For small business network systems located anywhere in the state of Alabama, Progent's Microsoft qualified technical experts can deliver online assistance and troubleshooting to solve your computer system problems fast and affordably. Progent has acquired enterprise-class expertise, sophisticated utilities, and support databases to identify and resolve computer network problems without the high cost and time delays normally associated with onsite service calls. In case your Alabama company is located outside of the larger metropolitan areas such as Birmingham, Birmingham, Mobile, or Huntsville, your nearby network support choices may be limited in expertise, or unavailable during urgent situations. This can result in a office network that is unstable or causing wasted time due to technical issues going unresolved for too long. Progent's group of network engineers average more than 12 years of real-world industry experience, in the trenches of network support, performing a wide variety of technical tasks for a broad range of customers. This means you obtain not just the technical know how needed for the job, but a consultant with demonstrated methods for applying that expertise to assist with affordable network solutions.

Amazon AWS Planning and Integration Consulting Services
Progent's Amazon Web Services (AWS) planning and integration experts offer affordable remote support to help companies to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for scalable cloud storage, and Glacier for low-cost long-term archiving. Progent can help you with every aspect of Amazon AWS integration including requirements analysis, preparedness evaluation, architectural design, pilot testing, configuration, administration, performance tuning, software license management, disaster recovery mechanisms, and security. Progent offers advanced expertise with firewall configuration and VPN access and can show you how to create all-cloud or hybrid ecosystems that seamlessly incorporate Amazon AWS services. Progent can provide as-needed expertise or Progent can deliver comprehensive project management outsourcing or co-sourcing to help you move smoothly to the Amazon AWS cloud.

Unified Communications Manager and Unified CM Express Consulting
Cisco Unified Communications Manager (CUCM), formerly named CallManager, operates as the core of Cisco's communications and collaboration platform. Unified CM and Cisco Unified Communications Manager Express provide a modern IP-PBX solution by integrating closely with unified messaging apps like Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact center. Progent's CCIE-certified CUCM consultants can assist with any facet of Unified Communications Manager configuration and debugging in areas such as integrating Cisco Voice over IP phones and desktop video IP phones, designing dial plans, configuring SIP PSTN trunks and CUBE internetworking, installing ISR G2 routers with CUBE support, creating Cisco UCS server failover solutions for high availability, and integration with Exchange Server.

Immediate Help for Urgent Problems
With Progent’s urgent remote network troubleshooting services, your company can receive immediate support for issues that are causing network disruption. Online help eliminates the lengthy wait and higher expense required for on-site technical service. For typical IT management work, Progent’s remote support engineers can perform the majority of jobs within a few minutes of receiving a request, instead of forcing your company to wait for hours for on-premises help to show up.

Remote Technical Support for Windows and Cisco-based Networking Environments
Progent’s Technical Response Center provides world-class online support for Windows and Cisco-based networks anywhere in the United States. Progent's certified engineers have the expertise to assist you to troubleshoot and resolve difficult network problems quickly and affordably. The breadth of technical expertise offered by Progent's staff of engineers makes it possible to escalate even the toughest issues to the right subject matter experts as required. Whether you need one-time phone support and online repair or ongoing availability of a Help Desk Technical Response Center, Progent's experts can provide your small business with enterprise-level support without the high cost and administrative hassle of maintaining a big internal IT group.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi family of Wi-Fi network devices includes indoor and outdoor WiFi 6/6E access points (APs), security gateways, and managed switches. Ubiquiti UniFi devices installed across multiple venues with any number of APs can be remotely configured and managed using Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, administration, tuning, troubleshooting, monitoring, and reporting. Progent can provide the skills of seasoned Wi-Fi professionals who can assist you to assess the value of UniFi products for your business and assist you to plan, deploy, manage, and maintain your UniFi solution. To learn more, visit Ubiquiti UniFi Wi-Fi access points consulting and WLAN integration services.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to assess your company's ability either to block or recover quickly from a ransomware incident. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Broad and Deep Knowledge of Business Networks
Progent’s group of more than 100 computer network consultants means clients can take advantage of the leverage of over 1,000 years of combined experience and shared information to resolve the most troublesome computer issues. Progent’s certified information technology consultants possess the experience to identify fixes fast and deliver them cost effectively.

Windows Server 2022 Solution Design and Migration Consulting
Windows Server 2022 builds on the technology behind Windows Server 2019 and associated products to provide improvements in critical areas that include multi-layer security, integrated support in Microsoft Azure for major Windows Server applications, unified management for hybrid on-premises and multi-cloud environments, plus greater uptime for Azure-hosted VMs. Progent's certified Windows Server 2022 experts can help your business to design and implement an efficient move to Microsoft Windows Server 2022 based on your existing network architecture or a new on-premises, cloud-centric, or hybrid architecture. Progent's consultants can assist you to assess the strategic benefits of migrating to Microsoft Windows Server 2022 and can help you deploy Microsoft Windows Server 2022's latest technologies like Hotpatching, DNS-over-HTTPS, and Storage bus cache for standalone servers. For more information, see Microsoft Windows Server 2022 planning and integration services.

Wi-Fi Site Survey
Progent’s Wireless Site Survey makes it easy to plan and implement a wireless LAN customized for your environment, offering your business a wireless solution that delivers the coverage, performance, capacity, Quality of Service, security, and roaming capability your business requires. Progent's predictive Wi-Fi design services can be performed offsite and make use of cutting-edge RF modeling and analysis tools to design an efficient wireless LAN. Progent’s on-premises wireless survey includes onsite walkthroughs, spectrum and data protection audits of your current WLAN, evaluation of your building’s layout, testing for RF interference, signal propagation modeling, identification of optimum placement for client-specified Wi-Fi Access Points. Placement and integration services for wireless APs include Cisco Aironet wireless AP consulting, Cisco Small Business 100/300/500 wireless access points support services, Catalyst 9100 family WiFi 6 and WiFi 6E APs system planning, Cisco Meraki Wi-Fi access point integration and consulting services, and Ubiquiti UniFi Wi-Fi APs consulting and wireless LAN integration services.

Cisco ASA Firewall and PIX Firewall and Firepower Services Expertise
The Cisco ASA 5500-X Family of firewalls with Firepower Services deliver significantly more value than Cisco's previous firewalls and have replaced the ASA 5500 and PIX 500 firewalls for new installations. Progent's Cisco-certified CCIE network consultants can assist your company to manage your existing PIX or Cisco ASA 5500 security appliances and migrate to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and on-premises support for ASA 5500-X firewalls with Firepower Services and can assist your business to plan, deploy, tune, manage and debug firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services.

Progent's Cloud Integration Services for Microsoft Windows Server Essentials
Windows Server 2012 R2 Essentials is a value-priced, versatile OS that allows small organizations to transition from the older physical in-house datacenter to the modern hybrid networking model that combines on-premises and cloud-based resources. Progent's Microsoft-certified Windows Server Essentials consultants offer budget-friendly online expertise and troubleshooting services to assist you manage your Microsoft Windows Server Essentials environment. Subsequent to releasing Windows Server 2012-R2 Essentials, Microsoft brought out Windows Server 2016 Essentials and then Windows Server 2019 Essentials. These updated versions added Azure integration but ultimately deprecated the pivotal Administrative Dashboard from the Essentials Experience Role. The result was that all management and configuration must be performed manually. This also eliminates the client backup and remote web access features. Microsoft recommends that small businesses running Windows Server Essentials transition to Microsoft 365. Progent's Microsoft Azure cloud integration consultants can help you design and carry out a cost-effective migration from any edition of Windows Essentials to Microsoft 365.

Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, an integrated extension of Cisco Unified Communications Manager (CUCM), is a converged voice messaging solution that promotes collaboration by offering a variety of options for accessing voice messages within a framework that is simple to deploy and administer. Cisco Unity Connection lets you read and manage voice messages from your email inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, a smartphone, or a tablet. Cisco Unity Express (CUE), available in certain Cisco Integrated Services routers, offers cost-effective voicemail, unified messaging, interactive voice response, and greeting functions for small to medium businesses and corporate branch offices with as many as 500 users. Progent's Cisco-premier CCIE network consulting experts offer Unity Connection and Unity Express (CUE) integration and technical support services to ensure that your CUE solution gives you significant business value.

Citrix Certified XenServer Consulting Support
Progent's Citrix certified XenServer virtualization engineers can help your company to understand the strategic benefits of XenServer and additional Citrix platforms, and can help you to plan, test, execute, troubleshoot, and support a XenServer installation. Progent can in addition analyze your existing XenServer environment and help you to enhance resource utilization, performance, protection, uptime, and disaster recovery.

Contact a Progent Network Consultant
To find out how you can access a Progent computer support expert for online or on-premises expertise, phone 1-800-993-9400 or visit Online Network Support.



An index of content::

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