For small company networks located in the state of Alabama, Progent's Microsoft and Cisco qualified technical experts can provide remote phone assistance and troubleshooting to repair your network systems troubles quickly and affordably. Progent has acquired world-class skills, software tools, and support knowledge bases to troubleshoot and fix network problems while avoiding the cost and time delays associated with in-person technical service dispatches. In case your Alabama organization is located beyond the larger metro areas such as Birmingham, Birmingham, Mobile, or Huntsville, your nearby network systems support options may be limited in expertise, or not available during a crisis. This results in a network that is unpredictable or causing wasted time due to technical problems continuing for too long. Progent's group of seasoned network engineers average more than 10 years of real-world IT industry experience, in the trenches of IT support, performing a broad range of technical projects for a extensive range of customers. This means you get not just the technical competency needed for the task, but an expert with demonstrated methods for applying those skills to deliver excellent network solutions.

Ekahau-certified Wi-Fi Site Design Experts
Progent's Ekahau-certified Wi-Fi network design experts can help your business to plan, deploy, tune, manage and troubleshoot a Wi-Fi solution customized for your venue. Progent can provide remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for on-premises RF measurement, Ekahau Analyzer for debugging RF problems, Ekahau Insights for managing the performance of multiple Wi-Fi networks, and Ekahau Capture to capture Wi-Fi communication packets with the Ekahau Sidekick device in order to assist experts to fix complex Wi-Fi issues.

GIAC-certified Information Assurance Consultants
GIAC (Global Information Assurance Certification) was founded in 1999 to validate the knowledge of information technology security experts. GIAC accreditations are recognized by businesses and government organizations throughout the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer support for any of the network security capabilities covered within GIAC accreditation such as evaluating network vulnerability, event management and response, intrusion detection, web-based application security and security information and event management (SIEM) solutions.

BI Reporting Consulting and Development
Progentís BI reporting consultants offer online and on premises expertise to help your organization with any phase of business intelligence (BI) reporting from debugging or modernizing applications to designing and implementing a comprehensive business intelligence solution. Progent's management reporting consultants can assist you to maintain your existing BI environment, assist you to upgrade reports and databases from a discontinued reporting platform to a current solution, and deliver as-needed remote mentoring to meet your specific needs. Progentís business reporting and analytics professionals offer expertise in the leading business analytics reporting tools such as Microsoft's SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools such as Power Pivot and Power View, and Report Builder.

Part-time Chief Information Officer Services
Progent can provide organizations with an IT management expert who can function as a part-time CIO. This experienced IT officer can offer long-term direction to help you to deploy appropriate IT products to improve business operations so they match better with your business objectives. Your business can create and implement a well conceived IT plan without absorbing the expense of a full-time Chief Information Officer. Important services Progent's temporary CIO can carry out include strategic planning, rationalizing technology budgets, creating and tracking models for Return on Investment, analyzing workflows, reviewing contracts with suppliers, defining security and compliance standards, business impact analysis, streamlining network management, software revision tracking, network asset documentation control, and business continuity planning.

IT Support for Local Governments and School Districts
Progent has extensive experience delivering a full-spectrum of remote IT support and urgent troubleshooting services to local governments and school districts throughout the United States. Progent is one of the industryís pioneers in providing advanced remote IT consulting and has delivered IT solutions to organizations in every state. Progent's remote information technology consulting for local governments saves travel expenses and resolves problems faster than on-premises support.

Duo MFA two-factor Authentication Services
Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a secured application and give your password you are requested to verify who you are on a device that only you possess and that is accessed using a different network channel. A wide selection of devices can be utilized for this added means of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register several verification devices. To find out more about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services for access security.

Consulting Services for System Center 2016 Virtual Machine Manager
System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of network monitoring and management tools and is designed to offer a unified solution for configuring and administering virtualized datacenters across hybrid networks that can include on-premises and hosted datacenters and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consulting experts can assist businesses of any size with any aspect of designing, implementing, and managing a SCVMM 2016 solution. Progent can assess your virtualization topology, help you upgrade smoothly from legacy versions of VMM, design workflows for building and installing virtual machines and hosts, implement fault-tolerant scale-out clusters, integrate your datacenter infrastructure with public cloud services, set up virtual switches and load balancers, write and refine PowerShell scripts, and help you evaluate the strategic business benefits of new capabilities such as Storage Replica and Shielded VMs. Progent's certified hypervisor professionals offer advanced Hyper-V consulting and VMware vSphere support.

Cisco certified Network Management Experts
Progent's Cisco CCIE-certified networking experts can assist your company to use Cisco's network management tools including DNA Center and Meraki Dashboard to build a cloud-based, on-prem or hybrid network management system that ensures maximum security, availability and business continuity. To find out more, visit CCIE-certified networking management experts.

Stealth Penetration Testing Experts
Stealth intrusion testing is an important part of any comprehensive IT system security plan. Progent's security experts can run extensive penetration tests without the knowledge of your company's internal network support staff. Unannounced penetration checking shows whether existing security monitoring tools such as intrusion detection alerts and event history analysis are properly configured and actively observed. Progent can provide ongoing automatic PEN testing to define your internal/external attack surface and to identify ways that exploitable vulnerabilities, improper configurations, compromised credentials, overlooked patches, and unsound IT product defaults can be chained together by hackers into the multi-front attacks typical of the latest strains of ransomware. Get additional information about Progent's Stealth PEN Assessment Consultants.

Consulting and Support Expertise for System Center 2016 Operations Manager
Microsoft System Center 2016 Operations Manager is designed to promote top performance and dependable availability for key applications by providing unified, cross-platform monitoring of physical and virtual infrastructure deployed across on-premises systems and cloud environments. Progent's consulting team offers world-class online and onsite expertise to assist businesses of all sizes to plan, integrate, tune, update and troubleshoot Operations Manager 2016 solutions. Progent's SCOM 2016 consultants can assist your company to move to Operations Manager 2016 from older releases of Operations Manager or from different IT infrastructure monitoring platforms, or integrate multiple monitoring systems into a cohesive infrastructure management ecosystem. Progent can also help you extend your SCOM 2016 environment to incorporate resources based in public clouds by providing Microsoft Azure integration consulting and Amazon AWS hybrid cloud solutions. In addition, Progent's experts can help you upgrade from SCOM 2016 to more recent versions such as SCOM 2019 and SCOM 2022 .

Design, Deployment and Support Services for System Center 2012 R2
Progent's System Center 2012 consulting experts have over a decade of background configuring, supporting and fixing the core components included with System Center and can assist you to plan, install, maintain, and repair your Microsoft System Center ecosystem to maximize the uptime and performance of your critical IT resources across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-based datacenters. Progent also offers System Center 2016 migration planning and support to assist your organization to move to a newer version of Microsoft System Center. In addition, Progent can help you to migrate to more modern versions of System Center including System Center 2019 and System Center 2022.

Get in Touch with a Progent Computer Consultant
To find out how you can access a Progent network consultant for online or on-premises support, call 1-800-993-9400 or visit Remote Computer Help.

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    Progent provided a wireless integration environment that enabled a school to improve efficiency and eliminate the ongoing costs of a dedicated wireline connection. Progent recommended a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim wireless bridge is designed for connecting remote locations as far as 2.5 miles apart and can reach even longer distances. This wireless solution offered improved bandwidth and reliability than recourse to amplifying the 802.11b wireless connection, and since it uses the 5.8Ghz band it provided protection against local interference.

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    Cisco has designed an extensive product line of routers that includes appliances built to deliver the security, bandwidth, and availability demanded by customers from branch offices to global enterprises. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved reliability and system uptime. Progent can show you how to select and configure Cisco routers to establish a solid foundation for your network and to make it economical to grow as you support new users, start new offices, deploy new services, open your network to customers and partners, and manage a more mobile workforce. Progent can provide expertise in a range of routers powered by the Cisco IOS platform, including Cisco's 800 family of small office VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 3900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, Cisco CRS Carrier Routing System for core Networks, as well as legacy 2500 and 2700 Series Routers.

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