastructure guidance for teleworkers.

CISSP-certified Cybersecurity Consultants
Progent's CISSP-premier cybersecurity experts can help businesses of any size with any facet of information system security. Progent can implement cost-effective cybersecurity systems that protect a small office against advanced threats or Progent can design, deploy, and manage a comprehensive security environment for hybrid networks that accommodate onsite, remote, and mobile users sharing IT resources distributed across a mix of physical sites and public and private clouds.

Progent's Cloud Integration Support for Microsoft Windows Server Essentials
Microsoft Windows Server Essentials is an affordable, versatile operating system that enables small organizations to transition from the traditional physical on-premises datacenter to the new hybrid networking paradigm that combines both local and virtualized cloud-hosted resources. Progent's certified Windows Server Essentials consulting experts can provide cost-effective remote consulting and troubleshooting for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to determine the potential productivity and cost advantages of migrating to Windows Server Essentials and implementing a hybrid local/cloud-based design for your computing environment. Progent offers full-service project management so you can design and execute an efficient move to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Cloud platforms and services. (Learn about Progent's Office 365 integration solutions with on-premises Exchange and Azure integration consulting services.) Progent also offers ongoing consulting, troubleshooting, and training.

Help Desk Services for a Remote Workforce
Progent offers small and medium-size organizations supplemental or comprehensive Help Desk Call Center services for a remote workforce. For details about Progent's overflow or fully outsourced Help Desk services for an at-home workforce, go to Help Desk Call Center support for teleworkers.

Data Backup/Restore Expertise
Progent's data backup consultants can provide help for a broad range of products and technologies that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux servers and desktops plus notebooks and handhelds. Progent can help you with leading data protection products by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite integration. Progent also offers support for Acronis, Mozy, Retrospect for Macintosh, Time Machine, Symantec Backup Exec, BackupAssist, CrashPlan, and Solaris FLARs. For enterprises, Progent offers VMware Site Recovery Manager (SRM) consulting. In addition, Progent's ProSight Data Protection Services are offered to small and medium-sized organizations as a low cost end-to-end service for reliable backup/disaster recovery (BDR).

Design and Deployment Consulting for Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified wireless consultants offer Cisco Aironet Wi-Fi access point planning and deployment consulting and Cisco Wi-Fi controller consulting to help you benefit from the 802.11ac Wi-Fi specification to triple the performance for your Wi-Fi network while increasing the signal coverage.

64-bit Processing Upgrade Support Services
Progentís 64-bit upgrade specialists can help you to enhance your servers and desktop PCs efficiently from 32 to 64 bits. Progent can help you to understand the costs and benefits of moving to 64-bit computing, design an economical migration process that reduces business interruptions, and provide timely online help to aid your company to install 64-bit operating systems and application software on your current computers. Progent's Microsoft-certified engineers can help you to integrate the 64-bit editions of Microsoft products like Windows Server, Exchange Server, Windows 10, and Microsoft Office Excel.

Failover Clustering Support for Windows Server 2016 and Windows Server 2012 R2
The failover cluster technology built into the latest versions of MS Windows Server has been radically redesigned to streamline the installation, setup, and administration of server clusters and to offer greater levels of network dependability, protection, performance, and versatility. New or improved capabilities include cluster Validation, revamped configuration and deployment, improved cluster management, new cluster infrastructure for increased availability, hardened security and quorum models, fewer failure points, greater disk and memory capacity, improvements for multi-site clusters, and live migration capability for Windows Hyper-V virtual servers. Progent's certified failover cluster consultants can assist your company assess the advantages of failover clusters, plan and execute a deployment, train your network support staff to administer your failover clusters, deliver continuing consulting and technical help services, and produce and test a disaster recovery procedure. Progent's Windows Server 2016 disaster recovery experts can assist you you to create a cost-effective disaster recovery/business continuity solution for hybrid cloud deployments using failover cluster technology proven in Microsoft's massive Azure public cloud.

Contact a Progent Computer Consultant
To find out how you can access a Progent network support expert for remote or on-premises expertise in #(state), phone 1-800-993-9400 or go to Online Network Help.



An index of content::

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    Progent offers special security packages intended to provide larger enterprises a professional and comprehensive network security assessment from a team of certified security engineers. All Progent's network security evaluation bundles feature a collection of services including automated scans from within and from beyond your company security perimeter, expert interpretation of scanned data by certified security engineers, production of a paper explaining the findings, plus an interactive concise executive summary and an in-depth interactive review for internal network engineers.

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    Progent offers the support of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization describes the core competencies and global standards of performance that IT security professionals are expected to learn. It provides executive management the assurance that those who have earned their CISM certification have the experience and knowledge to deliver efficient security management and consulting consulting.

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    Progent's Microsoft-certified TMG 2010 and ISA Server 2006 experts can assist you to plan, install, and support an implementation of Forefront Threat Management Server or Internet Security and Acceleration Server 2006 on your information system that delivers the firewall protection, performance and ease-of-use that your business requires.

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