For small office computer networks located in the state ofAlabama, Progent's Microsoft and Cisco qualified technical team members can deliver remote phone help and remote troubleshooting to fix your computer system troubles fast and affordably. Progent has acquired enterprise-level skills, advanced software tools, and support knowledge bases to troubleshoot and fix IT problems without the cost and time delays normally associated with in-person service calls.

If yourAlabamacompany is located beyond the larger metropolitan areas such asBirmingham, Birmingham, Mobile, or Huntsville, your nearby network systems support choices may be limited in expertise, or unavailable during urgent situations. This can result in a office network that is unstable or causing productivity loss due to technical problems persisting for too long. Progentís team of seasoned network engineers average more than 12 years of real-world computer industry experience, in the trenches of computer network support, performing a extensive range of technical tasks for a broad range of customers. This means you get not just the technical skills needed for the task, but an expert with demonstrated methods for applying that expertise to deliver cost effective network solutions.

SQL Server 2017 Integration Consulting Expertise
Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to evaluate the business advantages of migrating to SQL Server 2017 and can assist your organization to plan and implement a cost-effective migration of your databases and applications to any deployment model including on-premises, cloud-based, or hybrid. Progent's consultants can provide online or on-premises support services ranging from as-needed design assessment or debugging to comprehensive project management and co-management to make sure your SQL Server 2017 project is successfully completed on time and on budget. For more information, see SQL Server 2017 integration consulting expertise.

CISM-certified Cybersecurity Management Consultants
Progent offers the support of CISM Premier network security management experts. The Certified Information Security Manager (CISM) organization defines the basic competencies and global standards of performance that information security managers are required to master. CISM gives executive management the confidence that consultants who have qualified for their CISM credential possess the background and knowledge to provide efficient cybersecurity management and support consulting.

Best Practices Applied by Expert Consultants
Many organizations located far from areas with ample network engineers utilize less qualified or inexperienced local resources for vital IT support. This can result in a network that is undependable or inefficient. Progentís team of Microsoft and Cisco certified engineers average over a decade of hands-on industry background, in the front lines of IT support, performing a wide array of information system tasks for a broad selection of clients. Consequently, with Progent you receive not only high-level technical knowledge, but an engineer who follows computer industry best practices in applying those skills to resolve real-world information network issues successfully and in a repeatable way.

Infrastructure Consulting Services for Teleworkers
Progent can help small and medium-size businesses to plan, configure and debug the infrastructure for at-home workers. Areas of infrastructure for which Progent's consultants can provide support include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure platforms, router setup, Wi-Fi LAN planning and implementation, and reliable Internet connectivity. To learn about Progent's infrastructure consulting expertise for remote workers, see network infrastructure consulting expertise for an at-home workforce.

Project Server Integration and Training
Progent's Microsoft Project Server and Project Online experts offer comprehensive remote and onsite support for Microsoft Project Server as well as for Microsoft platforms that integrate in conjunction with Project Server. Consulting support services provided by Progent include Project Professional and Project Web App integration, SharePoint Server 2013 design and configuration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 management,Excel and Microsoft 365 Excel application support, plus Office PowerPoint and Visio webinar classes. Progent can provide Cisco-certified CCIE network engineers to help your company to optimize your infrastructure to support local, branch, home-based, and mobile users so they can use Microsoft Project Server to collaborate safely and productively. Progent's network security experts can help your IT team to adopt and enforce security policies that protect important business data without disrupting the efficient exchange of authorized information.

CRISC-certified Risk Management Consultants
The Certified in Risk and Information Systems Control (CRISC) program was established by ISACA to validate a consultant's skills to design, deploy, and maintain information system control mechanisms to reduce risk. Progent offers the expertise of a CRISC-certified risk management expert to help you to create and execute a risk management strategy that follows leading practices identified by CRISC and crafted to align with your company's risk tolerance, business objectives, and IT budget.

Microsoft Access Application Development
Progent's Microsoft Access consultants can provide cost-effective online consulting services for all releases of Microsoft Office Access including Access desktop and Access Web App and can provide advanced assistance for Access application development, database migration, performance tuning, report design, and maintenance. Progent also offers tailored webinar training for Access development and database management.

Responsiveness of Progent's Technical Response Center for Remote Technical Support
Progent's Technical Response Center is committed to delivering the best quality of remote computer support services available for both urgent as well as standard issues. For urgent issues that impact many users, key individuals, or a mission-critical program, the Technical Response Center is set up to engage within an hour. For non-critical issues, the TRC will in less than two hours. In all cases, your ticket will be generated promptly and accurately, You will receive an acknowledgement from the ticketing system, and the TRC will contact you regarding each corrected problem to confirm you are comfortable with the results and willing to close out the ticket. Find out more about Progent's TRC Customer Commitment.

Data Backup Expertise
Progent's data backup experts can provide help for a broad range of products and technologies that provide solutions for protecting Windows, Mac, and Linux/UNIX servers and workstations as well as notebooks and smartphones. Progent can help you with leading backup products by providing services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite solutions. Progent can also provide support for Acronis Backup and Recovery, Mozy, Retrospect, Apple Time Machine, Symantec Backup Exec, BackupAssist, CrashPlan, and FLARs. For enterprises, Progent offers VMware Site Recovery Manager and NSX consulting. In addition, Progent's ProSight Data Protection Services (DPS) are offered to small and medium-sized organizations as an affordable and fully managed solution for reliable backup and disaster recovery.

Microsoft Exchange 2019 Deployment Services
Progent can assist your organization in any facet of your migration to Exchange 2019 such as configuring Windows Server 2019 Core for hosting Exchange; planning high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid environment; migrating mailboxes; planning and configuring Hyper-V; setting up HLB; configuring Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365; and setting up Outlook clients. To learn more, see Progent's Microsoft Exchange 2019 planning and configuration services.

ProSight Managed Services for Network Management
Progent offers a family of affordable, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same advanced technology used by many of the industry's top corporations. Progent's ProSight series of network management outsourcing services addresses all key aspects of information technology such as email protection, security and compliance, update management, automated backup and disaster recovery, infrastructure management, private cloud hosting, and IT asset documentation management. To download Progent's eBook about the advantages of ProSight managed services for small and mid-size organizations, click:10 Benefits of ProSight Managed IT Services.

Ransomware Removal and Recovery Consulting
Newer strains of ransomware not only scramble vital online data files but also infect most available system backups. Progent's experienced ransomware recovery consultants can assist your business to rebuild a network victimized by a ransomware crypto-worm like Ryuk, Dharma, Hermes, Cerber, TeslaCrypt, or Locky. To learn more, visit ransomware removal and operations rebuild consulting.

Talk to a Progent Network Consultant
To find out how to get in touch with a Progent network support expert for remote or onsite expertise, phone 1-800-993-9400 or visit Remote Network Help.



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    Progent's expert support team can help you define and deploy an efficient in-place Exchange Server 2007 upgrade strategy that avoids productivity downtime, simplifies ongoing support demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complicated multi-server or multi-site upgrades, Progent offers the experience to finish your move rapidly and economically. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and consulting services include assistance with the configuration of third-party add-ons to Exchange 2007 Server and the design of unified messaging implementations based on Microsoft Exchange Server 2007.

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    Progent offers the support of a certified VMware VCDX expert to help you plan, configure, manage and troubleshoot VMware vSphere and vCloud-based virtualization solution for local networks, cloud environments, or hybrid systems. Progent offers advanced knowledge for deploying and configuring VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery. Progent has in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high availability, fault tolerance, and disaster recovery.

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    For desktop virtualization, Progent offers the expertise of a Citrix XenDesktop consultant who can assist you to design a XenDesktop environment that maximizes the business impact of your information network; integrate XenDesktop software with your servers, user computers, and peripherals; upgrade your older desktop virtualization software to current versions of XenDesktop; and provide advanced online technical support. Progent can also instruct your network managers to follow best practices to manage your XenDesktop solution efficiently.

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    SQL Server 2005 offers indispensable, standardized tools to computer experts and network users, reducing the difficulty of designing, integrating, administering, and using company information and analytical programs on platforms ranging from mobile devices to enterprise data networks. The complexity and integration requirements of Microsoft SQL Server 2005 require an IT consulting firm with real-world experience and broad knowledge in planning and building data-driven, end-to-end business technology applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft technology, ensures you success in planning, configuring and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.

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    Progent's Test and Training Lab located at the QTS (formerly Herakles) Colocation Center can be used for piloting line-of-business applications, creating cost-effective system upgrade procedures, evaluating and tuning performance, designing or validating disaster recovery strategies, mitigating compatibility issues, and establishing training environments for the latest products and technologies. For Progent clients who lack sufficient internal resources to assemble proper pilot environments, the lab cuts capital costs and technical risk while keeping vital network initiatives on schedule.

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    NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) designed specifically for legal workflows. Progent can provide online guidance from NetDocuments consultants to help legal departments and law firms to plan, deploy, manage, optimize, or debug a document management system (DMS) environment based on NetDocs.

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    Progentís wireless professionals can help small businesses design, select, pilot, configure and support secure building-to-building wireless bridging products that integrate transparently into your IT network while providing a degree of security that equals or exceeds wired interfaces. Progent provides experience in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and additional small business wireless vendors and can help you select and install the wireless link technology that fit best with your company needs.

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    Progent's Microsoft-certified Intune consultants can assist you to assess the business case for utilizing Intune for configuring and managing your mobile devices including laptops, smartphones, and tablets based on Windows, iOS, and Google Android. Progent's Intune consultants can assist your company to define security and compliance policies, plan and deploy pilot environments to confirm the benefits of Intune for your network, deploy Intune throughout your enterprise, combine Intune with SCCM for unified change management, and maintain your Microsoft Intune solution.

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    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis tools by SentinelOne to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the entire malware attack progression including blocking, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks.

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    Progent can provide the expertise of certified engineers as well as seasoned database application programmers, database administrators, project management experts, network infrastructure engineers, business continuity planning specialists, and certified security consultants to assist your business to evaluate the potential benefits of SQL Server 2012 for your business, set up pilot systems at your site or at Progent's lab, plan and execute out an efficient transition to SQL Server 2012 from earlier releases of SQL Server or from legacy database platforms, and define a cost-effective and safe IT infrastructure that lets you maximize the strategic benefit of SQL Server 2012.

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    Progent's Check Point Software experts can help you choose and configure Check Point Firewall and VPN utilities and appliances powered by Check Point's technology to provide an affordable and effective security defense for your information network. Progent can also help you integrate other Check Point products such as Check Point ZoneAlarm and Check Point Series 80 appliances with security solutions from other suppliers and offer a single stop for on-going network support, administration, training, and design services.

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    Progent can assist you in any and all facets of your migration to Exchange Server 2016 including designing HA infrastructure for an on-premises, cloud-based or hybrid deployment; licensing compliance for Exchange and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V design; specifying mass storage capacity required for your virtual machines (VMs), mailbox databases and logs; configuring HLB for high-availability client access services; designing, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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